Total 3,831 assistant manager job vacancies in Customer Service category in Singapore

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Mrs Wong Kwok Leong Student Wellness Centre (MWKLSWC).
• Accommodations and Accessibility:
  • Assess, recommend, and implement disability-related accommodations to enhance learning accessibility for students with disabilities, both permanent and temporary.
• Student Well-being:
  • Conduct regular socio-emotional check-ins to support the well-being of students receiving disability support services.
• Programme and Club Management:
  • Manage the student assistant programme, overseeing recruitment, training, and service delivery.
  • Coordinate activities of the student club aimed at promoting the inclusion of students with disabilities within SMU.
• Records and Documentation:
  • Ensure accurate and timely management of student records and case documentation in the designated database management system.
• Resource Development and Support:
  • Develop and distribute resource packs and information guides to facilitate disability support across various departments and faculty.
  • Provide support to faculty members and school administrators in assisting students with disabilities.
• Awareness and Engagement:
  • Organise and execute events, workshops, and campaigns to raise disability awareness within the SMU community.
• Stakeholder Collaboration:
  • Work closely with internal stakeholders (Registrar's Office, Career Centre, etc.) and external partners (SG Enable, other IHLs, community organiations) to enhance disability inclusion and accessibility on campus.
  • Collaborate with corporate industry partners to create opportunities for inclusive hiring of students with diverse needs and abilities.
• Supervision and Leadership:
  • Supervise and mentor other DSS staff and interns to ensure effective support for students with disabilities.
  • Fulfill any additional duties as assigned by the Head of MWKLSWC.

• A degree in social sciences, humanities, education, and/or communications.
• 6 to 8 years of relevant work experience in education and/or social work sectors, with a focus on supporting students with disabilities.
• A robust network of contacts within local and international disability support or volunteer welfare organisations is advantageous.
• Proven experience working with clients with special educational needs.
• Strong coordination and organisational skills.
• Ability to collaborate effectively within a diverse community.
• Proficient in conducting presentations, workshops, and group facilitation for students, faculty, and staff.
• Excellent interpersonal and written communication skills in English.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Analyze customer feedback and quality data to identify trends, patterns, and opportunities for improvement.
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions.
• Present survey results and implementation measures to stakeholders

Requirements

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Customer Service Assistant
• Working Location: Ang Mo Kio
• Working Hours: 5 days (Mon – Fri, 8:30 am – 5:30 pm)
• Salary Package: Basic + OT
• Duration: Permanent Role

Key Responsibilities

• Receive Request for quote (RFQ) from customer.
• Prepare quotes for products based on customers' requirements.
• Prepare and generate invoices accurately and in a timely manner.
• Attend to customers' enquiries and complaints.
• Liaise with the production planner on delivery schedules.
• Work closely with sales, finance, and purchasing departments to ensure seamless communication and coordination in the invoicing, quoting and production planning process.
• Ad hoc task as assigned by superior.

APPLY NOW!!!

• Preferably with 1 year of working experience in a related field.
• Proficient with Microsoft Office.
• Good interpersonal and communication skills.
• Able to work under pressure and willing to learn.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66050 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

You will be part of the Quality Service Department to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.

You will be responsible for the following:

• Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards;
• Handle service-related matters pertaining to the Public Health pillar;
• Handle difficult customers and effect service recovery where necessary;
• Track and analyse the volume, nature and trend of feedback and appeals received;
• Propose corrective actions, changes and improvements to processes so as to improve customer service and satisfaction

Requirements:

• Keen interest in environmental public health
• Excellent communication and interpersonal skills
• Excellent writing skills
• Strong leadership skills and a good team player
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager-Manager--Quality-Service-Department-_JR-10000031241

Job Description:-

• Tracking and report service metrics to internal and external stakeholders
• Ensure that services delivered meet service levels agreed.
• Manage and refine the service delivery processes for clients.
• Continuous Service Improvement to achieve service excellence.
• Point of contact for customers as well as internal stakeholders for all operation issues related to service delivery.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident review.
• Translate customer requirements into working instructions for the delivery teams.
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Incident/Problem/Change management.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Build and maintain customer relationships.
• Identify sales opportunities within installed bases and work with business managers to translate them to upsells.

Job Requirements:-

• Degree in Computer Science or computer-related field
• Minimum 5 years of service delivery management experience
• Technical and Security Knowledge (e.g., TCP/IP) is a must.
• Minimum 3 years’ experience in managing technical professionals e.g., server engineers and network engineers.
• Ability to create reports, make recommendation and present findings to customers.
• Certification in Certified Information System Auditor (CISA), Project Management Professional (PMP) would be an advantage.
• Good command of English
• Good communication, presentation and writing skills.
• Pre-sales experience would be preferred.

Location : Pasir Ris

Time need to onboard: Oct 2024

Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Assistant Service Engineer / Service Engineer | 5 Days | Woodlands & Tampines / Changi North

Working days: 5 days, 9am to 6pm (might need OT)
Location: Woodlands & Tampines (customer site) / Changi North (our in-house repair centre)
Salary range: $3000 - $4000.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

JOB DESCRIPTION
We are looking for a CUSTOMER SERVICE OPERATIONS MANAGER who is passionate for great F&B. He or she should be a natural when it comes to hospitality. As one of our key leaders, we will provide you the opportunity to be a part of a dynamic restaurant concept, in an environment that allows you to develop both personally and professionally.
Responsibilities:
Plan, review and execute inventory management and control and to make purchases and stock based on sales volume.
Plan and manage staff scheduling and deployment to maximize efficiencies for operation needs
Ensuring restaurants' mise-en-place and operating procedures are done before operations.
Compilation of reports pertaining to daily operations.
Involve with Restaurant F&B promotions and prepare necessary promotional collaterals
Conducting daily briefing or roll-calls for staff in the restaurant.
Ensuring that tables are set according to reservations.
Plan, organize and execute a training system for all staffs.
Maintaining a level of cleanliness according to statutory requirement.
Monitor restaurant quality, service, cleanliness and value
Enforce standards and manage restaurant operating cost and profitability.
Handling of employees' grievances and complaints
Handling of employees' annual appraisal and career development.
Oversee operations to ensure compliance to SOP’s safety regulations, implementation policies and guidelines in the restaurant.
Lead team by providing guidance, support and motivation
Train and develop assistant managers and service staffs

Requirements:
Preferably possess a Diploma in Restaurant & Culinary Operations or equivalent qualification from reputable institutions.
Possess minimum 5 years hand-on experience in managing Fine Dining restaurant
Knowledge and experience at International level.
Leadership quality with dynamic personality who can work with colleagues of different Nationalities and age group.
A team player with high integrity
Able to work restaurant operation hours – 6 days’ work week

• Handle full spectrum of AR, AP
• Manage General Ledger data entries

Requirements:

• Diploma in Accounting
• At least 1 years of accounts/book keeping experience in shipping industry
• Proficient in Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Registration of new proposal submissions into system.
• Process policy amendment requests coming from daily inflow of documents received.
• Processing incoming New Business applications workflow
• Attending to email enquiries / requests coming from intermediaries.
• Other adhoc duties as assigned

Requirements:

• Min Diploma holder and above in related discipline
• Proficient in MS Office

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

Requirements

• 4-8 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

Location: Singapore

Benefits

• Private Health Insurance
• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Job Description:

• Clusters management & statistical reporting support, including data management, governance controls and metrics reporting
• Consolidate and update ad hoc / scheduled reports, metric, organization chart and system / intranet update etc.
• Produce and distribute correspondence memos, letters, and forms etc.
• Research and creates presentations
• Organize and schedule meetings and appointments, provide real-time scheduling support by booking appointments and preventing conflicts
• Carry out administrative duties such as filing (both computer and manual), typing, copying, binding, scanning etc.
• Book travel arrangements, submit and reconcile expense reports
• Track, review and process periodic e-mailers
• Support non-employees onboarding including collating necessary documents for background checks

Requirements:

• 1-2 years of relevant experience
• Degree/Diploma of relevant discipline

Qualified candidates are invited to submit their applications in (MS Word) format to Shaun Quek Yew Meng R1660732

[email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Only shortlisted applicants will be notified

WTS-WS Service Manager (SM) to support Business Units in Singapore and South East Asia branches.

The SM’s primary responsibility is maintaining stability, service and ensuring the availability of technology systems for the user environment. Operationally, the SM will need to provide frontline support, manage projects, procurement, moves/adds/changes, training and communication pertaining to the users’ technology environment. Given the breadth of support of business areas, the SM is required to be able to multi-task across business units.

The SM will manage a team of consultants providing day to day Desktop Technology Support. The SM will manage numerous vendors - to maintain the service quality and performance of the consultants group and ensure desktop related hardware requirements of the BU gets supported.

The SM should be a strong technical discipline leader with an in-depth knowledge of at least one technical discipline and have experience with and a high-level understanding of a wide range of infrastructure system architectures and applications.

The SM will function as an interface for other Technology disciplines to the users, managing and communicating outages, scheduled downtimes, projects, upgrades, and other operational events. This includes ownership of team on-call support coverage which may require weekend work/out of hours engagements.

The SM will be required to maintain a communication channel and working relationship with key BU users and operations officers to understand and provide for their present and upcoming requirements and needs.

The SM will also need to work with other SM’s globally and represent the interest of the users for firm-wide projects, stability reporting, and other initiatives. The SM may also support the Sales and Trading BU and hence experience of supporting Business users on the Trade floor will be preferred. Familiarity with Trade floor infrastructure items such as the Dealer Board, Speaker Bus system, Hot Lines and Hoot Lines and supporting applications used by the Sales and Trading users will be good.

Skills Required:

* Strong people management and interpersonal skills

* Excellent verbal and written communications in English

* Proven track record in managing support operations

* Strong client relationship management

* Strong analytical and troubleshooting skills

* Able to work independently, self-motivated but a strong team player

* Strong sense of commitment and ownership

* Strong mind set of Compliance and IT Security

* Solid experience in supporting Market Data products, e.g. Bloomberg, Reuters, Factset

* Project management experience

* Business Knowledge of Financial firms

Skills Preferred:

* Hands-on trouble shooting skills on Windows Operating system and Computer hardware

* Some Linux / Unix support background

* ITIL Foundation Certification

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Description:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Requirements:

• Min. 'N' / 'O' Levels
• Some call centre / order processing experience is preferred

Working hours: Monday to Friday, office hours

Location: West (Transport provided at Jurong East, Woodlands, Serangoon, Chua Chu Kang, Tampines, Paya Lebar, Harbourfront)

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Job Description:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Job Requirements:

• Min N/O level and above
• Have Call centre / order processing experience will be an advantage

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Able to sort documents and attend to customer service requests
• Well verse in computer literacy
• Able to perform shifts as and when required

1. You will be in charge of the scheduling work of our confinement nannies.
2. You will need to ensure the service quality of our confinement nannies are up-to-mark; this involves training and counselling.
3. Hiring of confinement nannies in accordance to our company policy.
4. Work closely with Sales team to handle customer complaints.

Our client is a leading player in an automotive industry. They are looking for a Customer Service Assistant to assist their team for the next phase of their business. They are located in West.

Duties:

• Provide phone support for customer inquiries, requests, and complaints, ensuring high satisfaction and service excellence.
• Handle inbound calls and assist customers with service appointments via an e-booking system.
• Maintain accurate records of customer interactions in various systems/databases for future reference and follow-up.
• Follow up with customers who miss appointments to reschedule.
• Perform office tasks such as filing, sorting documents, photocopying, and recording.
• Ensure customer care meets CSI standards, with SSS completed the same day.
• Attend weekly meetings with the service manager for feedback and service gap identification.

Requirements:

• Min 1 years of relavant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

• Email address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No: 19C9682
• EA Reg. No. R23118456 (Law Yi Xin)

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Job Description:

Our client is the principal of the renown Premium Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc:

Customer Experience Sales Manager

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners
• Offer a tailored needs assessments with personalized and emotional engagement through product/service presentation
• Deliver embracing customer consultation with the Audi tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Behave as subject matter expert for the brand, history, products, services and technologies while collaborating with other job roles to achieve company sales and satisfaction targets
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all the Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Prior leadership experience preferred
• Goals oriented and flexible to change
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Our client offers a competitive basic salary complemented by attractive monthly commission payouts and annual salary increments to reward your performance.

• Become part of a respected and expanding insurance institution.
• Enjoy competitive pay and generous commission structures.
• Annual salary increments to recognize and reward your contributions.

Key Responsibilities:

• Conduct outbound calls to our partner’s customers to schedule appointments.
• Develop and maintain strong relationships with customers through phone, email, and digital channels.
• Confidently handle inquiries and address objections.
• Meet and exceed conversion targets, including contact and appointment rates.
• Ensure all activities, leads, and appointment information are precisely recorded and updated.
• Maintain compliance with industry regulations and uphold high-quality standards in all call activities.

Qualifications:

• Diploma holder or GCE 'O' level; outbound sales experience is a plus.
• Excellent communication and interpersonal abilities.
• Confidently and professionally handle customer inquiries.
• Demonstrated success in meeting and exceeding sales targets.

Apply now and have a confidential discussion.

(EA: 94C3609/ R23114633)