• Responsible for the effective and efficient management of the Liaison Centre’s call centre and customer service areas
• Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
• Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
• Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
• Monitor complaints/feedback and guides the team in resolutions
• Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
• Build a strong and competent team that can deliver high service standards
• Promote a working environment that supports work satisfaction

JOB REQUIREMENTS

• A Bachelor’s degree in any discipline
• At least 5 years working experience in a supervisory/leadership role in the healthcare industry or any service-related industries with frontline/customer-fronting roles managing teams
• Excellent communication (oral and written) and interpersonal skills
• Service oriented individual with passion for healthcare industry
• Process-driven and customer-focused
• Strong leadership and supervisory skills and able to command respect from team members
• Good organizational and stakeholder management skills
• Able to think on the feet, solve problems and make sound decisions
• Able to exercise initiative, manage pressure and multi-task in a fast-paced environment and work across departments/functions in a large and complex organization

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Liaison Centre Manager

Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd E
A License No. 99C4599

Job Description:

• Engage patients in clinics/hospitals with program enrolment
• Aid in staff/patient education and engagement during roadshows and on-site events
• Assist with ad-hoc administrative work, if necessary

Job Requirements:

• Minimum GCE “N” Levels

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Some of the things you’ll be doing:

Reception

• Receptionist duties such as receiving and attending to visitors / guests in a welcoming and professional manner
• Handling incoming calls, attending to enquiries and transferring as appropriate.
• Scheduling meetings and appointments, managing the office agenda, meeting rooms.
• Coordinating of incoming and outgoing mail and packages.

General admin

• Provide full office administrative and secretarial support including, events coordination, liaising with IT support and vendors.
• General administration and maintenance such as office storage, Logistics preparation for staff workstations, access cards, laptops, stationaries, booking of meeting rooms, local and overseas courier arrangement and other office fixed assets.
• Administrative requests made by the team, record the request on log sheet and to carry out the work request.
• To ensure vendors invoices are processed and sent to Finance on a timely manner. This includes consolidating the supporting documents and submitting them together with the invoice.
• Generate end of month report such as Biostar to ensure Door Access list are up to date with the recent logs. To ensure the system is up and running for onboarding/offboarding purposes.
• Generate monthly Google form to extract the manpower list and to ensure no lapses with MOM regulations.
• Overseeing all office supplies and arrange for servicing/maintenance.
• To keep track of pantry & stationary supplies and ensuring that order has been placed on a timely manner.
• Ensuring cleanliness and tidiness of the office and to maintain housekeeping standard according to company’s regulations.
• Any other duties as assigned.

Business Units Related

• Mail Processing which includes collection, sorting, scanning and file to the relevant folders
• Scanning of work documents for departments.

What technical skills, experience, and qualifications do you need?

• 3-5 years of experience as front desk receptionist, admin or similar role preferred
• Able to work independently with minimal supervision
• Ability to be resourceful, pro-active & responsible
• Projects professional attitude and image
• Excellent organizational skills

Responsibilities:

• Install, configure, and troubleshoot hardware, including printers, computers, projectors, and other IT peripherals.
• Resolve network connectivity issues, Microsoft Office, HR, and Accounts Software applications, Adobe, etc.
• Coordinate with IT vendors for maintenance and software license renewals.
• Negotiate with vendors for the procurement of office technical equipment and required software.
• Oversee IT security measures, including antivirus installation, maintaining desktops/laptops or IT devices, and conducting weekly data backups for servers.
• Establish LAN networks and assign IP addresses as needed.
• Provide Helpdesk support for all users.
• Image cloning and setup of new PCs/notebooks, including creating email accounts and mailbox setups.
• Assist in setting up CCTV systems in office premises and for end users.
• Possess strong technical knowledge of the latest operating systems and network protocols.
• Perform various IT-related tasks, such as updating the company website.
• Maintain software and hardware inventory and proper documentation.
• Complete any other IT-related duties as assigned, including ad-hoc tasks.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 day work week (Performance bonus provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Roles & Responsibilities

• Assess patient's medical, physical, cognitive, economic and social needs as well as their available support systems.
• Conduct post discharge follow-up via phone calls and/or home visits to ensure adequate and ongoing support and education to the patients, caregivers and families.
• Work in partnership with care professionals in the social and healthcare sectors to enhance patient's well-being across the continuum.
• Collaboration with patients, caregivers and the families to promote seamless and coordinated care and facilitate shared decision making
• Participate in activities that contribute towards the improvement of the quality of patient care and support care integration activities.

Requirement

• Min. Diploma/Degree in related industry such as healthcare, social or community services sectors.
• Min. 3 years of working experience in healthcare, social or community services sectors.
• Prior healthcare or social services qualification such as nursing or allied health/social services-related experiences would be good
• Case management experience is an advantage!
• Keen to work in the community setting.
• Has the passion for care of the elderly, including counselling and working with the family on social issues such as discharge care planning.
• Must be matured and sensitive in working with the patients, family members, the public and the healthcare partners.
• Able to work in collaboration with the healthcare partners in the hospital’s multi-disciplinary team and outside the hospital.
• Able to work independently as well as embrace teamwork.
• Keen-to-learn attitude is essential.

Working Hours

Monday to Friday: Office Hours

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Customer Service Officer

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500
• Working location: Tanjong Pagar

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

Interested candidates please send your updated resume via [email protected] or

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

What a Head of Customer Success Management does at Visa: 

·       Identify and implement process improvements within the Customer Success team

·       Drive identification, forecasting and closing of adoption opportunities

·       Manage a team of Customer Success Managers to ensure the team is achieving their and the Pod’s collective goals

·       Mentoring and coaching the team on how to work closely with the commercial team and customers to identify opportunities and understanding new markets/segments

·       Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning

·       Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

·       Able to clearly articulate Currencycloud’s services and solutions to customers, as well as educating the customer on their market

·       Help improve the knowledge of the team, coaching them on new developments within Currencycloud

·       Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback

·       Maintain a laser focus on quality, with top-notch written and spoken communication

·       Training and onboarding of new team members

Why this is important to Visa

The Head of CSM is a key role in the teams ongoing development and growth of the Customer Success team, which sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimizing churn.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Job Summary:

The Receptionist cum Admin Assistant is responsible for managing front desk activities and providing administrative support to ensure efficient office operations. Duties include greeting visitors, answering phone calls and emails, scheduling appointments, maintaining office supplies, and assisting with administrative tasks as needed. The ideal candidate is organized, professional, and proficient in office software and communication skill.

Job Descriptions :

Reception

• Attend to phone calls and walk in enquires.
• Attend to unwell students
•  Provide administrative support to stakeholders.
•  Maintain the tidiness and cleanliness of the Reception Area at all times.

General Administration

•  Manage the loan and returns of college attires and blazers and maintain the loan records.
•  Manage the borrowing and returning of keys.
•  Assist to count, sort, pack and distribute college materials.
•  Maintain the forms in the reception trays to ensure forms are current.
•  Replenishment of staff stationeries (markers, dusters etc)
•  Support school events and any duties assigned by school.

Job Requirement :

•  Minimum GCE “N” level
•  Shall preferably has 2 years of relevant work experience.
•  Good communication and inter-personal skills
•  Good customer service skills
•  Proficient in MS Office

EA Personnel Name: Lyana Gwee
EA Personnel No: R22110922
EA License No: 95C5411

Responsibilities

• Responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Requirements

• Minimum GCE O levels/N Levels/Diploma in any discipline
• Minimum 1-2 years of call centre experience
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Job Title: Nightclub Service Crew

Job Description:We are seeking enthusiastic and customer-oriented individuals to join our team as Nightclub Service Crew. As a member of our service crew, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests. Your duties will include greeting and seating guests, taking drink orders, serving beverages, maintaining cleanliness in the venue, and assisting with various tasks to support the smooth operation of the nightclub. This position offers an exciting opportunity to work in a dynamic and fast-paced environment and be a part of a vibrant nightlife scene.

Responsibilities:

• Greet and welcome guests upon arrival, providing a friendly and hospitable atmosphere.
• Take drink orders accurately and efficiently, ensuring prompt service.
• Serve beverages to guests while adhering to responsible alcohol service guidelines.
• Maintain cleanliness and organization in the nightclub, including bar areas, tables, and restrooms.
• Monitor the crowd and address any disturbances or issues that may arise.
• Communicate effectively with other staff members to ensure smooth coordination of tasks.
• Uphold the nightclub's policies and procedures, including age and dress code requirements.
• Provide information about drink specials, promotions, and entertainment events to guests.

Requirements:

• Prior experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong attention to detail and organizational skills.
• Willingness to work late nights, weekends, and holidays as required.
• Ability to stand and walk for extended periods.
• Must be at least 21 years of age or older.
• Knowledge of responsible alcohol service practices is a plus.

Join our team and become a part of the excitement at our nightclub! Apply now to kick-start your career in the hospitality industry.

About Us!

Flex is a boutique bar located in the financial city commercial district of Singapore that starts to refine every operational detail from a diversified perspective. Flex represents our admiration towards music and art. It is the embodiment of culture, fashion, avant-garde, and forward thinking.

F#Fair L#Legacy E#Experience X#Factor

Proficient in English and Mandarin as need to liaise with Chinese speaking customer

Salary: $1800 to $2400

Working Hours: Mon to Fri 9 am to 7 pm, Sat & Sun 8.30 am to 6.45 pm
(Must be able to commit to both weekends)

Off-day: 2 weekday per week

Qualification: Minimum 'O' Level

Experience : In Admin or Customer Service

If interested, kindly send your resume to 88109109

EA License No: 21C0626
EA Personnel: Khoo Li Wei
EA Personal Reg No: R23118433

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 6 Tuas Avenue 6 / 20 Penhas Road

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

Location: Parkway

Working hours: Mon - Fri (8am – 5pm), Sat (8am – 12pm)

Salary: $12/hr

Duration: 6 months

Job descriptions:

-Provide receptionist duties at front counter

- Ensure accuracy of clinical data entry into computer system

- Able to apply basic patient care

- Maintain filling system, coordinate appointments and other admin duties

- Liaise with various insurance company and make payment arrangement

- Any other task as directed by the Clinic Manager or Doctor

Job Requirements:

- Min A level/ Diploma in any field

- Able to work in fast-paced environment

For interested applicants, please send your updated resume to: [email protected] All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Responsibilities

Responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Requirements

• Minimum GCE O levels/N Levels/Diploma in any discipline
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Salad Bar Supervisor Full/Part Time. 5 workdays. up to $2500/month.

This recruitment effort is in collaboration with e2i - Singaporeans or Permanent Residents only

Location: Arcade/ Maxwell

Salad Service Crew / Management Trainee shall
-Assist in light cooking, serve & pack food
-Assist in cash register, customer service

Candidate’s Requirement
- Comfortable working in restaurant environment
- Preferred to have Basic Food & Hygiene Certification. Candidate that does not have the certification will be sent for course.

Working Period
- 5 working days ; 8am to 6pm / 7pm

Payment
- up to $2500 per month ( Full Time )
- OT 1.5x after 44 working hours/ week

Whatsapp Grace 87952790

This position will start off as 1 year renewable contract.

Location:
Office near Yio Chu Kang MRT

Responsibilities:
• Handles Ministry of Manpower(MOM) hotline regarding foreigner's work pass matters
• Provide quality customer service to public members over the phone and resolve their enquiries
• Follow-up on outstanding cases and perform call backs if necessary

Working Hour:
Mon to Fri, 8.30am to 6pm

Alternate Sat, 8.30am to 1pm

Salary:
Up to $2650

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Customer Relations Officer / Public Relations Officer

Visit www.jjobb.com

To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints.

Interact with residents to maintain good relationship.

Assist on phone calls and emails to answer resident’s enquiries.

Make appointment for resident to attend inspection with BSC (Building Service Centre) team.

Prepare and manage correspondence, reports and documents.

Liaison with consultants and HDB officers.

Provide admin support to the project team.

Other ad-hoc duties.

Job Requirements:

'O' level or equivalent qualification

Experience in handling HDB BTO project is preferred.

Proficient in Microsoft Office such as Excel, Word and Power Point.

Local Salad Service Crew./Management Trainee. Maxwell. Full Time. 5 days. up to $2200/month.

This recruitment effort is in collaboration with e2i - Singaporeans or Permanent Residents only

Location: 7 Maxwell Road (Amoy Street Food Centre)

Local Salad Service Crew / Management Trainee shall
-Assist in light cooking, serve & pack food
-Assist in cash register, customer service

Candidate’s Requirement
- Comfortable working in food centre environment
- Basic Food & Hygiene Certification.

Working Period
- 5 working days ; 8am to 6pm

Payment
- up to $2200 per month ( Full Time )
- OT 1.5x after 44 working hours/ week

Whatsapp Grace 87952790

EA Personnel Name: Grace Lai
EA Personnel No: R23118255
EA License No: 23C1841

Temporary Patient Service Officer (PSO)
Location: Shenton
Employment Type: 6 months temporary
Working Hours:
Monday to Friday: 8:00 AM to 5:00 PM
Saturday: 8:00 AM to 12:00 PM
5.5 days per week, office hours
Hourly Rate: SGD 12/hour

Roles & Responsibilities:
Provide excellent customer service to patients at the clinic.
Manage patient registration, appointments, and billing.
Assist with administrative duties, including filing and data entry.
Ensure smooth operations of the clinic reception area.
Handle patient inquiries and provide information about clinic services.
Maintain confidentiality of patient information.

How to Apply:
Send your resume and indicate the role(s) you want to apply for to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence Number: 99C4599
Personnel EA License: R1331820

Your Role

We are looking for a Customer Service Officer to manage order processing and input data accurately into relevant software.

What Will You Do

• To manage order processing and input data accurately into relevant software or programs.
• To conduct thorough verification checks to ensure the accuracy of entered data before forwarding orders to the Production Department.
• To maintain an organised filing system for all paperwork utilised in data entry processes to preserve records of original documents.
• To offer administrative assistance and undertake additional tasks as required.

What Do We Want

• At least an ITE Higher Nitec or equivalent.
• At least 2 years of experience in related position.
• Proficient in computer skills and comfortable with using various software and programs.
• Good interpersonal and communication skills.

• Salary: $2,200 - $2,800
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• Minimum 2 years of relevant experience

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Responsibilities:

• Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
• Liaises with other business owners and stakeholders for cknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
• Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
• Monitor Business Unites and Servicing Units adherence to rules, regulations and procedures and escalate to respective senior management promptly.
• Handle cases end-to-end ensuring all callbacks to address customers’ matter are completed within the timeline promised to or requested by customer.
• Work with Business Unit and Servicing Unit or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of processes and procedure.
• Responsible for tracking and monitoring suspicious account movements and unusual transactions that may be risky to the Bank and customers.
• Preparation of reports on scam cases reported daily, weekly and monthly working very closely with Business Unit and Servicing Unit to attain and meet the Service Level Agreement goal.
• Handle complex cases with care and speed through co ordinating with Business Unit and Servicing Unit.
• Supporting Contact Centre Servicing team through handling Inbound Voice chat.
• Supporting Business Unit and Servicing Unit early detection of scam and fraud initiatives.

Job requirements:

• Degree/ Diploma in any discipline.
• Good written and spoken communication skills in English, with ability to influence and persuade stakeholders.
• Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
• A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays.

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Front Office Department:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.

How to Succeed

• Possess at least Nitec, GCE ‘A’, ‘O’, ‘N’ Levels in any discipline.
• Minimum 1-year experience in a customer service position.
• 5 days work week, able to work on 2 rotating shifts including weekends and public holidays.
• AM: 7am to 4.30pm, PM: 12pm to 9.30pm
• Entry level candidates are welcome to apply.