Total 2,073 corporate finance manager job vacancies in Customer Service category in Singapore

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

The Helpdesk Operations Technician acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.

WHAT YOU’LL DO:

• OS troubleshooting (Windows) user endpoints – virtual desktop, PC & laptop
• Work in a banking or trade floor environment
• Installation and configuration of OS (Windows)
• Installation and configuration of all applications as per BAML user requests while adhering to software policies
• Standard Microsoft desktop application installation and support
• Troubleshooting the OS and standard Microsoft applications
• Ensuring endpoint patching up to date using BAML tools
• Installing and configuring messaging client on workstations
• Email troubleshooting and housekeeping at the client end (Outlook)
• Troubleshooting & resolving user problems remotely for Second level using available tools and engineer dispatch at third level.
• Support of corporate mobile devices.
• Support of various virtual meeting software.
• Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM)
• Monitor and prioritize request tickets received through bank standard ticket management system (ITSM)
• Installation & Configuration of drivers for standard peripherals like Printer, Scanner, and Modem Etc. Desktop rollout / replacement for users
• Software update / upgrades to be done using approved deployment tool as per agreed bank standards
• Support file printing from desktop environment.
• Escalate issues in a timely manner as appropriate for incident classification
• Support all desktop hardware devices and peripherals including LCD, keyboard of all types, mouse, webcam, speakers etc.

WHAT YOU NEED TO SUCCEED:

• 2+ years of experience as an IT Support Engineer, Analyst, or Administrator
• Able to perform heavy lifting work for hardware setup.
• Hands on experience troubleshooting Windows applications.
• Well versed in Hardware related troubleshooting skills
• Be empathetic, humble, and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team in a high pressure work environment
• Strong organizational and managerial skills and detail-oriented work ethic
• Flexibility to work outside of standard work hours to accommodate special projects
• Must speak fluent English

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit

The Customer Success Manager is responsible for managing day to day operational support. Gathering customers feedback and comments from the clients. Identifies the client’s needs and work closely with various team and delivering the services.

Customer focused – Manage customer expectations and Build strong partnership:

• Act as a focal point for all support related queries and issues.
• Be passionate about customer satisfaction and experience and continuous service delivery improvements with CoE team.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

• Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Notify/escalate critical issues or variations to senior managers

Staff Management:

• Working closely with a team size of 50-60 EUCD Engineers, ensure that all members understand the team’s objectives and work together to achieve it.
• Responsible for resource forecasting and planning to ensure service delivery is not impacted
• Review and raise resource requirement to Operation Lead.
• Integral part of performance review. To promote communication and provide useful feedback about job performance.
• Ensure that all processes and procedures are followed

Teamwork and Collaboration

• Collaborate, problem solving, and/or strategize upcoming client meetings with various team members
• Collaborate with internal stakeholders to establish relationship across all departments
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Planning/Tracking operational activities and service upselling

• Ensure contractual meetings are done in time and open actions are follow-up and closed in time
• Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager
• Work with Senior managers and sales team to maintain and increase revenue by upselling the services.

Requirements

• 2-3 years as a Service Delivery/Customer Success Executive or Manager
• Good customer management experience
• Excellent written, oral and presentation skills
• Certification in IT Service Management and/or ITIL (v4 or above)

For Interested parties, click the "Apply Now" and send in your resume to <https://go.persolkelly.com/job/apply/4666>.

We regret that only shortlisted applicants would be notified.

Seah Irvin | REG No : R23112821

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Department: Marketing

Responsibilities:

• Design, curate and implement programs and learning solutions that drives capability-building and the workforce for the organisation.
• Conduct training programs and interventions, with expertise in learning methodologies and training evaluation to ensure effective learning outcomes such as employees understanding on organisation philospohy and values, technical skills for store operations employees.
• Collaborate with internal stakeholders, global headquarters to plan and organize training program and optimizing learning opportunities for all employees.
• Perform analysis and identify metrics/KPIs to track program impact, learning utilization and other talent and learning development outcomes.

Functional Skills

• Lead and work closely with internal stakeholders and with external partners
• Strong analytical and quantitative skills
• Ability to develop and articulate a clear vision and motivate others to support and execute that vision

Requirements:

• Bachelor’s Degree in related discipline with minimum 6-8 years of experience in learning development and training.
• Proven track records in FMCG or fast pace, high-growth retail environment would be a plus.
• Ability to do stand-up facilitation and training to a large group of audience.
• Experience in project management and budgeting.
• Able to work independently and collaboratively with the ability to build interpersonal relationships, have experience in leading a team.

This position reports to the director. Singivor Pte. Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Ensure customer enquiries/ needs are reviewed such that the Company can meet the requirements.

2. Resolving daily operational problems encountered by subordinates.

3. Understand client needs and customize existing business programs to meet their needs.

4. Maintain up-to-date knowledge about company products and services.

5. Provide client support and handle client communications effectively.

Technical Skills & Competencies:

1. Supervision daily activities of customer service and operation support team.

2. Ensure appropriate resolution of customer complaints that all actions are implemented and verified for effectiveness.

3. Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.

4. Inform clients about company products, services and promotions.

5. Understand client needs and customize existing business programs to meet their needs.

Duration: 6 Months

A. Role Description / Specific Responsibilities

1. Supervision of Employees / Drivers

2. Assessing the efficiency and technical proficiency of the team

3. Ensuring employees work safety / work process.

4. Resolving operational issues.

5. Monitor daily workflows to ensure operational needs are met.

6. Manage and fulfil Upper Management’s work targets / goals.

7. Prepare reports for upper management regarding operational issues.

8. Perform other operations related duties as assigned.

B. Competencies

1. Good communication skills and able to engage difficult personalities.

2. Active participation in engaging clients and fellow colleagues

3. Holds regular meetings for updating, gaining experience in slides presentation.

4. Gains experience in software development for logistics.

Class 3 License (preferably)

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Service Manager | Electrical, Hydraulic and Pneumatic schematic | Construction Machinery | Tuas

Location: Tuas (Company pick up available - West & North)
Salary: $5,000 - $6,000 + OT + AWS + Performance bonus
Working days: Monday - Friday
Working hours: 8:15am – 5:15pm

Manufacturers of hydraulic mobile cranes, and it has a wide product range.

Job Description:

• To guide and lead day-to-day operations of the service team.
• Product delivery training to distributors and customers.
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls.
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.

Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess valid Class 3 Driving License is an advantage.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Overview of Role

To lead, manage, and drive the Operations/Projects for each of the Company’s Managed Services outsourcing client assigned.· Monitor and Manage Service delivery and Service Level Agreements ensuring that the Company’s obligations are issues escalated and prioritized.

Responsibilities

• Responsible for managing all aspects of day-to-day Service Delivery Support.
• Work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.
• Ensure Incident Management processes are followed effectively (ie., SRT’s escalation and notification).
• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective customers, in conjunction with the Company’s Problem Management, ensuring the appropriate Company’s Business implement actions to prevent re-occurrences of the same issue.
• Monitor and Manage Service delivery and Service Level Agreements ensuring that the Company’s obligations are issues escalated and prioritized.
• Coordinating Change Management activities as required.
• Identify, implement and drive service improvements to increase customer satisfaction.
• Forecast resource demand to ensure the Company can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.
• Accountable for account service problems and prioritization of work requests for their monitoring specific customers.
• Work with the Company’s Business to integrate new, enhanced and existing service offerings for the account.
• Take a positive leadership role in both the Company’s and customer businesses by demonstrating the Company’s core values.
• May supply input to the customer Annual Technology Plan.
• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.
• Work with the Company’s Tower to analyse the client requirements and provide technical inputs (Server, Network and Database) for better Service delivery.
• Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.
• Work with the Company Internal teams for delivering the services beyond BAU with additional revenue generated.

Requirements

· Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.

· At least 5 - 6 years of IT Outsourcing experience in the combination of the following fields:

- Technical Infrastructure implementation,

- Project management skillset,

- A full and broad understanding of the IT Outsourcing Services and operation coordination skillset,

- People management skillset

Responsibilities:

- Accountable for day-to-day operational activities in systems, to ensure optimum system performance and determine the system strategy for business continuity.

- Review, implement and uphold the effective implementation of IT policies and operations protocols.

- Lead a team of Operational/ Technical Engineers to work with outsourced service providers and stakeholders in delivering operational objectives e.g. supporting data transfers from source environment, supporting the review and installation of codes and libraries for users, supporting specialist tech support to help users in their analysis, supporting vetting of models, algorithms where needed.

- Review and plan for systems integration efforts to ensure the system is built in an efficient and robust manner towards a high level of maintainability, reliability and availability based on established guidelines and best practices.

- Monitor and ensure Service Desk operations are functional, assist and triage issues.

- Review and ensuring backup solution for data and system are in place

- Responsible for ensuring data pipeline in operational state and ensuring data integrity and accessibility.

- Manage application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary. Reporting of incidents, short and long term incident resolution plans at appropriate forums.

- Accountable for maintaining and tracking asset inventory management to ensure all assets are accounted for.

- Ensure that Standard Operation Processes (SOPs) are properly documented and complies with audit requirements.

As a Manager, Technical Support, you need to bring to the team:

- Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.

- At least 6 years of working experience in IT operations and vendor management

- Proactive and dedicated individual with strong leadership, and multi-tasking capabilities

- Ability to build and maintain relationships with a wide array of people at both junior and senior levels

- Experienced in and ability to navigate the Public Agency IT/System environment is preferred.

- Experience in data analytics systems is preferred.

- Experience in running incident, problem and change management processes.

In-depth hands-on experience in:

- Implementing processes as per ITIL framework.

– incident, problem and change management, service transition.

- Familiarity with security and access control measures to control privileged access to test and production environment.

- Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.

- Knowledge of disaster recovery, system backup and restore

- Experience with cloud-based services (e.g. AWS, Azure) and project management tools (e.g. Atlassian, JIRA) are an added advantage

- Experience with setting up and or running operations for research projects, and machine learning platforms will be an advantage.

Brief Summary:

• Basic $3800 - $4200 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Brief Summary:

• Basic $3800 - $4200 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Managers duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills. If you are dedicated and ambitious, FPT is an excellent place to grow your career.

As the IT Service Delivery Manager, you will be responsible for:

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and internal FPT team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.

Job Requirements:

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 7+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PMP, Scrum master, PMI-ACP

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Scope

· Collaborate closely with Management and Japan HO to spearhead and oversee the comprehensive operations of Shopping Centre Management Division encompassing Leasing, Marketing & Communications, Building Services, M&E Services and Tenant Relations department

· Establish effective communication with affiliated companies to align and strategise the overall planning of the shopping centre operations

· Formulate and execute effective business strategies, demonstrating thorough understanding of the group’s management policy

· Drive the division to achieve maximum performance & profitability by proactively forecasting, planning and controlling all expenses related to shopping centre operations

· Assist the general manager to lead and guide the team of managers and team members of the division

Requirements

· Preferably with more than ten (10) years relevant working experience in a company dealing with shopping centre management

· Bachelor’s degree, preferably in Real Estate Management studies or equivalent

· Proven experience in shopping centre management with a focus on leasing, tenant relations and operations

· Knowledge of industry trends and market dynamics

· Excellent organizational, communication and planning skills

· Strong critical and analytical skills

· Japanese language proficiency in speaking and writing preferred

Duties and Responsibilities
● Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
● Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
● Handle escalated feedback and provide appropriate solutions in a timely manner
● Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
● Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
● Establish individual and team goals and review team performance for continuous development
● Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience
● Conduct performance appraisals and provide constructive feedback to direct reports
● Compile and analyse data for management reporting

Requirements
● Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry
● Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders
● Highly customer service-oriented, meticulous, and resourceful
● Strong analytical and problem-solving skills with the ability to work independently
● Strong leadership and adaptable to changes in a highly dynamic work environment

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $4,000-$6,000

Work Shift

1. Rotating Shift

2. 5.5 days per week (44 hours per week)

3. Mon-Sun (including public holiday)

Educational & Skills Requirements

1. Candidate shall possess a recognized Degree

2. Minimum 5 years of experience in managerial positions in a contact center industry.

Job Description

1. Provide leadership and regular coaching to Team Leaders and Agents.

2. Responsible for managing the day-to-day running of the contact centre, which includes effective resource

planning in ensuring KPIs are consistently achieved

3. Work closely with HR to ensure fast, effective, and quality staff recruitment

4. Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to

thrive. This could be in the form of daily huddle sessions, team building activities and monthly

coaching sessions.

6. Conduct consistent reviews of staff performance to identify training gaps and needs

7. Take ownership and resolve any urgent or critical issues escalated by the Client or team

8. Work closely with Client to support investigation and service recovery process

Summary :
- Basic up to $5000+Commission
- Company with good career prospect

Job Scope:

Retail Supervisor
- Guiding a team of dedicated staff to achieve the company’s daily and monthly objectives
- Serve customers with great passion and good attitude in order to provide excellent services to customers
- Able to confront and settle daily operational errors and discrepancies independently
- Able to provide basic staff counselling and motivation when neccessary
- Able to arrange staff effectively to complete daily operation routine
- Ability to take responsibility when Superior is away

Retail Manager
- Organizing all store operations and allocating responsibilities to personnel
- Supervising and guiding staff towards maximum performance
- Preparing and controlling the store’s budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store’s reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays

Requirements:

- Candidates with related Retail Store Management experience are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors is a plus
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Be a Part of Something BIG!

The Singtel Innovation Centre (“Centre”) is a world-class facility that brings together Singtel Group’s emerging technologies to enable businesses to reimagine their future, explore innovative concepts and overcome business challenges to unlock new growth opportunities.

We bring a blend of new ideas and technologies that excite businesses to innovate, creating a space for ideation and co-creation opportunities while fostering a vibrant ecosystem to transform and embrace new opportunities in the digital economy.

The primary role of the candidate serves to focus on the ideation, content integration and creation for the showcases targeting the B2B customer segments at the Centre.

The candidate will partner the Centre Director to harness the Centre as a key customer engagement activation touchpoint, that showcases Singtel’s in-flight and advanced technologies across the commercial and enterprise segment, targeting B2B customer segments (Singtel local & overseas markets), through engaging experiences and innovative solution use cases, as well as leveraging it for leadership positioning targeting the C-suite executives.

The candidate will also be responsible for the smooth operations of the Centre. This role report to Head, Global Enterprise Marketing Analyst and Marketing Services.

Make an Impact by

A. Ideation and Content Creation

• Partner with the internal stakeholders, namely the Lines of Businesses (“LoBs”) and Customer Solution leaders as well as the Centre Director to co-ideate and curate the ‘story’ for the exhibits at the Innovation Centre, through use cases, using engaging content and immersive showcases to bring forth Singtel’s deep capabilities and technologies to life for the different audiences, and to keep the exhibits refresh
• Partner with Content & Experience Manager to produce the content and showcases with 3rd party agencies
• Research and deep dive on new technology topics for content integration, creation and refresh
• Develop demo roadmaps as needed
• Develop standards, systems and best practices for content creation, distribution, maintenance, content retrieval and content repurposing.
• Establish work flow for requesting, creating, editing, publishing, and retiring content

B. Leadership Positioning & C-Suite Engagement

• Harness the Centre for thought leadership, brand and key touchpoint for customer activation.
• Customise customer presentations targeted at C-suite Executives
• Collaborate with relevant ecosystem partners to enhance propositions and customer benefits
• Host Tier 2 and Tier 3 visits for customers, working with the Centre Director to customise tours as necessary

C. Operations & Close-loop Reporting for Lead-Generation

• Plan, organise and coordinate all events related to the Centre, from customer visits, external delegations, to workshops/talks.
• Manage close-loop reporting with customer relation management tool (CRM), key performance metrics and workflow cadences for demand and lead-generation purposes
• Manage spending, predictability of spend +/- 5% variance
• Create and enforce Operations Playbook for the Innovation Centre
• Manage scheduling and host allocation for visits
• Support and own logistics for events held at the Innovation Centre

D. Key Events/ Special Projects

• Work with internal and external stakeholders to deliver best-in-class industry forums.
• Co-facilitate meetings and workshops for customer engagements

Skills for Success

• Bachelor’s degree in Marketing, Business, or Mass Communications
• Minimum 5 years of experience in Content Production, Management and Marketing or Editorial for B2B segments, preferably in mid to large organisations with strong understanding of the ICT industry, emerging technologies and trends and ability to demonstrate how technologies contribute to digital transformation and business growth.
• Possess excellent presentation and oral communications skills, including Powerpoint skills.
• Excellent verbal and written communication
• Must be effective both as individual and in teams
• Ability to think and act strategically, with excellence in executions.
• Ability to lead and inspire large teams of creative personnel and content creators to achieve company’s stated goals
• Strong attention to details with superior time and project management skills
• Self-motivated, takes ownership and initiative able to work independently
• Ability to quickly learn and apply new skills and concepts and excel in multitasking in a demanding, fast-paced environment
• Experience with managing Content Managing Systems is a plus

Descriptions:

• Prepare test data and results
• Execute test scripts
• Document and evidence the test results and screenshots into JIRA
• Track the issue till resolution and retesting
• Participate in daily UAT status update meetings
• Support the signoff of the respective test scenarios and test scripts by explaining what was performed to business stakeholders
• Automation of the standard test cases using test tools

Period:

• 3 months

Salary:

• up to $3000

Location:

• Rafflesplace/Tampines

Working Hours:

• Mon to Fri, 9am to 6pm

Requirements:

• Minimum Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Business Studies/Administration/Management, Banking or equivalent.
• Candidates without experience may apply but in relevant study

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Service Delivery Manager

We are seeking an experienced Service Delivery Manager with over 10 years of relevant experience and a strong background in ITIL (Information Technology Infrastructure Library) practices. The successful candidate will be responsible for ensuring the efficient and effective delivery of IT services to meet customer expectations, drive continuous improvement, and maintain a high level of customer satisfaction.

Key Responsibilities:

• Service Delivery: Lead and oversee the delivery of IT services, ensuring they meet agreed-upon service level agreements (SLAs) and KPIs.
• Client Relationship Management: Build and maintain strong relationships with clients and stakeholders, acting as the main point of contact for service-related matters.
• ITIL Implementation: Apply ITIL best practices to establish and maintain effective IT service management processes, including incident management, problem management, change management, and service level management.
• Team Leadership: Manage and mentor a team of service delivery professionals, providing guidance, coaching, and performance feedback.
• Continuous Improvement: Identify opportunities for process improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness.
• Escalation Management: Handle and resolve escalated service issues and incidents, ensuring timely and effective resolutions.
• Resource Management: Efficiently allocate resources, both human and technological, to meet service delivery demands while staying within budgetary constraints.
• Performance Monitoring: Monitor and analyze service performance metrics, proactively identifying areas for improvement and taking corrective actions as needed.
• Quality Assurance: Implement quality control measures to maintain high standards of service delivery and customer satisfaction.
• Vendor Management: Manage relationships with external vendors and service providers to ensure they meet contractual obligations and provide high-quality services.
• Risk Management: Identify and mitigate risks related to service delivery and develop contingency plans to ensure business continuity.
• Reporting: Generate regular reports on service delivery performance, customer feedback, and key metrics to present to senior management.

Qualifications:

• Bachelor's degree in a related field (e.g., Business Administration, Information Technology).
• ITIL certification is required.
• Minimum of 10 years of experience in service delivery management, with a focus on IT services.
• Strong leadership skills with the ability to lead and motivate cross-functional teams.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Proven experience in process optimization and continuous improvement.
• Knowledge of industry best practices and emerging trends in IT service delivery.
• Ability to work under pressure and adapt to changing priorities.
• Project management experience is a plus.

Company Reg No.: 201131609D | License No.: 11C4684 | Bindu Suryaprakash

Job Description

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Job Title

Client Relationship Manager

Job Description

We are seeking an eager, motivated Client Relationship Manager to join our growing and unique organization. In this position, you will be given the unique opportunity to gain the knowledge and experience required for a Client Relationship Manager under direction of experienced personnel. Comprehensive training will be provided upon recruitment. The ideal candidate will be open to learning new things and gaining various experiences.

Candidate should meet the minimum criteria:

• Diploma and above
• Any University Degree

Job Scope

• Client Acquisition
• Customize solutions based on client's needs
• Identify new market opportunities
• Manage existing clientele base
• Maintaining and strengthening client relationship

What we can offer:

• Comprehensive 1-on-1 Training
• High Commissions and Bonus structure
• Career progression
• Friendly Work Environment

Interested applicant may Whatsapp updated resume to 88098851.

*We regret to inform that only shortlisted candidates will be notified.

Job Highlights

Contract: 12 months

Working Location: Nearest to one-North MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Oversee the relationship with outsourced vendor, ensuring they meet agreed-upon service levels and deliverables.
• Monitor and ensure the delivery of high-quality services, aligning with established standards and objectives.
• Streamline processes and workflows within the operations, identifying opportunities for optimization.
• Act as a point of contact for escalations and complex issues, driving timely and effective resolution.
• Work with vendor to generate performance reports and conduct trend analysis to identify areas for improvement and proactive service enhancement.
• Assist in the management of the budget, tracking expenses and ensuring cost-effectiveness.
• Maintain up-to-date documentation of service processes, configurations, and operational procedures.
• Ensure the vendor complies with contract terms & conditions, and manage contract negotiations as needed.
• Collaborate with internal teams and vendor partners to align operations with broader IT and organizational goals.
• Drive a culture of continuous improvement within the service delivery, implementing best practices and enhancing service efficiency.

Job Requirements

• Only Singaporean can apply.
• Degree/ Diploma in Human Resource field or equivalent.
• Experience in service delivery operations and vendor management.
• Familiarity with ITIL framework and best practices for service management is advantageous.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053