Total 3,192 critical care provider job vacancies in Customer Service category in Singapore

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with with appropriate vendors/department to resolve any issues.
• Submit dental claims vis CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Experience in customer service or reception duties (preferred)
• Minimum Diploma
• Possess good communication skills
• Applicants with no experience working in dental clinic operations but are willing to learn are welcome to apply
• Career returnees are welcome to apply
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities

We are a community-based student care with in-house tuition for primary Math, Science, English and Chinese subjects. We are looking for student care teacher to teach P5 & P6 English and Science subjects.

• Minimum Diploma or A Level or O Level qualification.
• Coach homework and to conduct lessons using in-house material.
• Weekday Monday to Friday, work between 1pm to 7pm. Final package depends on agreed number of work hours per week.
• Can start anytime.
• Interested, please email resume.

Location: Pasir Ris

Purpose of the Job:

• Plan, coordinate and execute programmes during Term and School Holidays.
• Provide students with a caring, stimulating environment to learn, close supervision and guidance during the after school hours and school holidays.
• Help students grow in all aspect of life - emotional, social, physical, intellectual and spiritual.
• Ensure the safety, security and well-being of students at all times.
• Be a responsible, good role model for the students & teachers.

Key Role/Job Function:

1. Oversee day to day operation of the Centre and ensure its smooth running.

2. Ensure good Centre performance by developing strategies that are in line with our company vision and mission.

3. Ensure teachers provide optimum level of guidance to students to complete their school homework responsibly.

4. Mentor and supervise staff & teachers to ensure compliance to SOPs, safety, security and health standards.

5. Provide a warm & nurturing environment to the students at the Centre.

6. Supervise and guide students with their school work as well as life skills (play, hygiene and meal time).

7. Plan and conduct child appropriate social and recreational activities and holiday programs.

8. Teach & address classroom disciplinary issues using positive behaviour support system.

9. Prepare/organise and execute/conduct creative learning activities and outings as required.

10. Support the holistic development of students in alignment with our company goals.

11. Maintain regular communication with student’s parents.

12. Establish partnership with community partners & volunteers.

13. Foster good working relationship & rapport with all stakeholders - students, parents, team members, volunteers and partners in the community.

Commitment to Professionalism

· Uphold our company vision and mission.

· Understand the philosophy of the programme and can describe its goals and objectives to others.

· Support the Centre’s code of ethics conduct.

· Engage in ongoing staff development to improve personal and professional skills.

· Enjoy working with students in a group setting and demonstrates a positive attitude in her role.

· Keep all personal information about students and families confidential.

· Work cooperatively with other staff members, accept supervision and help promote a positive atmosphere in the centre.

· Attend staff meetings, workshops, functions and in-service training provided by our company

· Take on any other duties as and when assigned by your immediate superior/ management.

Programme

· Plan and implement effective student developmental programs for the Centre.

· Supervise and evaluate programmes in the Centre and ensure quality care and services are maintained.

· Provide constructive feedback / suggestions to immediate superior in relation to programmes and curriculum.

· Implement continuous improvement in the Centre’s programme

· Publish Centre newsletter

· Work closely with personnel appointed by management in integrating students with special needs

Staff

· Involve in staff recruitment, appraisal, conflict management, mentoring and welfare as well as manpower scheduling.

· Supervise, guide and evaluate staff though lesson observations.

· Brief, orientate and follow up on new staff in the Centre.

· Recommend and co-ordinate training needs of staff & teachers.

· Hold monthly staff meetings.

· Conduct in-house teacher training when necessary.

· Ensure staff maintain proper code of conduct.

Administration

· On business management:

o Source, negotiate, and determine course fee for children enrichment program.

o Ensure optimum level of students enrolment and ensure profitability is beyond break even vs centre’s overhead expenses.

o To do strategic planning on publicity for enrolment & volunteerism.

· Ensure that licensing requirements are met at all times.

· Ensure that up to-date records (factsheet, centre’s enrolment, particulars of students and their parents, staff, medical and leave records, attendance of staff and students) are properly maintained.

· Ensure that records (petty cash, fee collection records, registration and withdrawals, subsidy applications etc) are properly maintained.

· Liaise with government agencies on operational matter namely, MCDS, HDB and Town Councils.

· Attend to & respond appropriately to public enquiries and complaints.

Finance

· Prepare centre budget with respect to the programme needs of the centre.

· Monitor budgetary costing and control of centre’s income and expenditure.

· Seek approval from superior for the procurement of materials and supplies.

· Prepare disbursement of petty cash expenses to staff and seek approval for disbursement of petty cash expense to self.

Accountabilities

· Uphold the vision and mission of our company in any way possible including attending functions, meeting, training courses and carrying out projects as assigned by your immediate superior / management.

· Provide periodic reports to management.

Requirements

· Diploma/Degree in any discipline

· At least 2 years of supervisory experience

· Certificate in student care

· Good Classroom Management Skills

· Leadership, Business Management, Operations/Project Planning, Customer Service skills

· Proficient in Microsoft Office

· Dedicated, reliable, creative, disciplined and able to multi-task

Job Description

The Preschool Infant Care Teacher is responsible for planning and carrying out activities in line with the requirements of the ECDA.

This involves developing work schemes and lesson plans to motivate children and imaginatively using resources to help them learn. The teacher will also be responsible for developing the social and communication skills of children and provide a safe and secure environment in which the child can learn. The assigned teacher will need to record observations and summarise the children’s development and maintain cordial relationships with the parents.

We are expanding and need EY1 teachers with the following requirements –

• Candidate must have CIT / HCIC / ACEY certificates or equivalent
• 2 years’ experience with a similar job scope
• PC Literate

Benefits like:

• Attractive Bonus
• Health Insurance (Hospitalisation and Outpatient - GP & Specialist)
• Extra off-in-lieu for all Trainings
• Diverse Staff Welfare Benefits (Awards & Recognition, Staff Retreats, Celebrations)
• Friendly atmosphere & supportive colleagues are the core of our diverse and dynamic team

Job Description:

• Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP).
• Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.
• Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.
• Participate in committees or projects to improve care processes related to preventive care or chronic disease management.
• Promote health screening and wellness to the patients through care planning and coordination of care in the community.
• Provide health coaching to PCN patients and work closely with PCN GPs to improve clinical outcome.
• Perform any other administrative duties as assigned by supervisors.

Job Requirements:

• Possess a Diploma (Preferably in Health or Social related)

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Responsibilites:

• Provides positive customer experience with fair, friendly and courteous service over the fuel kiosk counters
• Maintains a safe and clean working environment eg clearing of eg clearing of rubbish, sweeping, cleaning of dispensers, cleaning of oil spills, etc.
• Changing of receipt rolls on fuel dispensers
• Traffic controlling due to heavy traffic
• Answers customers’ questions about the products and/or service
• Report issues, failure of equipment and incidents to the Operations Supervisor (Ops Sup)

Job Requirements:

• GCE O, N Levels or Secondary education
• Must be able to perform rotating shifts including midnight shift and cross-deployed between different fuel kiosk stations when required
• Basic computer skills and knowledge
• Able to commit long term part-time contract basis
• Able to commit work during weekdays /weekends and public holidays (day, and night shifts according to roster schedule)

Job Summary:

Oversee the running of the Senior Care Centre (SCC) and its services which include Day Care, Day Rehabilitation, Centre Based Nursing and Active Aging Programmes.

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes.
• Carry out other responsibilities and duties as assigned from time to time.

Job Requirements

• Recognized degree in a healthcare discipline, eg. nursing or allied health.
• A minimum of 5 years’ experience in clinical area such as acute or community hospital,
• Preferably at least 2 yrs in leadership position.
• Good knowledge of the health care environment and service processes is important.
• Experience in community care provision is an added advantage.
• Integrity, highly motivated, a team leader and able to maintain good interpersonal relationships, in collaboration with various partners in the healthcare system.

Working Location

• Blk 222C, Bedok North Drive, #01-66, Singapore 463222

*Please note that we currently have a commitment period of at least 6 months

Location: Barker & Pooch, 224 Telok Kurau Rd, #01-05 Uni Building, Singapore 423836

Job Type: Full-Time/Part-Time/Volunteer

Join Us at Barker & Pooch: Where Every Dog's Tail Wag Tells Our Story!

At Barker & Pooch, we pride ourselves on crafting fitness programs that cater to every dog's individual needs. In cities like Singapore, where open spaces are limited, we challenge the notion that dog fitness requires vast outdoor spaces.

We are on a mission to help our pups live their best lives, and we need passionate individuals who are just as dog-crazy and committed to keeping them active and healthy as we are. At Barker & Pooch, you're not just getting a job; you're joining a team that leaves paw prints on the souls of our canine friends.

Job Description:

As our Dog Care Handler aka Recovery Team, you will be part of our diverse team, united by a common goal: to extend the active, joy-packed lives of our canine pals. The post-exercise care team is the first stop of the dog's recovery progress. You will learn not only how to shower and blow dry dogs but also our recovery massage technique and being the calming factor of the dogs.

Post-Exercise Care - The Pampering Pro:

• Help dogs wind down with a nice rubdown or gentle stretch after their workout.
• Give each dog a refreshing post-exercise massage shower and blowdry to ensure they have the best recovery experience.
• Walk and manage dogs of all sizes with kindness and patience.
• Keep the recovery area squeaky clean for our next furry customer to enjoy.

The Spirit of Barker & Pooch - What We Need from You:

• High energy and enthusiasm for working with dogs.
• Eagerness to learn about canine fitness.
• Ability to handle unexpected situations calmly.
• Attention to detail and commitment to excellent service.
• A proactive and learning-oriented mindset.
• Experience with dogs (highly desirable but not essential).
• Strong team collaboration skills.
• Deep interest in the well-being of our canine clients.
• A big heart for dogs and their health.

Requirements

• Full-time and part-time positions are available.
• Part-timers must work at least 3 shifts per week, including weekdays and weekends.
• Open to interns, volunteers, and school community service participants.
• Note: No employment visas are available.

Join us and make a real impact on the physical and emotional well-being of dogs. Apply now and help us lead the pack in canine fitness!

Job Types: Full-time, Part-time, Internship, Fresh graduate, Student job

Salary: $11.00 per hour

Work Location: In person

Job Desciption

We are seeking a reliable and caring individual to join our team as a Student Care Childminder. Childminder will be responsible for providing a safe, nurturing, and stimulating environment for Children and Young Persons under their care. The ideal candidate will have a passion for working with children, excellent communication skills, and the ability to create engaging activities that promote learning and development.

1.⁠ ⁠Perform essential care and ensure well-being of Children and Young Persons (including cleaning infants and toddlers after defecating, changing diapers, preparing powdered formula, feeding infants and toddlers, accompanying toddlers to the toilet, etc.);

2.⁠ ⁠Ensure the safety of the Children and Young Persons within the premises;

3.⁠ ⁠Engage Children and Young Persons in activities or play;

4.⁠ ⁠Maintain cleanliness and tidiness of the premises (including sanitising the toys, books, etc. at the beginning and end of each day, and whenever necessary);

5.⁠ ⁠Accompany Children and Young Persons to/at hospitals or Voluntary Children’s Homes (VCHs) for placement and handle all administrative paperwork as required; and

6.⁠ ⁠Any other duties assigned by MSF.

7. Default reporting will be at MSF Building.

Requirements:

• One (1) year of experience in caring for children aged between 0-12 years old

• Minimum O Level or Diploma holders or Higher Nitec in Early Childhood

• Certification in CPR and First Aid (preferred but not required)

• Ability to pass a background check

• Excellent communication and interpersonal skills

• Patience, empathy, and a genuine love for children

• Ability to multitask and prioritize tasks effectively

• Willingness to undergo additional training and professional development as required

Working Hours:

Afternoon Shift

1pm - 10pm on weekdays (excluding public holidays)

Salary:

$1800 to $2200 for 8h full time work.

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work in Retail hours 12.30pm – 9pm/6 days

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.

Job Scope:

Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally Handle facility bookings, programme registrations and over-the-counter payment collections Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines Maintain secure custody of found property Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information Perform daily settlements and financial reconciliations for revenue submissions Identify improvements and propose recommendations to address operational challenges and enhance customer experience Ad-hoc duties and projects as assigned or needed

Job Requirement:

1. Good computer literacy

2. Has experience in customer service

3. Able to commit to 20 – 28 hours per week (Tier 1 or Tier 2)

4. Available to work on the following days and times (or combination of the stated days or times)

Monday to Friday

i. Must be able to work for shifts that fall between 0900hrs – 2230hrs

Saturday & Sunday

i. Must be able to work for shifts that fall between 0630hrs – 2230hrs

5. Able to start immediately

Location:

National Stadium

Salary:

$11 per hour

Duties:

• Evaluate patients' progress and prepare reports that detail progress
• Test and evaluate patients' physical and mental abilities and analyse medical data to determine realistic rehabilitation goals for patients.
• Select activities that will help individuals learn work and life-management skills within limits of their mental and physical capabilities.
• Recommend changes in patients' work or living environments, consistent with their needs and capabilities.

Requirements:

• Diploma / Degree in Occupational therapy
• Competent in carrying out functional assessments and trainings
• Able to conduct worksite assessments and job coaching

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung
CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Infant Care Teacher

• Salary Range :$1800- $3300
• Working Days: TBD during interview
• Working Location: Toa Payoh / Sengkang / Pasir Ris / Lentor / SpringLeaf

Job Duties:

• Support the learning and development of infants and toddlers through interactive and stimulating experiences.
• Create a special bond with these little ones as you partner their families and witness their development.
• Partner with parents to foster the holistic development of infants and toddlers

Job Requirements:

• ACEY/HCIC
• Must be EY1 or EY2
• Preferably with 1-2 years of relevant work experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Looking for permanent part time student care teacher.

Requirements:

- Able to start from mid April 2024, and min commitment at least 1 year

- Min. GCE "O" Level and above

- Only Singaporeans/PRs

- Able to guide and coach primary school subjects (EL, CL, Math, Sci)

- Has good communication skills

- Passionate, committed, friendly, engaging, and able to connect well with primary school children

Job Scope:

- Fetch students from school to centre

- Guide and supervise primary students with their school homework, and spelling

- Assign and mark student's supplementary work

- Bring students for outdoor play

- Maintain orderliness and safety of the students at the centre

- Carry out adhoc duties assigned by centre manager

Working hours:

Monday to Friday, 1.30pm-7.00pm

Working hours may differ during school holiday.

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

JOB DESCRIPTION & REQUIREMENTS

We are looking for candidates who are:

• Clear, compelling interpersonal and communication skills.
• Nurturing possesses a natural affinity with children.
• A strong desire to inspire and groom the generation of tomorrow.

JOB RESPONSIBILITIES

• Care and supervise a class of students in an after-school care setting.
• Guide primary school students (P1 - 6) in their schoolwork.
• Conduct and deliver holistic curriculum for students (eg, craft work, values, and leadership lessons)
• Provide guidance to junior student care coach in class management.

Responsibilities:

• Plan and Conduct English, Math, Science and Mother Tongue lessons in accordance with MOE syllabus
• Supervise and guide primary school children with their school work
• Daily routine care of students and their well-being
• Assist in administrative duties
• Plan and deliver holistic activities for students

Requirements:

• Minimum qualification 'O' levels and above
• Preferable to have had one year working experience in a student care environment or tutoring experience
• Candidates with no experience are welcome to apply as assistant teachers
• Have passion to teach and maintain good rapport with children

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

As a Community Care Associate, you contribute directly to our seniors' everyday happiness and quality of life. You are an integral part of a motivated care team that ensures our seniors leave our centres happy and look forward to returning everyday. You do this through our person-centred care model that encourages our seniors' independence and stimulates their cognitive and physical functions, whilst also looking after their care needs. You will continue to grow in your role with support and training from our dedicated team of professionals.

You will assist in the day-to-day operations of the centre by carrying out the following duties:

Clinical Skills

• Assist in serving & witness pre-packed medication / apply to prescribe a topical medication
• Assist in client health monitoring & assessment
• Assist in the implementation of an Initiate Care Plan (ICP)
• Monitor & provide feedback on ICP activities
• Provide Dysphagia care & Eatsafe protocol
• Support client on distressed

Functional Skills

• Assist in Modified Barthel Index (MBI) assessment
• Plan & conduct activities
• Conduct structured and interactive activities
• Perform Basic Activities of Daily Living (ADL)
• Assist with Passive Range of motion exercises (PROM)
• Assist with and implement individual therapy

Operational Skills

• Perform escort duties & build rapport with residents and their family members
• Response to service challenges
• Manage workplace challenges with resilience (relationship & emotional support)

• Nitec / Diploma / Certificate in Healthcare or equivalent course
• Some experience in social service or the healthcare industry would be an advantage
• Facilitation skills and healthcare knowledge would be an advantage

• Ability to listen and express clearly in English
• Proficient in Google Suite Applications, Whatsapp, Youtube, Zoom
• Able to work independently and meet deadlines
• Having a caring, empathetic and patient personality to form positive relationships with seniors and caregivers
• Excellent service mindset to serve the senior community
• Pleasant, proactive and highly accountable for the work assigned

• Assist with centre open houses and other company events
• Any additional duties assigned by your supervisor to support the centre

• Employee will require to work on 5 work week (Operating Hours are from 7 am to 7 pm)
• Expected shift hours from 7 am to 4.30 pm, 7.30 am to 5 pm, 8 am to 5.30 pm, 8.30 am to 6 pm, 9 am to 6.30 pm and 9.30 am to 7 pm (42.5 working hours per week)

We are looking for Funeral Service Crew, with a Class 3 driving license. Join us in making a difference to the families during their moments of grief that matter to us.

Job Highlights

• Career Development Opportunities
• Open, friendly working environment
• Attractive salary that commensurate with work experience and skill
• Official working hours from 9.00am to 5.00pm
• 6 days work week
• 14 days Annual Leave
• 13th month AWS

Responsibilities:

1. Collection and transportation of the deceased
2. Preparation of coffin and encoffining
3. Obtain burial permits, necessary permits for repatriation and registration of deaths
4. Act as pallbearers
5. Provide assistance to family members during rites, rituals and funeral processions
6. Assist family with ash collection
7. Transport backdrop and other logistics required for the set up of wakes
8. Upholding service standard and professional image for company
9. Other adhoc duties as assigned

Requirements:

1. Physically Fit, as the operation crew need to perform collection and transportation of the deceased
2. Bilingual, able to speak English and Mandarin (to liaise with Chinese-speaking clients and Chinese monks)
3. Able to work overtimes and Public Holidays (when needed). Overtime will be paid accordingly to MOM EA
4. Is a MUST hold a Class 3 driving license
5. Proactive and well organized
6. Experience in this industry is a bonus, but not required.

We regret to inform you that only shortlisted candidates will be notified.

Job Details:

• Duration: 12 months extendable/convertible
• Working Location: Somerset (walking distance from MRT)
• Working hours: 08.30am – 6.00pm (Monday to Friday)
• Salary Range: $3,200 - $4,500 per month + bonus

Job Responsibilities

• Represent company as a brand ambassador, offering electricity plans and assist customers in services required
• Understand their role in engaging with key stakeholders
• Achieve monthly performance goals
• Handle administrative tasks
• Keep up to date with market and industry trends
• Ability to identify opportunities and challenges
• Support new developments and initiatives
• Developing of customer service quality benchmark
• Answer enquiries from all mediums, including but not limited to walk-ins, phone calls, emails and social media leads

Job Requirements

• Strong interpersonal skills and comfort with engaging new people on a daily basis.
• Excellent verbal and written communication skills, including the ability to deliver presentations.
• Proactive worker with strong time management and prioritisation skills to manage deadlines.
• Independent but a team player as well.
• Experience in B2C sales and cold calling/customer relationship skills.
• Experience in MS Office, CRM and other customer service management software or solutions are a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

As a Care Associate, you will assist to deliver care duties to our seniors at Senior Day Care Centre (SCC).

You will be part of an integrated care team that delivers a person-centred care model for our seniors, including persons with dementia. Ideally, this person should also be promoting seniors' independence and maintaining their cognitive and physical functions. This person will facilitate small-group activities in SCC to enable seniors to gain dignity and fulfilment.

You will assist in the day-to-day operations of the centre by carrying out the following duties:

• Support basic activities for daily living (ADLs), including assistance with personal hygiene, mobility and transfers, toileting, diaper changing, feeding
• Monitor clients' medical and health conditions
• Facilitate small group activities and exercises catered to seniors' interests and hobbies, including persons with dementia
• Perform general housekeeping to maintain the cleanliness and hygiene of the centres
• Escort seniors to and from centres and transportation vehicles

Additional Responsibilities:

• Assist with centre open houses and other company events

Required Qualifications & Skills:

• Certificate/ Training in Healthcare or equivalent
• Ability to listen and express clearly in English
• Proficiency in Google Suite and digital tools (WhatsApp, Youtube, Zoom)
• Ability to work independently and in a team
• Have a caring, empathetic and patient personality to form positive relationship with seniors and caregivers
• Proactive and observant in identifying and attending to the needs of seniors

Additional Skills:

• Some experience in social service or healthcare industry would be an advantage
• Facilitation skills and knowledge would be an advantage

Other Requirements:

• Minimum GCE N' or O' Level
• PSLE education certification would require an additional IELTS certification

There are multiple locations for this position

We are a student care center dedicated to providing a nurturing and enriching environment for children after school hours. Our programs are designed to support students academically, socially, and emotionally, helping them thrive beyond the classroom.

Job Description

1) Provide academic guidance, care and supervision to children in their homework, spelling and centre programmes in convenient locations ( current vacancies at Serangoon)

2) Meet educational goals and enrolment targets of the company.

Job Requirements

1) Minimum 3 GCE ‘O’ levels subject passes; English inclusive or Higher NITEC Certificate.

2) Diploma in Community and Social Service / Early Childhood / Education / Healthcare or WSQ Certificate in Student Care is an added advantage.

3) Keen passion to mentor, guide and supervise children in MOE Primary Schools as a long-term commitment goal in your career.

4) Capable of working proactively in a dynamic environment.

5) Familiarity with the local educational system and local culture is an added advantage.

6) Singaporeans only.