Total 10,197 customer experience manager job vacancies in Customer Service category in Singapore

The Opportunity

• Opportunity for a renowned MNC in the Alcohol industry
• Location: West (Transportation provided from your house/ preferred location)
• Mon - Fri: 830am - 5.45pm
• 6 months contract (renewable subjected to performance)
• Salary: Up to SGD 3000 (subjected to experience)
• Part Time option is available!

The Talent

• Diploma/ Degree in Business
• Organized and able to manage timelines
• Able to collaborate well with internal and external stakeholders

Job Description

• Next Manage end to end order processing/ management
• To ensure smooth operation in daily operation and timely arrangements of orders/returns with support to system administration flow as following:
• Data entries and support the team in festive to ensure a smooth flow in daily operations.
• Tracking of Proof of delivery (POD) and Credit notes

Next Steps

Prepare your updated resume, send to the following email:

[email protected]

*Only shortlisted candidates will be contacted*

Responsibilities:

· Troubleshoot issues and address customers' concerns promptly

· Provide product / service information when necessary

Requirements:

· Min ‘N’ ‘O’ Levels, Nitec, Diploma

· Good communication and interpersonal skills.

· Good team player, have an eye for details and ability to multi-task

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

· In charge of registration of patients

· Scheduling of appointments

· Assist patients with the self registration

· Attend to patients' enquiries and needs

· Handling of phone calls and ad-hoc admin duties

Requirements:

· At least GCE N/O/A Levels or Diploma in any field

· Able to commit for at least 3 - 6 months

· Passionate to work in the healthcare industry

· Able to commence work on short notice or immediately

· No experience needed, full training will be provided

Interested candidate please send a copy of resume to leonleong@recruitexpress.com.sg

Thank you.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

· In charge of registration of patients

· Scheduling of appointments

· Assist patients with the self registration

· Attend to patients' enquiries and needs

· Handling of phone calls and ad-hoc admin duties

Requirements:

· At least GCE N/O/A Levels or Diploma in any field

· Able to commit for at least 3 - 6 months

· Passionate to work in the healthcare industry

· Able to commence work on short notice or immediately

· No experience needed, full training will be provided

Interested candidate please send a copy of resume to recruithealth@recruitexpress.com.sg

Thank you.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our client is from global travel retail industry. They are looking for a Customer Experience Executive to assist their Service Excellence team for the next phrase of their business. They are located in East – easily accessible. The Customer Experience Executive is responsible for:

Duties

• Provide exceptional customer service through email and feedback portals, resolving issues promptly and professionally.
• Understand our products and services to offer personalized recommendations and solutions.
• Use active listening to meet customer needs and preferences, collaborating with colleagues to achieve satisfaction targets.
• Analyze customer feedback to enhance the customer experience and maintain service recovery protocols.
• Manage and support the customer journey across all touchpoints, including on-site, online, social media, and delivery.

Requirements

• Diploma or Degree in relevant business related discipline
• Proven track records in relevant role and responsibilities
• At least 2 years’ experience in similar role

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Working Location: Central / East / West / North
Salary: $2,390 per month
Able to commit immediately till end August 2024 (Extendable)
Office Hours

Responsibilities:

· Assist customers with their enquiries on schemes and services of the company

· NO SALES INVOLVED

· Training will be provided

Requirements:

· GCE ”O” Level and above

· Preferably with Customer Service experience in the service industry

· Proficient in English and a second language so as to converse effectively with different groups of customers

· Excellent team player who is task-orientated

· Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Location : Pasir Ris

Time need to onboard: Oct 2024

Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

As a Desktop Application Infra Engineer, you will be responsible for implementing, operating, and maintaining application infrastructure services to meet business needs and application requirements. You will work closely with cross-functional teams to ensure seamless integration, performance, and security of desktop environments across the organization.

• Working hours : Monday- Friday 8.30am- 6pm
• Working location : Pasir Panjang
• Salary Package : Up to SGD8500 (basic) + AWS
• Be part of nation-wide projects that directly benefit millions of citizens.

Key Responsibilities:

• Deploy, configure, and maintain desktop applications and related infrastructure.
• Monitor and manage desktop application performance and availability.
• Troubleshoot and resolve issues related to desktop applications and infrastructure.
• Implement and enforce security policies and best practices for desktop environments.
• Collaborate with IT, development, and security teams to ensure seamless integration and operation of desktop applications.
• Develop and maintain documentation for desktop application configurations, processes, and procedures.
• Work with stakeholders to translate business requirements into application infrastructure design and services, ensuring availability, capacity, resiliency, security, and continuity.
• Oversee daily delivery and support of application infrastructure services.

Qualifications:

• Diploma in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• 3+ years of proven experience as an Application Infra Engineer (Desktop) or in a similar role.
• Strong knowledge and hands-on experience with desktop operating systems (Windows, macOS) and desktop application management.
• Prior experience in Government Technology agency is a must
• Oversee daily delivery and support of application infrastructure services.
• Solid understanding of security principles and best practices for desktop environments.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Highly organized with a keen attention to detail and a proactive approach to desktop management.

Why Join Us:

• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement and professional development.
• Collaborative and inclusive work environment.

How to Apply:

Interested candidates may apply via email to [email protected] (indicating Job ID J46169 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Overall job objectives

• Responsible in supporting and assist the laboratory in the various areas of customer service and coordination with all related parties to meet customers expectation and needs

Core responsibilities

• Handle customer enquiries received via telephone and email, deliver customer satisfaction through excellent service quality.
• Communicate with laboratory staff on sample handling and test requirements. Assist in input customer and testing information into Test Report.
• Received test samples from customers and mark in samples on time to meet customer expected testing turn time.
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
• Perform any other responsibilities as assigned by Superior

You will be a good match if you are:

• Results and service-oriented individual who possess initiative and excellent communication and listening skills
• Proactive team player with ability to work independently in challenging projects and timelines
• Enthusiastic and resourceful with a "can-do" attitude
• Immediate availability will be added advantageous

• Co-ordinate with lab for sample sub-out to other labs for samples such as Lube Oil, Grease and water samples.
• Reporting: reporting of MFTP reports (Whenever needed), Fuel system check reports, Additional test reports as requested by customer, reporting of extended analysis report sent by Lab, reporting Lube Oil, Grease and Water reports.
• Additional reports like Fuel system check, Lube oil, Grease, Water, Compatibility or any other additional test reports to be prepared manually using the standard templates. Key-in the lab approved results and change or add in the commentary if needed based on the results.
• Handle Sample registration: Weigh in-coming samples, Open samples, arrange documents, take pictures and register samples in the database and store pictures in drive. Same as mentioned for Lube Oil, Grease and Water Samples registration.
• Print and file the reports after sent to customer
• Provide sales support on customer inquiry for sample collection.
• Arrange local sample collection and coordinate with logistics department on same.
• Update Monthly jobs file.
• Any other ad-hoc duties as assigned.

Job Requirements:

• “N” Levels with 1 year of relevant working experience.
• Relevant experience in Marine/ Marine Offshore / Marine Fuel related industry.
• 5 day with Alt Saturday.

Interested applicants, please email us your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan/ R1108310

• Perform accurate and prompt entry of orders in the system.
• Ensure timely and accurate processing of orders received through the order hotline and faxes.
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery.
• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order.
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to.
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Ensure timely feedback of all problems and issues from customers and principals.
• Train new customer service agents and provide support / buddy system to new employees.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
• Ensure strict adherence and compliance to ISO procedures.

Job Requirements:

• Diploma with 1-2 year of experience.
• Call centre experience preferred OR
• Experience in customer service/customer support role advantageous.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan/ R1108310

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaints at 1st level. Advise and guide customers with solutions. If the problem cannot be resolved over the phone or email, schedule a technician and fix a service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement focusing on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with warranty-related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase requests and tracking of spare parts purchases.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum ITE/Diploma in the Business field
• At least 1 year of experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge of customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Good communication and problem-solving skills, with good organization ability
• Must be able to multitask in a fast-moving environment.

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Responsibilities:

• Assist with customer inquiries
• Support customers through the loan application process
• Generate and manage loan contracts
• Explain loan details and complete contract signings

Required Skills:

• Able to communicate fluently in English and Mandarin
• Proficient in Microsoft Excel and Word
• Minimum O Level with 4 credits or higher
• Meticulous in data entry

Desired Attributes:

• Target-oriented
• Cheerful and helpful demeanor
• Patient and a good listener
• Hardworking
• Capable of working independently and as part of a team

Duties and Responsibilities:

· Ensuring the day-to-day order management activities are executed flawlessly and timely.

· Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery management.

· Responding to customer queries in a timely and accurate way, via phone, email or chat

· Build sustainable relationships of trust through open and interactive communication

· Order management inclusive the following :

·Processing of orders, consignment fill up, billing and returns

·Product recall handling – collection & replacement

· Generate backorder report

· Generate sales order report

· Consignment Inventory Management

· Project Management

· Participates Customer’s supply chain related meeting / review

· Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.

· Responds to and resolves complex customer complaints. ·

· Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements

· Ensure Customer Service activities are aligned with the total Supply Chain strategies

· Participate actively in alignment and adherent to business objectives, policies and procedures · Undertake any other duties or responsibilities deemed necessary for the advancement

Qualification: · Degree Holder preferably in Business Management, Economics, International Studies, with minimum 3 year of Customer Service/ Supply Chain/ Order Fulfilment experience

· Experience in Healthcare sector is a plus

· SAP System knowledge, especially in “Order To Cash” process

· Basic Understanding of Return & Rejection Process

· Strong in Analytical Skill, Problem Solving and PC Literate

· Understanding of basic business finance

· Strong leadership and decision making skills

· Demonstrated ability to handle multiple tasks

· Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required.

· Ability to adapt to an ever- changing supply chain environment and organization development driven.

· Willing to work on Public Holiday / Extra Working Hours. Off-in-lieu/ Time-off will be compensated

· Strong application and knowledge of MS Excel, Words and PowerPoint

Role: Customer Representative (Branch)

Duration: 12 months contract, renewable based on client / performance

Location: Multiple Locations , Singapore

Customer

• Able to handle over-the-counter transactions in an efficient and accurate manner.
• Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services
• Educate and migrate customers to use digital platform
• Manage customer wait time and service level.
• Manage customer negative impact and complaints

Operations& Financial

• Perform all banking activities in accordance with the Bank’s regulatory requirement
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed

Requirements

• Highly adaptable, ability to deal with ambiguity.
• Experience in delivering excellent customer journeys and digital features (e.g. Branch Connect)
• Adapt at use of data to drive productivity and performance

Our client is a local company, one of the leaders in the IT industry. They are looking for Service Technicians to assist their team for the next phase of their business. They are located in the East and Central – easily accessible.

Responsibilities:

• Troubleshoot and fix Apple devices
• Address customer inquiries, requests, and feedback promptly to ensure high customer satisfaction
• Maintain seamless operational processes
• Manage the ordering and returning of parts efficiently
• Adhere to workplace safety and security protocols
• Communicate with the supervisor regarding customer feedback
• Perform additional tasks and special assignments as required

Requirements:

• Minimum ‘O’ Levels or equivalent
• Preferably with Class 3 driving license

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

• Ensure seamless and smooth check in/out of guests/members.
• Collect payment.
• Compile and tally cash collected against revenue collection report at the end of the day.
• Handle telephone/walk-in enquiries regarding bookings and reservations for rooms.
• Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay.
• Generate daily check-in lists for security & housekeeping info.
• Ensure adequate supply of stationeries for smooth daily operations.
• Submit monthly photocopier meter record.
• Raise billing requests as and when required.
• Record, compile and follow-up on lost and found item.

Job Requirements:

• ‘N’ level & above with 1-2 years of relevant experience.

Interested applicants, please email us your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan/ R1108310

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Position Summary

• Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
• Drives result by developing and executing short term action plans and long-term strategies.
• Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.

Roles & Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximises sales potential by spending 80% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
• Owns Best at Bras with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
• Analyses customer experience reports and insights and mobilizes the team accordingly
• Promote ownership and accountability for category management
• Understands and adheres to and reinforces company and brand standards
• Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.

Working location: UE Bizhub West

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

· Respond promptly to customer inquiries through phone, email, chat, and social media

· Address customer concerns and provide accurate information about products and services

· Building and keeping a good rapport with customers and fully comprehending their needs

· Ensuring that client information is updated and reviewed, including contact information, birthdays, and Social Security numbers

· Maintaining knowledge of current services to provide clients with accurate information

· Setting up appointments or contacting clients after their initial encounter with a salesperson and helping the sales team to boost output

· Finding new clients through participating in networking events and trade exhibits

· Prepare reports on customer service activities, trends, and performance metrics

· Participate in team meetings, training sessions, and performance reviews

JOB REQUIREMENTS

· Minimum Diploma and above

· Ability to handle high-volume customer interactions and remain calm under pressure

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R22109519

EA License Number: 22C1278