Total 19,565 customer service manager job vacancies in Customer Service category in Singapore

Job Description:

• Clinic Assistant / Patient Service Associate - Surgical Specialist Clinic

We are looking for a team player with a passion in healthcare to provide a quality patient experience with our team.

Responsibilities:

• Provide excellent front-line customer service to our patients and meticulous administrative support in our surgical specialist clinics.
• Provide assistance to doctors and patients in the clinic and consultation rooms (e.g. chaperone during consultation, organize and provide instructions to patients for investigations or procedures).
• Responsible for registration, payment collection, appointment scheduling, financial counselling on procedures and services, trigger/process insurance claims, as well as other administrative duties.

Requirements:

• A customer-oriented team player with good interpersonal skills and a strong passion to serve in healthcare.
• Polytechnic Diploma, GCE 'A' / 'O' or Higher.
• Possess good computer skills, good customer service skills and good telephone etiquette.
• Ability to work in a fast paced environment.
• Relevant work experience in healthcare, hospitality or service industries will be advantageous.
• Only shortlisted candidates will be notified.

RESPONSIBILITIES AND DUTIES
As a Service Crew, you will work with your Team Members to deliver a high-quality service experience that exceeds customer expectations:

· Welcoming guests according to company standards in a timely, friendly and efficient manner

· Ensure cleanliness and hygiene of the room and keeping the environment tidy at all times

· Able to perform duties like taking food and drink orders, cashiering and any other ad hoc duties from time to time.

· Maintain cleanliness and housekeeping of work areas

· Ensure that guests received attention at all times

· Building and maintaining good rapport with the guest

· Manage and deliver/serve drinks/food

· Perform general basic service

· Establish rapport with guests to build loyal and satisfied customers

QUALIFICATIONS AND SKILLS

· Able to communicate in English/Mandarin

· Minimum O-level education

· Outgoing, presentable and service-oriented

· Cheerful, independent and self-motivated

· Able to work shifts, weekends and public holiday

1. Lead a service team and responsible for planning of maintenance regime,

2. Possess general knowledge of electrical and mechanical (M&E) installations in Commercial Buildings,

3. Be the interface with clients and attend all meetings with building owner & tenants,

4. Provide technical advice and resolutions on general issues of M&E installation in Buildings,

5. Provide technical advice and assistance on all maintenance functions for Electrical equipment,

6. Prepare quotation for adhoc tenancy activities,

7. Possess customer-service mind-set,

* Assist the outlet manager in the daily operations

* Prepare bread & beverages to serve customers

* Learn and manage the outlet operations

* Full-time and Part-time positions available

* Staff will good potentials will be trained to be outlet managers in the future expansions

- English and Chinese Speaking

- Minimum education : N Level and above

- Able to work as a team

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure ward’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors/nurses and prepare documents throughout patients’ stay.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Saturday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 11am to 8pm.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Job Responsibilities:

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Working Location:

55 Ubi Road 1 Singapore 408699

Working hours:

Mondays to Fridays: 0800hrs to 1900hrs

Saturdays(Alternate): 0800hrs to 1300hrs

Responsibilities:

• To ensure overall customer satisfaction with Zeekr aftersales service.
• To execute the core processes for Zeekr service activities.
• To oversee and supervise the work of the team's technicians and ensure that they work in an efficient and professional manner.
• To liaise with other departments in ensuring that customers' needs are met; on-time delivery, customer treatment, quality of repair, reasonable cost, etc.
• To provide initiative to ensure smooth and efficient operations.
• Other duties as and when assigned.

Job Requirements:

• At least diploma, 'A' Levels, NTC 2/3 or equivalent.
• At least 2 years experience in the automotive service industry as a service advisor or related experience.
• Good communication and interpersonal skills.
• Possess valid Class 3 driving license is compulsory.

Customer Service Officer (Call Centre)

Location: Central

4 weekdays + 1 weekend

Office Hours

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Interested applicants may apply, alternatively you may send in your CV to bexlyn.chiu[at]revup-proservices.com

Bexlyn Chiu

R1985241

EA 24C2366

Job description

The Customer Service Advisor handles the daily operations handling customers and addressing any concerns they may have.

- Answer customer enquiries / queries effectively, professionally, and timely

- Handle the day to day operations of the facility

- Meet sales & payment collection targets

- Prepare license agreement to customers

- Prepare monthly reports to management

- Perform all other roles as instructed by our Operations Manager.

- Work location: Woodlands

We are looking for a team player who is:

- Able to work independently.

- Pro-active, meticulous and able to multi-task

- Good at interpersonal, written and communication skills

- Both independent and customer service oriented

- Proficient in Microsoft Office

- Fluent in English. Additional language skills are an added advantage

- Experience is preferred; those with 2 years of experience in a similar role would be considered for a Senior role.

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Responsibilities:

1. Customer Support (Online & Walk-in):Handle customer inquiries through various channels (phone, email, live chat, and in-person).
   Provide accurate information about products, services, and company policies.
   Assist customers with product issues, general questions, and troubleshooting.
   
2. Returns and Refunds:Process customer returns and refunds efficiently, ensuring all necessary documentation is complete.
   Coordinate with the warehouse and logistics team to ensure smooth product return processes.
   Track returned items, check their condition, and update inventory records accordingly.
   
3. Supplier Claims:Maintain records of defective or damaged products returned by customers.
   Coordinate with suppliers to submit and follow up on claims for damaged or faulty goods.
   Ensure timely reimbursement or replacement of products from suppliers.
   
4. Record Keeping & Documentation:Keep accurate and detailed records of customer interactions, returns, and refunds.
   Maintain organized files for customer service-related documents (return slips, refund records, etc.).
   Update and manage customer records and order statuses in the company’s CRM system.
   
5. Problem Solving:Handle complaints in a calm and professional manner, providing suitable solutions.
   Investigate and resolve customer service issues by liaising with internal teams and suppliers.
   Proactively escalate unresolved issues or repetitive problems to the relevant departments.
   
6. Reporting:Generate reports on customer inquiries, complaints, and resolution times.
   Provide feedback on recurring issues to help improve customer service processes.
   
7. Team Collaboration:Work closely with the sales, operations, and warehouse teams to ensure seamless service.
   Participate in team meetings to discuss common customer issues and service improvement strategies.
   

Requirements:

• Proven experience in customer service, preferably in e-commerce or retail.
• Strong communication and interpersonal skills.
• Ability to manage time effectively and prioritize tasks.
• Detail-oriented with strong organizational skills.
• Proficiency in customer relationship management (CRM) software is an advantage.
• Knowledge of product returns and claims processes is a plus.
• Ability to work both independently and as part of a team.

Job Description
• Handle incoming/outgoing calls from/to customers & drivers
• Logging orders/service requests into the system
• General admin duties
• Manage customer's feedback and complaints.
• Assist with Ad-hoc duties when assigned by Team Leader/Manager

Job Requirements
• Min 1 year working experience relevant and Proficiency in PC literate;
• Min GCE O / DIPOLMA, A level are welcome;
• Require to liaise and handle mandarin speaking customers and staffs;
• Fast learner, pro-active and well organized personality;
• Good team player and work independently with minimum supervisor.

Two Rotation shift:
• 5 days’ work weeks from Monday to Sunday
• 2 days off based weekly roster (1 day on week day and 1 day on weekend)
• AM 8.00am - 5.00pm (Monday to Sunday)
• PM 11.30 am – 8.30 pm (Monday to Saturday) Sunday: 11.30 am to 7.30 pm
• Break times – 1 hour (lunch and tea all inclusive)

• Min 1 year working experience relevant and PC literate is a must

• ITE/Secondary or Poly

• A must to communicate and handle MANDARIN speaking customers and internal staff

• NO AGENT PLEASE

• Please submit full personal details information and working experiences

• All Applications submitted shall remain as private and confidential

Key Responsibilities:

Customer Interaction:

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Resolve customer complaints, concerns, and issues efficiently, ensuring timely and satisfactory outcomes.
• Assist customers with order placement, tracking, cancellations, returns, and exchanges, ensuring a smooth and seamless shopping experience.

Product Knowledge:

• Develop and maintain a deep understanding of the company’s products, services, and ongoing promotions.
• Provide accurate product information and personalized recommendations based on customer needs and preferences.

Customer Experience Improvement:

• Gather and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the e-commerce and marketing teams to enhance the online shopping experience and drive customer satisfaction.
• Help refine and implement customer service policies and procedures to optimize service quality and consistency.

Administrative Tasks:

• Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
• Support the creation and updating of FAQs, help guides, and self-service resources to empower customers with essential information.

Delivery Route Planning:

• Work with drivers to plan and optimize delivery routes for timely and efficient deliveries.
• Monitor delivery progress, communicate any delays to customers, and coordinate with drivers to quickly resolve logistical challenges.
• Continuously review delivery processes to minimize delays and improve overall customer satisfaction.

Requirements:

Educational Background:

• Minimum of a High School Diploma or equivalent.

Experience:

• 1-2 years of customer service experience, preferably in an e-commerce or retail environment.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Proficiency with customer service software, e-commerce platforms, and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.

Personal Attributes:

• Empathy, patience, and a positive attitude when engaging with customers.
• A proactive approach and a genuine desire to help and support customers.
• A collaborative team player with a cooperative mindset.
  

• Salary Range: $2500-2700
• Working Hour :5 days 9.30am to 6-30pm or 1pm- 10pm
• Location : East Coast Road , I12 Katong

Job Responsibilities:

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

At Mavis Tuition Centre, we are committed to providing top-quality educational services to help students excel academically. Our experienced educators deliver personalized and innovative teaching methods tailored to each student's needs. We offer a comprehensive range of subjects, ensuring a well-rounded and thorough education. Our goal is to create a supportive learning environment that nurtures curiosity, encourages critical thinking, and drives success. Join us at Mavis Tuition Centre, where our exceptional services turn the journey of learning into an exciting and rewarding experience.

Job Highlights

• 5-day work week
• Leave benefits
• Medical benefits and insurance
• Variable bonuses
• Performance incentives

Responsibilities

• Engage customers in a friendly and approachable manner
• Assist customers with their queries and concerns with a service-oriented attitude
• Actively promote the organisation’s programmes to prospective clients in a professional manner
• Perform administrative duties pertaining to student and course registration matters

Requirements

• Minimum ‘N’ Level
• Able to commit to both weekends
• Travelling required
• Strong interpersonal and communication skills
• Positive work attitude, team player with strong service mindset
• Work in a fast paced environment, able to multitask

Why choose us?

· Supportive Peers

· Recognition & Rewards

· Room for Growth & Career Advancement Opportunities

· Comprehensive Training Program tailored to enhance skill set

Responsibilities:

· Responsible for ensuring customers’ enquiries are attended to via corporate email

· Analyse and develop action plans from customer’s feedback

· Managing feedback system and ensuring operation/service departments are updated with developments

· Managing VVIP data base, including support marketing department with customer retention schemes

· In charge of the company’s customer hotline

· Tabulate scores to facilitate data analysis on complaints, complements and E-Platform

· Execute and document all interactions with customers, including correspondences

· Documenting and collating past cases for training purpose.

· Liaising and follow up with the operation department on all customer feedback cases

· Conduct internal customer service audit

Requirements:

• Candidate must possess at least a Diploma in a related discipline
• At least three years of working experience in a customer-service related role
• Attentive to details, organized and with excellent numerical skills
• Independent and able to work in a fast paced environment with effective time management ability
• Effectively bilingual in English and Mandarin to communicate with Chinese speaking customer-base

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/she can promote the company and our programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct and assist in sales activities and events to help the team with lead generation and conversions
• Assist Centre Team and Manager to ensure healthy centre growth at all times through providing excellent customer service and mitigate student turnover.
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads
• Assist Centre Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 1 - 2 years' experience specializing in customer service field
• Must be available to work retail hours and on both weekends
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Able to work in a fast-paced environment
• Flexible and able to adapt to any work situation
• Excellent problem-solving skills
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

• Position: Social Service Personal Care Officer
• Location: Sembawang | Bukit Gombak | Buangkok
• Working hours: 4 or 5 day work week depending on roster, Monday to Sunday, 3 different day shift: 7.30am to 7.30pm, 7.00am to 7.00pm, 8.00am to 5.00pm, 4 different night shift: 7.30pm to 7.30am, 7.00pm to 7.00am, 10.00am to 7.00pm, 8.00pm to 8.00am
• Salary (commensurate with experience): Up to $3600 + Variable Bonus
• Duration: Permanent
• Industry: Social Service

Main Responsibilities:

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the various equipment
• Ensure the cleanliness of the premises
• Comply with the Standard Operating Procedure

Requirements:

• Minimum Degree/Diploma/A level
• Have relevant experience working with elderly or in social service sector
• Willing to work rotating shifts including night shift, weekends and public holidays

Email me at [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Responsibilities:

• Provide customer service to customer for related issues
• Conduct targeted conversations with customers to identify customer needs
• Implement appropriate solutions to address customer queries based on sales or customer management knowledge
• Monitor lapses in delivery of logistics services to customers
• Perform identification and documentation of business requirements
• Understand business process improvements through workflow analysis methods to support system development throughout project life cycle
• Understand customer information and needs to improve customer relationships
• Understand customer logistics service needs by building communicative and open relationships
• Understand risks associated with different approaches of process changes

Requirements:

• Minimum Diploma in any discipline and above
• Responsible, positive attitude, be able to work independently and as a team player
• Proficiency in Microsoft Excel, Outlook and Word etc.
• At least 2 year of experience in customer service or freight forwarding industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.

Working Hours: 5 days office hours

Salary: Up to $6K Max + AWS + VB

Job Scope:

The Assistant Manager, Hospitality role is to assist Head, Hospitality to complete all Hospitality-related operations in the Nursing Home, ensuring our establishment works smoothly and to assist in conducting training on Hospitality-related curriculum.

This role is responsible for building relationships with residents and their family members, identifying their needs and a seamless service delivery.

There will be an agreed Key Performance Indicators set for maintaining the service excellence of the nursing home.

Job Scope:

• Ensure that all Hospitality policies are implemented
• Build meaningful and professional relationships with residents and family members
• Ensure that all Household are equipped with clean linens
• Ensure that all Household are equipped with kitchen items
• Ensure that family members are updated on the residents well- being in terms of activities, outdoors events etc.
• Support the operation team in maintaining key relationships, by promoting relevant services to new/ existing residents
• Handle complaints when necessary
• Conduct essential hospitality training for Care Staffs
• Supervise and evaluate Care Staff service delivery
• Ensure all records are kept properly and consistently
• Prepare reports for Head, Hospitality review

Job Requirements:

• Min. Diploma/ Degree in hospitality or any relevant field
• Min. 2-3 years relevant experience in hospitality/ customer service field

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time role for a Customer Service Executive at Cogent Automotive Logistics. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.

1. Ensure fulfillment of customers’ order
2. Ensure deficiencies such as customers’ complaints are resolved on time and proper corrective and preventive actions are taken
3. Identify problems and deficiencies in the services/products provided by the company
4. Prepare invoice timely and accurately based on company policies
5. Prepare import/export documents
6. Raise reports on non-conforming services/events and recommend appropriate disposition actions for management approval before activating such actions
7. Identify safety hazards in operational areas and proactively eliminate any risks
8. Ensure staff work safely in a safe workplace
9. Integrate safety into daily work activities
10. Adhere to statutory / company’s safety and health policies, procedures and regulations
11. Any other duties and responsibilities assigned from time to time

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of automotive logistics operations, and customs clearance procedures in Singapore.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
5. Experience with TradeNet is a plus.
6. Required to work alternate Saturday half-days

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.

Job Responsibilities:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements:

• ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
• Good interpersonal and communication skills.
• Comfortable conversing with customers from all walks of life.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Work well independently as well as in a team.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

Industry: Retail/Distribution

Location: Japan (Tokyo office)

Position: Customer Service & Admin Executive (Work in Japan) (Job ID: 19115)

Working hour: Monday - Friday, 9:00 - 18:00

Our client, a UK headquartered chauffeuring platform and car leasing business, is looking for a Customer Service & Admin Executive to join their pioneer team in Japan. This role will effectively support all admin and accounts associated activity as directed by the Finance Business Partner, APAC.

This role is responsible for ensuring daily reservations are well taken care, clients and suppliers are notified and updated of changes. Assist with client account management whenever required, and address to clients’ queries over the phone/emails with changes, new bookings, and any further assistance. This role also involves providing comprehensive administrative support to ensure the smooth operation of the office. The ideal candidate should possess excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Job Description:

Key Responsibilities:

・Responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning and execution.
・Engage in active listening with callers, confirming or clarifying information and diffusing clients if needed.
・Implement solutions to execute client events, responsible for all aspects of ongoing event priorities.
・Ensure SLA’s are met in line with company expectations
・Ensure that all processes are being adhered in order to deliver the highest possible quality standards.
・Dealing with all feedbacks and reporting findings to reporting Manager.

Administrative
・Provide full administrative support to reporting Manager
・Assist and support in basic financial tasks, such as processing expense reports, issuing invoices in a timely manner
・Input accurate pricing using in-house system and relevant databases
・Checking pro forma invoices and exporting
・Dealing with invoice queries and review supplier anomalous invoices
・Assist in onboarding new employees by preparing workspaces and necessary
・Perform ad hoc duties as assigned

Job Requirements:

・Prior experience in travel industry will be a value-add but not the primary criteria for selection of candidates
・3+ years of experience in customer services or a related field
・Good project management skill and handle multi-tasks independently to meet tight deadlines
・Good computer knowledge (Word, Excel, PowerPoint and Word Processing)
・Proficiency in both Japanese and English to liaise with Japanese speaking clients in Japan

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069