Total 19,483 customer service manager job vacancies in Customer Service category in Singapore

• Responsible for responding to public inquiries to ensure exceptional customer satisfaction. Crucial for maintaining a positive customer experience, upholding service delivery standards.
• Case Management:
• Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
• End to end case management by collaborating with other units to ensure efficient, timely resolution and closure of public inquiries.
• Meeting service level requirements for customer interactions and adhering to writing guidelines and standards.

Requirements:

• Only Singaporeans may apply
• Good writing skills. Proficient in English language (written and spoken).
• Possess customer service experience
• Proficient in basic digital literacy skills in using MS Words, MS Excel, PDF, Zoom etc.
• Prior knowledge in using Microsoft Dynamics 365 (Good to have, not mandatory requirement)

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Summary:

The Service Centre Manager is responsible for managing the post-sales service operations for end-user computing products and services. This role involves ensuring a superior customer experience, managing post-sales deliverables, and leading a team of service professionals to meet and exceed service quality standards.

Key Responsibilities:

Customer Experience Management:

• Ensure a high level of customer satisfaction by delivering prompt and effective post-sales services.
• Handle customer complaints and escalations promptly and professionally.
• Conduct regular customer feedback surveys and implement improvements based on feedback.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Post-Sales Service Management:
• Oversee the post-sales service operations including repairs, maintenance, and support for end-user computing products.
• Coordinate with other departments (e.g., sales, logistics, technical support) to ensure seamless service delivery.
• Monitor and manage service level agreements (SLAs) to ensure timely and quality service delivery.
• Maintain accurate records of service activities, customer interactions, and issue resolutions.

Team Leadership and Development:

• Lead, mentor, and develop a team of service professionals to achieve high performance and service excellence.
• Conduct regular training sessions for the team to keep them updated on the latest products, services, and customer service techniques.
• Set performance goals, conduct performance reviews, and provide constructive feedback to team members.

Operational Excellence:

• Optimize service processes to improve efficiency and reduce turnaround times.
• Implement best practices and continuous improvement initiatives to enhance service delivery.
• Ensure compliance with company policies, industry regulations, and safety standards.

Reporting and Analysis:

• Generate regular reports on service performance, customer satisfaction, and operational metrics.
• Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
• Present findings and recommendations to senior management for strategic decision-making.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in a service management role, preferably in the IT or end-user computing industry.
• Proven track record in managing post-sales service operations and customer experience initiatives.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset
• Strong organizational and multitasking abilities
• Ability to adapt to changing circumstances and manage multiple priorities
• High level of integrity and professionalism
• Strategic thinking and ability to drive process improvements

Job Responsibilities:

• Diagnose and repair pumps/motors and machines, including disassembly and reassembly to repair or replace worn or malfunctioning components and consumables.
• Address and resolve customer issues through close interaction, including explaining problem diagnoses and discussing repair options.
• Attend on-site requests and repairs, including on-board vessel services.
• Participate in ongoing training events sponsored by the company to stay up-to-date on the latest technology and repair options.
• Generate inspection and test reports, maintaining proper documentation of all maintenance and repair records.
• Lead in Energy Cylinders repair (training will be provided).

Job Description:

• Manages a variety of interventions, programs, and community development projects within the field of social work.
• Leads and guides multidisciplinary teams in the thorough evaluation of casework and group work, ensuring comprehensive and effective outcomes.
• Coordinates and oversees the implementation of strategic community development initiatives, diverse programs, and impactful research endeavors aimed at enhancing social welfare.
• Provides mentorship and steadfast support to fellow social workers, fostering their professional growth and ensuring the highest standards of practice.
• Actively collaborates with external agencies and ministries, forging partnerships and alliances to advance collective goals and initiatives in social services.

Job Requirement:

• Possession of a Degree or Master's in Social Work.
• Demonstrated prior supervisory skills, including experience in managing and guiding teams.
• Ability to effectively lead a team of at least four members, ensuring cohesion, productivity, and professional development within the team.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Responsible for responding to public inquiries to ensureexceptional customer satisfaction. Crucial for maintaining a positive customer experience, upholding service delivery standards.
• Case Management
• Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
• End to end case management by collaborating with other units to ensure efficient, timely resolution and closure of public inquiries.
• Meeting service level requirements for customer interactions and adhering to writing guidelines and standards.

Requirements

• Singaporean only
• 1 Year Contract

Information

• Monday to Thursday: 8.30 am to 6 pm, Friday: 8:30 am to 5:30 pm
• Duration: 1 Year Contract

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/7745

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an [email protected]) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

Job Responsibilities

1. Coordinating for following Hospitality Arrangements :

• Arrangements for hotel accommodation for Superintendents, guests and block arrangement for crew (Cruise ships)
• Arrangements for transport for Superintendents e.g. car rental, airport transfer & cabs
• Arrangements for courtesy to be sent to Guests and Superintendents
• Allocates and housekeeping for Superintendents’ Offices and VIP rooms, including the following :

i. Arrangements for PCs and fax machines to be set-up in Superintendents’ offices

ii. Arrangements for the conversion of telephone lines to IDD as and when requested

iii. Provision of stationery, overalls, safety shoes etc. for Superintendents

iv. Arrangements for laundry services

• Assist Superintendents with flight ticket bookings and validations, visa extensions

2. Carrying out the following Administrative Tasks with the Assistance of the CRA :

• Updates weekly and distributes Superintendents’ List to Senior Managers, SRMs, Sales, CR and Marketing personnel
• Updates customers/Superintendents’ profile in Sembsap1 system
• Update hotel corporate rates
• Oversees the management of canteen e.g. food service standard, cleanliness, housekeeping and price control
• Checks invoices and canteen bills
• Carries out costing for promotional items and VIP room dining
• Responsible for procurement and stock control of corporate gifts, souvenir and promotional items
• Recording of all bookings/orders for hotels, transport, etc

3. Coordinating the Arrangements of Customers’ Functions/Events e.g.

• ASMI Dinners
• Christmas and New Year Parties (Gifts, cards, lunches, decorations)
• Superintendents’ birthday arrangements (Cards)

4. Cultivate Relationships with customers

• Morning and afternoon rounds to Superintendent’ offices to monitor customer feedback
• Attendance at lunches dinners, Sundowners and other functions
• Manages hospitality programmes for in-house Superintendents e.g. :

i. Bookings of restaurants for Superintendent and PMs

ii. Arrangements for VIP lunches and dinners for the Shipyard. Organising of recreational activities

e.g. Sports and games for ship officers and crew

5. Ensure that customers’ complaints / feedback is channelled to relevant departments for action

6. Ensure the safety of personnel through compliance with Occupational Safety and Health and Environment Regulations

7. Ensure the Health, Safety and Environment operating procedures are followed and counsel employees about compliance as necessary

8. Participate in the preparation of Safe work, Environmental control and Emergency procedures

9. Ensure that all Health, Safety, Environmental & Quality (HSEQ) plans are followed

10. Any other associated tasks and responsibilities assigned from time to time

Job Requirements

• Able to develop good working contacts and good relationships with customers
• Willing to undertake other assignments when called upon
• Excellent interpersonal skills, handling and managing customers' complaints, ability to co-ordinate and organise levents and functions
• Minimum GCE 'N' Level with relevant working experience
• Minimum 3 years of customers relations experience

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Benoi Yard)

15 Benoi Road, Singapore 629888

(Islandwide transport provided)

Working hours

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Responsibilities:

• Assist in carrying out administrative work in the delivery of advisory services to patients and their families.
• This includes processing of information and statistics on assistance through an electronic system. Executive care advisory may be required to gather information from patients and their families and assist them with the financial assessments procedures.
• Conduct assessment / home visits when necessary.
• Liaise with relevant agencies / authority / patients family.
• Assure that all referrals are attended to by relevant personnel.
• Liaise with nurses on patient-related matters.
• Assure that all referrals are attended to by self or relevant personnel.
• Supervise the operational work carried out by customer care coordinator when handling subsidy cases.
• Act as a channel of communication between management and the customer care coordinator.
• Handle difficult customer and communicate escalated issues to the Manager.
• Keep update records of patients ( electronic or written data)
• Up-to-date the relevant information of government’s policy with regards to the elderly care Services and funding.
• Maintain confidentiality of customer database.

Requirements:

• Minimum O Level education
• Minimum 3 years of relevant working experience
• Expertise in Social Work and/or Customer Service would be an advantage
• Able to work on alternate Saturdays
• Working Location : Clementi/Changi

Video

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Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in IT/Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Service Coordinator (After-Sales Activities)

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Coordinator, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

1. Provide shared support to Service Sales & Operations team
2. Handle customer’s enquiries via phone call and emails in his/her assigned territory
3. Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
4. Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
5. Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
6. Monitor and follow up customer payments, including outstanding collection, if any.
7. Assist in back up of tasks when respective team member is out of office
8. Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

1. Good communication and coordination skills to enable interaction with internal and external customers effectively.
2. Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
3. Strong coordination skills
4. Strong attention to details
5. Ability to manage multiple tasks simultaneously

Qualification:

1. Diploma in business adminstration/engineering or equivalent
2. Minimum of 1 year of relevant working experience in construction industry

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today! Please also apply via our job portal

Link: https://www.linkedin.com/jobs/view/3931326830

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

We are a modern Mediterranean restaurant looking for a friendly and proactive Service Supervisor to join our team! If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you!

Our Service Supervisor will oversee daily service, train and supervise Front of House staff, and ensure compliance with safety/sanitation regulations. The perfect candidate is an excellent team player, reliable, empathetic and handles difficult situations respectfully.

Salary: S$ 4,000 - $5,000 depending on work experience

Benefits:

• 5 Days Work Week
• Monthly Sales Incentive $250 to $500
• Staff Meals Provided
• Birthday Benefits

Responsibilities:

• Ensure that an impeccable customer experience for guests is maintained
• Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
• Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning
• Coordinate and ensure proper communication between Front of House and Back of House operations teams
• Organise, supervise and roster shifts
• To maintain a healthy work environment for all team members and assist to resolve any issues between team members
• Assist the Restaurant Manager in overseeing the beverage programme
• Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs
• Managing and maintaining the POS software systems
• Supervise execution of all delivery orders
• To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events
• To assist in building a database of regular clients and providing them with efficient and professional customer service

Requirements:

• At least 2 years of hospitality experience in leading and managing a team of restaurant professionals
• Positive mindset and approachable demeanour
• Natural people skills
• A desire to deliver an experience beyond guests’ expectations
• Excellent communication skills, both written and verbal
• Confidence with handling POS systems
• Great time management and problem-solving skills
• Ability to stay calm, organised, and efficient under pressure
• Has great initiative and team leadership skills

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Customer Experience Specialist (Interaction Centre)
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing and following up on customer requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups.
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
• Support campaigns/events activities, which includes managing guest RSVPs, consolidating guest data, customer registration duty during events, and other duties as assigned.
• Perform all other adhoc duties and projects as assigned.

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Job Description

• Managing bookings, registrations, waitlists, and inquiries for transit tours.
• Maintaining customer service booths at transit terminals, ensuring cleanliness and functionality.
• Ensuring the security and proper maintenance of booth equipment.
• Escorting passengers to meeting points and coordinating with tour guides.
• Handling customer feedback and complaints professionally.
• Compiling daily reports for project managers and supervisors.
• Attending required training sessions and keeping up to date with new information.
• Performing other ad-hoc duties as assigned

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Excellent verbal and interpersonal skills
• Strong organizational and multitasking skills.
• Willingness to work in a fast-paced environment and learn continuously.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English both verbal and written.
• Availability to work at least four shifts a week, including public holidays and weekends.

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Service Desk Analyst based in our Singapore office. This is a full-time and permanent position.

Key responsibilities:

• Setting up of laptops and software for end users (e.g. laptops, printers, monitors, etc), administration of user accounts for new joiners and leavers.
• Provide first level IT end user support including troubleshooting, escalation of issues to respective IT teams/vendors as needed for quick resolution, applying upgrade/patches to computer systems.
• Ensure compliance with IT security standards, policies and procedures.
• Assist in executing project activities or any other duties as needed.

Key Requirements:

• Proficient in Microsoft products (Windows 10, Office365, MS Teams, File/Print) setup and administration.
• Working knowledge in supporting Microsoft endpoints including anti-virus solutions, etc.
• Diploma in Computer Science or Information Technology or equivalent.
• 1 - 2 years of working experience in end user IT support preferred.
• Have good communication/inter-personal relations skills and be customer and service oriented.
• Able to start work immediately.

Company Benefits:

At our Singapore office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Salary: Up to $3.1K

Location: Yishun

Duration: Perm

Job Scope:

• Assist the Line Manager to maintain customer service excellence activities/programs.
• Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries).
• Resolve customer’s complaint/feedback through excellent service recovery, promoting customer satisfaction.
• Instill customer loyalty and retention through the company's retention programs and outbound service calls
• Participate in company and Customer Management department’s projects assigned by Line Manager

Job Requirements:

• Min. Diploma in any relevant field
• Min. 1 yr customer service experience
• Proficient in computer skills; Microsoft Office

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

• Objective – To be based at bank branch and encourage/guide customers to use online banking
• Migrate/guide customers to perform transactions
• Assist customers with general product enquiries and form filling
• Administrative duties of filing, scanning of documents, document checking etc.

Elsa Fontanne

Outsourcing Team

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Description:

• Patient registration
• Assisting patients with enquiries at the self service kioks
• Schedule appointment
• Collecting payment

Requirements:

• Min. GCE 'N/O/A' levels or Diploma in any field
• Comfortable working on Saturdays (Halfday)

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting

R1875289

Recruit Express Pte Ltd

E.A License: 99C4599

STINKY Durian Desserts Cafe was founded based on a unheralded love for perfecting durian dessert craftsmanship by creating a fun, thoughtful and mischievous experience for all. The company is known for its parent brand 99 OLD TREES, which provides trust and value for all Durian Lovers.

Our Stinky Durian team is expanding and we seek to expand our family, whom make everything possible.

Location: Opposite from Outram Park MRT, Exit 4 @ 1 Teo Hong Road, #01-01, (S) 088321

If you are:

• Someone who strives to do your best and to deliver great customer experience.

• Cheerful and good at interacting with people. You are able to communicate in a clear and friendly manner to make people feel comfortable.

• Love Durians!! Or Somewhere Inbetween!!

• Someone who knows that behind every great customer experience, there is work to do including cleaning, making of desserts, cashiering and stock duties.

Job Description:

• Handle daily operations activities including but not limited to: Cashiering duties, Kitchen duties, Preparing desserts and Outlet Cleanliness duties
• Must work Weekends and Public Holidays
• Attending to customers in a prompt and friendly manner
• Maintaining a clean and comfortable store environment
• Promoting and recommending different menu options to customers
• Pleasant disposition and well-groomed

Requirements:

• No experience required as on-the-job training will be provided
• Experienced Individuals will be considered for higher Basic Salary
• No Quota for Foreigner
• Excellent and positive service attitude
• Great Energy
• Fun Work

Benefits:

• Shift Timings: (11am-7pm / 3pm-11pm / 5pm-11pm)
• Overtime Pay (above 44hrs per week)
• Staff Discount
• MUST COMMIT minimum 4 DAYS a WEEK
• Good career progression
• Full-time Rate: $1.8k - $2.6k
• Part-Time Rate: $11/hr BASE RATE (Mon-Fri)
• Weekend Rate: $13/hr (Sat-Sun)

Social Media Handles:

@stinky_by_99oldtrees

@99oldtrees

Contract: 12 months

Location: Geylang Bahru

Responsibilities

• Responsible for responding to public inquiries to ensure exceptional customer satisfaction.
• Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
• End to end case management by collaborating with other departmental units to ensure efficient, timely resolution and closure of public inquiries.
• Meeting service level requirements for customer interactions and adhering to company’s writing guidelines and standards.

Requirements

• Possess customer service experience
• Good writing skills
• Proficient in basic digital literacy skills in using MS Words, MS Excel, PDF, Zoom etc.
• Prior knowledge in using Microsoft Dynamics 365 (Good to have, not mandatory requirement)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/7745

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Our client is an MNC and one of the leading players in the aerospace industry. Due to business needs, they are now recruiting a Customer Quality Engineer to join their team for ongoing transformation projects. The position is located in the East.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Job Responsibilities:

• Serve as the primary contact for customers, ensuring adherence to their quality standards and maintaining high levels of customer satisfaction.
• Monitor and analyze customer quality data to identify trends and areas for improvement.
• Track and report on customer scorecards to measure performance and satisfaction.
• Support continuous improvement efforts within the company and for external stakeholders.
• Initiate and manage containment actions within 48 hours to address quality issues.
• Assist in drafting and reviewing technical specifications, quality plans, sampling plans, and inspection procedures.
• Ensure compliance with Quality Management System (QMS) procedures and assist in internal and customer audits.

Basic Qualifications:

• Advanced skills in MS Office.
• Familiarity with AS9100/9120 quality standards.
• Six Sigma Greenbelt certification.
• Professional quality certifications (e.g., ASQ-CQE, CQA).
• Certification in Internal Auditing and/or AS9100 Lead Auditor.
• Strong understanding of FAA regulations.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Job Description:

• Plan and manage inspection program
• Oversee the management of Term Contractors i.e. Conservancy contractors, Security guards and Car Park Operators
• Preparation of ad-hoc reports required by the Agency
• Oversee the Process of Addition & Alteration works applications
• Maintain contactable after office hours
• Oversee and manage all the maintenance and ensure rectification of defects
• Oversee the management and ensure turfing & horticultural works and Pest Control inspection
• Issue works orders when necessary
• Attend to complaints by tenants and liaise with term contractors for repair works
• Oversee the management to Conduct regular inspections of the Property to ensure compliance with the terms of the tenancy/license and to enforce against breaches.
• Oversee the management of daily inspections of the Property to ensure that there are no illegal activities, including but not limited to illegal hawking, illegal occupation of premises, and gambling.
• Oversee the management of inspections to ensure no illegal occupation or misuse of vacant units.
• Oversee the management Conduct regular inspections of the Property on the cleanliness and ensure upkeep of general housekeeping of the site.
• Prepare specifications for quotations.
• Update promptly and ensure proper closure of cases on CMMS
• Monitor Key Performance Indicator
• Ensure compliance to all Service Level Agreement
• Oversee on the tenancy management for the property
• Any other duties assign by the Agency

Job Requirements:

• Estate/Facilities Management or other relevant fields from a recognized tertiary establishment with minimum 8 years relevant working experience in providing facilities management services.
• Good knowledge in Building Maintenance, Property Management and Mechanical/Electrical system.

Interested applicants please apply through this link:

https://eleave.cbm.com.sg/TimeSolution/Recruit/JobListing.aspx

We regret that only shortlisted candidates will be notified.

Thank you for applying.

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Service Crew | Up to $2200 | 6 Days | Beach Rd

Location: Beach Rd

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,200

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Broad Function

• Oversees technical functionality and provides users’ support for security and building systems including but not limited to Integrated Security Management System (ISMS), Electronic Access Control System (EACS), Contractor Management System (CMS), CCTV, Duress Alarms, Intrusion Alarm Protection (IPA), Electronic Key Management System (KMS), and Guard Tour System (GTS).
• Coordinates with hospital IT-provider Synapxe on cybersecurity compliance and processes, provides oversight to specialist system vendors to ensure established maintenance regime are adhere to, critical systems are operationally ready. Collaborate with Users on evolving system requirements, provide technical advice and solutioning that is practical and cost effective.

Key Responsibilities and Duties

Specific

• Ensure security and building systems are always ready to support routine and emergency operations. Able to anticipate, troubleshoot and resolve systems issues.
• Coordinate with hospital IT provider, to ensure cybersecurity requirements and processes are adhered to. Serves as a bridge between syste specialist vendors and IT provider to minimise, resolve issues over converged network and hardware to ensure all field devices are functional and ready.
• Provides technical advice and support to Facilities Management/Operations Support Group (OSG) and other hospital Users on evolving requirements, propose practical options that are cost effective.
• Provides oversight on systems maintenance regime by vendors, ensure proper documentation and records keeping. Ensure maintenance contracts are established or renewed on time.
• Review and provide recommendations on optimising security workflows, deployment, responsiveness to incident management by leveraging on existing and new systems and technology.

General

• Participate in organisation projects as assigned.
• Perform all other tasks as directed by Director of Operations Support Services (OSS), or Director of Operations Support Group (OSG).

Job Requirements

• Recognised University degree or equivalent.
• Minimum 5 years relevant experience, security systems and acute healthcare setting in an executive or managerial role.
• Familiar with setting up and managing full suite of security systems, including technical planning, budgeting, installation, testing, troubleshooting, programming applications and systems setup.
• Familiar with cybersecurity requirements, processes and workflows. Ability to work with multiple stakeholders to meet these requirements and ensure systems readiness and effectiveness are maintained.
• Strong interpersonal skills with eye for detail and high level of initiative.
• Strong leadership skills, excellent communication, and negotiation skills.
• Able to work under stress, make assessment and sound judgement calls with incomplete information.
• Ability to navigate through different interest groups, administrative processes, time, and resource limitations to reach win-win situation.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Assistant Officer | Service QA Department | Elevator Industry | 5 Days | Up to $3.2k | Jurong East

Working Days: 5 days (8am - 6pm)
Office Location: Toh Guan Road
Salary: $2500-$3200
other benefits: flex benefits $100-$300/year + transport allowance $50-$120/month + will state exact amount of confirmation increment $50 - $200

Summary:
To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Requirements:

• Experience in lift industry will be advantageous
• Diploma / Degree in Electrical Engineering

Job Scope:

• Assist the management/senior engineer in technical aspect o the equipment
• Carry out inspection on newly installed equipment and equipment under maintenance
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant