Total 1,900 duty manager job vacancies in Customer Service category in Singapore

Project Overview:This project is focused on delivering a seamless and positive experience for clients and partners. The role involves managing requests, fostering strong relationships with key partners, and contributing to product improvement and community building within the industry.

Key Responsibilities:

• Performance Tracking: Monitor and report on conversion figures to assess performance and identify areas for improvement.
• Market Collaboration: Work with the Growth team to pinpoint market gaps and ensure that offerings remain competitive.
• Community Building: Engage in activities to build a robust community of operators through event facilitation, content creation, and training sessions.
• Onboarding Process: Develop and execute an effective onboarding process for new corporate clients and partners, ensuring comprehensive understanding of services, technology platforms, and booking procedures.
• Internal Collaboration: Collaborate with internal teams, including product development, to ensure seamless client support and departmental alignment.
• Industry Awareness: Stay updated on the latest technological advancements and industry software to enhance customer support and optimize processes.

Deliverables:

• Fulfilled Housing Requests: Efficiently manage accommodation requests and secure bookings for corporate clients and relocation partners.
• Satisfied Clients: Achieve high client satisfaction by ensuring timely communication, providing personalized recommendations, and exceeding service level agreements.
• Performance Reports: Regularly produce reports on key performance indicators, including conversion rates, response times, and client satisfaction.

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

Roles:

Customer Support:

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with bookings, app usage, and troubleshooting.
• Handle and resolve complaints efficiently.
• Provide information about services, fares, and policies.

Driver Support:

• Help drivers with onboarding, documentation, and app usage.
• Address driver inquiries and resolve issues.
• Ensure drivers adhere to service standards and policies.

Issue Resolution:

• Investigate and resolve service-related issues.
• Coordinate with internal teams for quick problem resolution.

Feedback, Reporting & Assurance:

• Collect and analyze customer feedback.
• Generate reports on service metrics.
• Suggest improvements based on feedback.
• Monitor customer interactions for quality.
• Participate in training and improvement initiatives.

Responsibilities:

• Excellent communication skills (written & verbal).
• Problem-solving superpowers.
• Calm under pressure with a smile (figuratively!).
• Tech-savviness for navigating apps & tools.
• A passion for helping people & a positive attitude.
• Multilingual skills.

suntec

up to 5.5K

• Front-line support for customer inquiries and serve as the in-house resource for the sales operation.*

• Provide day-to-day support to the sales team and customers*

• Order Processing in our Enterprise Resource Planning (ERP) System received via email, fax or phone including but not limited to order types such as outright purchases, Special Access Orders, and Consignment.*

• Manage Travel Stock program, ensuring compliance with Quality System*

• Generate, receive, inspect, disposition, and transact Returned Material Authorizations (RMAs) via Complaint Reporting and ERP systems *

• Maintain all master data management activities including but not limited to new customer set-up and modification, account alignments, Supplier Add Requests (SAR) and Business Partner management. *

• Manage Consignment requests and execution, ensuring compliance with all relevant legal and quality requirements *

• Maintain excellent customer relations *

• Ensure compliance with ERP, Quality Management System (QMS) and financial requirements with respect to documenting usage and billing activities.*

• Inventory Management for in-field locations, and in the warehouse including but not limited to cycle counts, receipt of incoming product, safety stock calculations, expiration management and other warehouse transactions.

• Manage quarterly Reconciliation scans for both Travel Stock and Consignment accounts utilizing SalesForce. Quarterly generation of audit packets ensuring inventory accuracy to the lot ID level and reconciliation of 100%.*

• Serve as backup for accounts payable processing in ERP.

• Act as frontline support for International Regulatory Audits; specifically serving as the GDPMDS governance under Singapore regulations.

• Generate and process Returned Material Authorizations (RMAs) via RMA/Complaint Reporting and ERP systems. *

• Support of Quality functions such as RMA inspection, Receiving inspection, and dispositions. *

• Management of RMAs in AssurX to ensure accuracy and timeliness.

• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. *

• Check quality records associated with the quality system(s) to assure accuracy and conformance with the approved format and standards.

• Maintain control and ready access of quality and archived record files.

• Periodically audit quality records to assure continuing compliance and that the appropriate procedures have been followed.

• Adequate and up-to-date Metrics reporting of all issues. Communicate any issues that impact QMS to upper management, presenting solutions as appropriate. *

• Maintain accurate record of required sales expenses, customer files and field sales reports, communicating required information as needed.

• Direct and indirect procurement via generating purchase orders for product from other subsidiaries (HQ), Third-Party Manufacturers, and other various vendors.

How to Apply:
send your resume to: [email protected] or Telegram me @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.
• Building and maintaining strong relationships with clients, addressing their concerns, and ensuring high levels of customer satisfaction.
• Leading and developing a team of service technicians, including hiring, training, and performance management.
• Managing service contracts, renewals, and upselling additional services.
• Monitoring service department budgets, revenue, and expenses.
• Implementing and maintaining quality control standards for service delivery.
• Overseeing preventive maintenance programs and ensuring efficient repair services

Requirements:

• Min Diploma / Degree in Mechanical Engineering
• Experience in Lift /Elevator is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

Qualifications

To be successful in this role you have:

• Eligible for Singapore government security clearance.
• Management and Contributor experience in high technology, enterprise and commercial account environments, including but not limited to Cloud based computing.
• A successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes.
• A high level of comfort and confidence in dealing with all levels of management, including the C-level/C-suite.
• Excellent written and oral communication skills.
• Extensive experience in properly mentoring and growing employees into extended positions and leadership opportunities.
• Multiple years of experience working in a direct customer facing role with account responsibilities and working with multiple levels of executives and corporate leadership.
• Prior experience working for an extremely fast-paced company and meeting customer demands on time.
• Experience working with Sales Operations, sales modeling, contractual negotiations, deal constructs and approval processes.
• Sales, Technical or Operational knowledge and the ability to share that knowledge with others.
• An excellent ability to motivate individuals toward larger goals and objectives.
• Experience in the delivery and execution of proactive, reactive, ad hoc and scheduled deliverables.
• Previous experience working in an Enterprise Customer Support and/or Service Delivery Management organization.

Location : Pasir Ris

Time need to onboard: Oct 2024

Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Key Responsibilities:

• Service Delivery Management: Oversee daily service operations and ensure timely and effective service delivery. Develop and implement service standards and procedures. Monitor and evaluate service performance metrics. Ensure compliance with company policies and industry regulations.
  
• Team Leadership and Development: Lead, mentor, and develop the service team to enhance their skills and performance. Conduct regular performance reviews and provide feedback and coaching.
  Facilitate training programs to improve service delivery and customer interaction skills.
  
• Customer Relationship Management: Handle escalated customer issues and complaints to ensure resolution and satisfaction. Maintain strong relationships with key clients and stakeholders. Gather and analyze customer feedback to identify areas for improvement.
  
• Operational Efficiency: Identify and implement process improvements to enhance service efficiency and effectiveness. Manage the allocation of resources to meet service demand and optimize productivity.
  Monitor service costs and develop strategies to reduce expenses without compromising quality.
  
• Reporting and Documentation: Prepare and present regular reports on service performance and key metrics.
  Maintain accurate records of service activities, customer interactions, and team performance.
  Ensure proper documentation of processes, procedures, and compliance requirements.
  
• Collaboration and Communication: Collaborate with other departments to ensure seamless service integration and support. Communicate effectively with team members, customers, and stakeholders.
  Participate in cross-functional meetings and projects as needed.
  

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience as a Service Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with a commitment to delivering high-quality service.

Preferred Qualifications:

• Master’s degree in Business Administration or a related field.
• Industry-specific certifications (e.g., ITIL, Six Sigma).
• Experience in [specific industry or field relevant to the company].

Working Conditions:

• Full-time position with occasional need for overtime or weekend work.
• Office environment with regular interaction with customers and team members.
• Some travel may be required to meet with clients or attend industry events.

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Delivery Manager to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• As part of the Cloud Infra team to support the capability of the Cloud platforms to deliver a cost effective and sustained level of availability to meet customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics.
• Assist the Operations Director in the day-to-day operations of the large-scale Gov Private Cloud Project
• Responsible for service deliverables SLA – service availability, incident/problem resolution
• Enforce ITSM methodologies and ensure contract compliance
• Manage the infrastructure security operations
• Maintain and execute a security vulnerability management strategy and address security vulnerabilities from all sources within SLA
• Support annual security and ITSM audit
• Carry out Risk Assessment and propose mitigations
• Drive automation and process optimization
• Proficient in cloud technologies
• Strong analytical and troubleshooting skills
  Proficient in VMware, Nutanix, Windows Servers, Linux operating systems
• Lead weekly operation meeting with Gov customers to discuss operation matters
• Attend fortnightly management level meeting with Gov customers by providing presentation on operation related topics
• Handle customer escalations
• Lead technical troubleshooting session and vendor management
• Review and approve critical changes, upgrades raised by leads or subject matter expert
• Manage maintenance plan and handle communication with all stakeholders

A little about you:

• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Passionate about process improvement and resource optimizing projects

What you might also need to have:

• 6 - 8 years IT operations experience
• Skilled in the VMware, Nutanix, Netbackuo, Red Hat Enterprise Linux (RHEL). Microsoft Windows
• Degree in Information Systems or equivalent
• Certification in PMP / CITPM/ITSM / COMIT/ ITIL V3 or above

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

• Customer Management:
  • 
    
  • Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.
  • 
    

• Assist as needed in drafting contracts for suppliers in collaboration with Strategic Partnerships.
• Assist our Customs Manager in ensuring compliance with customs and transportation regulations.
• Coordinate and oversee retrofit campaigns in collaboration with the technical department.
• Travel on a regular basis is anticipated to be around 30%.

Requirements:

• Degree in Supply Chain Management or equivalent
• At least 3 years of experience in Aerospace industry.
• Proficient in MS Excel and SAP.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

*GOV* Desktop Service Delivery Manager | Operations | EUCD

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $8,500 + AWS

Join our dynamic team and play a pivotal role in shaping the future of enterprise-level end-user computing services. You'll have the opportunity to lead innovative initiatives, drive standardization across desktop services, and enhance user satisfaction within a supportive and collaborative work environment.

Job Responsibilities

• Provide essential enterprise-level end-user computing services, ensuring high availability and reliability.
• Plan and execute new initiatives and enhancements that leverage innovative endpoint technologies to drive organizational efficiency and user satisfaction.
• Collaborate with team leaders and outsourced service providers to plan, manage, and deliver projects aimed at maintaining, enhancing, or developing new desktop services.
• Lead projects to standardize desktop services across the organization, reducing operational overhead and improving service delivery and user satisfaction.
• Supervise and maintain desktop services, ensuring alignment with organizational standards and service level agreements with outsourced providers.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J46485" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Location : Pasir Ris

Time need to onboard: Oct 2024

Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

What you will be working on

Compliance Audit Management:

• Work with appointed auditor(s) to evaluate compliance with ICT policies and standards.

• Identify compliance gaps and collaborate with relevant teams to ensure timely remediation.

• Governance and Remediation Tracking:

• Keep track of audit and security remediation efforts, ensuring all actions are documented and completed within set deadlines.

• Oversee the management of security incidents and vulnerabilities, ensuring they are appropriately escalated and addressed.

Communication and Reporting:

• Facilitate clear and effective communication between different teams for the purpose of management reporting.

• Compile and analyze data from various sources to produce reports on compliance, security, and incident analysis for management review.

What we are looking for

• Experience in ICT compliance, audit, or a similar role.

• Familiarity with government ICT policies, standards, and procedures.

• Strong analytical skills, attention to detail, and the ability to manage multiple tasks and projects.

• Excellent communication and interpersonal skills, with a commitment to continuous learning and improvement.

Should you be interested in this position, please contact Juliana at 9230 6374 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Degree in any field of study from a recognised institution
• Min 4-6 years of relevant operations work experience from a healthcare / eldercare / social services institution
• Prior 2-3 years of working experience in leading a team / holding supervisory or managerial position in the healthcare industry

Interested applicants, please apply/email your updated CV to [email protected] or WA 91792208 for more information.

We regret to inform that only shortlisted applications will be contacted.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

What you will be working on

Reporting to the Principal Manager or Team Lead, the Manager will be responsible for the following:

Service Operations

• Support the supervision on the operations which is managed by an outsourced vendor.
• Monitor and verify KPI achievements and ensure that necessary remedial actions are carried out promptly.
• Manage knowledge transfer activities to Customer Service Officers (CSO) and coordinate briefings and trainings conducted by Divisions
• Propose and implement SOPs to improve efficiency, quality and performance consistency.
• Support officers to achieve timely resolution of cases.
• Manage case investigations and review findings on complaints/feedback related to service and quality.
• Ensure prompt service recovery measures are carried out and propose corrective actions to meet quality requirements.
• Facilitate and maintain IT system access rights requests for new officers.

Case Management and Reports

• Triage complex cases among divisions and ensure timely case resolution.
• Manage case investigations and prepare incident report / review findings on complaints/feedback. Manage complicated cases and attend to customers’ feedback.
• Collate and track data/ information/ statistics for regular reports.

Knowledge Management

• Work with Divisions to improve the contents on Service Portal to ensure clarity, accuracy, and completeness of contents.
• Update the Case Categorisation Matrix due to new or changes to programmes/initiatives work with divisions to develop relevant knowledge articles

What we are looking for

• At least 3 years of relevant work experience in service delivery operations and customer service
• Proficient in Microsoft Excel and other tools to perform data analysis and prepare reports
• Possess effective interpersonal and stakeholder engagement skills, and is customer-centric
• Meticulous and attentive to details.

Should you be interested in this position, please contact Juliana at 9230 6374 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Main Objective

• To ensure high level of Customer Service efficiency is achieved and maintained within all areas of Region Asia, as well as increased Customer Service delivery to customers.
• Promote and encourage cooperation and team work within the Areas, Regions and between departments in order to bench mark and adopt best practices.

Function and Duties

• Develop, monitor and analyze Customer Service Key Performance Indicators (i.e. Quality Promise) for the Areas and drive / provide recommendations for improvement measures
• Support the improvement of customer defined benchmarks in the Areas
• Support the regional Customer Service management with the implementation of process improvements/changes
• Ensure timely information for Areas in regard to trade specific requirements and restrictions
• Define and develop quality promises and digital targets, including customers in cooperation / consultation with the Areas
• Support of documentation management and processes linked to documentation performance
• Ensure Area’s receive appropriate technical performance and customer service training
• Provide regular recognition and constructive feedback to Areas as and when required
• Ensure Hapag-Lloyd’s day to day customer service transactions are handled in a timely, accurate, and professional manner.
• Continually review and upgrade procedures to enhance the level of service provided to external and internal customers. Promote work process simplification initiatives.
• Implement standards and procedures to ensure Areas are providing timely, accurate and courteous responses to customer’s inquiries.
• Assist Area staff in solving problems by providing facilitation, support and arranging appropriate training.
• Develop an effective working relationship with the BSD department to jointly review and develop improvements in Customer Service processes. Job Description 2011
• Visit key accounts to solve problems, facilitate improvements and provide support for Sales as and when required
• Other duties as required from time to time as appropriate within the organization.

Additional Responsibilities:

• Promote ideas for work process simplification
• Actively promote and participate in a customer focused team environment.
• Provide cover and assistance to other roles when staff are unavailable
• Other duties as required from time to time as appropriate.

Qualifications and Requirements

• Tertiary education, preferably in Business/Commerce with excellent working experience in Customer Service required
• Knowledge of HL Business Systems / Process knowledge and experience required
• Good project management skills with emphasis on successful project completion
• Ability to handle multiple priorities and work under pressure
• Ability to develop solutions together with internal parties
• Excellent analytical and trouble shooting skills
• Strong Communications
• Windows Office software including Word, Excel and Powerpoint

• Assist as needed in drafting contracts for suppliers in collaboration with Strategic Partnerships.
• Assist our Customs Manager in ensuring compliance with customs and transportation regulations.
• Coordinate and oversee retrofit campaigns in collaboration with the technical department.
• Travel on a regular basis is anticipated to be around 30%.

Requirements:

• Degree in Supply Chain Management or equivalent
• At least 3 years of experience in Aerospace industry.
• Proficient in MS Excel and SAP.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

We are looking for an IT Service Manager on a 6 months contract role to support my clients project. There is a high possibility for this contract to extend further as the team is trying to make a business proposal to support the hiring for this resource for a longer term duration.

Role Overview:

You will be accountable to manage, liase and coordinate with Vendors, look after the ITSM, help manage the Matrix, help review and manage the Service level Reporting.

• Responsible for overseeing the performance and daily IT service operations delivered to our Singapore office, a pivotal strategic customer.
• Essential to forge robust relationships among internal IT teams, external partners, and the Legal Entity.
• Develop and maintain relationships between business areas and IT to enhance mutual business outcomes.

Main Responsibilities:

As a Member of the IT Enterprise Service Team:

• Serve as the primary interface and escalation point for IT matters in Singapore, collaborating closely with internal and external IT teams.
• Identify areas for improvement across the IT landscape and provide recommendations as part of Continual Service Improvement (CSI).
• Ensure alignment of business needs and priorities within IT.
• Manage customer issues and complaints effectively.

As an IT Service Manager:

• Develop and nurture relationships between business areas and IT for mutual business benefit.
• Ensure clear understanding of business needs and effective delivery of IT services to meet those requirements.
• Take accountability for consistent delivery of IT service levels in Singapore at a high standard.
• Measure and report agreed service levels and KPIs through regular Legal Entities service review forums.
• Implement customer satisfaction measures using CSAT, Nexthink, and Happy Signals.
• Provide escalation management support to IT for expedited issue resolution.
• Proactively anticipate and mitigate risks and issues.
• Facilitate issue resolution and communicate cross-departmental discussions and decisions clearly.
• Conduct regular reviews of service provision and identify opportunities for improvement, emphasizing intuitive self-service and help capabilities.
• Manage all service improvement plans to successful completion.
• Coordinate with IT and stakeholders to ensure smooth transition of changes into production, maintaining clear communication throughout.
• Actively promote and enhance the profile of the IT department, advocating positively for IT and its personnel.

To be successful in this role, you will need to:

• Embrace and advocate the MS Amlin culture.
• Collaborate effectively as part of the IT team.
• Demonstrate a service-oriented mindset and inspire internal and external teams to deliver exceptional service.
• Enjoy analyzing service trends and driving improvements as part of CSI.
• Have a track record of building strong relationships and collaborating with global IT teams across diverse internal and external functions.

What We Require:

• Excellent understanding of IT Service Delivery practices, particularly ITIL v4.
• Experience delivering IT services in the APAC region.
• Strong knowledge and experience within the insurance industry.

Argyll Scott Consulting Pte Ltd

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Service Delivery Manager | EUCD

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $8,500 + AWS

Job Responsibilities

• Provide essential enterprise level end user computing services
• Plan and execute new initiatives and enhancements that result in innovative use of end-point technologies.
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or build new desktop services to improve service satisfaction and delivery.
• Execute projects to deliver desktop services that achieve standardization of desktop services across Organization to reduce operations overheads and greater satisfaction of desktop services.
• Supervise and maintain desktop services and work with outsourced service

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J46396" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

• Assist as needed in drafting contracts for suppliers in collaboration with Strategic Partnerships.
• Assist our Customs Manager in ensuring compliance with customs and transportation regulations.
• Coordinate and oversee retrofit campaigns in collaboration with the technical department.
• Travel on a regular basis is anticipated to be around 30%.

Requirements:

• Degree in Supply Chain Management or equivalent
• At least 3 years of experience in Aerospace industry.
• Proficient in MS Excel and SAP.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604