Total 1,900 duty manager job vacancies in Customer Service category in Singapore

Job Description:

1. Plan the maintenance schedule and ensure that the work schedules are executed as planned.

2. Review and check the service reports and ensure the information is accurate for the purposes of quotation submission or invoicing for completed works or following up action if required rectification works.

3. Assign tasks to the team when there are breakdown calls from the clients.

4. Monitor and follow up on procurement of parts.

5. Ensure the sub-con workers follow proper work processes.

6. Perform price negotiation to meet the budget.

7. Ensure the spare parts / equipment are always maintaining at the minimum stock inventory level.

8. Provide supervision to the Engineers and Technicians for day-to-day work activities.

9. Follow up payment from the customers.

10. Forecast future manpower needs to ensure there is sufficient manpower to perform the assigned tasks.

11. Co-ordinate with the project teams for projects handover.

12. Arrange and conduct training for the staff.

13. Other duties as assigned,

Job Requirements:

1. Diploma / Degree in Engineering.

2. At least 3 years of work experience in BMS or ELV.

3. Good management Skills.

4. Pleasant personality, excellent customer service skills and able to build and maintain a positive relationship with customer satisfaction.

Other info:

· Company specializes in integrated automated systems

· Salary $2800 - $5000

(Interested candidates, pls apply with resume in MS Word format)

EA License No: 17C8809

EA Reg No: R1108561

As Customer Success Manager at Turnkey Group, you'll play an integral role in the impactful Customer Success team, accountable for delivering value to our customers:

• Customer Value Creation: Engaging with senior executives and frontline roles at client organisations to onboard them onto Turnkey Group's platform.
• Customer Management: Ensuring continuous customer satisfaction and increased value from the relationship, requiring strong business acumen, problem-solving abilities, and adept relationship-building skills.
• Internal Enablement: Collaborating with internal leaders and teams to enhance our product offerings for consistent growth.
• We're seeking individuals who excel as problem solvers, both as individual contributors and as leaders who foster others' development.

Key Competencies for Customer Experience Roles:

• Knowledgeable of ESG and is savvy regarding international sustainability-related frameworks and regulations, and its application to companies or businesses preferably in the finance industry or any other specific industry sector.
• Proactively identifying and pursuing value-creating opportunities for Turnkey Group's customers, internal operations, products, and team members.
• Utilising structured thinking and targeting root causes to effectively plan and resolve issues.
• Embracing value creation as the cornerstone for sustained customer partnerships and leveraging every opportunity to create value.
• Setting and managing expectations for customers and internal stakeholders, ensuring cohesive communication in written and verbal formats.
• Collaborating efficiently within the team and meeting customer needs through a thorough understanding of processes, technology, and data-driven decision-making.

The ideal candidate for this position at Turnkey Group should possess:

• A bachelor’s degree in engineering, sciences, or business.
• 2-7 years of relevant post-bachelor's experience in project environments, engaging with customers and/or internal stakeholders.
• Experience in roles like Customer Success, consulting, or similar corporate positions involving daily operations and time-bound projects is preferred.
• A proven track record of collaborating across various functions and seniority levels.
• Proficiency in process methodologies and adept use of data.
• Familiarity with technology platforms like CRMs, or related niche technologies, coupled with an understanding of the SaaS business model.
• Ability to comprehend and evaluate customer needs across diverse business models.
• Eagerness for ongoing skill development and career advancement.
• Demonstrated interest/experience in sustainability and ESG initiatives or Sustainability consulting.
• Can start Jan 2024

What You'll Experience:

• A prominent role where your contributions directly influence our customers and internal operations.
• Ownership of customer relationships driving revenue for Turnkey Group.
• Opportunities for career advancement as Turnkey Group solidifies its position as a leader in the ESG sector.

Position Description

Job Title:

Field Service Excellence Manager

About the Company:

Our client is one of the world's largest material handling companies, known for innovative solutions and superior after-sale service. With a global presence, we employ over 14,000 people and operate in 80+ countries.

About the Role:

As a Regional Field Service Excellence Manager, oversee operations in Singapore and Malaysia. Travel between both countries is required.

Lead the service department to achieve financial targets and meet customer service expectations. Focus on department sales, profitability, operational performance, rental asset management, staff development, safety, customer service, industrial relations, and recruitment.

Key Areas of Responsibilities:

Department Sales, Profitability & Operational Performance

Rental Asset Management

Staff Development & People Management

Safety & Risk Management

Customer Service

Industrial Relations

Recruitment of Talent

Skills and Experience Requirement:

Diploma/Degree in Engineering or related field

Regional role experience

Team leadership and P&L responsibility

Industrial/Capital Equipment industry experience

Field-based employee management

AS400 system knowledge is advantageous.

Results-driven with strong leadership skills

Excellent communication and negotiation skills

Location: Malaysia Branch Office

Reports To: Country Manager, Singapore & Malaysia

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with detailed career information, including your current or last drawn salary breakdown (base, incentives, AWS, etc.), expected salary, contact details, educational qualifications, work experiences, reasons for leaving each past employment, and your availability date to:

Email: [email protected]

Personal Data Protection Statement for Job Applicants:

Please be informed that the personal data you provide through your job application to FSK advisory Pte Ltd will be collected, used, and disclosed by or on behalf of FSK advisory Pte Ltd to assess your suitability, eligibility, or qualifications for employment with FSK advisory Pte Ltd and/or its clients. It will also be used to manage your job application process, including considering you for potential future positions and notifying you of such positions, whether existing or in the future.

Thank You!

We thank all applicants for their interest. Due to the high volume of applications, we may only contact shortlisted candidates for interviews.

FSK advisory Pte Ltd | MOM EA Licence: 15C7414

UEN: 201419265D

About the job
The Customer Success team at Twilio Segment orchestrates the post-sales customer lifecycle in partnership with Solutions Architects, Sales, Marketing and Support. The CSM owns the customer relationship by providing guidance and best practices, driving product adoption and ensuring customers derive value from our platform to renew and grow their relationship with us.

We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for!
Responsibilities
In this role, you’ll:
Own the ultimate success of our customers, ensuring they realize the full value of the Segment platform.
Develop and deliver a roadmap to success. Drive product adoption and ongoing usage of Segment, while promoting customer satisfaction and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
Manage relationships with program owners (IT, engineers and developers) to drive product usage and engagement.
Understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand our footprint and depth of engagement.
Partner internally with Solutions Architects and Success Engineers to optimize customer implementations and resolve technical challenges.
Partner with the Sales team to advance account renewals and expansion.
Proactively identify account risks and develop mitigation plans (coordinating activities internally and externally with customers) to resolve.
Analyze your portfolio, identify risks and opportunities and prioritize for impact.
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.
Become an expert on the Segment platform and integrations, while keeping up with industry trends in data and analytics.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:
3-5+ years of consulting, customer success, account management, or sales experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ business goals, deploy critical thinking in leading and executing on your portfolio, anticipate future needs and determine solutions.
Believes profitable customer relationships are founded on respect, and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways data can be used to accelerate business goals. You have a strong intuition for business and admiration for analytics, APIs, and SQL.
Loves to learn about sophisticated technical products and to understand the intricacies of how systems work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.
You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You’re resourceful - you might not have all the answers, but you know how to find them.
You have a strong background in project management organizing complex customer engagements across multiple stakeholder groups
Desired:
Experience unblocking relationships and turning detractors into advocates. Experience working with customers across geographies
Experience working in high growth MarTech and SaaS organizations
Ability to navigate sophisticated organizations to accelerate product adoption, influence collaboration, and evangelize opportunities for growth.
Self-motivated, conscientious of customer needs, and improving customer relationships
Experience with customer data platforms, marketing, and data technologies.
Experience with the suite of tools in Segment’s ecosystem is a plus.
Technical and programming language experience is a plus, but not required.

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Job Responsibilities:

• Manage the day to day operations of the Day Care Centre include enquiries, feedback and incidents.
• Formulate and review the Standard Operation Procedure (SOP) regularly.
• Ensure there is compliance of the SOP/work processes and proper documentation required by the relevenat authorities.
• Coordinate & collaborate with different services within the organisation to ensure smooth transition of patient care.
• Oversee clients' Individual Care Plan.
• Manage, develop, supervise a team of healthcare staff.

Requirements:

• Degree holder with minimum three years of administrative experience in the social service, hospital or healthcare sector.
• Good organisational skills with strong detail orientation.
• Ability to process information and create work process flows, multi-task, work well under pressure and is resourceful.
• Proficient in MS Office which includes MS Word and Excel.
• A desire to serve the elderly and less advantaged.

Our Benefits

• Competitive Remuneration

• Performance Bonus and Increments

• Medical Insurance Coverage

• In-House Career Development and external training

• An international and diverse work atmosphere

• Central Location in Singapore

What are we looking for?

• Permanent Full-Time Position for an early intervention centre manager to support Children with Special Needs.

• Assists in development and implementation of all internal policies, procedures and systems that are necessary for providing comprehensive services to clients.

• Evaluates staff feedback/concerns and facilitates the process for improvement.

• Conduct lessons in a specialized small group Early Intervention Program (EIP) setting.

• Create lesson plans and curriculum and track student progress.

• Prepare Individualized Educational Plan goals (IEP) for students, contributing to progress reports.

• Create learning activities, support with classroom supervision and follow-through of learning/behavior plans, support with children's daily living skills (toileting, dressing and mealtime routines).

• Work in collaboration with a multi-professional team of teachers and therapists.

• Maintain student files, attendance forms, visuals and other tasks.

• To liaise with parents to provide support for skill development.

• Previous experience mentoring junior teachers is valued.

• Responsible for the day-to-day operations of the early intervention centre

Candidate Requirements

• Minimum a Diploma in Early Childhood Education / Special Education or related educational fields. A Bachelor’s degree / Master’s degree in Teaching will be of value.

• Experience teaching with children with special needs

• Experience using standardized tools/assessments will be preferred.

• Must be proficient in communicating and writing professionally, in English.

• Salary commensurate with experience and level of qualification.

Our client is one of the leading player in Retail Comsumer Industry. Due to their current expansion plan, they are looking for a IT Support Manager to join their IT Team, in hopes of developing the current high performing team. They are located in the Changi – easily accessible.

Duties of IT Support Manager:

• Spearhead and oversee comprehensive IT management activities, covering Application Management, Project Management, Solution Delivery, Management and Control, Supplier/Vendor/Contractor Management, and Internal IT Workforce Management.
• Implement information security policies across all IT functions, conduct periodic assessments, identify gaps, and ensure the effective resolution of identified issues.
• Collaborate with internal and external stakeholders, manage vendor relationships, and lead the initiation, evaluation, and prioritization of projects and process improvements, emphasizing quality and maximizing ROI.
• Supervise all projects, ensuring alignment with stakeholder expectations and adherence to project management principles, including robust Risk Management practices.

Requirements:

• At least 5 years working experience, highly preferably from retail industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user’s requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

Details:

• Work Schedule: Mon to Fri (Flexible, with 3 days/week reporting to the branch for Sales Meetings & Reporting)
• Package: Basic Salary + CPF + Monthly Commission + Allowance
• Leave: 21 Days Annual Leave + 1 Birthday Leave

Responsibilities:

• Provide consultative financial advisory services, aligning solutions with customers' financial goals
• Proactively offer Life, Health, and General Insurance solutions
• Acquire new customers through seminars, talks, workshops, and events
• Capitalize on opportunities from the database, setting up appointments with potential customers
• Maintain strong relationships with existing and potential clients

Requirements:

• Degree or Diploma in any discipline
• Preferably 2 years of financial sales experience with a successful track record
• Relevant CMFAS qualifications: M5, M9, M9A, HI, BCP, PGI & CGI

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gs_RftfZ

• Autonomy to make key decision relating to IT Services across the Region
• Team leadership role

About the company

Our Client is an established MNC with offices across the globe. As part of their expansion plan in Singapore, they are now hiring for a IT Service Delivery Manager / IT Support Manager / Helpdesk Manager/ EUC Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your role involves:

• Lead a team of IT Service Analysts, ensuring the users from Asia and Europe are well supported
• Develop and implement service delivery processes, best practices, and SLAs to enhance client satisfaction and operational efficiency.
• Collaborate with cross-functional teams to resolve complex technical issues and ensure timely resolution.
• Handle escalated customer issues and ensure they are resolved promptly and to the customer's satisfaction.
• Monitor service performance metrics and generate reports to track team productivity, user satisfaction, and service quality.
• Proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing closed tickets are closed with root cause analysis and preventive action
• pitfalls. This includes conducting period (weekly and monthly) service operation meetings
• Enhancing IT processes and workflows pertaining to incidents, significant escalations, service request management, change management, asset management, and problem management
• Identifying areas for process improvement and drive initiatives to enhance the overall customer support experience.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Service Management. At least 3 years of experience managing a team. Provide track record in managing external vendors is required for this role.

Experience with Cyber Security, IT Risk and IT Governance will be highly preferred.

Whats on offer
This is an excellent opportunity to join a established company as their in-house IT Service Manager. You will get the opportunity to lead a team and make key decision for IT Services across the region.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN. (EA: 94C3609/ R1219669)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gs_RftfZ (EA: 94C3609/ R1219669)

Team

The Chief of Staff APAC drives the always-on engagement journey on behalf of the President APAC, collaborating with internal and external stakeholders across multiple teams, we are expanding to create a focused role that maintains a cadence of long term trusted relationships with key customers. Our APAC team is hungry and humble, and values creating a supportive and fast paced learning environment for our team to thrive in.

The Senior Customer & Executive Operations Manager will lead, oversee and coordinate customers meetings, strategically targeted, in-line with both short term and long term business opportunity. They will be reporting into the Chief of Staff, APAC

Role

This role will work with the Chief of Staff on engagement strategies and help prepare for major interactions with customers, partners, and internal/external stakeholders. Potential activities include: strategic approach to customer & partner engagements, end to end customer and partner meeting preparation and follow up, bringing a strategic/customer voice to content for critical internal and external events, and collaborating with account and partner teams.

We are looking for an individual who is a collaborator, strategic thinker, proven operator, effective influencer, understands our business, and who can rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of strategy, planning, operations, sales and marketing, and software experience, has strong empathy and is able to thrive in high growth, fast paced environments, working across a number of varied stakeholders.

What you get to do in this role:

• Co-own the Customer Engagement strategy for the President, APAC
• Prioritize which Customers and Partners to spend time with, working with regional sales and partner leads on which customers we should meet with and when.
• Optimize the process for engagement with Customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.
• Attend some of the Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
• Deepen strategic customer/partner relationships
• Lead, organize, and manage executive-level special projects, including the coordination of visiting Executive’s schedules
• Partner with Area Leaders to establish a strategy of CXO Advisory engagement on priority accounts working with the Marquee Team
• Establish an understanding of all ServiceNow’s product and services offerings
• Become a thought-partner to the Sales Org

Qualifications

To be successful in this role you have:

• 10+ years of work experience
• Experience driving (and solving) complex high-profile programs
• Experience presenting complex information to a variety of audiences
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience with business operations

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." - George Kurian, CEO

Job Summary

To be successful in this role, you take pride in being a motivated self-starter, self-learner and possess a strong customer service focus You will effectively be the main support contact and Customer advocate in your assigned region. This role will provide an opportunity to develop your management and technical and operational skills by learning and supporting infrastructure built for the next generation data center.

Job Responsibilities

• The APAC Support Delivery Manager is responsible for developing customer relationships that promote retention and loyalty. Support Delivery Managers stay engaged with customers with the goal of keeping customers satisfied. This will include advising and directing Customers and Internal stakeholders to the appropriate resources to resolve their issues and queries.
• The Support Delivery Manager drives education and awareness of all NetApp Support Offerings to the regional customers, Sales account teams, Professional Services and Partner organizations.
• Provides new and existing Customers with "how to maximize value" from NetApp support materials and acts as a SME to the Customer on our digital tools. Works to achieve key metrics in the digital support space. This will include live customer sessions demonstrating the tools available under the customers support entitlements.
• The Support Delivery Manager acts as a customer advocate for improving and developing NetApp support processes and systems. They will be the voice of the field support teams. Build relationships and partner with support delivery teams and other internal stakeholders to improve NetApp Technical Support processes and drive corrective actions related to any gaps / failures.
• Participate in on-site customer meetings for proactive engagements or postmortem analysis. Assist with the development and presentation of RCA documents.
• Participate in special projects as necessary with Support, PS and other cross-functional teams. Develop and use collaborative relationships to solve problems. May be asked to lead programs across the APAC region and participate in Global support programs.
• Participate in regular sales meetings and quarterly business reviews. Establish standing meetings with sales leadership to foster bidirectional communication between the sales organization and Customer Support Delivery.
• Drive proactive programs within targeted Global and Enterprise accounts where a SAM does not actively exist. Work closely with the PSE/SSE teams on implementation. Drive and own designated support delivery programs as per Support deliverables in target accounts and potentially across APAC.
• Be the face of support and touch point in the local regions and interact and meet with Customers as required Be the conduit of engaging senior support management when needed.
• Whilst being an individual contributor, this is a senior support delivery function that influences many decisions and program directions directly.

Job Requirements

• Typically requires a Bachelors degree and a minimum of 12 years of relevant experience or equivalent combination of applicable education / training / certifications (AWS Azure Google Cloud etc) and years of applicable experience in a professional work environment.

Our client is one of the leading player in Retail Comsumer Industry. Due to their current expansion plan, they are looking for a IT Support Manager to join their IT Team, in hopes of developing the current high performing team. They are located in the Changi – easily accessible.

Duties of IT Support Manager:

• Spearhead and oversee comprehensive IT management activities, covering Application Management, Project Management, Solution Delivery, Management and Control, Supplier/Vendor/Contractor Management, and Internal IT Workforce Management.
• Implement information security policies across all IT functions, conduct periodic assessments, identify gaps, and ensure the effective resolution of identified issues.
• Collaborate with internal and external stakeholders, manage vendor relationships, and lead the initiation, evaluation, and prioritization of projects and process improvements, emphasizing quality and maximizing ROI.
• Supervise all projects, ensuring alignment with stakeholder expectations and adherence to project management principles, including robust Risk Management practices.

Requirements:

• At least 5 years working experience, highly preferably from retail industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Job Description:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Job Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description

• Managing the service delivery team : Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system. Ensure that the team is properly trained and equipped to deliver the service to customers
• Managing customer relationships : Building and maintaining strong relationships with customers. Understanding their needs and expectations and ensuring that the system is meeting those needs
• Ensuring service delivery meets quality standards : Ensuring that the service delivery meets the quality standards set by the Authority. Monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary
• Managing service delivery budgets : Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting
• Managing service delivery contracts : Managing service delivery contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Managing service delivery risks : Identifying and managing risks associated with service delivery. Developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery
• Regular Maintenance Ensuring that the communication system is properly maintained on a regular basis. Conducting routine checks, inspections, and preventative maintenance to ensure that the system is operating at peak performance
• Fault Diagnosis and Repair Diagnosing and repairing faults in the communication system. Troubleshooting, testing, and repairing any equipment or software malfunctions that may occur
• Spare Parts Management : Managing spare parts and equipment required for the communication system. Maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required
• Performance Monitoring : Monitoring the performance of the communication system. Conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise
• Safety Compliance : Ensuring that the communication system meets all safety regulations and standards. Ensuring that all equipment and installations are in compliance with safety codes, regulations, and standards.

Job Requirements

• A degree in Electrical, Electronic Engineering degree; or equivalent work experience
• Strong customer orientation and able to manage customer expectations
• Experience managing external vendors, commercial negotiations
• Good financial and people leadership skills
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Comfortable working in a matrixed organisation with excellent communication and networking skills – able to effectively manage and influence senior leaders as well as a broad range of stakeholder
• Ability to manage risk, and encourage strategic risk management-based delivery in others to manage expectations and communicate effectively
• Strong collaboration skills to build teams across business boundaries
• Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality
• Standby/recall duties required
• Working location is in Ang Mo Kio

Interested candidates, please submit your CV in MS Word format to [email protected]

EA License No: 06C4642

EA Reg No: R23118776

We regret that only shortlisted candidates will be notified.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Preschool Centre Manager

Location: Ang Mo Kio
Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Assistant Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $3,500 - $4,000
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Clinic Manager

Working day: 5.5 days work week
Working Hour: Monday to Friday: 8.30AM to 5PM | Saturday: 8.30AM to 1PM.
Salary range: $4,000 - $4,800
Location: Orchard

Job Responsibilities:

• General nursing duties.
• Assist doctor during procedures.
• Front desk duties such as answering patient enquiries, financial counselling, and cashiering.
• Phlebotomy
• Manage the clinic and supervise junior employees.
• Pre and post operation support for patients.
• Inventory management.
• Other duties assigned by the doctor as required.

Requirement:

• Professional Certificate in Nitec/Diploma/Degree
• At least 2 years above experience in the related field
• SNB Registered

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Description:

Technical Support

• Be the first contact point to provide technical support to ensure exams delivery, especially for computer-based test.
• Support operation teams by ensuring systems and devices which are used for exams purposes are compliant, working properly.
• Lead to establish best practice in providing technical support for Computer-Based Test delivery, and implement the best practice in countries to improve operational efficiency.
• Monitor venue provider tech performance, analyse the root cause of tech incident to mitigate technical risks.
• Provides technical assistance leading up to and during Computer-Based / Paper-Based test delivery, including venue sourcing, venue set up, test day delivery and post-test activities.
• Support exams new products rollout and act as the first contact point to be able to resolve technical issues in a timely manner.
• Log and report technical incidents of exams products, make improvement plan and take actions to mitigate technical incidents in exams delivery.
• Lifecycle management of devices used in exams delivery and ensure technical readiness of equipment and connectivity at test venues.
• Work with the operation team to deliver venue provider and venue staff training, particularly in system operation, including to design the proper training materials and online quizzes based on the business or operation model.
• Occasional work travel according to business needs.

Risk & Compliance

• Work with the operation team to ensure that digital systems and CBT systems are compliant with QCA and Exams delivery guidelines, including making technical mitigation plans to minimize known technical risks and implementing the plan to improve operation efficiency.
• Establish best practices in supporting CBT exam delivery from the technical perspective to ensure all relevant test activities have complied.

Relationship & People management

• Be the point of contact person to local IT service vendor, proactively work with operation team, IT service vendor, and venue technician to deliver exams smoothly.
• Manage ITSD team for Thailand, Malaysia, Singapore and Vietnam, allocate support resources based on actual needs either in a remote way or onsite support to fulfil operation or business requiremets.
• Cooperate with Global Information Service team, regional team and local IT colleagues to implement technical changes.

Job Requirements:

• Bachelor's Degree or equivalent
• Excellent computer skills, solid knowledge of hardware, software, network
• Understanding and experience of risk and compliance management
• Have experiences in support end-user to resolve technical issues.
• IT Skills (Troubleshooting in hardware and software, Solid knowledge in network, computer, operating systems)
• Experience of supporting on delivery of computer-based exams (desirable)
• Troubleshooting experiences of hardware, software and network devices (desirable)

Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.

**We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397

Primary Responsibilities

• Analyze, determine and concur on in-house quality procedures, standards and specifications
• Assess guest requirement and ensuring that guests expectations are met
• Investigate and set standards for quality, health and safety
• Establish standards, procedures and systems to support the service and training program
• Assist Operation Managers in the development and implementation of on-going training, in addition to monthly training calendars to meet specific departmental needs
• Identify training needs or gaps and implement solutions to maximize results to positively impact the Hotels productivity and performance
• Conduct and track regular internal audits to evaluate the effectiveness of training initiatives in meeting our business objectives, in addition to providing recommendations for improvements
• Conduct Hotels specific training courses (i.e. Suggestive Selling, Product Training, Service Standards, Guest Experience, etc.)
• Ensure compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the company’s health and safety program
• Act as a catalyst for change and improvement in performance and quality

Requirements

• Degree in Hospitality or Hotel Management with minimum 3 years of training experience in a global hospitality chain
• Advanced Certificate in Training & Assessment (ACTA) is preferred or equivalent Training qualifications
• Experience in conducting and delivering stand-up training programs, applicable and appropriate to the needs of the business
• Possess good cross-cultural awareness / sensitivity and strong interpersonal skills with an international mindset to facilitate effective working across diverse cultures and different levels of the organization
• Proficiency with the use of Microsoft Office tools
• A team player with strong business acumen, resourceful and results driven
• Adaptable to a fast-paced and dynamic work environment

Assistant Manager, Helpdesk

Jobs Scope:

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software.
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets. Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

Experience

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

Education

• At minimum, Bachelor’s Degree in IT/Computer Engineering or similar
• Proven track record in leading small team of technicians
• Experience in technology refresh projects
• Ability to create and document processes
• Immediate availability is preferred

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

Responsibilities

· Responsible for customer fulfillment satisfaction and responsible for feasible project delivery and contract fulfillment.

· Make and execute the Key-account customer service strategy. Develop targeted customer service strategies based on local business situations and customer requirements to ensure that the service strategies for Key-account customers can reach consensus within and around the team and build an ecosystem that matches industry service strategies.

· Understand customer pain points and requirements, explore and expand business opportunities, and design and provide service solutions that meet customer requirements.

· Participate in project strategy development, bidding, and negotiation, develop and implement the fulfillment & delivery strategies, mitigate fulfillment risks, and ensure project deliverability.

· Oversee and coordinate internal resources and ensure that the delivery and service quality meet the standards, and meet customer requirements for project delivery and network maintenance.

· Align with customers' strategies and organizations, and build high-performance service teams Integrate mainstream quality ecosystem resources (such as certified service provider / sub-contractor)

Job Requirements

· Bachelor's degree either in computer science, business administration, engineering, or a related discipline with an information technology focus;

· Self-initiative to take the responsibility of a task and learn new products/technologies

· The candidate shall be adaptable and flexible to the tasks or job scope being assigned.

· Internal training on product knowledge and on-the-job training will be provided.

Company: Fashion Industry

Location: Central

Position: Customer Relationship Management Manager (Job ID:18777)

Job Description

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
• Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
• Drive initiatives to engage customers across all communications channels
• Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
• Transform customer data into actionable insights to drive intelligent customer engagement

Job Requirement

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in a high-volume Customer Experience and/or Customer Service function
• At least 1 previous background in managing a medium to large scale CRM implementation project
• Proficiency in using CRM tools and platforms
• Preferably with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry.

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Relationship Management Manager (Job ID:18777)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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