Total 470 health consultant job vacancies in Customer Service category in Singapore

Competitive Compensation and Benefit Package

Group Hospitalization, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

A supportive collaborative team

Job Description:

Verifying warranty and service contract coverage using in house system

Order & issue PO to supplier for spare parts require for repair and servicing per requisition from servicing team/mechanics

Liaise with internal and external parties for processing of ordering spare part

Provide quotations to vehicle owner for service/repair jobs

Expedite parts arrival, verify PO & invoice from supplier prior handling to servicing team

Tracking servicing and repair job

Attend to walk in client enquiry

Attend to phone calls and customers enquiries

Attend in customer bookings and explain the terms of service/rental or lease agreements

Liaise with administrative staff on the completion of all papers works with the customers and payment collection

Maintain proper record of documents and correspondence

Ensure the servicing of all rental car are timely

Monitoring the entire process repair for customer vehicle under service/repair/claim

Negotiate and close deal, and handle complaints or objections

Handle stock of brand-new vehicles such as take photo and arrange/send for inspection

Handle customer requests on a timely manner and collect all necessary information and documentation

Build and maintain strategic relationship with existing clients and partners with the aim of increasing sales

Ensuring client requirements are addressed to their satisfaction

Issue invoice for service and repair vehicle

Preparing paper works for all rental agreement and sales/purchase agreement

Providing quotation for potential long-term leasing client

To drop of car on and off timely around in workshop

Complete any ad-hoc task given

▶6 days work week (Mon-Fri 0845-1745, Sat 0845-1600, No overtime work)

Job Requirements:

▶Enjoy interacting and helping clients

▶Be able to effectively communicate with clients

▶Motivated and driven personality

▶Able to multi task

▶Interest in automotive industry

▶Driving Licence (preferred)

Job Benefits:

▶Annual leave

▶Medical leave

▶Health insurance upon confirmation

▶Annual variable bonus depending on performance

▶Daily lunch provided

▶Staff rate for rental/leasing of cars

$2300-3300

Mon- Sat, 8.30am-6pm

Location: Sin Ming

Job Descriptions:

• Perform maintenance and repair on customer vehicles, especially ECU, TCU and Gearbox repairing.
• Identify problems with vehicles using the diagnostic equipment.
• Explain automotive repairs and issues and provide great customer service.
• Test the functionality of parts and systems of vehicles.
• Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.

Job Requirements:

• 2-3 years relevant working experience.

AUXILIARY CONSULTANT (AC), EA LIC: 19C0013
TAN SZE MIN, EA REG No.: R2196393

Looking for Financial Enthusiasts to join our team. Leads will be provided to you!

If you have a passion for finance or interested to see how the finance industry is like,

we want to hear from you! You will play a vital role in helping our clients achieve their

financial goals!!

Previous work experience is not mandatory; we warmly welcome candidates of all

experience levels.

What we offer:

• 1 to 1 mentorship will definitely be provided by experienced professionals with up to 20 years’ experience.
• Gain comprehensive knowledge in personal finance, investments in various asset classes.

You will learn how to:

• Analyse and manage client’s financial portfolio.
• Providing advice based on clients’ financial and protection needs.
• Acquisition of new clients and maintaining relationships with existing clients
• Learn and adopt new plans to enhance the client’s financial portfolio through insurance, savings, and investment.

Requirements:

• Currently pursuing a diploma/degree or graduated with either.
• 21 and above (Regulatory requirement)
• Relevant certifications and licenses are a plus. (Not compulsory)
• Exceptional interpersonal and relationship-building skills.
• Results-driven and committed to delivering excellent client service.

Benefits:

• Up to $5,000 monthly basis allowance with attractive performance-based incentives such as commission and overseas trips
• Joining bonus is provided as well!
• Work-life balance; flexible working hours
• A vibrant & supportive team environment

Looking for Financial Enthusiasts to join our team. Leads will be provided to you!

If you have a passion for finance or interested to see how the finance industry is like,

we want to hear from you! You will play a vital role in helping our clients achieve their

financial goals!!

Previous work experience is not mandatory; we warmly welcome candidates of all

experience levels.

What we offer:

• 1 to 1 mentorship will definitely be provided by experienced professionals with up to 20 years’ experience.
• Gain comprehensive knowledge in personal finance, investments in various asset classes.

You will learn how to:

• Analyse and manage client’s financial portfolio.
• Providing advice based on clients’ financial and protection needs.
• Acquisition of new clients and maintaining relationships with existing clients
• Learn and adopt new plans to enhance the client’s financial portfolio through insurance, savings, and investment.

Requirements:

• Currently pursuing a diploma/degree or graduated with either.
• 21 and above (Regulatory requirement)
• Relevant certifications and licenses are a plus. (Not compulsory)
• Exceptional interpersonal and relationship-building skills.
• Results-driven and committed to delivering excellent client service.

Benefits:

• Up to $5,000 monthly basis allowance with attractive performance-based incentives such as commission and overseas trips
• Joining bonus is provided as well!
• Work-life balance; flexible working hours
• A vibrant & supportive team environment

As a Salesforce Support Consultant in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Salesforce (CRM), in full development of the growth of connected digital business.

Role Description

• Participate in Salesforce projects, roll-outs including localizations and support.

• Participate in functional and technical support by qualifying tickets and issues from the customers or L2 support team by following existing procedure, process and SOP documents.

• Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with the functional roadmap of the editor and the constraints of the client

• Level 2 expertise: analyze and document the anomalies, qualify and diagnose the problem. Support to deep dive/test on Level 3 (software editor) related issues with Level 2.0 experts.

• Communicate with customer, L2 support team on solutioning of tickets.

Profile

• Minimum Diploma or Bachelors in Information Technology , Business and Engineering

• Minimum 1-3 years of experience, in customer and Technical Support

• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.

• Experienced in Retail Industry, CRM and Software Implementations is a plus.

• Good command over English.

• Mandarin is a good additional value.

• Certification : System Administrator and Service Cloud

To provide L1, L2, L3 support for SAP HANA

Requirements:

• Database Incident management, Event Management, Outage Management & Service Request Management
• Root Cause Analysis
• Support standard/non-standard Build activities
• Provide Database support to RDBMS such as HANA Database
• Supporting Backup & Recovery
• Alert handling and optimization
• Decommissioning of system/server as needed

You will support the development of the SingHealth Duke-NUS Cell Therapy Centre by coordinating the efforts of various departments across SingHealth. This includes providing administrative and secretariat support, collecting relevant data for registries and maintaining audit. You will report to the Centre Head on the Centre’s performance regularly and highlight operational issues, if any. In addition, you will work closely with relevant stakeholders to facilitate and support the Centre’s clinical, educational and research activities.

Requirements

• Bachelor’s Degree in general discipline, preferably with experience in administration, operations or management support functions in a hospital setting
• Excellent interpersonal and communication skills
• Good team player who is organized, responsible, takes initiatives and able to work independently
• Detail-oriented and able to work in a fast-paced environment

Job Description

• Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner
• Manage the day-to-day AIC Link operations to deliver prompt and quality customer service
• Engage client/caregiver in identifying client’s care needs and wishes, formulate care/service plans and linking client to service provision
• Assess and match relevant financial schemes and facilitate application to support client’s care expenses
• Solicit feedback from clients/caregivers for service standards review and improve customer satisfaction
• Liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities
• Participate in case discussion or client/family conference with relevant stakeholders
• Participate, collaborate and contribute to initiatives/projects/events
• Assist/contribute as subject matter expert for the continuous improvement to system, process and service
• Collate data, monitor trends of referrals and identify possible service gap
• Ensure proper documentation of all transactions into the IT system or/and case notes

Requirements

• Professional qualification in Nursing or Allied Health disciplines relevant to the job
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
• Knowledge in geriatrics, community services and financial schemes will be an advantage
• Proficient in Microsoft Office (Word, excel, powerpoint)
• Good problem solving skills and attention to detail
• Pro-active work attitude with good interpersonal, communication and organizational skills
• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders
• Keep abreast on the various clinical assessment tools, community services and schemes
• Able to work independently, multitask effectively under pressure and highly adaptable to changes
• Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work
• Successful candidate may be required to carry out the above-mentioned duties in either AIC HQ or hospital setting

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

As a Patient Service Associate in our Urgent Care Centre (UCC), you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission and discharge processes, which includes financial counselling, payment, monitoring of bed request status, ensure proper registration of personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure UCC’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Attend to any patient and next-of-kin enquiries.
• Provide chaperone assistance to doctors/nurses.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

Customer Service Specialist – Join Our Growing Team!

Fit Island is seeking a Customer Service Specialist to join our growing team! This is a fantastic entry-level opportunity for recent graduates who are passionate about customer service and possess excellent communication skills. Responsibilities include handling customer inquiries via phone, email, and chat, resolving issues, and providing exceptional service. Fluency in English and Mandarin Chinese is a must.

Key Responsibilities:

• Respond to customer inquiries promptly.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide excellent customer service and build strong customer relationships.
• Maintain accurate records of customer interactions.
• Contribute to a positive and productive team environment.

Requirements:

• Excellent communication and interpersonal skills (English and Mandarin).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• New graduates are encouraged to apply.

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Our Client

• Well established financial institution

Highlights

• Competitive salary (basic pay, allowance and commission) and attractive benefits
• 1 to 1 mentorship and on job training provided.
• Opportunity for career progression to managerial role

Responsibilities

• Provide excellent financial advice based on clients’ individual needs and recommend on products accordingly.
• Establish good relationships with clients.
• Attend in marketing event and roadshow for customer acquisition.
• Provide efficient and good after sales services.

Job Requirements

• Degree/ local diploma holder with aggressiveness and helping people in achieving financial goal.
• Good interpersonal and customer service skills

Interested Applicants, please click on Apply NOW or email your latest cv to joey.chan(at)paradigmrecruitment.com.sg.

We regret to inform you that only shortlisted applicants will be contacted.

EA Reg No: R22110985

EA License No: 21C0434

• Greet and assist customers, directing them to the self-help kiosk for queue tickets.
• Verify customer transactions and appointment times, providing necessary assistance.
• Coordinate meeting room bookings.
• Address basic inquiries from customers.
• Support the Customer Service Center operations
• Ensure timely collection and processing of documents.
• Follow up with customers regarding documents collection

Job Requirements:

• Minimum Diploma and above
• At least 1 year of experience in customer service/ administrative functions
• Proficient in MS Office

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Overview

The Senior Manager will support the Centre for Innovation in Healthcare (CIH) Head in leading the CIH services and initiatives as well as the NUHS Practice Changing Innovation (PCI) programme to drive innovation projects at various stages of the healthcare innovation journey, to progress them towards the final goal of deployment and clinical adoption of the innovation.

Job Descriptions

1. Support CIH to lead the management of CIH team to deliver CIH’s services and KPIs including charting of CIH’s strategy and progress updates to stakeholders
2. Support CIH Head to lead the Practice Changing Innovations (PCI) programme to drive innovations towards deployment and adoption in NUHS hospitals, clinics and healthcare community and beyond
3. Lead the PCI secretariat in conducting
4. Manage external and internal innovators interested to conduct usability trial studies, clinical trials or Health Technology Assssments (HTA) in NUHS hospitals, clinics and healthcare community
5. Responsible for end-to-end management of the projects by working closely with CIH Clinical Research Coordinators (CRC)
6. Forge new partnerships and maintain relationships with CIH healthcare ecosystem partners to support CIH innovators
7. Works closely with CIH team to strengthen engagement of our healthcare ecosystem partners through organisation of CIH events or implementation of new initiatives
8. Leads in ad-hoc innovation events and projects.
9. Monitor and manage fund utilization and availability.
10. Support in HR related functions and annual manpower budgeting.

Job Requirements

• Bachelor of Science or equivalent. Other qualifications in Business or Entrepreneurship preferred.
• At least 8 years of relevant experience in healthcare innovation activities
• Excellent interpersonal and communication skills
• A strong team player
• Have keen interest in health innovations
• Able to work in a complex organisational environment, with a need to balance expectations of multiple stakeholders
• Able to multi-task and adapt to a fast-changing environment
• Able to tackle complicated research, regulatory and contractual issues independently
• Proficient in I.T. systems and MS Office applications

Responsibilities:

• Responsible for day to day operations at the clinics
• Communicate and provide assistance to our patients/members
• Schedule appointments and answer telephone enquiries and emails
• Maintain and update client database
• Management of invoice and payments at the clinics
• Participate in corporate events (if required)
• Ad-hoc duties assigned by the management

Requirements:

• Possess good communication skills, with a pleasant disposition
• Meticulous and systematic with administrative procedures
• Believe in the mission – to enable our community to live lift at its fullest
• Responsible, dependable, trustworthy and punctual
• Willingness to learn and grow in a demanding environment
• Confident and fluent in English.
• Previous experience in sales, customer service or working in clinics is preferred

Benefits:

• Leave and medical benefits
• Healthcare benefits amongst brands under The Health Collective

Applications will be considered on a rolling basis.

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team

The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know!

Job Description

We are looking for someone who is excited to work in an AI start-up and is willing to develop him/herself in the HRTech space. This role would be ideal for someone who is self-motivated and is able to pick-up the relevant industry knowledge quickly.

As a Customer Success Consultant, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know JobTech's software incredibly well and help your customers fully adopt the platform.

If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.

Job Description

• Activation: Lead customer onboarding and serve as a solutions expert to help customers achieve their objectives.
• Renewals & Expansion: Manage account relationships to ensure satisfaction and drive account growth through renewals, upsells, and cross-sells.
• Product Collaboration: Work with the product team to analyze usage patterns, gather user feedback, and contribute to feature development aligned with customer needs.
• Nurturing: Assess customer health, design retention strategies, and deliver training and presentations for key accounts.
• Upselling & Cross-Selling: Promote additional services and products, leveraging customer insights to recommend relevant solutions.
• Communication: Create and manage customer communications and materials, collaborate on success stories, respond to inquiries, handle change requests, and conduct weekly client calls.
• Technical Liaison: Work with technical teams to troubleshoot issues and monitor bug resolution.
• Project Implementation & Management: Oversee project implementations to ensure alignment with customer objectives and successful delivery.
• Monthly QA and Production Release Participation: Provide feedback during QA, sanity testing, and production releases to ensure new features meet customer expectations.

Requirements

• Customer Success Expertise: 2-5 years of experience in a customer success, account management, or client-facing role, with a track record of driving customer satisfaction and retention.
• Relationship Management: Proven ability to build and maintain strong, long-lasting customer relationships, acting as a trusted advisor.
• Retention & Growth Strategies: Demonstrated experience in developing and executing strategies that improve customer retention and promote upsell/cross-sell opportunities.
• Account Management: Proficiency in managing multiple accounts, ensuring customer needs are met and expectations are exceeded.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer challenges proactively.
• Communication: Excellent verbal and written communication skills, capable of conveying complex concepts clearly and persuasively.
• Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering solutions that drive value.

Compliance with our strict information security policies is mandatory:

• Policy Compliance: Adhere to JobTech's information security policies and procedures.
• Risk Management: Identify, assess, and mitigate security risks to protect sensitive information.
• Incident Response: Participate in the detection, analysis, and response to security incidents.
• Security Training: Attend regular training on information security best practices.
• Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data.
• Regulatory Compliance: Ensure compliance with relevant legal, regulatory, and
• contractual requirements related to information security.
• Team Collaboration: Work closely with other functional departments to ensure cohesive security measures.
• Confidentiality: Maintain the confidentiality of sensitive information and enforce data protection measures.
• Continuous Improvement: Stay updated on the latest security trends and continuously improve the JobTech's security posture.

Note: We regret to inform that only shortlisted candidates will be notified.

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure ward’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors/nurses and prepare documents throughout patients’ stay.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Saturday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 11am to 8pm.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team

The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know!

Job Description

We are looking for someone who is excited to work in an AI start-up and is willing to develop him/herself in the HRTech space. This role would be ideal for someone who is self-motivated and is able to pick-up the relevant industry knowledge quickly.

As a Customer Success Consultant, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know JobTech's software incredibly well and help your customers fully adopt the platform.

If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.

Job Description

• Activation: Lead customer onboarding and serve as a solutions expert to help customers achieve their objectives.
• Renewals & Expansion: Manage account relationships to ensure satisfaction and drive account growth through renewals, upsells, and cross-sells.
• Product Collaboration: Work with the product team to analyze usage patterns, gather user feedback, and contribute to feature development aligned with customer needs.
• Nurturing: Assess customer health, design retention strategies, and deliver training and presentations for key accounts.
• Upselling & Cross-Selling: Promote additional services and products, leveraging customer insights to recommend relevant solutions.
• Communication: Create and manage customer communications and materials, collaborate on success stories, respond to inquiries, handle change requests, and conduct weekly client calls.
• Technical Liaison: Work with technical teams to troubleshoot issues and monitor bug resolution.
• Project Implementation & Management: Oversee project implementations to ensure alignment with customer objectives and successful delivery.
• Monthly QA and Production Release Participation: Provide feedback during QA, sanity testing, and production releases to ensure new features meet customer expectations.

Requirements

• Customer Success Expertise: 5 to 8 years of experience in a customer success, account management, or client-facing role, with a track record of driving customer satisfaction and retention.
• Relationship Management: Proven ability to build and maintain strong, long-lasting customer relationships, acting as a trusted advisor.
• Retention & Growth Strategies: Demonstrated experience in developing and executing strategies that improve customer retention and promote upsell/cross-sell opportunities.
• Account Management: Proficiency in managing multiple accounts, ensuring customer needs are met and expectations are exceeded.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer challenges proactively.
• Communication: Excellent verbal and written communication skills, capable of conveying complex concepts clearly and persuasively.
• Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering solutions that drive value.

Compliance with our strict information security policies is mandatory:

• Policy Compliance: Adhere to JobTech's information security policies and procedures.
• Risk Management: Identify, assess, and mitigate security risks to protect sensitive information.
• Incident Response: Participate in the detection, analysis, and response to security incidents.
• Security Training: Attend regular training on information security best practices.
• Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data.
• Regulatory Compliance: Ensure compliance with relevant legal, regulatory, and
• contractual requirements related to information security.
• Team Collaboration: Work closely with other functional departments to ensure cohesive security measures.
• Confidentiality: Maintain the confidentiality of sensitive information and enforce data protection measures.
• Continuous Improvement: Stay updated on the latest security trends and continuously improve the JobTech's security posture.

Note: We regret to inform that only shortlisted candidates will be notified.

Who we are

SimCorp offers an industry-leading integrated investment management platform.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we serve clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Since its foundation in 1971, SimCorp has worked closely with the investment industry to develop a world-class platform. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 2,800 people globally, spanning more than 30 offices worldwide.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by executing a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

Why is this role important to us:

Senior Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.

In this key role, you will work closely with the client to provide support and solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. The opportunity presents itself to engage in a lively, continually evolving international business setting with promising possibilities for career advancement. If you want to contribute to our success and develop in a professional environment - grow with us!

What you will be responsible for:

• You will act as the central point of communication with our clients on issues of production support and work to uphold the partnership.
• Provide L1- L3 support for resolving problems and issues that occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
• Application Configuration maintenance and enhancement and daily operations of the applications (including monitoring and troubleshooting)
• You will be required to work onsite at a client. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

What we value:

• A Bachelor’s degree in finance or economics
• Minimum 5 years experience within asset management, insurance, superannuation funds, funds management, or custodian
• You have experience in SimCorp Dimension or front-to-back office system operations.
• Broad knowledge and solid experience in financial issues - theoretical as well as practical
• You are good at working on and prioritizing multiple tasks at the same time.
• Proactive nature, service-minded, and a natural ability for problem-solving, enthusiastic, committed, result-oriented, and able to thrive in a time-sensitive setting
• Skilled in engaging with clients and adept at creating presentations, coupled with proficiency in English communication, both oral and written)

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, fostering a truly inclusive and empowering environment

#LI-Hybrid

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

The Patient Service Associate is responsible for providing assistance to patients which includes (but not limited to) reception duties, registration, admissions, payment collections and other administrative duties in the Emergency Department. To ensure Patient's information are up-to-date and accurate. To be in compliance with personal data protection act (PDPA).

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

• Liaising with Nurses and Doctors of patients' long wait time to consultation.
• Maintain Yishun Health Standards of Service Delivery at all times.
• To conduct On-the-Job Training (OJT) for new staff in the A&E.
• Ensure Service Readiness at all times.
• To assist the Supervisor in the planning of departmental roster when staff report absents from work.
• Assist the Manager/Supervisor or Nursing Officer in continuous work improvements, data collection and other related tasks when necessary.

Counter

• Receive patients and visitors who present themselves at the counter.
• Answer telephone calls and attend to enquiries courteously and promptly at all times.
• Demonstrate good interpersonal skills with to members of the public and staff.
• Maintain Yishun Health Standards of Service Delivery at all times.
• Maintain confidentiality of patient's information.

Registration

• Perform registration for all patients at A&E.
• Inform patients of the estimated waiting time for consultation.
• Collect payment in advance for A&E service and after end of A&E attendance for non-standard services rendered.
• Be accountable for payments collected.

Admission

• Prepare necessary forms for admission.
• Perform admission paperwork and provide financial counseling to patients and family members.
• Financial counseling for decant of patients to other hospitals.
• Advise and direct patients who require financial assistance to the appropriate department/s.
• Collect payment for services rendered and be accountable for payment collected.
• Collect General Consent for admission and proper documentation for any follow-up action required.
• Monitor Financial Counselling turnaround time and assign cases to PSA team members on same shift

Appointment

• To obtain SOC appointment for urgent cases and advice patient of appointment time via SMS or call.
• Inform SOC of OPAT case from EDIEDTU.

Death Registration

• Perform death registration for deceased patients.
• Reporting to ICA for any trouble shooting on the ground.

Other Administrative Work

• To undertake safekeeping of patient's property
• Responsible and responsive to patient's feedback/complaints before referring to the Supervisor / Executive / Manager.
• Updating data on chat group for management of bed wait and financial counselling TAT and or other ad hoc data required by management.
• Any ad-hoc duties assigned by Supervisor / Executive / Manager.
• Trainer for new junior staff for on the job training

(B) GENERAL

• Arrange and replenish brochures, magazines and newspaper daily.
• To maintain the cleanliness and tidiness of all counters and patient waiting area.
• Ensure the following equipment are in good working order:

1. Fax machine
2. Laser Printers
3. Photocopier
4. Computers and bar code readers
5. Labels printing machine

• Encourage patients to complete Feedback forms.
• Perform all filing work required
• Assist in Data collection for statistics purposes.
• Call Facility/ Maintenance DepartmenV ITD for repair works.
• To participate in Process Improvement Projects and streamline work processes that enhance productivity.
• Participate in corporate events whenever necessary.
• Undertake other duties directed by the Manager/Nurse Manager/Supervisors.

JOB REQUIREMENTS (EDUCATION, TRAINING AND EXPERIENCE)

• Minimum N level, ITE Nitec, ITE Higher Nitec, Diploma
• Good communication and interpersonal skills
• Minimum one year experience as Team Leader
• Minimum two years working experience will be advantageous
• For required Diploma holder, one year experience with good performance
• Basic PC knowledge is
• Willing to work 3 rotating shifts (morning, afternoon and night shifts), on weekends and public holidays

• Location: Central
• Monday - Friday: 9am - 6pm
• AWS provided

Responsibilities:

• Participate in discussions to understand business processes and user requirements.
• Provide consultative advice and support on SAP-related functions and activities.
• Collaborate with vendors for SAP Application Management Services.
• Evaluate and implement third-party add-ons to enhance SAP capabilities.
• Conduct feasibility studies for SAP modules based on business needs.
• Prepare and maintain documentation for customized SAP solutions.
• Track project timelines, requirements, and costs to ensure successful delivery.
• Provide L1/L2 SAP support and follow up on escalated issues (L3).
• Support various SAP projects, enhancements, rollouts, and post-go-live activities.
• Prepare management reports on project status and progress.

Requirements:

• Bachelor's degree in Computer Science or a related field.
• About 2 to 3 years of experience working with SAP, particularly in FICO, SD, MM, and related modules.
• Demonstrated expertise in SAP, with a focus on Material Management, Logistics, or Sales and Distribution in technical and/or functional roles.
• Experience with SAP OpenText is an advantage.
• Proven track record in managing projects through their full lifecycle.

HOW TO APPLY:

Interested applicants, please click on "Apply Now".

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

Come join us to be a strong advocate to share with patients on self-help and self-care!

You will proactively promote and educate patients on the use of mobile applications and self-help functions, and onboard them into nationwide healthcare initiatives (e.g. Healthier SG) to promote self-care. You will have the opportunity to positively make a difference to the patients and community through facilitating and planning for programmes. This involves liaising with partnered vendors, planning for logistics and schedules to carry out the programmes.

Additionally, you will be involved in daily clinic operations’ activities. Your main responsibilities will be to help patients navigate through the polyclinic through registration, scheduling and rescheduling appointments, processing referrals, and handling payments. You will be the first point of contact for patients to answer their general questions, perform initial health screening activities such as height and weight measurements, and administering blood pressure checks, and making outgoing calls to patients to address any urgent requests they have. Additionally, you will provide administrative support to the clinic as needed.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Computer literate
• Pleasant disposition and personality
• Excellent interpersonal and communication skills.
• Experience in frontline and customer service preferred.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment.
• Commit to a 5.5 days’ work week