While the campus is under construction, you may be deployed to Tan Tock Seng Hospital (TTSH), Admiralty Medical Centre (AdMC) and Khoo Teck Puat Hospital (KTPH). However, you will be working in the new Woodlands Health Campus once it is operational (estimated 2023).

During your deployment to TTSH/AdMC/KTPH, you will:

Be part of the team assisting patients with activities such as patient registration, payment, financial counselling, appointment scheduling, or assisting clinicians.

At the new Woodlands Health Campus (WHC), you will:

• Support WHC’s transition to the new campus and be part of the WHC’s operations team to ensure efficient clinic operations and deliver good patient experience.
• Perform patient service duties which will include:
• Roving patient service duties - Assist and anticipate patients’ service needs, assist in use of self-service stations or mobile apps
• Room assistance duties- Assist clinicians during consultations, relay doctor’s instructions to patient, manage queue for clinic
• Counter duties - Provide financial counselling, medication supply verification, etc
• Clinically-related duties - Perform phlebotomy, visual acuity etc
• Administration duties – manage phone and email enquiries, ensure clinic readiness etc

Requirements
• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Experience in frontline customer service is preferred
• Possess the ability to work staggered clinic hours, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Job Responsibilities:

1. Answer calls and redirect inquiries to the appropriate personnel.
2. Assist with various administrative tasks as needed.
3. Schedule and arrange appointments as required.

Job Requirements:

• Opens to Singaporean only
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Open to candidates with no prior experience.

Job Title: Command Centre Specialist

Deployment:

• Oversee the coordination and scheduling of personnel across various sites, utilizing monitoring systems for efficiency.
• Maintain accurate records of attendance and address any related issues such as lateness or absences in a timely manner.
• Manage security systems and monitor feeds for any incidents, ensuring a prompt response as necessary.

Administration:

• Handle incoming inquiries from personnel and clients, redirecting as needed with minimal supervision.
• Collaborate with Payroll to resolve any payroll discrepancies for personnel.
• Ensure meticulous management of security documentation according to established procedures.

Incident Management:

• Document and report incidents promptly and accurately, adhering to regulatory guidelines.
• Report incidents to management as required.

Additional Responsibilities:

• Fulfill additional duties as assigned by superiors.

Working Hours:

• 8 hours a day, within a 24-hour period. 5-day work week shift from Monday to Sunday.

Additional Requirements:

• Preferred valid Class 3 driver's license.
• Minimum 1 year of experience in the relevant industry.
• Ability to work independently and responsibly.
• Understanding of operational principles.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and Google applications.
• Familiarity with monitoring systems and computer operations.
• Eagerness to learn and adapt to new technologies and processes.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Contact Centre Support Specialist

Job Description:

• Up to 7 years of IT experience & 5+ Years on Contact Centre applications in banking/financial services industry. Knowledge on Avaya Contact Centre solution is preferred.
• Possess good knowledge on 3 tiers-architecture application to:
• Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
• Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
• Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
• Be able to conduct application capacity planning and perform performance tuning.
• Be able to participate/conduct regular DR simulation/live DR exercise.
• Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.
• Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA
• Proactively Identify and Identify opportunities for preventive Measure.
• Perform Administration & Optimization to achieve of Optimal System Performance
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to Established Standards
• Recommend Design and Operational Optimizations
• Respond on time to the queries raised by various business units
• Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders
• Work with Project/Enhancement Teams to Review, Transition for Run Team

Requirements:

• Contact Centre applications – Interactive Voice Response (IVR), softphone application, SMS Banking.
• OS: Unix/Linux platform/Windows
• DB: MS SQL and Oracle
• App server: IIS, WebLogic/WebSphere,
• Middleware: WebLogic, CD/SSH
• Programming Language: Java, C++, shell script, Windows scripting

Company Reg No.: 201131609D | Licence No.: 11C4684 | Reg No: R1435178, Nadiah Marican

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Solutions Specialist to join us in Singapore! The Customer Solutions Specialist will be responsible for business analytics, analyzing internal and customer data to help maintain and develop relationships with existing customers and open opportunities at new customers. This role requires a versatile and driven individual with broad business acumen and excellent verbal/written communication skills. This individual should be adept with cross-cultural business relationships and flexible hours dictated by international business.

Essential Duties and Responsibilities:

• Working directly on data mining and related data solutions for problem solving related to supporting customer needs.
• Data analysis of internal, marketing and customer data to support business development activities.
• Responsible for collecting market data and communicating current and emerging needs for current and new accounts within the segment and region to drive value propositions development.
• Support negotiations about pricing, delivery, etc. within the boundaries set by Director or VP of CRM, and responsible for quotations handling, sales agreements, and accountable for credit limits.
• Assist in developing long-term, mid-level relationships at customer accounts
• Works closely with CBO team and may need to attend regular production meetings and manage escalations
• Responsible for working with Director on positioning new value propositions at target accounts for commercial development and for communicating value propositions to the market.
• Supporting the development of relationship map of key organizations in the value chain, increasing coverage/ networks within the accounts’ organizations focusing on engineering, technology, and sales.
• Responsible for providing sales forecasting monthly or as required
• Communicate via written and verbal reports weekly and monthly on progress and issues at Account with recommendations as to next steps needed at the account.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, and Abilities:

• Execution excellence & accountability
• Demonstrated persistence and tenacity.
• Ability to prioritize projects and respond to customer needs
• Experience in a matrix organization, experience working with colleagues.
• Strong verbal and written communication skills
• Strong Excel and PowerPoint skills
• Database query skills

Educational/Certification Requirement:

• BS in Business, Engineering preferred or equivalent

Experience Requirement:

• Minimum 3 years of relevant experience in the field of sales, account management, business analytics and/or business development.
• Ability & willingness to work at all levels of the organization to get the job done.
• Analytical, with good judgment, business sense, and problem-solving skills.
• A strong negotiator who is able to identify customer’s needs and persuasive in presenting ideas.
• A team player, able to work interdependently

Business Travel:

• Willing and able to travel Internationally to support customer meetings, training and internal meetings, as required

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

We are seeking a motivated and organized Help Desk Team Lead to oversee a team of 3-4 technical support specialists. This role offers the opportunity to lead a dynamic team while contributing your own technical expertise to ensure exceptional customer service.

Responsibilities:

Team Leadership:

• Supervise and mentor a team of 3-4 helpdesk and technical support staff.
• Delegate tasks, provide coaching, and conduct performance reviews.
• Foster a collaborative and supportive team environment.

Technical Support:

• Resolve complex technical issues when necessary, working alongside the technical support team.

Ticket Management:

• Oversee the efficient closure of customer tickets, ensuring timely resolution.
• Prioritize and assign tickets to team members based on expertise and workload.
• Track key performance indicators (KPIs) related to ticket resolution times and customer satisfaction.

Communication & Collaboration:

• Act as a liaison between the helpdesk team and the product development team.
• Effectively communicate technical issues and customer feedback to the product team.
• Provide clear and concise updates to customers regarding their support tickets.

Qualifications:

• Minimum 2 years of experience in a technical support or helpdesk environment.
• Proven ability to lead and motivate a team.
• Excellent problem-solving and analytical skills.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in relevant technical support tools and ticketing systems.
• Ability to work independently and as part of a team.

Regional IT Support Specialist

Regional Intellectual Property Organization

Permanent, Central Singapore

Company Overview

The organization is a prominent intellectual property (IP) service provider in the Asia-Pacific region. With a history of more than 100 years, they have developed a strong infrastructure supported by advanced systems and highly capable teams.

They offer a comprehensive array of services encompassing the protection, commercialization, enforcement, and management of various types of intellectual property, such as patents, trademarks, and designs.

Responsibilities

As a Regional IT Support Specialist, he/she will play a crucial role in ensuring the smooth operation of IT systems in the Asia offices. This position will be responsible for providing technical support, troubleshooting issues, and implementing solutions to enhance the overall IT infrastructure of the organization. This role requires a combination of technical expertise, excellent communication skills, and a strong commitment to customer satisfaction.

The incumbent sits in a regional IT team of 11 headcounts who are based across Asia. This position reports to the IT Operations Manager (based in Singapore) and will be expected to handle approx. 250 end-users regionally, in which about 130 of them are based in Singapore.

Your responsibilities will include but are not limited to:

Technical Support:

• Provide timely and effective technical support to end-users within the region.
• Troubleshoot hardware, software, and network issues, resolving them efficiently to minimize downtime.
• Collaborate with the central IT team to escalate and resolve complex technical issues.

System Maintenance:

• Conduct routine maintenance and updates to ensure the stability and security of IT systems.
• Monitor system performance and take proactive measures to address potential issues.

IT Infrastructure Management:

• Manage and maintain local IT infrastructure, including servers, networks, and peripherals.
• Collaborate with vendors and third-party service providers to ensure seamless operation of IT systems.

Documentation:

• Create and update documentation for IT processes, procedures, and troubleshooting guides.
• Maintain an inventory of hardware and software assets within the region.

The Successful Candidate

• Diploma or Degree in Information Technology/Computer Science
• Minimally 2 to 3 years of relevant experience in a similar role
• Experienced in Wintel, IT operational & helpdesk processes and infrastructure maintenance
• Experienced in Microsoft 365, Cloud and Virtualization technology (VMware)
• Knowledge in ITIL processes and best practices
• As this role may at times work closely with the office in greater China, experience working within this region and proficiency in Mandarin language skills will be required to liaise with native mandarin speaking stakeholders
• An independent worker, at the same being able to work in a collaborative team environment
• Excellent interpersonal and communication skills to influence and manage relationships with stakeholders across all levels

What’s in it For You

• Working for one of the globally acknowledged company within the industry. A truly established and leader in the industry
• Available career progression and avenues to contribute positively to the organization

RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep

JO Reference: JO-240315-346446

•⁠ ⁠Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)

•⁠ ⁠Maintaining a positive, empathetic, and professional attitude toward customers always.

•⁠ ⁠Ensure customer satisfaction and provide professional customer support.

•⁠ ⁠Acknowledge and resolve customer complaints

•⁠ ⁠Handle requests, feedback, and queries professionally

•⁠ ⁠Provide technical advice to the customer

•⁠ ⁠Any ad-hoc duties as assigned from time to time

Requirements

•⁠ ⁠Working hours : Saturday to Wednesday 12.30pm to 9.30pm (Remote working during weekends and after company operating hours)

•⁠ ⁠At least Diploma, Advanced Diploma, Bachelor’s Degree in Business Administration or equivalent

•⁠ ⁠0 - 2 Year(s) related working experiences

•⁠ ⁠Ability/readiness to work on weekends and weekday evenings

- 1-2 years contract (renewable based on performance and headcount needs)

- Working hours:

a) 8.30am to 6.00pm (Monday to Friday) OR

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

- Up to $2300 + PB

- Ang Mo Kio

Job Description:

1. Outbound Call Associate
   • Proactive contact and engage customers to gather critical information through survey, telemarketing activities
   • Meet and achieve the individual and company’s key performance indicators
   • Acquire a strong knowledge of the products and services, culture and processes
   • Provide quality customer service and prompt follow-up to customers over the phone and/or email
   • Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
   • Resolve customer queries efficiently and escalate issues promptly
   • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
   • Other duties as assigned by Team Lead and/or Branch Head
2. Front Desk Floater – Customer Service Associate
   • Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
   • Proactive manage all front desk duties over the counter, phone and email
   • Identify, profile and tier customers to the types of services that are relevant to their needs
   • Ensure smooth customer transactions at all times and provide quality customer services
   • Perform administrative duties, manage appointments and register customers
   • Prepare room logistics and necessary materials
   • Other duties as assigned by Team Lead and/or Branch Head​

Period:

• 1-2 years contract (renewable based on performance and headcount needs)

Working Hours:

a) 8.30am to 6.00pm (Monday to Friday) OR
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Salary:

• $2300 + PB

Location:

• Ang Mo Kio

Job Requirement:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Responsibilities:

• Implement SOP for incident and request management, providing high-quality support to customers through efficient case triaging, and monitoring and resolving issues to maintain optimal product and service performance
• Oversee major incidents, handling customer and internal communications, coordinating communication bridges with top-tier customers, and managing escalations up to leadership levels
• Invoke and manage crisis and security management processes
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Collaborate with vendors and service providers, to address incidents and overseeing changes, ensuring effective communication, prompt resolution and minimal downtime.

Job Requirements:

• Minimum 4 years of demonstrated expertise in telecommunications within a large-scale business environment.
• Minimum of 4 years proven experience in a customer support role, preferably in a technical support or service desk environment.
• Minimum of 3 years proven experience in managing all aspects of Major Incident.
• Commitment to continuous learning and staying updated with industry trends and best practices.
• Experience with developing training programs and delivering training.
• Fluent in English – excellent verbal and written communication skills.
• Good to have experience in the aviation sector.
• Preferably with TIL V4 Foundation certificate and experience working with ServiceNow. And, Agile, Six Sigma or related certification

Additional Info:

• 8am to 8pm (12 hours day shift, including weekend)
• Hybrid work arrangement (any 3 days WFO, 2 days WFH)
• For the first 6-7 months (Training Period), working hours would be Mondays – Fridays, 9am-6pm/10am-7pm

To apply, please visit www.gmprecruit.com and search for Job Reference: 23979

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Operation Support Specialist | Inventory Management | Yishun

Salary range: S$2800- $3000
5 days ( Mon - Fri )

Location : Yishun Industrial Park A

Responsibili