Total 2,429 human resource manager job vacancies in Customer Service category in Singapore

Position: Customer Service Officer (Healthcare)

Salary: $2,200 - $2,700 + AWS + Variable Bonus

Location: Across Singapore

Working Hours / Days: 8.30AM - 5.30PM (Mon – Fri) , 08.30AM – 12.30PM (Alt Sat)

Our Public Healthcare Client located (near MRT) is inviting individuals who enjoys customer service to join their healthcare family as a Patient Service Associate.

Candidates without relevant experiences and positive attitude and has a keen interest in customer service are welcome to apply!

Responsibilities:

• Provide frontline services and general administrative duties of the clinic or centre.
• Maintain overall décor and cleanliness at the clinic, front counter and reception area.
• Attend to patients at counters for registration and payment and appointment line.
• Provide financial counselling where necessary.
• Trace case notes for walk-in cases, billing and charges.
• Account for handover and closing of counter payments.
• Attend to clinic complaints and escalate to higher management when needed.
• Assist doctors with patient’s medical reviews in the consultation rooms.

Requirements:

• Possess GCE "N" Level, GCE "O" Level, Professional Certificate/NiTEC or Diploma.
• Minimum 2 years of relevant working experiences in customer service and customer handling preferred.
• Candidate with experiences in the healthcare industry will be an added advantage.
• Open to work overtime and deployment during pandemic.

Interested applicants, please click the apply button to submit your application.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Responsibilities:

• Decision maker during critical issues, impacting Business (example- restart server/instance, rollback of change, etc).
• Clear and Concise communication skills on operational issues, activities, and enhancements to keep Business well informed. This prevents heavy incidents flow, user complaints and dissatisfaction from customers.
• Works closely with APAC Change manager and Release manager as Gatekeepers for operational planned/emergency activities to have a control on impact to Business. Leads major critical issues resolution covering APAC business hours.
• Ensuring all new apps / services go through release management and escalation process (Move to cloud and move to run from Service Management perspective)
• Follow through of long running issues in the form of taskforce - for issues not necessarily causing huge business impact ( requiring a crisis call) but pain areas causing inconvenience to users
• IT and End User Communications - Updates IT stakeholders (executive summary) for all mission critical issues ensuring communications are standardize and details are accurate

Requirement:

• Proven experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment
• Self-motivation, flexibility, initiative, autonomy, and integrity are required.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
• Experience working in a team-oriented, collaborative environment over long periods of time.
• Superior written and oral communication skills evidenced by the ability to communicate across all levels of an organization.
• Experience of chairing or facilitating meetings with stakeholders, such as supplier or stakeholder review meetings
• Experience of communicating complex technical issues and sensitive information to business users, senior stakeholders, partners, and the wider user community
• Experience of working in a multi-partners and multi-cultural environment would be advantageous.
• The candidate must have experience of different Cloud support model
• Preferably, knowing AWS cloud
• ServiceNow
• Dynatrace monitoring and PagerDuty knowledge is a plus
• Degree in IT Background
• ITIL Essential Foundation V4 or equivalent experience

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Responsibilities

• Manage the delivery of IT services according to agreed SLAs, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to develop, implement, and maintain IT service delivery processes and procedures.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Act as the primary point of contact for clients/stakeholders regarding IT service delivery issues, escalations, and requests.
• Lead incident management efforts, coordinating with support teams to ensure timely resolution and communication with stakeholders.
• Develop and maintain strong relationships with clients/stakeholders, understanding their business needs and aligning IT services accordingly.
• Drive service improvement initiatives, proactively identifying opportunities to enhance service quality, efficiency, and effectiveness.
• Ensure compliance with regulatory requirements, industry standards, and best practices related to IT service delivery.
• Provide leadership and guidance to the IT service delivery team, fostering a culture of collaboration, accountability, and continuous improvement.
• Stay abreast of industry trends, emerging technologies, and best practices in IT service delivery, incorporating relevant advancements into organizational strategies and processes.
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT service delivery management, with a focus on maintaining SLAs and driving continuous improvement.
• Strong understanding of ITIL framework and related best practices.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients/stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully leading teams and driving results.
• Experience managing vendor relationships and third-party service providers.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues in a timely manner.
• Relevant certifications (e.g., ITIL, PMP) are highly desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position: Customer Service Associate, Call Centre

Salary: $2,200 - $3,200 + Shift Allowance + AWS + Variable Bonus

Location: West

Working Hours / Days: Rotating Shift Work

Job Highlights

• Attractive Staff Benefits.
• Attractive salary commensurate with work experience.
• Good prospect for career advancement.

Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs.
• Provide accurate information and assistance to address caller's inquiries.
• Book or reschedule appointments based on the caller's request.
• Handle various administrative tasks related to the hotline, including managing emails, processing referral requests, and activating emergency protocols.
• Collaborate and communicate effectively with other departments within the institution to ensure seamless follow-up and resolution of caller's requests.

Requirements:

• Possess a Diploma, Degree, or equivalent.
• Minimum 2 years of relevant working experience in customer service and customer handling.
• Candidates who possess relevant experience in the call centre environment will be added advantages.
• Bubbly and cheerful personality with good interpersonal skills.
• Able to commit to rotating shifts, including PHs and weekends.

Interested applicants, please click the apply button to submit your application.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use, and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $4,000-$6,000

Work Shift

1. Rotating Shift

2. 5.5 days per week (44 hours per week)

3. Mon-Sun (including public holiday)

Educational & Skills Requirements

1. Candidate shall possess a recognized Degree

2. Minimum 5 years of experience in managerial positions in a contact center industry.

Job Description

1. Provide leadership and regular coaching to Team Leaders and Agents.

2. Responsible for managing the day-to-day running of the contact centre, which includes effective resource

planning in ensuring KPIs are consistently achieved

3. Work closely with HR to ensure fast, effective, and quality staff recruitment

4. Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to

thrive. This could be in the form of daily huddle sessions, team building activities and monthly

coaching sessions.

6. Conduct consistent reviews of staff performance to identify training gaps and needs

7. Take ownership and resolve any urgent or critical issues escalated by the Client or team

8. Work closely with Client to support investigation and service recovery process

Main Responsibilities:

• Oversee Test Operations
• Focus on production efficiency, quality control, and resource optimization.
• Drive adoption of world-class manufacturing practices.
• Implement strategies for operational and performance excellence.
• Continuously upgrade human resources, processes, and technology for the ATS team.
• Ensure high employee engagement through motivation, coaching, and training.
• Lead projects and teams to achieve company goals.
• Collaborate on improvement roadmaps with other departments.
• Manage costs for productivity enhancement and process improvement.
• Develop and enforce SOPs, conduct regular audits, and monitor KPIs.
• Collaborate directly with customers for operational enhancements.
• Ensure safety and security protocol compliance.
• Chair the Safety Committee to uphold safety standards.

Requirements:

• Diploma/Bachelor's or Master's degree in relevant field.
• Substantial experience in service-level testing in Semicon industry and leadership roles.
• Expertise in testing methodologies and tools.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• Proven leadership and management capabilities.
• Relevant certifications such as ISTQB or PMP is a plus
• Familiarity with the industry/domain and commitment to continuous learning.
• Enforce company rules and regulations with strict implementations of discipline policies.
• Approve of innovative changes from ATS Shift and Floor Supervisors and ATS Planning.
• Approve Work Instructions, Forms and Educational Posters.

PropUp is the largest real estate media vendor in Singapore that provides content creation and social media management for hundreds of realtors and commercial clients.

PRIMARY REQUIREMENTS:

Can thrive in a fast-paced multi-campaign environment servicing multiple clients

Good presentation, client consultation skills

Meticulous, inquisitive, take pride and ownership of work

RESPONSIBILITIES:

Client consultancy (email, WA, phone, video conferencing, and face-to-face)

• Manage the day-to-day operations of the Day Care Centre include enquiries, feedback and incidents.
• Formulate and review the Standard Operation Procedure (SOP) regularly.
• Ensure there is compliance of the SOP/work processes and proper documentation required by the relevant authorities.
• Coordinate & collaborate with different services within the organisation to ensure smooth transition of patient care.
• Oversee clients' Individual Care Plan.
• Manage, develop, supervise a team of healthcare staff.

Zenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years in history. We support clients from coproate and government sectors for their Tech Hiring requirements.

Currently we are assisting one of clients to lookout for Contact Center Manager, 1 year contract (renwable).

Job Description:

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective, and quality staff recruitment
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Work closely with Client to support investigation and service recovery process
• Location : Suntec
• Working Hours : 5.5 days, 44 hours per week)

Candidate shall possess a recognized Degree with at least 5 years of experience in managerial positions in the contact center industry

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Principal Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children
• Perform other related duties as assigned by director

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Client is a Taiwanese Bank, looking for Assistant RM candidates experienced in financial spreading and credit analysis.

Job Description:

• Prepare documentation for credit application and monitoring bilateral borrowing, loan syndication, and handling on credit application, credit review, internal risk rating, and any ad-hoc tasks assigned.
• Perform financial analysis, spread sheets for the application of credit facility
• Evaluate and understand financial risk associated with borrower and produce quality credit review periodically
• Perform know-your-customer onboarding in compliance with the MAS regulation for all customers
• Handle customers’ inquiries, liaise and develop relationship and business with Head Office, overseas branches and inter-departments as well as corporate customers
• Ensure compliance with Bank’s policy and in line with MAS regulations required for all the transactions
• Visit clients when required in order to achieve a clear understanding of borrow profile and identify market risk associated

Job Requirement:

• Minimum a bachelor’s degree in Business or any related discipline
• Minimum 1-4 years’ relevant experience within the Banking industry, Corporate Banking space
• Sound credit and accounting knowledge, financial analysis, and in depth understanding of KYC and AML
• Possess comprehensive knowledge on various banking products

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23115759 (CHUA YOU YI, OLIVIA)

RESPONSIBILITIES

• Responsible for the effective and efficient management of Pearl Liaison Centre’s call centre and customer service areas
• Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
• Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
• Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
• Monitor complaints/feedback and guides the team in resolutions
• Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
• Build a strong and competent team that can deliver high service standards
• Promote a working environment that supports work satisfaction
• Develop and groom staff

JOB REQUIREMENTS

• A Bachelor’s degree in any discipline
• At least 5 years working experience in a supervisory/leadership role in the healthcare industry or any service-related industries with frontline/customer-fronting roles managing teams

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

About our client

Our client is a well-established and reputable leader in the automotive industry.

They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

Assistant Service Manager / Service Manager

Overview:

• 5.5-days work week (alternate Saturday);
• Workplace at Redhill / Leng Kee

Job Responsibilities:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure the business objectives. KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly;
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses;
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards;
• Maintain workshop efficiency, productivity and utilization usage for workshop staff through close monitoring via daily time analysis report;
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally;
• Maintain and ensure that the service centre meet the governmental regulations such as Workplace health and safety of client’s workshop and frontline employees;
• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipment are maintained and meet Principal’s retail standard requirements;
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and others;
• Assess the need to purchase and authorise the ordering of workshop consumable items, tools and equipment;
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives;
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel;
• Maintain and strengthen customer service processes to improve customer satisfaction at all times;
• Develop staff through training, coaching, mentoring to enhance their performance and build their competencies;
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement;
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets;
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends;
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction;
• Setting up and control of proper warranty structures and procedures according to Principal’s regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job Requirements:

• Degree in Engineering preferably in Mechanical Engineering or Business / Financial Studies;
• Broad understanding of all aspects of the automotive industry;
• Minimum 5 years of experience in premium brand automotive business;
• Minimum 5 years of management experience;
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service;
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications);
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole;
• Result-driven individual with strong business acumen;
• Aggressive and forward thinking;
• Ability to analyse and use Financial Reports;
• Excellent communication skills, including presentation effectiveness;
• Well rounder conceptualization skills, creative, ideas generator;
• Well rounder personal effectiveness with good negotiation and influencing skills;
• Emphasis on performance, goal and team orientated.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Develop Your Potential:

They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.

Diverse, Equal Opportunity:

They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.

Competitive Compensation and Benefits:

They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

#NEW# IT Service Lead / Manager / Delivery lead

Network Project/ Automation - 12 months

Are you a seasoned IT service Delivery Lead/ manager with a passion for driving successful Network related Automation Projects? Join our team and play a crucial role in delivering defined project objectives for one of the famous medium financial firms. As Singapore serves as a key APAC business hub for our client, they are rapidly but conservatively growing and expanding their business in the APAC region.

Day to day Responsiblites

• Organize and facilitate key routines such as kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Plan and coordinate delivery, ensuring effective collaboration and dependencies across various teams.
• Facilitate dependency management, risk management, and impediment removal for the defined deliverables.
• Promote and facilitate communication and collaboration across organizations to support deliverable completion and adherence to timelines.
• Gather and facilitate status updates for stakeholders and leadership, focusing on delivery progress, risks/issues, and schedule.
• Ensure execution aligns with deliverable requirements by working closely with sponsors and stakeholders.
• Ensure deliverables comply with Enterprise Change Management standards.
• Support resource planning for delivery and execution.
• Demonstrate excellent communication skills, both written and verbal, interacting effectively at all levels.
• Ability to interact with business leaders, external vendors, and internal technology groups.
• Utilize Microsoft Office suite and demonstrate solid experience in process release management.
• Can work unsupervised, being a self-starter with strong organizational skills.
• Capable of prioritizing tasks effectively.
• Proven experience in a similar role, showcasing successful project delivery.
• Strong organizational and prioritization skills.
• Ability to work autonomously and as part of a collaborative team.
• Strong stakeholder management & communicaiton skills at all levels

If you are passionate about project delivery, thrive in a collaborative environment, and are ready to make an impact, apply now! Join us in shaping the future of automation projects for our client.

For more information, please contact [email protected]

about the company

Our client is a globally trusted partner providing reliable Data Centres across the world. Currently they are looking for a Senior/Project Manager to support the delivery of small to large scale data centre projects.

This role needs to work with other departments such as Design and Procurement Department to manage the project delivery. You are expected to manage your team to deliver the projects from the beginning to the end. And then handover the projects to the Operations Teams and end users/tenants.

about the job

• Overall in charge of the construction of projects and make sure projects completed within quality, safety, costs and time.
• Lead or assist in providing technical support and planning during pre-construction stage. Lead Deputy Project Managers and Engineers to come out of the costs and planning structure for prospective deal engagements.
• Lead (or assist) in the execution of approved projects’ quotation and/or tendering process.
• Work with asset owners, clients, consultancies, contractors, vendors to make sure project delivery.
• Site project management and track project schedule based on the approved schedule.
• Cost reports including forecasted cash flow of project expenditures, monitoring spending of cost against approved budget, forecast project expenditures, etc.
• Tracking and evaluation of Contractor Claims, Variations, Delay, EoT and Delay Damages
• Work closely with Safety Managers to ensure construction safety compliance.

skills & experience required

• Degree in Project Management, Mechanical, Electrical, Civil Engineering or equivalent
• Minimum 5 years of relevant experience in the Project Management of mission critical facilities
• Experience in managing Data Centre Greenfield Construction is ideal but experience in the construction of pharma/ microelectronics projects also highly desirable
• Clear understanding of commercial & financial processes (Invoicing, approvals etc).
• Highly proficient in Microsoft Office (Word, Excel, Power Point).
• Willingness to travel for business trips.

If you are interested in the position, kindly send your CVs to wenyu.jiang (@) randstad.com.sg.

Please include your availability, expected salary and reason for leaving current job.

We regret that only shortlisted candidates will be contacted.

(EA: 94C3609 / Reg: R1332558)

Provide administrative support to music professionals relating to Teachers' Management. Reports to Music Director

DIVISION / DEPARTMENT : MUSIC SCHOOL (MS) / SCHOOL EDUCATION (EDO)

Purpose:

Key Responsibilities: -

1. Planning of teachers recruitment, orientation, deployment, and training.

2. Act as facilitator / communicator between teachers and schools &/or HQ on all teachers matters

& protocols.

3. Monitor and manage teaching hours, work schedules and teachers feedback on admin / related

office matters.

4. Liaison between YMS & PEI/MOE on registration of courses, teachers, and schools (where

applicable).

5. Perform any ad hoc duties or projects as assigned.

Requirements: -

1. Diploma and above, preferably related in Business Administration, Marketing, or a related field

(or equivalent experience).

2. Minimum 3-4 years of relevant working experience in administration roles, preferably in therelevant industry.

3. Excellent communication and interpersonal skills.

4. Ability to multitask, prioritize, and meet deadlines.

5. Knowledge in Microsoft Windows.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Registration No: R1221775

EA License No: 20C0426 (Elitez & Associates Pte Ltd)

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

The Field Support Manager is responsible for leading Reproductive Health product launches, training (internal and external), product questions, and case support for assigned area. This position provides leadership within the assigned area for product launches, in collaboration with Product Management and Marketing, and supports the annual business plan to help the sales team meet or exceed projected sales goals.

Responsibilities:

• Maintain current knowledge of SBU product line with a sound understanding of the associated medical specialties
• Educate, update and coach the sales team on new/updated SBU products, competitive products, and in general how to engage customers clinically
• Provide clinical support during procedures as needed
• Educate and update customers through in-servicing training, literature, videos and articles approved by the company
• Support and participate in VISTA Training Courses to help ensure effectiveness of the courses
• First point of contact for assigned area for product questions
• Develop and maintain active relationships with key accounts and key regional physicians
• Support product evaluations and/or clinical studies as appropriate

• Monitor market share and competitor activity in the assigned territory
• Provide market intelligence and other appropriate feedback to SBU management in a timely manner
• Participate in local, national and international meetings as requested. Ability to attend meetings and exhibitions outside of office hours and on weekends
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization
• Must maintain company quality and quantity standards

Requirements:

• Minimum 5 years experience as a embryologist or clinician and/or industry representative within the Reproductive Health product line
• Must have in depth knowledge of Reproductive Health products and procedures
• Demonstrated experience in leading a team, or projects or taking on training/leadership responsibilities in current role
• Good general understanding of business

• Demonstrated experience with planning and executing product launches, including working with Marketing and Product Management.
• Demonstrated ability and experience coaching other representatives on product and procedural knowledge and on engaging customers on a clinical level

• Must have effective oral, written and presentation communication skills
• Ability to work in collaborative and independent work situations and environments with minimal supervision
• Ability to remain calm and receptive in fast paced situations
• Must have excellent analytical and problem solving skills

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

1. Technical Duties (Lab maintenance, AV support, photocopiers)

2. Procurement matters

3. Photography and Design support

4. Staff training coordination

5. Facility bookings (for staff usage, interview setups)

6. Staff welfare management (pantry)

7. Reception counter duties

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Job Description

• To lead and oversee the day-to-day sales and operations of an award wiinning enrichment centers.

As the Center Manager, you will be.

• Responsible for ensuring the center's success by delivering exceptional service, building strong customer relationships,
• Achieving sales targets and promoting operational excellence.
• Your passion for education and dedication to providing the best learning experience for the students will be the driving force behind your success in this role.
• You will lead your center's team to achieve the center's sales target.

Delivering Service Excellence:

• You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team,
• You take the lead in building and managing strong relationships withcustomers, making sure that valuable customers are taken care of and have their needs met.

Delivering Operational Excellence:

• You are accountable for managing the facilities, resources and equipment in your center. You will also ensure that safety protocols are adhered to.

Leadership and team management:

• The center manager leads and fosters a positive work environment.
• You establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork.
• You set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years' experience in the industry management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems.
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

Other Information

• 44hrs work per week. 5 days work week
• Work 4 weekdays: 12:30pm to 9:30pm and 1-weekend from: 8:30am to 6:30pm
• Based in North Woodlands, candidates need to be comfortable to be assigned to or travel to other centers based on operational needs.
• We offer a competitive salary package, Basic $5K with performance-based incentives, annual performance bonus and opportunities for professional growth and advancement.

Interested candidates kindly send in your resume, we regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No. R1110882 (Lee Ming Er)