Total 1,489 it auditor job vacancies in Customer Service category in Singapore

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Setup/User Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

• 6months contract (Renewable depends on project)
• 8am to 5:45pm (Mon-Friday)
• Boon Lay
• Up to $2500

Job Responsibilities:

• Providing technical assistance and support to end-users either remotely or on-site.
• Diagnosing and troubleshooting hardware, software, and network problems.
• Installing, configuring, and maintaining computer systems and applications.
• Performing regular maintenance tasks such as updates, backups, and security checks.
• Documenting technical procedures, configurations, and troubleshooting steps.
• Setting up and configuring new equipment and software for users
• Maintaining inventory of hardware and software assets.
• Ensuring compliance with company IT policies and procedures.
• Any other adhoc duty as assigned by supervisor

Requirements:

• Prefer IT education background
• Without experience may apply as training will be provided
• Singaporean Only

If you are interested, please submit your application here.

Thank you for your application and we regret that only shortlisted candidates will be notified.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/priv.... You acknowledge that you have read, understood, and agree with the Privacy Policy.”

P-Serv Pte Ltd

EA License No: 90C3494

Sharmila Damodharan | EA Personnel: R22107764

You may also reach me at 9777 6201 for further information.

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years relevant working experiences preferably in Information Technology or IT System Integrator industry.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com and search for Job Reference: 20733

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years relevant working experiences preferably in Information Technology or IT System Integrator industry.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Setup/User Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

• Setup PCs and laptops for users
• Perform user PC software installation and assist users to setup their mobile devices for Outlook email and Microsoft Teams meeting
• Attend to end users' requests and resolve their PC/laptop hardware and software issues either onsite or remotely
• Perform Preventive Maintenance including all office PCs /shop floor and CMM PCs
• Perform Ivanti Patching and Windows updates for all PCs and Laptops
• Work with vendors to resolve IT hardware failures and proprietary software issues
• Prepare documentation for IT software installation, troubleshooting steps, server rack and network diagram
• Maintain and update IT inventory list and IT spare parts management.
• Work together with Local and HQ IT Team members for IT Project implementation
• Work together with global infrastructure Team members for ring central maintenance.
• Active Directory User and computer account management
• Other Ad Hoc and urgent tasks such as investigate computer virus outbreak, recovering users' data from crashed PC, providing support and properly shutdown the servers and network devices during plant power shutdown etc

Qualifications:

• Experience in Office 365 & MFA application and operation. (Multi-factor authentication (MFA)
• Ability to communicate ideas in both technical and user-friendly language.
• Self-motivated and directed, keen attention to detail and customer service orientation.
• Excellent project management and research skills, as well as analytical and creative problem-solving abilities.
• Effective written, oral and interpersonal communication skills are critical.
• Strong Team Player and ability to work in a fast–paced deadline-driven environment.
• Previous responsibility for providing customer support.
• Ability to meet deadlines.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume

EA License: 13C6305

Reg. No.: R24122460

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

1. Provide onsite support, Computer troubleshooting/ maintenance on Computer

2. Assist in other I.T. related projects when needed

• Take complete ownership of all the reported issues.
• Provide weekly report to supervisor / manager.
• Must be a team player.

Office Location: 81 Ubi Avenue 4 UB One Singapore 408830

Requirements:

1. Knowledge on LAN/WAN internet and network infrastructure

2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server

3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.

4. Able to provide on-site and support on phone, email and on-site

5. Able to troubleshoot and resolve all IT related problems without supervision.

6. Any IT Related Cert/ITE/Diploma are welcome to apply

7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.

8. Good communication skill and must be a team player.

9. Salary ranges from $3000 - $3200 depending on experience.

10. Require Class 3 Driving License

Responsibilities

· Provide technical support and troubleshooting for end users on Microsoft 365 applications and services.

· Perform user account management and prepare laptop or desktop for new staffs.

· Manage and maintain end user computing devices, including desktops, laptops, and mobile devices.

· Adhere to Cyber Security Compliance

· manage and maintain and reporting for software/hardware purchases, licenses, IT inventory, service contracts, installation, and maintenance

· Liaise with vendors for purchasing of IT equipment and software licenses.

· Monitor and maintain the network infrastructure to ensure optimal performance and security including Voice Over IP (VoIP), Network Firewall, Network Switches and etc.

· Explore on new technology and solution which include system, network, security, voice, backup, disaster recovery and etc to improve solution design and delivery

· Collaborate with internal and external stakeholder implement IT projects and initiatives.

· Document IT processes, procedures, and configurations.

· Stay up-to-date with the latest technologies and best practices in IT support.

· Performs any other assigned duties as required by the organization, including within the IT department and broader company.

Requirements

· Degree/Diploma in Computer Science/Information Technology or equivalent

· Minimum 2 years of experience in the related field

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance

· Experience with IT asset management and onboarding processes

· Good knowledge of Microsoft 365 cloud technology (SharePoint, One Drive, Azure AD) and Server, Network & IP Telephony technologies (TCP/IP, SIP, WIFI, LAN, WAN, DHCP, DNS)

· Basic understanding of cyber-security

· Good communication skills, teamwork ability, risk identification, problem solving, customer service orientation and a commitment to quality

Job Description & Requirements

Overview:

We are seeking an experienced IT Support Manager to join our Desktop Support team. This role is crucial in ensuring the smooth operation of our IT infrastructure and desktop technologies. The IT Support Manager will work closely with IT design teams, Service Desk teams, and other departments to manage core infrastructure, support desktop environments, and oversee hardware asset management. The role also involves managing the IT stockroom inventory to maintain adequate stock for base operations.

Responsibilities:

• Desktop Support: Provide primary support for Windows Operating System, Mobile Device Management, infrastructure, video conferencing systems, and Microsoft Teams.
• On-Call Support: Serve as the point of contact for all site-based IT requirements on a 24x7 basis, including handling off-hours emergency issues as required.
• Technical Troubleshooting: Perform technical troubleshooting, data gathering, and GAP analysis for issues impacting end users locally.
• Process Consistency: Ensure that consistent processes, procedures, and technologies are utilized across the enterprise environment.
• Collaboration: Work closely with Application and System Services team leads and managers to follow and execute directives.
• Knowledge Management: Document recurring issues in the Knowledge Base and maintain detailed records of case status, tasks, and work completed in the ITSM system.
• Incident Management: Follow the company’s critical incident process to manage and resolve issues efficiently.
• Staging Tasks: Perform basic staging tasks such as assembling computer components, imaging/copying hard drives, asset tagging, and repackaging equipment.
• Inventory Management: Work with Field Service/Project teams to ensure proper equipment allocation for work orders and maintain inventory controls over tools.
• Reporting: Provide reports supporting asset inventory using Excel and other tables as needed. Gather data and analyze activities that impact the value, cost, and risk of asset life cycles.
• Application Support: Provide support for business applications and ensure a smooth user experience.

Required Qualifications:

• Education: Bachelor’s degree in IT or Computer Science is preferred.

Preferred Qualifications:

• Certifications: Support certifications such as Microsoft Certified Professional or Microsoft Certified Technology Specialist are highly desired.

Technical Expertise:

• Operating Systems: Minimum of 5 years of experience in advanced troubleshooting of Windows 10 Operating System, including proficiency in using the Windows registry.
• Software Support: Advanced troubleshooting skills for Microsoft Office Suite (2010/2016).
• Hardware Troubleshooting: Ability to distinguish and troubleshoot hardware vs. software issues.
• Mac Support: General knowledge and troubleshooting experience with Mac systems.
• Networking: General knowledge and troubleshooting skills in networking.
• Mobile Management: Experience with Microsoft Intune, Mobile Device Management, and Mobile Web Apps (iOS, etc.).
• Active Directory: Experience with Active Directory Administration and Infrastructure Design.
• Cloud Services: Knowledge of Office 365, Microsoft Teams, and Azure Multi-Factor Authentication (MFA) troubleshooting.
• Desktop Imaging: Proficient in desktop imaging processes.
• Customer Service: Strong customer service skills with a focus on delivering exceptional support.

Job Description & Requirements

Overview:

We are seeking an experienced IT Support Manager to join our Desktop Support team. This role is crucial in ensuring the smooth operation of our IT infrastructure and desktop technologies. The IT Support Manager will work closely with IT design teams, Service Desk teams, and other departments to manage core infrastructure, support desktop environments, and oversee hardware asset management. The role also involves managing the IT stockroom inventory to maintain adequate stock for base operations.

Responsibilities:

• Desktop Support: Provide primary support for Windows Operating System, Mobile Device Management, infrastructure, video conferencing systems, and Microsoft Teams.
• On-Call Support: Serve as the point of contact for all site-based IT requirements on a 24x7 basis, including handling off-hours emergency issues as required.
• Technical Troubleshooting: Perform technical troubleshooting, data gathering, and GAP analysis for issues impacting end users locally.
• Process Consistency: Ensure that consistent processes, procedures, and technologies are utilized across the enterprise environment.
• Collaboration: Work closely with Application and System Services team leads and managers to follow and execute directives.
• Knowledge Management: Document recurring issues in the Knowledge Base and maintain detailed records of case status, tasks, and work completed in the ITSM system.
• Incident Management: Follow the company’s critical incident process to manage and resolve issues efficiently.
• Staging Tasks: Perform basic staging tasks such as assembling computer components, imaging/copying hard drives, asset tagging, and repackaging equipment.
• Inventory Management: Work with Field Service/Project teams to ensure proper equipment allocation for work orders and maintain inventory controls over tools.
• Reporting: Provide reports supporting asset inventory using Excel and other tables as needed. Gather data and analyze activities that impact the value, cost, and risk of asset life cycles.
• Application Support: Provide support for business applications and ensure a smooth user experience.

Required Qualifications:

• Education: Bachelor’s degree in IT or Computer Science is preferred.

Preferred Qualifications:

• Certifications: Support certifications such as Microsoft Certified Professional or Microsoft Certified Technology Specialist are highly desired.

Technical Expertise:

• Operating Systems: Minimum of 5 years of experience in advanced troubleshooting of Windows 10 Operating System, including proficiency in using the Windows registry.
• Software Support: Advanced troubleshooting skills for Microsoft Office Suite (2010/2016).
• Hardware Troubleshooting: Ability to distinguish and troubleshoot hardware vs. software issues.
• Mac Support: General knowledge and troubleshooting experience with Mac systems.
• Networking: General knowledge and troubleshooting skills in networking.
• Mobile Management: Experience with Microsoft Intune, Mobile Device Management, and Mobile Web Apps (iOS, etc.).
• Active Directory: Experience with Active Directory Administration and Infrastructure Design.
• Cloud Services: Knowledge of Office 365, Microsoft Teams, and Azure Multi-Factor Authentication (MFA) troubleshooting.
• Desktop Imaging: Proficient in desktop imaging processes.
• Customer Service: Strong customer service skills with a focus on delivering exceptional support.

Suntec

12 months contract

up to 4.4k

Knowledge with machine rebuilding using SCCM or intune.

Have experience around Microsoft 365, end user support over the phone call and walk in. Managing level 1 and 2 tickets and co ordinating with vendors.

At least IT Support Level 1 experience - Managing end user support related to computer software and hardware

• Provide helpdesk support, resolving first-level user problems and performing basic troubleshooting.
• Assist with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
• Log and resolve service desk calls, keeping end users updated.
• Collaborate with vendor support contacts to resolve technical issues.
• Coordinate with international IT support staff to address user problems.
• Ensure seamless interconnectivity of desktop computers with various systems in a client-server environment.
• Manage ongoing PC re-image program using Intune.
• Train staff on hardware and software usage.
• Recommend and perform system upgrades as needed.
• Assist in purchasing, building, and deploying IT-related hardware and software.
• Maintain IT inventory through hardware and software audits.
• Experience with Azure environment.
• Provide support for Video Conferencing systems.

How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan ASAP!

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a solid commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

5. Ad-hoc Tasks

• Take on additional ad-hoc tasks and special projects as assigned by your manager to support the team and business objectives

Requirements:

1. Education:

• Bachelor’s degree in Business Administration, Finance, or a related field

2. Experience and Industry Knowledge:

• A minimum of 3 years of solid experience in customer success, client servicing or account management, preferably within the payment services industry or ecommerce marketplaces.
• Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.
• Solid organizational skills with the ability to manage multiple priorities and deadlines

3. Performance and Results Orientation:

• Deep focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.

4. Exceptional Communication and Relationship Building Skills:

• Proven ability to establish and nurture rapport with clients, building trust and fostering long-term partnerships.
• Ability to work collaboratively in a fast-paced, cross functional environment.

5. Adaptability and Learning Attitude:

• Demonstrated adaptability to changing circumstances and a keen willingness to learn new skills and technologies to stay ahead in a rapidly evolving industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative solutions.

IT Service Management Lead (ITSM/ ITL/ Central/ Attractive Bonus)

• Location: Central Area

• 5 Days work week

• Permanent Role

• Salary: up to $14,000 (commensurates with experience) + Attractive Bonus & Benefits

Responsibility:

• Ensure ITSM processes align with ITIL best practices and industry standards.
• Lead the ITSM team, offering guidance, coaching, and mentorship, and develop, implement ITSM processes and practices, including Incident, Problem, Change, and Service Request Management.
• Collaborate with IT teams to enhance service delivery, quality, and reliability. Oversee major incidents, providing timely updates to senior stakeholders, regulators, and industry participants.
• Create and maintain ITSM documentation, policies, and procedures.
• Manage ITSM tools and technologies, such as ServiceNow and JIRA.
• Define and monitor ITSM metrics, KPIs, and service level agreements (SLAs).
• Conduct ITSM training and awareness programs for IT staff and customers.
• Foster a culture of change resilience and continuous improvement with a risk-aware mindset.
• Work with the Incident Manager to resolve incidents as swiftly as possible.
• Perform post-incident reviews for major incidents to capture lessons learned and ensure improvement plans are completed.
• Support internal and external audits on ITSM practices.

Requirement:

• Min 8 years of experience in ITSM/ITL in a large organization.
• Degree in computer science/ Computer Engineering or related certifications.
• Proven track record in ITSM implementation and management.
• Strong expertise in ITIL best practices and ITSM processes.
• ITIL 4 certified.
• Excellent leadership, communication, and problem-solving abilities.
• Experience in a regulated financial institution is a plus.
• Extensive understanding of the digital payments landscape is advantageous.
• Experience with ITSM tools and technologies, such as ServiceNow and JIRA.

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

• Position: IT Field Service Engineer (Post sales maintenance support on servers/storage (IBM/HP/DELL/SUN / Hardware)
• Location: Ubi Techpark
• Working hours: 5 days work week; Monday to Friday: 9am - 6pm
• Salary (commensurate with experience): Gross up to $6000 (Basic up to $5500 + OT) + AWS + Allowance for mobile phone; Education Subsidy if applicable + Group Medical Plan
• Duration: Permanent
• Industry: Information & Communications Technology (ICT)

Main Responsibilities:

• Provide post sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations;
• Troubleshooting and replacement of hardware;
• Troubleshooting of operating system;
• Handling of hardware migration/implementation project;
• Perform preventive and proactive maintenance;
• Escalation and management of complex issues.

Requirements:

• Diploma holder or above in Computer Engineering/Science or related discipline;
• Possessed at least 3 years of experience in IT hardware maintenance service on server, network and storage preventive.
• Strong server and storage hardware configuration knowledge will be an advantage;
• Be a quick learner in acquiring new system skills and working with new technologies;
• Capable of using operating systems: Microsoft Windows, Unix, ESX, and Linux are preferable;
• Proficiency in solving computer hardware related issues for IBM, DELL, and HP;
• Able to provide nonoffice hours standby and support service

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

· Attend to walk-in customers

· Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

· Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction

· Prospect and introduce customers to the Bank’s products and services

· Educate and migrate customers towards our digital platform

· Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint

· Ability to understand issues and appropriately escalate to Management in a timely fashion

· Ensure compliance with all regulatory requirements

· Contributes to self and team effort by accomplishing related results

-Communicate in Mandarin with Chinese Speaking Clients

1. Job Purpose

To deliver outstanding and professional service to Bank’s Wealth segment customers who visit Bank’s Centres (MBFC, Ngee Ann City, Siglap) for their banking needs.

To ensure a seamless and differentiated customer journey for our Wealth customers with the intent to deepen customer relationship and business sustainability.

2. Key Accountabilities

• First Touch (Face of Bank) to receive and welcome customers.

• Digital Advocate to educate customers to bank digitally

• Drives Service Excellence focusing on customer satisfaction-

customer wait time, problem resolution, customer feedback and error

rates.

• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, Digi-banking and cards related request

etc.

• Collaborates with team members and working partners for problem resolution.

· *Staff will be assigned to a main centre but subject to relief other bank branch Centre when the need

· Lively/Bubbly

· Keen to learn

· Digitally Savvy

· Provide service with a smile

· Customer service experience or are customer facing would be preferred

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description & Requirements

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Accounting / Inventory Software)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 4000 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

• Provide excellent customer service.
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.
• Any other ad hoc duties as assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd