Total 7,628 it support executive job vacancies in Customer Service category in Singapore

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

• Take charge of overseeing the implementation of fresh digitalization endeavors like the eProcurement System, CCTV, and Access Control System.
• Oversee projects concerning the renovation and cyclical maintenance of Childcare and Student Care Centres, handling all aspects from initial planning to final execution.

Requirements:

• Diploma in Civil Engineering or equivalent.
• At least 2 years of experience in facility maintenance and renovation.
• Knowledge of Pre-school ECDA Guidelines.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

• Location: Tuas View Circuit
• Company Transport / Transport Allowance $120 if possess own transport
• Working Hours: Monday to Friday (8am to 5pm), after 10 weeks need to work 1 Saturday per month
• Salary: $2800

Requirements:

• Diploma holder and above
• At least 1 year Customer Service experience

Responsibilities:

• To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
• To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
• To prepare invoices, monthly reports for consolidated billing.
• To maintain and upkeep the filing system and SWM software on all aspects of waste information.
• To assist Customer Service Manager to ensure smooth daily operational in the team.
• To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
• To update customer database in respect of customers and potential customers.
• To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management

• Manage the IT Support and staff to provide 1st level technical support;
• Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
• Act as a further escalation point for unresolved or escalated cases.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
• Report to SD managers on any issue that could significantly impact the business
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staff take ownership of user problems and be proactive when dealing with user issues.
• Ensure all calls and emails are logged in the Service Desk logging system.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Training to new joiners.

Ideal candidate should possess the following:

• To have a minimum of 3-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call center environment. Minimally 1-year experience in leading a team.
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Familiar with Service Desk day to day Operation.
• Preferably with ITIL 4 Foundation certification
• Experience in Situational Management to provide Ad-hoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call/Incident Trending.
• Experience in managing Complaints.
• Experience in Service Level Agreement (SLA) Reports, Service Improvement Opportunities

Our Client is one of the world leader in banking space, they are currently hiring multiple customer service executive in a call centre environment to provide level 1 support to consumers.

*Training is provided*

Location: West OR East

Salary up to $4000 with Allowances

Job Description:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Customer Service Executive

Basic: $2800

Location: Tuas View Circuit, Singapore

Company Transport provided at MRT station / Transport Allowance $120 if candidate possess own transport

Permanent: Monday to Friday (8am to 5pm), after 10 weeks need to work 1 Saturday per month

Temporary 3 months: Monday to Friday (8am to 5pm) only

Requirements

At least 1 year Customer Service experience

Job scope

• To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
• To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
• To prepare invoices, monthly reports for consolidated billing.
• To maintain and upkeep the filing system and SWM software on all aspects of waste information.
• To assist Customer Service Manager to ensure smooth daily operational in the team.
• To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
• To update customer database in respect of customers and potential customers.
• To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Our client is a leading logistics service provider for restaurant chains around the world. Due to business needs, they are now recruiting a Customer Service Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Service Executive:

• Coordinate and execute order processing activities to meet customer requirements.
• Ensure accurate handling of special orders and timely resolution of customer complaints.
• Maintain effective communication with internal and external stakeholders.
• Record keeping, report generation, and document filing.
• Collaborate with teams to provide satisfactory solutions to customer issues.
• Address inquiries promptly via phone and email.
• Assist with sales billing reconciliation and handle returned delivery notes.
• Perform ad-hoc tasks as assigned.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

Benefits Summary:

• Up to $3400
• 5 Days work week + Alt Sat
• Woodlands

Responsibilities:

• Overseeing the customer services teams
• Implementing policies and procedures to optimize customer support
• Monitor customer satisfaction level
• Provide the point of escalation for team for any operational issues.
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on for more details:

https://wa.me/6582693981

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Responsibilities:

• Provide end-user support for hardware, software, and network issues.
• Diagnose and resolve technical problems promptly.
• Monitor and maintain computer networks and servers.
• Ensure network security and implement necessary measures.
• Install and configure software applications.
• Provide training and support for new software implementations.
• Implement and enforce security measures for data protection.
• Conduct regular security audits and address vulnerabilities.
• Maintain accurate documentation for IT processes and configurations.
• Create user guides and documentation for software and hardware.
• Collaborate with cross-functional teams to address IT needs.
• Liaise with IT vendors for hardware, software, and services.
• Monitor system performance and generate reports.
• Provide regular updates on IT metrics and key performance indicators.

Requirements:

• Minimum Diploma in Information Technology / Computer Science or equivalent
• At least 2 years of relevant inhouse IT experience
• Proficient in Microsoft Windows XP, Windows Vista, Windows 7 operating systems
• Proficient in Microsoft Office 2003, 2007, 2010 and Microsoft Outlook email client
• Able to start work immediate / within short notice
• Able to work 5.5 work week

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Alkem, a leading publisher and one of the largest independent educational books, training kits and educational materials distributor in the region is now looking for an Customer Service Executive

We are looking for a dynamic and self motivated adult to fulfill the following responsibilities:

• General Administration and documentation work
• Assist in the preparation for quotations and sales order entry
• Customer Service and enquiries

For the above, you should have:

• Min Diploma/Degree
• Proficient in Microsoft Office (Words, Excel etc)
• Able to operate the PC and reasonable typing speed
• Presentable, Outgoing & Positive Attitude
• Well versed in written and spoken English Language
• Sociable with strong interpersonal and communication
• Experience with AS400/BookMaster is an advantage
• No experience needed
• Contract Position (1 year with the option to extend)

Transportation provided from Jurong East MRT

Job Summary:

- Salary: Basic $2,601 - $3,300

- Standby allowance: $80

- Eligible for June bonus (2 months) + December bonus (1 month)

- Flexi dollars: $700 / year

- Annual leave: 14 days

- Mon to Fri: 8.30am - 5.30pm, alternate Sat: 8.30am - 12.30pm

- Working location: Senoko Rd, Singapore 758123

- (Company bus at 8am from Admiralty MRT - the bus stop opposite Exit C
or public bus 981 from bus stop opposite Sembawang station B58219)

Job Responsibilities:

- Overall in charge of the CSO and CSA team (frontline team).

- Champion the front line image of the Company to customers.

- Ensure accountability and integrity operational readiness of frontline team.

- Promote and enhance frontline team’s image and capability.

- Develop the team to achieve excellent service level, productivity and efficiency.

- Ensure compliance to company policies, financial, process and industrial standards.

- Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.

- Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.

- Deal openly and promptly with any problems and effectively identify and manage risk as appropriate.

- Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.

- Provide the point of escalation for team for any operational issues.

- Prepare reports & present recommendations to external stakeholders and management.

Requirements:

- Min Diploma level.

- Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability.

- Computer savvy (MS Office, CRM system).

- Prior experience of at least 1-2 years in leading a team of customer service and general administration team (same service of commercial vehicles) or similar trade (automotive/logistics/industrial).

- Possess strong leadership skills.

- MS Office Skills.

- Familiar with CRM system advantageous.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Lau Jie Xi - DT13

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Summary:

- Basic up to $2250

- Transport Allowance $600 if have own car (if using GBL van then $200)

- Support Allowance for 6 months $700 (to allow new hire to transition into the role)

- Commission of existing staff between 1k-4k

- Gross of existing staff about 5k-8k

- Eligible for December bonus (1 month)

- Flexi dollars: $800/ year

- Annual leave : 14 days

- Mon to Fri: 8.30am - 5.30pm

- Benoi Rd, Singapore 629887 (company bus at 8am from Joo Koon MRT (beside NTUC Hub)
or public bus 257 from Joo Koon Interchange B24009

Job Responsibilities:

- Coordinate with customers to prepare and offer service contracts.

- Prepare repair quotations for customer confirmation.

- Create work order and MR for controller to arrange jobs.

- Consolidate work order for closing once repair job is completed.

- Ensure customers pay on time.

Requirements:

- Possess Class 3 Driving License.

- NITEC in Electrical & Electronic Engineering / Mechanical Engineering.

- MS Word/Excel proficiency.

- Good interpersonal skills.

- Willing to travel often to customers' site for contract and repair confirmation.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Lau Jie Xi - DT13

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

Key Responsibilities

· Technical Support

o Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.

o Provide L2 technical support and advice to users on systems-related issues or queries.

o Perform systems administration/maintenance and works toward continuous optimization of systems performance.

o Standby with on-call availability with varied shifts including nights, weekends and holidays.

o Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

· Cross group collaboration

o Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

· Diploma/Degree or equivalent

· Min. 2-3 years of experience preferred.

· Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers

· Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.

· Knowledge of Virtual Machines – VMware, Hyper-V

· Knowledge of Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.

· Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security

· Possess problem solving skills and able to prioritise and manage multiple tasks.

· Demonstrated verbal, written communication and interpersonal skills with stakeholders.

At Holiday Inn® we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Guest Services Executive in Holiday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can :

• Registers and rooms all arrivals according to established procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Attends to guest’s complaints, inquiries and requests, referes problems to supervisor/Duty Manager if he/she is unable to assist
• Maintains cashier float and ensures accurate daily report of all money received
• Performs the audit balances and prepares all works for audit in an orderly fashion
• Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly manner al all times

Requirements:

• Diploma in Hotel Administration, Hotel Management or equivalent, ideally with at least 1 year experience in front office / guest services
• Able to work independently in a dynamic environment
• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• This role requires handling and speaking to Japanese speaking guests. Knowledge of Japanese language is essential.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.
• Health and dental insurance.
• Birthday off / Duty meal / Laundry
• Training and Development Opportunities.
• Up to 50% F&B discount at IHG Hotels selected restaurants.
• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Holiday Inn Singapore Atrium partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.

Find out more by going to careers.ihg.com!

Have a question and prefer to message us via Telegram?

Feel free to drop us a message at our telegram bot (https://t.me/JobsAtHolidayInnSporeAtrium_bot)

Responsibilities:

• Engage with IT suppliers for the upkeep and monitoring of software licences and hardware maintenance.
• Work closely with vendors to negotiate and procure office technology equipment and software as needed.
• Oversee IT security measures, including the installation and management of antivirus software across all desktops, laptops, and other IT devices, as well as conducting weekly data backups for servers.
• Set up Local Area Networks (LAN) and assign IP addresses as required.
• Offer Helpdesk support to all users, ensuring their IT issues are resolved promptly.
• Prepare and configure new PCs and laptops, including tasks such as creating email accounts and setting up mailboxes.
• Facilitate the installation of CCTV systems within office premises and for end-users.
• Possess a robust understanding of the latest operating systems and network protocols.
• Undertake various other IT-related tasks, such as updating the company website.
• Maintain an up-to-date inventory of software and hardware, ensuring proper documentation is kept.
• Carry out any additional duties that may arise on an ad-hoc basis.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 days workweek (Saturday half day), compensated with performance bonous

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Our client is a leading logistics service provider for restaurant chains around the world. Due to business needs, they are now recruiting a Customer Service Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Service Executive:

• Coordinate and execute order processing activities to meet customer requirements.
• Ensure accurate handling of special orders and timely resolution of customer complaints.
• Maintain effective communication with internal and external stakeholders.
• Record keeping, report generation, and document filing.
• Collaborate with teams to provide satisfactory solutions to customer issues.
• Address inquiries promptly via phone and email.
• Assist with sales billing reconciliation and handle returned delivery notes.
• Perform ad-hoc tasks as assigned.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities:

• Provide technical leadership to the IT Operations team (vendor and local IT) to support system operations, Microsoft O365, networking, servers, change management, configuration management, user support, IT security, database administration, and Microwave communications
• Support the Infrastructure lead on the enterprise LAN/WAN, IP Telephony, Routing, Wireless Backhaul, Data Centre Networking Technology, Cambium Networks (cnMaestro), and Network Management Systems (NMS) covering fault, configuration, performance, and capacity management environments and lead the design, plans, and implementations of related projects
• Manages and performs expert-level network maintenance, upgrades, and configurations. Identifies, diagnoses, and resolves expert-level network problems
• Good knowledge of Security Management (Cisco, Juniper, Fortinet, Checkpoint, Palo Alto, VMWare NSX, etc)
• Work with the Infra team to evaluate new and prospective network technologies. Be a proactive member in the design and selection of future platforms, addressing cross-technology and cross-platform issues
• Execute Business Continuity Planning and Disaster Recovery Planning
• Roadmap network system and advise on process improvements
• Oversee the user account management and development and deployment of patches
• Identify and thoroughly research various server/storage architectures and applications suited for business operations and develop the business case justification if needed
• Oversee installs, configuration, upgrades, administration, monitoring, maintenance, and security for the agency file and database servers. Ensure that the server uptime is meeting the metrics
• Identify security risks and coordinate their remediation
• Manage responses to security incidents
• Provide practical security best-practice guidance to agency-wide networking initiatives
• Monitor and enforce security procedures
• Analyze the impact of existing or proposed projects on the enterprise infrastructure to ensure that projects do not compromise the security of the infrastructure or security policies
• Manages group’s expectations and ensures prompt and complete service

Job Requirements:

• The candidate must possess a Bachelor’s Degree, Postgraduate Diploma, Professional Degree in any of the following: Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent
• Understanding current networking trends, including SDN for Datacentre and SDWAN for WAN
• At least 10 years of experience as an Architect with multi-disciplinary technical skills in Virtualization’s hypervisors, systems & storage, Backup, Network, DB, O365 and Hyper-converged
• Expert knowledge of Load Balancing platforms - F5 or AVI / VMWare/Nutanix - is a MUST
• 5+ years of experience in Azure cloud engagement
• 7+ years of Network Virtualization with VSAT Broadband experience
• 3+ years of experience with Cambium Networks (Wireless Backhaul), Microwave links communication
• Good knowledge of Certificates, DNS, DHCP, Authentication, and Authorisation
• Experience with Cisco routing/switching equipment and routing technology and protocols
• General experience with security technologies, such as firewalls, intrusion detection, threat mitigation
• Professional certification, such as the CCNP, CCIP, or CCIE is advantageous
• Vulnerability management experience
• Compliance or audit experience
• Process automation experience
• Budget planning and/or cost estimation experience
• Well-organized team player
• Advanced analytical and conceptual thinking skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Advanced technical and documentation skills

Other Information:

• Working Location: Tanjong Pagar
• Salary: $8,500 to $9,200
• Working Days: Mon to Fri
• Working Hours: 9am to 6pm
• Travelling is required

Vault Personnel Pte Ltd

EA Licence No: 20C0275

Tan Li Yen

Registration Number: R23115268

Responsibilities:

• Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
• Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
• Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
• Manage of IT operational risk and issues, system performance and availability.
• Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
• Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
• Maintain the operation certification standards and involve all IT audits and assessments.
• Involve project management (including new initiatives) to ensure all timeline is meet.
• Liaise with vendors for IT-related matters.

Requirements:

• Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
• 3 years’ experience in IT operations, service delivery and management or service desk management
• Strong verbal and written communication skills.
• Good communication, writing and presentation skills
• Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous
• Able to support after office hours (Include Sat, Sun & PH) for incident or downtime for maintenance.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24204

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Description

Key Responsibilities

1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information