Total 7,787 it support executive job vacancies in Customer Service category in Singapore

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities

• Responsible for the quality of care provided to the residents.
• Provide supervision and coaching to the care team.
• Assist in planning, implementing and management of staff training and development programmes.
• Ensure overall serviceability and cleanliness of the living environment.
• Support manager in the day to day administrative and operational roles.
• Support and participate in projects and initiatives.

Job Requirements

• A recognized degree or its equivalent.
• Experience in healthcare industry desired but not mandatory.
• Be a team player and possess good interpersonal skills.

Benefits Summary:

• Up to $3200 + AWS
• 5 Days work week
• Nearest MRT Station: Bishan

Responsibilities:

• Handle customer complaints and provide appropriate solutions
• Checking and managing the accuracy of orders
• Identify and assess customers’ needs to achieve satisfaction
• Maintain relationships with carriers and customers
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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**We regret to inform that only shortlisted candidates would be notified. **

Role : Regional Infrastructure Support

6 months contract

Scope of Function

Support Infrastructure delivery services across Asia Regional and markets in this region.

Support and partner with the different Regional Services team on Service Quality, Safety

and Soundness, Strategic and Transformation and remediation programs.

Principle Responsibilities

Support Business and Tech Strategy and communicate such requirement to Regional and Global Services.

Support the effectiveness of the ongoing Infrastructure Change Management interlock with Tech and Country team to drive major activities which includes:

Support the Build the Bank functions through:

Ensure the execution of Sector’s major projects changes.

Support and ensure execute Strategic and Tactical initiatives.

Experiences

• Technical skills in one of the infrastructure platform is preferred.
• Able to communicate and work across multiple discipline of IT which includes, technical team, Applications, Project Managers and Architects.
• Able to link these multi-disciplines team and make them work together to assess the impact to the major change.

Skills

8 – 10 years of working experience in technology industry

• 3+ years of experience in Client Service Management
• 3+ years in an area of Technical platforms
• Advanced skill level in Microsoft office suite of product especially MS Excel and Power Point.
• Comfortable in presenting to large audience of various disciplinary and management levels.
• Broad knowledge of all functional areas of Technology.
• Strong interpersonal skills and able to manage senior stakeholders both internal (within department) and external

Brief Summary:

• Basic $3200 - $3800 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

• Basic up To $4300
• Working Hours: Mon - Fri (9.00am - 5.00pm)
• location: Central

Job Responsibilities:

• Assist managers in daily operations of Office Towers or Shopping Mall.
• Liaise with office tenant and to handle fit out and hand over of units.
• Investigate and follow up on defect rectification.
• Manage fitting-out for compliance with rules and safety.
• Coordinate with contractors/vendors for timely projects.
• Ensure contract and license renewals.
• Issue POs and verify contractor work.
• Manage online systems: occupant portal, access control, etc.

Job Requirements:

• Min. 2 year(s) related experience at Office Tower or Industry Office.
• Min. Diploma in Facilities Management and related fields

For consideration, kindly submit your CV or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Job Highlights

• Workplace Harmony
• Employee Recognition Program
• 5-Days Work

Overview:

You will play a crucial role in supporting the sales team by handling administrative tasks, ensuring smooth operations, and facilitating effective communication with clients and internal departments.

Job Responsibilities:

• Manage and process sales orders accurately and in a timely manner, ensuring all details are correct and aligned with customer requirements.
• Serve as a point of contact for customers regarding inquiries, orders, and order delivery
• Update and maintain the Customer Relationship Management (CRM) system, ensuring data accuracy and completeness.
• Collaborate with the sales team to facilitate smooth operations, delivery schedule and compile sales weekly report

Job Requirements:

• Prior administrative experience, preferably in sales or customer service
• Proficiency in MS Office and CRM software
• Strong organizational and communication skills suited to an engineering setting
• Ability to multitask and work effectively in a team

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills
• Proficient in verbal and written English

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Join Our Vibrant Team: Centre Management Executive at Computhink Kids SG

About Us: Computhink Kids SG is not just a coding school; it's a vibrant hub where creativity meets technology. We are dedicated to inspiring the next generation of tech geniuses and we're looking for someone equally passionate to join our dynamic team. If you're all about making a difference in a fast-paced, innovative environment, read on!

Job Overview: As our Centre Management Executive, you'll be the heartbeat of our bustling coding school. You'll have the opportunity to interact with an energetic crowd of students aged 7 to 16, and play a key role in creating an engaging and organized environment for learning and growth. Career progression to Centre Manager.

What We’re Looking For:

• A Poly Diploma or Higher Nitec (or equivalent) in Business Administration, Customer Experience Management, Marketing, Business Information Systems, or Human Resource Management. Fresh graduates are welcome! Only Singaporeans and PRs
• Excellent command of English with superb communication and interpersonal skills.
• A friendly, positive attitude with a detail-oriented and multitasking ability.
• Tech-savvy with a good grasp of Office and Productivity tools.
• A natural at interacting with children and their parents.

Key Responsibilities:

• Be the first point of contact at our front counter, handling customer service queries via Whatsapp, WebChat, Telegram, FB Chat, Emails, Phone, and Walk-ins with charm and efficiency.
• Coordinate student enrollments and class administration, including schedule management, fee calculations, and seamless communication with customers, parents, and our teaching team.
• Ensure our centre is a welcoming, clean, and organized space that both students and teachers love.
• Dive into marketing activities, helping to identify new opportunities and manage our digital presence on platforms like Google, Facebook, and Instagram.
• Proactively contribute to enhancing our operational efficiency and overall success.

Why You'll Love Working With Us:

• Job Type: Full-time, Permanent, Fresh Graduate.
• Work Hours: Semi-flexible 5 weekdays, Mon-Fri (10 am – 7 pm).
• Festival Holiday Leave and End-Of-Year Leave to celebrate those special moments.
• Employee discounts for classes – learn coding with us!
• Gym Reimbursement and Workout Wednesdays to keep you fit and healthy.
• Committed to your Professional Development & Training.

Ready to Make a Difference? Join us in shaping the future of technology education. If you're excited about creating an impact in a nurturing and innovative environment, we'd love to hear from you!

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

This advertisement is for the recruiting position of Student Support Executive.

If successfully selected, you will be seconded to a MOE Primary located in Woodlands Crescent.

Contract Period: From 1 April 2024 to 31 Mar 2025.

Option to Extend: for a further period of 1 APRIL 2025 TO 30 NOV 2025.

Personnel to be deployed at the following hours (42 hours per week):

• Mondays to Fridays: 7:30 am to 2:00 pm, inclusive of 1 hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

The Services required are set out as follows:

The Student Support Executive will work closely with the form/subject teachers, under the guidance of YH,AYH & SH/SM, to:

• support the teachers in the classroom
• assist with classroom routines and administrative matters
• assist in organising and maintaining a structured classroom environment.
• facilitate the use of learning materials that support students’ learning.
• maintain open communication with the classroom teacher, sharing observations, concerns, and successes related to students.

The Personnel shall minimally have the following qualifications, experience and skills:

• Possess at least a Diploma (preferably in Early Childhood Care & Education)
• Prior experience as a Student Support Executive or experience in teaching would be an added advantage
• Energetic and passionate to work with children
• Strong communication (writing and speaking) and administrative skills
• Strong problem-solving and organisational skills

Job Highlights:

• 5 DAYS
• Year-End Bonus + Performance Bonus
• Annual Leaves, Medical, Dental benefits, etc
• Good career advancement

Responsibilities:

• Support and maintain office network systems
• Interface with users & identify computer-related needs
• Provide software & hardware support
• Servicing of users requests and providing support for all in-house software requirements
• Administration of network servers
• Carrying out upgrading of office systems (network, servers, desktops & related equipment / software)
• Track and maintain records of all equipment, software, activities and services provided
• Ensure routine back-ups are performed and anti-virus software is always up to date
• As and when required, provide briefing to users on usage of office systems

Requirements:

• Diploma in Computer Science or related
• With experience in supporting network servers, desktops, notebooks and software in a network environment
• Able to support network servers, desktops, notebooks, printers, switches, routers and other related equipment
• Knowledge of Microsoft Operating Systems, Lotus Notes / Domino, software applications, Microsoft SQL or SAP will be an added advantage
• Good interpersonal skills

Please include in the CV

• Last drawn
• Expected salary
• Notice period

Interested candidates, please submit your CV in MS Word format to [email protected]

EA License No: 06C4642

EA Reg No: R1110624

All applications will be treated in strictest confidence and only short-listed candidates will be notified

Working Hours:· Mon - Fri: 8.30am to 5.30pm / Sat: 8.30am to 12.30pm (rotating Saturday duty)

Job Description:

· Reports to the Customer Service Manager

· Responding promptly to customer inquiries

· Processing and coordinating customers’ orders, forms, applications, and requests

· Ensure customer satisfaction and provide professional customer support

· Communicating with customers through various channels

· Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc

· Good understanding and knowledge of company’s products

· Generates and processes new sales leads as necessary

· Update of product item code in the company’s system and expiry date management of products

· Compile and generate various monthly reports for the sales team

Job Requirements:

· Minimum diploma & above of relevant discipline

· Minimum 2 years of related experience preferably with food & beverage exposure

· Positive attitude and customer service minded

· Proficient in Microsoft Office applications (Excel, Words)

· Good communication and negotiation skills

· Proactive in solving problems

· Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking

· Entitled to monthly sales incentive @ $300 (subject to achievement of KPI)

· 1 month AWS

· Variable bonus scheme

· Medical insurance coverage

· $200 dental claim per year

· 14 days annual leave per year

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

R: 32KERM23B7

Job Description & Requirements

1. Assist the Clients with basic activities of daily living

2. Facilitating individual and group activities

3. Assist with therapy or nursing under supervision of the healthcare professionals

4. Transport clients to and from home and Dementia Centre

Requirements :

• Singaporeans preferred
• No experience needed, training will be provided
• With an HMI Certificate in Healthcare support (Nursing) or equivalent will be an advertage
• Highly motivated & ability working in a team

Working Location : Headquarters at Beach Road

Working hour (2 shifts)

1st Shift : Monday to Friday 7:30 am to 5:15 pm

2nd Shift : Monday to Friday 9:00 am to 6:45 pm

Location ; Jem

Position : Executive - Infrastructure Service Section, Infrastructure and Security Department

Science and Technology Division

Contract period : Immediate (11months)

Job scope :

1. Carry out physical checks on equipment, update the master-listing and manage any changes/follow up required for the equipment. The master-listing will be in excel.

2. Handle the migration of inventory records to SFA’S new Asset Management System (AMS). The work will include:

a) Identify, check, tag and confirm the IT Equipment to transfer to the new system. There are about 1000 laptops with accessories such as monitors and docking stations and about 350 iPads. The equipment is spread across SFA offices.

b) Update the current master-listing and ensure the records accurate and ready to be exported to the new System.

c) Work with the respective stake holders to ensure all the records are accurate. Update and follow up on any discrepancies in the master-listing.

d) Upload the master-listing to SFA’s AMS by working with the AMS vendor on their loading template.

3. Assist in the liaising with users on schedule to implement new ICT service implementation and track the overall progress.

Qualifcations

1. ‘O’ level / Higher Nitec / Nitec. Salary max $14.20 per hour depending on qualifications and relevant working experience.

2. Candidates with relevant job experience will have an advantage.

Other requirements :

1. Candidates should preferably have experience and familiar with the use and specifications of Infocom and Communications Technology (ICT) equipment like Personal Computers, Tablet devices (e.g Apple iPads) and computer accessories like Monitor and docking station.

2. Proficient and Meticulous at record keeping.

3. Able to work independently, with minimal supervision.

4. Able to use Microsoft Office applications such as MS Word, Excel and PowerPoint competently.

5. Possess good interpersonal and communication skills; and be able to work as a team.

6. Preferably with at least 1 year of relevant working experience.

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering or related field
• Minimum 1 year experience in IT, supporting end user
• Hardworking , positive attitude
• MNC work environment
• 5 days work (8.30am to 6pm) at Cecil Road
• Salary $2500 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job Responsibilities:

· Assist residents with check-in and check-out procedures

· Ensure all residents are attended to at the Front Desk

· Issue apartment access key cards

· Attend to and anticipate all residents' queries and needs

· Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

· Manage residents’ accounts, information and apartment availability in the system

· Perform simple bookkeeping

· Make and confirm reservations

· Assist with the onboarding process for new employees

· Respond to all queries through walk-ins, emails and calls and assist with requests

· Handle and record resident feedback and complaints, referring them to supervisors and managers

· Receive and convey messages to residents promptly

· Handle the safekeeping of cash and residents’ valuables and belongings

· Perform related tasks as assigned

Job Requirements:

· Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;

· Service-oriented

· Passion in learning a variety of tasks, including handling paperwork

· Willingness to perform shifts

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Customer Care Executive (premium cars customer service support, L2, Office Hours, Permanent)

Company highlights

• Join one of the world’s leading multinational automobile manufacturers
• Job stability for long-term career growth
• Location: Accessible from MRT / Working hours: Mon - Fri 9am-6pm

Responsibilities

• Resolve the esculated cases from outsource Call centre, provide L2 or up to L3 support,
• Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.)
• Provide top-notch customer service, showing patience and care in resolving inquiries.
• Deliver exclusive service to exceed customer expectations and build the good relationships.
• Maintain accurate customer records and assist with data cleanup.
• Prepare promotional mass-emails and announcements.
• Monitor call center agent performance and extract data for analysis.

Requirements

• GCE 'O' level/Diploma.
• 2 years of customer service experience in luxury goods/ premium retail line.
• Passion for and willingness to learn about and premium cars. Trainning provided for product knowledge.

If you are interested in this opportunity, submit your application now to find out more about this position.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to [email protected]

We regret that only shortlisted candidates will be notified

Description:

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for client's customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills.

As the IT Service Delivery Manager, you will be responsible for:

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs’ financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and the internal team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.
• Any other ad-hoc duties as assigned by the supervisor

Requirements:

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 10+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PgPM, PMP, Scrum master, PMI-ACP.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

Recruit Express Pte Ltd (EA License No: 99C4599)

Company Registration Number: 199601303W