Scope
Manage day to day Operations and Maintenance (O&M) support activities, including monitoring of Production Tickets raised
Be responsible for tracking O&M team’s output against Service Level Agreement (SLA) and oversee team’s adherence to SOPs
Consistently review and analyse standard and quality of team deliverables and implement...
To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g-dPh3nP
Autonomy to make key decisions
Global role
About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan...
1. Manage and lead the Service Desk and staffs to provide 1st level technical support.
2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.
3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adher...
To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g4h7aas3
Regional role with leadership responsibility
Permanent in-house role with an established company
About the company
Our Client is an established Europe MNC. They have a well-established presence of m...
Opportunity to work on cutting edge Technologies
Newly created role
About Our Client
Our client is a leading provider of innovative digital solutions. We are dedicated to helping our clients navigate their digital transformation journeys. Our team of experts collaborates with clients to ensure their digital projects are successful, efficient,...
Responsibility:
To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
To be the Site...
Key Responsibilities
Oversee the installation, configuration, and maintenance of IT systems and infrastructure, including servers, networks, and hardware.
Ensure the availability and reliability of IT systems, minimizing downtime and addressing any technical issues promptly.
Manage IT assets and inventory, including procurement, deployment,...
Responsibility:
To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
To be the Site...
Key Responsibilities
Oversee the installation, configuration, and maintenance of IT systems and infrastructure, including servers, networks, and hardware.
Ensure the availability and reliability of IT systems, minimizing downtime and addressing any technical issues promptly.
Manage IT assets and inventory, including procurement, deployment,...
Actively seeking Regional IT Service Desk Manager for a renowned legal institution!
· Leading legal service provider operating globally
· High-performing and collaborative work environment
· Opportunity to work with other regional offices
Job description
Our client is a prominent legal firm with global presence, and one of the leading players in th...
Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At T...
We are looking for a Service Delivery Manager who will lead and manage the transition of IT services, processes, and projects, ensuring a smooth and efficient changeover with minimal disruption to operations. The role will involve working closely with various stakeholders, including client project teams, and senior management, to deliver successful...