Total 17,086 maintenance engineer service job vacancies in Customer Service category in Singapore

Manage the IT Support and staff to provide 1st level technical support;
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
Familiar with Service Desk day to day Operation.

Job Summary:

We are seeking a skilled and dedicated Power BI & Power Platform Support Engineer to join our Managed Services team. In this role, you will provide expert support and troubleshooting for Power BI, Power Apps, Power Automate, and other Power Platform technologies. You will ensure smooth operation, monitor performance, resolve issues, and provide ongoing support to end users and clients to meet service level agreements (SLAs).

Key Responsibilities:

• Support & Troubleshooting:
  • Provide day-to-day support for Power BI, Power Apps, Power Automate, and related Power Platform services.
  • Diagnose, troubleshoot, and resolve technical issues related to the Power Platform, ensuring minimal downtime for clients.
  • Assist users with Power BI report/dashboard issues, including performance optimization, data connections, and refresh scheduling.
• Monitoring & Maintenance:
  • Monitor system performance and implement measures to optimize resource usage and performance across Power Platform services.
  • Manage Power BI environments, including capacity planning, workspace management, and report governance.
  • Administer and monitor Power Automate flows and Power Apps applications for operational continuity.
• Client Engagement & Support:
  • Act as the primary point of contact for clients for all Power BI and Power Platform support-related queries.
  • Ensure timely communication and resolution of tickets in line with SLAs.
  • Document client issues, resolutions, and system changes for knowledge sharing and reporting purposes.
• Development & Configuration:
  • Provide configuration and development assistance for Power BI reports and dashboards, Power Apps applications, and Power Automate flows as required.
  • Collaborate with clients to understand reporting needs, design solutions, and implement enhancements to Power BI reports and Power Platform apps.
• Continuous Improvement:
  • Stay up-to-date with the latest features, best practices, and updates within Power BI and the broader Power Platform.
  • Provide recommendations to improve the scalability, reliability, and efficiency of Power Platform services.
  • Contribute to the enhancement of internal processes and procedures for Power Platform support services.

Qualifications:

• Technical Skills:
  • Strong knowledge and experience with Microsoft Power BI, including DAX, Power Query, and data modeling.
  • Experience with Power Apps and Power Automate (Flow) for designing and troubleshooting solutions.
  • Familiarity with SQL databases and data integration concepts.
  • Knowledge of Azure cloud services, including Azure Data Factory, Azure SQL, and other data-related services, is a plus.
  • Understanding of governance, security, and compliance aspects of Power Platform services.
• Experience:
  • Minimum of 3 years of experience in a similar role supporting Power BI and Power Platform solutions.
  • Hands-on experience in troubleshooting, optimizing, and supporting Power Platform solutions.
• Soft Skills:
  • Strong communication skills and ability to engage with clients and internal stakeholders.
  • Analytical and problem-solving mindset with the ability to prioritize and manage multiple tasks effectively.
  • Customer-focused with an ability to work effectively under pressure and meet deadlines.

Certifications (Preferred but not mandatory):

• Microsoft Certified: Power BI Data Analyst Associate
• Microsoft Certified: Power Platform Fundamentals (PL-900) or Power Platform Functional Consultant Associate

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

RESPONSIBILITIES:

• Perform monitoring activities using tools provided as well as reviews of transactions flagged out
• Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
• Handle ad hoc duties as required.

REQUIREMENTS:

• Minimum education level: N levels subject to working experience.
• Minimum 1 year of experience working in an administrative role.
• Fast learner and good team player.
• Demonstrates good communication skills and comfortable to work in a fast-paced environment
• Working/shift hours are 10am-10pm, 4 days a week .
• Able to work rotating shift hours including weekends and public holidays.

Responsibilities

• Responsible for daily intake of cars for servicing.
• Ensuring and upholding the service image at all times.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
• Perform invoice closing.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Actively deliver good results from VOC survey with strong response rate and promoter scores.

Requirements

• Minimum NITEC in Light Vehicles or Diploma in any discipline (preferably in Engineering) with 2 to 3 years of working experience in a relevant field
• Possess valid Class 3 driving license
• Experience in Customer Service Roles is preferred
• Possesses sound technical knowledge of cars will be an added advantage
• Candidates who have prior experience in Automobile industry will have an added advantage
• Alexandra, Monday to Friday 8.00am to 5.00pm, Alternate Saturday 8.00am to 12.00pm
• Basic + incentive + OT + Allowance, 2 positions available
• Job Reference: L9V88XX6

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Looking For Part-Time Service Crew

Position: Part-Time Service Crew
Location: Amoy Street
Salary: $12 per hour
Work Schedule: 5 days a week

Shift Options:

• 11 AM - 5 PM
• 4 PM - 10 PM / 5 PM - 11 PM

Responsibilities:

• Provide friendly service and take orders.
• Serve food and maintain cleanliness.
• Assist with inventory as needed.

Requirements:

• Customer service experience preferred.
• Strong communication skills.
• Ability to work in a fast-paced environment.

What We Offer:

• Competitive pay and flexible scheduling.
• A supportive work environment.

Interested candidates, kindly Apply Now or WhatsApp 85881419 for more details.

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

Job Responsibilities:

• Process and follow up with day-to-day administrative support on customer order processing and billing all related as well, service providers and internal functions.
• Execute timely shipping arrangements with overseas’ customers and local hospitals/customers as well, forwarders or respective service providers & related functions.
• Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.
• Generate billing invoices and shipping documentations (e.g. packing lists, commercial invoices and others) depending on customs and customer requirements for local and overseas export shipment.
• Coordinate and follow-up on new customer’s requirement.
• Process and follow-up on RGA and product complaints for product replacement or credit transaction.
• Process CN (Credit notes) and DN (Debit Notes) requisition for required transactions.
• To communicate with customers and follow up with the advance payments/outstanding payment. To upload tax invoices into SG hospital panel for payment etc.
• To coordinate/Liaise with forwarders and warehouse for all outgoing shipments/samples shipments/SG deliveries.
• Monitor local safety stocks for local hospitals. Timely reporting with monthly inventory status/ageing report for local SG hospitals.
• Preparation of L/C bills of exchange & Bank documents for submission and negotiation of L/C to the bank up to the funds received from customers.
• Working closely with sales & RA on the target distribution countries to ensure customers’ orders comply with local regulatory requirements.
• Process the POs and shipments for FTZ drop shipments for BIOXIN, Raise PO to BIOXIN upon receipt of orders from customer, follow up and coordinate with BIOXIN/Vendor for the timeline schedule to ship to customer.
• Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.
• Generate and process the Weekly cycle count list to store.
• Set up/update the WI/SP processing flow for planning/store related. Quality system maintenance - departmental documentations/records improving and upgrading.
• File all correspondence to comply with SOP and WI.
• Take charge of the customers and ensure the smooth operations of the order delivery to customers.
• Chase AR outstanding payment for SG local hospital as well as overseas LC.
• Upload the AR tax invoices + support Dos to SG local hospitals NHG AP direct panel/website for payments. Government panel/website required ‘singpass’ to access and upload.
• To support all the internal and external audit for Customer Services, Purchasing and Store. To support for all filing to be done in Singapore for auditing. Examples: to match the signed packing lists with tax invoices/shipping documents. POs/correspondence etc for audit requirement.
• Perform any other ad-hoc duties as requested by Customer Service Manager.

Job Requirement:

• Minimum GCE A level, university, Post-graduate education.
• Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation.
• Experience in a customer service role.
• Excellent telephone manner.
• Passionate about customer service.
• High level of integrity and able to work under stress and deliver work schedules.
• Good communication and interpersonal skills.
• Self-starter and independent.
• Meticulous and initiative individual.

Please send your resume in MS WORD to [email protected] indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

Looking for Financial Enthusiasts to join our team. Leads will be provided to you!

If you have a passion for finance or interested to see how the finance industry is like,

we want to hear from you! You will play a vital role in helping our clients achieve their

financial goals!!

Previous work experience is not mandatory; we warmly welcome candidates of all

experience levels.

What we offer:

• 1 to 1 mentorship will definitely be provided by experienced professionals with up to 20 years’ experience.
• Gain comprehensive knowledge in personal finance, investments in various asset classes.

You will learn how to:

• Analyse and manage client’s financial portfolio.
• Providing advice based on clients’ financial and protection needs.
• Acquisition of new clients and maintaining relationships with existing clients
• Learn and adopt new plans to enhance the client’s financial portfolio through insurance, savings, and investment.

Requirements:

• Currently pursuing a diploma/degree or graduated with either.
• 21 and above (Regulatory requirement)
• Relevant certifications and licenses are a plus. (Not compulsory)
• Exceptional interpersonal and relationship-building skills.
• Results-driven and committed to delivering excellent client service.

Benefits:

• Up to $5,000 monthly basis allowance with attractive performance-based incentives such as commission and overseas trips
• Joining bonus is provided as well!
• Work-life balance; flexible working hours
• A vibrant & supportive team environment

Job Scope:

• To assist with CC counter operations, community events and administrative works allocated by the CC management.

Working Arrangement:

Location: Bedok

Contract Duration: 3 Months

Working Hours:

5-day work week

4 weekday, 1 weekend –schedule of day off to be confirmed

9.00am to 6.00pm

Salary: $2300/Month

Job Requirements:

Previous experience in customer service roles will be beneficial

EA License No.: 96C4864

Reg. No.: R22110485

Main Responsibilities

• Liaise with customers for movements of cargo
• Receive delivery orders & storing instructions from customers
• Perform entries in WMS and SAP
• Liaise with forwarder for vessel schedule
• Process all picking instruction and release to operation
• Prepare labels for marking and re-branding of cargoes
• Co-ordinate with Transport Department for transportation & shipping requirements
• Arrange for fumigations and Inspection
• Generate stuffing report
• Send weekly / monthly reports to customers
• Assign relevant charges in WMS
• Any other task assign by the Manager
• Know SAP, Warehouse Management System (WMS)
• Willing to work overtime (if required)

Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field.

Job Description

• Industry/ Organization Type: Engineering/Manufacturing
• Position Title: Service Technician
• Working Location: Kallang
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $2,500 + OT Pay + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Maintain and clean test sockets to ensure proper contact with ICs during testing.
• Inspect test sockets for any physical damage and advise customers if a replacement is needed.
• Perform socket pin replacements and ensure high-quality work.
• Maintain good attendance and provide daily updates on job progress.
• Collaborate with team members to meet customer deadlines.
• Be available for overtime work, including weekends, as per the scheduled plan.

APPLY NOW!!!

• Minimum GCE O Level/NITEC.
• Looking for candidates with attention to detail and strong teamwork skills.
• Ability to work overtime when required to meet deadlines.
• Previous maintenance or service experience is an advantage.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69798 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

CubePay has an immediate job opening for a "Field Service Technician" in Singapore. This crucial position provides round-the-clock technical support to our valued customers. Our customers are retail merchants in Singapore who depend on our digital payment devices to accept cashless payments. If you like to solve tech-related challenges for customers and be part of a team trusted for its service excellence, here is a unique job opportunity.

About the Job

The Field Service Technician is a vital member of the Technical Support Team, responding to customer requests for on-site attention, from training, installing, upgrading, and solving technical issues and ensuring a high level of merchant satisfaction.

What's in the Job

• Whenever a new merchant signs up for CubePay's digital payment service(s), you are required to help the merchant get started, from training, guiding, installing, setting up, and upgrading payment terminal devices - hardware, device software, and related networks.
• You will be on standby to respond to merchants requesting on-site technical support.
• You will be required to make scheduled visits to merchants to troubleshoot, and solve their technical problems, as and when required.
• Finally, you will be required to send your service reports so we can continue to monitor and improve the quality of our customer support.

The Candidate

• You must have at least an ITE NITEC vocational qualification, its equivalent, and/or higher.
• Valid Singapore Class 3 driving license or Class 2B motorcycle.
• Possess beginner to intermediate consumer IT, hardware, software, and system networking knowledge.
• Comfortable in setting up and installing consumer smart devices (such as your smartphones, home networking routers, WIFI, etc).
• Able to be put on standby duty, including weekends and public holidays.
• An independent problem-solver, a pleasant personality, communicates well with customers, and a team player.

Compensation and Benefits

We will offer a competitive compensation package to the right candidate, including a basic salary and standby allowance, medical benefits, on-the-job training, and perks.

To apply, please click the below link:

https://careers.cubepayment.com/jobs/Careers/616675000001438080/Customer-Care?source=CareerSite

CubePay Candidate Data Protection Notice:

https://www.cubepayment.com/candidate-data-protection-notice

We're looking for Fulltime Service Crew

The Paulaner Brauhaus Singapore family is growing and looking for new members with all backgrounds and experience to join our diverse family.

We are the Asian flagship store of the Paulaner brewery and offer a wide range of premium quality beers and typical dishes from Bavaria in an authentic environment.

What can we offer you?

Exciting international environment

Opportunities for individual development

Competitive salary with AWS (13th month salary), bonus

Training & great career opportunities

Meals, Uniform, Transport provided

44hours/5days/week, Annual leave, Medical Benefit, Insurance

25% staff discount

You are:

Experienced with highest level of professionalism
Able to work under pressure
Passionate of your work to offer the best possible service
English speaking with minimum Secondary School Education

Candidates who require work pass need not apply as there's no quota available unfortunately.

Your responsibilities:

Take orders and advise on menu items as well as the latest promotions

Serving of food and beverages

Perform all duties in accordance to SOP/Management

Maintain cleanliness of work area and tables

Check guest satisfaction and attend to requests and inquiries

Come over to our booth to pass us your CV or you could forward to [email protected].

We will contact relevant candidates only, thanks for your understanding.

Prost,

Paulaner Bräuhaus Singapore

6 Days work ( Off on Weekday )

7 Days AL

Performance Bonus

Job Description

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Requirements:

● Inexperienced candidates are welcome to apply

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Job Description:

• Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
• Meet and greet all guests on arrival.
• Welcome guests upon arrival and check-in according to established standard operating procedures.
• Provide information pertaining to the guest’s stay.
• Provide courteous and efficient service and if possible, try to comply with each and every guest request.
• Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
• Know guest room security, emergency and fire procedures.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.
• Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
• To be fully familiar with Front Office Policies & Procedures, Job Description and the Employee's handbook.
• Assist Front Office Supervisors in ensuring all guest requests are efficiently delegated to Housekeeping, Front Desk, Concierge, Food & Beverage hotel departments.
• Ensure that all requests are taken care of punctually to a level that meets and exceeds guest’s expectations. Always offers to get items for the guest.
• All requests for service are met within the agreed time frame. If a wait is expected, an estimated time is communicated to the guest. If the wait exceeds the estimate the guest is contacted and Sofitel problem resolution techniques are implemented.

Job Requirements:

• Passion for high end hospitality with an absolute eye for detail.
• Willingness to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Organises time and work efficiently.
• Excellent verbal and written communication skills.
• Ability to work autonomously and as part of a team.
• Good level of physical fitness

Job Description:

1. Maintain a team-oriented personality with strong people management skills;

2. Oversee the organization of bar stock & ingredients; verifying all food products are properly dated and organized for quality assurance;

3. Ensure all food / drink preparation and presentation by the team closely follows recipes and SOP guidelines, and are delivered in accordance with the brand’s appearance/quality standards;

4. Actively respond to and handle guest problems and complaints;

5. Trains new floor employees to restaurant standards; capitalizing on informal opportunities to coach and mentor, taking interest in others’ personal development;

6. Ensure proper purchasing and receiving bar supplies.

7. Ensure proper grooming and hygiene standards for all floor staff;

8. Ensure all equipment in the bar is properly maintained and in working order in accordance with SFA standards. Promptly feedback to management team if any issues arise.

9. Assist the company in expansion plans.

10. Basic duties include taking customers' orders, preparing drinks, serving food and drinks, cashiering and housekeeping.

Requirements:

• Excellent attitude and willingness to learn

• Display integrity and initiative

• Team player

• Good communication skills

*Hiring for three outlets under The Oyster Bank (The Oyster Vault Pte Ltd - Funan #02-32, GWC Vault Pte Ltd - Great World City #01-111, TJP Vault Pte Ltd - 39 Tanjong Pagar Road #01-02)

1. Order Management: Processing orders efficiently, ensuring accuracy in order details, and confirming dispatch and delivery timelines.
2. Communication: Providing timely updates to customers about their shipments, including tracking information and any delays.
3. Issue Resolution: Addressing customer inquiries and complaints promptly, investigating issues related to lost or damaged packages, and providing solutions.
4. Coordination with Operations: Collaborating with logistics and warehouse teams to ensure smooth operations and timely deliveries.
5. Customer Support: Offering assistance via multiple channels (phone, email, chat) to answer questions and provide information on services.
6. Feedback Collection: Gathering customer feedback to improve services and address areas of concern.
7. Billing and Invoicing: Assisting customers with billing inquiries and ensuring clarity in pricing and charges.
8. Building Relationships: Establishing rapport with clients to foster loyalty and repeat business.
9. Training and Knowledge Sharing: Keeping up-to-date with logistics trends and training staff on customer service best practices.
10. Reporting: Documenting customer interactions and reporting on service metrics to identify trends and areas for improvement.

Looking for Financial Enthusiasts to join our team. Leads will be provided to you!

If you have a passion for finance or interested to see how the finance industry is like,

we want to hear from you! You will play a vital role in helping our clients achieve their

financial goals!!

Previous work experience is not mandatory; we warmly welcome candidates of all

experience levels.

What we offer:

• 1 to 1 mentorship will definitely be provided by experienced professionals with up to 20 years’ experience.
• Gain comprehensive knowledge in personal finance, investments in various asset classes.

You will learn how to:

• Analyse and manage client’s financial portfolio.
• Providing advice based on clients’ financial and protection needs.
• Acquisition of new clients and maintaining relationships with existing clients
• Learn and adopt new plans to enhance the client’s financial portfolio through insurance, savings, and investment.

Requirements:

• Currently pursuing a diploma/degree or graduated with either.
• 21 and above (Regulatory requirement)
• Relevant certifications and licenses are a plus. (Not compulsory)
• Exceptional interpersonal and relationship-building skills.
• Results-driven and committed to delivering excellent client service.

Benefits:

• Up to $5,000 monthly basis allowance with attractive performance-based incentives such as commission and overseas trips
• Joining bonus is provided as well!
• Work-life balance; flexible working hours
• A vibrant & supportive team environment

JOB SUMMARY

• To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model.
• Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.
• Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
• As an internal voice of client, work together with BAMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.
• Foster long lasting relationships and rapport with premier clients at the transactional / operational level.
• Works with the BAM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key BAM and/or SSO participation if needed)
• Identify opportunities for service improvement based on useful metrics and demonstrate results
• business opportunities.

RESPONSIBILITIES

• Primary point of contact / escalation for external clients in terms of providing solutions,enquiries, complaints, resolving of discrepancies and transactional errors.
• Ensure the provision of the highest standards of client service in response to client enquiries and complaints in order to deliver best in class client service.
• Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made.
• Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol.
• Proactive client engagement and regular “pulse checks” for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients’ need end-to-end, questionnaires completion, RFP, etc.
• Use GEMS incident user interface to ensure client complains are logged timely and accurately for auto system escalation communications to the appropriate senior management levels responsible to ensure full resolution of client issues and regularly update client on progress if the issue is taking longer than expected.
• Maintain a professional and positive SCB image through all interactions with clients.
• Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
• Participate in annual or as agreed Service Reviews for premier clients.
• Reviewing service performance with the clients and generate ways to continuously improve service level standards
• Periodically, accompanying BAMs on sales calls to sell our service capabilities and/or to resolve clients’ operational and service issues. Provide pro-active client updates.
• Leveraging on metrics and client insights to understand client’s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling etc.
• Making proactive calls on clients to improve the utilization level of facilities, increase transaction volume, identify opportunities for channels and referrals for the business
• Build trusted partnerships with clients at the daily transactional / operational level

Strategy

• Our strategy: Fully understand the Financing Securities Services (FSS) Business and Operations strategies and leadership expectations and how they support CIB and overall Bank Strategy – be able to articulate the same to internal and external stakeholders as required

Business

• Client Servicing: Deliver a first-class operational Client Service to Financing Securities Services (FSS) client base in all FSS related interactions – understand client needs, challenges and identify opportunities

Processes

• Client Solutioning: Work together with key internal stakeholders to identify and solve repeat client issues, identify opportunities and strive to deliver a ‘best in class’ service
• Service Reviews: Conduct service reviews and perform follow-ups for enhancement and improvement
• Escalations: Ensure all escalations are managed in a timely manner and are not directed to FSS Business
• Complaints management: Ensure that complaints for own client relationships are logged, tracked, escalated and closed in a timely manner

People & Talent

• Continuously maintain knowledge of relevant post-trade areas and escalate knowledge / training needs
• Provide appropriate cross training / functional training to others as required
• Actively support and help to drive regional People Agenda activities

Risk Management

• Ensure Group Risk Management standards are being maintained / adhered to
• Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items relating to Risk Management

Governance

• Responsible for review and implementation of process and policies
• Responsible for effective governance, oversight and controls in the business
• Awareness and understanding of regulatory framework and the impact on business

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• All FSS Operations functions
• FSS Management team
• FSS Product team
• FSS COO
• FSS Technology and Production Support Teams
• Onboarding teams (IMO)
• FSS Country/Regional Legal/Compliance
• Other CIB or Bank teams as required to support client initiatives

External

• FSS Clients in segment and/or region
• Vendors, Market infrastructure and Service Providers
• Regulatory and Supervisory agencies as required

Other Responsibilities

• Embed Here for good and Group’s brand and values in Singapore. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

​​​​​​

Our Ideal Candidate

• 7+ years of experience in Operations Client Relationship Management / Client Services
• Global Markets - Security Services
• People Management
• Stakeholder Engagement
• Process Analysis
• Market Advocacy
• Project management skills

Role Specific Technical Competencies

• Customer Relationship Management
• Product Knowledge
• Problem Solving Skills
• Collaboration
• Ability to influence
• Time Management
• Communication Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Description

• Industry/Organization Type: Industrial Paper Converting Solutions
• Position Title: Customer Service Representative/Executive
• Working Location: Tai Seng
• Working Hours: Monday – Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $3,500 + VB
• Duration: Permanent

Key Responsibilities

• Engage directly with international and domestic customers via telephone and email.
• Provide accurate pricing and delivery information.
• Enter and manage customer orders using ERP systems.
• Follow up on and expedite orders and shipments.
• Promote the sale of service parts.
• Handle the processing of all domestic and international credits and manage outstanding non-receivable parts.
• Coordinate repair orders with customers and liaise closely with our U.S. head office.
• Process invoice billings for the parts department.
• Manage replenishments for the off-site warehouse.
• Respond to all incoming domestic and international emails for price quotes.
• Perform additional duties as assigned by the Customer Service Supervisor or the Service Parts Manager.

APPLY NOW!!!

• Minimum ‘N/O’ Levels or equivalent with at least 1 year of relevant experience
• Proficient in Microsoft Office

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68718 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Career Trial for Jobseekers

Training Allowance $7.50 – $15/hour

Full Time Position

6 days work week, Shift work & no fixed rest day.

Outline of Career Trial Objectives

The objective of the career trial at BreadTalk is to provide comprehensive hands-on experience in bakery operations, customer service, product quality, team collaboration, sales, and personal development to assess suitability for a long-term career with the company.

Career Trial Activities Plan

Details of Activities / Tasks

Orientation:

- Brief on the Company's Vision, Mission and Core Values

- Brief on Job expectations

- Understand Grooming Standards

- Brief on SOP for uniform standards

- Brief on Code of Conduct

- Brief on Cash Control Policy

- Brief on Handling of Company Properties Policy. Food Safety:

- Practise food safety and hygiene procedures.

Lobby and Kitchen: - Able to show the different areas in the outlet for both lobby and kitchen

- Brief on product knowledge

- Brief on product movement and sales pattern

Opening tasks:

- Brief on outlet opening time and prepare to open outlet

- Perform counter set-up

- Prepare for the opening of the outlet by ensuring cleanliness, operating of lighting and setting up of POS system (Cashier)

- Perform display and present products in conformance to Maintain DisplaySOP

- Perform check on product shelf life and ensure compliance

Cashiering and Lobby Service - part1:

- Perform delivery of customer service in accordance with the company's expectations

- Able to apply cash control policy

- Perform daily banking in accordance with cash controlpolicy

- Demonstrates warm and friendly environment to customers

Cashiering and Lobby Service - part2:

- Perform POS system (Cashier) functions and transactions such as managing credit card, cash, grab pay,fave pay, promotions and delivery transactions

- Perform promotion and upselling of products to the customer

Cashiering and Lobby Service - part3:

- Brief on the right image projection to customers

- Perform handling of customer interactions such as answering customer queries on products, attending to customer requests and complaints

- Perform dispense of trays of bread and packing of breads

Closing Tasks:

- Perform proper closing procedures in accordance with the Closing SOP

- Perform closing reports

- Perform waste count procedures during closing and analyze the impact

- Perform proper storage of goods in accordance with SOP

Hygiene and Cleanliness:

- Perform cleaning and washing of service and packing areas such as trays, tongs, cloths, tables, bread shelves, cake shelves, fridges and knives based on SOP

- Perform cleaning and clearing of waste and rubbish bags

- Perform cleaning and sanitization of work areas and stations

Sales-driven and cost-conscious:

Understand the cost of goods sold (COGS)and the outlet sales target. Inhouse Basic Essential Service Training (BEST):

- Briefing on Service Standards

- Briefing on Product Knowledge and selling techniques

- Buddy with the trainer to perform Sales-driven and cost-conscious. Continuous Improvement: - sharing sessions with the trainer to determine learning gaps, knowledge and skills and to take steps to plug the gaps

Job Description & Requirements

· Attend to walk-in or phone in customers enquires

· To listen and understand the customer description of fault on their device and to Book-in or process customers’ collection

· Provide basic QC check (using system or manual testing) to ensure repaired device is in working condition before returning to customer.

· Provide product support to customers

· Guide customers on data transferring

· Ensure all forms are duly filled & signed by customers before booking in device for repair or for collection

· Ensure service counter & reception area are neat and tidy daily at all time

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

We Are Hiring!

Are you a passionate customer-oriented professional looking for an exciting opportunity to showcase your skills and lead a young and vibrant service team? We have the perfect role for you! Our trendy and bustling cafe is seeking a Food Runner to join our dynamic team.

What We Offer

• Competitive salary, rewarding your dedication and skill.
• Work life balance with a 5 days’ work week, morning shift only
• A young and vibrant environment surrounded by a supportive team
• Fun company events and medical, dental, and optical benefits
• Career advancement opportunities such as funding for professional courses of your interest

What You'll Be Doing:

• Guest Engagement Pro: You’re not just serving guests—you’re creating an experience! Chat with guests, make recommendations, and leave them smiling and ready for another round.
• Order Whisperer: Take and process orders with precision, turning guest requests into culinary delights while managing any special requests with ease.
• Multi-Tasking Marvel: Juggle tasks like a pro—whether it’s cleaning tables, handling payments, or assisting with special requests, you’ll keep everything running smoothly.
• Espresso Alchemist: Whip up everything from silky lattes to bold brews to flavourful smoothies with flair! You’ll serve up liquid happiness and keep our guests buzzed—one cup at a time.
• Opening & Closing Pro: Whether it’s setting up at the start of the shift or breaking the service floor down at the end, you’ll make sure everything is prepped, clean, and ready to roll for the next round of service!

What We Are Looking For:

• Minimum 1 year of cafe experience in a high-volume environment
• Prior barista experience advantageous but not required
• Excellent communication and hospitality skills
• Warm personality and a natural ability to interact with people and create an upbeat, fun atmosphere

Join us in elevating guest experiences to new heights and creating memories that last a lifetime. Be a part of our family today!

Job Description

• Industry/ Organization Type: Manufacturer (Commercial Cleaning Equipment)
• Position Title: Service Technician/Technician
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $2600 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform maintenance and repair tasks on various electrical and electronic systems, both outdoors and within the company workshop.
• Troubleshoot issues effectively to ensure minimal downtime.
• All other assigned duties.

APPLY NOW!!!

• Minimum Professional Certificate/NiTEC (Electrical & Electronic Engineering / Electrical Engineering).
• At least one year of experience in customer support and repair of forklifts, automobiles, and heavy industrial equipment.
• Must have knowledge of AC & DC motors, single-phase & three-phase systems, lead acid & lithium batteries, electrical control circuits, and hydraulic systems.
• Possess a Class 3 driving license or equivalent.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65053 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781