Total 17,215 maintenance engineer service job vacancies in Customer Service category in Singapore

Join Our Team as a Customer Service Admin!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you!

Our Company:

• Beauty Industry
• 5 Days, Wednesday – Sunday (10am – 7pm)
• Bukit Batok (West)
• Basic Up $2500 + AWS + Company Benefits

Job Responsibilities:

• Handle customer inquiries promptly and professionally.
• Schedule and manage customer appointments efficiently.
• Provide exceptional service and support to ensure customer satisfaction.
• Collaborate with team members to resolve customer issues and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Handle inventory and order processing.

Requirements:

• Minimum 1 year customer service experience.
• Proficiency in MS Office and Excel
• Knowledge in customer service software will be an added advantage.

If you're ready to join our dynamic team and make a difference in the lives of our customers, please submit your resume to [email protected].

We look forward to hearing from you!

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

We are looking for a dynamic individual who is inquisitive and a problem solver to join our company. If you welcome challenges and is a self-learner, we are happy to explore this opportunity with you. Product training will be provided though relevant industry experience is required.

Key Responsibilities

• Troubleshoots key technical issues at the component level.
• Creates methodologies and procedures as necessary.
• Anticipates and responds to fab issues.
• Drives corrective processes through the various functional groups in HQ or escalates as appropriate.
• Participates in customer meetings and escalations.
• Initiate projects to drive down costs or increase uptime.
• Provide trainings to customers in the operation and maintenance of system.
• To lead key project and handle key customers independently as needed.

Key Requirements

• Degree in Electrical/ Electronics/ Mechanical Engineering.
• Preferred 3 years of relevant experience in maintaining wafer fab equipment, preferably with at least 2 years of previous experience on Etch equipment.
• Proficient in English is a must to communicate with English speaking overseas customers.
• Proficient in Mandarin is a must to work with Chinese speaking stakeholders in China.
• Must be willing and able to travel, both regionally and internationally.
• No visa issue travelling to any Schengen countries for business advantageous
• Flexibility to work on shifts/ overtime/ stand-by/ on-call/ holidays when required.

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Diploma in Electronics, Electrical, Mechanical Engineering or equivalent
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• O level / ITE / Diploma in any discipline
• 1 year exp in Customer Service / Call Centre will be added advantages
• Entry level / no exp are welcome
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd
License No : 06C3745
Ivy Ng Siew Hoon / EA. Reg. No: R1102590

Our client looking for a Customer Service Assistant (3 to 6 months contract) to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Handling incoming inquiries and collecting relevant caller information for follow-up by sales personnel.
• Assisting in the creation of proposals based on information provided by the Sales and Marketing team.
• Generating invoices and preparing monthly reports for consolidated billing purposes.
• Managing and organizing the filing system and software for waste information management.
• Supporting the Customer Service Manager in ensuring smooth daily operations within the team.
• Collaborating with the Customer Service Manager and Sales Director on matters related to customer care, market intelligence, and marketing communications.
• Updating the customer database with current and potential customer information.
• Coordinating with various departments, including logistics and operations, to meet customer requirements.
• Performing administrative tasks such as updating engineers' schedules, providing project details, and processing expenses.
• Ensuring clear communication between engineers and the Service Manager, preparing service quotations, and managing documentation.

Requirements:

• Proficiency in MS Office.
• Invoice & Admin relevant experiences.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

• Maintain, troubleshoot, and repair container handling equipment at PSA, depots, and workshops.
• Conduct scheduled preventive maintenance services for equipment.
• Respond to customer breakdown calls promptly.
• Assist in assembling, installing, testing, and commissioning new equipment.
• Work on various equipment types: Reach stacker, empty container stacker, terminal tractor, and heavy forklift.

Requirements:

• ITE in Mechanical/Electrical/Automotive or equivalent.
• Possess Forklift or Class 3 driving licenses.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.

Key areas of responsibilities:

• Lead and drive customer quality CAB meetings to derive root causes and corrective and preventive actions based on 8D methodology
• Perform ad-hoc visits to customer sites to facilitate investigation and improvement proposal
• Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations
• Lead and drive company-wide continuous improvement projects with relevant Organizations
• Build and drive customer relationships to improve customer satisfaction
• Perform customer quality performance monitoring and reporting to internal management and customer
• Manage the first article process and submit the report to the customer for approval
• Lead cross-functional team to establish the outgoing inspection checklist for NPI to ensure that the product meets customer requirement
• Analyze customer quality performance to identify trends and improvement opportunities
• Perform manufacturing audit

Qualification & Experiences:

• Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline
• At least 5 years of working experience, 3 years in dealing with customer quality managers or direct customer facing, related to the manufacturing environment, preferably from the semiconductor, semiconductor equipment industry, electronics, or high-tech instrument industry
• Strong knowledge and practices in 8D, SPC, FMEA, 6-sigma methodology (Certified Black/Green Belt), and change management
• Good understanding of first-article inspection requirements and expectations
• Excellent leadership and effective communicator with all levels of associates and management
• Experienced in Minitab is an advantage
• Experienced QMS auditor

Location: East

Mon to Fri 8am to 5pm

Salary: $2500 to $3000 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Service Technician

Working days and hours: 5 days, 8.45am-6.15pm

Location: Macpherson

Salary: $2200 – $2800 (Depending on experience)

Job Description

• Perform Pre-Delivery Inspection and assembly works; repair, service and test machine/engine as per work instructions.
• Assist the Senior Technician in repair, overhaul, reconditioning, testing and troubleshooting of machines, engines, ride on mower and assemblies according to manufacturer’s specifications and report any discrepancies to superior.
• Generate service reports for repairs per work instructions.
• Perform on-site repairs at customer sites where necessary.
• Perform good housekeeping, maintain cleanliness and upkeep of work area to ensure a neat, clean and safe work environment.

Requirements

• Has at least 1 to 2 years of relevant experience in automotive industry or mechanical repair
• Electronics / Electrical works (circuit boards, wiring / cabling) experience
• Able to carry heavy load up to 15kg

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

About the Company

The hiring company is a multi-billion reputable multi-national company specialising in scientific analytical and measuring instruments and solutions. The organisation is well-known for its precision instruments used in various fields including research, pharmaceutical production, semiconductor and electronics.

The Singapore office at Science Park (near Kent Ridge MRT) serves as the regional headquarters for its operations in the Asia Pacific region, which maintains a strong presence in 15 countries including India, Pakistan, Bangladesh, Brunei, Indonesia, Malaysia, Philippines, Thailand, and Vietnam, providing sales, marketing, technical support, and customer service to its clients.

Job Responsibilities:

• Responsible for installation, troubleshooting and repairing of instruments such as MALDI-TOF, an analytical instrument used in laboratories for analysing molecules.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers onsite and remotely.
• Other duties as assigned.

Job Requirements:

Must-have:

• Degree in electronic/ electrical engineering or equivalent
• Experienced with PCB (Printed Circuit Board), Solid-State Lasers, UV Lasers, Pulsed Lasers
• At least one year regional experience in the area of technical or customer support
• Able to travel in the Asia Pacific region approximately once a month, 1 to 2 weeks at a time (daily allowance will be provided)
• A driven individual excelling at problem-solving and is looking for long-term career advancement

Good-to-have:

• Candidates with a background in a QA/QC role within a pharmaceutical/ research/ laboratory environment are welcome to apply
• Candidates with experience servicing medical equipment are welcome to apply
• Prior experience with Mass Spectrometry (MS)/ Time of Flight (TOF) / MALDI-TOF will be an advantage.

Contract Customer Service Agent

Location: Tuas (with Island Wide Pick Up)
Duration: 1 year contract
Salary range: $3500-$4000 + 1m completion bonus
Working hours: Mon-Fri, 8.15am-5.00pm

Job scope:

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set.
• Ad-hoc duties assigned by manager.

Requirements:

• At least a Diploma in any discipline with 3 years of relevant experience.

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Location: Tanjong Pagar
9AM to 6PM Monday to Friday
Salary: 2.2k prorated
Duration: 28 Mar to 23 Apr

Job description:
•Answer customer enquiries received via hotline
•Resolve investors’ written queries through multi-channel customers’ platform, including emails and live chat
•Resolve or manage escalation matters
•Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities
•Liaise with other units to provide appropriate or customize solutions to these value clients
•Complete ad-hoc assignments as required

Requirements:
- Min A Level/Diploma
- Good interpersonal and communication skills

Interested candidates, do submit your resume in Word document to: [email protected] or telegram @alexgohhl

➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)
[email protected]

Service Engineer (Semiconductor)

5 days, 9am- 6pm

Salary: $2700- $3200

Address: Woodlands

Job scope:

• Perform equipment on-site installation, diagnosing, troubleshooting, servicing, and repairing
• Perform equipment continuous improvement programmes, preventive maintenance, modifications and repairing works
• Serves as company contact point with customer on technical matters
• Attends to customers complaints and provides timely solutions
• Other ad hoc duties

Requirements:

• Degree in Mechanical/ Mechatronic Engineering or related discipline
• Training provided

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Your Role

We are looking for an experienced Customer Service Officer to assist with the daily operations of shipping and freight forwarding services.

What Will You Do

• To attend to customers' and agents' inquiries and complaints.
• To arrange trucks and collection of cargo.
• To prepare booking and shipping documentation.
• To coordinate and monitor shipments with carriers and clients.
• To process custom permit.
• Ensure all cargoes are in good condition and if any damage shall revert to customer.
• To inform the shipper of any changes in vessel details or delay in arrival date.
• To assist with billing and closing jobs.
• To support all aspects of sales and operational activities.
• To perform other ad-hoc duties as assigned by the supervisor.

What Do We Want

• At least a Diploma in Logistic or Transportation or equivalent.
• At least 2 years of relevant experience, preferably in Freight Forwarding or Shipping industry.
• Good knowledge in MS Office applications, Permit, Portnet.
• Have knowledge in shipping systems, eg. online booking, declaring custom permit.
• Good interpersonal and communication skills.

Our client is a leading logistics service provider for restaurant chains around the world. Due to business needs, they are now recruiting a Customer Service Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Service Executive:

• Coordinate and execute order processing activities to meet customer requirements.
• Ensure accurate handling of special orders and timely resolution of customer complaints.
• Maintain effective communication with internal and external stakeholders.
• Record keeping, report generation, and document filing.
• Collaborate with teams to provide satisfactory solutions to customer issues.
• Address inquiries promptly via phone and email.
• Assist with sales billing reconciliation and handle returned delivery notes.
• Perform ad-hoc tasks as assigned.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

[Expected Job Scope]

• Providing day to day Deskside Service operation for Multinational Enterprise and its related group company at different locations. (Onsite Support such as PC, iPhone, Network access, Video conference system including Audio Visual, IP phone, MFP, Windows OS, and PC Application, Office365 application, etc.)
• Communicate with end user and strong analytical to trouble shoot issue independently and escalate issues to Level 2 engineer, related vendor or personnel.
• Perform end user training for new user devices and tools when requested especially staff onboarding process.
• Maintain regular IT asset management, hardware, software inventory control and maintenance programs.
• Perform routine health check, system monitoring and system report on system endpoints for the programs such as endpoint security protection, backup operations.
• Prepare basic standard knowledge base, manual documentation, FAQ
• Be willing to think and initiatively to propose the user solution and liaise issues with co-working vendors, and customers
• Support company for project implementation activities
• Other ad-hoc task related to IT

[Necessary IT Skill and Experience]

• Windows 10 OS, and basic application support (MS Office 365, Adobe Acrobat, etc.)
• Basic Active Directory user ID administration and Microsoft Office Admin (Azure AD) portal knowledge (user account management, create user profile, assign email, etc.)
• MS office 365 troubleshooting knowledge
• Shared File server /MS SharePoint Online / OneDrive knowledge
• Hands-on troubleshoot PC and Laptop via onsite or remote tool (Zoho Assist)

[Preferred business Skill/Experience]

• At least 2 years end user IT support environment background
• Have experience supporting company executives and Expat management environment.
• Be familiar with System admin operation (ID creation, asset management, staff onboarding, etc.)
• Enterprise security operation (End client security, ID management, etc.)
• Capable to use Ticketing system for user support and Case tracking, troubleshooting (Service Now, ServiceDesk+ etc.)
• Ability to work closely with business users (including senior management) to assess potential risks and to propose solution for risk mitigation, proactively. Perform daily, weekly, and monthly reviews and analyses of current progress with Team Leader and Management
• Documentation work for end user training, team reporting (PowerPoint, Excel, Word, to prepare documents such as user manual, flowchart documents etc.)
• End user communication with good attitude/ User oriented communication
• Vendor communication. Liaise with vendors to perform issues troubleshoot
• Team communication (Work with Application Team, Network Team, Global Tokyo Team)
• Time commitment, Punctual business attendance
• Good communication capability with business end users

[Others]

• Working Location: Working from Multi locations of Customers' Offices (West, Central - transportation claimable)
• Start date: July 2023 (negotiable)
• Probation period: 3 months
• Working hours: 8:15am to 17:45pm (including 1hour lunch break) or such hours as the Employee deems necessary, Monday to Friday exclude Singapore Public Holiday
• Over Time: Occasionally if ad-hoc urgency requested (Off in Lieu provided for ad-hoc night shift or PH/Weekend shift)

Job Responsibilities :

1. Co-ordinate sales efforts to support business growth and achieve sales targets:

 Identifying and qualifying potential prospects, analysing their buying needs, doing

market research and monitoring competitors

 Work with Engineer Specialists to jointly respond to clients’ enquiries

 Coordinate sales activities with accuracy and timeliness.

Job Requirements:

 Have a minimum 3 years experience in client servicing in engineering sales.

 Possess a Diploma preferably in Engineering

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders
• Be responsible on minutes taking and timely submission.
• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)
• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.
• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.
• Preparation of the WIP summary for monthly meeting.
• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,
• Ensure all repair orders and invoices are kept in order.
• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma
• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma
• 2 years’ experience in Automotive / Car industry

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Handling Shipping document with problem solving skills.

Communication with Customer / Vendor

Minimum Requirements:

Minimum 2 years experiences in NVOCC environment, candidate without experience is welcome.

Knowledgeable on shipping documents, customs clearance, etc.

Knowledge in CargoWise for airfreight will be advantage.

Good attitude and process customer service mind

Good communication skills (spoken and written)

Customer Service: -

The Customer Support Specialist collaborates with and supports an assigned Outside Sales Executive to ensure that all sales and customer support activities are handled proactively and efficiently, with a focus on customer satisfaction. The Customer Support Specialist completes all customer quotation requests and coordinates the tariff maintenance for all accepted quotes and rates issued to customers.

In this role, the Customer Support Specialist plays an important part in achieving our “Happy Customer” value through a dedicated focus on meeting customer needs.

Minimum Requirements:

High school or equivalent education; associate degree preferred.

Minimum 2 years of sales support and/ or customer service experience; logistics experience preferred.

Ability to multi-task, prioritize, and manage time effectively.

Strong listening, written and verbal communication skills; excellent interpersonal and teamwork skills.

Strong MS Office skills, including Excel, Word, PowerPoint

• Support day to day operations and fulfillments requirements within the stipulated time frame set with the clients with the Customer Service Assistants.
• Support ad-hoc request from customers and provide customer support when necessary.
• Ensure daily, monthly reports are updated and provided to the client on a timely basis.
• Ensure Exceptional Reports are updated.
• Collaborate with other departments to ensure smooth phasing in of client’s operations, delivery of consistent and quality services.
• Act as a conduit to customers and local operations team to ensure all requirements and data integrity are met.
• Follow up with customer on order forecast/update delivery status, inventory planning & forecast.
• Additional functions mandated by Management.
• Understand transportation cost and plan schedule to maximize profit.
• To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
• Making sure that workplace safety rules & DSV Policy are being followed
• Ensure all customers' standard operating procedures are followed and updated