Total 111 mechanical engineer job vacancies in Customer Service category in d10 ardmore bukit timah holland road tanglin

Role:Desktop Support Engineer L2

JD:

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Working with vendor support contacts to resolve technical issues within the desktop environment.
Troubleshooting and repairing hardware and network connectivity issues.
Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
Performing system upgrades including the installation of new hardware and software.
Ensuring systems interconnect seamlessly with diverse systems and active directories.
Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Training and guiding staff on the use of hardware and software.
Assessing the need for system reconfigurations (minor or significant) based on request trends and make recommendations.
Ensuring the security of desktop computers and data by establishing and following appropriate access controls.
Participating in hardware and software reviews and recommending purchases.
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.

Responsibilities:

1. Manage the day-to-day operations of Privileged Identity Access Management (PIAM), including patching, policy configuration, and onboarding of privileged accounts.
2. Conduct regular evaluations of the PIAM tool, suggest improvements, and optimize it as needed.
3. Collaborate with the InfoSec team to enforce access policies and carry out regular recertification checks in alignment with established processes.
4. Develop and maintain comprehensive documentation for operational procedures and system configurations.
5. Provide technical expertise to promptly respond to and remediate PIAM-related operational issues.
6. Support operational activities as needed and promote the adoption of identity and access management practices aligned with the company’s Zero Trust Architecture Framework and privileged access management policies.

Qualifications/Skills:

1. At least 3 years of experience in Information Security, with a minimum of 1 year focusing on Privileged Access Management (PAM). Hands-on experience with Safeguard is preferred. Candidates with over 3 years of hands-on experience may be considered for an Engineer role.
2. Strong knowledge of Identity and privileged constructs within on-premises environments. Experience with cloud environments is an added advantage.
3. Solid understanding of LDAP, directory services, application servers, databases, operating systems, and network infrastructure.
4. Diploma or Degree in IT or a related computing field.
5. Strong team player with the ability to work effectively with minimal oversight within a team and across domains.
6. Excellent analytical and problem-solving skills.
7. Adaptable to changes and flexible in handling dynamic challenges.

To Apply:

Please send your latest CV in word file to [email protected]

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.R21103082)

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Support Interactive Panel Set up
• Any other task assign by Superior

What you'll be doing

• Provide 1st and 2nd level IT support for local and remote users, ensuring smooth daily operations
• Monitor and maintain end-user devices, including installations, configurations, and updates
• Manage IT assets, including tech refresh, preventive maintenance, and software licenses
• Oversee procurement of IT equipment and software, ensuring efficient processes and vendor management
• Maintain accurate asset records and ensure stock availability for end-user computing needs
• Support the implementation of new technologies to enhance system efficiency
• Perform additional IT tasks as required

What we're looking for

• Diploma level and above in Information Technology
• 1 - 3 years of experience in providing IT support to end-user community, preferably in Healthcare
• Proficient in task tracking and resolving minor IT issues

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Title: Assistant Field Service Engineer (1-Year Contract)

Company: [Global MNC Company in Power Solutions]

Location: [Location]

Job Summary:
Join our team as an Assistant Field Service Engineer, where you will assist in testing, commissioning, and startup operations for transformers and switchgear. Ideal candidates have 1-2 years of experience in electrical engineering or field service, with a strong interest in power equipment and safety practices.

Key Responsibilities:

• Support the testing, commissioning, and start-up of transformers and switchgear on-site.
• Assist senior engineers in troubleshooting and ensuring systems operate according to specifications.
• Conduct routine inspections, maintenance, and documentation of service activities.
• Adhere to all safety guidelines and work collaboratively with on-site teams to ensure smooth operations.

Qualifications:

• Diploma in Electrical Engineering or a related field.
• 1-2 years of experience in field service, ideally with power systems or heavy electrical equipment.
• Basic knowledge of transformers, switchgear, and safety standards.
• Strong communication skills and willingness to travel to various project sites.

For interested applicant, kindly send your resume in Word/PDF format to include the following in your resume:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

License No: 23S1595

Registration No: R23116355

Your Role

We are looking for an experienced Maintenance & Service Engineer/ Senior Technician responsibility for support troubleshooting and repair work on welding machine. You will perform preventive maintenance on machines and cost reduction. Support new equipment installation and major periodic maintenance activities as required.

What Will You Do

• Support Support production troubleshooting and repair on welding machine
• Perform preventive maintenance on machines and cost reduction
• Support new equipment installation and maintenance activities
• Other ad-hoc duties assigned by manager

What Do We Want

• Min Nitec/Diploma & above in electrical and electronic/ engineering / equivalent.
• At least 1-2 years & above of experience in electrical and electronic/ in service of welding products/system background.
• A team player with good communication and interpersonal skills.
• Willing to travel overseas

What Will You Get In Return
You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$3800 + attractive perks.

What You Need to do Now
Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note:
Only shortlisted candidate will be notified via email for an interview invitation

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

About Us:

We are a global leader in technology and data services, offering innovative solutions to clients worldwide. We are currently seeking a Customer Service Engineer to join our team in Singapore. This role is critical in providing technical support to our customers and ensuring that they receive timely and effective solutions to their technical issues.

Job Summary:

The Customer Service Engineer will be responsible for providing technical support to customers, troubleshooting and resolving issues related to our products and services. You will work closely with both local and remote teams to ensure that customer support requests are resolved efficiently. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Technical Support for Customer:

· Provide first-line technical support to customers for issues related to our products, services, and systems.

· Diagnose and troubleshoot technical issues, including software, hardware, and networking problems.

· Collaborate with internal technical teams to resolve complex issues and escalate problems when necessary.

· Ensure timely resolution of support tickets, adhering to established service-level agreements (SLAs).

· Coordinate with Customer Service Team in other site, to provide smoothly 7/24 support experience for our global customers.

2. Customer Communication:

• Communicate effectively with customers to understand their technical issues and provide clear, concise solutions.
• Provide regular updates to customers on the status of their support requests, ensuring transparency and trust.
• Conduct remote troubleshooting and support sessions with customers to resolve issues in real-time.

3. Documentation and Reporting:

• Maintain detailed documentation of customer interactions, issues, and resolutions using the company’s ticketing system.
• Provide regular reports on support activities, including issue trends and resolution times, to senior management.
• Contribute to the development of internal and external knowledge bases by documenting common issues and solutions.

Qualifications:

• Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Engineering) or equivalent experience.
• 2-4 years of experience in a technical support or customer service engineering role.
• Strong technical knowledge in IT infrastructure, networking, system and software troubleshooting.
• Language Requirements:
  • Fluency in English and Chinese (Mandarin) to communicate with local customers and teams.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Strong customer service skills, with the ability to provide clear and concise technical guidance to non-technical customers.
• Experience using support ticketing systems (Jira).

Preferred Qualifications:

• Familiarity with data center operations, cloud services, or IT infrastructure.
• Experience supporting global customers across various time zones.
• Knowledge and expierence of NVIDIA AI Infra eco-system is a plus.
• Knowledge of Linux System Administration, or AI development, training or inference is a plus.

Work Conditions:

• Location: Singapore-based role with occasional travel as needed.
• Working Hours: Full-time, with potential on-call responsibilities to handle urgent customer issues.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth in a global organization.
• A fast-paced, dynamic, and collaborative work environment.

Job Title: Field Service Engineer (Manufacturing & Repairing Company) ID9125
Location: Tuas
Working Hours: Mon-Fri 900am-600pm; Occasionally Saturday until 12pm
Basic Salary: $3800-$4200

Benefit:
*14 days AL starting with bonus and AWS

Job Description:
•Carry out site installation assistance, start-up, testing and commissioning of compressor and dryer units.
•Troubleshooting and preventive maintenance of air compressors and refrigeration dryers and equipment in relation to mechanical, electrical and pneumatic system.
•To attend service calls and routine servicing at customer site as well as to assist in supervision of production process with minimum breakdown occurrence.
•To prepare and submit repair and maintenance quotations pertaining to service and spare parts sales.
•To plan and coordinate individual service jobs weekly and daily.
•To conduct technical training to customers as necessary.

Requirement:
•At least 2 Year(s) of working experience in the air compressor service experience with class 3 driving license

About us

Our Client is a leading provider of air conditioning and refrigeration services in the region. With a reputation for excellence and a commitment to innovation, we pride ourselves on delivering tailored solutions to meet the unique needs of our diverse client base. Our talented team of service engineers are the backbone of our operations, and we are dedicated to providing them with the resources and support they need to excel in their roles.

Apply now for this exciting opportunity to join our team as a Service Engineer (Chiller) and be a part of our continued success.

What you'll be doing

• Performing scheduled maintenance and servicing on commercial chiller systems
• Troubleshooting and diagnosing any technical issues with chiller equipment
• Repairing and replacing faulty components in a timely and efficient manner
• Maintaining detailed records of all service activities and equipment performance
• Providing excellent customer service to clients and ensuring their complete satisfaction
• Collaborating with the broader team to implement new technologies and improve processes

What we're looking for

• Relevant technical qualifications in air conditioning, refrigeration or a related field
• Minimum 3 years of hands-on experience servicing and maintaining commercial chiller systems
• Strong troubleshooting and problem-solving skills to quickly identify and resolve issues
• Excellent communication and customer service skills to liaise with clients effectively
• A keen eye for detail and the ability to maintain accurate records and documentation
• A proactive, team-oriented approach and a commitment to continuous learning

Interested applicants can email your resume to [email protected]

EA Personnel : Daniel Chua

EA Licence: 14C7135

EA No: R1103353

Responsible for the construction, testing, installation,
operations & facility management of client platforms to meet agreed business needs & service levels.

- Perform troubleshooting for client platform related problems.

- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

- Perform service request related to client platforms.

- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

- Involve in client platform implementation/upgrade project.

- Manage client platform implementation/upgrade project.

- Perform on research/evaluation of client platform tools.

- Provide systems related technical advice to customers or project team.

- Manage client platform management systems.

- Manage systems changes through change request process & provide status reports to the relevant parties.

- Perform client platform related presales tasks.

- Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

- Ensure service level meet requirement. Propose and implement action plan when required.

- Established facility management standards/best practices to ensure
operation consistency across project/facility management teams.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

We are seeking a dynamic and experienced Service Engineer to join our team. In this role, you will be responsible for providing technical support and services related to our power generation products, including electrical and control systems. The ideal candidate will have a strong engineering background, excellent problem-solving skills, and a passion for customer service.

Key Responsibilities:

• Provide on-site technical support and troubleshooting for electrical and control systems related to power generation products.
• Perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.
• Travel extensively across the Asia Pacific and Southeast Asia regions to support customers and projects.
• Collaborate with team members and cross-functional teams to resolve technical issues efficiently.
• Maintain strong customer relationships, ensuring their needs are met and expectations exceeded.
• Stay updated on industry trends, technologies, and product developments to provide informed solutions.

Qualifications:

• Diploma or degree in Electrical or Mechanical Engineering.
• Minimum of 5 years of relevant experience in a similar role.
• Strong problem-solving skills and a task-oriented approach.
• Excellent customer service orientation and enthusiasm for power generation products.
• Experience with electrical and control systems, particularly with John Deere ECU and KDI ECU, is advantageous.
• Candidates with equivalent professional backgrounds will be considered.

If you are keen to join our dynamic team, please submit your resume in either Word or PDF format to [email protected]. In your application, kindly include the following details:

• Current Salary
• Expected Salary
• Availability
• Reason for Leaving

We appreciate your interest in this opportunity. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

1. Troubleshooting, servicing and repairs of all devices Laptop/Mobile/Desktop

2.Providing high-level technical support to external customers at their location

Interfacing with cross-functional work teams such as field applications, customer support/services, product management.

3.Creating and maintaining service information in the company enterprise database

4.Provide Training to Local Resource and Student in Cloud based E commerce,Accounts application.

5.Updating the software, in case of software related issues.

6. Cloud Based MS Office and Accounting Application Expertise.

Industry: Hardware and Networking

Functional Area: IT Hardware , Technical Support, Telecom Engineering, Cloud Technician.

Role: Senior Service Engineer/Technician

*must willing to fly customer zones as per project assigned.

Employment Type: Permanent Job, Full Time

* 8 to 12 years of experience performing Service Engineer in a large enterprise environment

* Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex

computer-related problems.

* Ability to work professionally with all levels of client organization staff.

*A wide degree of creativity, leadership, and latitude is expected.

*Relevant and demonstrable technical support service experience in a software environment.

*Provide Training to Local Resource and Student in Cloud based E commerce,Accounts application

• Attend or lead a group of workers to job sites to carry out various activities including but not limited to:

1. RHVAC commissioning

2. Servicing

3. Troubleshooting

4. Installation of equipment/appliances

5. Coordination or Commercial meeting

6. Survey/inspection

• Resource and project planning
• Liaison with clients on project technicalities when required
• Write survey/inspection reports
• Write progress reports and close out reports for every assigned tasks
• Liaison with clients on project technicalities when required
• Assist Sales and Commercial Department on material & labour estimates for quotation purposes

QUALIFICATION

• Graduate of Mechanical Engineering or Refrigeration Engineering (Bachelor’s Degree)
• Minimum 2 year experience in RHVAC field
• Procient in Refrigeration Cycle and RHVAC troubleshooting
• Procient in written and oral English communication skill
• Procient in material take or and labour estimate for a given RHVAC project
• Good understanding on electrical circuit diagram and HVAC Controls (Electrical and PLC)
• Good grasp on technical writing
• Good leadership, coaching and analytical skills
• Able to work independently
• Team player
• Knowledge on Project Schedule Software or Autocad is an advantage
• Train Junior RHVAC Technicians
• Ensure compliance to Safety, Health and Environmental standards

We are located at 11A Tech Park Crescent Singapore 637842 (Tuas South).

Job Description

- To report to Head of the Department for daily job assignments.

- Carry out inspection, installation, testing, commissioning, servicing, maintenance and troubleshooting for the assigned jobs that include but not limited to:

· Electrical works

· PLC Controllers/Modules

· BMS/SCADA

· HMI

· A/C Works

- Provide internal & external trainings on electrical controls, electrical troubleshooting, PLC program writing & troubleshooting, control panel assembly and basic electrical theory.

- Produce Progress Tracking Report (PTR) for assigned jobs.

- Report and communicate with customers and Oceanmaster PIC the technical issues, status, progress and recommendations of the assigned job.

- Submit to Operations Administrator an accurate and duly signed & stamped Timesheets, Work Reports, Commissioning Checklists (if any) and Customer Satisfaction Survey Forms on every completion of assigned job.

- Produce Close-Out Report after completion of the assigned job.

- Comply with quality of work requirements of OceanMaster at all times.

- Comply with protection of environment and health & safety policies of OceanMaster at all times.

- Adhere to no wastage policy of OceanMaster in terms of materials and labour to assigned jobs at all times.

- All other duties assigned by the Managements as and when necessary.

Requirements

- Graduate of Electrical Engineering or Electronics Engineering (Bachelor’s Degree)

- Minimum 5 year experience in Marine Electrical field

- Minimum 3 year experience in Instrumentations and PLC handling and installation

- Proficient in Electrical, instrumentation and/or Electronics troubleshooting

- Proficient in written and oral English communication skill

- Proficient in material take off and labour estimate for a given Electrical project

- Proficient on electrical circuit diagram design

- Good knowledge on ladder logic programming

- Good grasp on technical writing

- Good leadership, coaching and analytical skills

- Able to work independently

- Team player

- Knowledge on Project Schedule Software or Autocad is an advantage

We are located at 11A Tech Park Crescent Singapore 637842 (Tuas South).

· Responsible for automatic and manual welding machines and/or CNC Machining

· Diagnosing machines and propose appropriate solutions.

· Conduct preventive maintenance and calibration and resolve technical concerns

· Provide in-house training on the proper use and maintenance of equipment.

· Create and maintain detailed service reports and documentation.

· Work closely with the sales and engineering teams

· Stay updated on new technologies and industry trends to provide proactive support and recommendations.

• Proven experience as a Service Engineer or similar role in the O&G industry
• Strong problem-solving skills and ability to think analytically.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to travel frequently to Philippines and Malaysia as needed.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting technical prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to a rapidly growing team, Datadog, and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Respond to client technical troubleshooting requests (live troubleshooting / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
• Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
• Debug and reproduce issues and dive into the 600+ integrations that Datadog works with
• Expand on our library of documentation and knowledge based articles for a variety of technologies
• Drive product conversations based on needs and problems learned during client interactions
• Participate in routine health check meetings with Premier Customers
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• A critical thinker who defaults to a client-centric approach
• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Have some programming experience and a basic knowledge of Linux
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A decision maker but know when the decision should be escalated
• Have been in a Premium/Enterprise technical support role previously
• Knowledgeable of current infrastructure and monitoring solutions and technologies
• Able to work a rotating schedule that requires weekend availability
• Business-level fluency in Bahasa Indonesia both in verbal and written communication as you will be focusing on the Indonesia market.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-class onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are seeking a knowledgeable and experienced Service Engineer to join our team. The ideal candidate will have a strong background in field service engineering, particularly with analytical instruments related to air, gas, and water quality.

Key Responsibilities

• Provide on-site installation, maintenance, and repair of gas analyzers, Continuous Emission Monitoring Systems (CEMS), Air Quality Monitoring Systems (AQMS), and water quality analyzers.
• Conduct routine inspections and troubleshooting of analytical instruments to ensure optimal performance.
• Collaborate with clients to understand their needs and provide technical support for process and environmental monitoring equipment.
• Maintain accurate records of service activities, including reports on equipment status and maintenance performed.
• Train clients on the proper use and maintenance of equipment.
• Stay updated on industry trends and advancements in analytical instrumentation.

If you are keen to join our dynamic team, please submit your resume in either Word or PDF format to [email protected]. In your application, kindly include the following details:

• Current Salary
• Expected Salary
• Availability
• Reason for Leaving

We appreciate your interest in this opportunity. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)