Total 5,468 sales support specialist job vacancies in Customer Service category in Singapore

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction. In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities. Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems. A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases. A SAM should be comfortable presenting to all levels, including C-Level stakeholders.

What you get to do in this role:

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape. Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Qualifications

To be successful in this role, we need someone who has:

The successful candidate will have experience in a high-tech environment, working with companies with large IT organizations utilizing ITIL best practices in complex, global deployments. Your experience should also include a successful track record in support management applying strong project and task-management abilities to meet your customer deliverables. You are a creative problem solver who can lead internal teams in solving a customer issue.

Essential:

• Excellent written and oral communication skills in English language
• Account management experience
• Fundamental understanding of ITSM in large organizations
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer
• Ability to work cohesively within a global model
• Broad technical understanding in a cloud software environment
• Have a growth & collaborative mindset

Advantageous:

• Experience with ServiceNow will be considered an advantage
• Experience dealing with technical support teams
• Experience of working in an international environment
• Experience in Project Management capabilities and principles

Location: Changkat Changi Secondary School, 23 Simei St 3, Singapore 529894
Contract Duration: 1 January 2025 to 31 December 2025
Option to Extend: Possible extension for one additional year (1 January 2026 to 31 December 2026)
Working Hours:

• Mondays to Thursdays: 6:00 am to 3:00 pm (30-minute lunch break)
• Fridays: 6:00 am to 2:30 pm (30-minute lunch break)
• May be required to work on other shifts as needed
• No service required on Saturdays, Sundays, and gazetted public holidays, unless supporting school events on an ad-hoc basis

Objective:
To provide comprehensive operational support to ensure smooth running of the school's daily activities and events.

Key Responsibilities:

• Open and close school gates, ensuring students' safety during early mornings and after school.
• Maintain general cleanliness of equipment and the workplace.
• Provide logistical support for school events and activities, including transporting and arranging furniture and equipment.
• Perform any additional administrative or operational duties as assigned by the Principal, Vice-Principals, Administration Manager, and Operations Managers.

Qualifications, Skills & Experience:

• Completed primary school education.
• Physically fit and capable of handling physical tasks.
• Ability to work well in a team setting.
• Reliable and proactive in fulfilling assigned duties.

Hi

Immediate Hiring for Power Platform Support Engineer

Min 2 to 8 yrs of experience

1. Take over the maintenance of existing apps and new apps that will be deployed. add new modules or functionality to the apps already taken over by the Support Engineers. will work with the Support Engineers to take over the maintenance of these new modules and functionality.

2. Document each taken-over app in a standard documentation format to enable maintenance and support.

3. Troubleshoot and solve issues raised by users of the apps, including working with MS and IT team to troubleshoot and resolve the issues. For issues related to MS platform, Support Engineer will raise ticket with IT team and/or vendor who is managing the MS

platform. Support Engineers will coordinate, track, and ensure that the relevant parties resolve such issues.

4. Support configuration change requests for apps, including editing of labels and Power

Automate flows. has a separate low code development team to implement new functions or major functionality changes that include new flows, processes, or screens, we may involve the Support Engineers in such implementation and development to keep them current with their Power Platform skills.

5. Log all tickets (including but not limited to issues, change requests, bugs) raised by users. will provide the tool for users to submit tickets electronically and asynchronously (e.g., via email, or an online system), and for the Support Engineers to manage the service requests.

6. Provide monthly reports on the tickets submitted by users, including status of each ticket, and summary and trend graphs of the service requests.

7. Meet with Low Code CoE (via virtual call) at least monthly to review the monthly report and highlight issues or opportunities to enhance the AMS operations. For these meetings, the

Support Engineers should also review the tickets raised to identify recurring (happening morethan twice in a 12-month period) and systemic issues with our apps, Power Platform, policies, and processes, and propose ways to tackle these recurring or systemic issues.

8. Support Engineer must have at least 3 years of Software Support Engineering experience.

9. Microsoft Power Platform (Power Apps, Power Automate)

10. Support Engineer must have at least 1 year of Microsoft Power Apps and Power Automate development experience and have developed C deployed at least 4 canvas apps, with SharePoint Lists or Dataverse as the underlying database.

11. Documentation for Software Support Engineering

12. Support Engineers must be able to translate and capture the functionality of apps into writing and diagrams, and be able to organize the captured information in a way that makes it easy for ongoing maintenance and support of the apps.

13. Support Engineer must be competent in English writing and documentation, and be detail oriented.

14. Support Engineers should also be familiar with Microsoft Teams and SharePoint, and know how to organize and archive information in SharePoint.

Regards

Kshama

+91 9833964181

Technical Support and Troubleshooting:

· Provide first level support for end-users, including handling software and hardware issues.

· Install and configure new hardware and software, basic Wi-Fi setup, ensuring it integrates seamlessly with existing systems.

· Main projects involving but not limited to inflight point-of-sale solution, inflight marketplace, RFID inventory management.

Project Management:

· Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.

· Coordinate with different departments to ensure IT projects align with business objectives and timelines.

· Monitor project progress, address any issues that arise, and ensure projects are completed on schedule.

· Participate in user acceptance testing, develop test cases.

Business and User Liaison:

· Collaborate with business users to understand their IT requirements and challenges.

· Translate business requirements into technical specifications for vendor implementation.

· Provide training and support to users on new systems or functions.

· Act as a bridge between the IT team and other departments, ensuring clear communication and effective collaboration.

Continuous Improvement:

· Recommend improvements to existing IT systems and processes.

· Evaluate modern technology solutions that could enhance business efficiency and productivity.

Requirements

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· 3+ years of experience in IT support or a similar role.

· Strong knowledge of Windows and macOS operating systems, as well as common software applications.

· Ability to diagnose and resolve technical issues with hardware, software, and peripherals.

· Excellent communication and interpersonal skills, with a customer-focused attitude.

· Ability to work independently and as part of a team in a fast-paced environment.

· Strong organizational skills and attention to detail.

· Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

About Eins Technology is a leading technology services company, with major applications and relations with government entities providing services and solutions in consulting, digital services, technology and more.

Job Description:
Provide service and level 1 IT support to clients and customers.
To assist in project assignments.
Ensure good rapport amongst our clients.
Working hours 10am – 7pm Monday – Friday.

Requirements:
Minimum: ITE Certification, NITEC/HIGHER NITEC in IT related studies
Completed National Service if applicable.
Possesses Class 3 license (Advantage).
Keen and eager to learn.
Great Organization Skills and Good Team Player.
Knowledge of Computer Hardware & Software, Excellent Communication, Presentation & Negotiation Skills, Project Management Skills, and Excellent Problem-Solving Skills
On the job training will be provided.
Kindly send your resume to [email protected] or send your resume through WhatsApp at 8883 4463

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Work Location: Simei

Work Hours:

Monday to Thursday 6am to 3pm

Friday: 6am to 2.30pm ( 30 min lunchbreak)

Job Responsibilities:

· Opening & Closing of Gates/ Students’ Safety during early mornings/ after school

· Maintaining the general cleanliness of equipment and the workplace

· Providing logistical support for school events and activities, including transporting and arranging furniture and equipment

Any other administrative/ operation duties as assigned by Principal, Vice-Principals, Administration Manager and Operations Managers

Job Requirement

- Complete Primary school

- Physically fit

- Able to work well in a team.

22C1322

R23115755

Job ID: 522734

Responsibilities:

• Prepare, execute and manage all trade financial instruments
• Prepare the full set of L/C negotiation document for bank submission;
• Communicate with Customers / with other departments for necessary arrangements such as confirmation of price fixing, payment arrangement
• Management of trade / shipping documents;
• Recording trade data and ensure accuracy of various reports/calculations;
• Account Receivable / Account Payable checks;
• Maintain proper filing of documentation
• Supporting necessary auditing and internal compliance requirements
• Coordination of structuring business process;
• Any ad-hoc duties assigned.

Requirements:

• Degree holder
• At least 4-5 years of relevant LC/SBLC experience
• Banking knowledge of LC/SBLC and UCP600
• Good knowledge on international commodity trade (INCOTERMS, trade finance)

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel name: Chong Gui Feng
EA Personnel Registration Number: R1768033
EA License no.: 07C5771

Responsibilities:

• Assist in the drafting, review, and negotiation of contracts, agreements, and other trade and legal documents.
• Ensure compliance with contractual terms and conditions.
• Coordinate with internal stakeholders to obtain necessary approvals and signatures.
• Monitor contract performance and take necessary actions to address any issues.
• Maintain accurate and organized contract documentation and record keeping.
• Process trade documentation, including import and export permits, letters of credit, and shipping documents.
• Collaborate with internal departments and external parties to facilitate smooth trade operations.
• Manage trade compliance, including ensuring adherence to customs regulations and trade laws.
• Stay updated on trade regulations and industry practices.
• Assist in the resolution of trade disputes and other related issues.

Requirements:

• Degree in Business Administration, International Trade, or equivalent.
• At least 2 years of experience in trade operations and contract management.
• Knowledge of reviewing Letter of Credit and shipping procedures is preferred

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The Role

The End User Support Lead will be responsible for leading the team to plan and implement JRIS internal system projects and perform BAU activities. He/she will work closely with stakeholders mainly from Japan Head Office, end users, system development teams, back-office teams and vendors to establish effective and efficient collaboration.

Job Responsibilities

• Develop digitalization solutions for internal systems to enhance operational efficiency.
• Improve the office automation (OA) environment to create more productive workspaces.
• Establish governance frameworks to effectively manage IT risks and ensure alignment of activities with overall business objectives.
• Evaluate and review internal system processes and procedures to ensure the adherence to the corporate security process.
• Ensure that internal systems are properly maintained.
• Act as the point of liaison to Head Office for all matters related to OA and internal systems.
• Lead, guide and manage team members for project planning, execution and BAU support.
• Review and develop strategies for resource planning and utilization.
• Oversee the development of learning roadmaps for teams and functions.
• Establish performance indicators to benchmark effectiveness of learning and development program against best practices.
• Implement succession planning initiatives for key positions.
• Advise stakeholders toward reaching compromises and agreeing on expectations.
• Build high performance values-driven culture among the team in support of the organization's agenda.
• Lead and motivate team towards development and delivery of strategic priorities for Planning department.
• Provide daily supervision to team members, ensuring that they are motivated and equipped with skills and resources to manage their tasks respectively.
• Oversee hiring, training and coaching of team members.
• Perform other duties as and when assigned.

Job Requirements

• Bachelor’s degree in information technology, Computer Science or equivalent with around 5 years’ experience in providing IT services to financial institutions.
• In -depth knowledge on MSO365, Group Policy, AD Trusts, AD Sites and Services, DNS, DHCP, and DFS.
• In -depth Knowledge on Microsoft Licensing, SCCM, PC/laptop hardware and software delivery.
• Knowledge of IT service business for bank or FI.
• Comprehensive knowledge of technologies supporting asset management processes.
• Experience to handle regional projects which involve stakeholders in Japan.
• Experience supporting IT End User Service in a large organization.
• Proven experience in solution, architecture, design for desktop OS engineering, virtualization
• Experience in internal control or audit area with a deep understanding of the IT business process and systems.
• Capability to lead and drive the IT BAU related tasks with good time and stakeholder management skills and experience.
• Proactively socialize with stakeholders and maintain good relationship to steer the tasks.
• Possess strong and assertive verbal, written communication skills and presentation skills.
• Ability to work in a fast -paced environment with constantly changing priorities.
• Good bi-directional and collaborative attitude to work as a professional in a team.
• Microsoft certification – Intune, MS 365 mobility and security, Managing Modern Desktops, Modern Desktop Administrator, MS Azure certification, MCSA/MCSE.
• VMware certification - Security certifications and CCNA certification are desired for the role.
• ITIL v3 Foundations Certification.
• CPA, CIA, CFE or other related certification for corporate governance.
• Project Management certification (e.g., PMP, PRINCE2) or equivalent experiences.

Onboarding on September 2024

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Strong service excellence mindset
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Locations: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2,400 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 Years ( renewable )
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Our client is a well-established MNC, market leader in the Manufacturing industry. They are looking for a Customer Delivery Specialist to assist their team for the next phrase of their business. They are located in the Central Town area – easily accessible.

Responsibilities:

• Regularly update the CRM system to provide management with accurate and timely delivery information.
• Work with the Sales and Operations teams to complete pre-delivery, registration, and delivery documents accurately.
• Handle all the requirements for the vehicle registration process for customers.
• Prepare customer loan and registration documents and collaborate with colleagues to ensure successful delivery appointments.
• Prepare vehicles and host delivery appointments, including personalized new owner orientations.
• Assist the Sales Manager with delivery center operations, task completion, and ensuring excellent customer service.

Requirements:

• Bachelor's degree or equivalent education and experience.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evenings, weekends, and holidays.
• Valid driver’s license.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte Ltd | 19C9682
R24122162 | LAI CHAI LI

Customer Data Specialist (Data Analyst/ SAP/ PowerBI)

Duration: 12 Months Contract (Renewable / Convertible)

Location: Changi Business Park

Hybrid work mode

Salary : Up to $3800 depending on experience

Our client is an American technology and semiconductor company that primarily supplied programmable logic devices. The company is known for inventing the first commercially viable field-programmable gate array and creating the first fabless manufacturing model.

Job Purpose

• Looking for a self-motivated, customer service-oriented person to be part of company’s Global Customer Master Team.

Responsibilities:

• Performing Customer Data Management
• Drive process improvements and system efficiency enhancements
• Being an active part of,Processing Customer Data within SAP - MDG following set standards and procedures and within established Service Level Agreements (SLAs)
  Troubleshooting, and resolving any discrepancies in Customer Master information between source systems and the Hub
  Actively engaging with Cross Functional Business, and IT teams to resolve Customer Data Management issues
  Generating Reports and Quality Metrics
  

Requirements:

• 1 year of experience in managing cross-functional internal customers, with specific experience in utilizing various information management tools
• Analytical skills with ability to learn new technical and non technical processes
• Experiences using SAP
• Working knowledge of PowerBI, Tableau, or RPA
• Research or Data Management experience
• Diploma/Degree in Business Administration/Statistics or any discipline

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

We are hiring Contract Site Support Specialist to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

• Manages delivery of laboratory supplies (consumables, chemicals and reagents) from Suppliers and to Customer’s stockrooms and points-of-use accordingly
• Perform goods receipt in Enterprise Resource Planning (ERP) systems upon receiving of these laboratory supplies
• Be reactive to stock level adjustment and provide communication/feedback to customer based on usage and replenishment data to keep stock level updated
• Stock check inventory supply ensuring products are not expired and at recommended stock level.
• Perform reliable delivery to customers at their working areas
• Providing other site support inventory management services which support the laboratory operation as defined by service deliverables to customers
• Ensure good housekeeping around the stockroom and point-of-use areas.

Job Requirements:

• Min N/O levels and above
• Min 1-3 years of logistics / inventory management experience is required

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Natalie Chew Shi Qian

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Job Description

• Assist in fulfilling the mission and vision of St Luke's ElderCare.
• Assist the therapists in physical treatments and administrative duties.

Clinical Duties

• To follow & maintain the standard of clinical practice
• To assist in implementing prescribed exercise programme and conducting group therapy
• To feedback on patient's progress (reporting)
• To communicate with patient at professional level
• To communicate with therapist at professional level
• To attend to two patients simultaneously if required
• To be responsible for coverage of service to assigned ward(s) or out-patient unit

Non-Clinical Aspects

• To be able to work in the Rehabilitation Team and provide feedback on department process and operation issues
• To coordinate matters related to equipment maintenance & repair (external)
• To assist in maintenance and repair of exercise equipment
• To liaise with Support Service Department for equipment maintenance (internal)
• To maintain equipment on the ward trolleys (if applicable)
• To ensure tidiness and cleanliness of all therapy areas (PT gym, OT ADL area & UL room)
• To report on the loss or damage of any rehab equipment

Administrative Duties

• To maintain department library
• To maintain department inventory
• To provide administrative duties e.g. filling document, assists in statistics.
• To help out in photocopy & dispatch of documents
• To be responsible for daily billing as applicable
• To participate in departmental meetings
• To replenish supply of assessment forms & exercise handouts

Education and Training

• To participate in basic therapy assistant training course
• To participate in ongoing education or upgrading program for therapy assistants
• To be involved in orientation program for new therapy assistants
• To participate in supervision and mentoring program for therapy assistants
• Degree/Diploma in Physiotherapy/Occupational Therapy from a recognised university
• Preferably with relevant therapy working experience.

JDE Applications Support Engineer

Overview of the client

Our client’s principal activities are to provide Clients with Full Turkey Project Management. This includes engineering, project management through the pre-construction planning, critical path development, construction / fabrication / site management, commissioning and hand over. It has executed a wide range of major projects involving Marine FPSO Conversion/Process Module Construction related to Oil and Gas Industry, Sub-Sea Products, Semi-Submersibles, Repair of Oil Rigs, Pharmaceutical Process Packages and Power Generation Facilities since its foundation in 1990. This vast experience and Total Commitment to Customer Satisfaction has since earned it a strong reputation in the industry as a reliable local business partner that aspire to exceed our clients’ expectations.

It is looking for a JDE Applications Support Engineer.

Role

This Support Engineer will have to provide technical support and assistance to end-users utilizing JDE. He/ she will be responsible for troubleshooting and resolving technical issues with JDE. Moreover, he/she needs to comprehend JDE modules, functionalities, and configurations.

Job Highlights

- Competitive compensation benefits

- Good career advancement opportunities

- Permanent role| 5 days’ work week

Job Description

Job Responsibilities

· Provide technical support for JD Edwards EnterpriseOne applications, troubleshooting issues and ensuring system availability and performance.

· Collaborate with cross-functional teams to analyze, configure, and implement system enhancements and upgrades.

· Conduct regular system maintenance, including patching, updates, and monitoring system health.

· Offer end-user training and create documentation to facilitate efficient use of JDE applications.

· Respond promptly to user queries, identifying root causes and implementing solutions in a timely manner.

· Participate in the development and execution of test plans for system changes and enhancements.

· Maintain compliance with security standards, ensuring data integrity and confidentiality within the JDE environment.

· Proactively identify opportunities to streamline processes and optimize system performance.

Job Requirements

· BSc Computer science or similar

· At least 3 years of working experience in providing applications/system support for JD Edwards

· 3-5 years of supporting level working experience and very familiar with Finance, Logistics and Warehouse and Procurement Module in JDE

· JD Edwards EnterpriseOne Cloud certification will be an added advantage

· You should also have an understanding of business concepts and strong analytical and problem-solving skills

· The role needs someone who knows finance, procurement and engineering modules for JDE

· Adaptable to fast paced work environment

· Able to work under pressure and finish assigned work on time

· Strong oral and written communication skills are essential.

Job related information

- Permanent - 5 days’ work week| Monday-Friday 8am-5:30 pm

- Location: Gul Circle Road| Company’s transports are available @ designated places

Compensation & Benefits

- Monthly Basic Salary will be based on expertise and qualifications

- Healthcare benefits such as Outpatient, Dental, Health Screening etc.

- Cover with insurances, Personal Accident, Hospital & Surgical, Term Life and Work Injury policy

- Variable Bonuses

- 14 days Annual Leave and 14 days sick leave

- Birthday leave / Festival eve half day leave

- NTUC membership – Applicable for only Permanent confirmed staff

- Company’s transport available @ designated places

NB

· NO QUOTA FOR THE FOREIGNERS PLEASE.

· This job vacancy is posted on the My Career Future Jobs Bank portal, which is only for the Singaporeans and Singapore PRs.

Please contact our Recruitment Manager: Leeza Shaheed (R1770675) @ [email protected] for further enquiries about the role.

Venture Cove Pte. Ltd.

(EA License 21C0547)

OCBC Center, 65 Chulia Street, #46-00 @ OCBC Center

Singapore 049513

Website: http://www.venture-cove.com/

• Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
  Has experience or knowledge on Incident and Problem management.
  Health check and monitoring production system and job scheduling to ensure SLA is meet.
  Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
  Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
  Continuous improvement of the system, e.g. job automation, performance tuning.
  Should be able to identify and fix the bugs.
  At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
  At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
  At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
  Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
  Good knowledge in Linux/Unix/Windows environment and scripting.
  Hands on experience on monitoring tools like Grafana has added advantage.
  Should be open to learn and adapt to new technologies.
  Knowledge on GIT Bitbucket and Jenkins has added advantage.
  Knowledge on Actimize/Hadoop has added advantage.

A 12-months contract assigned to our client

Work Location: To be confirmed (during the interview)

Salary Range : $3,000-$3,500

Primary Skills:

1. L1 Support Officer to provide initial support to end users and onboarding of new users.

Technical Proficiency

1. Understanding of IT systems and how to configure a no code platform. Problem Solving

2. Ability to troubleshoot and resolve issues efficiently.

3. This includes identifying root cause and implementing solutions while adhering to SLA.

Communication Skills

1. Work with users to resolve their tickets, documenting the incident and proving updates.

2. Secondary Skills: Knowledgeable in ITIL Service Operation Framework.

3. Power Bi Experience in performing application and system testing.

You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment,
You'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.
• Should have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Forecast and conceptualize the sales strategy and strategic sales planning.
• Collaborate with internal teams, including Marketing, Product Development, and Customer Service, to ensure effective alignment and support.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Monitor and analyze sales performance metrics to optimize team performance.

Requirements:

• Diploma and above.
• At least 5 years of proven sales experience in IT industry.
• Good leadership skills with a successful track record of leading and managing sales teams.
• Solid understanding of market research and data analysis methods.
• Strong knowledge in ERP, SaaS and other IT solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Description

• Industry/ Organization Type: Rental & Sales/ Construction Equipment
• Position Title: Customer Service Officer
• Working Location: Paya Lebar
• Working Hours: 5.25 days, Mon-Fri (8 am-5 pm/9 am-6 pm), Alt Sat (8 am-12 pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle customer inquiries via phone, email, walk-in, and live chat with professionalism and empathy.
• Provide accurate details about our products, services, and rental terms.
• Quickly resolve customer issues to ensure satisfaction and loyalty.
• Efficiently handle equipment rental bookings, changes, and cancellations.
• Identify sales opportunities during customer interactions by understanding their needs and suggesting suitable rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where appropriate.
• Meet and exceed monthly sales targets by turning inquiries into sales and rental agreements.
• Stay updated on promotions, deals, and new products/services to inform customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Work with logistics and maintenance teams to ensure equipment availability and readiness.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to improve business operations.

APPLY NOW!!!

• Minimum Diploma holder, additional certificates in Customer Service, Sales, or related fields are a plus.
• Familiarity with sales software/ CRM tools, or with knowledge in equipment rental industry is an added advantage.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Ability to work in a fast-paced environment.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67376 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Leasing
• Position Title: Customer Service Support Driver/Customer Service cum Driver
• Working Location: Benoi
• Working Hours: 5.5 days (Monday to Friday 8.30 AM-5.30 PM, 8.30 AM-6.00 pm, alternate Saturday, alternate working hours)
• Salary Package: Basic Salary up to $2,200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Assist with the movement of vehicles.
• Provide after-sales and customer care support, including vehicle orientation, servicing, repairs, and inspections.
• Coordinate vehicle deliveries and collections.
• Maintain professional interactions with customers and stakeholders.
• Perform general administrative duties as needed.

APPLY NOW!!!

• Minimum of 1 year of relevant experience is preferred.
• Ability to multi-task.
• Detail-oriented and able to work in a fast-paced environment.
• Effective communication skills and good social skills.
• Team player with a positive attitude.
• Willingness to work overtime when required.
• Possesses class 3 driving license.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67704 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Description

The Executive Service Desk team is the front-door to IT support and the first line employees will interact with. It is responsible for the quick and concise logging of client support tickets and they have the ability to reset passwords and perform fixes as per the Service Desk knowledgebase articles. Excellent communication skills and telephone manner are essential for the role along with being able to empathize and understand employee needs.

Responsibilities

• Provide swift and professional telephone IT support
• Perform analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Utilize the ticket management system to record, update and resolve tickets from clients
• Upholding procedures for logging, reporting, and statistically monitoring Service desk operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Service Desk Support Manager

Key Competencies

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Demonstrable desire to achieve.