The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices
• Maintain programmable code outlined in technical instructions and specifications for software applications.

Job Qualification

• Bachelor’s degree in Science (computer studies ) or information Technoloy or Programming & Systems Analysis
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Role & Responsibility

1. Provide technical support to helpdesk case escalations / cases

2. Provide troubleshooting and technical support via phone, web based tools and email.

3. Tracking and monitoring the progress of all related requests till completion

4. Messaging log tracking & troubleshooting

5. Perform basic system administration and process standard service request

6. Perform daily operational procedures on systems including routine check of system availability

as well as utilization

7. Provide end user computing support

Summary:

• Mondays - Fridays, 9am - 6pm
• Ghim Moh or Pasir Ris
• AWS & Performance bonuses

Job Summary

You will be supporting preschool teachers and children with learning and developmental needs within the classroom setting. Some of the key responsibilities include:

• Using prescribed screening tools to screen children referred by preschool teachers for learning and developmental issues
• Presenting screening outcomes to Paediatricians and the therapy teams at Case Filter Meetings
• Working collaboratively with teachers, therapists, caregivers and professionals to provide support for children with mild developmental needs
• Working out the individual education plan (IEP) for the children
• Supporting therapy teams by embedding the therapy goals into the classroom curriculum
• Conducting intervention through support packages to children
• Providing in-class support to children who have received intervention packages
• Ensuring goals set are achieved during sessions with the children and are generalised into the classroom
• Completing End-of-Intervention (EOI) report at closure of case

Job Requirements

• Specialist Diploma in Early Childhood Learning Support (SDELS)
• Min. 2 years of relevant experience
• Possess excellent interpersonal skills
• Initiative and ability to work independently and yet be a good team player

We regret that only shortlisted candidates will be notified.

Interested candidates please send your updated resume to [email protected] or whatsapp 89223320

Telegram handle: https://t.me/preschooljobssg

Cloud Recruitment Pte Ltd 23C1888 Cheralyn R23112542

Job Scope:

• Manage onboarding administration process including employee screenings, issuance of offer letters, employee declaration etc.
• Initiate post-employment screenings and highlight discrepancies flagged out in screening reports
• Manage other staff movement activities such as transfers, secondment, conversions of employment types, retirement and cessation of employment
• Administer work pass applications and renewals for employees and/or dependents
• Uphold good data management practices by ensuring accurate and up-to-date employee records in our HR system
• Ensure timely storage of employee documents in our electronic personnel file system
• Provide thoughtful, accurate and timely responses to employees and stakeholders

Job Requirement:

• Degree qualification in Human Resources or related discipline with relevant experience within the financial services industry
• Good knowledge of the Employment Act
• High level of initiative, meticulous and detailed oriented with strong organisation skills

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA License: 16C8004 | Hailey YANG | Registration No: R1876431

Responsibilities:

• Support the customer through phone, meetings, ticketing system
• Test, optimize and write out procedures for the team
• Work closely with other departments through Slack, meetings and ticketing systems
• Send out communications about upcoming releases, maintenance, downtimes
• Work out feature requests in detail, understand what the customer wants and needs
• Translate technical lingo into normal language
• Be part of the 24/7 team one week every 5-10 weeks
• Incident/change/problem management
• Write out RCAs
• Understand Java, Angular, Swift, XML, CSS, …
• Logically and analytically assess issues
• Be aware of new changes, existing bugs, known issues throughout our product
• Keep yourself up to date about internal processes like release and deployment management
• Prioritize workload in function of ticket severity and SLAs
• Deliver second line support and tackle the advanced issues

Requirements:

• Experienced in a similar support role in a software development company
• Bachelor’s degree in informatics or computer science or equivalent through experience
• Experience with the Jira/Confluence/Bitbucket/… suite
• ITIL knowledge
• Working experience of Linux, Java, Angular, XML, APIs, REST, and more

Others:

• A rotating schedule of 3 days work, 3 days off will be required.
• 12 Hour shifts starting from 8am to 8pm Singapore time
• Domestic and/or international travel will be required to support customers on site.
• 3 weeks training in Belgium to start
• Willing to travel 3 times a year for 1-2 weeks to Belgium to synchronize with a remote team

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

To be successful in this role, you need to have a service mindset and the will to go beyond your job description.

This role reports to the Executive Director, Finance & Administration. Your key role is to ensure that overall well-being of the Company’s administrative processes and your major duties include: managing all corporate travel requirements, ensuring the timely consolidation & submission of expense reports, managing the cost-effectiveness of OEM procurement and supplies and managing the use of office facilities for Board and Management meetings.

MAIN RESPONSIBILITIES

Corporate Travel Requirements

• Seek out the most cost-effective travel arrangement for all corporate travels, including the booking of air tickets, accommodation, land transfer, and necessary visa application;
• Familiar with the latest rules and regulations in relation to overseas travel and provide timely advice to our office travellers;
• Prepare and submit expense claims relating to all travel arrangements to Executive Director for approval.

Office Administration

1. Managing the calendar and schedules for Chairman and Executive Directors.
2. Familiar with the booking requirements for golf courses as well as entertainment suggestions for Management as required.
3. Responsible for the overall administrative requirements of the office:

• setting up conference rooms for the purpose of Board meetings and/or corporate meetings with external and internal parties;
• setting up online Zoom meetings and/or other forms of online conferencing requirements such as video-conferencing, etc.; coordinating all resource requirements for in-house training and meetings;
• attending to phone enquiries and all local and overseas mails; procurement of office equipment & machines (OEM) and supplies and upkeeping the pantry requirements.

Other Duties

• Work closely with HR & Admin department to provide administrative support as required.
• Attend to any other administrative matters as assigned by Management and/or immediate supervisor.

Requirements:

• Attained at least a Diploma in Administration or similar qualifications.
• At least 3 years of experience in office administration, including familiar with corporate travel formalities and requirements.
• Must be proficient in written and conversational English and Mandarin (an added advantage)

(No quota for work pass)

Responsibilities:

• Perform project implementation, testing and documentation
• Ensure timely project delivery to customers
• Resolve complaints/feedback and escalate to various levels and functional groups
• Provide general administrative support where applicable
• Perform in-house proof of concept, research and testing
• Engineer would be required to travel to end-user site whenever required
• Well versed in Operating Systems such as Microsoft Windows (2012r2/2016/2019), Red Hat Enterprise Linux
• Virtualization platforms such as VMware ESX and Microsoft Hyper-V
• OS Clustering such as Windows, Red Hat
• Install, configure, troubleshoot and administration of Windows 2016 / 2019 servers; such as backup, disk space housekeeping, and creation/deletion of user accounts.Basic Server skillsets in Exchange, Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring, Basic Networking skills, LAN, Wifi, Security, DHCP, DNS, etc
• Security hardening of Windows and Redhat Servers is an advantage

Requirements:

• ITE, Diploma and above
• Good analytical and problem solving skills
• Good team player with positive learning attitude
• Has passion for IT and emerging technologies
• Able to communicate in a clear manner
• Able to work independently and under tight timeline

Job Responsibilities :

1. Co-ordinate sales efforts to support business growth and achieve sales targets:

 Identifying and qualifying potential prospects, analysing their buying needs, doing

market research and monitoring competitors

 Work with Engineer Specialists to jointly respond to clients’ enquiries

 Coordinate sales activities with accuracy and timeliness.

Job Requirements:

 Have a minimum 3 years experience in client servicing in engineering sales.

 Possess a Diploma preferably in Engineering

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Cybersecurity Tools Support Team Lead (1 Year Direct Contract) - 18 Days Annual Leave, 2 Months Completion Bonus, High chance of conversion

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My Client is a leading stable firm in Singapore.

Responsibilities

My client is looking for a Cybersecurity Tools Support Team Lead (Manage vendors) to support the firm.

• Provide technical assistance for cybersecurity platforms managed by security function, overseeing various devices and systems covering host security, network security, data protection, identity and access management, cloud security, application security, and security operations.
• Monitor vulnerabilities and evaluate the impact of patches and updates on cybersecurity platforms.
• Support the supervision of the platform support L2 team.
• Handle escalations and troubleshoot issues, coordinating with vendors when required.
• Create incident and problem management reports, assess procedures, analyze root causes, and suggest improvements.
• Develop comprehensive security operating models and documentation to ensure operational efficiency, cost-effectiveness, scalability, and sustainability.
• Identify and propose process enhancements to support existing cybersecurity platforms.
• Engage in the evaluation, proof-of-value/proof-of-concept, design, build, and deployment of enterprise-class cybersecurity systems.
• Act as a subject matter expert and trusted advisor in security function, collaborating closely with stakeholders in Technology Group and Business Groups on matters related to cybersecurity engineering.

Qualifications and Skills Required:

• Possess a Bachelor’s Degree in Information Technology, Computer Engineering, or a related field.
• Have a minimum of 10 years of relevant experience, ideally in financial services or asset management, with at least 7 years focused on Cyber Security or Information Security.
• Demonstrate practical experience in supporting and maintaining cybersecurity platforms, including proficiency in troubleshooting techniques and diagnostic tools usage.
• Proficient in scripting and coding, particularly in Python or similar programming languages.
• Solid comprehension of Windows and Linux operating systems, networking principles, protocols, and access rights management.
• Display meticulousness, adaptability, and curiosity, with a keen eye for detail, analytical acumen, and exceptional problem-solving abilities.
• Be an effective team player and possess excellent communication skills.
• Possess professional certifications in information security, such as CISSP/CISM/CEH, which are advantageous.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Job purpose

• To ensure smooth operation by monitoring and maintaining our Client’s Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

• Providing first-level helpdesk and end-user support.
• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
• nstalling and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
• Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.
• Administration of user accounts (Active Directory, LDAP), Microsoft 365 azure, WHM and cPanel.
• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
• Testing and evaluating new technology.

Requirements

• Proven 2 – 4 years of hands-on experience working in an end-user IT Support role or computer operations environment.
• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
• Required technical troubleshooting skills for Windows 10, 11.
• Managing of Action Directory and User email accounts, Trend micro and Acronis Backup Exec Virtualisation preferably VMware.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensures compliance with company’s IT Security policies.
• Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.

Fresh graduate are welcome to apply

Our client is Singapore’s leading sustainability-driven energy company. They are looking for a Customer Relations Officer to join their Sales team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Achieve individual sales targets and contribute to team targets.
• Handle walk-in and phone inquiries professionally, providing detailed product information.
• Engage in direct marketing activities to generate sales.
• Actively participate in outdoor sales activities and roadshows.
• Handle counter duties, including cashiering.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Our client is Singapore’s leading sustainability-driven energy company. They are looking for a Customer Relations Officer to join their Sales and Operations team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

• Location: Ubi / Macpherson
• Working days : Monday - Friday (830am to 530pm)
• Salary range: $2,000 - $3,300

Responsibilities:

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Requirements:

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Responsibilities :

1. Co-ordinate sales efforts to support business growth and achieve sales targets:

 Identifying and qualifying potential prospects, analysing their buying needs, doing

market research and monitoring competitors

 Work with Engineer Specialists to jointly respond to clients’ enquiries

 Coordinate sales activities with accuracy and timeliness.

Job Requirements:

 Have a minimum 3 years experience in client servicing in engineering sales.

 Possess a Diploma preferably in Engineering

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

Job Description:

The support specialist will be a techno functional support team member for the Enterprise Datawarehouse (EDW) under IT BAU team.

He/she is responsible for ensuring system availability and timely deliverables for datamarts for various business unit like Finance, regulatory, Campaign.

The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues

Requirements:

Responsible to provide BAU support for Enterprise Datawarehouse

Responsible to provide operational support and ensure SLI of system availability, batch deliverables

Respond on time to the queries raised by various business units

Provide timely updates regarding production status and progress of issue resolution

Fine tune applications and systems for high performance and higher volume throughput

Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards

Perform impact analysis of enhancements/projects that will impact supported systems

Identify the underlying problems, analyse the root causes, provide possible solutions/fixes, and respond to users within SLA

Support relevant software/platform/database upgrade for the systems

Work with delivery team for smooth transition from projects/enhancements to BAU Mode

Incident, problem, and service outage management experience

Participate in Disaster Recovery and Business Continuity exercises

Able to support relevant software/platform/database upgrade for the systems

Server Performance, capacity, utilization monitoring and Health monitoring

Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes

At least 3+ years of relevant experience in banking/financial services industry

Experience with Teradata FSLDM and data mapping

Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies

Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)

Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage

Experience in Performance Tuning on Teradata or other MPP data pipeline.

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Underwriting Assistant, Multiline Support

Responsibilities include:

• Assist underwriters in submission and underwriting preparation;
• Clear risks accordingly within ImageRight;
• Liaise with Operations when binding accounts;
• Daily underwriting submission data entry;
• Constantly update Underwriting Log once risks have been tasked;
• Monitor Underwriting Log: keeping it fully up to date, making sure underwriters are keeping it up to date, general house keeping;
• Preparation of renewal and pending order reports for weekly team meeting;
• Assist in all other general underwriting administration and processing functions to ensure efficient workflow within the team;
• Assist underwriters with checking of rating models and Conduct Risk Matrix;
• Prepare Policy Documents in conjunction with underwriters;
• Prepare Invoice Documents in conjunction with underwriters;
• Chase renewals when required

File Maintenance and Compliance

• Maintaining all files and documents electronically (Imageright, Guidewire, manually compiled spreadsheets) to ensure the company complies at all times with the regulatory environment as well as internal and external audit guidelines;

General and Ad Hoc Administration and Support

• Including, but not limited to, electronic filing, photocopying, scanning, etc.

Desired Skills and Experience:

• Relevant experience within Insurance Industry;
• Strong problem solving and decision making abilities;
• Excellent written and oral communication skills;
• Exceptional interpersonal skills with the ability to work with a team oriented approach;
• Ability to work effectively in a fast-paced environment;
• Eye for detail;
• Logical thinker;
• Strong time management;
• Ability to organize efficiently;
• Confidence to challenge underwriters;
• Competent computer skills – must include Microsoft Excel, Microsoft Word and Microsoft Outlook as a minimum.

Branch Needed: Ghim Moh / Pasir Ris / Marsiling
Working day: Mon - Fri

Working hours : 8.30am -5.30pm

Salary : Max $4500 (Depends on exp)

Position Overview

The Educational Support Teacher’s (EST) primary role is to support class teachers and children with developmental concerns/ special needs in the implementation of appropriate educational programming within an inclusive learning environment to ensure that each child’s potential is maximised. In addition, they also work closely with families and caregivers, early intervention professionals to support the delivery of programme and services.

Job Requirement

- Specialist Diploma in Early Childhood Intervention (Special Needs) (SDESN) or relevant

Job Scope

• Retrieve child's case information from SSNET system.
• Consolidate information about the child from relevant sources (e.g., parents, SGEnable referral report, psychological report, previous intervention report, Brigance)
• Share information with class teachers and principal.
• Provide teachers some information about the disability
• Conduct baseline assessments to formulate Individualised Education Plan (IEP)
• Collaborate with teacher(s), the parents/caregivers, and the medical and allied health professionals to identify the child’s needs and IEP functional goals.
• Support class teachers by demonstrating intervention strategies to work towards achievement of IEP goals.
• Support the teachers to facilitate the child’s access and participation in the classroom activities through evidence based inclusive practices: curriculum modifications, embedded learning opportunities and child-focused instructions (one-on-one intervention).
• Document the child’s progress in the IEP Progress Report and make appropriate recommendations in discussion with teacher(s) and other programme professionals (if any).
• Communicate the child’s progress and follow-up plans (if any) with teacher(s) and parents/caregivers.
• Demonstrate good time management by managing scheduling for screening, education support and collaborating with teachers and others.
• Any other duties as and when assigned by the immediate superior / management.

Interested applicants can send your resume to✉ [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

Job Objectives

• Supporting with IT Incidents and Service Requests globally via company IT platform
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Purchase equipment and ensure asset management is done according to company processes
• Ensure that IAM activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Articles
• Work closely with the different Service Desks within the organization of Airbus

Job Responsibilities

• Ensure that all technical related IT ticket is resolved within the timeframe and ensure satisfactory
• Ensure that users are running on a stable and supported PC environment
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support
• Support the functional head in local IT related communications
• Support local IT related project / work initiatives

Secondary Responsibilities

• Participate in trouble shooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems within the remit
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate and contribute in IS/IT projects
• Contribute with input to the KPI reporting
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IS/IT solution

Job Requirements

• Broad understanding of IT (hardware, software, network, communication)
• A good understanding of the following will be an advantage:
• Network topics such as DHCP, and DNS
• Printer troubleshooting and Print Management
• Ideally, experience with IT Asset Life Cycle Management (CMDB)
• Ideally, experience with writing documentation, as this experience will be required when writing knowledge articles.
• ITIL Foundation certified
• Bachelor or 1+ years experience within IT Support
• Fluent in English both written and verbally
• Written skills that demonstrates structure
• Can offer valid references to attest your skills/personality
• Customer-minded
• Strong team player
• Excellent communication skills including public speaking
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests of stakeholders
• Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders
• Ability to work in an international context