Total 4,630 support advisor job vacancies in Customer Service category in Singapore

Summary:

• 5 days
• Basic up to $4500
• Good career progression

Responsibilities:

• Manage and set up systems and applications, including Active Directory Services, data centres, video conferencing, audio systems, telephony, server storage, and backup solutions, as well as network devices like firewalls, routers, VPNs, internet proxies, and wireless systems.
• Automate system backups, execute recovery and disaster recovery plans, apply software patches, and closely monitor system resource usage to maintain operational integrity.
• Collaborate with external vendors to ensure that Service Level Agreements (SLAs) are fulfilled.
• Draft and revise technical documents, such as administration and user guides, to provide clear instructions and support.
• Offer technical assistance to users in both local and overseas branches over LAN and WAN, ensuring security protocols are upheld.
• Research and source products, solutions, vendors, and suppliers for various projects to meet organizational needs.
• Deliver Level 1 and Level 2 technical support and actively engage as a team leader or member in project initiatives.
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy, and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco, and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and Cybersecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

Requirements:

• Diploma or Degree in Computer Science, Information Technology, or CCNA Certification
• Minimum one year of relevant experience

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Andy Chia (R24123787)

• Position: IT Field Service Engineer (Maintenance support/Servers/ Network/ Storage for-IBM/DELL/ HP)
• Location: Ubi Techpark
• Working hours: 5 days work week; Monday to Friday: 9am - 6pm
• Salary (commensurate with experience): Gross up to $5000 (Basic up to $4000 + OT) + AWS + Allowance for mobile phone; Education Subsidy if applicable + Group Medical Plan
• Duration: Permanent
• Industry: Information & Communications Technology (ICT)

Main Responsibilities:

• Provide post sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations;
• Troubleshooting and replacement of hardware;
• Troubleshooting of operating system;
• Handling of hardware migration/implementation project;
• Perform preventive and proactive maintenance;
• Escalation and management of complex issues.

Requirements:

• Diploma holder or above in Computer Engineering/Science or related discipline;
• Possessed at least 3 years of experience in IT hardware maintenance service on server, network and storage preventive.
• Strong server and storage hardware configuration knowledge will be an advantage;
• Be a quick learner in acquiring new system skills and working with new technologies;
• Capable of using operating systems: Microsoft Windows, Unix, ESX, and Linux are preferable;
• Proficiency in solving computer hardware related issues for IBM, DELL, and HP;
• Able to provide nonoffice hours standby and support service

Email to: [email protected] or call me at: 6398 5689 for more information.

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Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Description

Assist teachers in the printing of study materials.

Other duties as assigned by supervisor.

Summary:

• 5 working days, Office Hours
• Island-wide hiring: North/ West/ Tekong island
• Company with great career culture
• 2 years contract

Job Scope:

• Manage the assets related to infrastructure and computing devices.
• Offer computer support services, including troubleshooting, patching, configuration, testing, and maintenance for both software and hardware.
• Collaborate with third-party vendors.
• Provide training, coaching, and orientation to users on computer device usage.
• Ensure assigned tasks are completed on time and meet user satisfaction.
• Handle helpdesk duties effectively.

Requirements:

• Candidate with related experiences will have advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

If you enjoy helping others and being part of an organization that makes a real difference, this is the place for you!

You’ll play a key role in ensuring our education center runs smoothly and efficiently, giving you the chance to directly support our mission.

About the Academy:

We are a social enterprise focused on igniting curiosity and fostering lifelong learning. Specializing in Phonics and Math, we are passionate about making education impactful and accessible. Our team creates a supportive community for students and their families, helping each learner grow academically and personally through innovative teaching methods.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Handle inquiries about our Phonics and Math programmes, both in person and through online platforms
• Update the student attendance system and maintain accurate records
• Process school fees through our digital systems
• Upload weekly class photos and curriculum slides onto the online portal
• Assist in planning and organizing SkillsFuture training courses
• Maintain a welcoming, clean, and organized environment at the center

Working Hours:

• Mondays: 9:30 AM – 6:30 PM (Tuesdays: ½ Day, either AM or PM off)
• Fridays: 9:45 AM – 6:45 PM
• Saturdays & Sundays: 8:00 AM – 7:00 PM
• Off Days: Wednesdays and Thursdays

What You’ll Bring:

• A positive, proactive approach to customer service and operations
• Strong communication skills for interacting with parents, students, and staff
• Experience in customer service, particularly in educational settings, is a plus!
• Tech-savvy, comfortable managing online systems and processes
• Ability to multitask in a fast-paced environment

Why Join Us?

• Be part of a social enterprise that is shaping the future of education
• Enjoy a balanced 4½-day work week, giving you more time to recharge
• Grow with a supportive team that values your contributions

Apply Now!

If you're ready to shape young futures and grow your career with us, don't wait!

We review applications quickly, so seize this opportunity today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Position Overview

T&M Operations -TMO operates as a Regional Processing Center (Hub & Spoke) supporting T&M businesses in the region. The hub and spoke model allow T&M business to scale up while remaining agile in product and service offerings in the fast, evolving market environment. As T&M business expands product offerings in the region coupled with the dynamic regulatory environment, T&M Ops leverages on this unique advantage to continue to standardize processes to manage processing risk and to facilitate automation as well as governance of service level and quality.

Staff is given opportunities to undertake Trade Reporting support role, exposure to engage with the Legal & Compliance, T&M Business and Technology, Co-create and co-partner in our continual pursuit towards compliant and accurate Regulatory Reporting obligation to major Jurisdictions e.g MAS, ASIC, MiFID, EMIR, CFTC etc

Essential Job Functions

1. Provide end to end OTC transaction life-cycle reporting support for T&M derivatives products to fulfil regulatory reporting obligation

2. Ensure Data accuracy and timely reporting

3. Ensure Risk Control, risk architecture and completeness are adhered to

4. Be Data driven, build and measure TMO Performance Service, Quality and Data Analysis via DDOM (Data Driven Operating Model) Dashboards

5. Review legacy processes and exception handling to eliminate toil in processes and cultivate FO & L&C changing behavior

Trade Repository (TR) Reporting

1. Validate on the daily TR reports being House and or Client Delegation.

2. Investigate on any discrepancies and investigation on root cause

3. Monitor the report acknowledgement and investigate for any rejected trades.

4. Review the successfully submitted report in DTCC-GTR and EOD completeness

5. Engage on the build of TR Reporting (new, revise, update)

6. Keep abreast of regulatory updates

7. Support NPA (New Product Agreement) & Lite (inclusive of PIR), review all NPAs related to TR, raise any deviations for execution, monitor till launch & signoffs

8. Support on Delegate Reporting of CFTC end to end from issuing of SLA to tagging of system and reporting obligation

Requirements:

-Qualification or experience in related field.

-Experienced in banking and financial sector preferred.

-Proficient in Microsoft Office (VBA)

-Python proficiency is a plus.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

What you'll do:

As a Funds Support Coordinator, your role will be pivotal in supporting the business development and client management efforts of the Asia team. You will play a crucial role in supporting the distributors and team on client origination and project management/coordination. These tasks are essential for the efficient running of a private equity fundraise and supporting the firm’s origination efforts.

• Schedule meetings in Outlook & CRM, collect, analyse and input data of potential clients into CRM.
• Support marketing efforts by preparing materials and managing regular outreach to investors/clients.
• Support investor meetings for client’s roadshows (physical and virtual), including trip logistics such as booking flights, accommodation, meeting venues, handling expenses and reimbursements.
• Ensure all communications between the team, Clients and Investors, are captured in the CRM.
• Ensure marketing materials are always readily available.
• Liaise with internal function on team’s operational needs including but not limited to travel arrangements, expense reimbursement and any other logistics.

What you bring:

The ideal candidate for the Funds Support Coordinator position will bring a wealth of experience in sales support or administrative function. Your proficiency with Microsoft Word, Excel and Outlook will be key in this role. Your excellent written and verbal communication skills will enable you to effectively liaise with various stakeholders. Your strong organisational skills coupled with your ability to multitask will ensure that you can handle the diverse responsibilities that come with this role.

• Minimum of 5-year experience in Sales support or administrative function.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organisational skills and ability to multi-task.
• Eligibility to work in Singapore.

What sets this company apart:

Our client provides corporate and institutional clients with unparalleled access and expertise in Japan and Asia. They are the partner of choice to many in the region, offering a wide range of investment banking and global markets solutions for the increasingly sophisticated technological needs of their large client base – primarily corporations, financial institutions, pensions, asset managers, and public sector entities. Their parent company is one of the world’s largest financial institutions with a global presence and affiliates across Asia, Americas and EMEA.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Responsibilities:

• To manage daily priorities such as incoming enquiries via phone or email
• To prepare quotations, ITQ / RFQ and supporting documents for submission
• To acknowledge PO and order processing (SO) in the SAP system
• To maintain equipment database, SAP warranty record (both SAP and excel database)
• To maintain pressure vessel database, monitor inspection due date and follow up with customer.
• To liaise with sub-contractor for pressure vessel inspection arrangement
• To generate weekly / monthly reports to assist management team in reaching their sales goals (Eg: Commissioning List, weekly; Service team sales report, weekly)
• To liaise / conduct weekly service sales meeting
• To perform various ad hoc duties and provide administrative support as assigned

Requirements:

• Candidate must possess at least a professional certificate, Diploma, Advanced/Higher/Graduate Diploma
• Customer oriented
• Organized, good coordination & follow-up skills
• Competent in MS Office (Excel, Word, etc.)
• Excellent interpersonal & communication skills
• Entry level are welcomed to apply, as training will be provided

Description

• Responsible for supporting Maps data-collection projects and running tasks in compliance with Maps Field Operations processes.
• Problem-solving skills and the ability to work cohesively with more technical cross-functional teams and external parties.
• Prepare and execute collection plans, monitor deliverables and performance of collection teams.
• communicating and collaborating with internal teams /external partners to manage vendor requests, warehouse inventory, responsible for timely door-to-door delivery of devices and equipment. Analytical approach is required to review collection data and facilitate performance reporting.
• You will experience working with global teams, external vendors, develop documentation and drive process improvements.

Key Qualifications

• Possess Operations, Project and Inventory management skillsets
• Process-minded with an attention to detail. Ability to follow instructions and protocols.
• Excellent organizational abilities- confident working with large datasets, manage and prioritise competing tasks and deliver quality results within deadlines
• Ability to adapt to change while maintaining an environment of consistency
• Good analytical and problem-solving skills, with the ability to articulate issues, findings or analysis in a clear and concise manner
• Excellent communications and facilitation skills, both written and verbal, to guide and impose procedures with remote teams
• Self-driven individual with excellent time and project management skills and sense of urgency.
• Be willing to manage physical hardware/ equipment by arranging calibration, maintaining inventory records
• Experience with iOS, MAC
• Proficient in Numbers/ Pages/ Keynote/ MS Excel.
• May be required to travel internationally to vendors’ site to support training/operations as required, up 1/4 of the time.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Job Description

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Skills Required

• Minimum 1 year relevant experience in providing desktop support
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Experience in providing desktop support to senior management

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

This advertisement is for recruiting for the position of Operations Support (General Printing).

If successfully selected, you will be seconded to MOE primary school located in Woodlands.

Contract Period: From 01 Jan 2025 to 31 Dec 2026

Service is not required during this period

1. Two weeks in June - will notify exact period of time a month before
2. Last two weeks in November
3. First two weeks in December

Option to Extend: for a further period of 2 years from 1 Jan 2027 to 31 Dec 2027 and 1 Jan 2028 to 31 Dec 2028.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 8:00am to 5:00pm, including of 0.5 hours lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.

The services required are set out as follows:

• Assist teachers in the printing of study materials.
• Other duties as assigned by the supervisor.

The personnel shall minimally have the following qualifications, skills and experience:

• Completed Secondary 2 education.
• Able to converse and write English Language.
• Able to work under stress periods eg exam printing.
• Suitably qualified individuals with the right qualifications, attitude and experience may apply.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Summary

As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution.

Key Responsibilities:

• Monitor system alerts and identify abnormal system behaviors, following incident isolation procedures.
• Apply resolution scripts or escalate issues as necessary.
• Perform system health checks post-change to ensure no disruptions or issues.
• Manage the lifecycle of incident tickets, including creation, updates, escalation, and closure.
• Review and verify the accuracy of operational scripts, recommending improvements where applicable.
• Consolidate records for reporting, monitoring, and auditing purposes.
• Handle complex incidents and collaborate with L2 for timely resolutions within Service Level Agreements.
• Oversee staff performance to ensure helpdesk service levels are consistently met.
• Investigate and resolve discrepancies and customer complaints, ensuring corrective actions are taken.
• Provide operational updates and conduct training programs for staff.
• Support product onboarding and generate monthly reports.
• Step in to support Technical Helpdesk operations in the event of staff shortages.

Experience and Skills Needed:

• Diploma/Degree in Engineering, Information Technology, or a related field.
• At least 4 years of experience in a Technical Helpdesk or operations environment.
• CCNA, CCNP, or ITIL certification is preferred.
• Prior experience working with government technology agencies is an advantage.
• Strong knowledge of incident, problem, and service request management.
• Ability to work in rotating 12-hour shifts, including weekends and public holidays.
• Strong written and verbal communication skills in English.
• High level of integrity, accountability, and team collaboration.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Call Support Specialist/ Telemarketer (WFH, Remote Support) - Commission based

STAR CAREER is hiring Call Support Specialist/ Telemarketer (WFH, Remote Support).

If you are keen to Work from Home (WFH) as a Call Support Specialist/ Telemarketer (WFH, Remote Support).

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Position : Customer Support Officer (Smart Home/Technical Support) - Up To $4,500
• Location : East – Loyang
• Working hours : Monday to Friday | 9am to 6pm | Saturday 9am to 1pm
• Salary (commensurate with experience) : Basic Up to $4,500 + Performance Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Smart Home Appliances

Responsibilities:

• Responsible for processing of customer enquiry through emails and phone calls
• Liaise with customers on their service enquires
• Provide information to inquires about products and services to the customers and scheduling of appointments
• Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
• Assisting to answer clients on smart home programming information

Requirements:

• Minimum of Higher Nitec & Above with at least one year of working experience
• Training on Smart Home Product & Programming will be provided
• Bilingual in English and Mandarin to communicate with Chinese speaking associate.

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Job Highlights & Staff Benefits

· Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential

· Annual performance bonus

· Annual increment

· Team bonding activities and birthday vouchers

· Leave, Medical and Dental benefits

· Education sponsorship and fully paid external training

As a key member of the IT Team, the candidate will play a pivotal role in maintaining and optimizing infrastructure systems across multiple locations, locally and overseas.

Responsibilities:

· Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.

· Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.

· Liaise with external vendors to ensure Service Level Agreements (SLA) are met.

· Draft and update technical documentation such as administration & user guides.

· Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.

· Source for products/solutions and vendors/suppliers for required projects.

· Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

· Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA.

· Minimum of one year of relevant experience.

· Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support.

· Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services.

· Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall.

· Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller.

· Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred.

· Experience with Veeam, VMware, and UNIX/Linux is an added advantage

· Experience in API/Web Programming and Database Administration is an added advantage.

· Able to converse in English and Mandarin due to the need to liaise with overseas counterparts.

Morgan McKinley is looking for a motivated Call Center Agent to support our client, a global leader in consulting and professional services. Join a dynamic team and help provide exceptional service to users in need of technical support.

Work Location is in Suntec.

Key Responsibilities:

• Serve as the first point of contact for (L1) help desk support, responding to inbound calls.
• Resolve user inquiries during the initial interaction by providing effective solutions to public-facing issues.
• Collaborate with internal support and product teams to ensure timely resolution of issues.
• Maintain accurate documentation, manage incident tracking, and follow escalation protocols.
• Primarily handle direct customer interactions, including outbound follow-up calls to users requesting callbacks.
• Assist with email inquiries as assigned by the team leader.
• Address customer concerns via chatbot, managing a high volume of public-facing inquiries.

Qualifications:

• Diploma in Computer Science, IT, or a related field (Fresh graduates welcome to apply).
• Minimum of 1 year of experience in Customer Service Support in a contact center environment.
• Strong communication skills and the ability to manage stress while handling a high volume of calls from the public.
• Must be fluent in both English and Mandarin to handle Mandarin-speaking clients/customers.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Job Highlights:

• Subsidiary of a Company listed on SGX-ST with stable revenue stream and growth potentials.
• Company transport provided at Clementi MRT.
• Attractive benefits package (annual bonus/es, annual increment, AL, dental, medical, birthday vouchers, etc.)\
• Education sponsorship and fully paid external training

Company Profile:

Our client's international presence spans across over 100 countries through its 32 subsidiaries and 3 associated companies located across Asia Pacific, North America, and Europe. The company distributes a diverse range of premium automotive products, which includes tires, alloy wheels, energy solutions, buggy & utilities vehicles, and other industrial products to more than 5,000 customers globally.

Responsibilities:

• To administer and configure infrastructure system and application (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup etc), network devices (Firewall, routers, VPN, internet proxy, wireless, etc), desktop, mobile devices, and other remote devices.
• To ensure systems are backup automatically, recovery plans, disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• To liaise with external vendors to ensure Service Level Agreement (SLA) are met.
• To draft and update technical documentation such as administration & user guides.
• To provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• To work independently for L1/L2 Support and also as a team lead/member in the assigned projects.

Requirements:

• Diploma or Degree in Computer Science / Information Technology OR/AND Certification in CCNA.
• Possess at least 2 years of relevant experience.
• Proficient in enterprise networking including implementing and supporting WAN, LAN, VPN optimization.
• Proficiency in administering Microsoft Server 2012 onwards, Microsoft 365 and its associated products, Google and its associated products.
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall.
• Familiar with devices like Alcatel PABX, FortiGate, Cisco and Unifi Wireless AP Controller.
• Good knowledge in CyberRisk and CyberSecurity, including PDPA is preferred.
• Experience in Veeam/VM Ware, possess UNIX and/or Linux knowledge will be an added advantage.
• Experience in API/Web Programming and/or Database Administration will be an added advantage.

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

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Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.