Total 47 tech support job vacancies in Customer Service category in toa payoh

Employment Type: Full-time

About the Role:

We are seeking a skilled and proactive IT Level 2 EUCD (End-User Computing Devices) Assistant Specialist to join our dynamic IT support team. In this role, you will be guided to provide second-level technical assistance to ensure seamless operation and optimal performance of end-user computing devices and systems. Your expertise will be crucial in resolving complex technical issues and delivering exceptional service to our users.

Key Responsibilities:

• Assist in Level 2 technical support for end-user devices, including desktops, laptops, tablets, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Collaborate with helpdesk to escalate unresolved issues and ensure prompt resolution.
• Install, configure, and maintain end-user devices and related software applications.
• Support system upgrades, patches, and new software rollouts for end-user devices.
• Manage and update IT documentation, including FAQs and troubleshooting guides.
• Monitor and address vulnerabilities and compliance issues on end-user devices with other infrastructure teams.
• Provide excellent customer service by effectively communicating technical solutions to non-technical users.

Required Qualifications:

• Minimum 1 years of experience in IT support, specifically with end-user computing devices.
• Good technical knowledge of Windows, macOS, and mobile operating systems (iOS/Android).
• Experience with Active Directory, Office 365 and remote troubleshooting tools.
• Familiarity with endpoint security solutions and system management tools (e.g., SCCM, Intune).
• Strong problem-solving skills and ability to work independently under minimal supervision.
• Excellent communication and interpersonal skills with a customer-focused mindset.

What We Offer:

• Competitive salary and benefits package.
• A supportive and inclusive work environment.
• Exposure to cutting-edge technologies and projects.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter outlining their qualifications and experience.

Join us in delivering exceptional IT support and driving technological excellence!

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

# The overall objective of this role is to assist in the clearance, settlement and investigation of client securities and derivatives transactions

# Participate in the periodic General Ledger (GL) proofing exercises# Perform regulatory controls, account reconciliations, and record retention activities

The Job

• Perform trade verifications to ensure accuracy of booking requests
  Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates
  Handle settlement tasks and daily rate revaluations accurately
  Coordinate transaction processing , regulatory controls, account reconciliations, and record retention activities in accordance with established policies
  Prepare and submit periodic internal and external regulatory reports
  Participate in the periodic General Ledger (GL) proofing exercises
• Qualifications:
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting
  Understanding of Treasury products, accounting and regulatory policies
  knowledge of Macros
  Good in written and verbal communication skills
• 
  
  Send your Cv to [email protected]

BROAD FUNCTION

A dedicated and proactive IT Support Engineer with a strong foundation in supporting environments primarily consisting of Windows devices and the Microsoft 365 suite.

Manage IT assets and responsible for troubleshooting/repair, providing technical support, and ensuring seamless end-user IT operations.

Effectively support the organization's IT needs, contribute to a positive user experience, and grow within the role.

ROLES AND RESPONSIBILITIES

• Provide Technical Support: Ensure timely and effective resolution of technical issues related to windows devices and Microsoft 365 applications, minimizing downtime and maintaining productivity.
• Enhance User Experience: Deliver high-quality customer service and support to end-users, ensuring their IT needs are met and they are satisfied with the solutions provided.
• Maintain IT Infrastructure: Assist in the maintenance and optimization of the IT infrastructure, including performing routine updates, backups, and system monitoring to ensure smooth operations.
• Support IT Projects: Contribute to various IT projects and initiatives, providing support and collaborating with the IT team to achieve project goals and improve IT services.
• Develop Technical Skills: Continuously learn and develop technical skills to stay updated with the latest technologies and best practices, enhancing the overall capability of the IT support team.
• Documentation and Reporting: Create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps, ensuring knowledge is shared and easily accessible within the team.
• User Training and Education: Conduct training sessions and create user guides to help end-users effectively utilize Windows devices and Microsoft 365 applications, promoting best practices and reducing common issues.
• On Rotating Roster: Provide standby support during off-office hours and weekend on a rotational basis.
• Ad-Hoc Assignments: carry out any other tasks assigned by the Supervisor or Reporting Officer.

EXPERIENCE

• Technical Support: Provided first-level support to users, resolving issues related to Windows devices and Microsoft 365 applications. Assisted in setting up new workstations and configuring user accounts.
• Incident Management: Logged and tracked support tickets using IT service management tools. Ensured timely resolution of incidents and escalated complex issues to senior engineers when necessary.
• System Maintenance: Performed routine maintenance tasks such as software updates, system backups, and virus scans. Monitored system performance and implemented necessary optimizations.
• User Training: Conducted training sessions for end-users on best practices for using Windows devices and Microsoft 365 applications. Created user guides and FAQs to assist with common issues.
• Collaboration: Worked closely with the IT team to support various projects and initiatives. Participated in team meetings and contributed to the continuous improvement of IT services.

SKILLS

• Technical Support: Proficient in diagnosing and resolving hardware and software issues on Windows devices. Experienced in providing remote and on-site support to end-users.
• Microsoft 365: Skilled in managing and troubleshooting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Familiar with user account management and license allocation.
• Windows OS: Strong understanding of Windows operating systems (Windows 10/11), including installation, configuration, and maintenance. Knowledgeable in Active Directory for user and group management.
• Networking: Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Capable of troubleshooting connectivity issues.
• Customer Service: Excellent communication and interpersonal skills, with a focus on delivering high-quality support and ensuring user satisfaction.
• Documentation: Ability to create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps.

QUALIFICATIONS

• Diploma or Bachelor's Degree in IT with minimally 3-5 years of relevant experience.
• With relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Azure Fundamentals, CCNA, or equivalent will be an advantage.

• IT technical support and operations services.
• Troubleshooting Laptop/Desktop, email, software Issues.
• Provide a helpdesk service for users enquiries and technical issue reporting on system usage, through phone and emails.
• For Technical issues, make assessment if it can be resolved with the level of system access provided. Escalate unsolved case to other trams with in the stated SLA timing.
• Familiar in Networking
• Has provided some level 1 & 2 user support to end user and VIPs
• Able to communicate clearly, work in a team .

Requirements:

• Nitec/Higher Nitec or Diploma in Computer Technology
• Minimum 3 years of experience in Desktop Troubleshooting.
• Willing to work in an Non camera phone environment.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

**6 months contract (on-site)

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Summary:

The Managed Service Technician provides technical support (level 1 troubleshooting) and expertise for clients, ensuring their IT systems are running efficiently. They handle incidents, perform regular maintenance, and support the deployment of new solutions, ensuring compliance with service level agreements.

Responsibilities

Technical Support (level 1 troubleshooting)

• Diagnose and resolve hardware and network issues for clients.
• Provide on-site support as needed.
• Respond to tickets and inquiries within agreed timelines.

System Maintenance:

· Monitor and maintain client systems, networks, and servers.

· Perform regular updates, backups, and preventive maintenance tasks.

· Ensure all systems are patched and protected against vulnerabilities.

Installation and Configuration:

• Install and configure hardware and networking equipment.
• Deploy new systems and applications based on client requirements.
• Document configuration changes and create support materials.

Client Management:

• Communicate effectively with clients to understand and address their IT needs.
• Provide guidance and recommendations for improving IT operations.
• Maintain strong relationships and ensure client satisfaction.

Incident Management:

• Escalate complex issues to higher-level technicians or engineers.
• Document incidents and resolutions in ticketing systems.
• Analyze recurring problems and suggest long-term solutions.

Qualifications

Experience:

• 1+ years in IT support, network administration, or a related role.
• Open to fresh graduates with at least a Diploma in Engineering or any IT hardware related certification

Technical Skills:

• Knowledge of networking protocols, firewalls, and routers.
• Experience with IT hardware
• Experience with audio visual technology would be advantageous

Soft Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and collaboratively.

Work Environment:

• On-site and office work depending on client needs.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Contract Period:

• From 1 Jan 2025 to 31 Dec 2025.

Deployment:

• Mondays to Fridays: 6:30am to 4:00pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Works:

• To provide support in general upkeep of equipment and workplace;
• To provide logistical support for school events and functions including arranging of furniture and equipment;
• To perform gate duties and traffic control to ensure safety of students moving in and out of the school premises

Requirement:

• Completed primary school education and preferably have some experience in general upkeeping of equipment/workplace, logistic or general operations support;
• Preferably be able to converse in English or Mandarin;
• Able to provide logistical support including arranging of furniture and equipment;
• Able to take instructions and duties assign by supervisor.

• Manage and configure IT systems (e.g., Active Directory, servers, backup, video/audio systems).
• Maintain network devices (firewalls, routers, VPNs, wireless).
• Ensure system backups and recovery plans are in place.
• Work with vendors to meet Service Level Agreements (SLAs).
• Create and update technical documentation.
• Provide IT support to local and overseas users.
• Source products and vendors for projects.
• Offer L1/L2 support and lead/support projects.

Job Requirements:

• Diploma/Degree in IT or Computer Science, or CCNA certification.
• At least 1 year of relevant experience.
• Knowledge of WAN, LAN, VPN, and network devices.
• Experience with Microsoft Server, Microsoft 365, and Google Suite.
• Familiar with TCP/IP, DNS, DHCP, and Firewalls.
• Understanding of CyberSecurity and PDPA.
• Bonus: Experience with Veeam, VMware, UNIX/Linux, or API/Database management.

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

This position supports the travel agency’s operations by resolving technical issues, coordinating with vendors, analyzing data, managing social media tools, and exploring new technologies to enhance business efficiency.

Responsibilities:

• Troubleshoot and resolve technical or system issues, including after office hours if needed.
• Assist staff with IT problems and provide basic training on system usage.
• Coordinate with external vendors for system updates and issue resolution.
• Analyze data to generate reports on system performance and trends.
• Manage and monitor the agency’s social media tools and platforms.
• Research and recommend new technologies to improve operations and customer experience.
• Maintain IT equipment, user access, and software licenses.
• Ensure regular data backups and system security.
• To carry out any other job function given by manager / management from time to time

Requirements:

• Degree in IT, Data Analytics, or a related field.
• 3–4 years of IT support experience (travel industry experience is a plus).
• Familiarity with social media tools and platforms.
• Interest in exploring and implementing new technology.
• Proficiency in Excel or other data analysis tools.
• Strong problem-solving and communication skills.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Location: Changi Aiport

Working Hours:

• Monday to Friday: 2 staggered time - 7am - 4pm / 10am - 7pm

Salary: Up to $2,800 (based on qualifications and experience)

Responsibilities:

• Provide 1st Level Technical Support via phone, remote assistance, and email.
• Escalate and track incident/service requests professionally and promptly.
• Provide onsite support as needed.
• Assist with additional administrative tasks as required.

Requirements:

• Minimum 6 months of experience in an IT service desk environment preferred.
• Strong written and oral communication skills in English.
• Excellent telephony and problem-solving skills.
• Self-motivated with a customer-oriented attitude.
• Ability to collaborate effectively in team environments

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

Responsibilities:

• Provide first-level helpdesk and end-user support.
• Install, configure, and maintain hardware, software, networks, printers, and scanners.
• Monitor and manage network infrastructure and connectivity (patch panels, UPS, routers, switches, firewalls, VPN, etc.).
• Administer physical and virtual servers, including patching and updates.
• Manage user accounts (Active Directory, LDAP) and troubleshoot and resolve system and network issues.
• Perform equipment repairs and replacements as needed and oversee backup operations.
• Maintain documentation and create relevant support reports.
• Support application rollouts and maintain software license records.
• Manage IT assets, inventory, and supplies.
• Coordinate with vendors for procurement and maintenance.
• Test and evaluate new technologies.

Requirements:

• 3-4 years of experience in end-user IT support or a computer operations environment.
• Proficiency in installation, configuration, migration, and maintenance of servers, PCs, OS, and software.
• Strong troubleshooting skills for Windows 10/11 and experience with Windows Server 2012/2016/2021.
• Experience with Active Directory, email accounts, Symantec Endpoint Protection, and Veritas Backup Exec.
• Basic networking (DNS, DHCP, VLAN) and advanced printer/peripheral troubleshooting.
• Interest in learning new technologies; cybersecurity knowledge is a plus.

To Apply:

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” and “ATTN: HL”

Loh Hui Ling | Registration No: R24122909 | EA Licence No: 12C6253
Dynamic Human Capital Pte. Ltd. | 2 Kallang Avenue #03-08 CT Hub Singapore 339407

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Job Summary:

• Industry: Healthcare
• Working location: Queenstown
• Employment type: Permanent, full-time

Job Responsibilities:

• Assist the team with day-to-day operations of RISPACS, NGEMR systems, and Diagnostic Imaging equipment to users
• Perform image amendment requests
• Perform daily administration of PACS application and RIS modules
• Rostered to provide 24/7 on-call support on a rotational basis.
• Communicate IT issues identified by users to vendors or respective parties involved.
• Respond to systems-related issues promptly and escalate when necessary.
• Assist the department with the import and export of radiology images
• Assist in image or data extraction and de-identification of images based on accepted hospital policies.
• Work with the hospital IT Department, vendors, and end-user groups to coordinate change requests about Radiology IT systems.
• Involved in project management and assisted in system migration and implementation phases of current to incumbent system
• Perform any other duties assigned by the Imaging Informatics Manager/HOD

Job Requirements:

• Diploma in Business IT/Information Technology/Health Informatics/ Diagnostic Radiography or equivalent, with 2 to 3 years of working experience
• Basic understanding of IT and network concepts.
• Proficient with Microsoft Office and intermediate Excel skills
• Strong interpersonal, communication and written skills
• Willing to do on-call duties and flexible in working hours as some tasks (such as system maintenance) can only be performed after office hours.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Responsibilities:-

• Respond inquiries via phone, email or in person
• Coordinate with internal secretarial teams to deliver client services, eg: assist in client due diligence
• Ad-hoc administration in other work areas as and when required/necessary

Requirements:-

• 'O' level, NiTEC, Diploma, Business Admin or equivalent
• Fresh graduates will be considered for junior position
• At least 3 years of relevant work experience
• Good oral and written communications in English are essentials
• Independent, multi-tasking, good personality with positive attitude

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously.

Overview:

The Infrastructure Engineer is responsible for IT system infrastructure design and implementation projects for Japanese bank customers.

Responsibilities

· Responsible for the design, installation & configuration, testing and other customer support in IT system implementation projects, mainly with Microsoft Windows and Linux environment to the specifications of client’s requirements

· Understanding the customers’ system architecture and design

· Perform on-site and remote support for OS / middleware / network troubleshooting

· Perform regular maintenance to maintain the infrastructure including mission critical systems

· Manage project documentations (e.g. architecture design, parameter design, test spec plan/result, operation procedure manual etc) for new IT system implementation & its change.

· Any other ad-hoc duties as required or assigned

Requirements:

Have good experience as administrator

· Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or its equivalent

· At least 3 years of working experience in Windows/Linux server environments.

· Good understanding and work experience on ITSM standards, processes, guidelines and provide the best practices.

· Experience in middleware software configuration design & installation in any mission critical system implementation projects or strong will to expand the capability for system designing area

· Experience in Installing, configuring, troubleshooting and testing in Operating systems.

· Knowledge in Windows / Linux clustering setup and troubleshooting.

· Knowledge in Storage system, network system (TCP/IP, load balancer and firewall)

· Knowledge in Enterprise backup systems (eg. Arcserve)

· Scripting experience (e.g. Powershell/VBS/Python/Shell) for BAU tasks automation

· Good-to-have skills:

- Linux and Middleware (IBM MQ / Connect:Direct / Veritas cluster ) experience

- Job management software and system monitoring software knowledge

- VMware knowledge is added advantage

- SQL / Oracle database implementation

· Good Analytical and problem-solving skills

· Proactive personality, Team player/contributor

· Strong verbal, written communication skills

· Strong willingness to learn new technology and skills

· Prior working experience in the Japanese Company is an advantage

Deployment:

• Mon to Fri- 8.00 Am to 5.15 PM
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Works:

1. Open and lock the doors and windows of laboratories to ensure safety and security
2. Maintain general cleanliness of equipment and workspaces
3. Maintain general cleanliness of school premises
4. Assist in the preparation of apparatus, equipment and chemical reagents for Science Practical lessons
5. Clean and maintain basic science laboratory apparatus, equipment and materials

Job Description

To assist in managing company’s IT Infrastructure & Services, Enforcement of IT Security, Implementation of IT Project as well as System Development, Support and Maintenance

Responsibilities:

• Assist the IT Manager

• Conduct sessions with business users to gather requirements

• Liaise between different business stakeholders to ensure smooth operations, support and delivery of IT services.

• Document detailed business requirements and obtain sign-off

• Perform testing and end user training

• Maintain documentation for all hardware, software

• Follow up on problem tickets, following change management instructions and escalating problem to the appropriate groups define in the operation guidelines.

• Any other duties that may be assigned from time to time

• Provide onsite support at client's premise, remote support by phone & email, and standby support.

• Software Programming, Installation and configuration

• Handling clients/ end-users IT related requests

• Troubleshoot hardware & software issues

• Users profile administration

• Interface with other maintenance vendors

Provide application support

1. Assist IT Manager for the ERP implementation
2. Preferred Background / Skill Sets

• Candidate must possess at least a Bachelor Degree /Post Graduate Diploma in Computer Science / Information Technology or equivalent.

• At least 2 years of hands-on experience in applicationsupport and troubleshooting on Windows OS platform in both servers and desktop.

• Strong analytical and solid troubleshooting skills to quickly identify problems and implement solutions.

• Prefer Application Support and programming experience is preferred

• Provide helpdesk support and troubleshooting both onsite and online.

• Good interpersonal and communications skills, both oral and written, and positive attitude

Skillset(s) Requirement:

· Required Knowledge: Software Development / Application Support

· Required skills: MS SQL, VB.NET, EXCEL Micro VBA

· Full stack developer capability / Application Support / ERP Implementation

Job Description and Requirements:

• Provide L1(Remote) and L2(On-Site) Support in a client’s managed environment.
• Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
• Assist in patch/change management and network configuration requests.
• Maintain records of all IT-related issues via in-house ticketing system.
• Assist in routine reporting on all incidents, problems, status and resolutions.
• Organise and provide training and awareness workshops.
• Provide consultancy and IT roadmap planning for client environment.
• Handle routine administration and other ad hoc matters.
• Have at least 2 years’ experience in supporting End-User Computing devices.
• Possess knowledge in IT networking and LAN.
• Possess experience in managing an Office 365 corporate environment.
• Able to communicate well in both written and spoken English.

Additional Info:

• Working hours: 8.30pm to 6pm, Mondays to Fridays, excluding Public Holidays.
• Good remuneration, career progression and learning opportunities.

• Scheduling of work and coordinating with workers and customers
• Manage phone calls and customer enquiries
• Provide quotation to customer
• Handle customer complaints
• Preparation of invoices
• Track stocks of office supplies and place orders when necessary
• Filing of documents
• Have experience working in air-conditioning sector
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Any ad hoc duties as assigned by the Manager
• Able to work 5.5 days work week
• Min. GCE O Level

Contract Period:

• 1 Jan 2025 to 31 Dec 2025

Deployment:

• Mon to Fri: 7.00 am to 4.00 pm
• Service not required on Sat, Sun and PH's

Scope of Works:

1. Opening and closing of classrooms and learning resource rooms.
2. Carry out checks of teaching and learning facilities including toilets.
3. Carry out checks and reporting of equipment/fixtures unserviceability.
4. Accompany MOE term contractors eg Pest control, Electrician, plumbers for mosquitoes breeding inspections and maintenance/repair works.
5. Feedback on quality of work performed by contract cleaners and maintenance personnel.
6. Assist in logistics support for school events and functions.

Job Description and Requirements:

• Provide L1(Remote) and L2(On-Site) Support in a client’s managed environment.
• Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
• Assist in patch/change management and network configuration requests.
• Maintain records of all IT-related issues via in-house ticketing system.
• Assist in routine reporting on all incidents, problems, status and resolutions.
• Organise and provide training and awareness workshops.
• Provide consultancy and IT roadmap planning for client environment.
• Handle routine administration and other ad hoc matters.
• Have at least 2 years’ experience in supporting End-User Computing devices.
• Possess knowledge in IT networking and LAN.
• Possess experience in managing an Office 365 corporate environment.
• Able to communicate well in both written and spoken English.

Additional Info:

• Working hours: 8.30pm to 6pm, Mondays to Fridays, excluding Public Holidays.
• Good remuneration, career progression and learning opportunities.

Roles & Responsibilities

STARCHAMPS @ Toa Payoh is looking for a passionate Student Care Support Receptionist to join our Team!

Commencement: Aug 2024 onwards

Part time hourly rate

Timing: Mon (6 - 9 pm), Tues (6 - 8 pm), Fri (6 - 8 pm)

Responsibilities:

• Handle walk-ins, telephone and email enquiries
• Promote centre course and provide course consultation to prospective parents and students
• Coordinating and facilitating classes with material preparation
• Handle general administrative tasks pertaining to student and course registration matters
• Supervision of primary school children (primary 1 to 6) to ensure completion of daily homework, spelling, extra worksheets and conduct enrichment lessons
• Support student care programme during planned physical activities
• Responsible for new students enrollment daily.
• Follow up on sales enquiries with parents who enquire and collection of school fees
• Take attendance and assign classrooms to teachers and students
• Manage class schedules and communicate with tutors, parents and/or students on starting classes or change of timing, and any other situation that may arise
• Take photos/videos of classes for marketing collaterals and helping in creating advertising materials
• Daily clean up of classrooms and work area.
• Perform any ad hoc basis as assigned by manager

Requirements:

• Minimum GCE O' Level or any related educational level
• Minimum possess 1 year of relevant working experience in customer service or student care role would be advantageous
• Training would be provided for candidate
• Able to commit full duration of the contract (till Dec 2025)
• Must be responsible and committed
• Possess good working attitude and keen to learn
• Bilingual in English and Chinese will be advantageous (in order to follow up on sales enquiries with Mandarin speaking parents in regards with the collection of school fees)
• Proficient in Microsoft Office
• Must love children and comfortable working around them

Interested candidates are invited to apply online with a comprehensive resume. We are regret that only shortlisted candidates will be notified.