Total 3,903 technical engineer job vacancies in Customer Service category in Singapore

Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB)

A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
B. Hands-on experience of electrical SWBD and system assembly & installation.
C. Experience in handling tools and equipment used electrical testing. (E.g Primary Current Injection Test set, Secondary Injection Test set, Contact Resistance, Insulation Resistance Test set, Dielectric withstand test set)
D. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
E. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
F. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
G. Responsible for timely, professional, accurate and service oriented response to all technical service enquires
H. Identify and isolates equipment start-up malfunctions and takes corrective action
I. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
J. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
K. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
L. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
M. Analyse complex engineering problems and offer effective resolutions
N. Interact with all engineering disciplines, project engineer and clients
O. Collaborate with cross functional teams within Engineering, Sales, and Product
P. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement

We are seeking a dynamic and experienced Service Engineer to join our team. In this role, you will be responsible for providing technical support and services related to our power generation products, including electrical and control systems. The ideal candidate will have a strong engineering background, excellent problem-solving skills, and a passion for customer service.

Key Responsibilities:

• Provide on-site technical support and troubleshooting for electrical and control systems related to power generation products.
• Perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.
• Travel extensively across the Asia Pacific and Southeast Asia regions to support customers and projects.
• Collaborate with team members and cross-functional teams to resolve technical issues efficiently.
• Maintain strong customer relationships, ensuring their needs are met and expectations exceeded.
• Stay updated on industry trends, technologies, and product developments to provide informed solutions.

Qualifications:

• Diploma or degree in Electrical or Mechanical Engineering.
• Minimum of 5 years of relevant experience in a similar role.
• Strong problem-solving skills and a task-oriented approach.
• Excellent customer service orientation and enthusiasm for power generation products.
• Experience with electrical and control systems, particularly with John Deere ECU and KDI ECU, is advantageous.
• Candidates with equivalent professional backgrounds will be considered.

If you are keen to join our dynamic team, please submit your resume in either Word or PDF format to [email protected]. In your application, kindly include the following details:

• Current Salary
• Expected Salary
• Availability
• Reason for Leaving

We appreciate your interest in this opportunity. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Acting as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.

Technical Support & Troubleshooting:

Provide timely and accurate support for hardware and software issues on client laptops.
Diagnose, troubleshoot, and resolve laptop-related problems such as operating system malfunctions, application crashes, connectivity issues, and peripheral device problems.
Escalate unresolved issues to higher-level support when necessary.

Laptop Configuration & Setup:

Install, configure, and upgrade software, drivers, and essential tools on laptops.
Manage user accounts and permissions according to company policies.
Ensure all laptops are regularly updated with the latest security patches and antivirus updates.

Issue Resolution & Ticket Management:

Respond to user-reported issues via email, phone, or helpdesk system.
Track and manage support requests using a ticketing system, ensuring prompt resolution of issues within agreed SLAs.
Document issue resolution steps and provide feedback to users.

Inventory Management & Asset Tracking:

Maintain accurate records of laptop inventories, including software licenses and hardware components.
Coordinate laptop replacements and upgrades when required, managing the lifecycle of company-issued devices.

Internal ref: 9168

Regards,

Lini

Recruitment Consultant

R22108463

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

• Position: IT Field Service Engineer (Maintenance support/Servers/ Network/ Storage for-IBM/DELL/ HP)
• Location: Ubi Techpark
• Working hours: 5 days work week; Monday to Friday: 9am - 6pm
• Salary (commensurate with experience): Gross up to $5000 (Basic up to $4000 + OT) + AWS + Allowance for mobile phone; Education Subsidy if applicable + Group Medical Plan
• Duration: Permanent
• Industry: Information & Communications Technology (ICT)

Main Responsibilities:

• Provide post sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations;
• Troubleshooting and replacement of hardware;
• Troubleshooting of operating system;
• Handling of hardware migration/implementation project;
• Perform preventive and proactive maintenance;
• Escalation and management of complex issues.

Requirements:

• Diploma holder or above in Computer Engineering/Science or related discipline;
• Possessed at least 3 years of experience in IT hardware maintenance service on server, network and storage preventive.
• Strong server and storage hardware configuration knowledge will be an advantage;
• Be a quick learner in acquiring new system skills and working with new technologies;
• Capable of using operating systems: Microsoft Windows, Unix, ESX, and Linux are preferable;
• Proficiency in solving computer hardware related issues for IBM, DELL, and HP;
• Able to provide nonoffice hours standby and support service

Email to: [email protected] or call me at: 6398 5689 for more information.

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Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

[Order ID: 733639]

Responsibility:

• Operations management of Operations Command Centre (OCC)1. Operations management of Operations Command Centre (OCC)
• Manage, operate and maintain the OCC's facility, infrastructure and IT support components such as ICT infrastructure and desktop support
• Monitor and oversee the entire OCC operations and ensure all day-to-day issues and activities are timely addressed
• Manage the delivery of facility and ICT related services by various contractors, ensuring efficient operations management, compliance to policies and standards, and in accordance with SLA
• Maintain an up-to-date OCC IT assets and patch information list, technical diagrams and documented processes for operations, maintenance and systems requests
• Work with various departments on contractual matters, SLA and operations issues
• Work with various parties to participate in matters relating to finance budgeting, contract management, procurement, asset management and audit of OCC and services
• Any other duties assigned.

Requirements:

• Minimum 5 years of relevant IT experience in deploying or/and operating ICT infrastructure and services
• Strong track record and experience in contract and vendor management
• Good experience in end-to-end IT solutioning design and implementation including but not limited to areas such as understanding of business requirements, and managing the change management
• Candidates who possess industry certifications such as Information Technology Infrastructure Library (ITIL), COMIT, CITPM and/or PMP preferred
• BCP/DR knowledge and experience is an added advantage

Please include the following for us to conduct an effective job matching for you:Earliest availability date/ notice period
Expected & Last drawn salary

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Victoria Loh Jie Li
EA Personnel Reg. No.: R1330197
EA Licence No.: 07C5771

Employer questions

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Service Engineer (Chiller / Air-handling Unit)

Job Info:

• Basic $3500 - $4000 + VB
• 5 Days, Monday - Friday 8.30am - 5.30pm
• Location: Ang Mo Kio

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Requirements:

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air conditioning, Chiller, ACMV or HVAC systems

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Lee Tau Shen
Registration Number: R22109698
EA Licence No: 16C8004 (Elitez Pte Ltd)

Field Service Engineer

Job Summary:

We are seeking a highly skilled Field Service Engineer to install, commission, repair, and maintain our products and components at customers' sites. The ideal candidate will provide exceptional technical support, ensure high-quality work, and maintain strong relationships with customers and internal teams.

Responsibilities:

- Install, commission, repair, and maintain company products and components at customers' sites

- Provide efficient service and technical support to customers, ensuring high-quality work

- Liaise with customers and internal teams on technical and service issues

- Maintain accurate documentation and records of service reports and other relevant information

- Support sales teams in securing service orders

- Deliver product training to customers

- Ensure adherence to health and safety standards

- Perform ad-hoc duties as assigned by the Service Manager

Requirements:

- Minimum diploma or above in Electrical/Electronics/Mechanical/Mechatronics Engineering

- Relevant working experience in electrical/mechanical repair (advantageous)

- Proficient in Microsoft Office

- Effective communication, analytical, and judgmental skills

- Self-starter with ability to manage, develop, and execute plans and objectives in a timely and effective manner

- High level of integrity, discipline, and self-motivation

- Ability to work independently and in teams

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Description:

• Lead a team of technicians for aircon facilities related activities.

• Advise and lead the technical investigations for rectification works.

• Liaise with contractors for rectification works or ad-hoc jobs.

• Investigate, analyse and determine the root cause for breakdowns and faults.

• Prepare technical reports on breakdowns and proposals.

• Carry out any ad-hoc project, assignment, maintenance or repair work assigned.

• Ensure complete documentation of procedures and maintenance works.

• Any other ad-hoc work as assigned from time to time.

Responsibilities - ACMV:

• Ensure all works are carried out safely and/or in accordance with safety procedures

• Provide technical advice and assistance to field technicians on all maintenance functions

• Any other tasks, when required by the immediate superior

Requirements:

• Experience in both ACMV and Chillers - 3 Years

• Experience in Air-con repair and maintenance or in HVAC industries is a plus, but not necessary

• Background in Refrigeration/Mechanical/Electrical Engineering is a plus

• Understanding of principles of air conditioning, refrigeration and heating

• Ability to work after hours, over weekends and on public holidays with short notice

• Has a good safety mindset and displays good WSH behaviour

• A good team player and displays positive attitude towards works and has an open mind towards opinion.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About The Job

Help customers with technical operating issues by carrying out troubleshooting and field service requests submitted through the International Marine Service Desk. The International Service Engineers for Water, Wind & Fuel Systems will provide technical support for the Alfa Laval Boiler System.

Job Description

Follow to all safety procedures and promptly report any unsafe practices or incidents.

• Perform planned service, commissioning, and troubleshooting for Alfa Laval systems on board vessels, including Ballast Water Treatment (PureBallast), High-Speed Separators (HSS), Fuel Conditioning Modules (FCM), Freshwater Generators (FWG), and other equipment.
• Prepare for service jobs by following the Standard Operating Procedures (SOP) to ensure efficient execution.
• Travel domestically and internationally to service jobs on board vessels, with the potential to sail with the vessel if required.
• Execute maintenance, repair, advanced troubleshooting, commissioning or other related services onboard.
• Communicate effectively with customers in English to ensure clear understanding and satisfaction.
• Document all work performed, and conclusions drawn while on board, and ensure that service reports are signed by the customer.
• Identify potential improvements, including sales leads, and provide advice to customers, passing relevant information to the organization.
• Contribute to the development and improvement of Standard Operating Procedures (SOPs).
• Provide formal training to peers and customers, assist in developing of training material and content.
• Proactively seek central support through ServiceNow or direct networking contacts and share findings with the team to keep colleagues informed.
• Be available to respond to emergency service requests, providing timely technical support to minimize vessel downtime.

Main Competencies

Decisiveness & Execution

• Be solution driven and focus on achieving results and ensure that key objectives are met.
• Take responsibility for actions with a ‘can-do’ attitude.
• Influence events actively and make tough decisions when required.
• Identify urgent decisions and make decisions under pressure.
• Take calculated risks on the basis of adequate information and analysis.

Customer focus

• Put the customers first and be eager to please them in line with company standards.
• Go out of the way to ensure that individual customer needs are met.

What You Know

• High school diploma or higher, bachelor’s degree or similar in Marine Engineering a plus.
• 5+ years field service experience on board vessels familiarity with industry regulations and standards, as well as marine mechanical and electrical systems.
• Fluent in English, both verbal and written.
• Good cross-cultural communication skills.
• Experience from working in an international context and across borders with colleagues and customers from other cultures.
• Good reporting skills. (using MS Word and Excel)
• Experience of working in CRM systems and planning tools.
• Understanding of marine separators, ballast treatment systems with electrical, mechanical and automation knowledge.

What’s In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

Manage the IT Support and staff to provide 1st level technical support;
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
Familiar with Service Desk day to day Operation.

• Carry out planned inspection, maintenance & servicing of production machinery & equipment.
• Perform in-house troubleshooting, repairs and overhauls of fruits packing / packaging & food processing machinery & equipment including changing of parts.
• Independently find the best possible solutions to fix machinery / equipment breakdowns to minimize production lost time. Senior colleagues will be available for support when needed.
• Perform Calibration, Installation, Commissioning of new packing / packaging machinery / equipment
• Conduct proper technical & operation of machinery / equipment training to operators.
• Maintain machinery and equipment common spare parts inventory at a safety level.
• Keep track of maintenance service agreement renewal with customers

Job Overview:

We are seeking a skilled and dedicated Support Engineer to join our team, responsible for supporting Microsoft 365. The ideal candidate will have a strong understanding of M365 services, including Exchange Online, MS Teams, SharePoint Online, OneDrive, and Intune. You will be responsible for ensuring smooth operations, providing support, and maintaining configurations while adhering to strict security and compliance standards.

Key Responsibilities:

· Daily Operations and Support

· Configuration and Administration

· Service Request and Change Management

· Security and Compliance Management

· M365 License Management

· Proactive Monitoring and Problem Prevention

Qualifications:

• 3 years of experience in administering and supporting Microsoft 365 services.
• Strong knowledge of Exchange Online, MS Teams, SharePoint Online, OneDrive, and Intune.
• Familiarity with Conditional Access rules, DLP policies, and security best practices.
• Hands-on experience with Incident/Problem and Change Management processes.
• Understanding of M365 security and compliance requirements.
• Ability to monitor and manage M365 licenses effectively.

Skills:

• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Attention to detail and the ability to maintain accurate documentation.
• Ability to work in a fast-paced environment and manage multiple tasks.

Preferred Certifications:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Security Administrator Associate

Job Summary:

We are seeking a skilled and dedicated Power BI & Power Platform Support Engineer to join our Managed Services team. In this role, you will provide expert support and troubleshooting for Power BI, Power Apps, Power Automate, and other Power Platform technologies. You will ensure smooth operation, monitor performance, resolve issues, and provide ongoing support to end users and clients to meet service level agreements (SLAs).

Key Responsibilities:

• Support & Troubleshooting:
  • Provide day-to-day support for Power BI, Power Apps, Power Automate, and related Power Platform services.
  • Diagnose, troubleshoot, and resolve technical issues related to the Power Platform, ensuring minimal downtime for clients.
  • Assist users with Power BI report/dashboard issues, including performance optimization, data connections, and refresh scheduling.
• Monitoring & Maintenance:
  • Monitor system performance and implement measures to optimize resource usage and performance across Power Platform services.
  • Manage Power BI environments, including capacity planning, workspace management, and report governance.
  • Administer and monitor Power Automate flows and Power Apps applications for operational continuity.
• Client Engagement & Support:
  • Act as the primary point of contact for clients for all Power BI and Power Platform support-related queries.
  • Ensure timely communication and resolution of tickets in line with SLAs.
  • Document client issues, resolutions, and system changes for knowledge sharing and reporting purposes.
• Development & Configuration:
  • Provide configuration and development assistance for Power BI reports and dashboards, Power Apps applications, and Power Automate flows as required.
  • Collaborate with clients to understand reporting needs, design solutions, and implement enhancements to Power BI reports and Power Platform apps.
• Continuous Improvement:
  • Stay up-to-date with the latest features, best practices, and updates within Power BI and the broader Power Platform.
  • Provide recommendations to improve the scalability, reliability, and efficiency of Power Platform services.
  • Contribute to the enhancement of internal processes and procedures for Power Platform support services.

Qualifications:

• Technical Skills:
  • Strong knowledge and experience with Microsoft Power BI, including DAX, Power Query, and data modeling.
  • Experience with Power Apps and Power Automate (Flow) for designing and troubleshooting solutions.
  • Familiarity with SQL databases and data integration concepts.
  • Knowledge of Azure cloud services, including Azure Data Factory, Azure SQL, and other data-related services, is a plus.
  • Understanding of governance, security, and compliance aspects of Power Platform services.
• Experience:
  • Minimum of 3 years of experience in a similar role supporting Power BI and Power Platform solutions.
  • Hands-on experience in troubleshooting, optimizing, and supporting Power Platform solutions.
• Soft Skills:
  • Strong communication skills and ability to engage with clients and internal stakeholders.
  • Analytical and problem-solving mindset with the ability to prioritize and manage multiple tasks effectively.
  • Customer-focused with an ability to work effectively under pressure and meet deadlines.

Certifications (Preferred but not mandatory):

• Microsoft Certified: Power BI Data Analyst Associate
• Microsoft Certified: Power Platform Fundamentals (PL-900) or Power Platform Functional Consultant Associate

Mon to Fri - 8am to 5.30pm

Job Description

Attend to customer enquiries and complaints, including on-site calls

Recommend preventive measures and provide prompt and effective resolution to technical problems

Assuage dissatisfied customers with prompt resolutions for any product or service issues

Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors

Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses

Update Service information system and follow up with all necessary paperwork diligently, timely and accurately for smooth operation of the department.

Job Requirements.

Diploma/Degree in Mechanical Engineering

Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

Resourceful with good analytical and interpersonal skills

Strong communication skills

Good team player with ability to lead and multi-task

Possess Class 3 driving license will be an added advantage

ROLE DESCRIPTION SUMMARY

Thales is seeking suitable candidate for the position of Service support engineer.

You will be maintaining and troubleshooting the hardware infrastructure and systems for a mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system that Thales Solutions Asia (TSA) have designed for Singapore Changi Airport.

You will be part of a team of dedicated engineers that demonstrate superior technical competency in ensuring system availability, performance and security

KEY ACTIVITIES AND RESPONSIBILITIES

As aField Service Engineer, you are accountable for:

· Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Field Testing. To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.

· Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.

· Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

· 2 shifts of 12 hours, 24x7 operation

· Able to cope in a highly pressured fast-paced environment

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Customer orientated with high level of service attitude

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

· Perform other job responsibilities as and when assigned

Education

Diploma / Bachelor’s Degree in IT/Engineering discipline

CCNA certified

Experience

Minimally 1-2 years of experience in supporting network, security, server and UPS

Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%

Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an

Job Title: IT Support/ Desktop Support Engineer

We are hiring under Recruit Express headcount, and you will be deployed to:

Location: HarbourFront

Pay: $2800 - $3200

Duration: 1 year renewable contract

Working Hours: Office Hours

Key Responsibilities

1. Incident Management

• Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
• Follow through all the necessary escalation from L1 to L2 and/or 3rd Party, hardware vendor and also to the supervisor.
• Ensure all the information entered into the Incident Management System are accurate and complete to facilitate the generation of monthly report for Management review; else immediate rectification is to be done upon seeking supervisor approval.

2. Asset Management

• Ensure new PCs and IT peripherals deployed are in working conditions else rectification is to be done.
• Ensure the accuracy of the asset information, such as all are tagged and recorded into the asset database, accompanied by necessary form duly signed.
• Report any discrepancy of data to supervisor/ manager and perform the necessary rectification as per supervisor instruction.

3. Desktop Software / Patch Management

• Assist in the testing and rollout of the software/ patches to all PCs.
• Provide daily/ weekly/ monthly update on the progress to the supervisor.

4. Job Request

• Understand the user's requirement, provide recommendation and solution to the user within SLA.
• Provide immediate update on the status of the request assigned.
• Provide on-site VIP Support to key appointments holders.
• Manage and ensure Desktop Teams does meet a minimum expectation support standard.
• Train and guide Desktop Team on their job scope and knowledge transfer
• Manage Team Staff Movement Plan, Duty Roster, and Leave Forecast
• Taking ownership and responsibility of queries, issues and problems assigned to EUC Team members
• Work with vendor support contact to resolve technical issues with the desktop environment or products principle.
• Escalate issues and involve experts or other ITD teams wherever required to resolve issues promptly.
• To identify the needs and requirements of the users and to try to coordinate and comply to meet asset management of client hardware and software.
• Oversee the day-to-day clinic BAU operation supports
• To manage, identify and handle issues that may arise and highlight them to relevant party/teams/management.
• Oversee Project coordination and implementation such as, migration project, Tech Refresh, clinics deployment or setup, and preparing / providing status reports and updates to stakeholders.
• Assisting in Condemning/Decommissioning of outdated assets and disposal
• Image Creation and Cloning (Acronis TrueImage) for Tech Refresh and daily BAU operations
• Was trained and learn how to setup an MDT Server (Microsoft Deployment Toolkit)
• Managing Daily IMAC Operations & Project IMAC, leading, scheduling and allocating resources for daily tasks required
• Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals
• Provide support to end-users in troubleshooting and resolving of desktop PC and related IT Products such as Printers

Requirements:

• Minimum 1 years' experience in IT/Desktop Support Engineer is preferred.

Interested applicants, please Email ,and look for

Fabian Ling Tuong Liing

Email Address: [email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical & Electronic or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

• Working Location: Jurong or Tuas (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700 - $3,200

Responsibilities:

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical background and professional experience, aiming to transition into a new technical role (i.e., Network Security Engineer) within another department at our Singapore office in the future.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Main goals

Provide end-user support for the Marlink Maritime Satellite communication and value-added solutions – via phone, email and remote management & control channels.

Responsibilities and authorisation

The Support Engineer is responsible for receiving, logging and carrying out administration and fault investigation tasks on the incidents reported by the Marlink end-user/customer.

He/she is further responsible for escalating issues to 2/3.line support functions whenever applicable – as part of the incident management process. The Support Engineer is also responsible for follow up towards the end-user/customer and keeping the customer updated on the progress/status of reported incidents.

He/she is authorized to escalate incidents and problems to the upper support team or Field Resource and/or Logistics when deemed necessary to ensure the continuity of critical Customer and Marlink services.

Main tasks

• Perform first line-end user support over the phone, via email or via remote management & control channels
• Participate in request fulfilment activities when applicable.
• Be part of the 24/7 (follow the sun) shift rotation in RCS team
• Work closely with the other functions in the Maritime Operation and Delivery
• Documentation of all work related to e.g., incident management and request fulfilment in the Marlink Ticketing System.

Main knowledge

• Graduate of Engineering/Electronics/Information Management or equivalent background/experience
• Knowledge in Networking/routing & IP as well as RF theory
• Experience in a technical support / customer service roles
• Experience in Maritime SatCom antenna and modem
• Excellent verbal and written English language skills.

Main attitude competences

• A team player, able to work collaboratively with colleagues and grow as a team
• Work well in customer-facing environment. Handle pressure and challenges with positive attitude
• Be organized and structured at work. Have an eye for detail
• Able to communicate concisely

Job Description:

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.
• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.
• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.
• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements:

• NTC2 or Diploma in Electrical/Electronic/Process Instrumentation / /Mechatronics Engineering
• Preferably experience in service/engineering position in Oil & Gas / Process industry

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)