Total 7,411 Customer Service job vacancies in 3 changi business park crescent changi business park singapore

Overview:

This is an opportunity to directly work in a health services sector as an Application Support Engineer (L2 Support).

Responsibilities:

• Provide level 2 application support, liaise with level 1 and level 3 support teams within the company and other organizations to resolve incidents and recover service.
• Provide 24/7 primary application maintenance and support.
• Work with level 3 support teams to fulfill service requests and change requests.
• Document and track incidents, service requests, change requests and provide regular progress updates.
• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
• Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments.
• Review and update project documentation and processes.
• Work with procurement team and vendors to procure necessary software and services.

Requirements:

• Must have Degree in Computer Science, Computer Engineering or equivalent.
• At least 2 years experience in application support and operations.
• Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
• Experience in application support and maintenance for mobile applications and web portals.
• Good track record in managing business users and working with other support teams.
• Strong analytical skills and ability to work independently.
• Experience in healthcare industry is an added advantage.

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889

Responsibilities:

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner, ensure that there are no data breaches and that all agreed processes are met
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims, and carry out regular reviews of all pending claims cases and ensure process improvements are made aware to Service Partner
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with Service Partner and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes and meeting all the agreed SLA’s
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements:

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

5.5 Days 8.30am to 5.30pm // 8.30am to 12.30pm
Location: Boon Keng

Job scope:
1. Issue delivery order and cash invoice
2. Check purchasing documents to ensure correctness and adequacy
3. Purchase follow up to ensure timely delivery, collection and checking the delivery performance of supplier
4. Handle Email and any other duties as per assigned by supervisor

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

The Customer Services Assistant provides assistance to customers at check-in counters. He/she ensures that passengers’ details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors.

The Customer Services Assistant demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage. Furthermore, he/she is service-oriented, possesses good communication skills as well as handles passengers with special needs in an appropriate manner.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

Job Responsibilities:

• Implement SOP for incident and request management, providing high-quality support to customers through efficient case triaging, and monitoring and resolving issues to maintain optimal product and service performance
• Oversee major incidents, handling customer and internal communications, coordinating communication bridges with top-tier customers, and managing escalations up to leadership levels
• Invoke and manage crisis and security management processes
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Collaborate with vendors and service providers, to address incidents and overseeing changes, ensuring effective communication, prompt resolution and minimal downtime.

Job Requirements:

• Minimum 4 years of demonstrated expertise in telecommunications within a large-scale business environment.
• Minimum of 4 years proven experience in a customer support role, preferably in a technical support or service desk environment.
• Minimum of 3 years proven experience in managing all aspects of Major Incident.
• Commitment to continuous learning and staying updated with industry trends and best practices.
• Experience with developing training programs and delivering training.
• Fluent in English – excellent verbal and written communication skills.
• Good to have experience in the aviation sector.
• Preferably with TIL V4 Foundation certificate and experience working with ServiceNow. And, Agile, Six Sigma or related certification

Additional Info:

• 8am to 8pm (12 hours day shift, including weekend)
• Hybrid work arrangement (any 3 days WFO, 2 days WFH)
• For the first 6-7 months (Training Period), working hours would be Mondays – Fridays, 9am-6pm/10am-7pm

To apply, please visit www.gmprecruit.com and search for Job Reference: 23979

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Responsibilities

• Attend to customer’s enquiries and direct them to related departments as and when it is required
• Attend and direct qualified visitors to the meeting rooms while waiting for the host
• Processing outgoing and incoming mails using the Franking Machine, arranging courier service or physically dispatch if required
• Ensure that the meeting rooms and boardroom are neat and tidy
• Update staff’s telephone list
• Serve drinks to customers or attendees during meetings in the absence of the Pantry Lady
• Assist in other General Administration Duties which include but not limited to the preparation and processing of supplier’ payment, filing duties, summarizing telephone bills and keying in of Journal Entries
• Act as a backup in opening the bank’s main door in the morning

Requirements

• Diploma and above
• About 2 years of relevant experience in related capacity
• Strong bilingual communication skills
• Ability to multi-task and work under pressure
• Good interpersonal skills to handle stakeholders across multiple departments

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Student Care Teacher [Full Time/Part-Time]

• Working Hours:
• Full Time: Monday-Friday [9am-6pm/10am-7pm]; standby 1 half day Saturday per month
• Part Time: Monday-Friday [1pm-6pm/1-7pm]
• Salary: Full Time: $1800-$2200; Part Time: $10-$15/hr
• Location: Full Time: Clementi , AMK
• Part Time: CCK , AMK

Requirement:

• Diploma in any field
• 1 - 2 years in related field

Job Scope:

• Supervising and guiding the P5/P6 children with their homework
• Planning and delivering activities and programmes, such as character development

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C727

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

KYO KOHEE is looking for individuals who have the love of sharing daily conversation, experience, and connecting with people. We are seeking a positive individual, a leader with good teamwork and sociable attitude. If this sounds like you, we want you to be part of our team.

Applicants for the Service Crew position should have a deep passion for customer service, embodied with people-first attitude, excellent communication and problem-solving skills, friendly and empathetic. The Service Crew will have the opportunity to assist the coffee and beverage bar.

Job Description

Essential job functions include but are not limited to the following:

• Provide high quality of customer service to all customers
• Responsible for the day-to-day operations serving food & beverages
• Follows operational policies and procedures
• Maintain cleanliness and housekeeping of work areas
• Anticipates customer and store needs by continuously assessing the environment and customers for cues
• Acts with integrity, honesty and knowledge upholding KYO KOHEE's culture, values and mission
• Maintains regular and punctual attendance
• Contributes to a positive team environment
• Any other duties that may be assigned

Benefits

• Up to 17 Days Annual Leave
• Up to $1,000 Flexi benefits (gym, travel, dental, etc)
• Medical benefits
• Annual performance bonus
• Long-term rewards & incentives
• Career progression path
• Overseas training opportunities (Japan, Australia, Indonesia, etc)

Requirements

• 5-day work week, rotating shift (weekdays only)
• Willingness to learn attitude and grow with the company
• Good working attitude, ethics, initiative and mindset
• Warm and cheerful personality
• Able to communicate well with a diverse group of people in spoken English
• Able to multitask and enjoy working in a fast-paced environment
• Minimum 1 year of service experience is preferred but not necessary. Training will be provided to those without experience

Please submit a detailed resume with photo including:

• Personal details and contact information
• All relevant and past work experience with references
• Last drawn salary and expected salary
• Date of availability

Description

As a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing and improving user experience, customer retention and business expansion and continuity. Furthermore, you will act as a liaison between product, service, and sales, incorporating product expertise and customer feedback. Thus, you will be the "voice of the customer."

• Build strategic senior level relationships with assigned customers and continually delight them with a positive, customer-centric attitude.
• Provide proactive strategy update with assigned customer accounts.
• Become an expert in the way our customers operate and educate internal stakeholders on how to support them more strategically.
• Work closely with Sales, Product Development and Services teams to ensure an exceptional customer experience.
• Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, retention, and account growth.
• Support revenue retention and growth through increased service adoption and increased usage.
• Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities.
• Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc.
• Determine usage patterns and use them to gain insights and provide guidance to Sales, Marketing and Product Strategy in identifying opportunities and increase customer satisfaction.
• Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management.
• Travel to clients.

To be successful in this role, you should have:

• 5+ years of experience in a customer facing role including consulting, technology delivery, account management, sales, or pre-sales within or servicing Capital Markets clients.
• Ideally 2 to 3 years experience in a Customer Success role within Capital Markets.
• Previous capital markets expertise working with derivatives and fixed income analytics in trading, risk management or related technology is very beneficial.
• Exceptional Stakeholder management skills including the ability to build and nurture strategic relationships within cross functional teams and managing account risks and issues escalations as necessary.
• Exceptional collaboration and communication skills with the ability to influence multiple stakeholders, prospective and actual clients without direct authority.
• Empathic communicator being the voice of the customer internally and closely engaged with the customers to maximize the success of their solutions.
• Skills to proactively orchestrate the customer’s journey towards their goals.
• Bachelor's degree in a technical discipline, such as Computer Science, Information Technology, Engineering, quantitative finance, financial engineering, mathematics, or physics.
• Fluency in English and one other Southeast Asian Language

Preference will be given to candidates that also have:

• Graduated from an advanced degree (Masters) in a technical discipline, such as MBA, Information Systems, quantitative finance, financial engineering, mathematics, or physics.
• Worked as a consultant and/or other professional/client services teams on software implementation projects or some experience in product management.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Recent experience in working with Java J2EE applications • Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL • Experience in programming languages such as JAVA/J2EE. • Experience in Unix commands , SQL queries • Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell • Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus • Exposure to banking industry is a plus • Dynamic individual with thirst to learn • Strong team player with excellent inter-personal skills • Ownership oriented and ability to meet SLAs with no compromise on the quality of the work Requirements • Must be graduate from IT or Computer Science • Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux • Need to have eagerness to learn and perform with committment

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. Any ad hoc duties as assigned.

Key Responsibilities:

Capability Building

• Facilitate the development of small and medium-sized audit practices (SMPs) by conceptualising and executing initiatives to help drive digitalisation, upskilling and internationalisation of SMPs
• Proactively engage SMPs to understand their challenges and needs, identify opportunities for them to grow and help address industry issues
• Identify changes in the industry, including emerging trends and technologies that will affect SMPs
• Build and enhance strategic partnerships with various stakeholders
• Manage the virtual SMP Centre

Outreach and Awareness

• Organise outreach activities to promote awareness and adoption of SMP initiatives
• Organise targeted networking sessions and events for SMPs
• Organise focus group discussions to gather feedback to shape initiatives
• Support major events such as ISCA Conferences

Reporting

• Regular reporting on project status to relevant stakeholders
• Liaise with government agencies for grant support

Requirements:

• A degree in accountancy, business or its equivalent
• Previous working experience in a public accounting firm is a plus
• Current accountant/auditor looking for engagement role will be welcome
• Social media savvy
• Strong writing and presentation abilities
• Strong interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside ISCA
• Strong analytical skills and detail-oriented mind with a natural ability to multi-task
• Strong project management abilities

Responsibilities:

• Analysing existing Code base/Program for modification purposes.
• Designing/Deployment of Service in Container Environment
• Writing and implementing, clean, scalable code.
• Troubleshooting and debugging code.
• Verifying and deploying software systems.
• Recommending and executing program improvements.
• Maintaining software code and security systems.
• Creating technical documents
• Administer production jobs
• Understand debugging info
• Roll back a bad software push
• Block or rate-limiting unwanted traffic
• Well versed with Capacity/Performance Management
• Well versed with Production Support
• Use the monitoring systems (for alerting and dashboards)

Requirements:

• At least 5 to 10 years working in an L3 Production Support Environment with Internet and Mobile Banking knowledge which mainly involves Bug Fixing, Testing and Release MGMT.
• Bachelor’s degree in computer science, computer engineering, or information technology.
• Advanced knowledge of programming languages:
• Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL
• Back End: JAVA, Python, Node.js, REST, SQL, Firebase (Optional)
• Advance Knowledge on Containers and Spring FrameWork
• Knowledge of software systems and frameworks EONTEC & KONY (Optional)
• Familiarity with Agile development technologies.
• Ability to learn new languages and technologies quickly.
• Good communication skills.
• Ability to work as part of a team or individually on a project.
• Ability to work well under pressure.

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Tech Skills / Framework:

Core technical competency must require:

• end-to-end web based application infrastructure

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Oversee building and data centre facilities components, including Building Management System, Fire Detection and Protection systems, Energy Management System, Chiller, Electrical
• Conduct troubleshooting and maintenance of facility equipment
• Manage contracts for facilities and equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Responds to emergency and be on 24x7 standby
• Oversee new data centre projects including renovation and maintenance
• Responsible for site inspections / audits by authorities
• Scheduling and tracking of servicing jobs and vendor management

Requirements

• Educational qualification in Electrical / Mechanical Engineering or equivalent
• At least 1 – 2 years’ relevant experience in DC facility management and vendor management

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Monitor servers, systems, and networks in a 24/7/365 uptime environment.
• Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
• Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
• Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
• Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
• Utilize experience with the system to review documentation regularly.

Requirements

• ITIL Foundation V4 is preferred.
• Proficiency in monitoring tools, service desk systems essential.
• ITSM and ITOM certification is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

Please WA Jian Wei @ http://wa.me/6587389860 Shortlisted candidates will be notified

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Job Responsibilities:
Monitor servers, systems, and networks in a 24/7/365 uptime environment.
Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
Utilize experience with the system to review documentation regularly.


Requirements:
ITIL Foundation V4 is preferred.
Proficiency in monitoring tools, service desk systems essential.
ITSM and ITOM certification is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

WhatsApp Jian Wei @: http://wa.me/6587389860

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Recent experience in working with Java J2EE applications

• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL

• Experience in programming languages such as JAVA/J2EE.

• Experience in Unix commands, SQL queries • Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

• Knowledge of Job scheduling, MQ setup, C:D setup experience is a plus

• Exposure to banking industry is a plus

• Dynamic individual with thirst to learn

• Strong team player with excellent inter-personal skills

• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work Requirements

• Must be graduate from IT or Computer Science

• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux

• Need to have eagerness to learn and perform with commitment

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities:

As the main contact for first-level end-user support, oversee and manage complex technical issues in a fast-paced business environment.
Operate and maintain VMware vSphere and Horizon VDI environments, conducting daily administration tasks such as upgrades, patches, and security configurations.
Monitor and optimize these environments, evaluate risks, and troubleshoot workloads.
Stay current on virtual machine technologies.

Quality Escalation Management, Exception Handling, Costs/Overhead Management and Contract Renewal skills and ensure that all SLA are met
Provide 24/7 on-call support, lead post-delivery teams for projects related to client applications, and maintain the Inventory Asset list.
Create and manage technical documentation and compile diverse maintenance reports.

Requirements:

Proficient in ITIL Framework practices.
Competency in Quality Escalation Management, Exception Handling, Costs/Overhead Management, and Contract Renewal, ensuring all SLAs are met.
Competence in Backup and Recovery Solutions.
Experience supporting enterprise virtualized environments on Desktop, OS, Client Applications, and Mobile Phones

OS Skill in: Window Clients/Servers o Linux (Red Hat, Centos, Ubuntu)

Min 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description

Key Responsibilities

1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
2. Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.
3. Interfaces with external customers for requirements analysis and schedule.
4. Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.
5. Performs customer specific software testing and analysis on bugs and enhancements.
6. Track software performance and quality at external customer sites.
7. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.
8. Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus