THE ROLE
You will be working in one of Singapore's leading premium gentlemen's barbershops 'Jermyn Street' based in Amoy Street and easy walking distance (400m) from both Telok Ayer (Downtown Line) and Tanjong Pagar (East West Line). Jermyn Street is well established and respected having just celebrated 10 years in operation. The team are a friendly bunch of (currently all male) barbers, all in their 30s, Our clients are a mixture of locals and expatriates who mostly work within the CBD area. Excellent English is an absolute must with other Singaporean languages a definite benefit.
You will undertake to positively project yourself as the face and voice of Jermyn Street whilst making our clients feel relaxed, at home, enjoying the experience of being truly cared about. You will be liasing with your team of professional colleagues, and will ensure that our clients feel that they are in safe hands and can indeed relax. You will enjoy excellent working conditions and a competitive salary. Working 5 days per week (Jermyn Street is closed on Sundays), the hours (44 hours) of work are Mon to Fri: 9am to 7pm, Sat: 9am to 6pm with a choice of Mon, Tue, Wed, Thu you day off (this is then fixed). You will report to Adonis, our General Manager / Head Barber and in his absence Dienes our Master Barber or other appointed deputy.
CANDIDATE
You will possess excellent interpersonal skills with the ability to read and react to people in a flexible and appropriate way that makes them feel comfortable and relaxed. You will be confident, well groomed, and cheerful. You love being around people from different backgrounds and are a learning and listening person. Your formal education and qualifications are less important than meeting the above criteria.
DUTIES & RESPONSIBILITIES
You will ensure the shop and especially the reception area are maintained in a clean and tidy condtion throughout the day (we have a cleaner who comes in before you arrive for work so don't worry!). You will check bookings for the day for each barber and discuss with him any concerns or anomolies when you arrive in the morning.
· Phone: You will endeavour to answer the phone within 3 rings using a warm and friendly tone:
‘Good morning / afternoon / evening – welcome to Jermyn Street, how may I help’
· Online bookings: check throughout the day for new bookings and ensure that you communicate same with the GM and barbers.
· Courtesy calls: make courtesy calls to existing customers as directed by the GM to advise of special offers / promotions or to reschedule appointments.
· Welcome: Provide a warm welcome to all guests on arrival, by saying ‘Hi, I’m [your name], welcome (back) to Jermyn Street’ and enquire if they have an appointment. If they do, then ask their name and find them in our system - you can also use their phone number to cross-check. Ask to check their contact details are correct and ensure the database is updated if not. If there is no appointment (walk-ins) advise of the next available slot. If it is not convenient for them to wait, ask what alternative times / days are convenient for them and ensure an appointment is made before they leave. In any case, offer them a drink (even if we don’t currently have an appointment slot for them). When the booked barber is free, introduce the client to the barber and ensure a smooth handover, taking their drinks to the barber station for them and covering the drink with a Jermyn Street coaster to protect it.
· Departure: the barber will walk with the client to the reception counter and advise you of any extras purchased or any products / samples he has expressed an interest in. Please ensure that you ask to book their next appointment and to offer another drink if required. If we have any special promotions, referrals etc – make the client aware. Also, remind them that we have our Facebook and IG pages, which they can visit for updates and to make any future appointments.
· Laundry: you will ensure that the laundry is completed every shift whereby towels are washed, dried, folded and put away at least once per shift.
· Cleanliness: ensure that all areas are kept clean at all times, checking the toilets at least 3 times per day to ensure they are clean and tidy. Assist the barbers when busy by sweeping up hair around their workstation after each client leaves. The product shelves should be emptied and dusted at least once per day.
· General: ensure that you are proactive in providing a perfect ambience and environment at all times. Assist in all areas, for example errands, website and FaceBook page posting, online research, preparation of marketing and POS materials etc as directed by the GM.
