Total 898 Customer Service job vacancies in D03 Queenstown, Tiong Bahru

Job Summary

• The ideal candidate should have experience in developing and planning leasing strategies & have good connection & rapport with partners & various stakeholders. Experience in leasing administrations, tenancy and facilities management.

Responsibilites

• Responsible for existing and new leases facilities maintenance & management.
• Conduct periodic inspections of all existing facilities.
• Conduct market research on a regular basis to understand industry needs and maintain up to date market benchmark of rental, business strategies & relevancy.
• Responsible for management and administration of leases which includes managing lease documents, maintaining tenancy schedule, constantly look out for opportunities to expand the company’s branch outlets to strategic locations for better exposure and market presence.
• Formulate & implement strategies to achieve optimal revenue, business and market expansion.
• Source, prospect and manage leasing pipelines to improve & develop company business.
• Lease & terms negotiations and renewals, liaising with respective stakeholders.
• Maintain, strengthen and establish business relationship and strong network with landlords and potential partners.
• Ensure all relevant authorities, regulatory, lease covenants, building standards, policies and terms compliance.
• Prepare budgets, forecasts and all relevant monthly reports.
• Any other duties as assigned.

Requirements

• Diploma/ Degree in Real Estate/Estate management/Marketing or its equivalent.
• At least 3 years’ experience in relevant field.
• Familiar with leasing and facilities documentation and management
• Excellent communication and negotiation skills with strong networking ability.
• Strong understanding of the Real Estate & Retail industry and aware of the latest trend.
• Independent and resourceful.
• Good MS office knowledge, analytical and numerical skills.

You will support the Office for Service Transformation in the execution and implementation of cluster-wide service transformation projects to improve patient care and service. You will lead the team to take design concepts forward and work hand-in-hand with partners and stakeholders to implement service transformation in a variety of healthcare and community settings. You will distil business and user requirements and work with stakeholders to design new initiatives to improve patient care and staff experience.

You will plan and conduct the research and study of users (patients and/or staff) at various touch points throughout the service experience and journey, map workflow processes, identify problems and propose changes and improvements. You will also plan and lead the conduct of ethnography, data mining / gathering activities and statistical analysis to qualify / quantify potential areas of improvement, track the execution of projects, and measure the impact of initiatives.

You will assist and support project leads in the identification of appropriate journals or research publications and in the scoping and drafting of the project plan, including seeking expert opinions and guidance from various SingHealth domains and departments, monitor and report project performance against set targets and propose action plans to improve performance and organisation results where necessary.

You will ensure the success of healthcare service transformation projects, in close consultation with key stakeholders, and support the division and department in strategy formulation, execution of strategic plans and communication of projects to stakeholders.

You will conduct horizon scanning and literature research for new ideas and emerging market trends for innovation and technology, and perform secretariat functions at division, department, senior management and any other assigned meetings.

Job Requirements

· Bachelor’s Degree in any discipline with 2 to 4 years of relevant working experience

· Proficiency with Microsoft Office applications

· Proficiency with Statistical applications and in Project Management would be an added advantage

· Prior experience in a service design / process redesign / process improvement

· Prior experience in a healthcare setting is an added advantage

· Team player

· Excellent verbal, written communication and interpersonal skills

· Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation

· Able to work independently and in teams with diverse team members, dynamic reporting lines and multiples stakeholders

The Job:

The Patient Service Ambassador is responsible for providing primary care coordination and administration support to facilitate care of patients.

The job includes but is not limited to the following:

• Providing support to patients by helping to schedule appointments for ancillary services
• Populating the Chronic Disease Registry (CDR), as well as updating and maintaining patient records
• Tracking of patient's appointment and conditions
• Providing assistance to Specialist Outpatient Clinic (SOC) clinicians in explaining available options for follow-up at primary care
• Counselling and motivating patients in following up their care in primary care
• Gathering feedback and conducting patient satisfaction survey

Requirements:

• Minimum GCE O Levels with 1 year of working experience
• Diploma in any discipline with no working experience can be considered
• Proficient in Microsoft office (Word, Excel, PowerPoint)
• Caring and patient-oriented

Responsibilities:

• Manage full set of accounts, including invoicing, receipt updates, vendor invoice processing, payment arrangements, journal entries, inter-company charges, bank reconciliation, balance sheet schedules, fixed assets registers, and general ledger maintenance
• Manage month-end closing process and ensure all month-end journals, AP, and AR sections are closed promptly
• Perform Internet banking & monthly bank reconciliation
• Preparation of Monthly Financial Statements for Management Reporting
• Preparation of analytical reports to the management team
• Prepare and Review all Balance Sheet Schedule to its control accounts including bank reconciliations
• Prepare Accounts Payable & periodic reconciliation of vendors' statement of accounts
• Assist in year-end audit & preparing audit schedules including liaising with external/internal auditors and tax agents as required
• Handle and ensure compliance with all finance filing requirements, audits, and tax filings
• Assist with forecasting and budgeting exercises.
• Support the implementation of new processes and systems
• Perform any other duties as assigned by the Senior Management

Requirements:

• Minimum LCCI/CAT qualifications or equivalent with at least 3 years experience
• Possess strong analytical skills
• Possess excellent interpersonal and communication (verbal and written) skills
• Able to work independently while maintaining a strong team spirit
• Dependable, responsible, initiative, driven, and possess a positive working attitude
• Possess initiative and able to organize and prioritize work
• Able to multi-task, and meticulous with an eye for details
• Able to work effectively under pressure and meet tight deadlines
• With experience of using accounting software and Microsoft Office

Roles and Responsibilities:

Support the Director, Research and Manager, Research to oversee and implement the research programmes and initiatives of the National Dental Centre Singapore (NDCS) and the Oral Health Academic Clinical Program (ORH ACP) in the following areas:

Grant management

• Support grant applications and manage research grants awarded to NDCS
• Maintain the research dashboard on grant matters
• Compile and gather research metrics from clinicians and researchers
• Facilitate key performance indicators tracking
• Draft progress reports
• Support and manage the Grant Finance System and Procurement System
• Monitor grant budget and utilization
• Handle grant variation matters
• Handle procurement matters e.g. Invitation to Quote (ITQ), Waiver of competition (WOC)

Research operations and support

• Formulate, maintain and implement research-related policies and standard operating procedures
• Correspond with IT to troubleshoot system-related issues
• Correspond with relevant research agencies/personnel and other stakeholders
• Handle incident reporting for lab-related incidents
• Lab safety and point of contact for lab audits

Requirements:

• Bachelor’s degree in Life Sciences, Biological Sciences or other related field with preferably at least 1 year of relevant working experience.
• Experience with grant management is preferred.
• Experience with budget preparation and KPls reporting to agencies would be advantageous.
• Meticulous and responsive with excellent communication and writing skills.
• Able to prioritise workload and meet strict deadlines.

Responsible for ensuring the timely procurement of materials and services essential for the production process, your role will play a critical part in maintaining an efficient supply chain, contributing to the overall success of the production department.

Vendor Management:

• Work with suppliers for raw materials, components, and services.
• Build and maintain strong relationships with vendors, negotiating terms and agreements to secure favorable terms.

Procurement Planning:

• Collaborate with production planners to forecast material requirements and ensure adequate stock levels.

Order Processing:

• Generate purchase orders accurately and in a timely manner, considering production schedules and lead times.
• Track and monitor order status, addressing any delays or issues that may arise.

Quality Assurance:

• Collaborate with quality control teams to ensure that purchased materials meet the required standards.
• Address and resolve quality issues with suppliers promptly.

Documentation and Reporting:

• Maintain accurate records of purchases, contracts, and negotiations.

Requirements:-

• Minimum Diploma or equivalent
• Good knowledge of vendor sourcing practices (researching, evaluating and liaising with vendors)
• Understanding of supply chain procedures
• Good Negotiation skills
• Proficient in MS Office, especially Excel
• Has initiative and a positive learning attitude

You will provide prompt and quality front-line services to patients for the Radiology department. Your role will involve registration and scheduling of appointments for patients and collecting of payments from patients.

Requirements

• GCE ‘O’/ 'N' Level Experience in healthcare, hospitality or frontline customer service will be an advantage
• Good interpersonal and communication skills
• Able to perform 2 rotating shifts, including weekends and Public Holidays (1st shift: 7.30am to 4.30pm/ 2nd shift: 12pm to 9pm)

A homegrown brand with a diverse portfolio

Spa Esprit Group is a hospitality company that creates, owns and operates a series of timeless, thoughtful portfolio of concepts and brands, each with a unique story and a distinct perspective on the cultural-culinary landscape of the time. While each has a diverse language of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to the most awesome homegrown experiences for all who walk through the doors.

Working Location : 60 Jln Penjara, Singapore 149375 ( Spa Esprit Group HQ) - Next to Queenstown Public Library

Job Description

• Assist in overseeing day-to-day operations in the office.
• Meet and greet visitors professionally.
• Track and monitor office resource needs and other material needs for carrying out administration and operation tasks.
• Manage & maintain upkeep of office operations, supplies, and equipment.
• Responsible for general administrative matters, including inbound phone calls & mails & transferring to the relevant personnel if needed.
• Maintain cleanliness of reception area.
• Assist in running company events when necessary.
• Maintain a safe, tidy and healthy working environment.
• Booking of Meeting Room.
• Other ad-hoc duties assigned by the Management.

Requirements

• O’ level / Proven experience as FRONT DESK RECEPTIONIST or relevant position.
• Good time management with the ability to prioritize work.
• Positive with a service-oriented attitude.
• Knowledge of office management and basic bookkeeping.
• Good team player.
• Process Interpersonal and communication skills.
• Proficient in Microsoft Office such as Excel and Word.
• Meticulous with attention to details and processes and proactive.

Team Benefits

• 05-day work week (Monday to Friday).
• End-year performance bonus.
• Birthday leave and vouchers
• Group medical, hospitalisation and dental insurance.
• Discount across all SEG brands.
• Group D&D and team bonding events.

Responsibilities:

• Build, plan, and implement the overall digital marketing strategy.
• Manage, guide, and train digital marketers and other marketing positions in the team.
• Plan and monitor the ongoing company presence on social media.
• Launch optimized online advertisements to increase company and brand awareness.
• Measure the performance of digital marketing efforts using various web analytics tools.
• Acquire insight into online marketing trends and keep strategies up-to-date.
• Maintain partnerships with media agencies and vendors.
• Plan and execute various marketing campaigns over different platforms, allocating budgets and timelines for each campaign.
• Analyze the effect of each campaign and update content periodically for social media pages and websites.
• Interpret data from various marketing campaigns, identify trends, and communicate insights to the respective groups.
• Execute and measure the conversion rates from digital marketing campaigns.
• Come up with creative ideas to capture customer focus.
• Analyze and present market data using charts.
• Coordinate and execute tasks with marketing executives.
  

Requirements:

• Proven experience as a Digital Marketing Executive or in a similar role.
• Excellent understanding of digital marketing concepts and best practices.
• Experience with B2C social media, Google Adwords, email campaigns, and SEO/SEM.
• Proficiency in using various digital marketing tools and platforms such as Google Ads, Facebook Ads Manager, Google Analytics, etc.
• Good command of spoken and written English. Proficiency in
• Mandarin is an added advantage.
• Strong analytical and creative skills.
• Ability to work in a high-pressure environment and complete tasks within a short period.
• Education and Experience:
• Minimum of a Diploma, Advanced/Higher/Graduate Diploma/Bachelor's degree in marketing, communications, or a related field.
• At least 2 years of relevant hands-on work experience in a similar capacity in the healthcare/retail environment.
• Able to create designs and creative art is a plus.
  

Massage Therapist (Full Time)

· To provide Foot Reflexology and Body Massage.

· Training will be provided.

· Work 6 days per week, and on Weekends and Public Holidays. Rest day will be a weekday.

· Working hours: 10am – 9pm

· Both Male and Female clients

· Customer service orientated, sales driven and target oriented person

· Team player with good communication and interpersonal skill

· Responsible for the maintenance of cleanliness and neatness of the shop

· Responsible preparing the necessary treatment products, replenishment of stocks, towels supply, etc.

· Basic + Commission = $3,500 -$5,000.

Requirements :

· No experience required

· ITEC/ WSQ massage certificate will be preferred.

· Work 6 days per week, and on Weekends and Public Holidays. Rest day will be a weekday.

· Working hours: 10am – 9pm

We provide:

· Attractive commission package

· work performance incentive

· Friendly working environment

· Advanced training for committed staff after 6 months

Call / SMS : 83544210 (Massage Therapist)

The Division of Supportive and Palliative Care is conducting research projects to improve health services for patients with cancer and other serious illnesses. The projects aim to develop, evaluate and implement novel models of healthcare service delivery for palliative care.

The research coordinator will perform a variety of activities under the supervision of the Principal Investigator and/or their designate:

• Conduct literature reviews
• Screen and recruit patients/ research participants
• Conduct semi-structured interviews with patients/ research participants
• Attend to the administrative and logistic needs of research projects
• Assess patients for supportive and palliative care needs and manage any identified needs

Job requirements

• Bachelor’s degree in science related degree preferred.
• Strong interpersonal skill, able to interact and manage participants and clinicians at all levels
• Motivated, independent and hardworking individual with a keen interest to learn and gain experience in health services research

Massage Therapist (Full Time)

· To provide Foot Reflexology and Body Massage.

· Training will be provided.

· Work 6 days per week, and on Weekends and Public Holidays. Rest day will be a weekday.

· Working hours: 10am – 9pm

· Both Male and Female clients

· Customer service orientated, sales driven and target oriented person

· Team player with good communication and interpersonal skill

· Responsible for the maintenance of cleanliness and neatness of the shop

· Responsible preparing the necessary treatment products, replenishment of stocks, towels supply, etc.

· Basic + Commission = $3,500 -$5,000.

Requirements :

· No experience required

· ITEC/ WSQ massage certificate will be preferred.

· Work 6 days per week, and on Weekends and Public Holidays. Rest day will be a weekday.

· Working hours: 10am – 9pm

We provide:

· Attractive commission package

· work performance incentive

· Friendly working environment

· Advanced training for committed staff after 6 months

Call / SMS : 83544210 (Massage Therapist)

You will perform porter duties as well as basic housekeeping. You will also assist patients to change into robes for procedures, transferring/ positioning of patients in the room and ensuring the procedure room is setup and ready for patients.

Requirements

• Completed PSLE
• Must be able to read and understand simple English
• Able to perform 2 or 3 rotating shifts, including weekends and public holidays

Job Description

You will assist the principal investigator to develop and implement the tele-dentistry supported community-based oral care research programme for seniors which includes:

• Key conduit between NDCS, MOH, SingHealth Regional Health System, Agencies, community partners
• Support Principal Investigator in engaging the community stakeholders to collaborate on programme
• Preparation of documents for and facilitation of regulatory (e.g. Institution Review Board) approvals
• Execution of approved clinical research and clinical trial protocols in accordance to the ICH-Guideline for Good Clinical Practice (ICH-GCP), Human Biomedical Research Act (HBRA) and other regulatory requirements
• Facilitate programme-related outreach events and training sessions.
• Establish programme workflow processes.
• Design and develop programme related documents.
• Plan programme calender and implement programme
• Establish programme evaluation framework.
• Establish data collection framework.
• Monitor and timely compilation of programme results and progress of KPIs
• Prepare management reporting for programme
• Track budget and timely submission of workload and expenses
• Provide Secretariat support for meetings.

Requirements

• Degree in Biological Science, Pharmacy or other healthcare related discipline
• Familiar with Singapore Guideline for Good Clinical Practice (SGGCP), ethics and regulatory requirements for conducting clinical research.
• Extensive experience with Microsoft Excel
• Familiar with bio-statistical software applications
• Excellent interpersonal and communication skills
• Strong verbal and written communications skills
• Able to work independently.
• Able to adapt in a fast-paced environment.

As an Engineer in 3D Printing Centre (3DP), your job responsibilities include the following:

• Lead project engagements towards defining design requirements. To also advice on material suitability and robustness
• Work with Center Manager to establish and execute relevant approaches to healthcare Engineering Design. Ensure proper documentation and archiving of each procedure and product design
• Apply industry-leading technologies and deploy good engineering practices in additive manufacturing to drive and undertake projects and training
• Keep abreast with all necessary accreditation and QMS requirements applicable to 3DP
• Maintain software and systems used with the latest enhancement and libraries
• Maintain machines to ensure running in optimal operational condition, ensure high standards of Quality, Environment, Health and Safety, as well as ensure the governance process parameters for 3D printing, pre and post processing and inspection of components are suitable for use cases in the hospital
• Support new projects in the area of in-house production of surgical implants and advanced surgical guides
• In charge of peripherals and inventory managed under the Engineering Team
• Owner of design depository and project timeline
• Provide next level 360 feedback
• Assist in all matters and projects in relation with the Engineering team
• Keep abreast with development in 3D technology applicable to healthcare

Job Requirements:

• Degree in relevant engineering preferably with at least 3-5 years of experience in the Additive manufacturing field
• Prior experience in the operation of 3D Printers of different technologies, including but not limited to FDM, SLA, SLS and MJF technologies
• Experience in CAD software packages particular related to Medical 3D Printing
• Understanding of design requirements and methodologies for 3D printing
• Experience in anatomical model, surgical guides and implants design would be highly advantageous
• Basic understanding of human anatomy and medical imaging processing would be helpful
• Able to establish good rapport and network with internal or external parties
• Ability to facilitate discussions with different levels of staff
• Grasp of technology trend in specific those influencing healthcare
• Experience in medical device accreditation and QMS would be an advantage
• Having attributes of forward thinking, task driven, excellent facilitation skills, strong planning, analytical, organisation skills and interpersonal skills

Our client, a well-established MNC is seeking for a Customer Service Executive ( Frontline ) - MNC/Luxury brand - Up To $ 4,900.00 + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 3 to 5 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Airline, Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 4,900.00 + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

We are seeking a professional and courteous receptionist to join our team. The receptionist will be responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling inquiries, and ad-hoc duties as required.

Key Responsibilities:

• Greet and welcome guests and direct visitors to the appropriate person.
• Answer, screen, and forward incoming phone calls.
• Ensure reception area is tidy and presentable.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk, and administering the carpark system.
• Order front office supplies and keep inventory of stock.
• Assist with membership support and follow up calls.
• Perform other clerical receptionist duties.

Requirements:

• Proven work experience as a receptionist or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience.
• Professional attitude and appearance.
• Good written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Good organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Great customer service attitude.

Key Highlights:

• Great Exposure to the government sector in healthcare industry
• Nearest MRT: Raffles Place
• Salary: Up to $2,700 per month
• Contract Duration: 3 months
• Working Hours: Monday – Friday (Office hours)

Key Responsibilities:

• Collecting, distributing, and tracking of hardcopy mails for the Division. Tearing and sorting of GIRO forms for FIN processing.
• Follow-up on returned mails and Lost & Found Cards.
• Data entry, verification of supporting documents, assessment of application, follow-up on incomplete applications, direction of forms to union, scanning of hardcopy forms for record purposes.
• Other Ad hoc duties as assigned

Key Requirement:

• Only Singaporean
• Degree in any related field
• Experience in adminstrative work will be an advantage.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Job Highlight:

• Contract Postion ( 12 months)
• Maxwell Central, walking distance from MRT
• Monday to Friday, 9am to 6pm

Job Description:

• Routing feedback to the rightful department in an accurate and timely manner.
• Replying to feedback submitted by members of public.
• Contacting members of public, when needed, to clarify their feedback.

Requirement:

• Only Singaporean
• Degree
• Experience in Customer Service, Manage feedbacks related field

Interested applicants please click "Apply Now" or email to [email protected].

We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Lucas Tan

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and our services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with other teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• 1-2 years of experience working in healthcare industry
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement
• Experience in call centre or service line will be advantageous
• Ability to speak various languages will be advantageous
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends (IF NEEDED)

Others

• Jurong
• 5 days a week, office hours

The role of an Advance Care Planning (ACP) Programme Coordinator involves facilitating appropriately staged ACP discussions with patient and/or their family members, to document decisions reflective of patient’s wishes and plans for future care. You will work closely with multidisciplinary professionals and community partners to facilitate holistic care for patients. You will also contribute to the development and implementation of ACP across SGH campus, which includes areas such as project management, quality improvement, research and outreach to the public and other healthcare professionals.

Job Requirements

• Minimum a Degree in relevant field with at least 2 years of working experience in a healthcare setting (Preferably background in social work, counselling, psychology or nursing)
• Possess strong organizational, coordination, interpersonal and communication skills
• Prior training in National Advance Care Planning Facilitation will be an advantage
• Possess proficient computer knowledge (Microsoft Office – Word, Excel, PowerPoint)
• Fully vaccinated against Covid-19

You will support the development of the SingHealth Duke-NUS Supportive & Palliative Care Centre by coordinating the efforts of various departments across SingHealth. This includes providing administrative and secretariat support, collecting relevant data for registries and maintaining audit. You will report to the Centre Head on the Centre’s performance regularly and highlight operational issues, if any. In addition, you will work closely with relevant stakeholders to facilitate and support the Centre’s clinical, educational and research activities.

Requirements

• Bachelor’s Degree in general discipline, preferably with experience in administration, operations or management support functions in a hospital setting
• Excellent interpersonal and communication skills
• Good team player who is organized, responsible, takes initiatives and able to work independently
• Detail-oriented and able to work in a fast-paced environment
• Must be fully vaccinated against COVID-19

Responsibilities

• Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Maintain high performing service support functions including IT Service Desk, Desktop Support, and VIP Support
• Take ownership of major incidents to ensure coordination of resolving parties, effective communication with stakeholders, and post-incident review
• Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes meeting support
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion on time
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting, and performance assessment
• Track and update all project statuses and ensure that all project documents are current, complete and categorize appropriately
• Create and manage project plans and identify resources needed for the success of the project
• Participate in RFP/tender preparation and evaluation
• Manage all project stakeholders, including customers, sponsors, internal executives, project resources, and subcontractors

Requirements

• Must have at least 5 years of experience in Service Delivery
• Minimum ITIL foundation certified
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer-facing/customer-service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including out-of-hours working
• Excellent organizational skills
• Self-motivated and able to take responsibility
• Able to manage and prioritize tasks and time efficiently

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Havelock MRT Station (TE16) just outside our office

Description

• Manage all inbound and outbound calls in a timely and professional manner
• Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
• Handle customers’ complaints via phone or correspondence professionally
• Update and maintain a proper record on all customers
• Be involved actively in the customer retention program and strategy
• Work as a team and ensure that the call centre service level is met
• Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

• Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
• Candidate with Call Centre experience will have added advantage
• Training will be provided

Please indicate in your profile your expected salary as you apply. Thank you.

Qualification Requirements:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience
• 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.
• Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management
• Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.
• Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs
• Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.
• Strong attention to detail with excellent troubleshooting, verbal, and written communication skills
• ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.
• Ability to influence a cross functional team to obtain desired results.
• Strong interpersonal communication skills to build good relationships with stakeholder.
• Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.
• Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT
• Possesses a service-oriented nature with ability to learn new tools and technologies quickly.
• Meticulous and Quality conscious