Total 381 Customer Service job vacancies in Downtown Core, Central Singapore

We’re looking for a new Customer Support Regional Lead to lead our APAC Business Customer Support teams!

Your Mission:

Your mission is to lead our Business support teams. As the Regional Lead of CS Operations for APAC, you’ll report directly to the Global Head of Business Customer Support and lead our regional teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.

You’ll also join the senior leadership team in Singapore and work to build an exceptional work environment in our regional offices. You'll lead a team that supports any of our global customer base that needs help from our APAC based team while also working closely with our product teams to ensure that the customers in our APAC markets receive world class support. Are you ready?

• Permanent position
• With US GAAP / shared service and handling regional taxes experience added advantage
• Experience in managing complex claim
• Minimum 4 years of related experience

Job Responsibilities

• Perform end to end accounts payable and employee payable process.
• Prepare and manage cash flow forecast and banking interfaces.
• Manage receivables, intercompany reconciliation, fixed assets, bank reconciliation.
• Maintain general ledger accounts, prepare journal entries and balance sheet reconciliation.
• Perform month end close including preparation and analysis of Balance Sheet/ Profit & Loss and financial/ management reports.
• Prepare actuals vs budget travel and entertainment reports.
• Liaise with auditors, tax agents, bankers and other statutory bodies.
• Assist in internal audit, SOX compliance, and external audit activities.
• Liaise with internal stakeholders and external stakeholders on any issue resolutions.
• Provide guidance to employees on policies and procedures.
• Prepare standard operating procedures.
• Drive improvements to streamline processes and enhance controls.
• Other ad-hoc tasks and projects.

Requirements

• Minimum 4 years of related experience
• With US GAAP / shared service and handling regional taxes experience added advantage
• Experience in managing complex claim
• Take initiative to lead changes
  

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

1.    To perform Data Analysis and Reporting

• Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
• Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL   
• Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level 
• Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
• Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
• Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
• Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
• Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
• Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
• Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.
• Continuously optimize SQL queries for performance, scalability, and maintainability. 
• Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance dashboards to support Process Automation

• Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
• Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
• Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
• Develop Python scripts to streamline and automate manual data transformation processes. 
• Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
• Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration

• Collaborate and align with central departments/stakeholders to support in achieving sales target
• Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
• Collaborate with project stakeholders to define project scope, objectives, and deliverables.

Responsibilities

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Job Description:

Job Objectives

The job holder will be in charge of Customer portfolio and is Airbus Helicopters representative for any concerns regarding Spares, Repair, PBH, Blades, AOC and Warranty administration flow.

• To guarantee the logistics performance to the customers for Spares, Repair, PBH, Blades, AOG and Warranty needs while securing Airbus Helicopters Material & Logistics financial performance.
• Manage and coordinate all actions for customer satisfaction. He/She needs to organize regular meetings, visits with the customers. Provide customer with information on support and services.
• Collect and discuss customer feedback.
• Monitor the support and service performance at individual customer level.
• Launch and pilot any required action plan.
• Act as Customer Support Manager (CSM) focal point for customer interface and support Vietnam based customers.

Job Responsibilities

• Ensure treatment of all customer’s orders and deliveries on time and on quality.
• Ensure customer reporting of order book.
• Regularly liaise with central organization stakeholders, such as Head of Segment and CLM referent by ensuring proficient communication.
• Monitor logistics KPI & performance (including financial performance) and the KPI performance at the individual customer level.
• Launch action plan regarding KPIs dashboard and problems/opportunities met.
• Share forecast & planning about customer’s logistics flow anticipation, fleet data collected and trend analysis.
• Provide recommendations to improve logistics service (internal / external).
• Ability to communicate and know the customer and their organization (e.g. Executive team, Engineering, Finance, Maintenance, Planning, Customer’s buying process / cycle including legal and commercial aspects, T&Cs, budget planning) as well as understand the customer’s market & environment.
• Establish credibility with customers to develop strong and lasting relationships with key customer executives / customer’s stakeholder based on mutual trust, respect, integrity and credibility.
• Building confidence and trust gaining the right to advise on customer strategy and increasing the customer’s loyalty.
• Building a network within the customers’ organization and positively influence the overall perception of the business.
• Identify, assess, respond (to mitigate / to increase impact and/or probability),
• monitor, follow-up and report regarding risks and opportunities in his/her area of duty.
• Identify and prioritize events that might negatively/ positively affect the programme/process/ function objectives and categorize them.
• Launch and actively follow up on replenishment orders from the day of order placement until the day of parts availability including AOG assistance, lead-time monitoring, discrepancy report and freeze code processing considering the commercial policies applicable (Repair, warranty, upgrade etc.) and material and logistics related contractual obligations and industry standards.

Job Requirements

• Diploma or Degree in Business Administration, Engineering or related disciplines from a recognized institution
• Minimum 3 years managerial experience in Customer Service environment, preferably in the aviation industry
• Ability to communicate, interact effectively at different working levels
• Proficient in SAP, Microsoft Office like Excel is preferred
• Able to work independently in multi-task environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

Service Excellence

• Promote core values of the bank and cultivate excellent customer service culture among staff in the branch
• Manage branch key service performance index (eg. Queue time management, compliments, Rate-My-Service)
• Ensure branch adhere to grooming and housekeeping standards
• Complaint Management: Proactive and prompt handling of customer service issues
• Ensure there is clear customer focus and service commitment across the Branch to produce a high standard of customer service in line with the quality and standards set
• Champion customer service campaigns and initiatives.
• Drive staff participation in achieving internal and external service awards

Customer Acquisition and Retention

• Drive customer acquisition and retention activities at branch

Branch Operation

• Support on-boarding operations and ensure seamless experience for customer
• Support branch operations including cash handling when required

Risk, Compliance & Audit

• Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.
• Ensure and observe operational procedures to avoid operational loss
• Proactive in audit management

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world-class operational support to our end users. This change is geared towards rethinking how we provide Operational support for the services under our responsibility. As a member or the Onsite Technical Support team, the Associate Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc.’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.  

The Associate Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will work with a dynamic and evolving global team charged with continuously improving the efficiency and effectiveness of support for our end user environment.   

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining
• La Dame de Pic
• Raffles Courtyard
• yi by Jereme Leung

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

• Ensure timely and professional service to both internal and external customers, maintaining vehicle turnaround time within guidelines.
• Conduct quality checks and provide recommendations for repairs, adhering to manufacturer standards.
• Supervise daily workshop operations to enhance efficiency and productivity, while ensuring compliance with health and safety regulations.
• Assist in handling complaint cases and generating reports for analysis.
• Address customer inquiries and maintain high service standards.
• Support the customer service team during peak periods.
• Collaborate with management to identify service gaps and implement improvement plans.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor KPIs and adjust operations as necessary.
• Handle ad-hoc tasks as assigned, including vendor liaison and promotion activities.
• Prepare reports as required.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Class 3 license is a MUST
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.

Job Description:

Job Objectives

As Flight Training Operations Specialist - Training Support & Delivery, you will be responsible for providing day-to-day operational and administrative support to the flight crew training courses conducted by AATC whilst ensuring the highest quality of flight training and satisfaction is delivered to Airbus customers.

Primary Responsibilities

• Act as the primary focal point for internal/external customers and their trainees from start to end of their training in AATC.
• Check and ensure trainees fulfil all necessary flight experience and prerequisites during the registration process. 
• Check and ensure all regulatory approvals are attained before training commencement. 
• Prepare grade sheets, course materials and other relevant training paperwork for Training department.
• Perform trainee registration using Company tools and in accordance with Company procedures.
• Conduct welcome briefings for trainees on the first day of their training.
• Monitor completion status of trainees attending remote learning courses.
• Provide regular updates to customers’ training department on trainees’ progress when courses are ongoing.
• Liaise with Training department and instructors on the completion of training records when courses are ongoing and/or completed.
• Collaborate with other internal departments (Planning, Training, Maintenance, Quality, Customer Experience and Commercial Sales) on operational matters during training execution.
• Manage any training disruptions or unscheduled changes to training course programmes with internal departments and customers.
• Prepare course certificates, licensing paperwork and organise training records for customers in accordance with Company procedures upon customers’ completion of training.
• Manage test notifications, process and submit flight crew licensing paperwork to Civil Aviation Authorities on behalf of Training department and/or customers.
• Perform archiving of trainee folders in accordance with Company procedures.

Secondary Responsibilities

• Participate and contribute to Training Operations improvement projects under guidance of Training Operations Director
• Collaborate with other departments to deliver exceptional customer experience, such as birthday celebrations for trainees and welcome ceremonies for new airline customers.
• Assist in any ad-hoc operational duties assigned by the Training Operations Director

Requirements

• Strong organisational skills with attention to detail
• Strong interpersonal and communication skills
• Adaptable team player and able to work in a fast-paced environment
• Ability to work in a multicultural / multinational setting
• Min. Diploma in aviation/aerospace/aeronautical fields with 2-3 year working experience
• Proficient in Microsoft Office / Google Workspace
• Understanding of CAAS and/or EASA flight crew licensing regulations will be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

• Develop and implement tailored Project Control concepts for data center construction, ensuring precise cost and document control.
• Establish and communicate effective processes for control and reporting throughout the project lifecycle.
• Drive major project control milestones, including cash flow, monthly pay applications, schedule management, and final accounts.
• Manage commercial activities with GC and key sub-contractors, overseeing day-to-day project control.
• Support change control processes, manage ongoing issue tracking, and provide priority-driven commercial issue reporting.
• Collaborate with Scheduler on schedule progress reports and analysis.
• Assist in review, development, issuance, and evaluation of subcontract change orders.
• Maintain and control budgets, providing detailed cost reporting updates.
• Identify and evaluate potential changes, review contractor invoices, and coordinate implementation plans.
• Present cost analysis results to clients, ensuring alignment with governance and objectives.
• Define work scope, prepare schedules, and budgets for various-sized projects.
• Contribute to a culture of safety, quality, speed, and effectiveness.

Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

The Tech Support Analyst team is a global Level 2 Client Services function within Cybersource. It carries responsibility for investigating and solving Cybersource product queries submitted by the client (Direct/Channel Reseller, the global Level 1 team, and other internal stakeholders). The role liaises regularly with numerous departments internally example: Account Management, Pre-Sales, Technical Account Manager, Back-Office teams to name a few.

What an Associate, Tech Support Analyst does at Visa:

The Tech Support Analyst team is a Tier 2 Client Services team tasked with supporting and assisting online and point of sale merchants, acquiring banks and partners using all Cybersource Enterprise products and services. The candidate will be responsible for providing web support, direct phone, and email to our clients. These will include assisting new and existing clients with setup of Cybersource’s digital/online payment services, educating client on the use of our enterprise business center, reports and continuing to resolve any hurdle the client might face during the interaction with the Support Analyst.

The candidate will work with other teams inside and outside the Client Service organization, provide product training, and interface with customers on a regular basis. Work streams covered by this role are scheduled, proactive & reactive in nature making this one of the most varied & flexible roles within the company. The role carries implicit leadership principle, so whilst there is no management of staff, the candidate will be required to work independently, flag concern, display accurate interpretation and response as a world class client services organization.

In this role, you are expected to:

• Accurately Interpret and response client queries on Cybersource Product and services
• Troubleshoot, replicate, and escalate product and services concern with Level 3 teams
• Using processing driven methodology
• Provide excellence client service standard
• Enter pertinent case data into CRM to track progress
• Liaise with appropriate internal teams and external parties to resolve outstanding client issues with Cybersource’s products and services
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Own and maintain internal process documentation and Knowledge Base articles
• Configure internal systems to enable effective processing for clients using our services
• Offer knowledge sharing and internal support to local / global team

Why this is important to Visa?

The Level 2 function within Cybersource is a crucial client facing role in ensuring that various stakeholders are aware of challenges faced by the front-line teams and how these relate our products and requirements within an ever-changing landscape.

The function serves to display the wealth of product knowledge to our clients and our understanding on how we can help support their businesses.

Projects you will be a part of:

This role will involve process improvement and ad-hoc project assigned by the management team. The goals of these project are to improve and enhance service level targets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Nanyang Technological University, Singapore (NTU Singapore) is a research-intensive public university, which has 33,000 undergraduate and postgraduate students. The NTU School of Civil and Environmental Engineering (CEE) is a leading school for Sustainable Built Environment. It has about 50 faculty members and more than 1,100 students and is rapidly expanding its range of education and research activities.

As Senior Executive at the Office of Associate Chair (Students) of the School of Civil & Environmental Engineering (CEE) focuses on student care and wellbeing. The key purposes are to enhance the wellbeing, development experience of CEE students. 

The key responsibilities encompass the following:

• Coordinate with stakeholders to align care and support for CEE undergraduate students.

• Periodic monitoring and meeting with students who face wellbeing problems, as well as working with other NTU stakeholders. 

• Take charge of administrative matters that support the student leadership and mentorship for undergraduate students.

• Liaise with administrators to advise students who face academic challenges on their fulfilment of credit requirements.

• Maintain and update database of student care records.

Requirements

• Minimally a bachelor’s degree from a recognised University (degree in related field and/or work experience in the tertiary education sector will be preferred).

• A strong commitment and passion towards student wellbeing and support.

• Preferably knowledge and/or experience in counselling or interaction with young adults.

• Excellent team player with good interpersonal skills.

• Strong verbal and written communication skills.

• Proficient in Microsoft Office (Word and Excel).

The Product Support team are a talented, engineering focused department with an emphasis on customer service whether that is dealing with external clients or internal business functions. We work with a number of different areas of the business and are responsible for service excellence and ownership of client incidents.

We are looking for a Product Support Specialist in our Singapore office.

We require a smart and driven individual who thrives in a fast-paced environment where helping the customer is a top priority, and who loves to figure out and solve technical problems. In this role, you will be primarily responsible for escalated technical support of our software products, handling customer inquiries and working with internal teams to develop solutions to client-reported issues.

What you'll be doing

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

What we're looking for in you

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 22 days annual holidays, flexible working, and length of service entitlement.
• Loyalty Share Scheme.
• Healthcare Insurance.
• Dental Insurance.
• Additional Childcare Leave.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office spaces
• Company social events.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Overview

The Centre for Research in Child Development (CRCD) was established in 2017 with funding from the Singapore Ministry of Education (MOE). Hosted at the National Institute of Education (NIE), the CRCD conducts studies focusing on factors that influence the course of development from infancy through middle childhood. The Centre is interested in candidates with expertise in one or more of the following areas:

• Testing, measurement, psychometrics

• With applications in quantitative psychology and early childhood

Candidates with appropriate qualifications and relevant research experience are encouraged to apply. We invite applications for the position of Education Research Scientist/Senior Education Research Scientist to join the CRCD. 

Requirements

• PhD in a relevant discipline

• Minimum 2 years of post-PhD experience

• Ability to lead a research team

• Track record in the following areas:

• High-quality publications (please provide samples and information on the quality and impact of your work based on citations and ranking of journal publications)

• Planning and writing research project proposals that are funded through competitive peer-reviewed funding processes

• Independence in research (i.e. sole authorship/senior authorship of high-quality publications and invited presentations at conferences)

• Excellent interpersonal and communication skills (spoken and written English)

• Ability to work with colleagues within a team

Responsibilities

• Collaborate with colleagues to design and implement the centre’s research programme
  Take a leading role in the development of research projects and programmes and in seeking and pursuing appropriate external funding

• Disseminate the outcomes of research in peer-reviewed publications of international standing

• Support CRCD in its efforts to impact practice and policy through research projects and programmes

• Manage and conduct administrative and management tasks associated with research or programme

• Participate in research of strategic importance to CRCD and NIE
  Participate in the wider research and service activities of CRCD and NIE 

Application

Interested applicants should complete and submit the following documents: 

• Cover letter addressing how you meet each of the requirements of this position

• Resume including a list of your qualifications, publications, grants and leadership experience, previous experience and a brief description of your achievements

• Research statement indicating your research expertise, interests, and future directions

• 1 to 3 of your best publications

• Name of at least 3 referees

• Any other documents that demonstrate your qualifications

Closing Date

• Review of applicants will continue until the position is filled.

Other Information

• Queries regarding the position should be directed to lenny@nie.edu.sg.

Note to applicants:

We regret that only shortlisted candidates will be notified via email.

Overview

The Science of Learning in Education Centre (SoLEC) is a young research center with a vision is to become an international leader in Science of Learning in Education research. Hosted at the Office of Education Research (OER) in the National Institute of Education (NIE), the SoLEC conducts research that integrates insights from multiple fields, including neurosciences, cognitive science, psychology, sociology, education and other areas. The Centre is interested in candidates with expertise in one or more of the following areas:

• cognitive neuroscience

• educational neuroscience

Candidates with appropriate qualifications and relevant research experience are encouraged to apply. We invite applications for the position of Education Research Scientist to join the SoLEC. 

Requirements

• PhD in a relevant discipline

• Minimum 2 years of post-PhD experience

• Ability to lead a research team

• Track record in the following areas:

  • High quality publications (please provide samples and information on the quality and impact of your work based on citations and ranking of journal publications)

  • Planning and writing research project proposals that are funded through competitive peer-reviewed funding processes

  • Independence in research (i.e. sole authorship/senior authorship of high-quality publications and invited presentations at conferences)

• Excellent interpersonal and communication skills (spoken and written English)

• Ability to work with colleagues within a team

Responsibilities

• Collaborate with colleagues to design and implement the centre’s research programme

• Take a leading role in the development of research projects and programmes and in seeking and pursuing appropriate external funding

• Disseminate the outcomes of research in peer-reviewed publications of international standing

• Support SoLEC in its efforts to impact practice and policy through research projects and programmes

• Manage and conduct administrative and management tasks associated with research or programme

• Participate in research of strategic importance to SoLEC, OER and NIE
  Participate in the wider research and service activities of SoLEC, OER and NIE 

Application

Interested applicants should complete and submit the following documents: 
•    Cover letter addressing how you meet each of the requirements of this position

•    Resume including a list of your qualifications, publications, grants and leadership experience, previous experience and a brief description of your achievements

•    Research statement indicating your research expertise, interests, and future directions

•    1 to 3 of your best publications

•    Name of at least 3 referees
•    Any other documents that demonstrate your qualifications

Closing Date

Review of applicants will continue until the position is filled.

Other Information

Queries regarding the position should be directed to oerjob@nie.edu.sg

Note to applicants:

We regret that only shortlisted candidates will be notified via email.

As the largest college in Nanyang Technological University Singapore, the College of Engineering (CoE) which comprises six internationally known engineering schools is home to more than 13,000 students, 400 faculty and 1,400 staff. With its engineering research output ranked amongst the top 15 universities in the world, CoE is a recognised leader in innovation and technology.

Providing effective and efficient administrative and secretariat support to Dean, College of Engineering (DCoE), you will execute the full spectrum of programmes, tasks and activities, which include (but not limited to) appointment/meeting scheduling, documentation, minutes taking, report compilation and event management.

As an integral administrative member at the Dean’s office, you will also lead or be part of the taskforce in the planning, organization, and management of college-level programmes such as visit by the College Advisory Board and College Town Hall. You will also serve as a staff officer to DCoE in the management of documentation and travel arrangement, prioritization of requests, handling of sensitive information, communication management, management reporting, and facilitation of inputs and recommendations for decision-making.

Your key duties included but not limited to the following:

• Manage DCoE’s role-based email account and calendar.

• Manage DCoE’s schedule, appointments, travel arrangements and submission of various claims.

• Support research administration such as research database management and collation of information from internal and external stakeholders.

• Plan, coordinate and prioritize requests and information flow, ensuring seamless organizational communication.

• Coordinate and provide logistic support to college-related events and visits.

• Undertake any other ad-hoc initiatives and assignments undertaken by the Office.

Requirements:

• Degree qualification or equivalent, preferably with relevant working experience in a secretarial role

• Good planning, organizational and problem-solving skills

• Strong interpersonal skills

• Good written and oral communication skills

• Good time management skills

• Flexibility and Adaptability in a fast-paced environment

• IT savvy with good knowledge in Microsoft Office Applications

• Act as the first point of contact for clients with issues concerning their computer systems and equipment.

• Interact with clients via phone, email or chats and provide concise written/verbal instructions.

• Keep track of system issues and adhere to the agreed timeline until an issue is resolved.
• Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.
• Proficient with Ariba Procurement tool & software.
• Maintain procedural documents and reports.
• Monitor and maintain computer networks and configure operating systems.
• Diagnose, troubleshoot, and resolve issues using customer input.
• Learn and work with emerging technologies.
• Follow standard procedures to resolve issues by connecting them to relevant internal departments.
• Provide prompt, accurate feedback to customers.
• Ensure proper documentation of all issues.
• Prepare prompt, accurate reports. 
• Document technical knowledge in the knowledge database.
• Train people on how to use different systems.
• Monitor daily performance of technical systems. 
• Help companies deploy new software or hardware systems.

• Good to have DIPLOMA or NITEC with 2-3 Years for Working experience
• Excellent analytical and problem-solving skills.
• Proficient with Ariba Procurement tool & software.
• Well-versed in all Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook
• Strong verbal and written communication skills.
• Good interpersonal skills.

#itsupportengineer #ITsupport #ITTechnician

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.   

• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc. 

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express
• Installation of customer’s access and in-house applications. 
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.  
• Printer Maintenance  
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.  

• Good to have at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Good to have min 1-3 years’ experience in Desktop Support
• Able to work in a banking environment and open for shift work in case required. 
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.

Job Description:

Job Objectives

• Supporting your colleagues with IT Incidents and Service Requests
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Purchase equipment and ensure asset management is done according to our processes
• Ensure that IAM activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Articles
• Work closely with the different Service Desks within the organization of Airbus

Job Responsibilities

• Ensure that users get technical problems resolved as soon as possible
• Ensure that users are running on a stable and supported PC environment 
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support
   

Secondary Responsibilities

• Participate in trouble shooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems within the remit
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate and contribute in IS/IT projects 
• Contribute with input to the KPI reporting
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IS/IT solution

Job Requirements

• Able to commit to the 12 months contract period
• Broad understanding of IT (hardware, software, network, communication)
• A good understanding of the following will be an advantage: 
• Network topics such as DHCP, and DNS
• Printer troubleshooting and Print Management
• Ideally, experience with IT Asset Life Cycle Management (CMDB)
• Ideally, experience with writing documentation, as this experience will be required when writing knowledge articles.
• ITIL Foundation certified
• Bachelor or 1+ years experience within IT Support 
• Fluent in English both written and verbally
• Written skills that demonstrates structure
• Can offer valid references to attest your skills/personality
• Customer-minded
• Strong team player
• Excellent communication skills
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests of stakeholders
• Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders
• Ability to work in an international context

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.