Total 6,852 Customer Service job vacancies in Raffles Place, Central Singapore

• Basic $2800 + High Commission Scheme
• 5 Days 9am-6pm
• Office at Tai Seng

Responsibilities:

• Mostly 70% on outdoor sales (Claimable for taking grab / public transport)
• 30% in doing quotation / cold calling / telemarketing in getting new list.
• To create and increase market awareness of company's product.
• Build and maintain good business relationship with new and existing customers
• Preparing weekly sales report
• Achieving monthly sales target

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Customer Service Officer (Contract role, yearly renew)

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

What do we expect from you?

Under the general guidance of the Operator Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs.  The Operator agent is responsible for answering all calls within three rings, recording guest’s needs, and ensuring an appropriate resolution.  The Operator agent must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance.

How your day looks like?

• Have knowledge of Hotel, hotel staff, and hotel services, including the hours of operation for all departments involved in and in the surrounding areas: has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc.
• Able to give accurate directions and information regarding the immediate downtown and surrounding areas. Maintain and be familiar with a directory of information that contains, but is not limited to hotel and local information.
• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons.
• Handle all guest comments, questions, complaints, requests and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow through.
• Receive all internal and external calls in accordance of company standards.
• Telephone guests in accordance with their wake-up call requests, to prescribe standards, and to inform security of the guest does not answer their call.
• Manage and allocate guest requests.
• Enter guest requests into guest tracking system and maintain guest profiles.
• Input and keep updated guest messages within Property Management System.
• Ensure that guest names are used wherever possible.
• Ensure use of your own name wherever possible.
• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
• Undertake and complete any special projects, related tasks or reasonable requests when required by Management.
• Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service.
• Create and maintain a personal and respectful rapport with regular guests.
• Complete the required handover with the incoming shift.
• Keep updated and use all information/function boards accordingly.
• Record all equipment faults in the logbook and report to supervisor.
• Ensure that all incoming faxes/emails are marked with the guest’s name and room number and are delivered to the room promptly.
• Maintain and check telephone equipment daily and report any necessary faults.

        How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Job Details:

• Salary: $13.45 per hour
• Working Days: Monday - Friday
• Working Hours: 830am - 5pm
• Location: Novena
• Contract Period: End June – 30 Sep 2024 (Extendable based on performance and business needs)

Job Responsibilities:

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Job Requirements:

• Good communication and interpersonal skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

*Note: Pre-employment screening takes 1-2 weeks.
Working Days: Monday - Friday
Working Hours: 830am - 5pm
Location: Novena
Contract Period: End June – 30 Sep 2024 (Highly extendable based on performance and business needs)

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Job Requirements:

• Singaporeans
• GCE A Level, Diploma, Degree strictly
• Good communication and interpersonal skills
• Candidates without tax experience are welcome to apply as training will be provided

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg.... You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

You will be part of the Data Collection team to conduct large-scale national surveys. In this role, you will be exposed to a full spectrum of learning experiences such as practical hands-on application of concepts that will be introduced via formal training, as well as interactions with people from diverse backgrounds.

• Complete survey via phone and field visit
• Schedule interview appointments with respondents
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Resolve escalated issues from interviewers and respondents
• Data entry for completed surveys
• Status update report to supervisor
• Deliver highest level of customer experience and ensure a good survey experience
• Any other ad-hoc duties
• 5 days work week, across Mondays to Sundays
• Based on rostering - Different shift timing (AM / PM) Corporate sim card will be provided for making outbound calls however corporate phone will not be provided by the company.
• Working location: Islandwide
• Contract till 31st December 2024 (Renewable basis)

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/6127

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Ensure compliance with licensing requirements and health and safety regulations at all times.
• Provide leadership to staff to ensure seamless daily operations.
• Communicate regularly with parents, students, and community members.

Requirements:

• Diploma in Early Childhood and Education or equivalent
• At least 3 years of leadership experience in childcare/preschool setting.
• Excellent communication skills for interacting with students, parents, teachers, and community members.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Summary:

The Chief Executive Officer (CEO) is responsible for providing strategic, financial, and operational leadership for the company and will closely coordinate and work with the Board of Directors and senior leadership team. The CEO will establish short and long-term goals, plans, and policies, ensuring the company achieves its financial and operational objectives while maintaining high standards of corporate governance and ethics.

Key Responsibilities:

• Strategic Leadership:

1. Develop and implement the company’s vision and overall direction.
2. Formulate and execute strategic plans to advance the company’s mission and objectives.
3. Oversee company operations to ensure efficiency, quality, service, and cost-effective management of resources.

• Financial Management:

1. Develop annual budgets and ensure the company meets its financial goals.
2. Ensure the company remains financially viable, making necessary financial decisions to enhance profitability.
3. Identify and manage financial risks and opportunities for the company.

• Operational Oversight:

1. Lead and manage the company’s senior executives to ensure alignment with the company’s goals.
2. Monitor company performance and implement improvements.
3. Ensure compliance with legal and regulatory requirements.

• Board Relations:

1. Report to the Board of Directors on a regular basis, providing timely and accurate information regarding the company’s performance.
2. Work closely with the Board to develop policies and strategic plans.
3. Serve as a liaison between the Board and the company’s management.

• Human Resources:

1. Foster a corporate culture that promotes ethical practices, encourages individual integrity, and maintains a positive and productive work environment.
2. Oversee the talent acquisition process to ensure the company has the necessary skills and expertise.
3. Ensure employee performance is managed and measured effectively.

• Public Relations:

1. Represent the company at public events, meetings, and with other organizations.
2. Build and maintain strong relationships with key stakeholders, including clients, partners, and investors.
3. Act as the company’s spokesperson in various public engagements and with the media.

Job Requirements:

• Education:

1. A Bachelor’s degree in Business Administration, Management, or a related field is required.
2. An MBA or other advanced degree is highly desirable.

• Experience:

1. Minimum of 10-15 years of progressive experience in senior management roles.
2. Proven track record of successfully leading a company or a large division.
3. Experience in Moulding/Tooling is highly preferred.

• Skills:

1. Strong leadership and organizational skills.
2. Excellent strategic planning and execution capabilities.
3. In-depth knowledge of corporate governance and general management best practices.
4. Outstanding communication and interpersonal abilities.
5. Strong financial acumen and the ability to manage complex budgets.
6. Ability to inspire and motivate employees at all levels.

Working Location: Central – Raffles Place

Working Hours: 5 days, Mon - Fri (9.00 am – 6.00 pm)

Annual Leave: Starts with 10 days with increment of 1 day every 2 year up to 20 days

Comprehensive insurance, medical and dental benefits

Career development and growth opportunities

Roles & Responsibilities

We are looking for a pro-active and detail-oriented Logistics & Trade Support Executive to manage logistics and trade distribution activities for our Company. The Logistics & Trade Support Executive is responsible for coordinating with suppliers, shipping carriers, internal team and customers to ensure efficient and timely delivery of goods to customers. The candidate should be resourceful, meticulous, possess strong organizational and communications skills as well as a solid understanding of logistics and supply chain management principles.

Responsibilities

Logistics & Operation Coordination

• Coordinate and monitor the shipments of goods from suppliers to customers.
• Carry out shipment booking and liaise with suppliers, carriers, and third-party logistics providers to ensure timely pickup and delivery of shipments.
• Source and negotiate of freight rates with shipping agents, forwarders and 3PL.
• Plan and optimize shipment routes to reduce expenses and improve efficiency.
• Track and update shipment status, ensuring accurate and timely communication with all stakeholders.
• Resolve any transportation or distribution issues or delays promptly and escalate when needed.
• Ensure compliance with customs requirements (tariff classifications, customs clearance procedures, customs documents, international trade regulations).

Vendor and Client Relations

• Assist in managing relationships with vendors and clients, ensuring communication is clear and effective.
• Issue invoices to customers and handle invoices discrepancies with customer.

Planning & Trade Support

• Develop and implement logistics strategies to grow company’s profitability.
• Proactively identify and resolve operational issues in the logistics and trade processes.
• Monitor regulatory developments in the fields of shipping and customs.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Support and assist Account Manager for inquiries and quotations.
• Assist Account Manager on RFQ and coordinate reports as and when required.
• Perform any tasks assigned by Superior.

Requirements

• Minimum Diploma in Logistics/Supply Chain or related field.
• Proficient in MS Office.
• Attention to details – follows procedure accurately, carefully and completes documents and report accurately.
• Excellent problem solving skills and ability to derive actionable insights.
• Able to work pro-actively and independently, with maturity and a team player.
• Familiar with import/export regulations and customs procedures.
• Meticulous and a commitment to accuracy in all tasks.
• Flexible, can adapt to changing priorities and business requirements.
• Good customer relationship management skills.
• Able to communicate, read and write in Chinese with our Chinese suppliers and customers.
• Willing to work beyond regular work hours to address supplier, agent or customer inquiries.
• Proven experience in logistics coordination or freight forwarding is an advantage.
• Interested applicants with relevant internship experience are also welcome to apply.

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities include, but are not limited to, the following:

Underwriting
Assist the Head and work with Team Leader and members to:
• Attend to queries or mid-term changes from existing accounts
• Liaise with intermediaries and follow up on new quotations and renewals
• Ensure timely and proper passing down of instructions to Policy Administration with the required information / documentation.
• Ensure that sanction checks are conducted.
• Handle the checking of policies and broking slips
• Update and maintain the records, schedules, statistics, etc.
• Assist the Head, Team Leader to compile, analyze and prepare monthly reports required for monthly meetings and business reviews.

Distribution
• Onboarding of new agencies and FA
• Liaison between Agents and Underwriters to address Agents' queries
• Updating and maintain Agency records
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set

Channel Performance
Assist the Head and team to:
• Compile, analyze and prepare monthly reports required and present during monthly meetings and business reviews to be in line with intermediary agreements.
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

Channel / Relationship Management / Quality Service Standards
• Maintain and manage distribution email by forwarding cases to the relevant parties
• Work with policy admin team to ensure accurate and timely delivery of intermediaries’ document
• Act as a liaison between agents and underwriters/other departments for any feedback which are received
• Render assistance to the Corporate Services team during Agency / Intermediary events

Others
• Ensure compliance and no breach in DAL and policies set for self and team.
• Support the CEO, Head and own Team Leader in additional responsibilities assigned, as and when required.
• Assist in special projects when required.
• Ensure compliance to CDP hours

Requirements:

• ACII, ANZIIF or Degree/Diploma in Insurance
• Basic Degree/Diploma in Business or Banking & Finance with CGI
• Minimum 1 years’ experience in Insurance operations and/or direct engagement of Agents and FAs
• Some knowledge of insurance operation, insurance distribution, underwriting operations, underwriting procedures and understanding in policy wordings.
• Some understanding of laws and legislation in relation to the general insurance industry.

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers’ needs and provide appropriate solutions and attention.

• Identify cross-sell opportunities during customer interaction.

• Consistently deliver quality service to our customers to achieve total customer satisfaction.

Solicit customers feedback and identify problem trends for improvement actions.

Working arrangements:

• 5 working days per week - 4 weekdays 1 weekend
• AM shift will be any 8 hours between 8am - 8pm
• PM shift will be any 8 hours between 1pm - 12 midnight

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

As a Head of Service Delivery within the Digital Services organization, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.

You will!

• Develop and maintain effective working relationships with internal and external stakeholders, including within partner/supplier ecosystems.
• Able to maintain and develop Customer Relationship at C-Level.
• Working E2E Core Networks.
• Direct line management responsibility for the delivery team.
• Responsible for monitoring and reporting of program related trends, capability development and performance against project plans and budgets.
• Ensure project outcomes are achieved
• Ensure project management capability is maintained across the program.
• Overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
• Develop a positive & productive culture within the program and long-term strategy and plan for the business
• Generating and seeking out potential new opportunities.
• Drive operational performance, innovation, and continuous perfection.

To be successful in the role you must have:

• 15+ Yrs experience within the Telco/Systems Integration Industry on driving IT and Network transformation programs or projects of high complexity.
• Demonstrable experience to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement!.
• Deep experience of leading teams in a multicultural environment and demonstrate strategic thought leadership
• Solid understanding of Sales Process, Sales Engagement and Service Delivery Process
• Competencies in the area of Managed Services and DevOps

KEY RESPONSIBILITIES:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

REQUIREMENTS:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

• Minimum of 3 years expereince in Banking domain with 1 + years of core Funds Transfer/Payment investigations experience.
• Should have in-depth knowledge and hands-on experience in all Investigation query types such as Return of funds, Unable to Apply, Amendment, BCNR, Recall, OFAC, FATF, Back-Valuation & Fraud
• Contact external banks through SWIFT correspondence messages MT103, MT202
• Should have thorough knowledge in Swift fields and Formatting.
• Provide Technical support for connectivity and associated operational systems.
• Implement and testing of new SWIFT services
• Implement the SWIFT Service monitoring and reporting capability.
• Ensure all documentation is up to date and maintained
• Responsible for end-to-end implementation SIWFT (AMH)
• Good knowlegde in SQL or Oracle
• Good to have scripting experience

• Ensure compliance with licensing requirements and health and safety regulations at all times.
• Provide leadership to staff to ensure seamless daily operations.
• Communicate regularly with parents, students, and community members.

Requirements:

• Diploma in Early Childhood and Education or equivalent
• At least 3 years of leadership experience in childcare/preschool setting.
• Excellent communication skills for interacting with students, parents, teachers, and community members.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Description:

- Lead, motivate, train and manage a team of consultants and therapists

- Set and monitor sales targets, ensuring individual and team performance aligns with company goals.

- Provide training and ongoing development to the sales team to enhance their product knowledge and sales techniques.

- Identify new business opportunities, target markets and competitor activities to stay ahead in the industry.

- Maintain comprehensive knowledge of the clinic’s aesthetic products and services

- Recommend and promote appropriate aesthetic treatments to patients

- Other duties assigned by the doctor as required.

- 5 days work week

Requirements

- Proven at least 3 years of working experience as a Beauty Sales Manager or similar role.

- Excellent organizational skills

- Resourceful, service-oriented, good management skill

- Good leadership skills, excellent communications, interpersonal skill and customer service attitude.

- Ability to handle customer’s requests and complaints with grace

Job Scope

• Responsible for handling food and beverage orders and serving guests.
• Provide friendly, excellent service to all guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
• Handling all restaurant telephone and email reservation enquiries. up-selling, well-versed in all aspects of the menu.
• Handling all restaurant telephone and email reservation enquiries,
• All other administrative duties in the restaurant.

Job Requirements

• Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage
• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization
• Possess food hygiene and safety certification
• Able to work on rotating shifts, weekends & public holidays
• Possess a well-groomed, professional appearance

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

RECRUITWERKS is seeking for experienced and dynamic Waiters / Waitress Runners to join our client's restaurant pre-opening team in Tanjong Pagar.

Responsibilities:

• Knows and uses the service guidelines by the brand guideline.
• Prompt, and courteous greeting of customers
• Deliver food to customers on the table in an accurate and timely manner
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
• Follow sequence of service standards as per brand guidelines
• Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers
• Ensure food quality and consistency is delivered at all times
• Manage the set up and close down of tables within section
• Ensure tables are turned around and ready with minimal delay
• Maintain cleanliness and hygiene standards
• Ensure the cleanliness and refilling of condiment sets and napkin containers
• Keeps all workstations and equipment as clean as possible at all times
• Attend all regular departmental briefings and contribute to an open communication within the assigned team
• Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

• Interacts with customers and shows willingness to serve them with a pleasant attitude
• Communicate professionally with the supervisor in charge

Knowledge, Skills, and Experience

• 1-2 years of experience in similar positions in a high-volume, high-end restaurant preferred
• Good in English
• Good communications and interpersonal skills
• Customer oriented with a positive attitude and smiling face
• Cooperative and self-giving team player
• Ability and willingness to perform under stress
• Positive and high energy level

Physical Requirements of the job

• Physical handling of products such as handling tray
• Covering different shifts and working during public holidays
• Stressful conditions
• Standing for long hours

Part Timers are welcome to apply at $12/hr

JOB SCOPE

Background

Marina Bay Sands is the global benchmark for integrated resort development. We are committed to creating unforgettable memories for our guests and challenging the conventional thinking in the hospitality industry.

The sheer amount and variety of existing and new data collected in integrated resort industry is unprecedented. As this growth continues, so do the opportunities to capture the most value and meaningful insights from data and turn them into competitive advantages.

We are seeking an Associate Analyst / Analyst of Customer Analytics to join the Casino Analytics and Optimization team in Marina Bay Sands. The Customer Analytics team is a small yet highly autonomous group within the Casino Analytics and Optimization function. The team collaborates closely with the Sales, Marketing, IT, Digital, and Strategic Planning functions to apply advanced analytics to generate value-creating insights from big data. The ideal candidate is passionate about creating business impacts using data and industry experience. He/She has exceptional analytical skills and loves to solve problems with data. Strong communication and collaboration skills are required.

Job Responsibilities

The team is tasked with developing creative approaches to data sourcing, deriving new variables and factoring in qualitative insights to deliver high-impact business solutions.

Key areas of focus, include:

• Leverage customer data and analytics to acquire, develop, and retain high-value customers more profitably and effectively.
• Work with the casino sales team to optimize structure, communication, and coverage.
• Develop a robust behavioral and needs-based segmentation to create more relevant, actionable, and personalized campaigns, offers, and engagements.
• Collaborate with the marketing technology team to enhance CRM and real-time rules capabilities.

Analytics:

• Apply advanced analytics, modelling, and machine learning on patron behavior, CLV prediction and profitability analysis.
• Enhance our 360° view of our most valuable guests and create actionable segmentations of patrons across the entire Integrated Resort.
• Work closely with Sales and Marketing departments to:

1) Monitor the business and highlight trends and opportunities.

2) Translate modelling results and segmentations into business strategy via data/dashboards with impactful visualization.

3) Design data-driven personalized offers and A/B testing.

4) Evaluate the effectiveness of our marketing strategies.

• Work closely with Business Intelligence, data warehouse, IT and smart IR teams to implement analytical solutions.

JOB REQUIREMENTS

• Degree in Business Analytics, Applied Mathematics, Statistics, or other analytical fields preferred.
• Marketing graduates with a flair for numbers and interest in customer and marketing analytics are welcome.
• 1 to 2 years of practical experience in business analytics, customer analytics or marketing analytics preferred. Fresh grads are welcomed to apply for Associate Analyst.
• 2 - 4 years of practical experience in business analytics, customer analytics or marketing analytics or Masters in any analytical field for Analyst.
• Experience building and implementing predictive models and machine learning will be an added advantage.
• Casino related experience is a bonus but not compulsory.
• Programming skills using analytical tools such as Base SAS, SAS EG, SQL, R or Python is required.
• Proficient in data visualization tools, such as Tableau preferred.
• Ability to process massive amounts of data and complete critical projects in a correct, accurate and timely manner.
• Strong logical thinking, data analysis and problem-solving skills.
• Excellent communication and presentation skills.
• Passionate about data, customers, and building your career with Marina Bay Sands.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

THE ROLE

You will be working in one of Singapore's leading premium gentlemen's barbershops 'Jermyn Street' based in Amoy Street and easy walking distance (400m) from both Telok Ayer (Downtown Line) and Tanjong Pagar (East West Line). Jermyn Street is well established and respected having just celebrated 10 years in operation. The team are a friendly bunch of (currently all male) barbers, all in their 30s, Our clients are a mixture of locals and expatriates who mostly work within the CBD area. Excellent English is an absolute must with other Singaporean languages a definite benefit.

You will undertake to positively project yourself as the face and voice of Jermyn Street whilst making our clients feel relaxed, at home, enjoying the experience of being truly cared about. You will be liasing with your team of professional colleagues, and will ensure that our clients feel that they are in safe hands and can indeed relax. You will enjoy excellent working conditions and a competitive salary. Working 5 days per week (Jermyn Street is closed on Sundays), the hours (44 hours) of work are Mon to Fri: 9am to 7pm, Sat: 9am to 6pm with a choice of Mon, Tue, Wed, Thu you day off (this is then fixed). You will report to Adonis, our General Manager / Head Barber and in his absence Dienes our Master Barber or other appointed deputy.

CANDIDATE

You will possess excellent interpersonal skills with the ability to read and react to people in a flexible and appropriate way that makes them feel comfortable and relaxed. You will be confident, well groomed, and cheerful. You love being around people from different backgrounds and are a learning and listening person. Your formal education and qualifications are less important than meeting the above criteria.

DUTIES & RESPONSIBILITIES

You will ensure the shop and especially the reception area are maintained in a clean and tidy condtion throughout the day (we have a cleaner who comes in before you arrive for work so don't worry!). You will check bookings for the day for each barber and discuss with him any concerns or anomolies when you arrive in the morning.

· Phone: You will endeavour to answer the phone within 3 rings using a warm and friendly tone:

‘Good morning / afternoon / evening – welcome to Jermyn Street, how may I help’

· Online bookings: check throughout the day for new bookings and ensure that you communicate same with the GM and barbers.

· Courtesy calls: make courtesy calls to existing customers as directed by the GM to advise of special offers / promotions or to reschedule appointments.

· Welcome: Provide a warm welcome to all guests on arrival, by saying ‘Hi, I’m [your name], welcome (back) to Jermyn Street’ and enquire if they have an appointment. If they do, then ask their name and find them in our system - you can also use their phone number to cross-check. Ask to check their contact details are correct and ensure the database is updated if not. If there is no appointment (walk-ins) advise of the next available slot. If it is not convenient for them to wait, ask what alternative times / days are convenient for them and ensure an appointment is made before they leave. In any case, offer them a drink (even if we don’t currently have an appointment slot for them). When the booked barber is free, introduce the client to the barber and ensure a smooth handover, taking their drinks to the barber station for them and covering the drink with a Jermyn Street coaster to protect it.

· Departure: the barber will walk with the client to the reception counter and advise you of any extras purchased or any products / samples he has expressed an interest in. Please ensure that you ask to book their next appointment and to offer another drink if required. If we have any special promotions, referrals etc – make the client aware. Also, remind them that we have our Facebook and IG pages, which they can visit for updates and to make any future appointments.

· Laundry: you will ensure that the laundry is completed every shift whereby towels are washed, dried, folded and put away at least once per shift.

· Cleanliness: ensure that all areas are kept clean at all times, checking the toilets at least 3 times per day to ensure they are clean and tidy. Assist the barbers when busy by sweeping up hair around their workstation after each client leaves. The product shelves should be emptied and dusted at least once per day.

· General: ensure that you are proactive in providing a perfect ambience and environment at all times. Assist in all areas, for example errands, website and FaceBook page posting, online research, preparation of marketing and POS materials etc as directed by the GM.

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Strong communication and interaction skills.
• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Knowledge of Opera or other Property Management System would be an added advantage

Team Summary

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Client Care Support representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support representative is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders,provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary:

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa:

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.