Total 1,728 Customer Service job vacancies in SGP - Tuas South Ave 6

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

This is a full-time role for a Senior Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
4. Monitor job and provide timely updates for shipment, including updating of container details into system
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of trucking jobs
7. Assist in billing, issuance of debit notes and credit notes and accruals
8. Ensure proper documentation and filling of invoices and job sheets
9. Assist in permit declaration for job orders when required
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
11. Assist superior to implement improvement plans for the team
12. Assist in ad-hoc quotation or commercial rates requests from customers
13. Assist superior to gather data and perform reporting as and when required

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym & entertainment room
5. Dental, medical, insurance benefits

About Migrant Workers Centre (MWC)

Set up in 2009, the Migrant Workers’ Centre (MWC) is a bipartite initiative of the National Trades Union Congress (NTUC) and the Singapore National Employers Federation (SNEF). The MWC is a non-government organisation whose mission is to champion fair employment practices and the well-being of migrant workers in Singapore.

Job Responsibilities:

• Provide assistance to migrant workers referred by the Ministry of Manpower (MOM) in order to meet their needs for temporary housing and food while MOM resolves their cases.
• Meet the needs of distressed migrant workers by providing for temporary shelter, sustenance or any other urgent needs while their grievances are resolved through the statutory recovery processes.
• Provide advice and case representation services to aggrieved migrant workers.
• Champion the migrant worker cause through public advocacy.
• Build good relationships with stakeholders such as MOM, other government agency partners and other migrant NGOs.
• Assess claims made by migrant workers, provide the necessary advice and action, as well as escalate legitimate claims cases to the authorities for conciliation and enforcement.
• Monitor progress of cases till closure (i.e. point of repatriation, or transfer of employer) and ensure proper documentation.
• Assess requests involving migrant workers and make recommendations to the MWC’s management and trustees.
• Support MWC in other areas when the need arises.
• Other additional projects as assigned

Requirements:

• Degree in any discipline
• Good if have at least 2 to 3 years of relevant experience
• Able to carry out assigned tasks independently
• Passionate in pursuing advocacy work related to Migrant Workers and to always maintain a positive and professional outlook
• Able to communicate effectively both verbally and in writing in at least one of the migrant worker languages
• Able to work in a high-paced environment and support other core functions within the organization
• Proficient in Microsoft Office applications
• Willing and able to respond to urgent incidents at irregular hours
• A valid class 3 driving license would be preferred

Work Location:

This role is primarily based at Migrant Workers' Centre Recreation Centre at 51 Soon Lee Road

Job Description & Requirements

New Warehouse

Beside Gul Circle MRT

5 days work week

Office Environment

AWS

Dental & Medical

Job brief

We are looking for a Order Fulfilment Officer to process and coordinate the daily requirements in a warehousing environment.

Responsibilities:

· Liaise with customer on order processing

· Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery

· Attend to customer request and ensure customer satisfaction

· Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department

· Assist to produce regular warehouse reports for management as and when required

· Manages customers complains and claims

· Ensure proper filing and documents archiving for audit purpose

· Any others adhoc tasks as and when assigned by Operations Manager

Requirements and skills

· Preferably knowledge in Excel (Vlookup, pivot etc)

· Excellent attention to detail

· Strong communication skills

· Ability to manage workloads effectively and meet deadlines

· Preferably with 1 year of experience in 3PL warehouse operations - familiar with import and export processes

· Knowledge in Form D and COO handling will be an advantage

· Knowledge of shipping terms and documents will be an advantage

· Able to multitask include handling of different systems not limited to WMS and Oracle

· Team player with ability to collaborate well with others

· Training provided

• Coordinate and Schedule Diabetic Foot Screening Services, Diabetic Retinal Photography and Nurse Counselling Services
• Assist in implementation and educating patients on Healthier SG and benefits.
• To work closely with the GPs to manage identified patients who need support and referral to community services and ensure that their changing needs are addressed
• Guide patients in achieving their target set as well as follow up on patient's progress where necessary. Escalate to GP when neccessary.
• To Track, Monitor and follow up on the quality of care provided by GPs and other Primary care professionals and to ensure the maintenance of good clinical care.
• Assist GPs in the Submission of data and other relevant administrative work
• Involve in the PCN planning team to ensure smooth coordination within PCN
• Perform any other task assigned by PCN leader or Supervisor

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team

The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know!

Job Description

We are looking for someone who is excited to work in an AI start-up and is willing to develop him/herself in the HRTech space. This role would be ideal for someone who is self-motivated and is able to pick-up the relevant industry knowledge quickly.

As a Customer Success Consultant, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know JobTech's software incredibly well and help your customers fully adopt the platform.

If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.

Job Description

• Activation: Lead customer onboarding and serve as a solutions expert to help customers achieve their objectives.
• Renewals & Expansion: Manage account relationships to ensure satisfaction and drive account growth through renewals, upsells, and cross-sells.
• Product Collaboration: Work with the product team to analyze usage patterns, gather user feedback, and contribute to feature development aligned with customer needs.
• Nurturing: Assess customer health, design retention strategies, and deliver training and presentations for key accounts.
• Upselling & Cross-Selling: Promote additional services and products, leveraging customer insights to recommend relevant solutions.
• Communication: Create and manage customer communications and materials, collaborate on success stories, respond to inquiries, handle change requests, and conduct weekly client calls.
• Technical Liaison: Work with technical teams to troubleshoot issues and monitor bug resolution.
• Project Implementation & Management: Oversee project implementations to ensure alignment with customer objectives and successful delivery.
• Monthly QA and Production Release Participation: Provide feedback during QA, sanity testing, and production releases to ensure new features meet customer expectations.

Requirements

• Customer Success Expertise: 5 to 8 years of experience in a customer success, account management, or client-facing role, with a track record of driving customer satisfaction and retention.
• Relationship Management: Proven ability to build and maintain strong, long-lasting customer relationships, acting as a trusted advisor.
• Retention & Growth Strategies: Demonstrated experience in developing and executing strategies that improve customer retention and promote upsell/cross-sell opportunities.
• Account Management: Proficiency in managing multiple accounts, ensuring customer needs are met and expectations are exceeded.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer challenges proactively.
• Communication: Excellent verbal and written communication skills, capable of conveying complex concepts clearly and persuasively.
• Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering solutions that drive value.

Compliance with our strict information security policies is mandatory:

• Policy Compliance: Adhere to JobTech's information security policies and procedures.
• Risk Management: Identify, assess, and mitigate security risks to protect sensitive information.
• Incident Response: Participate in the detection, analysis, and response to security incidents.
• Security Training: Attend regular training on information security best practices.
• Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data.
• Regulatory Compliance: Ensure compliance with relevant legal, regulatory, and
• contractual requirements related to information security.
• Team Collaboration: Work closely with other functional departments to ensure cohesive security measures.
• Confidentiality: Maintain the confidentiality of sensitive information and enforce data protection measures.
• Continuous Improvement: Stay updated on the latest security trends and continuously improve the JobTech's security posture.

Note: We regret to inform that only shortlisted candidates will be notified.

Admin + Customer Service ( Work from Home/Overseas ) - $600 to 900 SGD per month

We need one person to help us do our sales admin stuff and handle customer enquries.

Monday to Friday 9am to 6pm. You will need to turn on your zoom while working.

Saturday 9am to 1pm.

You can work from home / overseas.

Kindly whatsapp Jay at 84386353 / wa.me/84386353

1. Name

2. Resume

3. Any past experience

Thank you so much

Admin + Customer Service ( Work from Home/Overseas ) - $600 to 900 SGD per month

We need one person to help us do our sales admin stuff and handle customer enquries.

Monday to Friday 9am to 6pm. You will need to turn on your zoom while working.

Saturday 9am to 1pm.

You can work from home / overseas.

Kindly whatsapp Jay at 84386353 / wa.me/84386353

1. Name

2. Resume

3. Any past experience

Thank you so much

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirement:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation

Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in IT/Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Job Responsibilities:

• Knowledgeable in servicing and maintenance for refrigeration / electrical machines.
• Identifying faults, troubleshoot, and repair various commercial kitchen equipment.
• Performing repair jobs promptly and efficiently.
• Submitting of daily report for servicing & maintenance functions.
• Ensure all documents are updated upon completion of work
• Ensuring all works comply with the appliance standards and Health and Safety Act.
• Perform equipment quality compliance check.
• Work closely with direct superior to maximize repair rates.
• Maintaining service vehicle in good condition.
• Maintain the work bay and workshop areas in orderly and safe working conditions and exercise good housekeeping practice.
• Any other duties as assigned.

Job Requirements:

• Hands-on experience in installation, maintenance, troubleshooting and/or repairs in electrical machines and mechanical diagnostic skills.
• Possess a valid Singapore class 3 driving license is preferred.
• Other relevant skills or experience we will consider to be of benefit.
• Basic and/or excellent written (English).

Job Descriptions

• Provide administrative support to the sales team, including generating performance reports and identifying improvement areas.
• Assist with sales quotations, proposals and project tasks for new and existing customers while keeping organized documentation.
• Manage sales activities, traffic and event bookings, ensuring timely communication with customers and the operations team.
• Liaise with teams to resolve customer feedback and inquiries, ensuring prompt and positive responses.
• Prepare sales materials, cover weekend activities and stay updated on industry trends to enhance support functions.
• Ad-hoc duties as may be assigned from time to time.

Job Requirements

• Diploma in Business Administration, Sales or a related field preferred.
• Min. 2 years of experience in a sales support or administrative role.
• Proficiency in Microsoft Office, Excel and PowerPoint.
• Excellent written and verbal communication skills with customers and stakeholders.
• Highly organized, detail-oriented, and adept at multitasking.
• Proactive and able to work both independently and collaboratively.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Job Descriptions

• Provide administrative support to the sales team, including generating performance reports and identifying improvement areas.
• Assist with sales quotations, proposals and project tasks for new and existing customers while keeping organized documentation.
• Manage sales activities, traffic and event bookings, ensuring timely communication with customers and the operations team.
• Liaise with teams to resolve customer feedback and inquiries, ensuring prompt and positive responses.
• Prepare sales materials, cover weekend activities and stay updated on industry trends to enhance support functions.
• Ad-hoc duties as may be assigned from time to time.

Job Requirements

• Diploma in Business Administration, Sales or a related field preferred.
• Min. 2 years of experience in a sales support or administrative role.
• Proficiency in Microsoft Office, Excel and PowerPoint.
• Excellent written and verbal communication skills with customers and stakeholders.
• Highly organized, detail-oriented, and adept at multitasking.
• Proactive and able to work both independently and collaboratively.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

• Responsible for taking orders and serving food and beverages to guests
• Polite, friendly and well grown
• Verifying the identification and age of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• Work with kitchen staffs to resolve any complaints and process customer payments

Responsibilities:

• Coordinates digital solution implementation
• Assists in testing & Commissioning of digital solutions
• Supports Troubleshooting on field
• Basic Service, IoT solution configurations
• Monitors and responds to Events/Alarms of installed based at command centre
• Logging of activities, daily monitoring of status & backup management
• Liaises with 3rd party command centre for incident management
• Works directly with operations & field engineers onboard installed based
• Reacts and advises on Failure mode rectification
• Supports Root Cause Analysis and troubleshooting remotely

Requirements:

• Diploma /Degree in Engineering
• Minimum 2 years of Marine /Operations and Field Service experience
• In Depth offshore /marine system (equipment level & control system level) understanding
• Prior maintenance planning know how
• Basic Understanding of construction drawings (SLD & PNID)
• Basic IT programming knowledge preferred
• Has high integrity, mature and self-motivated
• Organisational and time management skill is a must
• Enthusiastic and passionate
• A team player with good interpersonal skills and able to work well with both internal and external stakeholders

Our Addresses and Working Hours:

Pioneer Yard

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon - Thu: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Roles & Responsibilities

Official working hours: 5 Days (8:30am – 6pm)

Salary: Basic $3500 - $5000 plus Overtime (Depend on experience)

Working location: Tuas

• To carry out field service attendances on troubleshooting & repair hydraulic systems onboard marine vessels and willing to travel in short notice.
• To carry overhauling of machinery, such as cranes, HPU, windlass on ship, in ship yard and in our workshop

Requirements

We are looking for an experienced mechanical/Hydraulic Service Engineer able to work under pressure and independently with troubleshooting experience on hydraulic equipment.

• Have knowledge and understanding of operated machinery in a heavy industry environment and hydraulic system.
• Able to troubleshoot hydraulic and mechanical faults
• Able to supervise a team of workers at Anchorage and Docking repair for both local and oversea assignment
• Nitec or higher in Mechanical Engineering or equivalent
• At least 2 years of working experience in the servicing & repairing of Hydraulic equipment and Troubleshooting
• Pro-active team player, with the positive working attitude
• Capability and willingness to put extended working hours as work completion urgency demand
• An experienced multi-disciplined technician from the construction industry will be considered