Total 1,313 Customer Service job vacancies in SGP-Singapore-Hong Leong Building

We are looking for a highly driven individual to be part of HSA’s Blood Resources Division- Blood bank team, where you will play a key role in supporting the National Blood Programme (NBP). In this front-facing role, the individual will work closely in a dynamic team to maintain and uphold operational efficiencies, safety and quality standards of our blood collection centres’ at the highest levels.

This role will be responsible for motivating, leading, and managing a team of officers within our blood banks. Additionally, the individual will play a strategic liaison role working closely with the Division’s management team on crucial initiatives.

A passion for service and people management is a must. This is an exciting opportunity within the healthcare community, and we’d love to hear from experienced service & management professionals! Experienced industry professionals with relevant transdisciplinary skills looking to transition into the healthcare sector are welcomed to apply.

Desired Attributes

• Driven by passion for Community Service and Civic mindedness
• A natural leader, well versed in people, process and service management strategies
• An excellent communicator and problem solver with a good sense of situational awareness
• Agile, with the ability to manage pressure well in a fast-paced environment
   

[What you will be working on]

Responsibilities:-

• Leads a team of officers across blood collection centres to plan, support and manage operations.
• Strives to maintain Donor feedback above 90%. Monitors Donors Engagement and Retention rates through feedback management.
• Reviews and synthesizes centres’ performance data, closely monitoring operational productivity and efficiency of work processes. Identifies opportunity areas for improvement.
• Oversees Asset Management, Budget Planning & Centre-level Procurement of non-clinical items for the Division
• Closely supports Facilities Management and Workplace Safety requirements of collection centres. 
• Supports Infrastructure, Human Resources, Security & Safety matters at Division level.

What you can look forward to

• Comprehensive training and extensive Learning and Development opportunities and career progression prospects.
• Competitive total package including shift allowances, bonus payouts and other staff benefits.

[What we are looking for]

Requirements

• 2 to 5 years of relevant working experience managing of operations in Healthcare, Community Services, Public/Civil Services or Hospitality settings
• Familiar with the usage of data visualization and data analytics tools, e.g. tableau
• Productivity/Agile/Project Management certifications would be advantageous
• Experienced professionals exploring a mid-career switch are welcomed to apply
• The Centre Manager/Senior Centre Manager will be rostered for duty covering morning, afternoon and weekend shifts, across a 5-day work week supporting the blood collection centres operations hours.
• Team members are not required to perform night shift.

Our Blood banks operate 6 days a week*, between 9am – 8pm* (operating days/hours vary based on location).

Visit https://giveblood.sg  to find out more.

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.

The successful appointee will be placed on a one-year contract at the first instance.

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

1. Strategy and workplan

• Support reporting officer in the development of strategy and workplans together with management and RHSO
• Support reporting officer to provide updates on workplan progress to RHSO and NUHS senior management

1. Project Management

• Oversee end-to-end project management of assigned collaboration/programme
• Ensure that programme is on track to meet agreed targets/milestones and administrative documents are properly documented and maintained
• Submit timely progress reports as required
• Review programme with internal and external stakeholders for quality improvement

1. Partner Engagement

• Identify, prioritise and engage new/potential and existing social care providers and grassroots in the western region to explore and deepen collaborations
• Identify opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Manage regular engagements, feedback and issues from key account community partners
• Keep abreast of developments within social care, community care and key account organisations

1. Support implementation of NUHS Population Health strategies and regional health plan

• Keep abreast of NUHS Population Health developments and identify opportunities/gaps/support where appropriate
• Actively sync and identify potential areas of collaboration with NUHS and community to support population health

1. Others

• Any other tasks as assigned

Job Description:

• Introduce suitable or recommended drinks to customer according to standards.
• Handling cashier duties.
• Manage goods' inventory and stock take.
• Maintain shop cleanliness.
• Preparation on ingredients daily.
• Serving customers with a friendly and polite attitude.
• Able to commence work in short notice will be an added advantage.

Job Requirement:

• On job training provided
• Excellent and positive service attitude
• Independent and able to multi-task
• Be able to Speak Mandarine in order to serve Chinese speaking customers.

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Keeping abreast of developments within ILTC and community care organisations
• Identifying opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan

Requirements

• Good Class Degree, preferably in Life Sciences, Business Administration or related qualification
• 3 to 5 years of relevant working experience, prior experience in community care or partnerships will be an advantage
• Experienced in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills

Position

In a challenging and multicultural environment, we seek a L2 Support role to join our application production support team

Mission: The L2 Support is responsible of ensuring the run of the applications in his perimeter.

He will work on requests, changes and incidents based on clients’ tickets, using the documentation and procedures put in place in his business unit.

He is expected to work on on-call support out of business hours, based on rotations defined within the team as well as to participate in planned ativities during few week-ends.

Main responsibilities

• Performing all run activities in respect of process, ensuring:

– SLA and priorities are respected

– Appropriate reaction, in line with the severity of an incident or escalation.

– process are dully followed (change, incident, problem management).

– Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue

• Handling escalation on actions from Production Engineers Level 1 (incident, request, change)

– Escalates to your Service Manager when needed

– Collaborate between various teams

• Continuous improvement of service

– Propose improvement and solution to reduce repetitive tasks

• Managing knowledge within the team

– Share the knowledge within AS teams

– Liaise with development and support teams to grab more knowledge

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).

– Act as global coordinator main events.

– Review of major releases roadmaps

– Ensure post checks are documented, performed and report is shared

As L2 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks There are 3 shifts :

Morning : from 7am to 4pm

Afternoon : from 2pm to 11pm (day light saving season : from 3pm to 12am)

Night : from 5pm to 2am (day light saving season : from 6pm to 3am)

You will rotate on these 3 shifts every 2 weeks in general.

Qualifications and Profile

The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Functional

• No functional skills required. Experience in a banking environment in obviously a plus.

Technical

• Knowledge on Unix with experience in scripting and automation. Basic Knowledge on Windows scripting, Active directory
• Knowledge on Windows administration - basics
• Knowledge on Network fundamentals
• [preferred] Control-M – Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage)
• [preferred] MQ Series – Theoretical/Basic knowledge (Knowing would be added advantage)
• [preferred] CFT – Theoretical/Basic knowledge
• [preferred] EMC Networker/TSM – Tivoli Storage Manager – Theoretical knowledge, ability to backup/retrieve data, File restore
• [preferred] Basic database knowledge with ability to query, write commands and automate scripts

Other Professional Skills and Mind-set

• ITIL best practices knowledge is expected
• Proactive mindset
• flexibility

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Being in the healthcare industry, "PEOPLE" has always been the greatest asset in our organisation. We work hard to provide a happy, harmonious and family-oriented working environment. We strive to offer the best staff benefits, welfare and training programmes to all our employees.

In our continuous effort to provide quality and accessible dental healthcare to our patients, we are seeking highly committed, motivated and dynamic individuals to join our big family.

Responsibilities

• Full Time needed at established practices islandwide.
• General Dental Practitioner, Endodontist, Orthodontist, Periodontist, Prosthodontist, Paedodontist, Oral Surgeon.
• Flexi-working hour.
• Attractive remuneration package.
• Large patient pool.

Qualifications & experience

• FnB Hygiene Certificate
• Responsible, Honest & Reliable

Tasks & responsibilities

• Taking of customer orders and preparing of coffee and other beverage .
• Maintaining Cleanliness and Sanitisation of Work Areas
• Perform Cashiering via POS System
• Ensure Prepared Food are of a Consistently Good Standard and Delivered in a Timely and Effective Manner
• Address & Resolve Customer Issues in a Polite and Effective Manner
• On job training provided

Executive / Senior Executive, Intermediate and Long Term Care, RHSO

Job ID: 4940

Job Function: Administration

Institution: National University Health System

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Keeping abreast of developments within ILTC and community care organisations
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan
• Provide adminstrative support to department activities and programmes

Requirements

• Bachelor Degree, preferably in Life Sciences, Business Administration or related qualification
• Fresh graduates are welcome to apply, prior experience in community care or partnerships will be an advantage
• Experience in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills

Senior Supply Chain Executive (SEA and Export Markets), Scent & Care

The primary role of Senior Supply Chain Executive includes support the Regional Supply Chain team to deliver required supply chain results: applicable KPI's (OTD (On time Delivery), Leadtime, Inventory DOH(Days of holding), Transportation budget, Production output, minimizing waste (such as blocked stocks and aging materials), Forecast Accuracy and Profit value).

Customer Centric: partner with Commercial teams to meet customers' requirements and needs, maintaining relationships including audits, improvement projects from SEAO and Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

In additional, you will be responsible for external and internal customer enquiries and on-time delivery, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Supply Chain Director, SEAO & Export Markets.

The Position

• Key player within one or more Supply Chain functions including materials, production, inventory, logistics, demand management and order fulfilment.
• Monitor and report on key performance indicators, such as fill rate and days of inventory and forecast accuracy.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department to ensure high customer satisfaction.
• Be the key contact point for monthly sales forecast sanity check and consensus analysis.
• Key led for Monthly Operations, Pre-S&OP and Weekly ASF meetings.
• Leads or assists in continuously improvement projects and interacts with stakeholders to enable project outcomes. Presents data findings and deep business insights to various levels of management, including direct supervisor and executive leadership.

The Ideal Candidate:

• Degree/Master in any discipline with at least 3 years’ experience in supply chain
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Proficient with Microsoft Office & SAP ERP

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

• Liaising with multiple teams and dealers to ensure customer’s applications are duly completed.

• Provide support to the business development team on their daily BAU, such as disbursement and loan processing.

• Screening of loan documentation, data entry, and maintain data accuracy in the system.

• Follow up with dealers /customers for documentation rework.

• Assist in generating and issuance of Invoices/billing to business partners/customers.

• Potential to cross-train in other product’s support roles.

• To perform ad-hoc initiatives/projects.

About the Role

The SEA IT team is looking for a capable and hands-on IT Support Engineer experienced with software and hardware support for retail stores & office operation across Southeast Asia (SEA). Our team is dedicated to develop solutions for the retail business and offering daily support for the business and this is an outstanding opportunity to join a focused team and work collaboratively with other stakeholders to make a significant impact to the business & operation.

Job Description

• Act as single point of contact for service manager, operations manager or business and other IT teams in China and SEA countries for any kind of technical terms for both store & office operation.
• Assist on site and store opening preparation including installation, configuration, staging of equipment and maintenance of retail-specific hardware and software system such as POS (Point of Sales) terminals, barcode scanners, cash registers, payment gateways, etc.
• Collaborate with vendors and internal teams to implement and integrate retail systems including inventory management, loyalty programs and CRM systems.
• Support and maintain networking infrastructure, including switchers, routers, and wireless access points, etc.
• Coordinate with vendors to resolve equipment or software issues.
• Provide real-time support for critical and urgent retail issues.
• Adhere to industry-specific security standards and compliance regulations for retail systems.

Key Qualification & Skills

• Bachelor, Diploma or Higher NITEC in Computer Science/Information Technology (ICT Systems, Services & Support) or equivalent.
• Minimum 5 years of IT-related work experience, preferably from the retail industry.
• Experience in Retail POS systems, hardware and DRP (Distribution Requirements Planning) system.
• Good experience in supporting window and peripheral devices such as printers, scanners, and payment devices.
• Experience in database operation, programming languages and excellent debugging skills (MySQL or oracle).
• Results oriented, strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues in a time-sensitive retail environment.
• Good communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and end-users.
• Eager to learn and stay updated on new retail technologies and industry trends.
• Willing to travel overseas from time to time.
• High proficiency in both English and Mandarin in order to liaise with colleagues in China Headquarter and Southeast Asia countries. Ability to speak other local languages of SEA countries is advantageous.

Wilhelmsen Ship Services is looking for a Port Services Engineer.

The Port Services Engineer will sell and promote Wilhelmsen Ships Service Network, products, services and concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests and product demonstrations, as required or identified as necessary.

Who you will report to:

The Port Services Engineer reports to the Port Services Manager – works closely together with the rest of the team to promote Wilhelmsen Ships Service.

What you will be doing:

PSE Main responsibilities

• Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
• Report back the vessel visit outcome in the system and create relevant leads
• To possess the required and defined technical competencies that is agreed with the Area Technical Sales Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report backin Salesforce, included reporting of any customer complain if necessary
• Report back to Area Technical Sales Manager(Sales)on competitor activities in the Port
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)

PSE working for MP Operations extra responsibilities

• Received import shipment pre-alerts and documents.
• Create documentation and apply for local authorities import shipment approval (as required).
• Submit and Follow up with authorities for on time approval of shipments.
• Coordinate for the preparation of import clearance with Customs Specialist/Freight Forwarder.
• Attend MOI/Customs inspections in ports during shipment clearance as well as warehouse inspection as required.
• Maintain operation standards for customs procedures, including valuation, classification, entry review and record retention.
• Maintain a firm understanding of Dangerous Goods customs handling requirements

What you need to be successful in this role:

• Tertiary / Degree in a technical/engineering field (mechanical, engineering, maritime)
• Approximately 3-5 years’ experience in technical/ engineering / maritime field
• High intellectual curiosity and a willingness to learn
• Capability to drive an independent workstream

What we are looking for:

• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with a high level of responsibility
• Co-operating attitude being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:

Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting? If you can see yourself in this role, please let us know why you are our Port Services Engineer.

Centre Stage School of the Arts is a busy creative and performing arts school providing training for children of all ages in Singapore.

Our team at Centre Stage is looking for an on-line marketing assistant to develop and manage marketing programs across channels and manage initiatives on-line and especially on Social Media platforms.

If you love engaging with Social Media, then this is for you. As a performing Arts School we have heaps of content, but we need someone who is good at getting it captured and online.

If you are interested, please send your CV to [email protected]

Assistant Manager, Group Contact Centre

Overview and purpose of the position

NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to handle enquiries and appointment scheduling requests from patients and the public.

As an Assistant Manager, your role is to drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead.

Job Responsibilities

• Supports the Institution Lead to oversee and manage the operations by:Assisting in leave and roster planning and manages roster of staff for daily operations
  Preparing documents for annual budgeting cycle and monitor budget utilization
  Sharing and broadcasting updates to the team
  
• Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.
• Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.
• Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.
• Prepare monthly performance report for updates to management with Institution Lead.

Job Requirements

• A recognised Degree in any discipline. Fresh graduates are welcomed.
• Preferably with relevant experience in Healthcare or/and Contact Centre, and knowledge of contact centre processes and systems
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work under a stressful environment
• Proficient in MS Office applications
• Candidates with supervisory role are preferred

About the Role:

Manage all aspects of sales administrations and reporting for the Commercial department . Works closely with the Sales Manager in planning and implementing of commercial activities.

Essential Duties and Responsibilities:

• Coordinate and track team training requirements, including but not limiting to new hire on-boarding and ad-hoc training needs.
• Co-manage capital equipment logistics and management, where necessary.
• Work closely with various department to maintain accurate spreadsheets and databases.
• Monthly case allowance compilation, checking against eLeave system for Annual Leave, Childcare Leave, Off in-lieu for the team before monthly payroll cut off. Payroll cut-off 10th of each month.
• Ad Hoc support of Sales stuff in preparation of patient ID card (must have signed PDPA form from patient/clinic).
• Plan monthly on calls for the team and input them into iCalendar.
• To work closely with the Medical Education team in ensuring smooth administration of Cadaver lab activities.
• Coordinates and provides timely updates on marketing and Med Ed activities.
• Prepare and submit required letters and approval forms to internal and external parties for local Med Ed events. This involve coordinating required signatories and approval from internal and external stakeholders.

Education and Experience:

• Minimum Diploma education
• Minimum 3-4 years of experience in Commercial preferred
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Due to urgency of this role, we are looking at candidates who is currently residing in Singapore.

Johnson & Johnson is recruiting for a Director, Vision Deliver APAC. This position will lead the strategic direction, program execution and operational performance management across the APAC region for Customer Service, Distribution, and Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics. Position will report directly to the J&J Vision, Global Deliver Leader.

Network accountability

• Over 15 APAC DCs & Postponement Centers: Multiple models from J&J run to 3PL partnership
• Over 6 Customer Service Call Centers: Supporting all direct market languages.

Lead multiple teams across multiple countries

Budget accountability, SG&A and COGS

• Lead multiple Associate Director roles, plus~10 managers, site Supervisors, professionals supporting inventory, analytics, projects/portfolio. 300+ J&J/Contract/3PL operatives – DC network and Customer Service Centers

Regional E2E/Commercial support – develop strong connections to support APAC Commercial LT. E2E SC Support and Deliver representative for APAC Region & into Global Deliver

• Operations, Facilities, Crisis Mgmt., Business continuity, X-functional projects. NPI’s, Promotions, New Business model support
• Establishes and implements customer service standards, ensuring customers receive the best service possible. Maintains and improves customer goodwill during service periods. Develops policies and procedures covering the order fulfillment process, general correspondence, and resolution of inquiries. Drives continuous Improvement within the function for Operational efficiency, Service, Capacity, Cost, and Talent.
• Ensures adherence to all Regulatory, Safety, Environmental and SOX compliance requirements and departmental objectives.

Key Responsibilities:

• Significant engagement into the Commercial leadership structures representing Deliver.
• Accountable for operational metrics including OTIF-D, Answer Rate & Cost Targets
• Support Business Planning (DELIVER SG&A & COGS)
• Accountability in embedding DELIVER in the IBP processes and regional STEM. Operational Orchestration, e.g. lead time visibility E2E
• Feed Customer Insights into E2E SC solution building
• 3PL partner management
• Portfolio management for APAC Vision franchise. Drive large scale APAC programs (Network Optimization, Local Product Compliance, Digital Transformation)
• Bring functional business insights and analytics from Deliver to the E2E segment SC
• Lead and develop an organization across Analytics and E2E Integrator functions, by empowering successful teams to engage in E2E collaboration and solutions with partners.
• Engage both with internal & external sources to drive continuous improvement for the organization and benchmarks
• Ensure Safety & Compliance

Requirements

• BA/BS, advanced degree preferred and a minimum of 10 years business experience. Prior experience in project management is required.
• Health Care experience is a must have
• Knowledge of laws, regulations, and industry standards for covered geography a plus.
• 8+ years Leadership experience.
• 5+ years Distribution, Transportation, or similar SC experience.
• 3+ years customer service experience, or similar.
• Strong written, oral English and interpersonal abilities. Multiple languages is a plus.
• Deliver Experience with Operational Expertise and E2E Supply Chain Experience a plus

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

Duties & Responsibilities

• Assesses and provides individualized Speech Therapy intervention for children with a wide range of speech and language challenges (eg. Apraxia of Speech or Specific Language Impairment)
• Conducts group Speech Therapy classes (eg. in the areas of socialization and communication)
• Establishes good therapist-parent relationships through regular feedback and open communication; provides parents and caregivers with updates on the child’s progress and relevant home strategies and recommendations after each session with the child
• Update parents regarding sessions and progress after each session (text/photos/videos etc)
• Updating case notes post-sessions regularly and independently
• Establishes a good network of and maintains good relations with other professionals in the field
• Be proactive in keeping abreast of developments in the field of Pediatric Speech Therapy
• Complies with the regulations and guidelines of AHPC

Requirements:

• Diploma, degree, or post-graduate qualification in speech therapy from a recognized university.
• Registered and complies with the regulations under the Allied Health Professions Act 2011.
• Passionate about inclusionary practice and implementation of early intervention strategies
• Possesses ability to build rapport and therapeutic relationships with the children and families
• At least 3 years experience working with children would be preferable
• Good interpersonal communication skills

[What you will be working on]

• Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.

• Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion

• Supporting business users and the application team in their digital initiatives.

• Planning, designing, assessing and implementing new technology platforms.

• Assist in managing IT Core infrastructure budget and handling financial procurement activities

• IT vendor management.

• Ensuring all documentations are up-to-date.

• Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.

• Planning and executing business continuity plan, including disaster recovery.

• Acting as 3rd level support for infrastructure-related cases.

• Working with EDB’s Overseas Offices to provide 24x7 IT services 

[What we are looking for]

To meet the challenges of this role, you must have/be:

• At least 5 years’ experience in managing and leading the projects on two or more of the following:

• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.

• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management

• Setup, configuration and maintenance of Storage and backup systems

At least 5 years experience in managing and leading IT Operations teams involving:

• Change Management

• Incident Management

• Problem Management

• Inventory Management

• Security and Patch Management

Experience with the following:

• Cloud Technologies

• Database and Storage Systems

• Next Generation Firewalls (NGFW)

• LAN and WAN networks (including Wifi )

• General Datacenter Technologies 

Experience on the following would be advantageous:

• Amazon Web Services or Microsoft Azure.

• Cisco Networking.

• Palo Alto, Checkpoint or Fortinet NGFWs

• MSSQL database

• Writing and maintaining PowerShell or Python scripting for administration purposes

In addition to the above, you will require:

• Bachelor’s degree in Information Technology or equivalent.

• Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.

•  Proficient in written and spoken communication skills.

• Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.

• Possession of the following certifications would be advantageous.

• CITPM / PMP certification

• CCNP certification

• Microsoft Certified Solutions Expert (MCSE) certification

• AWS or AZURE professional certification

• ITIL v4

• Only Singaporeans may apply

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date

♫You’re hot and you’re cold, You’re in and you’re out, You’re up and you’re down ♪

See how this song applies when you join us as a Reefer Technician – you need to check the temperature of reefer containers in the port (reefer containers refer to shipping containers with built-in refrigeration used for temperature-controlled goods); you need to perform the plugging in and out of the power supply of these reefer containers; and your job involves going up and down flights of stairs.

Voila! This interesting job isn’t for the faint-hearted.

Highlights:

• Monthly gross salary up to S$3,500
• Attractive Bonus Package (Joining Bonus)
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Supportive and Compassionate Management Team

Job Descriptions:

• Conduct plugging in and unplugging of electrical power cables on the reefer containers
• Check and record the temperature of reefer containers
• Report about exceptions of the reefer containers

Job Requirements:

• Proficient in communicating in English
• Able to rotate between Day Shift and Night Shift
• Able to operate Android tablets and VHF radio sets
• Possess a Singapore Class 3 driving licence and able to operate a manual-gear light vehicle
• Able to perform job independently
• Good physical health to handle shift schedules and working outdoors

*Please note that working hours for this role will be from 1-9pm at Suntec*

• Perform L1 and L2 task for Call/remote and Walk-in.
• Identify, analysis and escalate correctly to the correct team for all issues/request/task raised by Client.
• Collaborate with IT application team, IT infrastructure team during system patching for Infra and Applications
• Collaborate with IT application team, IT infrastructure team to resolve issues affecting systems and processes.
• Participate in regular meetings internal and external.
• Identify and Analysis on common occurring tickets and highlight to both client and vendor for a resolution.

Minimum requirements :

• Diploma in IT or equivalant
• 2 to 3 years in L1 and L2 support
• Good communication skills and able to work independently
• Must be able to communicate in Mandarin; proficiency in Japanese will be a plus.

What you’ll do

We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
• Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
• Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
• Ensure a successful and robust onboarding experience for all new customers
• Translate customer feedback into product requirements

What you bring

• 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
• Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
• Experience in IT project management, delivery and project methods is a plus
• Ability and experience to structure and prioritise your work and the work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
• Exceptional English language skills (written and spoken), especially technical vocabulary.
• Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

Please email your resume and details to Peter Hodgson ([email protected]).

Overall Responsibilities:
Working alongside the Teaching team to provide support in Early Years/Drama/Arts and Crafts/Classes/ Holiday Programmes/ Workshops/Shows and Events.

Job Responsibilities
Role is to support the teacher to maintain a safe learning space and help create a fun and supportive environment.
Provide support & encouragement within class, in developing a student’s social & emotional skills.

In classes:

- Setting up of the pre- school equipment and course activities in the studios prior to the classes.
- Carry out routine care duties.
- Classes are drama or dance focussed - include singing, story-telling, role play, puppetry - Involved and assist in playing out the stories, characters and bringing to life the situations in Creative dramas
- Assist within classes (workshops/parties/ Holiday Programmes & Back Stage for shows)
- Help with supervision during rehearsals.
- Use positive discipline techniques at all times.

In Planning & Preparation: Resource & Event organisation, planning and preparation:

- Assist in preparing resources, arts and crafts materials and helping to implement them in the classes alongside the teachers.
- Assist with planning arts and crafts ready for Holiday programmes.
- Assist in preparing Theatre props/scenery for shows.
- Responsible for the upkeep and organisation of teaching resources/arts and craft materials.
- Maintain appearance/decoration of the studios and displays and during times of festivals.

Child development:

- Help in supporting development social and emotional skills.
- Be able to articulate the benefits of the program to the parents.
- Maintain and build a good relationship with children, parents and teachers.
- Attend staff meetings.
- Attend Training.
- Be willing and be prepared to undertake training and professional development activities in house and outside of Centre Stage.

Job Requirements:
You must love working with children!
A passion for the arts and education
Must be a good team player
Reliable
Dedicated
Adaptable and flexible
Good interpersonal skills
Possess a warm, friendly. open personality
Professional manner
Good work ethic
Good spoken and written English skills
Good communication skills
Need to enjoy the arts
Have an artistic eye
Display good organizational skills
Ability to work independently and part of a team
Ability to be self- motivated to do well
Be a good role model
Willing and able to support/implement the Centre stage ethos
Experience - Work experience in an arts or childcare environment an advantage
Those without O levels/Gcse’s may be considered for AT positions


Working Hours:

=> 44 hr. week
=> Two days Off - Sunday + 1 day during the week
=> Candidate must be able commit to Saturdays
=> Location: One North

Job Highlights:
Attractive remuneration, a fun creative working environment with opportunities for professional development.
Join a creative, friendly team
Opportunities to Develop your career further working with Children and within the arts

Salary:
$1700 - $3,000 PCM – dependent on age, experience and qualifications.

Assistant Teachers at Centre Stage
Our Assistant Teachers are important to the work we do and provide an essential support system for children and young people, within our arts education.

The kind of people we are looking for are good at engaging naturally with children and young people. Those that are dynamic, enthusiastic, reliable, enthusiastic, friendly, and warm, artistic, organised, possess strong communication skills and an ability to be self-motivated and committed to support all our programmes, workshops etc .

Our Assistant Teachers should fully participate and actively work together with the team, on all events and in furthering Centre Stage work and company vision and ethos, maintaining standards.

Centre Stage is committed to safeguarding and employees are required to have certificates in or attend training in this area, implement safe working practices, and share the same attention and commitment to child protection and safeguarding.

Employment - We also follow safe recruitment practices and rigorous checks. We require supporting references, child protection, criminal and identity checks.

Ideal but not essential:

GCE ‘O’Levels;
A Certificate or Diploma in Education or equivalent, or working towards a relevant qualification;
A minimum of two years’ experience in a school/arts centre setting;

Please send all enquiries together with a CV to Peter Hodgson ([email protected])

Enthusiastic and experienced in teaching all ages in:

=> 3-12 year olds process driven creative drama & MT – drama, singing, dancing,
=> 8-12 year olds performance & acting skills & MT – drama, singing, dancing,
=> 13 yrs + acting skills & MT – drama, singing, dancing,
=> 8yrs + skills required in preparation towards Trinity/LAMDA Musical Theatre Exams.

Must love working with children and young people, be engaging and inspiring and have the skills, training and experience to back this up.
Must be able to work within a collaborative team, planning and delivering classes, workshops, holiday programmes, birthday party events.
Able to direct, costume and create/build set, for annual productions and class presentations, workshops, events & holiday programmes.
Must have knowledge of and be able to operate basic lights & sound for their productions.

Important: these job roles require complete all rounders, with broad skills and the candidates must be adaptable, flexible and able to multi task. The jobs require creativity, as well as good practical and organisational skills, effective time management abilities and an excellent work ethic. Only those who have the aforementioned skills, together with reliability, good stamina and resilience should apply.

Ideal candidates would be those, having trained as performers, with experience working in the industry and a degree in the same area. Candidates, should have experience a teachers/workshop leaders and be passionate about student development, working and teaching young children, teens and in the arts and arts education.

All candidates - must have:

1: A degree level qualification in the performing Arts or arts education
2: A DBS (previously CRB) UK police check or Singapore equivalent.
3: Provide contact details for two referees from previous line managers.


Full time Position:

=> Two year Contract (renewable)Professional Development
=> Pathways/Benefits

Salary is dependent on age and experience ($4000 - $8000)