Total 45,424 Customer Service job vacancies in Singapore

Our Client is a leader in the Environmental industry in Singapore. Due to their current expansion plan, they are looking for a Finance Controller to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Manage cash flow, including optimization, forecasting, expense management, debt management, collection, budgeting, consolidation, and P&L forecast.
• Responsible for funds in banks for unexpected expenses, procurement activities and operations.
• Develop risk management/control strategy for the Group and handle monthly group consolidation and results analysis.
• Responsible for implementation of financial strategies, including risk minimization and cost enhancement.
• Oversee and manage financial reports, audits, and tax matters and prepare financial metrics based on P&L.
• Provide ROI analysis for overseas investments and advice on investment decisions.
• Oversee finance team, such as performance management and team bonding.
• Provide leadership and guidance, fostering a culture of improvement and accountability.
• Lead financial projects to optimize production and cash flow.
• Develop and maintain ERP and MIS projects.
• Improve internal controls and ensure compliance with regulations.
• Analys and recommend maximizing returns on excess funds.
• Responsible for financial performance and provide insights and recommendations.
• Maintain good relationships with bankers and liquidity providers.
• Perform ad-hoc duties related to the Company’s business activities.

Requirement

• Min Degree in Finance, Accounting, or a related field or CPA
• Min 5 years of relevant experience in manufacturing industry
• Strong experience in FP&A, internal controls, risk management, and regulatory compliance.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

• Provide technical and engineering support for medical aesthetic equipment which includes on-site maintenance servicing.
• Provide after-sales maintenance service to customers, perform calibration of electronic components and execute laser alignment procedures.
• Manage routine repair work and provide troubleshooting and installation setup.
• Manage spare part inventory and warranty spare part returns
• Plan routine servicing schedule and assist in equipment setup for demo and new setup.
• Arrange for equipment maintenance service contract and administrative documentation.

Requirements

• Min Diploma or bachelor’s degree in any Engineering courses
• Min 1 to 3 years of service engineering experience in medical / scientific industry
• Need to have class 3 license

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Job Title:

Part-Time Admin Assistant for IB Tuition Centre

Job Summary:

We are seeking a meticulous and organized Part-Time Admin Assistant to join our IB Tuition Centre. The ideal candidate will be responsible for handling administrative tasks related to invoicing and payment follow-ups. This role is remote and offers flexible working hours.

Key Responsibilities:

• Prepare and send invoices to students and parents in a timely manner.
• Track and record payments received.
• Follow up with clients regarding overdue payments.
• Maintain accurate records of all transactions.
• Assist with other administrative tasks as needed.

Required Skills and Qualifications:

• Previous experience in an administrative or accounting role is preferred.
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Good communication skills, both written and verbal.
• Ability to work independently and manage multiple tasks.
• Familiarity with online payment systems and basic accounting principles.
• High level of integrity and confidentiality.

Additional Information:

• This is a part-time, remote position.
• Flexible working hours, but availability during certain peak times may be required.
• Competitive hourly rate based on experience.

To apply, please send your resume and a brief cover letter to [email protected]

We look forward to hearing from you!

You will be working in an Izakaya or Bar setting servicing customers food and drinks according to their orders and SOP.

Job Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
• Build rapport and communicate with customers, recommending and upselling suitable products

REPAIR AND SERVICE OF DOMESTIC ELECTRICAL/ELECTRONIC APPLIANCES IN FEFRIGERATORS WASHING MACHINES, TV, MICROWAVE OVEN AND ROOM AIR-CONDITIONERS, EXCEPT AUDIO AND VIDEO EQUIPMENT

TRAINEE / SERVICE TECHNICIAN, ELECTRICAL AND ELECTRONICS

RESPONSIBILITIES

• Must be willing to hands on, Home Appliances Repair. On site repair at customer residential home . Training Period 4-8 weeks
• Provide onsite field service technical support Island wide.
• Troubleshooting assistance at customer locations either residential or industrial area.
• Collection of approved quotation amount from the customer on completion of each job.
• Provide field fixes and quality feedback on product.
• Handle all Customer complaints and all repair works.
• Adhere to the defined processes and procedures of the service department.
• Prepare job cards for each job and getting authorization from the service supervisor.
• Must be willing to carry heavy home appliances. – Fridge, Microwave, washing machine etc.

OTHER INFORMATION

• Hire character. Train Skill
• Candidate with good attitude, hardworking and down to earth.
• Working Location in the West – Toh Guan Road. Near Jurong East MRT
• 5.5 days
• Working hours Monday to Friday 8.30am-5.30pm/ Every Saturday 8.30am-12.30pm
• Working and reports to Supervisor
• CLASS 3 LICENSE - Company van provided can drive home after probation
• Salary range between $2600 - $3000 with 1month AWS
• Trainee Technican Salary $2800, After probation $3000
• Attractive Staff Benefits

Kindly send in your resume if you are interested. We regret only shortlisted candidate will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

Join us as Events Management and Marketing support!

Provide positive Events & Marketing Sales support in Tower office and to liaise with various internal and external parties on behalf of S&M Broking/ Direct & LIG team

As a part of the AIA Corporate Solutions Division, the LIG Campaign Manager will be involved in the creation of worksite/virtual customer events/digital marketing campaigns for AIA Broking/Direct/IFA channel to cross-sell Life Insurance to existing insured members of corporate insurance base. This role will also handle an independent group of health and wellness vendors under AIA Flagship employee engagement program “AIA Workwell” to ensure its viability and relevance to the Employee Benefits market. In summary, the candidate will be responsible to develop, monitor and implement growth strategies for Life in Group business to achieve exponential growth.

Events Management

• Plan, co-ordinate and implement Broking/Direct & LIG events from venue sourcing and related logistics planning.
• Development of proposals and detailed plans to support the technical aspect for the events.
• Planning and implementing with the events to increase positive rapports with Business Partners.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Proposed recommended automation solutions i.e.: Automation in LIG Wellness programs bookings
• Vendor Management (LIG Activities)
• Conceptualize and prepare event proposals customized to individual event and to ensure that its within budget & cost.
• Ensure that all vendors quotations and event proposals are presented accurately & effectively within company’s compliance policy.

Supporting and Coordinating with the Sales & Marketing Function

• Handle LIG activities such as responding to Broking/Direct & LIG business partners’ enquiries and to analyse and/or convert into data and monthly sales analytics.
• To co-ordinate, implement & attend sales & operations training service where required
• Handle data and system entry for quotations
• Manage sales quotation activities log, sales reporting & summary
• Review communication materials, deck, implementation timeline etc.
• Co-ordination of weekly billing, renewal growth and BD sales summary
• Assist BDMs on quotation and placement of New Business
• Liaise with both internal & external parties to achieve positive results

Responsibilities

• Able to work under pressure in a dynamic and fast-paced environment.
• Provide excellent admin and operational support for Broking/Direct & LIG teams.
• Liaise with relevant parties to ensure timely deliverance and coordination of projects and tasks.
• Review and propose new ideas to improve the event planning and implementation process to benefit the teams.
• Plan, co-ordinate, monitor and implement all events and activities independently and quick response on site to resolve any issue.
• Responsible in creating digital communication materials and coordinating with external vendors in video production, i.e.: Digital Marketing (eDMs, Employees’ Enrolment email, etc.)
• Any other appropriate duties and responsibilities as assigned.

Requirements:

• At least Diploma holder / A Levels
• Minimum 1 year experience in events management and marketing suppo
• Excellent Microsoft Office skills (Excel etc)
• Excellent PowerPoint skills
• Effective & good communication and interpersonal skills
• Great team mate and flexible to support Broking and Direct team wherever required
• Motivated and strong commitment to team’s success
• Meticulous, efficient, and positive attitude
• Able to handle dateline pressures and intense workload
• Potential to convert to a permanent CRM/ BD executive role

Summary

To ensure complete customer satisfaction with PerkinElmer by providing first level non-technical and basic technical support to customers contacting OneSource Support Services.

Key Accountabilities

Identify & Respond to Customer Inquiries:

• Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other service professionals within PerkinElmer in a way that demonstrates a commitment to total customer satisfaction.
• Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities with other Original Equipment Manufacturers (OEM) and Third-Party Vendors (TPV).
• Contact and negotiate the Enterprise Purchasing of all contract and Spot Buy Purchase Orders on a daily basis.

General Customer Inquiries:

• As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer or reassignment path, achieving resolution and customer satisfaction.
• Channel product sales inquiries to the appropriate sales/service leader.
• Provide back up support for team members assigned to other customers.

Service Scheduling and Processing:

• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer. Obtain customer purchase orders for billable events before work is started.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and assign to PerkinElmer engineer, OEM or TPV, working to schedule out 60-90 days in advance of required event.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Move the Basic start date to reflect service dates which have been moved to a future date.
• Utilize SAP, Service Max and/or customer’s system of record, if required, to capture pertinent detail regarding the event.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes. Submit via portal for processing.

Purchase Req and PO Creation:

• Obtain required documentation and approval prior to creation of Purchase Requisitions for service requests to be completed by non-PerkinElmer suppliers.
• Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchase requisition release.
• Negotiate and contact vendors for Service, pricing and discounts, according to discount matrix.
• Identify vendor /OEM contract up for renewal, 90 days before renewal
• Work with service delivery team to ensure service delivery goals are met for cost savings, cost avoidance and KPIs (Key Performance Indicators).
• Assist with vendor satisfaction surveys; provide results to service leadership, service provider and customer where appropriate.

Out of Scope Charges:

• Run required reports to identify service events which require charge back to the customer.
• Complete the chargeback process, obtaining customer approvals where required, in advance of PKI customer invoicing.
• Maintain surveillance and escalate to service leadership any instances where billing cannot occur due to pending customer approval or funding issues.

Requirements

• Degree or Diploma in any discipline, or 2 years of experience in a team-based customer service environment.
• Ability to work effectively in a team and individually; organized with great time management skills.
• Excellent verbal and written communications skills.
• Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable.
• Self-motivated individual with strong follow-up skills

Job Highlights

• 5-Day Work Week
• Flexible Working Hours
• Paid Term Breaks
• Variable Bonuses
• Medical Benefits
• Multiple Career Track Opportunities

Responsibilities

• Adopt innovative teaching methods and create an engaging learning experience for students
• Curriculum Development
• Participate in Examinations / Seminars / Workshops
• Prepare and deliver lessons that facilitate active learning experiences
• Establish and communicate clear objectives for all learning activities

Requirements

• Min. Bachelor degree
• Familiar with Singapore MOE syllabus
• Relevant teaching experience (preferred)
• Able to work on evenings and both weekends
• Travelling required

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 year contract (Extendable up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm

Job Description

- Handling of administrative work for all departments within the organization

- Incoming phone handling;

- Handling of Company communication channels - Call / Whatsap / WeChat / Telegram / Line

- Backroom mailing management;

- Backroom documentary handling - all bank statements & letters for clients

- Email filtering & highlighting to management on unfollow-up issues

- Cross-team daily/weekly communication, coordination & update on several team working lists

- Manage mails & courier service

- Perform any ad-hoc duties when required

Requirement:

- Committed, competent & concentrate

- Proficient in MS Office applications.

- Adaptable to the fast-paced working environment.

Responsibilities

• Diagnosing issues on the service site and subsequently repairing or replacing defective parts.
• Commissioning and decommissioning our equipment.
• Studying plans, drawings, specifications, and work orders to ascertain work requirements and the sequence of repairs and/or installations.
• Ensuring that deadlines are met for service, repair, and overhaul work.
• Providing technical support for service calls.

Requirements

• Minimum NITEC in Mechatronic/Electrical or Electronics Engineering or it's equivalent
• At least one year of related field service experience
• Understanding of relevant electrical codes, standards, and regulations.
• Proficiency in installing, repairing, and maintaining various types of electrical system equipment and components.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

PlayFACTO @ Junction 10 is looking for experienced and passionate Student Care Teachers to join our team! Positions are available immediatly for the right candidates.

PlayFACTO School is the leading student care provider in positive holistic education and after school care for students of P1-P6. As a Student Care Teacher with PlayFACTO, you will help develop student’s hearts and minds using our unique positive education framework, daily enrichment programmes, and guided assistance of each student's Primary homework assignments.

If you are a passionate educator looking for a fun and engaging environment where you can help your Primary students develop high calibre character and educational foundations for their future, we'd like to hear from you!

Come JOIN US and make difference in student’s lives at PlayFACTO @ Junction 10!

Roles and Responsibilities (Chinese Teacher)

• Delivery and presentation of Chinese lesson content to children
• Supervise and guide primary school children (primary 1 to 6) with their Chinese homework, spelling practice and test and lesson work
• Communicate with parents and guardians regarding children’s Chinese language progress
• Administrative work (filing of worksheets, lesson preparation)
• Any other ad-hoc duties as delegated by Centre Head

Requirements (Chinese Teacher):

• Minimum 1-2 years of experience in education/student care/classroom experience, preferably at the primary level
• Strong command of Chinese language
• Prior experience as a Chinese teacher or tutor
• Possess good communication skills and classroom management
• Committed to developing and teaching children
• Have a willingness to learn

Benefits (Student Care Teacher):

• Competitive salary commensurate to each teacher’s qualifications, experience, dedication, and skill in the classroom
• Growth opportunities
• Full academic/operational training provided
• Yearly internal Professional Development courses and opportunities for external Professional Development
• A happy and positive work environment!

Does PlayFACTO sound like a good fit for you? Please apply here or send your resume via WhatsApp to 9832 2996 or to [email protected]

Please include in your resume your educational background, your work history, details of your last work experience and 1 referee that can provide a review of your previous job performance.

Please note that only short-listed candidates will be notified for interview.

Job Descriptions:

· Manage Reception area and Visitor Management activities.

· Responsible for handling incoming and outgoing calls including distribution of any messages.

· Receive and or pick up packages/documents from courier or mail services; sorts and hands over item(s) to recipients.

· Manage uniforms & safety shoes stock requirements including the co-ordination of orders and goods delivery.

· Ensure all internal & external meeting rooms are kept clean and tidy are ready to be used.

· Assist on office administrative function; support event-organizing, purchase of stationary items.

· Ad hoc other duties as directed by the Management from time to time.

Job Requirements:

· N/ O Levels / ITE certification in Business Administration/ Commerce/Finance or Admin.

· Minimum 3 years of Receptionist , Admin, Telephone Operator or any relevant working experience.

· Good PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions & Microsoft Office.

- 5 day work week

Office Location will be at Tagore Lane ( accessible by buses and nearby Mrt)

Main Responsibilities

-Report to the Restaurant Manager or management staff appointed by the Company.

-Play a vital role in providing excellent dining experiences to our guests.

-Responsible for delivering exceptional service, taking orders, serving food and beverages, and ensuring guest satisfaction.

-Anticipate guest needs, responding promptly and courteously to requests or issues.

-Serve food and beverages to guests, ensuring accuracy and timeliness.

-Assist in cleaning and resetting tables for the next guest.

-Uphold high standards of professionalism and customer service at all times.

-Adhere to the company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-The ideal candidate should possess strong communication skills, attention to detail

-Ability to work flexible schedules, including evenings, weekends, and holidays.

-Physical stamina to stand and walk for extended periods and lift and carry trays or equipment as needed.

-Strict sense of hygiene and safety standards

-Basic language skills

Our client is from global travel retail industry. They are looking for a Customer Experience Executive to assist their Service Excellence team for the next phrase of their business. They are located in East – easily accessible. The Customer Experience Executive is responsible for:

Duties

• Provide exceptional customer service through email and feedback portals, resolving issues promptly and professionally.
• Understand our products and services to offer personalized recommendations and solutions.
• Use active listening to meet customer needs and preferences, collaborating with colleagues to achieve satisfaction targets.
• Analyze customer feedback to enhance the customer experience and maintain service recovery protocols.
• Manage and support the customer journey across all touchpoints, including on-site, online, social media, and delivery.

Requirements

• Diploma or Degree in relevant business related discipline
• Proven track records in relevant role and responsibilities
• At least 2 years’ experience in similar role

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Job Responsibilities:

• Responsible for handling food and beverage orders and serving guests
• Provide friendly, excellent service to all guests.
• Ensure cleanliness of restaurant
• Ensure compliance with SFA regulations
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements

• No Experience are also welcome
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Self motivated with good people skills
• Willing to work shift hours, weekends and Public Holidays

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Responsibilities

• Check for completeness of job files received from Operations.

• Check the customer’s billing requirement based on the specific job file, customers’ contract or customers’ standing instructions.

• Check and clarify the pricing, customer information and job information to ensure billing accuracy.

• Enter the billing information in the SAP System and generate the invoice for Operations checking and endorsement.

• Follow-up on unbilled jobs and ensure it is completed within a given timeframe.

• Prepare and submit testing reports and dispatch invoices when required.

• Support Billing Manager in KPI monitoring and other weekly/ monthly reporting.

Job Requirements

• Minimum Diploma in either Accounting, Business Administration, Finance or relevant field.

• Minimum 3 years in either Accounts Receivable, Billings or Customer Service would be an advantage.

• Meticulous and have an eye for details.

• Must know SAP System

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Job Descriptions

• Undertaking the responsiblity of teaching the class in accordance to our curriculum and guidelines.
• Classroom management, planning of curriculum, prepare teaching aids and classroom decoration.
• Collaboration with all teaching staff to achieve high standard of teaching and caring to children.
• Evaluate and document children’s progress development and communicate professionally with parents regarding their children’s performance.
• Ensure the safety and well beings of children remail vigilant at all times, follow health, safety, nutritional and hygiene standards.

Job Requirements

• Diploma in Early Childhood Care & Education/Advanced Certificate in Early Years.
• Computer literacy.
• Good Communication and Interpersonal Skills.
• Must be a good team player.

Contract: 1 year

Location: Raffles Place

Salary: Up to $3000 + Completion Bonus

Responsibilities

• Handle claims registration for Life Insurance and General Insurance Personal Lines within the required turnaround time and ensure that claims are registered accurately in the system.
• Handle screening of medical bills to verify with policy information and status.
• Support claim officers in the requisition for payments on approved claims.
• Matching of cheques with settlement letters to ensure matched accurately and timely to meet the expected turnaround time.
• Liaise with claimants, policyholders and agents on outstanding requirements including sending acknowledgement email.
• Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.

Requirements

• Diploma holder with relevant admin duties or customer service experience
• Excellent verbal & written communication skills
• Team player
• Meticulous and able to multitask

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

RESPONSIBILITIES

• To conduct market research and surveys to understand the industry trends and customer needs for smart solutions.
• Stay updated on the latest smart technologies, products, and market trends.
• To develop and implement sales plan to meet the sales target for smart products and solution
• To build and maintain strong relationships with key decision-makers and stakeholders.
• To prepare, and deliver good and effective sales presentations, highlighting the benefits and features of smart products.
• Work with another department to ensure smooth transition from sales to implementation to ensure customer satisfaction and successful project delivery.
• To track and monitor customer feedback and satisfaction, addressing all issues as reported.

REQUIREMENTS

• Tertiary or diploma holder, preferably in the engineering or electronic fields with solid understanding of IoT technologies, including sensors, connectivity protocols, data analytics, etc.
• Able to articulate how these technologies work together to create value for customers.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

-          Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.

-          Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.

-          Utilize active listening skills to understand customer needs and preferences, and respond accordingly.

-          Collaborate with colleagues to achieve customer satisfaction targets.

-          Participate in training and development programs to continuously improve customer service skills and product knowledge.

-          Analyze customer feedback and provide insights to improve customer experience.

-          Develop and maintain a loyal customer base through personalized interactions and excellent service.

-          Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees

-          Steering and manage Customer’s experience both on line and off line.

-          Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc

-          Provide and upkeep service recovery protocol.

-          Effectively supervises the day-to-day operation/activities of the customer service team

-          Any other ad-hoc assignment as assigned by the Superiors

·       Diploma or Degree in relevant business related discipline

·       Proven track records in relevant role and responsibilities

·       At least 2 years’ experience in similar role

·       Strong written and oral English communication skills

·       Excellent customer-service orientation

·       Ability to communicate effectively with multi-departments and external stakeholders

·       Problem-solving skills and meticulous attention to detail

·       Good organisational and customer service skills

·       Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Location: Henderson Road

Working Hour: Mon to Fri, 9AM – 6PM

Salary: $4,000 - $5,000

Job Scope

• Be the primary technical contact for customers
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering.
• Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• Be willing to travel if needed.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279