We're Bloomberg. From the largest sell-side institutions right through to the two-person hedge fund - we're an integral part of the financial markets workflow in every corner of the world. We provide our users with up to the millisecond market moves and analytics as well as connecting them with their counterparts and the wider community of 350,000 Bloomberg Terminal subscribers.
Our Sales teams are industry renowned for their subject matter expertise and platinum service levels. You'll have industry renowned training, not just when you join us, but continually throughout your career here. Just like we invest in our products, we invest in our people. It gives us the edge.
The Team:
Customer Account Management Support (CAMS) assist Enterprise Sales by managing large client projects and helping to tackle ongoing or complex unresolved issues. By having a detailed understanding of Bloomberg processes and procedures, CAMS can act in an advisory role to identify opportunities to improve internal efficiency and to enhance the client's experience. CAMS is a liaison between the customer, sales, and other internal groups; we follow-up with customer concerns and objections, and navigate them through to resolution. All whilst supporting company initiatives and maintaining excellent customer support.
The department is an exciting next step for somebody who excels at problem solving and project management, has strong communication skills, and who enjoys working directly with internal stakeholders and external clients. A passion for client relationship management and the ability to build a strong internal network within Bloomberg is crucial to be successful in this role.
As a CAMS representative, you will look after your own group of Sales teams and you are encouraged to be independent in this area by looking for ways to grow their business and educate their teams.
We’ll trust you to:
- Serve as a liaison between customers, financial product sales and all Bloomberg operational departments addressing customer requests
- Take ownership of escalated customer issues and bring them to resolution
- Analyze complex issues and formulate next steps and a clear path forward
- Collaborate with and influence internally various stakeholders and subject matter experts across business functions and levels
- Support projects around company initiatives and sales with ad-hoc reporting and requests
- Manage multiple projects at a time, while maintaining sharp attention to detail
- Think out-of-the-box in finding new solutions
- Identify opportunities to improve efficiencies and/or enhance the customer experience
You'll need to have:
- 3+ years of experience working in a Financial Services or Financial Technology company
- Previous support experience in a client facing environment (sales support, customer support, etc..)
- Experience managing multiple sales oriented projects
- Experience working with a wide range of internal teams and departments (i.e. legal, COO, sales, technical support, etc..)
- Strong organizational skills and attention to detail
- Tenacious and creative problem solving skills
- Self-starter with the ability to take a proactive approach in their role
- Strong presentation and communication skills in English
- Demonstrated continuous career growth within an organisation
- Bachelor’s degree or degree-equivalent qualifications
We'd also like to see:
- An interest in developing a career within the financial markets industry
- Demonstrated experience delivering high quality customer support experiences to clients
- Additional Asian language skill, for supporting our teams and clients across the APAC region
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/.
Why Bloomberg?
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
Singapore | www.bloomberg.com/singapore
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected](Americas), [email protected](Europe, the Middle East and Africa), or [email protected](Asia-Pacific), based on the region you are submitting an application for.
