Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.

Operations

To run healthcare service operations

Lead front office team to improve internal processes and customer experience

Patient Experience

Propose improvements & innovation in design for service operations

Customer experience mapping

Team Management

Conduct staff training for new and existing staff

Assist in HR processes – recruitment, on boarding

Performance management

Requirements:

Diploma or Degree in Hospitality / Customer experience

Strong organizational skills with a problem-solving attitude

Excellent written and verbal communication skills

An excellent competitive salary and benefits package is available to the right candidate.

Role and Responsibilities

• Meet & Greet client(s) on the first day of training

• To conduct facilities & safety briefing to client(s)

• To welcome client(s) in a friendly, highly respectful manner and to be the main point of contact for client(s) during their training

• Interacts with client(s) and answers all customer questions especially on course requirement

• Assist with client(s) CAE check-in processes to ensure collection of appropriate pa­perwork

• Security clearance submissions to stakeholder(s) for approval

• Long term pass application submission for internal customer(s)
• Working closely with the other departments (Training, Sales, Technical, Finance and Scheduling) to assist client(s) with any issues/ concerns
• Assist E-entry visa application for client(s)

• Issue Letter of Visa invitation and/or Letter of Business invitation for internal and external customer(s)

• Support on lodging and logistic for client(s)

• Pre-training package information to be sent prior to training

• Send calendar invite to client(s) for meeting(s) and/or other matter(s)

• Coordinates and schedule media tour(s) and/or site visit(s) planned

• Relays information regarding advisories or memorandum(s)

• Monitor and answer any inquiries about products, training and services received via phone, email and online

• Provide quality customer service on every call received and communicate clearly and effectively with caller. Ensure a warm call transfer is done if there is a need for the caller to speak to other department(s) or personnel for assistance or enquiry
  Send survey email to client(s) daily and approach client(s) to share their feedback
• Inventory check and requisition
• Manage the customer lounge hygiene and supplies in order

• Support administrative matter(s) request by client(s)

• Planning, coordinating and organise meeting(s) for stakeholder(s)

• Collect mail, sort, and allocate. Outgoing mails to be recorded prior mailing out

• Incoming and outgoing courier services
  Responsible in accommodating training booking request(s) submitted by airline planner(s)
• Responsible in planning airlines training roster in the Gemini system
• Publish Instructor(s) and Airline(s) confirmed training schedule(s)
• Notify instructor(s) and crew(s) of their planned simulator session(s)/classes/practical drill and all other relevant duties assigned in a timely manner including any last-minute change(s)
• Resolve scheduling and instructor qualification conflict(s)
• Ensure all event(s) are assigned to appropriate regulation(s) 
• Able and willing to perform the scheduling duties of any schedulers and to ensure planning is done within timeline
• Liaison between internal and external customer(s) for classroom booking request and instructor’s assignment
• Any simulator delay/Aircraft on ground, to notify the respective customer(s)
• Ensure crew name(s) are assigned to the training session(s)
• Responsible to review the journey log on the last day of the month
• Responsible to communicate with finance and airline planner(s) on month end closing matter(s)
• To ensure smooth daily operations of pilot training(s)
• Respond to queries from instructor(s), crew/customer(s) and other relevant parties
• Any other duties as may be required

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

Job Scope and Responsibilities

· Provide friendly, quality service

· Highlights special promotion, give recommendations of menu, take orders and serve of food

· Able to use POS accordingly

· Able to handle customer feedback and service recovery

· Have knowledge in every dish and beverage served to provide explanations

· Coordinating with kitchen staff to ensure smooth and efficient operations

· Ensure cleanliness and hygiene are kept up to standards all time

· Attend staff training

· Receive phone reservations

· Monitor and manage inventory

· Able to fulfil other required service related delegations

Requirements

· 5 1/2days a week (44 hours/Week)

· Be punctual

· Be responsible and have initiative

· Willingness to learn and receptive to feedback

· Demonstrate a positive attitude

· Able to adopt to a fast paced work environment

· Good personal grooming and hygiene

. Able to work on weekend and public holiday

Benefits

· Meals provided

. Medical Benefit

. Staff discount

Supplemental pay types:

• Overtime pay
• Performance bonus
• Tips

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Ang Mo Kio), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Ang Mo Kio

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

Summary of Position:

Provides engineering and field support for Fugro Satellite Positioning services and related products.

About the role:

• Tests GNSS equipment and related products received from manufacturers.
• Tests GNSS antenna systems.
• Prepares test setups for monitoring of signal quality.
• Maintains test equipment and tool sets.
• Maintains test documentation.
• Maintains service documentation for all FSP equipment.
• Provides technical support as required.
• Provides field support as required.
• Fault finds / repaired returned failed products from customers.
• Undertakes installation of FSP equipment / systems on customer’s marine / DP vessels.
• Maintains installation documentation.

Key Performance Areas:

Quality Assurance:

• Compliance with all requirements of the company Business Management System

Health, Safety & Environment

• Observes HSE procedures and reports potential hazards to the HSE Manager.

Customer Support:

• Responds in a timely and courteous manner to requests for client service and assistance.

Operations:

• All jobs completed accurately and in a timely manner.

About you:

• At least diploma in Electronic Engineering or similar or two years related experience and/or training or equivalent combination of education and experience.
• Extensive knowledge of RF and Microwave receiver systems.
• Understanding of electronic assembly process
• Understanding of DGPS/GPS systems.
• Must have basic electronic hardware, software and networking awareness.
• Must be able to undertake frequent business travel (at short notice when required).

What we offer

Competitive salary with Annual Wage Supplement

Generous paid-leave

Career & training opportunities (international opportunities possible)

Company shuttle from various pick-up at MRT stations across Singapore

Collective health insurance and outpatient benefits;

Employee Assistance Programme (EAP) to provide help when you need extra support.

Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc)

**Benefits may vary according to position/contract/grade level.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

How to apply

• Please include your latest resume in the application.
• Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).
• We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.

*Please note that we currently have a commitment period of at least 6 months

Location: Barker & Pooch, 224 Telok Kurau Rd, #01-05 Uni Building, Singapore 423836

Job Type: Full-Time/Part-Time/Volunteer

Join Us at Barker & Pooch: Where Every Dog's Tail Wag Tells Our Story!

At Barker & Pooch, we pride ourselves on crafting fitness programs that cater to every dog's individual needs. In cities like Singapore, where open spaces are limited, we challenge the notion that dog fitness requires vast outdoor spaces.

We are on a mission to help our pups live their best lives, and we need passionate individuals who are just as dog-crazy and committed to keeping them active and healthy as we are. At Barker & Pooch, you're not just getting a job; you're joining a team that leaves paw prints on the souls of our canine friends.

Job Description:

As our Dog Care Handler aka Recovery Team, you will be part of our diverse team, united by a common goal: to extend the active, joy-packed lives of our canine pals. The post-exercise care team is the first stop of the dog's recovery progress. You will learn not only how to shower and blow dry dogs but also our recovery massage technique and being the calming factor of the dogs.

Post-Exercise Care - The Pampering Pro:

• Help dogs wind down with a nice rubdown or gentle stretch after their workout.
• Give each dog a refreshing post-exercise massage shower and blowdry to ensure they have the best recovery experience.
• Walk and manage dogs of all sizes with kindness and patience.
• Keep the recovery area squeaky clean for our next furry customer to enjoy.

The Spirit of Barker & Pooch - What We Need from You:

• High energy and enthusiasm for working with dogs.
• Eagerness to learn about canine fitness.
• Ability to handle unexpected situations calmly.
• Attention to detail and commitment to excellent service.
• A proactive and learning-oriented mindset.
• Experience with dogs (highly desirable but not essential).
• Strong team collaboration skills.
• Deep interest in the well-being of our canine clients.
• A big heart for dogs and their health.

Requirements

• Full-time and part-time positions are available.
• Part-timers must work at least 3 shifts per week, including weekdays and weekends.
• Open to interns, volunteers, and school community service participants.
• Note: No employment visas are available.

Join us and make a real impact on the physical and emotional well-being of dogs. Apply now and help us lead the pack in canine fitness!

Job Types: Full-time, Part-time, Internship, Fresh graduate, Student job

Salary: $11.00 per hour

Work Location: In person

Role description

· Prepare and serve food to the clients

· Clean and keep the utensils and cutleries

· Keep the centre and pantry clean and tidy

· Provide companionship to clients, if requested

Know-how

· Mopping floor

· Cleaning windows

· Basic culinary skills and food hygiene

Responsibilities

· Vacuum and mop floor or carpets

· Clean cupboards, shelves, windows and glass doors

· Sanitize the tables, chairs, games and gym equipment

· Clear rubbish bags

· Prepare and serve the food to clients

· Perform simple housekeeping chores

· Provide companionship to clients

Aims

· Keep the centre clean

· Prepare meals for clients

Most important stakeholders

· Center Manager: reporting

· Employees of Hovi Care

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

1) do import or export documentations

2) liaise with clients, agent n shipping lines

3) handling of bookings

4) computing monthly P&L

Qualifications

Diploma graduates with Diploma in Maritime Studies/Logistics of shipping discipline with 1 to 2 years experieence. No experience is welcome

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Attend to questions from clients.
• Help in the creation of a sales proposal.
• Organise customer after-sale support.
• Complete order processing promptly and accurately.
• Coordinate and manage delivery plans with customers.
• Help with the creation of event and conference promotional materials.
• Organise information, equipment, resources, and project operations.
• Track the development of the project and assist with resolving any problems.
• Create and manage thorough project plans, reports, and documentation.

Requirements:

• Min Nitec in Engineering or it's equivalent
• At least one year working experience in the same capacity.
• A strong focus on providing excellent customer service and outstanding written, oral, and electronic communication abilities.
• Prior knowledge in AutoCAD is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• At least 4-8 years’ relevant work experience in office administration and provision of secretariat support
• People-oriented with strong interpersonal, verbal and written communication skills
• Self-driven, independent and a team player with good event organization skills
• Proficient in Microsoft and Adobe applications. Proficiency in other digital platforms such Power BI and Padlet would be an advantage
• Knowledge/experience in student management systems/processes would be an advantage

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 27 March 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

• Provide full support for HR Department in reporting to HR Manager
• Welcoming visitors, clients, and employees as they arrive at the office, and directing them to the appropriate person or department.
• Managing incoming calls, taking messages, and transferring calls to the appropriate staff member or department.
• Sorting and distributing incoming mail to various departments and warehouses.
• Coordinating appointments, meetings, and conference room bookings.
• Planning, sourcing and coordinating of company events and activities with HR Team.
• Ensuring the reception area is clean, organized, and presentable at all times.
• Responding to general inquiries from visitors, clients, and employees, or directing them to the appropriate resource.

HR Administrator Duties:

• Assisting with the recruitment process by posting job ads, screening resumes, scheduling interviews, and corresponding with candidates.
• Process work pass renewal with CORPass, WPOL, EPOL. With renewal of foreign Work Permits / SPASS / EP, LOC and PLOC.
• Coordinating new hire paperwork, conducting orientation sessions, and assisting new employees with the onboarding process.
• Maintaining accurate and up-to-date employee records, including personal information, employment contracts, and performance evaluations.
• Assisting employees with foreign employees work pass issues, benefits enrollment, processing changes, and answering questions related to health insurance, retirement plans, and other benefits programs.
• Assisting with the development and implementation of HR policies, procedures, and programs, and ensuring compliance with relevant laws and regulations.
• Providing support to employees on HR-related matters, such as resolving conflicts, addressing grievances, and facilitating communication between employees and management.
• Coordinating training sessions, workshops, and other learning opportunities for employees as assigned by departments.

Requirements

• Min O Levels / NITEC / Diploma in Human Resource
• Min 1 years’ experience in payroll and HR related
• Proactive in Teams Meeting and discussions
• Able to work in a fast paced environment and meet tight datelines
• Meticulous and possess good communication skills to interact with staff from all levels
• A reliable team player with excellent communication skills
• Fresh graduates are welcome!

Why Join Us?!

++ Group Hospitalization Insurance Coverage

++ Training & Courses funded by Company as part of jobscope requirements

++ Year End Bonuses

++ Long Term Service Awards

++ Medical Claims

++ Dental & Optical Benefits yearly

Job Description

The person is responsible for communicating with the customers/distributors on the solution needs and after-sales needs.

The job will require providing the quotation, sales follow, sales forecast,and sales presentation.

Generate and review sales quotations,order processing and invoicing.

Review customer sales orders,proposals, purchase orders, andrelated information.

Preparation of documents for sales operations, customer-related reports to management, sales and customersas required.

Generate price list for sales team,based on information from principals.

Monitor & update sales team with relevant information from principals.

Effectively engage with externalcustomers, suppliers, financiers andinternal colleagues including shipping,finance, technical, service, sales andmarketing, as required.

Provide admin support where necessary. e.g. filing, data entry,retrieval of documents, or any other duties assigned.

Job Requirements

Two years of relevant working experience in a manufacturingenvironment.

Excellent communication andinterpersonal skills.

Able to multi-task and work withminimal supervision.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Guest Service Officer directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. Responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement.

Primary Responsibilities:

- Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.

- To develop and maintain close business contact with the in-house guests to provide a positive impression.

- Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.

- Ensure timely reply to any guest enquiries via websites and email enquiry.

- Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.

- To ensure all guests data are updated in PMS system.

- To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures

- To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.

- Work closely with the team & other departments to ensure all information are shared promptly.

- Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.

- Performs Cashier-related function such as posting charges to guest as well as ensuring all transactions are well accounted for. To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.

- Develop the desired salesmanship skills to maximize on the room revenue and provide our guests with options. He/she must be knowledgeable to present pricing options/alternatives to meet guests’ request.

- To be well versed in property’s standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.

- To develop a working knowledge of Property Management System (PMS) to aid in the various job function.

- To prepare welcome folders and relevant materials for LSG guests and before the arrival.

- Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.

- To continuously strive to meet Front office objective i.e. up-selling, guest preferences, Discovery Loyalty Programme etc.

- To ensure all vouchers, such as rebate, paid out’s, voided etc for the AGRM/OM has proper authorisation before submission to Finance department.

- To perform other duties assigned by the Management from time to time.

Job Scope:

• Responsible for the triage for specialist outpatient clinic appointment requests received from different referral steams
• Consolidate appointments for patients where appropriate
• Assist to confirm patients’ attendance especially for first visit appointments, and assist in cancelations, rescheduling or ad hoc patient enquiry
• Contribute to the implementation of department plans to right site outpatient referrals via risk stratification on the basis of available historical clinical, biochemical and radiological information
• Work closely with referring healthcare stakeholders regarding the outcome of the outpatient referral request made
• Assis to plan outpatient visit as per available clinic slot based on estimated urgency to be seen
• Collate and evaluate appointment waiting time data for department review
• Responsible for proper documentation of appointment allocation and triaging data, with adherence to PDPA policies
• Ad hoc duties as assigned

Job Requirements:

• Minimum a Degree in Life Science
• Registered Nurses with a Degree in Nursing are welcomed to apply
• Relevant working experience in healthcare industry would be an added advantage
• Competent in MS Office
• Good communication and interpersonal skills

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

The IT Operator is responsible for:

Provide single point of contact for incident, service request and escalation.

• Monitor, manage and maintain data centre operation and facilities.

• Manage equipment movement

• Daily monitoring of status

• Ensure proper running of the existing data centre systems.

• Perform tape mount and un-mount for the backup operation.

• Handle the portable media storage for off-site storage.

• Liaise with the vendor on maintenance and enhancement issues.

• Troubleshoot and report system incidents/problem and abnormalities.

• Resolve incidents related to routine problems or known issues.

• Adhere to service level agreement for response time and turnaround time.

• Able to work shift including weekends and public holidays.

• Possess Diploma in Computer Science/Electronics/IT or equivalent

• Minimum 1 year of relevant working experience in IT infrastructure operation

• 12 hrs shift working

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Scope

· Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.

· Answer all incoming calls promptly and effectively in an efficient and professional manner.

· Document all calls and actions taken into system ensuring that all updates and amendments are accurate.

· Follow through and take ownership on all queries from customer where possible.

· Work towards KPI set by Leader.

· Able to work unsupervised and maintain professionalism.

· Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.

· Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

· 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred

· Min. Nitec in office administration

· Experience with Microsoft Office and able to demonstrate diligence and meticulous traits

· Possess customer centric qualities

· Good interpersonal & phone communication skills.


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Islandwide), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Islandwide

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Job Description

Successful candidate will be supporting the sales team with rates and shipment bookings. Job is administrative

Job Scope

• Attending to client enquires and needs.
• Collaborating with team members in providing appropriate freight solutions.
Following through, executing and reviewing freight jobs.
• Maintaining strong relations between industry players and stakeholders.
• Refining and the process along the way, working towards a win-win solution for both clients and company. 


Requirements:

Minimum GCE ‘O’ Level

Good working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook)

Good communication and interpersonal skills

Service orientated with good initiative

Able to commit for overtime when required

Experience not required as On Job Training will be provided

Benefits:

· Working Hours:

Monday to Friday: 10.00am to 6.00pm

Sat.: 9.00am to 1.00pm (Alternate Sat, Work from Home)

· Attractive Remuneration Package (Basic, Performance Bonuses)

· Career Advancement

· Training Opportunities

· Medical and Insurance Coverage

Who are we?

Responsibilities

• Follow up on renewal agreement with existing tenants

• Maintaining and updating tenant’s work pass and passport

• Advertising for vacant rooms

• Arrange appointments with prospect tenant for room viewing

• Ad-hoc duties when assigned

Job Requirements:

• Able to work independently

• Good in English and Mandarin

• Good in Microsoft Excel & Word

• No experiences required

• Only for Singaporean