Total 7,120 Customer Service job vacancies in no 3 changi business park crescent changi business park singapore

• Working days: Monday - Friday
• Working Hours:
  School Holidays : 7am-2pm & 12pm to 7pm ( 2 shift)
  Non School Holiday: 12pm-7pm
• Salary: $1500 - $1700
• Location: Ubi Ave

Responsibilities:
Admin

• Handle administrative matters to support enrolments and centre operations
• Manage attendance of students
• Key in data ( School fees )
• Support ad-hoc centre activities
• Support orientation scheduling and administrative matters

Student Care Teacher (Relief)
• Guide student on their school homework and assignments
• Conduct daily student care and school holiday programs
• Monitor and record the student’s progress and ensure that learning goals are met
• Develop and implement new lesson plans and other creative activities
• Create a fun and interactive learning environment
• Communicate with parents on their child’s learning progress
• Provide administrative support for the centre’s operations and events

Requirements:

• Minimum O levels
• Basic computer knowledge ( Excel , Word , Powerpoint)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are one of world's leading life insurance brokers in the field of Private Placement Life Insurance (PPLI) with our headquarters in Switzerland seeking high performing candidates to grow with us in Asia. In our dynamic team you will be encouraged, challenged, and empowered to be your best self. We would like to thrive with you to provide excellent services to our clients and partners around the world.

Responsibilities & Tasks

• Support Sales Partners to provide customized insurance-based solutions to High Net Worth (HNW) clients
• Provide end-to-end case management support and ensure efficient execution of insurance applications and liaison with insurance carriers and business partners internationally
• Prepare illustrations and product comparisons for client presentations
• Arrange medical examinations and ensure fulfillment of underwriting requirements
• Provide after sales policy services support
• Participate in improvement of internal processes and ad-hoc assignment or projects when required

Requirements

• Bachelor Degree holder, preferably in any business related disciplines
• Minimum 3+ years of relevant working experience in insurance administration support/ client servicing/ sales operations in an insurance company and/or brokerage
• Client centric with excellent communication skills in English and preferably in Chinese
• Flexible, detail-minded with distinctive service mindset
• Ability to work independently and proactively
• Ability to multitask and work in fast-paced environment
• Willingness and ability to share and impart knowledge & skills to team members
• Resilient, flexible & ready to go the extra mile

What we offer

• A challenging and demanding work environment in a dynamic, success-oriented team
• Attractive Renumeration package

We are seeking a talented and experienced Senior Performance Marketing Manager to join our team. As a Performance Marketing Manager, you will be responsible for developing, implementing, and optimizing performance marketing campaigns across various digital channels to drive customer acquisition, retention, and revenue growth.

Responsibilities:

1. Develop and execute comprehensive performance marketing strategies to meet business objectives and KPIs.
2. Plan, implement, and optimize paid advertising campaigns across various digital channels such as search engines, social media platforms, display networks, and other relevant channels.
3. Conduct thorough keyword research and audience targeting to optimize campaign performance and maximize ROI.
4. Analyze campaign performance metrics, track KPIs, and provide regular reporting and insights to stakeholders.
5. Continuously monitor and optimize campaigns to improve performance, including A/B testing, ad creative testing, landing page optimization, and bid management.
6. Collaborate with internal teams, including creative, product, and analytics teams, to develop effective marketing assets and landing pages.
7. Stay updated on industry trends, best practices, and new technologies in performance marketing, and implement innovative strategies to stay ahead of the competition.
8. Manage relationships with external agencies and vendors to ensure campaign objectives are met within budget and timelines.
9. Identify opportunities for growth and expansion into new markets or channels based on performance analysis and market research.
10. Work closely with the marketing leadership team to develop overall marketing strategies and contribute to the company's growth initiatives.

Qualifications:

1. Bachelor's degree in Marketing, Business Administration, or related field. MBA or advanced degree is a plus.
2. Proven experience in performance marketing, digital marketing, or a related field, with a track record of successfully managing and optimizing digital advertising campaigns.
3. Strong analytical skills and proficiency in data analysis tools such as Google Analytics, Google Ads, Facebook Ads Manager, etc.
4. In-depth knowledge of digital advertising platforms, ad formats, targeting options, and best practices.
5. Excellent communication skills with the ability to effectively collaborate with cross-functional teams and communicate complex ideas in a clear and concise manner.

Job Responsiblities:

1. Assist in the formulation of strategies to build a lasting connection with consumers

2. Plan and monitor the ongoing company presence on social media (Instagram, Wechat, Facebook etc.)

3. Launch optimized online adverts through Google Adwords, etc. to increase company and brand awareness

4. Provide creative ideas for content marketing

5. Identify the latest trends and technologies affecting our industry

6. Coordinate public relations with media agencies and vendors if any

7. Any other duties when assigned

Requirements:

- At least Bachelor's Degree / Post Graduate Diploma / Professional Degree in Marketing or equivalent

- Able to work tuition centre working hours

- Required Skills (s): Microsoft Office

• Able to achieve monthly sales target
• Able to assist in business development and channel/referral scheme in the education industry
• Responsible for the external and internal promotion, marketing and sales of the various programs
• Responsible for business volume for the assigned range of programs
• Develop sales & marketing strategies and provide direction and support for its implementations
• Maintain high level of relationship with students, clients and partners
• Involvement in marketing and sales campaigns, including advertising, cold calling, exhibitions or education fairs and other public exercises
• Preparation of relevant reports crucial to the effective monitoring and evaluation of the sales performance and the programs
• Attractive commission payout

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Candidates should possess one or more of the following skills:

• Strong understanding of industry and enterprise business/ customer processes and
• relevant application of CRM concepts to these process
• Define, design and deliver best in class functional architecture and solutions
• Successfully executed at least 3 end to end IT projects: requirements, gathering/analysis, solution functional design, system configurations, testing, training, documentations, go live, support
• Participate and lead one of more projects
• Advantage: Experience in Microsoft Dynamics CRM or leading Enterprise CRM packages (e.g. Oracle/Siebel, Salesforce, SAP CRM, etc.)
• Advantage: Proven Project management skills/ PMP certified

Requirements

• Computer Science or related discipline Diploma or Degree from a reputable institution with 2-10 years of relevant experience
• Client focused; Passionate about delivering best in class solutions to clients
• Excellent written and verbal communications skills
• Responsible, proactive, problem solver
• Strong business acumen and understanding of business and CRM best practices and approaches, with ability to transform issues to value added solutions for clients
• Able to work independently and as a team
• Self motivated, hands-on and willing to learn new solutions and technologies

Note: Positions for entry level candidates with excellent credentials and interest in a dynamic environment may be considered)

Responsibilities

• Install and integrate new server hardware (and VMs), software and business applications for client-environment and joining to existing networks
• Set-up, Optimizing and maintaining network security protocols, such as secure socket layer (SSL), secure file transfer protocol (SFTP), and virtual private networks (VPNs)
• Maintaining IT operations such as applications, email systems, hardware, software, and network security tools
• Fixing software and hardware configuration issues for users or from inspection of the systems
• Updating virus protection software to keep data and communications protected
• Troubleshoot issues and outages
• Set-up and Managed Azure subscriptions & resource group
• Set-up Managed role based access control and create and configure a network security group
• Provided technical support for all aspects of the cloud infrastructure to include network connectivity, storage, virtual machines (VMs), etc.
• Created and maintained documentation related to systems management processes and procedures as well as system configurations.
• Ensure security through access controls, backups and firewalls
• Support and administer third-party applications
• Experience in cloud technology

Job Requirements:

• Minimum 5 years of experience
• Good Technical skills in Systems Support and Management
• Systematic and organised
• Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
• Diploma or Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, Business Applications, Cybersecurity or related disciplines
• Training provided.
• Bonus : Microsoft Dynamics CRM, MS SQL, Azure Technologies, CyberSecurity, Cloud technologies

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

About the Company:

Our client are a leading financial institution dedicated to being partners for every life and protectors for every future. We foster a culture of diversity, inclusion, and support, empowering people to excel and make a meaningful impact. The commitment is to create an environment where individuals can Connect, Grow, and Succeed.

About the Team:

Join the dynamic team of professionals dedicated to delivering exceptional customer service experiences. The team value collaboration, innovation, and a proactive approach to problem-solving. As a member of the team, you'll have the opportunity to engage with diverse stakeholders and contribute to our ongoing success.

About the Job:

As a Customer Service Specialist, you will play a pivotal role in ensuring a seamless customer experience through email communication and online chat platforms. Your responsibilities will include promptly addressing customer inquiries and feedback with care and efficiency. You'll collaborate closely with internal teams to provide comprehensive solutions and uphold service level agreements (SLAs).

• Manage daily email communication with customers and distributions
• Provide timely and high-quality responses to customer inquiries
• Meet SLA targets for email resolution within specified timelines
• Collaborate with various business units to deliver comprehensive solutions
• Address and resolve customer feedback or issues promptly
• Analyze email data to identify opportunities for process enhancement
• Support team lead in initiatives to optimize SLAs and reduce email volume

Skills and Experiences Required:

• Strong analytical skills and self-motivation
• Resourcefulness and resilience in problem-solving
• Minimum of 1-2 years of experience in customer service within a Financial Institution
• Familiarity with Life Asia, CRM systems, communication tools, and financial products is advantageous

If you are passionate about delivering outstanding customer service and thrive in a collaborative environment, we invite you to join the team. Take the next step in your career and apply now to become a valued member of the organization.

Please note: This is a 1-year contract position.

(EA: 94C3609/ R23114633)

• Candidate must possess at least a Diploma in any field.
• Required language(s): English, Mandarin
• 3years work experience required
• Provide assistance to teachers when necessary
• Liaison between Teachers, Parents and Students
• Administrative works includes updating and creating students' record, arranging teachers' schedule, keeping record of expenses, purchases of stationery, pantry items, etc
• Managing and manning front desk reception which includes collection of monies, issuing of invoices, attend to walk-in enquires, etc.
• Handling phone enquires pertaining to courses and services
• social media( face book/instgram /marketing email )
• Any other duties assigned
• Able to work on weekends

Chinese Language tutor

• Salary Range : $2200- $3000
• Working Days: 5 days a week (required to work on Saturday & Sunday)
  Monday- Friday 9am- 7pm | Saturday – Sunday 8:30am- 645pm
• Working Location: Novena / Seletar Rd / Woodlands / Marine Parade [Need to teach 2 branches]

Job Description

• Conduct lessons in accordance with Centre curriculum.
• Plan and deliver Chinese language composition writing and Chinese language lessons in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Plan and develop teaching materials.
• Prepare student progress report.
• Assist in centre events and activities.
• Communicate effectively with parents by providing regular updates on students.

Job Requirements

• Degree holder with at least 2 years of Singapore teaching / working experience.
• 5 days a week (required to work on Saturday & Sunday) .

Send me your resume

• Manage and contain the operating cost to ensure that it is kept within the cost allocated for the team.
• Responsible for full trade lifecycle management across various treasury products including trade validation, confirmation, settlement, exercise / assignment, general ledger posting, reporting, and provide source data support in related regulatory reporting.
• Responsible for reconciliations between trading system, GL system, Nostro and clearing broker to ensure entries are matched, as well as breaks are investigated, accounted, resolved and / or escalated within the stipulated timelines.
• Responsible for managing funding instruction, cash / collateral margining and settlement with clearing broker, counterparties and / or custodian.
• Responsible for reviewing new business / product initiatives, regulatory requirements, internal policies, operations manuals, system access rights, and SLAs.
• Responsible for managing static data maintenance in the trading system.
• Assist the Head of Treasury Operations to ensure smooth operational delivery in TPC across all products within agreed SLAs, KRIs and / or KPIs.
• Assist the Head of Treasury Operations to drive continuous improvement to attain operational efficiency, resource optimization and cost effectiveness.
• Provide oversight of outsourced activities to ensure completion of contract renewal and performance review updates are meeting KPIs and agreed service levels.

• Support business and Operations projects and initiatives to increase income generation or improve operational efficiency.
• Participate in system enhancements including UAT to achieve optimum productivity.
• Manage tracking and closure of project and change deliverables.
• Review and digitalize / streamline internal work processes to reduce manual efforts.
• Establish good interpersonal relationships with the various stakeholders.
• Create and engage in a collaborative working relationship with various desks across Treasury department.
• Manage stakeholders’ expectations by offering the appropriate support and / or solution.
• Facilitate the completion of Operational Manual and Functional Manual, and grant follow up of procedures that need to be revised, amended or validated in the manual(s).

Compliance / Operational Risk Management

• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support for any regulatory, audit, and BCP requirements.
• Maintain RHBSG internal control standards, including the timely completion of KCT, KRI, RCSA, other operational risk reports, review audit reports, compliance reviews and quality assurance (QA) controls and take appropriate action regarding any significant exceptions.
• Understand the requirements of MAS guidelines so as to ensure adoption and compliance in BAU processing.
• Identify any operational and settlement risks in the current workflows and ensure controls are in place to mitigate the risk gaps.
• Perform application / system administration functions and / or review to ensure compliance with Group IT Security Policy and Guidelines.

Leadership

• Encourage active discussions and collaboration within the team so that they will be energized, engaged and motivated to achieve the department’s goal of being an inspired workforce.
• Encourage staff to come up with innovative ideas to improve internal work processes and to build a culture of continuous improvement within the team.
• Identify staff for coaching and mentoring so as to improve the level of technical competency in the team. To identify potential leaders for grooming and nurturing which is in line with Group’s direction of building high performance culture.
• Be a role model by aligning actions, decisions and team’s priorities to reflect an excellence mind-set and a “can-do” attitude.
• Motivate the team to achieve high standards and consistently work towards meeting or exceeding commitments.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

The Financial Industry Disputes Resolution Centre or FIDReC is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As part of our growth, we are seeking qualified candidates to join us in the role of Operations Manager.

Job Responsibilities

· In co-ordination with the CEO, the operations manager will be responsible for the smooth functioning of the organisation on a day-to-day basis.

· The operations manager will need to work with all key departments in the organisation (including contact centre operations, alternative dispute resolution, human resources, and finance) to understand their needs, and work towards improving their workflows and processes.

· Monitor and promote high quality team performance, including tracking staffing requirements and hiring.

· Track the risks of the organisation, reporting directly to the Audit and Risk Committee in this respect.

· Ensure compliance with the organisation’s policies and procedures, including those relating to data protection and data collection for statistical reporting.

· Support the management in review and implementation of strategic objectives and key projects with a view to improving the organisation.

· Undertake other ad hoc duties as assigned.

Job Requirements

· Excellent communication skills (including documentation and writing skills) and interpersonal skills.

· Strong organisational ability and analytical skills, with attention to detail.

· Maturity, motivation, and ability to work independently and as part of a team.

· Competent in using Microsoft productivity tools, including Microsoft Excel.

· Understanding of alternative dispute resolution and knowledge of consumer financial products will be helpful, although training will be provided.

Salaries will be commensurate with the candidates' experience and qualification and are negotiable. Candidates are to state their expected salary in their resumes.

Candidates should submit their resume via email stating their expected salary, to:

The Human Resource Manager

Financial Industry Disputes Resolution Centre Ltd

36 Robinson Road

#15-01

City House

Singapore 068877

Email: [email protected]

At FIDReC, we are committed to fostering a diverse and inclusive workplace. We adhere to the fair employment policies and guidelines set by the Singapore’s Ministry of Manpower and TAFEP, promoting equal opportunities and a respectful work environment. We encourage individuals from all backgrounds to apply and contribute to our dynamic team.

Highlights:

Service Technican

Working days: 5.5 days

8:30am - 5:30pm (Mon to Fri) // 8:30am - 12:30pm (Sat)

Woodlands

$1600 - $2600 (depending on number of years of experience)

Job Responsibilities

• To provide on-site service of equipment sold
• To set up and installed newly sold equipment
• To provide a weekly update on the jobs done to Manager

Job Requirement

• Candidate must possess at least Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent
• Driving license (class 3 preferred)

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Requirements:

- Support the marketing team in strategic, tactical creative plans to drive sales for our business and ensure brand growth through various marketing activities.

- End to end execution and management of marketing campaigns - from content generation to copywriting to compaigns tracking and reporting .

- Strategize, plan, create and deliver quality, engaging social media and digital content for company blog site

- Handle artwork and design

- Contribute ideas, design new artwork and have the expertise to work with a wide range of digital graphi tools to produce high-quality visual communications.

https://t.me/fastrecruitmentsg

Add this telegram group for more details of Work.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities :-

• Managing front desk, including answering phone calls, Whatsapp messages, emails
• Handling patients’ inquiries and providing general information about the clinic’s services.
• Schedule patients appointments and maintaining appointment calendars
• Informing patients about completed health screening medical reports,reminding/ recalling patients for appointments/ reviews
• Adhering to privacy and confidentiality regulations when handling patient information.
• Prepare completed laborato
• Back end support duties, assist in clerical and data entry.
• Prepare submission for corporate claims and insurance claims.
• Maintenance of the physical facility of the clinic
• Ad-hoc duties as and when assigned

Qualification & Experience:-

• Min GCE “N”/”O” level and above
• Able to work in fast paced environment
• Competent in using computer, Microsoft word, Excel and emails.
• Front line customer experience
• Good communication skill
• Able to work 5.5 days include Saturday half day.

Job Responsibilities :-

• Perform phlebotomy procedures using proper, sterile, and safe techniques both on-site in clinic and off-site as part of mobile health screening team or off-site service provision team.
• Perform health care assistant duties and procedures such as appointment management, registration, billing and collection of payment for services, documentation, collation of laboratory reports, and arrangement of follow-up appointments for patients.
• Perform basic assessment for patient.
• Rendering assistance during nebulizer use, performing first-aid and triage of patients
• Explain and introduce health screening packages and blood tests to patients and offering appropriate advice to each individual.
• Assist doctors during consultation including chaperoning and during conduct of procedures.
• Accurate data entry into computerized systems
• Prepare submissions for corporate and government claims.
• Daily e-submission of Managed Care claims for different insurance schemes
• Assist in inventory keeping, prompt for low stock medications and supplies.
• Perform data entry and closure of daily settlement.
• Maintenance of the physical facility of the clinic
• Any other duties as may be assigned by Immediate Supervisor and/or the Management.

Qualification & Experience:-

• Must possess certification as a phlebotomist
• Able to work in fast paced environment
• Team Player
• Good communication skill

POSITION DESCRIPTION AND RESPONSIBILITIES

• Perform reception duties, registration, payment collection and administrative duties relating to patients.
• Taking patients' sample, vital sign such as measure of blood pressure and temperatures
• Assist the doctor, nursing staff or other healthcare personnel in the treatment & examination of the patient
• Performs phlebotomy or blood taking services under minimum supervision
• Maintain a safe & clean environment for the patients at all times
• Consult and coordinate with health care team members to assess, plan and implement patient care plans
• Administer medication as prescribed
• Answer the patient’s enquiries
• Ad-hoc duties as and when assigned.

QUALIIFCATIONS/REQUIREMENTS

• At least NITEC in Nursing with minimum 3 year of work experience
• Registered with Singapore Nursing Board
• Possess Basic Care Life Support (BCLS) & Phlebotomy certification
• Good communication skills and able to build rapport easily
• Confident and poise in delivery of care
• Team-player

Sales Consultant

• Working days: 5.5 days (One and half day off weekly; Five weekends with 7 off day)
• Need to work on weekend and public holiday. (There’s replacement off for public holiday.)
• Salary: $1800 - $2000 + Commission (Not from Luxury Industry)
• Salary: $2400 - $2500 + Commission
• Location: Takashimaya & Paragon (Orchard)

Store operating hours:
Paragon boutique - 11am to 9pm. - One hour lunch break.
Takashimaya boutique - 9.30am to 9.30pm (2 shifts)

Moring shift - 9.30am to 6.30pm - One hour lunch break.
Afternoon shift - 12.30pm to 9.30pm - One hour dinner break.
Full shift with two breaks.

Job scope:

• Oversee stores (Takashimaya & Paragon) when the Boutique Manager is off duty
• Assistance to Boutique Manager in all the duties (sales & budget, retail operations & administration, Customer Service, Merchandising & Promotions, and Staff)
• Proper execution of paperwork for all stores. Accuracy of all receipts
• Maintain good customer relationship and regular update of products to customers.
• Ensure good housekeeping of stores
• Ensure proper and timely replenishment of stocks
• Achieve sales target

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

About Us

MatchMove group is a fast growing and award-winning, Singapore headquartered organization with Fintech and Digital Commerce businesses- Matchmove Pay and Shopmatic. We have presence and offices across 7 countries in Asia. The group company was founded in 2009 as a gaming company and has pivoted to innovate in the payments world since 2014. We acquired Shopmatic, an ecommerce enabler platform in 2022.

The Fintech business, MatchMove Pay is one of the most disruptive fintech companies in digital payments and next-generation banking. We are reinventing financial services with our unique “A Bank in any App” solutions to accelerate growth globally and empower any app or business with our full suite of embedded finance solutions with Spend.Send.Lend.Defend.Ascend™ capabilities. The platform empowers businesses and their customers to transact both online and offline easily and safely, via instantly issued prepaid cards on major card networks. Additionally, its Send capabilities include P2P domestic transfers, QR payments, cross-border remittances, P2M, and mass disbursements to global recipients. The MatchMove banking OS platform also extends to Lend, providing customized lending solutions based on customers' spending and sending patterns. The solutions include the full suite of services to move money locally and globally in a safe and compliant manner. Envisioning a financially inclusive world, MatchMove's solutions help enterprise clients digitalize payments and give financially underserved segments the power to move their money anytime and anywhere.

The Digital Commerce business, Shopmatic is an e-commerce platform that offers easy-to-use web templates and a user-friendly interface so that you can showcase your products and services online in no time. Shopmatic provides the entire ecosystem for anyone who wants to sell online – from storefronts, chat selling, social commerce, marketplaces, PoS with inventory management, payment gateways, shipping & advertising across channels, all devices with a low monthly fee and a pay per use model. Shopmatic provides the platform for businesses to grow digitally across platforms with built in analytics, insights and reports. Try it yourself by launching your own digital store in less than an hour at www.goshopmatic.com.

Shopmatic was launched in December 2014 and is a part of MatchMove Group since 2022. With offices across Asia, our purpose is to help supercharge our clients’ growth with our embedded finance digital commerce platform.

Are You The One

This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for customer retention and account growth.

Job Responsibilities

Execute customer renewal process

• Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline.
• Implement the customer portfolio strategy by engaging existing clients.
• Drive customer renewals, proactively identifying and prioritising resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

Source for business opportunities

• Promote, sell and update the Company’s offerings to the customers to support them in continuous improvement and innovation to existing customers.
• Prepare proposals and data reports for current clients for existing and new business opportunities.
• Closely monitor adoption rates of assigned customers; providing regular and prompt insights to them.
• Work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration.
• Design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Provide service support and relationship maintenance

• Work with the other Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth ‘go live’.

Support operational process excellence

• Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing.
• Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers feedback.
• Be the champion of customer growth.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Job Requirements

• Bachelor degree in related field.
• 5 to 7 years related experience in sales, account management and/or marketing to support customers growth.
• Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels.
• Relevant working experience in the Fintech/payments sector will be a plus.
• Data-driven with a commitment to process, drive and track consistent engagement process.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture.
• Excellent presentation and interpersonal skills.
• Excellent written and verbal communication skills.
• Well-organized and analytical with an ability to work well under pressure.
• Domain knowledge of the customer experience and growth market, business and technical trends.
• Good with powerpoint, excel and word.
• Willingness to travel.

MatchMove Culture:

We at MatchMove are all singularly focused on building the next generation of embedded Banking-as-a-Service, for all types of organizations, from every segment of the economy. Our performance-based culture is inclusive, results-driven and customer-centric, with diverse talent from across the globe coming together as a team everyday to create new user experiences and innovations for our customers

Come Join Our Dynamic Team!

Personal Data Protection Act:

By submitting your application for this job, you are authorizing MatchMove to

• collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and
• retain your personal data for one year for consideration of future job opportunities (where applicable).