Total 6,252 Customer Service job vacancies in raffles city

Description

• The role requires the provision of effective operational business support to the execution desk. He/she shall ensure that all Middle Office functions and processes across all asset classes (Equities, Fixed Income, Funds, FX and Structured Products) are carried out accurately and efficiently. The incumbent will perform day-to-day trade processing and control activities and also participate in system & process enhancements and ad-hoc projects. He or she will be the key contact point between the Markets Traders/Sales, Front Office, and Back Office Operations.
• Process transactions of various financial instruments offered by the Bank, e.g. equities, bonds, funds, FX products, structured products, OTC derivatives, etc.
• Perform post trade activities, e.g. order flow management, trade matching, exception handling and issue investigation, etc.
• Handle queries from Front Office, Operations and external counterparties/brokers
• Perform various reconciliations on trades, nostros position, cash balance, etc.
• Conduct regular control checks and produce relevant reports
• Participate and support ad-hoc projects to enhance and enrich the Bank’s product offering, Markets systems and MO processes
• Highlight day-to-day trading processing, reconciliation and execution issues for appropriate resolution measures
• Meet all legal, regulatory and compliance standards/requirements
• Regular assessment of the function’s practices to mitigate associated risks arising out of and relating to the said function
• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

Requirements

Personal and Social

• Excellent problem solving and analytical skills, well-structured and detail-orientated
• Highly motivated self-starter and able to multi-task
• Great work ethics with a tight control mind-set
• Team player with ability to work independently
• Strong communication and interpersonal skills
• Fast learner and able to work under pressure to meet tight deadlines
• Innovative and creative

Professional and Technical

• Relevant higher educational and professional background with ideally 2-5 years of relevant working experience, preferably in middle office or trading floor support
• Good knowledge in accounting, banking and execution processes and in investment products (Equities, Fixed Income, Funds, FX and Structured Products)
• Good knowledge of financial and investment products, particularly equity, bond and fund products
• Good understanding of order management processes and core banking systems
• Proficiency in MS Office applications, especially Excel
• Possess simple programming skill (e.g. Visual Basics)
• Project management skill would be an advantage
• Proficient in business Mandarin would be an advantage

Overall Purpose Of The Job

The Lead Support Engineer role is pivotal in supporting clinic and business operations end-users, ensuring smooth end-to-end operation. The position's duties encompass both operational responsibilities and minor project delivery to the designated end-user community. The primary focus is to ensure the timely resolution of incidents brought to the team and to apply approved changes where applicable. As the on-site specialist for any IT matter, you will be accountable and responsible for handling all IT-related incidents.

Specific Responsibilities

Job Profile

• Supervise and mentor the IT support team, including performance management and professional development.
• Assign tasks, manage schedules, and ensure coverage for support operations.
• Provide advanced troubleshooting and support for hardware, software, and network issues.
• Assist with escalated issues and ensure timely resolution.
• Develop and maintain documentation for common issues and solutions.
• Lead IT support projects, including new system implementations, upgrades, and migrations.
• Coordinate with other IT teams and departments to ensure successful project completion.
• Monitor project progress and report on status to stakeholders.
• Develop and implement strategies to improve service delivery.
• Develop and enforce IT support policies and procedures.
• Ensure compliance with organizational and regulatory standards.

Required Competencies:

• The right person should have working experience in an operations environment supporting end user community.
• Customer oriented and must have the service skillset to interact effectively with our customers in a professional and mature manner
• Effective communicator at all levels of the organization including with the third parties’ partner.
• Demonstrate willingness to take incoming incident or service requests proactively without being prompted by team members or Management.
• Put into practice accountability and responsibility to resolve the trouble ticket or request in a timely fashion.
• Ability to be personable and tenacious as the situations requires
• Problem solving and root cause identification skills.
• Strong analytic and decision-making abilities is advantageous.
• Must be a team player and able to lead, work with and through others.
• Ability to influence others and move toward a common vision or goal.

Required Work Experience:

• Preferably with 3-4 years of experience working and supporting desktop infrastructure in an end user environment.
• Exposure to provide application support would be advantageous.
• Experience with leading a team of members is a must.
• Experience with customer service and ability to interact with the end user is a must.
• Good communication skill and able to engage with end user

Required Qualifications:

• Diploma or Higher NITEC in any IT discipline

Position Summary:

Responsible for ensuring that the demand received from the customers is met whilst achieving high fill rates and minimal write offs by getting the “right demand” from the customers and by ensuring an efficient execution of the “order to cash” process. Involves working with the customers to generate the 24 months rolling forecast with targeted accuracy and then ensuring that all orders are processed with accuracy and efficiency along while minimizing risks

Responsibilities:

• Support the country-level forecasting process and balance demand forecasts, sales plans, and customer orders.
• Prepare for and participate in the country-level SOP process.
• Review each incoming purchase order against agreed MOQs, prices, and delivery timelines.
• Initiate the "Order to Cash" cycle by issuing a corresponding PO to the supplier.
• Monitor the progress of orders throughout the cycle, taking a proactive role in identifying and resolving issues to achieve high fulfillment rates.
• Coordinate between the customer and the supplier to ensure the availability of shipping documents for import/export license applications and final shipments.
• Communicate ETAs, potential delays, and other issues impacting delivery timelines to customers.
• Close POs and book costs in the system upon delivery completion.
• Review and assess the feasibility of order change requests, and execute them by coordinating with all impacted parties.
• Manage, analyze, and reconcile purchase orders internally and externally.
• Generate customer invoices to facilitate shipments and payments.

Requirements:

• Minimum Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• At least 3 years of experience in supply chain management or a related field.
• Proficiency in Japanese to communicate with Japan counterparts.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and experience with ERP systems is a plus.

Location: Singapore – Remote

*This position is remote and not eligible for relocation assistance. All positions must reside within the country listed within this job description.

Salary: 70,000 - $120,000 SGD

**Competitive salary with performance bonus (DOE & Geographic Location)

About the Role:

Applied Value Technologies is seeking an Application Support Analyst to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Product Operations team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Enterprise Engineering organization and requires a diverse and flexible skill set for supporting a wide range of applications within our client’s Commerce Engineering products portfolio. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About you:

We are looking for someone to:

• Provide efficient application support and administration, including incident resolution, change implementation, request fulfilment, and problem management follow up
• Communicate proactively and professionally with stakeholders and partners
• Identify opportunities for improvement and act on them
• Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
• Work proficiently with minimal daily guidance
• Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
• Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity

We want someone who has:

• Strong technical skills and exceptional organizational skills
• High EQ communication skills
• A collaborative utility player mentality (low ego)
• Creative problem-solving abilities
• A proactive sense of curiosity
• OTM experience

Some stuff you need:

• 6+ years of relevant experience in a technical application support role working with Oracle Cloud/Oracle Fusion SCM or ERP
• 3-5 years of functional and technical support experience
• Hands-on experience with one or more of the following Fusion modules: Oracle Order Management, Inventory Management, GOP, Shipping, Price Management
• Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
• Professional fluency in English required

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

We’ve got you covered:

• Competitive salary + performance bonus.
• Unlimited Paid Leave Policy after 90 days.
• Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents.
• 100% Employer-paid Life, STD, and LTD benefits.
• CPF Contributions made to all Singapore citizens and permanent residents.
• 100% paid parental leave up to 16 weeks.
• Up to SGD 1200 Learning & development allowance annually.
• Up to SGD 1200 monthly Health & Wellness stipend annually.
• Up to SGD 2000 Employee referral program.
• Paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

about the role

-Oversee daily operational tasks and production support for front and middle office applications

-Address inquiries from all stakeholders, such as Front Office users, operations, and corporate functions

-Organize and lead regular meetings with application and infrastructure vendors to monitor service levels and ensure user expectations are met.

-Ensure the team adheres to ITIL standards, including incident, problem, and change management.

-Ensure compliance with IT Policies and Procedures, and update them as necessary.

-Maintain and regularly update all operational procedures, troubleshooting guidelines, and user FAQs.

-Guide and mentor junior members in the team

-Participate in business continuity planning, including BCP drills with business users.

skills and experience required
-At least 5 years of IT support experience within the financial industry, preferably with fixed income experience
- Murex support knowledge is required
- Preferably with prior support knowledge/experience on ION and Bloomberg in Fixed Income

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

About the role and your skillset:

• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands, SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

EA License Number : 11C4879

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Responsibilities

• Check Policy Contracts to prepare for mailing to policyholders
• Process billings, collections and payments of policy premiums
• Data Entry / Amendments for insurance applications
• Daily retrieval & sorting of documents at mailroom
• Ensure department KPIs are achieved for policy delivery and processing
• Manage and ensure sufficiency of stationery required for policy processing
• Sending of emails to intermediaries informing of outstanding requirements/ actions for assessment and policy inception.
• Ad-hoc administrative tasks/projects to support business operations

Skills/Requirement

• Diploma with at least 1 years’ working experience, preferably in Life Insurance businesses
• Good team player with an eye to details & ability to work under pressure

Job Responsibilities:-

· Assist in the preparation of teaching and learning resources.

· Assist in the preparation of science experiment resources and maintain the cleanliness of the science laboratory.

· Assist the students in carrying out the science experiments under the supervision of the Science teachers.

· Provide administrative support to the teachers (e.g. preparation of the student’s achievement certificate, collating students responses for surveys).

· Loaning and returning of teaching resources. Preparation for condemnation of teaching resources.

· Providing front-line customer service (handling walk-in and phone queries from parents).

· Attend to the students at the sickbay.

· Maintaining and updating of data records for administrative functions.

Required Experience and Skills

· GCE ‘N’ Level Certificate with pass in English and Mathematics.

· 2 years of experience in providing teaching support and handling reception duties or equivalent.

· Candidate those have experience working in a school are preferred.

Job Responsibilities

Front Office

* Provide cargo and shipping operations support to Crude & Products, LPG and LNG Teams.

* Ensure risks and exposures are highlighted for all sales and purchase agreements and are issued timely, accurately and updated in systems.

* Analyze trading exposure and profit/loss.

* Make necessary external and internal reporting documents in English and Japanese for close communication with Japan HQ.

Back Office

* Support in budgeting control and accounting analysis for PL, BS, CF - Knowledge in Accounting treatment for Oil & Gas business sector is strongly required.

* Support in working capital control (daily/monthly/quarterly/yearly).

Job Requirements

* More than 7 years of Crude & Products, LPG and LNG Trading/Operations/Risk Analysis experience.

* Good written and spoken Japanese is required for close communication with Tokyo HQ Team.

Working Day

• Full time: 5.5 days work week
• Part time: 3 days work week, depending on the reservations for the week

Salary

• Full Time - Up to S$3,500 (depends on work experience)
• Part time - Up to $2,000 (depends on work hours)

Working location: CBD (Walking distance from Telok Ayer MRT Station)

Roles and Responsibilities

• Provide smooth and efficient services at the Restaurant
• Prepare opening and closing of Restaurant
• Standard service duties which include taking and processing food orders, receiving and handling guests, cashiering, preparation of beverage etc
• Provide friendly, excellent quality service to all guests
• Clear and reset counters or tables
• Execute any other ad-hoc duties and responsibilities as assigned

Requirements

• Minimum Secondary school education with ‘O’ Level passes
• Experience in Japanese fine dining environment will be an advantage
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Possess good command in English
• Great team player and customer service oriented
• Possess Food Safety and Hygiene certification
• Able to work on evenings, weekends and public holidays

Please click on APPLY button or send your resume directly to [email protected] with your availability date and expected salary.

Responsibilities:

• Assist with administrative duties and receptionist duties
• Data Entry
• General admin work - filing, expense claims, raise and compile trading (buy/sell) sheets for approval
• Upkeeping of expenses, files and documentations
• Assist to liaise with client queries whenever needed
• Handle sensitive information in a confidential manner
• Any other ad-hoc duties assigned

Requirements:

• Possess a diploma or degree in any fields
• Prior exposure within as data entry or administrative assistant is advantageous
• Initiative-taking and keen learning attitude

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Title: Customer Service Representative

Location: 77 Robinson Road

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Provide accurate information about the Automotive products, services, and policies.
3. Assist customers with product inquiries, technical support, and warranty claims.
4. Troubleshoot and resolve customer issues and complaints in a timely manner.
5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
6. Process orders, returns, and exchanges according to company policies and procedures.
7. Maintain accurate records of customer interactions and transactions using CRM software.
8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
9. Stay up-to-date on product features, industry trends, and competitive offerings.
10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a diverse team of professionals.

Some of the things you’ll be doing:

Reception

• Receptionist duties such as receiving and attending to visitors / guests in a welcoming and professional manner
• Handling incoming calls, attending to enquiries and transferring as appropriate.
• Scheduling meetings and appointments, managing the office agenda, meeting rooms.
• Coordinating of incoming and outgoing mail and packages.

General admin

• Provide full office administrative and secretarial support including, events coordination, liaising with IT support and vendors.
• General administration and maintenance such as office storage, Logistics preparation for staff workstations, access cards, laptops, stationaries, booking of meeting rooms, local and overseas courier arrangement and other office fixed assets.
• Administrative requests made by the team, record the request on log sheet and to carry out the work request.
• To ensure vendors invoices are processed and sent to Finance on a timely manner. This includes consolidating the supporting documents and submitting them together with the invoice.
• Generate end of month report such as Biostar to ensure Door Access list are up to date with the recent logs. To ensure the system is up and running for onboarding/offboarding purposes.
• Generate monthly Google form to extract the manpower list and to ensure no lapses with MOM regulations.
• Overseeing all office supplies and arrange for servicing/maintenance.
• To keep track of pantry & stationary supplies and ensuring that order has been placed on a timely manner.
• Ensuring cleanliness and tidiness of the office and to maintain housekeeping standard according to company’s regulations.
• Any other duties as assigned.

Business Units Related

• Mail Processing which includes collection, sorting, scanning and file to the relevant folders
• Scanning of work documents for departments.

What technical skills, experience, and qualifications do you need?

• 3-5 years of experience as front desk receptionist, admin or similar role preferred
• Able to work independently with minimal supervision
• Ability to be resourceful, pro-active & responsible
• Projects professional attitude and image
• Excellent organizational skills

Company's Profile

Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.


Responsibilities

• Provide technical support to customers and assistance for vision-related issues before and after service.
• Evaluate and qualify new products for technical compatibility and customer satisfaction.

Requirements

• Strong understanding of cameras, lenses, and optics.
• Experience with machine vision applications; AOI experience is a plus.
• Willingness to travel on short notice.

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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568