Total 6,672 Customer Service job vacancies in raffles city central singapore

JOB RESPONSIBILITIES: -

• Assist Reporting Officer in administrative duties and procedures relating to clinic operations
• Handle clinic billing, invoicing, and assist with processing all claims, including follow up, liaison, troubleshooting and rectification of issues encountered
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Monitor and maintain clinic inventory of medical supplies and equipment
• Manage supplier relationships and handle procurement for office and medical supplies
• Provide administrative support in preparing reports and performance metrics for clinic operations
• Assist Reporting Officer in implementing and reviewing all relevant SOPs, workflows and policies
• Liaise closely with partner clinics, internal finance department, relevant government entities and insurance companies on all claims related matters
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure preparation of Health Screening reports, including binding, tracking, filing, record-keeping and documentation
• Compilation and sorting of lab and radiology results
• Coordinate and schedule appointments, follow-ups, and other administrative tasks
• Assist in organizing and maintaining the clinic’s communication platforms and workflow tools
• Direct communication with patients and corporates through phone calls, messaging, emails etc as needed.
• Handle email and telephone enquiries relating to billing/payments, etc
• Any other duties as assigned from time to time by your immediate supervisor and/or management

Qualification & Experience: -

• Min GCE “N”/”O” Level and above
• Strong attention to detail and ability to handle large amounts of data with accuracy
• Previous experience in an administrative or operations support role, preferably in a healthcare setting
• Excellent organizational and time-management skills
• High Proficiency in Microsoft Office and familiarity with clinic management software
• Strong communication skills, both written and verbal
• Ability to work independently and maintain confidentiality of sensitive information
• High level of professionalism and reliability
• Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs

L1 Desktop Support Engineer

Working Days & Hours: 5 Day | Mon-Fri: 8am-5pm
Working Location: Tuas | Jurong | Changi
Salary Range: $2500-$2800

Job Responsibilities:

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Job Requirement:

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

About Us:

At The 1872 Clipper Tea Co., we pride ourselves on crafting exceptional tea blends that resonate with our rich heritage, artistry, and commitment to quality. With over 30 years of history, our brand symbolizes excellence and remains a beloved choice for tea enthusiasts worldwide. We continually evolve with modern tea trends, aiming to redefine the tea experience and make it accessible to all.

Position Overview:

We are seeking a dedicated and customer-focused Brand Ambassador to join our team. As a Brand Ambassador at The 1872 Clipper Tea Co., you will play a vital role in delivering an exceptional customer experience while representing our brand values with pride.

Key Responsibilities:

· Maintain a smart and well-groomed appearance to align with the professional image of the brand

• Achieve sales targets by recommending merchandise to suit the needs of our customers.

• Ensure that all merchandise are properly displayed

• Order takings, prepare and serve beverages

• Responsible for housekeeping to ensure that the retail area and tea bar counter are always kept neat and clean

• Handle the POS system and ensure the accuracy of all transactions

• Prepare daily store opening and closing with update of daily sales to HQ according to SOP

Requirements:

• F&B or bubble tea experience preferred

• Good command of spoken English and Mandarin as needed to deal with Chinese customers

• Enjoys being around people with a warm personality

• Detail oriented and organised

• Highly motivated team player, self-starter and willing to learn

• Applicants with Basic Food Hygiene license will have an advantage

Compensation

Full time – salary ranges from $2,200 to $2,600 plus good commission

Part time – hourly rate from $9 onwards, depending on experience and skillset

You will enjoy the benefits of:

· Competitive salary, allowances, and commission

· 5 days’ workweek

· Overtime pays

· Tea appreciation training conducted by our tea expert

· Opportunities for career growth and development

· Employee discounts on our premium tea products

· Friendly and supportive work environment.

· Up to 14 days of annual leave

· Up to $1,500 Medical benefit

· Dental benefit

· Insurances coverage

Join us at The 1872 Clipper Tea Co. and be a part of our legacy of excellence in tea craftsmanship. If you are passionate about tea and delivering exceptional customer experiences, we would love to hear from you. Apply now by submitting your resume outlining your suitability for the role.

Join a prestigious luxury brand as a Helpdesk Support Specialist!

• Attractive Salary Package (Basic)
• Location: Town
• Employment Type: 2 Months Contract
• Work Hours: Office Hours

Job Responsibilities:

• Deliver first-level technical support to employees for hardware and software concerns.
• Diagnose and resolve technical issues related to computer systems, printers, and network connections.
• Assist with the setup and configuration of IT equipment, including computers, peripherals, and software applications.
• Develop and maintain documentation for IT processes and procedures.
• Ensure adherence to data security and backup protocols.

Job Requirement:

• Diploma in Information Technology or a related discipline (or equivalent experience).
• 1-2 years of experience in IT support or a comparable role.
• Solid understanding of computer systems, networks, and troubleshooting methods.
• Strong communication and interpersonal skills.
• Capable of working independently as well as collaboratively within a team.

If you are interested in applying for this role, please submit your detailed resume in MS Word format, along with a recent photograph, to [email protected].

EA Personnel : R24124899

EA Licence : 22C1376

Job Description:

1. Account Management to interact with Divisions to:
2. Address queries related to procurement-related policies, procedures and facilitate troubleshooting of system errors.
3. Review and ensure compliance in procurement transactions (POs, Waivers, Contracts raised, new vendor creation/re-activation, etc.) executed. To follow-up on enquires/clarifications (as needed).
4. Facilitate follow-ups in retrieval of supporting documents from multiple parties (e.g. vendors for SD collection, supporting documents for new vendor creation/re-activation, etc.).
5. Ensure training and support is provided to users in eProcurement System.
6. User-acceptance testing for system enhancements (as required).
7. Other administrative duties, scanning/filing and ad-hoc task/projects assigned.

Requirements:

1. Familiarity in using SAP Procurement Modules will be advantageous.
2. Strong verbal and written communication skills and able to engage diverse stakeholders well.
3. Good analytical and problem-solving skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

My client is seeking a dynamic and detail-oriented Sales Support Specialist to join their team. This role will be pivotal in ensuring seamless coordination between sales, production, and logistics to meet customer requirements. The successful candidate will work closely with sales personnel and production teams, managing delivery, invoicing, and supply chain matters efficiently.

Salary: Up to $3800 (with AWS and Bonus)

Location: Pasir Panjang

Job Description:

• Optimize the value chain to meet customer needs and production goals.
• Balance and match production schedules with customer orders and booked transport capacity.
• Handle logistics and production deviations while developing new logistics solutions.
• Support daily operations and provide assistance to the Sales and Marketing Executive and Sales Manager.
• Act as the main liaison between the SEA business unit, Operations Planning, and Logistics.
• Manage forward planning of customer orders during peak seasons and public holidays in respective destinations.
• M3 System Owner for the SEA region.
• Coordinate with international teams on customer quality claims and shipping arrangements.
• Organize and manage chef demo events when necessary.
• Work in a fast-paced environment requiring multi-tasking abilities.

Requirements:

• Software Proficiency: Microsoft Word, Excel, PowerPoint, and familiarity with ERP systems (preferably Movex or M3).
• Experience: At least 3 years of related experience, preferably in the Food/FMCG industry.
• Skills: Strong interpersonal skills, meticulous attention to detail, and adaptability in fast-paced environments.
• Language Proficiency: Strong verbal and written communication skills in English and/or Mandarin.

To Apply:

Please submit your resume to Amanda Chan at [email protected] or click 'Apply Now'

More details regarding this position will be shared when contacted. We regret that only shortlisted candidates will be notified.

Referrals are welcome too!

Working days: 6 days (Sunday closed)
Working hours: 8.45am-6pm (Mon to Sat)
Salary: $1500-$2000
Address: Tan Kah Kee (Greenwood Ave)

Job Description:

• Monitor and supervise dogs during group play sessions, ensuring a safe and enjoyable experience for all guests
• Feed dogs according to specific dietary instructions and administer medication, if required.
• Maintain cleanliness and hygiene of kennels, play areas, and common spaces (wash cage , cleaning, pick up poo, Mopping)
• walk the dog etc
• Facilitate customer registrations
• Training & coaching provided

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Salary: $6000 - $8000
Working location: Siglap
Working hours: 8:30am – 6pm

Responsibilities:

• Oversee the planning, development, implementation, monitoring, evaluation of tiered system of services, tapping on the specialised clinical skillsets of social workers to deliver the necessary support to caregivers of our students, DAC clients and residents with autism. This may include thoughtful deployment of the social workers to lead colleagues in the management of complex cases requiring various parties to play different roles, in order to deliver holistic support to students, clients and residents.
• Collaborate with colleagues in the Allied Professional team (psychologists, occupational therapists, and speech and language therapists) to develop holistic approaches for the development and care of students, clients and residents, with particular emphasis on Social Workers’ role in strengthening the support of their caregivers.
• Provide direction, supervision and guidance to Social Workers to deliver holistic caregiver support. This includes leading Social Workers to facilitate admissions and referrals, and helping caregivers to navigate the availability of community resources.
• To lead the team of Social Workers to support the families of the students, clients and residents, to enable caregivers to better care for the students and clients, by building networks with other agencies and partners, e.g. Family Service Centres, Social Service Offices, CDCs, other social service agencies offering specialised services, etc.
• Work with CEO and Heads of Services (School Principal, Head of Adult Services and Head of Home) to conceptualise and implement enhanced systems of caregiver support. This would include the design of support structures to take into account the more complex needs of caregivers of persons with moderate to severe autism.
• Oversee the administration of the department.
• Any other duties as may be assigned from time to time

Requirements:

• Be a registered social worker, with at least 5 years of experience (preferably in the disability sector), including 3 years of experience in a leadership role.
• Good understanding of the unique context of working in a setting which serves persons with autism, or have a willingness and desire to learn about autism

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Work closely with business development team in sourcing and maintaining corporate relationships
• Contribute to marketing efforts, including promotions and awareness campaigns
• Oversee hiring and training of staff
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Oversee clinic finances including accountability for profit and loss of clinic
• Oversee billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience: -

• Possess at least Diploma in any field
• Previous experience in healthcare or clinic management role
• Good understanding of health screening, GP operations and front-of-house management
• Passion for working in in healthcare industry
• Excellent organizational, multitasking, and leadership skills
• Exceptional interpersonal and communication skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work in fast paced environment
• Salary offered will be based on individuals’ experiences and qualifications

• Location: Henderson Road
• Working Hour: 5 Days work Week 9AM – 6PM
• Salary: $4,500 - $5,000

Responsibilities:

• Be the primary technical contact for customers and in house repair jobs
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements:

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• With hands on experience on compressors, turbines and pumps mechanically
• Be willing to travel if needed.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client manufactures and designs innovative environmental instruments that drive sustainability.

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

We are seeking a diploma holder (with up to 2 years of work experience) to join us, as the Business Support Associate, in our Business Management & Strategy APAC & MEA team in Singapore. This role is ideal for someone looking to start or build a career in procurement management, vendor management and marketing. You stand a good chance if you have a growth mindset, are highly dependable and have the curiosity, drive and tenacity to build a career with a market leader in a Fintech industry.

Your team

Business Management & Strategy team is a regional team which is accountable for managing business operations and implementing strategic initiatives in APAC, Middle East and Africa (APAC & MEA) region. The team is responsible to work closely with internal stakeholders to tackle their challenges, reshape perspectives and cultivate capabilities that enable the organization to achieve sustainable advantage. You will be part of a high performing and dynamic team focusing on delivering long term value.

Your key tasks 

• Support general business operations processes in Avaloq APAC & MEA
• Source and coordinate with vendors to ensure the timely and cost-effective production and delivery of materials including promotional items, merchandises and inventories
• Maintain and organize office and marketing inventories, ensuring adequate level of stock
• Manage procurement tasks such as creating and processing Internal Request Approvals (IRAs) and Purchase Orders (POs)
• Work closely with Sales and Marketing teams to ensure alignment and support across various projects and maintain accurate record of marketing activities, budgets and expenses
• Provide planning, logistical and operational support to Sales and Marketing teams for Internal and External corporate events
• Assist in ad-hoc marketing and communications projects as needed
• Manage extraordinary travel arrangements for Management where necessary, including visa, flight and accommodation arrangements

Salary: $2300 to $3000
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Student Care Teacher [Part-Time]

• Working Hours:
• Part Time: Monday-Friday [1pm-6pm/1-7pm]
• Salary: Part Time: $10-$15/hr
• Location: Clementi // Ang Mo Kio

Requirement:

• Diploma in any field
• 1 - 2 years in related field

Job Scope:

• Supervising and guiding the P5/P6 children with their homework
• Planning and delivering activities and programmes, such as character development programme, enrichment activities

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

• 5 Days|8 hour Rotating Shift
• Weekday：7am to 3pm or 130pm to 930pm
• Weekend / PH: 715am to 315pm or 10am to 6pm
• Salary: Basic $2,000
• Address: Clarke Quay

Requirements:

• Relevant working experience in customer service and/or sales

Responsibilities:

• Welcoming members & assisting with check-ins
• Building rapport with new and existing members
• Handling payments when required
• Assisting with bookings, cancellations or requests by members
• Achieving membership monthly target set by HQ
• Attending to phone/walk-in/email/text enquiries
• Actively seeking new sale opportunities
• Maintaining studio's cleanliness
• Printing and emailing EOD sales reports to Directors
• All other ad-hoc duties given by Store Manager

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

1. Main Point-of-Contact (POC) with Customer on all requirements of the IT Concierge Services & Operations.
2. Project Management to provision the delivery of outcome-based IT Concierge services and manpower for backend IT support.
3. Monitor and analyze all outcome-based performance metrics (i.e customer satisfaction, responsiveness, resolution rates) to ensure targets for incident resolution, service request fulfilment, response time, and VIP supports are met.
4. Set clear team performance expectations, provide coaching, feedback, and regular performance evaluations to team members.
5. Generate reports (monthly performance and yearly performance review) on operational performance and present findings to the management team.
6. Collaborate with stakeholders to address customer issues and improve overall service delivery quality.
7. Handle escalated customer inquiries and complaints, resolving issues effectively.

Educational Background

• Bachelor’s degree in business administration, information technology, or a related field.
• Relevant certifications (e.g., ITIL, PMP, or Six Sigma) may be preferred.

Experience

• Several years of experience in IT service management, operations, or project management.
• Previous experience in a leadership or managerial role.

Location: Bukit Batok

Working Days: 5 Days

Working hours : 9am - 6pm

Salary : SGD2,900- $4,000 (not inclusive of transport allowance, bonus/commission)

Allowance Transport: SGD500 min (applicable if you have own car), otherwise reimbursement
Bonus: 1 – 2 months depending on performance

Industry: Electrical & Electronics

The role of Technical Support and Application Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.

Job Responsibilities:

• Responsible for product management for the product we are distributing
• Provide post sale and presale application and sales support by analyzing and recommending solutions to meet customer’s needs.
• Prepare and present application/ solution proposals according to customer requirements
• Provide technical, application/ Support technical requests/support, respond to customer queries and issues of our customers over telephone or email.
• Provide product training and conduct product demonstration to customers
• Work closely with sales team to maintain existing customers’ relationship.
• Using product application knowledge to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products.
• Build up relationship with our product's principal and provide customers’ feedback to product's principal for service and/or products enhancements.
• Value-add to customers’ needs and strengthen relationships with them.

Job Requirements:

• Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronics
• Training on products will be provided
• Knowledge in PLC, Control/Automation, IOT Knowledge will be added advantage
• 1 – 2 years experience

Skills

• PLC programmable logic controller programming, touch panel, Control And Automation

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Title: Level 1 Support Technician

Purpose of the Role

The Level 1 Support Team provides critical front-line support across all aspects of infrastructure. Working as part of a global team, they are responsible for:

• Pro-active monitoring of infrastructure.
• Performing initial triage of alerts and inbound support requests.
• Creating and assigning support cases to the Level 2 operational support teams.

This is a client-facing role with a high level of interaction, requiring the delivery of high-quality service and support. In addition to day-to-day activities, there are opportunities to be involved in internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.

Responsibilities and Duties (include but are not limited to):

• Monitoring & Alerts:Monitor various alert systems and the Service Operation’s email, and respond to the Service Operation hotline.
  
• Issue Recording:Record all issues within the internal CRM system.
  
• Problem Determination:Provide first-level problem determination/triage on all issues (network/systems/application).
  
• Client Interaction:Acknowledge and resolve clients’ inquiries and issues within the prescribed Operational Level Agreement (OLA).
  
• Collaboration & Escalation:Engage the relevant Subject Matter Experts and other Service Operation personnel to ensure issues are resolved within the agreed SLA escalation matrix.
  
• Communication:Interface with clients, vendors, market participants, and financial exchanges.
  Manage formal communications to clients.
  
• Performance Reporting:Generate statistics on issues raised, resolved, time to resolution, and other Key Performance Indicators (KPIs).
  
• Team Engagement:Foster open communication between team members and managers, promoting ideas for improving service delivery.
  
• 24x7 Support Coverage:Work as part of a global team that provides 24x7 Level 1 Support coverage on a rotation basis.
  

Education, Skills, and Background (Including Education and Experience Requirements):

• 2+ years of experience in a similar customer-facing role.
• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• Experience in a financial industry support role preferred.
• Excellent verbal and written English-language communication skills to manage customer relationships effectively.
• Strong process discipline with a working knowledge of Salesforce or other CRM systems.
• Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting.
• Ability to work constructively as part of a team, sharing ideas and resources.

Desirable Skills:

• ITIL certification.
• Understanding of Financial Markets (Equity, Futures, Options).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Salary: S$3,000

Work duration: till Dec 2025

Working hours: 5 days(Mon- Fri )

Job Responsibilities:

• Assist respondents in completing selected surveys online or through manual collection, ensuring all manually collected data is accurately entered into the system.
• Conduct field visits for selected respondents who are not contactable by phone.
• Perform daily updates of call outcomes using assigned Excel files.
• Collaborate with team members to achieve survey completion goals.
• Handle objections from respondents regarding survey participation in a professional and courteous manner.
• Accurately update daily reports to reflect productivity and survey completion.
• Clean rejected survey data after submission due to errors or ambiguities encountered during the collection phase.
• Diligently input case notes for each respondent into the system for future reference and follow-up action plans (e.g., call outcomes, refusals to participate in surveys).
• Comply with Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Achieve established key performance indicators (KPI).
• Perform any other ad-hoc duties as assigned.

Job Requirements:

• Minimum Diploma or equivalent.
• Relevant work experience in survey operations, sales, or customer service roles.
• At least 2-3 years of experience in a supervisory position. Candidates without academic qualifications may be considered with relevant work experience.
• Advantageous to have a background in call centers, direct sales, or customer-facing roles.
• Proficient in handling escalations and complaints to de-escalate situations effectively.
• Proficient in Microsoft Excel, PowerPoint, and Word, as well as internet usage.
• Strong communication skills to effectively interact with internal and external stakeholders.
• Selected applicants must complete a training course and pass an assessment test before being deployed to operations.
• Only Singaporeans may apply.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

• Salary: S$4,000 - $4,500
• Work duration: till Dec 2025 (Renewable depending on performance and project)
• Work location: Clarke Quay / Novena (work in office)

Job Descriptions:

• Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.
• Provide one-stop service to selected respondents to attain survey data timely and accurately.
• To be subject matter expert in survey content, objectives and deliverables.
• Develop a thorough understanding of respondents’ firm operations and processes thus applying this knowledge to collect data effectively.
• Cultivate trust and rapport by addressing concerns and challenges from respondents.
• Conduct survey data collection via outbound calls, email corresponding and personal visits to respondents.
• Communicate with respondents adequately and ensure familiarity is established with new Point of Contacts.
• Accurately compile, record, and input survey data into the system with concise case notes documented.
• Timely reporting to management team and stakeholders.
• Perform any additional duties as assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Survey Experience Supervisor /Team Leader (Establishment)

• Salary: S$4,000Work duration: till Dec 2024 (Renewable depending on performance and project)
• Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to targeted audience is Establishment
• Work location: Clarke Quay / Novena (work in office)
• Able to start work immediately or within 1 month notice period

Job Scope:

• Lead a team of Survey Experience Officers to achieve KPI
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Organize workflow and ensure that officers perform their duties and delegated tasks
• Set KPI for the officers in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Ensure that the given KPI for the team are being met based on the project timeline
• Monitor and provide project status report to manager

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6947

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Company profile

Responsibilities :

• Involves in Development and Application Support for multiple applications in banking domain.
• Perform initial analysis for production issues and come with workaround or next action plan, working closely with counter parties (e.g. business users)
• Drive the investigations of critical production issues involving business users, vendors and different application teams from sub systems.
• Work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• Manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• Provide Solution's and Coordinate with infrastructure activities for applications from initiation to go-live.
• Manage implementations of new application releases adhering to the best practices of the release management process.
• Enhance existing development, release, support process to maintain/improve service level & quality.
• Use dev-ops tools and frameworks to monitor applications and build recovery processes.
• Collaborate well with other team members and stakeholders in agile teams.

Requirements

• At least 7+ years of total experience in Application Support / Development. (Application support experience in mission critical applications in banking domain is a plus)
• Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
• Fluent working in Linux environments and command line tools.
• Good to have experience: OpenShift, ELK, Application Monitoring Tools, Cloud Technologies
• Education: Preferably a degree in computer science/IT
• Experience of DevOps tools and framework to monitor applications.
• Team player with good inter-personal skills and ability to work with other teams as well as with multiple cross-functional stakeholders.
• Able to work independently with can do mindset and minimal supervision.
• Good problem solving and process improvement skills, detailed and logical in thought process, able to articulate clearly and have good written and verbal communication skills.

Our client, a leading international energy company, is looking for motivated, self-driven market data application support for their trading arm.

Responsibilities:

The primary responsibilities of the IT Application Support Officer include:

• Ensuring the stability and continuity of the entire system, including services and batches running in Europe or Singapore.
• Administering vendor-based trading platforms, including access, order routing, limits, and broker connections.
• Providing user support on the application perimeter covers Pre-trade/Pricing, Trade Life Cycle, Post Trade/ Greeks/ VAR /Valo.
• Sharing relevant information with support and development teams in Europe.

Requirements:

• Solid SQL skills
• Knowledge of the front-to-back office trading life cycle in any asset
• Self-motivated and a team player
• Good communication skills in English since it requires working with foreigners
• Bachelor's degree in a related discipline from a reputable university

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 16C8291) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Lu Zhang @ [email protected] (EA Registration number: Reg No: R22105986)

a. IT trained with IT frontline experience.

b. Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support

c. Address and resolves basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities.

d. Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour.

e. Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact.

f. Network troubleshooting, both wired and wireless using Fluke testing device.

g. Verification of whitelisted USB device and to perform whitelisting of USB device

h. Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)

i. Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems

j. Removal and Secure Erasing of storage media for write off\

k. Secure Token connectivity issue

l. Password reset for corporate user accounts

m. Expected to move IT equipment with the proper handling tool