Total 6,297 Customer Service job vacancies in sg ensign kallang place l8 left wing

Responsibilities

• Work with the team to provide corporate insurance broking advice and placement for clients.
• Communicate with clients to understand their insurance needs and advise on coverage options.
• Gather necessary underwriting information from clients for submission to underwriters.
• Evaluate and advise on quoted insurance rates, terms, and conditions.
• Secure insurance placements with underwriters, ensuring the required support from various markets.
• Prepare essential documentation for insurance placement, including quotation and placement slips, schedules, cover notes, endorsements, and closing slips.
• Ensure required documents are sent to insurers and clients by coordinating with the Administrative team.
• Monitor clients' accounts and collect outstanding payments.
• Review renewal business and take action to renew expiring policies.
• Execute special assignments and related duties as assigned.

Requirements:

• Diploma or Degree in Business, Banking, Finance or equivalent.
• Fresh graduates welcomed to apply or candidates with at least 1 year of experience in a similar role in insurance related industry
• Capable of working independently in a demanding work environment
• Excellent interpersonal and communication abilities.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L645949W

As part of our recruiting process, we would like to request all interested applicants to apply directly through TD's Careers Site at:

https://td.wd3.myworkdayjobs.com/en-US/TD_Bank_Careers/job/IT-Support-Analyst--Risk-Technology-Solutions_R_1368278

TD Bank Group

Headquartered in Toronto, Canada, with approximately 95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 26 million customers worldwide through three key business lines:

• Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wholesale Banking including TD Securities

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Department Overview :

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Technology Solutions is responsible for the development, implementation and support of trading and operational systems at TD Securities. We support these applications for Front Office, Operations, Middle Office, Market Risk, Credit Management and downstream systems in Enterprise Technology Solutions.

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients in five key business areas: Investment Banking, Debt Capital Markets, Foreign Exchange, Institutional Equities and Private Equity. TD Securities is the wholesale banking arm of TD Bank Financial Group, one of Canada’s largest financial institutions and a global leader in on-line financial services.

There's room to grow in all of it.

Position Overview –IT Support Analyst, Risk Technology Solutions

This role is primarily responsible for providing RTB support for Risk Management applications for wholesale and retail banking.

Role and Responsibilities

• Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
• Perform proactive application health checks to prevent potential failures
• Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
• Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
• Ensure problem resolutions are released in production on-time and with high quality.
• Ensure all changes to the Production Environment follow the TD Securities Change management process.
• Ensure change activities are performed on time, minimizing risk to the service/business environment
• Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
• Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required

Job Requirements

• Experience in Banking Operations technologies such as liquidity, credit and market risk
• Practical working experience in multi-tier applications support will be an asset to have.
• Practical experience of support both Physical, and VMware environments
• Understanding of financial markets and products.
• Experience working with developers, business analysts, and infrastructure support teams will be an asset.
• Knowledge of scripting, automation and process improvement
• Strong understanding of ITIL Incident Management, Problem Management and Change Management
• Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java will be an asset
• Shift work on a rotational basis - Tuesday to Saturday, 8am to 5pm and 11am to 8pm, and Singapore public holidays

Skills Category

• Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
• Knowledge of cloud technologies, including Azure
• Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
• Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
• Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
• Experience in messaging, middleware, Java application servers
• Computer science or Mathematics degree desired

Job Summary:

We are looking for a detail-oriented and enthusiastic Software Support Specialist to join our team. This position is suitable for fresh graduates who have a foundational understanding of HTML, JavaScript, and SQL, and are eager to apply their skills in a professional environment. You will provide technical support to end-users, troubleshoot software issues, and ensure that software applications operate smoothly.

Key Responsibilities:

• User Support: Provide technical support to users via phone, email, or chat, addressing issues related to software functionality, performance, and configuration.
• Troubleshooting: Diagnose and resolve software problems, including bugs, errors, and performance issues. Document and escalate unresolved issues to higher-level technical teams as necessary.
• Documentation: Create and maintain detailed documentation on common issues, solutions, and software usage to assist users and improve support processes.
• Training: Offer guidance and training to users on software features, best practices, and troubleshooting techniques to enhance their proficiency and satisfaction.
• Client Feedback: Collect and analyze user feedback to identify trends and areas for improvement. Work with development teams to suggest enhancements and new features.
• Collaboration: Work closely with other technical teams, including developers and system administrators, to address complex issues and implement solutions.

Qualifications:

• Education: Diploma in Information Technology, or a related field, or equivalent experience. Fresh graduates are welcome and encouraged to apply.
• Experience: No prior experience is required; however, familiarity with software applications and customer service practices is a plus.
• Technical Skills: Proficiency in HTML, JavaScript and SQL is required, including understanding of operating systems, databases, and networking basics.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
• Customer Service: Strong customer service orientation with the ability to handle sensitive situations and maintain professionalism under pressure.
• Detail-Oriented: High attention to detail with the ability to manage multiple tasks and prioritize effectively.

Working Conditions:

• Full-time position with typical office hours; flexibility may be required for different time zones or urgent issues.
• May require occasional on-call support or remote work.

Open for Singaporean or PR Only

Interested applicants may send their resume to [email protected]

As a Customer Success Director you will join our department’s senior leadership team to own our entire book of business within APAC. You will manage multiple teams, taking ownership of their growth, development and achievement. You will take ultimate responsibility for your team’s book of business, building strong relationships with customers, minimizing and mitigating risks, along with successfully supporting growth opportunities to ensure your teams hit their KPIs.

WHAT YOU'LL DO

• Be a core member of the Customer Success Department’s Senior Leadership Team helping guide and shape the future of the department and contributing to the future of the wider business
• Manage multiple Customer Success teams - likely in more than one location - hiring, nurturing, performance managing, and supporting the development and satisfaction of your staff
• Hire and nurture new talent into our world-class Customer Success organization by building a pipeline of candidates, setting clear expectations, and managing performance
• Develop a cost efficient organisation that maintains our high standard of excellence when providing support to customers
• Create a culture of customer delight, partnering closely with Senior Sales and Services Leadership to foster alignment, delivering excellent customer experience and positive commercial outcomes
• You will be a public presence for Braze building executive relationships with customers, acting as a point of escalation across your book of business and representing Braze during public activations.
• Working with your managers and individual contributors you will be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion and advocacy.
• Identify opportunities for continuous improvement including evolving process, reporting, and materials
• Guide your team in managing their clients throughout their lifecycle, work with your team to understand customer's evolving business and technical goals for using Braze and continuously demonstrate value.
• Drive ongoing adoption, setting KPIs and success metrics for ROI
• Advocate customer business use-cases to product development
• Be a point of escalation for clients in your team’s portfolio
• Work closely with internal stakeholders at Braze to design and develop efficient processes and working practice

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

WHO YOU ARE

• 5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing
• 3+ years experience managing or mentoring staff
• Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc).
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
• You build strong positive relationships with clients and colleagues.
• You are known for being a team player.
• You have a high level of intellectual curiosity.
• You see opportunity and growth in learning more and continuously improving both processes and yourself.
• You have strong technical domain knowledge of two or more of the following: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

Salary: $2,500-$3,300

Location: Purvis Street

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers
• Other ad hoc duties

Job Requirements:

• Min 1 year F&B working experience, preferably in a restaurant setting.
• Preferably with food hygiene cert

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Responsibilities

• Responsible to handle coverage support and provide permanent solution / workaround depending on the nature of issue.

• Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

• Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

• Perform deployment & release management activities.

• Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Skills/Requirement

• 3 + years of relevant experience.

• Basic understanding of Java and coding.

• Able to work with UNIX system, with understanding in bash/shell scripts.

• Experience with Java, Springs and Hibernate

• Experience in Agile Development and Agile Delivery

We regret to inform that only shortlisted candidates will be contacted.

• Working days: Rotating Shift
• Salary: $3000-$4000
• Location: Orchard

Roles and Responsibilities

• Admission of new patients to OR
• Ensure nursing care and able to relate with patient and relatives
• Manage patient files and records
• Prepare and perform all surgical procedures in a sterile manner, observing all principles of asepsis and sterility
• Prepare and maintain all surgical instruments in an organized and logical manner
• Conduct a full count of instruments and accessories before the start of an operation, after the closure of any major cavity, and the end of the operation
• Handle all sharps and contaminated waste in a safe and effective manner
• Assist with cleaning and transferring of patient to the recovery area
• Prepare and perform all surgical procedures in an appropriate manner, while observing all principles of asepsis and sterility
• Assist with surgical scrub as required
• Prepare the operating room and all equipment for each operation and ensure the functioning of such equipment
• Dispose of all sharps and contaminated waste in a safe and effective manner
• Assist with the cleaning and transferring of patient to the recovery area
• Register and record all instruments and sets received
• Report any anomalies in sets received (e.g. incomplete, broken instruments)
• At all times, ensure that both operating rooms and equipment are maintained in a permanent state of readiness
• Examining patients' histories for allergies or illnesses that would affect anesthesia
• Evaluating and preparing patients, providing education about surgery and recovery, and discussing the side effects of anesthesia with them
• Determining the amount and type of anesthesia needed for the patient and the best way to administer it.
• Preparing and administering the proper dose of anesthesia.
• Monitoring patients' vital signs and their dose of anesthesia during medical procedures.
• Overseeing patients' safety during anesthesia recovery.
• Evaluating patients' progress before, during, and after medical procedures.
• Performing some administrative duties, such as ordering anesthesia, training new staff, and overseeing department finances.
• Any other ad-hoc duties assigned

Requirements

• Candidate must possess Diploma/Degree in Nursing from a recognised institution as approved by Singapore Nursing Board
• SNB registered Nurse
• At least 2 years of experience in healthcare operating theatre settings
• Prior Experience as a scrub nurse would be preferred

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Full Title : Business Development Manager

Location: Middle Rd (Bugis)

Working days: 5 days (Mon - Fri)
Working time: 9.00 to 6.00 pm
Salary: $4000 - $5500

Job scope:

• Prospecting, identifying and generating new business and generating additional business from existing customers.
• Implement an effective network for consistent growth and better market penetration.
• Arrange business meetings with prospective clients, vendors and partners.
• Promote the company’s products/services addressing or predicting clients’ objectives.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.
• Build long-term relationships with new and existing customers.
• To drive sustainable financial growth by boosting sales and forging strong relationships with clients, vendors and partners.
• Provide information such as service needs, market conditions, promotional activities, business opportunities, sales trends, and competition strategies/activities on a regular basis in monthly reports and other written communications.
• Work with the Portfolio Head/Director to develop a marketing and relationship management plan focusing on the target clients.
• Set up the operation and marketing budget for promoting and delivering IT Training and corporate programs.
• Effectively manage customer expectations to ensure they are aligned with deliverables and timeline.
• Coordination with the support department for timely execution of business orders.
• Manage the sales process; lead generation; solution pitch; negotiation; close; handover to the operations team.

Requirements:

• Degree/Diploma in Business Administration, Marketing Studies or related discipline.
• Minimum 3 to 5 years sales or business development experience in training/education sector.
• Experience in developing and maintaining relationships with clients and delivering customer support in training/education sector.
• Proven success in your business development ability and demonstrable full knowledge of the sales process.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Who should apply? We want individuals who are:

• detail-oriented and conscientious
• always innovating for better ways to streamline processes
• collaborative and enjoy giving input

Working hours: Flexible (Within Office hours ie. 9am-6pm);

Students with days off between classes are more than welcome to apply!

Your day to day responsibilities:

- Assisting with administrative support

- Scheduling of appointments with clients (must be comfortable with making calls)

- Take meeting minutes and execute agendas accordingly

- Any other ad-hoc tasks assigned

Events/B2B [ ad hoc]

-Initiate contact with vendors to express interest and request proposals or quotes

- Assist with event matters

* Credence is a Financial Advisory Agency and Students who'd like to learn more about the Banking and Finance Industry are welcome to apply as well!

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: 12 – 18 per week

Work Location: In person

If you’re keen to get a head start on other candidates, don’t wait! Email your resume now to [email protected] to secure your spot in the selection process.

Only candidates who meet the requirements will be considered.

RESPONSIBILITY

The role and responsibilities of the Receptionist cum Admin Executive involve meeting and greeting clients, as well as screening calls before directing to staff. It is important that the receptionist conducts herself in a professional manner to give clients a good first impression. Other responsibilities include the procurement of office supplies, ad hoc travel arrangement, submission of invoices and updating of expenses. She assists the Head of Facilities to ensure that the office premises are kept neat and clean and refers feedback to the building management when the need arises. She is also expected to work on weekends on ad hoc basis, depending on the needs of the company.

The responsibilities of the Receptionist include, but not limited, to the following areas:

Front desk coverage –

• Handle all phone calls in a prompt and professional manner
• Greet and direct all clients and visitors, including general beverage arrangement
• Exercise sound judgment in dealing with difficult callers and clients
• Monitor the booking system for meeting rooms
• Ensure that reception desk is manned and organized at all times
• Proper record and issuance of visitors’ passes, send QR codes to visitors

Postage and Courier duties –

• Collate, pack and co-ordinate for all internal outgoing mails using courier services
• Contact courier services companies for Airway bills and envelopes when required
• Maintain proper records for incoming and outgoing parcels
• Administrative works for postal duties
• Documentation and distribution of all in-coming mails & parcels

The responsibilities of the Admin Executive include, but not limited, to the following areas:

• Coordinate with building management on internal feedback
• Keep track and record maintenance and servicing schedules of office installation, which includes loose furniture and electronic appliances
• Procurement of snacks for weekly Friday bar and meals for events
• Procurement of office stationeries that include business cards and envelopes
• Maintain and order beverages and groceries for the pantry
• Supervision of contract cleaner, ensure that all essential cleaning supplies, kitchen appliances, cutleries are adequate and the pantry is neat and clean
• Handle invoices and Cheques recording, Cheque recording will cease by 2025 when Cheques are no longer permitted by MAS

Other administrative duties -

• Clearing of workstation for onboarding staff, issue welcome pack to new hires
• Provide admin support such as scanning, bulk photocopying and filing when required
• Setup accounts for employees’ access and transportation, manage feedback and termination of account
• Provide ad hoc admin support to business travelers
• Cover basic duties of Head of Facilities in her absence

MANDATE

• Full mandate for the areas outlined in job responsibility

KPIs

• Punctuality – The receptionist is expected to be seated at the reception by 8.30am sharp to welcome any walk-in clients or calls
• Answer incoming calls within the first 3 rings
• Greet all clients with a friendly and approachable smile, be pleasant and offer assistance in a positive manner
• The pantry essential supplies are adequate at all times, pantry is neat and clean
• Achieve minimal complaints from users
• Ensure that all essential office stationeries and supplies are adequate at all times
• Source for new vendors for Friday bar, making sure that meals / snacks provided are healthy and expenses are within budget

How to apply :

Click here: https://saxobank.wd3.myworkdayjobs.com/CareeratSaxoBank/job/Singapore/Receptionist-cum-Admin-Executive_R-16365-2

Contract: 11 months

Location: Novena

Working hours: Mon - Fri (830am - 6pm)

Salary: Up to $2700

Responsibilities

• Coordinate with the trainers to work out the training support requirements (type of forms, training aids and training venue arrangement)
• Set up the training venues for the training activities
• Prepare and provide training items for scenario-based role-play
• Assist in the registration process.
• Assist in post training surveys. Display of QR code for post-training surveys at training venues and address the areas for improvement as identified
• Put up signage to direct participants to the training venues
• Perform the recovery processes after training
• Keep stock of the training materials and the maintenance of the training equipment
• Track the amount of stock required for each training activity and to inform the person-in-charge to replenish any shortfall of items
• Ensure that the audio sound system, projectors and laptops are functioning properly at all training venues
• Assist in other duties as assigned by the Reporting Officer to support the training team

Requirements

• Diploma in any field
• Min. 2 years relevant experience in training support
• Strong verbal and written communication and interpersonal skills
• Proficient in MS Office applications (Microsoft Word, Excel, Outlook etc)
• Prior working experience in public service counters will be an advantage

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Vast school selection: Wide range of AOP and premium school
• Work Near Home
• Better pay and benefits. Work-Life Balance

Job Description:

• AOP & Private Premium Singapore Childcare & Preschool Centers
• Singapore Islandwide Opportunity
• East: Tampines / Pasir Ris / Bedok / Tanah Merah
• North: Yishun / Woodlands / Marsiling / Toa Payoh
• Central: Tanjong Pagar/ Raffles Place
• West: Jurong West / Jurong East / Clementi / Choa Chu Kang
• North East: Hougang / Serangon / Sengkang
• Others: East Coast / West Coast / Katong / Pasir Panjang

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY / CIT + EYDF , those with EY1 & EY2 are advantages.

Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Responsibilities

• Provide operational and administrative support to the pre-enlistment medical activities and the related support services
• Receive cases, analyse the background and follow up actions required
• Communicate with appellant where required, and with internal stakeholders for necessary actions
• Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows.
• Conduct investigation on process gaps to determine root cause and provide advice for rectifications.
• Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.
• Support, conduct audit and track submission of reports.
• Provide clear and concise advice and responses to the queries raised via phone call and/or email.
• Carry out administrative tasks to ensure processes are complete.

Requirements

• Min. Polytechnic Diploma/Degree
• Proficient in Microsoft Office applications (Excel & Word)
• Excellent communication and interpersonal skills
• Meticulous with keen attention to details, highly disciplined, service-oriented and good team player
• Energetic individual who can work well independently and as part of a team.
• Track record of customer service experience and competency
• Able to handle different types of customers and complex cases
• Strong analytical and problem solving skills
• Proven leadership skills will be an advantage

Additional details

• Location: Depot Road (Office will be relocating to Bukit Gombak MRT - in Q1/Q2 2025)
• Mon-Fri: 8am - 5.30pm

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT service request calls.

Requirements:

• Min Nitec in any discipline

• Good command in English to liaise with different entities

• Junior level position is available.

Job Description:

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

**Details:

• On Job Training Provided
• Eligible candidate may be sponsored for ITIL, Microsoft, CCNA, CompTIA Security+ AND Work Study Diploma in IT with reputed polytechnic

Responsibility:

• Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool
• Strong background in supporting full Microsoft Office suite on Windows platform with recent support.
• Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10
• Strong knowledge of Microsoft based operating systems and suites
• Enterprise support of Microsoft Office 365, desktop and Admin
• Must have very good customer facing skills and be well presented
• A strong focus on service delivery and customer satisfaction
• Good attention to detail with a methodical and thorough approach to work

Experience & Qualifications:

• Minimum 2 years’ experience in 1st to 3rd Line Support
• VIP Support Experience
• Excellent communication and interpersonal skills.
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

L2 Production Support (Java-base)

• Recent experience in working with Java J2EE applications

• Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix/Linux, SQL

• Experience in programming languages such as JAVA/J2EE.

• Experience in Unix commands , SQL queries

• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

• Exposure to banking industry is a plus

• Dynamic individual with thirst to learn

• Strong team player with excellent inter-personal skills

• Ownership oriented and ability to meet SLAs

• Min 1 year experience in IT role with Unix/Linux and SQL will be advantage

Position title : Customer Service Officer

Working location:Ubi
Working Days: 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
Salary: $1800 - $2500

If interested, submit your resume and contact me here

Whatsapp +65 8854 1564 (Albert) | https://wa.me/6588541564

Yap Teck Huat Reg No: R24122623

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Recommend products and/or packages according to individual needs and conditions
• Dealing with customer administration, incoming calls, inquiries and appointment bookings. (Ensure confidentiality in customer details)
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Able to commit working retail hours
• Require MS Office and Excel Skills

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• The successful candidate will be expected to provide technical support and assistance for Microsoft Power Platform. The ideal candidate should have a strong understanding of the Power Platform and Office 365 suite of applications and possess excellent troubleshooting and problem solving skills.

Responsibilities:

• Ensuring the operational health of the Power Platform environment including security, availability, performance, interoperability and reliability.
• Provide technical/advisory support for Power Platform applications, including Power Applications, Power Automate, and Power Virtual Agents.
• Troubleshoot and resolve issues related to Power Platform applications.
• Collaborate with other IT teams to develop and implement best practices for Power Platform usage, security, and governance and ensure the overall health of the environment.
• Develop and maintain documentation related to support processes and procedures.
• Explore, implement and maintain solutions to improve operational and governance of the platform.
• Stay updated with the latest features, updates, and security patches and communicate relevant information to users and stakeholders when required.
• Provide after-hours support as needed
• Minimum 3 years of experience in supporting, maintaining, and troubleshooting Power Platform applications.
• Possess advanced knowledge of Power Platform, PowerApps, Power Automate, Power Virtual Agents, on-premises data gateway.
• Experience in Power platform development.
• Strong understanding of M365 architecture, services, and features.
• Excellent troubleshooting skills and the ability to solve complex technical problems.
• Strong communication skills and the ability to work effectively with end-users and IT teams.
• Ability to learn new technologies quickly.
• Positive attitude towards work and a desire to learn.
• Knowledge of PowerShell and scripting is a plus.
• System integration knowledge and experience will be an advantage

Job description

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Min. NITEC in IT related discipline.
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.
• Open to work in shift arrangement.

Key Responsibilities:

• Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
• Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
• Monitor service levels and performance metrics to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction.
• Collaborate with other IT teams and departments to resolve complex technical issues and ensure seamless service delivery.
• Develop and maintain service desk and technical procedures, documentation, and knowledge base to facilitate efficient problem resolution and training.
• Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs for team members.
• Stay up to date with emerging technologies, industry trends, and best practices in IT service management.
• Perform regular IT audits of processes to discover areas of weaknesses and fortify them.
• Collaborate with Infrastructure on device deployment and ensure change management is followed to minimize risk to the business.

Experience required:

• Minimum of 2 years of experience in IT support, with 1 years in a leadership or supervisory role.
• Proven experience in managing and motivating a team to achieve performance targets and deliver high-quality customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Demonstrated problem-solving abilities and a proactive approach to identifying and resolving issues.
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.

Job Responsibilities

• Carry out periodic checks of data center hardware and facility systems according to organizational guidelines.
• Escalate any issue to relevant parties according to organizational guidelines.
• Obtain the existing DC Operation documentation including details on DC facilities, network and server monitoring, storage and backup monitoring, batch operations and batch job scheduling.
• Attend the knowledge transfer to be conducted by the outgoing service provider/s.
• Conduct shadowing and reverse shadowing of the daily DC operation tasks.
• Ensure all the DC Operations documentation is updated.

Requirements:

• Possesses minimum Higher NITEC in IT or related discipline
• Able to commit for 12 hours shift
• Comfortable working in healthcare sector, this role required the incumbent to take MMR and TDAP vaccine.

Summary:

The L2 Support Analyst is responsible for providing production support for Cash Management and filtering/AML systems across the APAC region. The role requires independent troubleshooting, managing production issues, and coordinating with internal teams to ensure timely resolution.

The successful candidate will contribute to system monitoring, change management, and disaster recovery activities while working with teams across Singapore and India for 24/6 coverage.

Responsibilities:

• Troubleshoot and resolve complex production issues independently.
• Perform root cause analysis and manage follow-up actions to completion.
• Coordinate with internal teams and stakeholders to address production incidents.
• Manage user requests and incidents, providing timely resolutions.
• Support system monitoring and ensure adherence to disaster recovery procedures.
• Contribute to change management and problem management processes.
• Document operational procedures and contribute to team knowledge sharing.
• Continuously improve existing support processes for efficiency.

Requirements:

• Strong understanding of Java/J2EE, TIBCO, and COBOL platforms.
• Familiarity with UNIX/Linux/Windows environments and database performance tuning.
• Experience in payments local clearing applications and AML systems in the APAC region.
• Knowledge of ITSM tools (e.g., ServiceNow).
• Proven troubleshooting and debugging skills.

Qualifications:

• University Degree in Computer Science, Information Technology, or related fields.
• 3+ years of experience in L2 production support roles.
• ITIL certification is a plus.
• Strong communication and problem-solving skills.
• Experience with payments and AML systems in the financial services industry.