Total 2,110 Customer Service job vacancies in sin01 singapore tuas west ave sin01

IMMEDIATE VACANCIES

We are looking for Part Time Centre Admin

Training will be provided.

Our Requirements

-- preferably experience in customer service and sales dealing with children and parents

-- fluent in spoken and written English ability to speak Mandarin preferred as job requires interacting with Mandarin - speaking customers

-- willing to be trained

-- basic computer knowledge

-- 4 day work,2 weekdays - 12pm to 9pm, Sat and Sun - 9am to 6pm

Attractive Incentives will be provided on top of basic salaries!

Part Time - Vacancies at Jurong Point

Responsibilities

• Assist in day-to-day operations & administration of Educational Centre
• Manage student enrollments (enquiries, assessments, registration) and exams
• Maintain and update student database
• Collect tuition fees and monitoring student enrolment
• Assist parents in registration process
• Establish excellent rapport with parents and children
• Assist to organise events, concerts and open houses
• Other ad-hoc duties assigned

Requirements

• At least with "O" levels and diploma and above qualification.
• Computer Literacy, Customer Oriented
• Result and Customer-oriented with excellent inter-personal and communication skills
• Four days work per week. two weekdays - 12pm to 9pm. Sat & Sun - 9am to 6pm

***Incentives will be given for new signups and trials, on top of basic salaries.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

• Provide technical support to a 24x7 operating data centre including the operation, maintenance and repair of all critical equipment and systems.
• Monitor the performance and availability of the IT services Processing of production jobs
• Assisting in monitoring and escalation of incidents related to computer hardware, operating system, application systems, data centre facilities and managing the security of the data centre
• Maintain the reliability, availability, performance of the event monitoring system to ensure service vendors meet agreed Service Level
• Involve in process improvement initiatives and projects for the data centre.

What are we looking for?

• Minimum NITEC / Higher NITEC Possess positive altitude and a keen interest in IT Demonstrate a strong sense of urgency and have good troubleshooting and problem-solving skills with good attention to detail
• Strong interpersonal skills and demonstrated ability to work in a team environment.
• Great attitude to bring the best out of the team.
• Comfortable to perform shift duties.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Roles & Responsibilities

• To lead and guide Service engineers in service-related matters
• To provide training, technical support and advice to Service engineers
• To learn and transfer new technology knowledge and skills from Japan HQ to Service engineers in Singapore and regional countries
• To interface between customers, engineers and Japan HQ in troubleshooting and finding out the countermeasures and solutions for machine problems
• To plan, assign Service engineers as well as involve in the installation, repair, modification and preventive maintenance of equipment
• To provide service support for countries under Singapore territories such as Malaysia, Indonesia, Thailand, Vietnam and India as and when required
• To prepare and submit monthly report on service and parts activities in Japanese language for submission to Japan HQ

Job Requirements

• Possess a Bachelor's Degree in Engineering or relevant discipline
• Possess minimum 10 years of hands-on field experience in CNC machines or related equipment
• Technically strong in diagnosis and repair of 5-axis multitasking machines
• Strong in laser and double ball bar calibration
• Possess good understanding and interpretation of programmable logic control (PLC) and excellent knowledge of NC and special skills
• Able to read and interpret electrical circuit diagram, possess hands-on experience in electrical part replacement
• Good field experience in changing mill spindle, ball screw, linear scale and linear guide
• Fluent in English and Japanese languages (both oral and written are equally important)
• Independent, possess advance technical knowledge, fast response and willing to work overtime

Perform basic care and maintenance

-Inspect and checking of the supercar daily to ensure good condition for rental

-Assist mechanics in diagnosing vehicle problems such as using the diagnose machine and test driving the vehicle

-Assist mechanics in diagnosing vehicle problems such as using the diagnose machine and test driving the vehicle

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

We are looking for a Supply Chain Assistant to support the Supply Chain Manager in managing local sales and delivery. In this role, you will play a crucial part in overseeing the order fulfilment process and ensuring efficient coordination between local sales and delivery operations.

This position is open for applicants seeking for Work Study Diploma in 2024.

Job Description:

1. Oversee and manage the entire order fulfilment process, ensuring smooth coordination between local sales and delivery.
2. Coordinate with Sales, Production, and Operations departments to ensure timely processing, packing, and delivery of sales orders.
3. Prepare essential documentation, including delivery orders, packing lists, and invoices.
4. Document sales transactions in the SAP system accurately, and handle after-retail sales services.
5. Address customer queries and concerns to enhance overall customer satisfaction.
6. Perform follow-up actions with the finance department to ensure payment is received and close sales
7. Utilize data analytics tools to analyze sales and supply chain performance.
8. Generate insightful reports for continuous process improvement, when required.

Requirement:

1. Diploma, preferably in logistics/supply chain/operations, or equivalent.
2. Meticulous with an eye for detail.
3. Strong communication, organizational skills, and ability to work in a fast-paced environment.
4. Proficient in both verbal and written communication in English and Mandarin to interact with Mandarin/English-speaking clients/stakeholders.
5. Willing to take up ad-hoc duties assigned by the company.
6. Knowledge of SAP will be advantageous.
7. Experienced candidates may be considered for the Supply Chain Executive role.

Job Highlights

1. Job Types: Permanent
2. Working Hours: Mon to Fri 9 am to 6 pm
3. Great learning development opportunities.
4. Work-life balance and positive/friendly working environment.

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

RESPONSIBILITIES

• Perform service & repair work on customer site for battery & charger

• In-charge of Delivery

• Preparation/maintenance of MP batteries as per company SOP

• Packing/loading/delivery of batteries accordingly to schedule

• All activities required by superior

The technician/driver shall possess the following competence:

Simple inventory management skills.

Ability to prioritize tasks & able to adhere to company SOPs

Able to carry out tasks professionally and keep to the delivery & service schedule

Safety-conscious

Candidate must possess at least "O" Level or equivalent.

Required language(s): English & Mandarin

At least 1-2 Year(s) of working experience in the related field is required for this position.

Preferably Non-Executive specialized in Engineering - Others or equivalent.

Must possess Class 3 driving license and forklift license

Able to do OT when required.

Working Hour: Monday - Friday 0830hrs to 1700hrs

Work Place: Tuas Ave 1 (Nearest Mrt: Gul Circle)

Basic (before OT): $2000-2200 depending on experience.

Thong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.

Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team.

Key roles as our Customer Service Officer involves the following:

• Creating new job orders provided by customers
• Monitor vessel arrival and update customers for any changes in ETA
• Preparing delivery schedule for Operations team
• Ensure details and documents are in place before processing of sea freight containers in PSA Portnet
• Monitor required delivery date and time and keeping track of job status
• Communicating with customers via email or phone to provide updates or solutions

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

• Respond to customers’ claims in a timely and professional manner
• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction
• Develop and maintain strong relationship with customers
• Negotiate with suppliers to optimize terms and ensure timely delivery, cost efficiency, and service quality
• Manage claim list and report to management regularly
• Liaise with ship agent for smooth ship attendance.

Requirements:

• Diploma or Degree in marine engineering or related field.
• Experience in handling marine spare parts.
• Occasionally business trips required.
• Proficiency in written and spoken English & computer skills in MS Office
• Good understanding of supply chain Incoterms.

Job Description:

· Provide introductory information about the company and its products and services to new customers

· Respond to customer inquiries

· Advise customers on products or services to best suit their specific requirements

· Prepare quotations and follow up with customers for their acceptance.

· Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.

· Prepare delivery orders and other relevant documents.

· Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.

· Resolve customers’ concerns, if any.

· Build and maintain long term business relationship with new and existing customers

Requirements:

· Minimally 2 years of working experience

· Prior customer service or sales coordinator experience will be an advantage

· Prefer some one with prior working experience in logistics industry

· Friendly and welcoming disposition

· Has initiative, independent and able to work in dynamic environment

· Good command of written and verbal English

· Excellent organizational and multitasking skills

Job Description:

1. Provide spare parts sales support to sales team.

2. Ensure all purchase orders received are checked for correctness in a prompt manner.

3. Ensure purchase order acknowledgement to customers has been issued.

4. Liaise with factory and suppliers on quotations, stocks availability and delivery lead time.

5. Liaise with factory and suppliers to provide costings to sales team.

6. Monitoring and expediting of spare parts purchases shipment to ensure delivery dates are met.

7. Ensure all orders are promptly shipped in accordance with committed delivery dates.

8. Monitor and alert sales team or respond to customers if any orders cannot be fulfilled on time.

9. Prepare and issue delivery orders, invoices, and documents for outgoing shipment.

10. Liaise with supply chain to expedite on spare parts packing and shipping arrangement.

11. Review spare parts inventory and plan stock replenishment.

12. Prepare sales order report.

13. Perform any other ad hoc duties as assigned.

Requirements:

Possess at least with GCE ‘O’ Level or Diploma in any field of study.

Proficient in Microsoft Office.

Independent and take initiatives with positive work attitude and good team player.

Microsoft AX Dynamics will be an added advantage.

Job Description:

· Preparing and send quotation to customer in a timely manner

· Revise or change quotation details upon request from customer

· Maintaining and updating records in SAP CRM accurately

· Keeping track of the sales team’s communication with customers

· Support in following up sales lead and opportunities in SAP CRM for sales team

· Ability to communicate both internal and external customers at all levels

· Support any other ad-hoc duties as assigned by manager

Requirements

· Some experience in commercial practice and sales admin experience

· Understanding in SAP CRM is a plus attribute

· Proficient in Microsoft Office

· Adaptable, multi-tasking, good organisational skills

· Ability to adapt to fast pace working environment

· A good team player

· Good command in English and Chinese

· ITE/ Diploma equivalents

Salad Service Crew. Full/Part Time. 5 workdays. From $1,800/month.

This recruitment effort is in collaboration with e2i - Singaporeans or Permanent Residents only

Location: Arcade/ Maxwell

Salad Service Crew / Management Trainee shall
-Assist in light cooking, serve & pack food
-Assist in cash register, customer service

Candidate’s Requirement
- Comfortable working in restaurant environment
- Preferred to have Basic Food & Hygiene Certification. Candidate that does not have the certification will be sent for course.

Working Period
- 5 working days ; 8am to 6pm / 7pm

Payment
- from $1800 per month ( Full Time )
- OT 1.5x after 44 working hours/ week

Whatsapp Grace 87952790

The HR Support is responsible for performing HR duties at a professional level and will work closely with the HR Department Personnel.

This position carries out responsibilities in the following functional areas:

recruitment, onboarding, employee benefits, employee relations as well as training and development.

• Assist in the day to day operations of the HR Department
• Provide assistance with recruitment such as posting of job advertisements, phone call interviews, scheduling interviews etc.
• Assist with the onboarding process such as carrying out the new staff orientation program, introducing the new hire to current employees, preparation of documents etc.
• Maintains and update HR Database
• Assist with the offboarding process such as exit interview, clearance for the worker, signing of documents
• Application, renewal and cancellation of work passes for foreign workers
• Provide clerical and administrative support to HR Executives
• Arranging of classes/courses for newly hired employees
• Planning of company events such as Chinese New Year, Christmas etc
• Assist with employee requests regarding human resources issues, rules and regulations
• Keeping updated with the latest local HR news and regulations

Job requirements:

• Diploma in Human Resource Management or related field would be preferred.
• No work experience needed. Fresh graduates are welcome!
• Strong interpersonal communication skills
• Problem solving and critical thinking skills
• Ability to multi-task with attention to detail
• Proficient with MS Excel and Word
• Self-motivated, team player with good people skills
• High level of discretion with company confidential material
• Singaporean/ Singapore PR as Singpass is required

Join Our Team and Shape the Future of Science and Technology!

Are you ready to embark on an exhilarating journey dedicated to promoting interest, learning, and creativity in Science & Technology? We are seeking a vibrant and dynamic individual to join the Centre as a Project Officer.

The Role

As a Project Officer, you will play a pivotal role in steering the infrastructural developments of the New Science Centre. This dynamic position calls for a diverse skill set, involving engagement with consultants and contractors, active participation in tender processes, and seamless coordination with multiple government agencies.

Key Responsibilities

Your role will encompass meticulous tracking of project progress, maintaining comprehensive records, and overseeing contract administration, including invoice preparation and expense reports. Additionally, you will be instrumental in facilitating seamless communication and coordination among internal and external teams at every stage of project development. This will involve organizing meetings, crafting presentation materials, and managing logistical aspects.

What We're Looking For

The ideal candidate should have good knowledge and experience in Building and Project Management, ideally with 1 to 2 years of experience in managing public sector projects. Exceptional organizational, verbal, and written communication skills are a must, coupled with a keen eye for detail and the ability to juggle multiple priorities.

Desired Attributes

We value initiative, strong communication prowess, and adaptability. The ability to thrive in a fast-paced, dynamic environment and deliver across various project facets within tight deadlines is crucial. We seek individuals who can work effectively both independently and as part of a multidisciplinary team, while maintaining a flexible, creative, and solution-oriented approach.

Join us in shaping the future of science education and exploration at Science Centre Singapore!

Only shortlisted candidates will be notified.

Job Summary:

The Technical Service Engineer is responsible for providing expert technical advice, maintenance, repair, and troubleshooting services for

turbomachinery equipment. This role involves working closely with clients to ensure their machinery operates efficiently, reliably, and safely. The engineer will also support the design and implementation of upgrades and modifications to improve equipment performance.

Key Responsibilities:

• Technical Support and Troubleshooting: Provide immediate technical support and troubleshooting advice for clients experiencing equipment issues. Diagnose problems remotely or on-site and recommend or implement solutions.
• Maintenance and Repair: Perform scheduled and emergency maintenance and repair work on turbomachinery. Ensure that work is completed to high standards and in compliance with safety regulations.
• Performance Analysis: Analyze equipment performance data to identify trends, diagnose issues, and recommend improvements or preventive maintenance actions.
• Installation and Commissioning: Assist with the installation and commissioning of new turbomachinery equipment and systems, ensuring they meet operational specifications.
• Customer Training: Conduct training sessions for clients’ operational and maintenance staff, improving their understanding of the equipment and its proper care.
• Documentation and Reporting: Maintain detailed records of service activities, technical issues, and customer interactions. Prepare and submit reports on activities, findings, and recommendations.
• Continuous Improvement: Contribute to the continuous improvement of service processes, tools, and technologies. Stay updated on industry trends and advancements in turbomachinery design and maintenance.

Quick Restaurant Service Crew/ Management Trainee. Full/Part Time. 6 workdays. Up to $2,800/month.

This recruitment effort is in collaboration with e2i - Singaporeans or Permanent Residents only

Location: Orchard / West

Service Crew / Management Trainee shall
-Assist in light cooking, serve & pack food
-Assist in cash register, customer service

Candidate’s Requirement
- Comfortable working in restaurant environment
- Preferred to have Basic Food & Hygiene Certification. Candidate that does not have the certification will be sent for course.

Working Period
- 5 to 6 working days / 1 to 2 days off
- Shift schedule between 11am to 930pm

Payment
- up to $2800 per month ( Full Time )
- OT 1.5x after 44 working hours/ week
- Weekly Payment (Every following Friday/ Sunday) – Part Time

Whatsapp Grace 87952790

Human Resource Executive (Line Support) – Jurong – 5.5 day week -Singaporeans only

• Collaborate closely with HR team and related departments to deliver a full spectrum of HR services to the assigned departments.

• Provide guidance to Line Managers on performance management related matters, resolve ER issues and address grievances, training & development, payroll matter

• Participate in leadership meetings and proactively provide inputs to the development of business and operational plans/ initiatives.

• Work effectively and achieve synergies in various processes concerning performance appraisal exercises, mass salary reviews and bonus exercises, recognition and development award nominations, budget exercises etc.

• Monitor and report on manpower and succession planning.

• Develop a keen understanding of business/ function needs and objectives, analyse trends and metrics so as to provide effective HR solutions to the stakeholders.

• Proactively identify gaps in the existing processes, propose and drive changes necessary to establish good HR practices.

Requirements

· Candidate must possess at least a Diploma in Human Resource Management or equivalent.

· At least 2 year(s) of relevant working experience

Salary Range : $3,000 to $3,500

contact Grace 87952790

Job Description

• Greet and assist visitors, clients, employees and attend to walk-in visitors and their requests in a friendly and professional matter
• Answer and direct incoming phone calls
• Keeping track of all office and general supplies, Stationery, Beverage refill and etc
• Responsible for travel arrangement such as flight schedules, visas and hotel bookings for all stakeholders within the organization.
• Assist in general administration and coordination for ad-hoc functions/events in the organization.
• Work closely with HR & Admin department and provide support in all ad-hoc and administrative duties when assigned.

Requirement:

• Minimum GCE’O’ Level or any relevant qualification.
• Good time management with the ability to prioritize works.
• Process Interpersonal and communication skills
• Proficient in Microsoft Office such as Excel and Word
• Willing to work in Tuas area
• Able to start within short notice

Interested applicants, please send in your detailed resume with expected salary.

Job Highlights:

1. Monday - Friday 1pm - 6 pm
2. Off on Saturday, Sunday & Public Holiday
3. 5 min walking distance from Tuas Crescent MRT station

About LenelS2

LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.

Role Overview

We are seeking a dynamic and experienced individual to join our team as the APAC Supply Chain & Customer Service Manager. This role is key in driving efficiency, optimizing processes and ensuring customer satisfaction across multiple domains including ‘Sales, Inventory & Operations Planning’ (SIOP), Purchasing, Customer Service, Logistics and Return Merchandise Authorization (RMA). The successful candidate will lead a team of (probably) six dedicated professionals and collaborate closely with cross-functional teams to streamline operations and enhance the overall supply chain and customer service experience.

Key Responsibilities

Supply Chain Management:

• Develop and implement strategic plans to optimize the end-to-end supply chain processes within the APAC region
• Oversee demand forecasting, inventory management and procurement activities to ensure adequate stock levels while minimizing excess inventory
• Collaborate with Sales and Operations Planning teams to align demand forecasts with production schedules and inventory targets
• Continuously monitor key performance indicators (KPI’s) and metrics to identify areas for improvement and drive operational efficiency

Customer Service Leadership:

• Lead and mentor a team of 2 customer service representatives to deliver exceptional service and support to clients across the APAC region
• Establish and maintain service level agreements (SLA’s) to meet customer expectations for order fulfillment, delivery and post-sales support
• Address escalated customer inquiries or issues promptly and effectively, striving to achieve swift resolution and customer satisfaction
• Implement/adopt tools and processes to enhance customer service operations, including CRM systems, knowledge bases and training programs

Logistics and Distribution:

• Manage transportation, warehousing and distribution activities to optimize freight costs, transit times and order accuracy
• Coordinate with logistics partners and carriers to ensure timely and cost-effective delivery of products to customers
• Implement best practices for packaging, labeling and handling of goods to minimize damages and losses during transit

Return Merchandise Authorization (RMA) Management:

• Develop and oversee RMA procedures and processes to facilitate the return, repair or replacement of defective products
• Work closely with Quality Assurance and Technical Support/Product Management teams to analyze root causes of product returns and implement corrective actions
• Monitor RMA trends and metrics to identify recurring issues and drive continuous improvement initiatives

Team Leadership and Development:

• Provide leadership, guidance and support to the supply chain and customer service team members, fostering a collaborative and high-performance culture
• Conduct regular performance evaluations, set goals and provide ongoing coaching and feedback to team members
• Identify training needs and opportunities for skill development to enhance team capabilities and effectiveness

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics or a related field. Master's degree preferred
• Minimum of 5 years of experience in supply chain management, customer service or related roles, with at least 2 years in a leadership capacity
• Proven track record of driving process improvements, cost savings and customer satisfaction in a multi-national environment
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels
• Proficiency in ERP systems (e.g. JDE, SAP) and other relevant software applications

Customer Servicer Coordinator

Boon Lay

$2000-$2500

Working Hrs: 9am - 6pm (5 days work)

Responsibilitites:

• Process and Manage customers’ orders with effieciency and accuracy
• Provide sales support (Quotations and solutions)
• Liaise with overseas partners, carriers and vendors to coordianate customer's shipments and provide support
• Ensure proper and timely billing / closing of all job files
• Others Ad-hoc duties

Requirements:

• Proficient in MS Office
• Ready to work for a long term basis
• Experience background in logistic company

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*Interested candidates, please submit your updated resume via WhatsApp to to +65 98209696*

Candy Tan| Kylice Recruitment| EA License No.: 19C9585

EA Personnel Registration No.: R21103133

Email: [email protected]| M: +65 98209696

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