Total 45,368 Customer Service job vacancies in singapore

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Havelock MRT Station (TE16) just outside our office

Description

• Manage all inbound and outbound calls in a timely and professional manner
• Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
• Handle customers’ complaints via phone or correspondence professionally
• Update and maintain a proper record on all customers
• Be involved actively in the customer retention program and strategy
• Work as a team and ensure that the call centre service level is met
• Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

• Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
• Candidate with Call Centre experience will have added advantage
• Training will be provided

Please indicate in your profile your expected salary as you apply. Thank you.

Working Day & Working Hours :
Full Time : 6 days work with rotating shifts and 8 hours per day (included 40 minutes break time)

Job Description:
1.Process customers’ orders and cashiering duties
2.Food preparation, Cooking and Coffee Making
3.Clear plate and tables after customers have consumed the food
4.Wash up the dishes and cups that were used by customers

Training will be provided

• 5.5 Days (2 Sat per month)
• Mon - Fri [9am - 6pm], Sat [9am - 3pm]
• For working on Saturday/PH, duty allowance will be paid
• Up to $3500 + AWS + VB
• Bugis

Responsibilities:

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails, phone calls and live chat.
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Promote Web Ordering System to customers

Requirements:

• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Able to work under pressure
• Meticulous and organized
• Immediate availability will be an added advantage

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Position: Projects Portfolio Support
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Central

Job Objectives

The Planning & Management team sits within the Retail & Channels ‘Partner, Transform & Operate’ function in Group Technology & Operations (GTO).

We provide a range of services to ensure the function performs optimally and effectively, and in alignment with the priorities and strategic goals.

Working with senior leaders in the function and key partners in the supporting functions, the Planning & Management team aims to drive efficiency & effectiveness across the function, quality execution of portfolio management activities, and structure & align processes regionally.

Key Responsibilities

1. Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations
2. Organize and track the pipeline, capturing data on readiness for approval and other relevant data
3. Ensure there is an aligned pipeline view across GRCTO and GTO COO Office
4. Maintain and update GRCTO projects approval data and dashboard
5. Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects
6. Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view
7. Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence
8. Organize the provision of the current pipeline decks for review by the GRCTO leadership
9. Support the Pipeline education & training needs for the GRCTO teams
10. Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams
11. Support special initiatives, management and governance forums & workshops that may arise

Job Requirements:

• Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services
• Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy
• Good sense of risk & issue management, and escalation management
• Able to produce structured and effective presentations
• Proficient in creating presentations using the Microsoft suite of software
• Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure
• Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise
• Excellent written and verbal communication skills
• Comfortable with engaging senior management

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Sales Specialist (Sales Support)
5 days
9am-6pm
Kallang
$2500-$3200

Responsibilities:

• Able to handle order processing, quotations generation and monitoring of delivery shipment

Requirements:

• Minimum ‘O’ Levels with 1 year relevant experience

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Responsibilities:

• Oversee daily operations of the front-of-house team, ensuring exceptional guest service.
• Train and mentor staff in customer service excellence and operational procedures.
• Manage scheduling, resolve conflicts, and maintain high team morale.
• Enforce hygiene and safety standards across all service areas.
• Collaborate with management to enhance service quality and efficiency.
• Handle escalated guest inquiries and ensure satisfactory resolutions.

Requirements:

• Proven experience in a leadership role within hospitality or F&B.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety regulations and customer service best practices.
• Ability to inspire and lead a team in a fast-paced environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

Who Are We Looking For

We are looking for someone to head our services solution sales for CG. We need that driven person who will be driving our sales and potentially head our future sales department. We need that person who has the passion and drive for sales and service. To close potential leads and to generate future new channels.

If you are a passionate, driven individual with a knack for sales and service, and possess the required skills and qualifications, we invite you to join our dynamic team. Take the lead in shaping the future of our sales department and contribute to the growth of our organization.

1) Sales Leadership:

● Lead and manage the services solution sales team.

● Develop and implement effective sales strategies to achieve revenue targets.

2) Customer Engagement:

● Cultivate and maintain relationships with clients, understanding their needs and offering tailored solutions.

● Close potential leads and actively contribute to expanding our client base.

3) Department Head Potential:

● Demonstrate the potential to lead and head the future sales department.

● Contribute to the development of sales team members and overall departmental growth.

4) Business Development:

● Identify and develop new sales channels to broaden our market reach.

● Explore and establish partnerships to enhance our service offerings.

You’re Good At

Hard Skills

● Computer literacy, with proficiency in word processing and spreadsheet applications

● Excellent Written English Skills

● General IT knowledge (Experience in IT is a plus)

● Previous experience in a service-oriented position (e.g., Service industry, Hotel line) isadvantageous.

● Well Organized and Detailed Oriented

● Proven Sales Track Record is a plus

Will Be Awesome If You Are/Have

Soft skills

● Excellent communication skills in English and Mandarin

● Able to work independently and as a team

● Good interpersonal and rapport skills

● Highly adaptable and flexible

● Able to tolerate rejections assertive and confident

● High level of ethics, values, integrity and trust

Your Qualifications

● ITE / Diploma / Bachelor's degree or equivalent experience

**Only shortlisted candidates would be notified**

- Permanent

- Mon to Fri, 8.30am to 6pm

- Near Outram Park MRT

- Up to $4500 + AWS + VB

Responsibilities & Duties:

• Handle the full spectrum of human resource functions.
• Liaise, co-ordinate with and provide advice and support to departments in talent acquisition, management and retention.
• Required to handle employment administration and employee relations matters for assigned professional groups and assist in policy reviews.
• To oversee the implementation and administration of staff programmes and events and participate in corporate projects as assigned.

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• Up to $4500 + AWS + VB

Location:

• Near Outram Park MRT

Candidate Requirement:

• A recognised degree, preferably in Business, Human Resource Management, Humanities/Social Sciences or equivalent
• At least 3 years of work experience as a HR Generalist
• Excellent communication, interpersonal, organizational, multi-tasking and numeracy skills with an eye for details
• Proficient in Microsoft Office applications and emailing tools and familiar with social media platforms
• A good team player

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R23114826)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Full training is provided, no experience is required

(Gov project, stable role) x 5

Basic Salary $2500 - $4000 + Site Allowance + Shift allowance + Performance Bonus + Other Benefits

Responsibilities:

• Monitor network and server systems
• Single point of contact with customers/users, resolver groups, third party service providers
• Managing incidents/service requests reported by users
• Tracking incidents/service requests and ensure closure within agreed timescales

Working Hours:

• 12-hours Rotating Day and Night shift work including weekends/PH
• Day shift: 9.00am – 9.00pm
• Night shift: 9.00pm – 9.00am
• Work 3 days off 2 days

Working Location:

• Near Cashew Mrt

Requirements:

• Min. Higher NITEC/ Diploma in Information Technology or Computer Science

Singaporeans Only, security clearance required.

Job duties:

• Handle enquiries from the Front Office in timely manner to ensure smooth business operation;
• Handle complaints or grievances from the front office and look for solutions;
• Coordinate internal improvements with other departments (e.g. process, new products) and come up with suggestions regarding improvements of working processes and possible solutions to increase the team’s efficiency;
• Assist with implementation, testing and training of new system solutions;
• Represent the team in various regulatory / procedural / system enhancement projects;
• Ensure preparation of Management Reports, including potential follow up actions;
• Monitor / check various internal reports;
• Handle the system input / approvals, where required;
• Implement new forms and coordinate changes of existing forms;
• Coordinate and provide training to new hires and existing staff (process, system etc.);
• Being part of the team performing Business Contingency Plan;
• Other ad-hoc task assigned by Team Head;

Requirements:

• At least 10 years relevant banking experience (either in a similar position or as Assistant of RM)
• CACS MAS licensed / experienced with order inputs
• Hands-on experience with Avaloq and other systems is an advantage
• Excellent communication and interpersonal skill
• Good command of written and spoken English
• Proficient in Japanese market & language to support Japanese speaking client
• Ability to lead initiatives and process updates
• Open to learn and take over additional responsibilities
• Very flexible and positive attitude
• Solution oriented and analytical mindset
• Strong Bank’s stakeholders’ management
• Able to work independently and as part of a team under pressure and against tight deadlines

The Plattering Co is known for its creative and hearty sharing platters, bowls and bentos and beautiful cheese platters and grazing table displays. We are looking for motivated and positive team player to join our dynamic team and fast-growing company.

Job description:

• Manage incoming sales enquires via email and phone
• Build rapport with and follow up with new and existing customers to generate and maximise sales
• Generate quotations and invoices for customers.
• Follow through with customers from sales to fulfillment and delivery
• Coordinate with kitch team on customisation requests
• Liaise with logistics team on fulfilment and delivery.
• Track sales opportunities and pipeline.
• Support in packing and preparation of catering equipment.
• Support in catering setups and order fulfilment.

Requirements:

• Hold a diploma or degree in business management, hospitality or equivalent.
• Have 2-3 years of sales support experience.
• Possess good time management and organisation skills.
• Possess excellent communication skills.
• Able to work well in a team and independently.

Preschool Centre Manager
Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Working days: 5 days (Off on weekdays, Both Sat & Sun have to work)
Working Hours: 9am - 6pm
Working location: 126 Cairnhill Rd, Singapore 229707 (Newton area)
Salary: $3000 - $3500

Job Description:

• The role of the CENTRE EXECUTIVE is the day to day running of centre in order to provide quality service and further the development and reputation of centre by building strong and lasting relationships with parents, children and teachers.

Job Responsibilities:

• Overview, planning and implementation of programmes with particular focus on customer service, and teacher management.
• Overview, planning and implementation of logistics and operations.
• liaise and coordination with management, creative head/s, administrative and
  teaching staff.
• To ensure delivery of high quality customer service and work practice standards.
• General management and supervision of centre's facilities and responsibility
  for the health and safety of children, parents, staff members, and teachers.
• Overview, planning and implementation of the Academy's support services in off-site
  locations and related projects, events, and programmes.
• Plan, implement and support promotional and marketing initiatives and activities in keeping with the general mission of the Academy.
• Any other ad-hoc duties related to centre.

Requirement:

• Diploma or Degree in related fields.
• Willing to work on weekends.

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Seeking for Junior L2 Production Support (1 year contract under employment agency payroll)

Candidates with a Degree in Computer Science, able to work shift hours even on weekends and holiday, have hands on experience in SQL and Linux (Will be required to pass a Hackerrank assessment and demonstrate their proficiency in SQL and Linux during the technical interview) and able to handle pressure and heavy workload

This role provide support to the Development team, keep the app running, perform application health check, recovery

Location: Changi Business Park

Full budget: $3500 to $4200 (company do not provide any bonus or allowance)

Shift Timing (Working 5 days a week, Must support including night shift, weekends and public holidays)

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am

Transport is claimable for before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)

Requirement

• Degree in IT or Computer Science
• Must have hands on experience with command line in SQL & Linux (required to pass a online hackerrank assessment based on SQL / Linux, demonstrate SQL & Linux)
• Only for candidates who is able to commit to working shift even on night shift, weekends and public holidays
• Need to have eagerness to learn and perform with committment
• Able to handle high pressure and heavy workload, no ot pay
• Able to commit for the full 1 year contract
• Need to serve 2 months notice if hired for this role

Jobscope:

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Interested candidates, please forward your resume to [email protected]

- Permanent

- 10am to 5pm Mon to Sat

- Woodlands

- Up to $3500 + comm + bonus + allowance

Job Scope:

• Work closely with Senior Designer to understand clients’ requirements.
• To prepare design proposal, and costing
• Work closely with Senior Designer to manage project tasks and work schedule.
• Meet and present Design Proposal to clients.
• Follow-through all required clients communications.
• Maintain excellent customer relationship.

Duration:

• Permanent

Location:

• Woodlands

Working Hours:

• 10am to 5pm, Mon to Sat

Salary:

• Up to $3,500 + Comm + Bonus + Allowance

Requirements:

• Competent knowledge and Passion for excellence in Design
• Meticulous, highly organised and efficient
• Creative, flexible and innovative
• Pro-activeness in getting work done and good communication and problem solving skills
• Site experience
• Degree/Diploma in Interior Design/ Architecture or equivalent
• Able to draw 2D and 3D designs for residential and commercial projects.
• Preference for candidates who are bilingual.
• Preference for candidate to have experience in residential project
• Work well in a team, is discipline, positive, and is willing to learn and grow with the team
• IT-savvy with design software, phone apps, social media, ZOOM, Google Docs and MS Office.
• Fluent in using software(s): AutoCAD/ Google SketchUp/ 3D Studio Max/ Photoshop
• Service-oriented, proactive and have an outgoing personality.
• Organise, can multitask and detail in work.
• Willingness to take on new roles and work as the company grows.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Descriptions:

• Transport shipping containers from one port to another (i.e. Keppel Terminal, Brani Terminal, Pasir Panjang Terminal and Tuas Terminal)
• Ensure that the IGH truck is clean and in serviceable operating conditions
• Practise safe driving habits in compliance with PSA and public traffic rules

Job Requirements:

• Able to speak and write simple English
• Possess a Singapore Class 4/5 driving licence
• Familiar with Singapore’s road network and traffic
• Preferably 1 year of experience driving Class 4 trailer-trucks
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am to 7.30pm (meal break included)
• Night Shift: 7.30pm to 7.30am (meal break included)

Location: Kallang

Work Hours: 9.00am to 6.00pm (Monday to Friday)

Job scope:

• Process, collate & manage clients/ASP/Regional service centers orders, documentation & invoice
• Process service center daily admin activities (RMAs, spares planning, ordering & forecasting, invoicing & resolve collection issue)
• Collate & process daily walk-in customers’ purchases
• Service daily enquiries, update customer repair & shipping status and process RMA claims
• Ensure services are invoiced on time & resolve late payment issue.
• Manage, track & regular audit spares/SKU consignment to ASP & regional service centers.
• Review & improve workflow within the service center to increase productivity.
• Liaise and follow-up with customers/ASP/regional service centers to update orders/repairs/shipping status.
• First line in managing walk-in/customers complaints/calls.
• Be the first line in handling difficult customer issues.
• Manage & arrange forwarders/shipment/returns to/from distributors and customers.
• Any duties as assigned

Requirements:

• Good customer service skills
• Pleasant and friendly personality
• Able to commit for 2 months

Interested candidates, please send in your detailed resume to: [email protected] or click “Apply Now”

Tan Yueh Hua Karen

People Profilers Pte Ltd

EA License Number: 02C4944

Registration Number: R1658726

Handling and managing patient satisfaction

Performing therapy such as Tuina, Cupping, Guasha, Osteopathy Bonesetting Post and Prenatal etc

Performing clinic's daily operations such as maintaining hygiene standards

Sales of health services or products (attractive commission will be provided)

Any other tasks as assigned

Cooperate with the front desk and TCM physicians to provide patients with professional treatment and services

Provide massage, cupping, scraping, bone setting, moxibustion, lactation and other physical therapy services for patients

keep the office clean

Sales of TCM treatments/services or products (high commission)

Job Requirements:

Bilingual proficiency in English and Chinese

Experience in customer service and sales strongly preferred

Able to work retail hours, weekends & public holidays

Those who can communicate in Chinese and English are preferred

Good interpersonal and communication skills

Can work on weekends and public holidays

Minimum qualification level

Preferably minimum 5 years of relevant experience

TCM related Diploma / Degree (or Medicine)/ Tuina/ Massage qualifications from ITEC/ NITEC/ WSQ/ CIBTAC

Applicants with 5 years and above of relevant work experience

Possess relevant massage certificates such as Singapore Institute of Traditional Chinese Medicine (ITEC/NITEC/ WSQ/ CIBTAC)

Working Hours:

6 working days, 10am – 9pm

Job Requirement

· Candidate must possess at least Diploma in Finance/Accountancy/Banking or equivalent.

· At least 1 Year(s) of working experience in the related field is required for this position.

· Required Skill(s): Good PC skills and familiar with Microsoft Office

· Preferably Junior Executive specialized in Finance - General/Cost Accounting or equivalent

· Knowledge of MYOB and QuickBooks accounting software

· Be Independent, meticulous and able to work under pressure

· Possess a willing to learn and proactive attitude

· Bilingual

Responsibilities:

· Handle full sets of accounts for clients

· Assist in timely and accurate monthly closing

· Preparation of payments

· Maintenance of proper accounting records and filing system

· Support operations and general day-to-day administrative duties (including payroll, CPF, EPOL admin, Tax admin etc)

· Assist in Secretarial work (Incorporation of Company, AGM, AR & etc)

· Provide secretarial support to Managing Director

· Able to handle confidential information in a professional manner

· Perform other ad-hoc duties as assigned

· Able to work independently and as a team

We provide on-the-job training
We provide opportunities for career advancement within company
Work-life balance working style

If you enjoy job variety, embrace teamwork and love to challenge yourself, this is the job for you. As a Branch Manager, you have the opportunity be involved in a variety of responsibilities to help drive sales and meet targets.

This role reports to Operations Manager and is responsible for achieving outlet KPI and outlet management.

Responsibilities

• 
  Achieve your own personal sales target
• Drive outlet sales and meet sales targets
• Optimise resources to ensure your team members hit their personal and outlet sales targets
• Manage outlet inventory to ensure accuracy of stock level and proper records of transactions
• Manage merchandise and other marketing displays
• Ensure smooth daily operations, including planning roster, coaching staff, monitoring performances and moderating staff grievances

Prerequisites

You would be an achiever and a team player, focussed on meeting sales targets. And be able to work retail hours. In addition, you should possess:

• 5 years of retail sales experience in the Skincare, Beauty or Hair Care industry
• Supervisory experience in managing a team.
• Proven performance in sales with a personal sales record between $60K and $100K

- Contract

- Up to $3,500 + Shift Allowance

- Ang Mo Kio

- 12 hours rotating shift, 8pm to 8am or 8am to 8pm

Job Responsibilities:
• Provide single point of contact for incident, service request and escalation.
• Monitor, manage and maintain data centre operation and facilities.
• Manage equipment movement
• Daily monitoring of status
• Ensure proper running of the existing data centre systems.
• Perform tape mount and un-mount for the backup operation.
• Handle the portable media storage for off-site storage.
• Liaise with the vendor on maintenance and enhancement issues.
• Troubleshoot and report system incidents/problem and abnormalities.
• Resolve incidents related to routine problems or known issues.
• Adhere to service level agreement for response time and turnaround time.
• Able to work shift including weekends and public holidays.

Period:
Contract

Working Hours:
8pm to 8am or
8am to 8pm (12 hours rotating shift)

Salary:
Up to $3,500 + Shift Allowance

Location:
Ang Mo Kio

Requirements:
• Possess Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.

Operations

To run healthcare service operations

Lead front office team to improve internal processes and customer experience

Patient Experience

Propose improvements & innovation in design for service operations

Customer experience mapping

Team Management

Conduct staff training for new and existing staff

Assist in HR processes – recruitment, on boarding

Performance management

Requirements:

Diploma or Degree in Hospitality / Customer experience

Strong organizational skills with a problem-solving attitude

Excellent written and verbal communication skills

An excellent competitive salary and benefits package is available to the right candidate.

Job Responsibilities:

- Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time

- Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters

- Assess and manage appeals, feedbacks and minor complaints from all channel of distribution

- Provide excellent customer service experience

- Manage ad-hoc assignments/tasks delegated by the Section Head, when required

- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

- Highlights any potential concerns /risks and proactively shares best risk management practices

Job Requirements:

- Min. A Levels / Diploma / Degree

- Meticulous and accurate

- Proficient in customer servicing and possesses strong drive for service excellence

- High level of integrity, team player, take accountability of own work and good attitude

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Responsibilities:

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver Company’s operational outcomes effectively.
• Conduct thorough analysis and evaluation of existing policies, processes, systems, and data relating to Company’s business operations to identify areas for improvement and optimisation.
• Develop a deep understanding of Company’s operational workflows and procedures and maintain up-to-date documentation of policies and processes.
• Partner Company’s business units, corporate departments, and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases.
• Gather, document, and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategies how these can be managed and coordinated, in collaboration with the relevant teams.
• Support business transition and help drive change through actively engaging key stakeholders and end users.
• Own and maintain overview of Company’s ‘business operations health’ and support operational decision-making through business analytics by:
• Establishing standards and metrics to measure impact, progress, and performance of operational initiatives.
• Tracking, analysing, and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks, and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations, and progress towards Company’s operational goals.
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement.

Requirements:

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity.
• Good understanding of user-centric principles and/or service design.
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions.
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels.
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment.
• Strong analytical skills.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24034

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024