Total 3,066 Customer Service job vacancies in singapore river central singapore

Purpose:
The Systems Application Support associate will assist the Operations group in overseeing systems and applications, resolving software and solutions issues, and ensuring the operations environment is functional and operational. 

Essential Functions: 
•    Monitor & Respond to System Alerts
•    Troubleshoot and resolve Support Tickets as prioritized by the Platform Captains
•    Perform service restarts on servers
•    Analyze system logs for troubleshooting and identifying system improvements
•    Provide internal, cross-functional communication with Cardinal Customer Service(s) and production engineering to provide updates
•    Escalate issues internally as needed
•    Open & manage support tickets with third party vendors
•    Assist in setting up deployment and automation
•    Execute automated tests

Additional Responsibilities:
•    Other daily operations tasks as assigned 
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job responsibilities and descriptions are stated as follow:

• Oversee daily operations of the customer service department.
• Address customer service issues promptly.
• Develop and implement efficient procedures, policies, and standards for customer service.
• Set customer satisfaction goals and collaborate with the team to consistently achieve them.
• Launch and manage an effective customer loyalty program.
• Keep accurate records of customer service activities and discussions.
• Assist the Manager in planning and executing customer service initiatives.
• Lead the team in delivering exceptional service to customers.

The Job:

Job Description:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Receive, sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying

Requirements and skills:

• GCE A Level with Relevant years of experience
• Proficient in MS Office

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Location :

Jurong East (island-wide pickup service)

Major holding company for distribution of pharmaceutical products

Working Hours :

5-day work week (Mon to Fri, 830am – 530pm)

Salary :

$2.5K (Contract period)

Conversion to perm (AL 21 days, MC 28 days + VBs)

Core Responsibilities (Training given) :

Under healthcare business unit

Assist in handling client phone calls and order processing

Interview Workflow :

1) They will have a 30-40 mins video interview

2) If deemed suitable, a written assessment will be sent to the candidate (candidate needs to send back the written assessment within the next 30 mins)

Requirements :

• Have Call Centre/ Customer Service or order processing experience
• Minimum Nitec and above, do note that this is not a purely call centre assistant role but is more on order processing
• Handle sales orders, customer and client enquiries/complaints
• Provide high service levels to the respective customers and clients

General Responsibilities :

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

- Attend to walk in guest

- Transfer phone calls

- Admin and documentation

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Description

· Monitor student profile and details in school management system

· Ensure student contract is signed and fee protection insurance is purchased

· Ensure accurate tracking of all student pass applications using ICA e-system

· Liaise with marketing and sales team on student matters

· Organise orientation and graduation ceremonies

· Identify the payments in bank statement

· Issuance of receipts & email to students - all the receipts of identified payments must be issued within the week and email the e-receipts to the respective students

· Fee Protection Scheme report - must be update accordingly on timely basis

· Prepare report for refund of excess payment

· Prepare report for outstanding payment / instalments

· Credit control - email to the students on weekly basis

Job Requirements

1. Strong verbal and written communication skills

2. Ability to work in groups/teams

3. Service level must be maintained

4. Customer Centric

5. Min 2 years of working experience in educational administration or any industry

Key Responsibilities:

• Greet and assist patients and visitors.
• Handle patient registration and appointment scheduling.
• Answer inquiries and provide information about services.
• Coordinate communication between patients and healthcare staff.
• Maintain patient confidentiality and adhere to hospital policies.

Qualifications:

• N/O-level/ Nitec/Diploma Holders
• No need experience, training provided

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

JOB DESCRIPTION:

• Intensive and careful search for suitable candidates, which includes their identification, assessment and presentation
• Advise candidates’ career progression & development
• Interacting and interviewing prospective candidates
• On job training and orientation will be provided

Qualification:

• Min A Level /Diploma

Working Location: Orchard

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

• Ensure the enquiries and requests received through emails/mails/fax are

responded within the expected turnaround time;

• Manage and resolve’ issues

• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution

• Provide excellent customer service experience; and

• Manage ad-hoc assignments/tasks delegated

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Reporting to the team lead, a Coordinator is an ancillary staff who is responsible to work in collaboration with Audiologists and Audio Technicians to provide assistance in clinical, administrative and technical duties, to ensure continuity of patient care in their aural rehabilitation process.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Process letters and emails correspondences to customers upon request
• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Handle customer enquiries on payment arrangement and reconnection

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

The Care Coordinator is responsible for providing support to the clinical team in the assessment, case work, programmes and supporting the clients and their families to resolve personal, social, emotional, and financial issues.

He/ She will provide service coordination management, administrative support, and operations improvement. Care Coordinator will need to work collaboratively with colleagues from other departments to ensure a seamless client experience for our service users.

Job Responsibilities

• Support clinical team in advising clients on financial scheme applications

• Ensure timely update of renewal of means testing and financial assistance

• Support the clinical team in administrative processes in the delivery of services to clients and caregivers

• Manage onboarding process for new clients, assist in initial assessment appointment scheduling/ rescheduling, subsidies application, and address client inquiries for rehabilitation

• Assist in initial assessment of client/caregiver needs with basic case management under the direction of a case manager/ social worker

• Ensure client and caregiver’s ability to cope by helping to streamline and coordinate the range of community services available

• Assist client/caregiver with appropriate information and referral assistance

• Conduct joint home visits with a case manager/ social worker or the multidisciplinary team where necessary

• Participate in case discussion with the clinical team

• Consolidate, prepare, track relevant monthly reports and statistics

Job Requirements

• Minimum Diploma in any discipline, preferably in healthcare or related discipline

• Team player with good interpersonal and communication skills

• Patient, gentle disposition with empathy and strong listening skills

• Able to converse in English and at least one other local language is preferred

Job Description

· Address customer’s inquiries regarding products and services

· Liaise with sales, delivery and warehouse teams to ensure prompt delivery of customer’s products

· Resolve customer’s complaints or feedbacks and propose solutions to it

· Handle clerical tasks such as processing work orders, delivery orders, filling documents, submit claims and delivery tracking)

· Handle after sales service

· Manage site visit or rectification of scheduling, planning replacement for defect items (if any)

· Ad hoc tasks as assigned by supervisor

Job Requirement

· Experience in interior design and/or furniture industry is preferred

· Experience in Customer Relationship Management is a bonus

· Candidates with no working experience are welcomed to apply

· Able to think in a swift and strategic manner

· Good reading and writing language skills, excellent communication and problem-solving skills

· Team player, able to handle in a fast-paced environment

• Manage office administration including reception, office supplies and telecommunication services.
• Support in welfare-related events, including company functions, team building activities, etc.
• Assist in booking travel tickets, accommodation and travel insurance for employees.
• Handle Portnet and Digitalport matters, serving as the Point of Contact for MPA-related matters.
• Maintain electronic and hard copy filing systems.
• Tabulate spreadsheet for staff medical/dental/expenses claims.
• Oversee contracts for office cleaners.
• Assist in onboarding and offboarding in administration related matters.
• Application of Travel Visa for employees.
• Perform other duties as assigned by Supervisor.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Working hours: Monday - Friday & Alternate Saturday

Working location: North

Responsibilities:

• Plan, coordinate, manage and execute all types of events in the client, ensuring and overseeing the events run smoothly and successfully.
• Oversee and manage the Event Technicians on site for all the events and update the client of all the event details. This includes the regular management meeting.
• Ensure the application request or enquiry for event booking meet the client’s event guidelines before confirming the event with hirers and assist to bring interested parties on site show rounds.
• Process application bookings, compute costing and ensure all the application forms, Letter of Offer and Letter of Acceptance and payment have been made before the event date. This includes but not limiting to meetings with Hirers to finalise the event details and logistics, updating Event Manager and the client's of all the confirmed events and sending out information to the relevant parties before the event.
• Communicate and gather information with internal or external hirers to understand the event objectives, requirement and budget costing of the event. Coordinate and work with the event timeline to ensure events are well-organised. This includes but not limiting to the selection and booking of venue, coordinating logistics for setting up and reinstating of the venues and liaising with respective teams on the time and route for attendance of VIP if any.
• Adhere to the Event Manager’s planned schedule activities or event work flow and ensure the Event Technicians follow before and during events. This includes oversee and coordinate the Event Technician during the event, ensuring the Event Technician work as per scheduled and work as a team.
• Coordinate all logistic aspects of the event and technical set-up, which would include mobile generator, mobile toilets, tables and chairs, extra lighting, stage, backstage props, banners, signage, decorations, audio visual equipment, etc., and in helping to shift and arrange training props and furniture. This includes any light, projector and sound check during rehearsal and/or before the event day itself.
• Liaise with hirers to ensure their vendors follow the client’s house rules (e.g. change pass at Security counter, etc) during the set-up and reinstatement of the venue. This may include of pre and post event handing and taking over of the event.
• Work closely with the Zone Managers and Housekeeping Executive to ensure the venue is in clean and good condition. To have internal and/or joint inspection at least a day before the event and on the event day itself.
• Work closely with all parties and pay attention to details for the overall event process, identifying potential issues or faults and finding practical solutions to overcome them during event. Should there be any urgent attention or emergencies, he is able to address and report to Event Manager and the client immediately. This includes assigning the team members to rectify at the soonest possible and submit the report after rectification of the fault,
• Gather feedback from hirers and follow up with all the requests and address any issues that may arise from the events. The feedback and issues have to be updated to the client with follow up actions or recommendation.
• Ensure compliance and good practice of the health and safety regulations related to event activities and equipment used for the events.
• Keep records, generate reports (on the events carried out, consolidated calculation of monthly, quarterly and yearly rentals, venue utilisation and problems encountered) and any document of event-related activities. The reports need to submit to the client on a monthly basis.
• Look for continuous improvement in the event management process and giving the hirer a good experience of renting the client’s venues. Implementing best practices or new technology to enhance the overall hirer’s experience and functionality of venue spaces.
• Undertake any other related duties stipulated by the client.

Requirements:

• Diploma in Event Management, Media Management Mass Communication, Event Marketing, Performance Production or WSQ Diploma in Event Management or equivalent, with minimum three (3) years of relevant working experience in event planning and management; OR
• Higher Nitec/Nitec in Event Management, Media Management Mass Communication, Event Marketing, Performance Production or WSQ Diploma in Event Management or equivalent, with minimum three (5) years of relevant working experience in event planning and management;
• Good computer skills and fully competent in MS Office software
• Good writing, interpersonal and communication skills, service oriented and ability to work independently.
• Multi-tasking ability to handle internal and external events.
• Good knowledge in AV and Sound system and coordinating skills to manage all the events and set-ups.

Partior, the blockchain-based fintech for clearing and settlement, is redefining the way value moves globally. Founded in 2021, Partior is an independent company that grew from the Project Ubin collaboration backed by the Monetary Authority of Singapore, and is focused on addressing the operating inefficiencies experienced by industry players, including settlement delays, limited transaction transparency and high operating costs, and facilitating the movement of liquidity for financial institutions and their customers. Its network offers real-time, cross-border multi-currency payments, and Payments versus Payments (PvP) settlement. Additionally, it is exploring new services including Intra-day swaps, Delivery versus Payments (DvP) settlement and enterprise solutions.

Why Join Us?

Partior is a leading fintech company pioneering innovations in the financial technology sector. We specialize in creating transformative solutions that drive efficiency, security, and transparency within the financial industry. Be part of a team that's shaping the future of financial technology!

Partior is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We’re Looking For

• Has a Bachelor’s/Master’s degree in computer science, engineering, or equivalent industry experience.
• Strong software engineering fundamentals
• 5-10 years of relevant experience in technical customer support (voice and email), with a strong customer interaction experience.
• Experience in supporting or implementations of applications in a cloud services environment - Amazon Web Services Google Cloud or Azure
• Excellent debugging, troubleshooting, and problem solving skills
• Proficient in one of the following: Java, Go, Javascript., Shell Script
• Working knowledge of following: SQL, Java related technologies, Scheduling Jobs, Splunk
• Familiar in IT Service Management Policies, Process Design and Development and applies Lean concepts as well as industry process best practices such as COBIT and ITIL
• Knowledge or experience in documenting business and functional requirements, processes, and interfaces
• Working knowledge in documenting processes and interfaces using common tools such as JIRA, Confluence, Global Service Desk and other reporting tools

Preferred Requirements:

• AWS, GCP, Azure and ITIL certification is a plus
• Blockchain experience in a startup environment
• Familiarity with container technologies/tools such as Kubernetes and Docker
• Project Management skills and experience.
• Experience within a production support role or service management preferably in the banking sector or within a large corporation
• Experience in payment industry or transaction banking and understanding of ISO20022 and SWIFT standards

Key Responsibilities

• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity
• Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
• Manage cloud environments in accordance with company security guidelines
• Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists, and subject matter experts
• Run monitoring reports for usage, performance, and/or availability.
• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting.
• Participate in incident resolution calls to facilitate incident determination, recovery, and resolution.
• Timely incident recognition, logging, assignment, and resolution (or bypass/temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.
• Responsible to manage SLAS and target times for incidents and problem tickets
• Assist with Service improvement activities thereby ensuring the highest level of service is provided to our customers

Preferable Individual qualities

• Solution-driven: Practical and resourceful.
• Hands-on; willing and able to assist with ad-hoc requests from other teams.
• Has learning agility to keep abreast of latest technology
• Team player and works well in a team that values open communication
• Excellent communication skills (written and verbal)

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Support service parts inventory management.

• Maintain balanced inventory consistent with service requirement and targets.

• Support inventory forecasting and ordering.

• Ensure timely parts stock-up for new models via recommendation from technical team.

• Update and maintain spare parts pricing.

• Process orders from parts distributors.

• Support technical team and service partners on spare parts related matters including processing of the spare parts warranty claims, provide weekly ETA update on spare parts shortage and etc.

• Process returned defective parts and main units.

• Monitor the Demo unit movement operation by Demo coordinator, ensure the Demo write off and disposal exercise is carried out quarterly and carry out stock check for demo units.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities

- Attending to inbound calls
- Attending to call back requests from customers
- Ensure follow up on cases escalated
- Point to point enquiries from customers
- Perform simple investigation on customer's requests
- Attend to emails enquiry/ Live chat as required
- Other ad hoc duties as assigned by Supervisors

Requirement

- Minimum Nitec/Diploma in any disiciplines
- Team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
- Comfortable with Working hours: Any 5 days per week - inclusive of weekends - 8.00am – 5.30pm / 8.30am – 6.00pm, off on Public Holidays

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Working Hours :

- Office hours (830am – 6pm)

- 5 days

Salary :

- $10/h

Job Description:

- Patient registration

- Countering duties

- Cashiering

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly.
• Provide information about products and services.
• Assist customers with troubleshooting and problem resolution.
• Maintain accurate records of customer interactions and transactions.
• Follow up on customer issues to ensure satisfaction.
• Collaborate with team members and other departments to enhance service delivery.

Qualifications:

• N/O-level/ Nitec/ Diploma Holders
• No experience needed, training provided

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

42 hours work week, any day Monday to Sunday, include PH

*Shift 1: 7am-4.30pm

Shift 2: 8:30am - 6pm

Shift 3: 11am-8.30pm

• Perform admission of patients, handles customer queries, perform Cashiering and perform Billing
• Perform admission process, including explanation on bill estimation, usage of insurance, and deposit collection.
• Handles customer queries pertaining to admission process.
• Perform Cashiering.
• Perform Billing.
• Perform any other tasks as assigned.
• Timely escalation of cases to supervisor as necessary.

Qualification & Experience:

• Past healthcare work experience is an added advantage.

• Minimum "O" levels, 2 years of front-line / customer service related working experience.

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Reporting to the team lead, a Coordinator is an ancillary staff who is responsible to work in collaboration with Audiologists and Audio Technicians to provide assistance in clinical, administrative and technical duties, to ensure continuity of patient care in their aural rehabilitation process.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Scope:

• Manage office administration including reception, office supplies and telecommunication services.
• Support in welfare-related events, including company functions, team building activities, etc.
• Assist in booking travel tickets, accommodation and travel insurance for employees.
• Handle Portnet and Digitalport matters, serving as the Point of Contact
• Maintain electronic and hard copy filing systems.
• Tabulate spreadsheet for staff medical/dental/expenses claims.
• Oversee contracts for office cleaners.
• Assist in onboarding and offboarding in administration related matters.
• Application of Travel Visa for employees.
• Perform other duties as assigned by Supervisor.

Requirements:

• Team player
• Meticulous and detailed
• Minimum Diploma in any disiciplines
• Commit office hours - Mon to Friday

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

LIFE AS AN ACS BROKER

• Building your list of potential customers by researching our database, websites, LinkedIn and trade press  
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customers
• Building relationships with Cargo Operators to ensure access to the widest range of aircraft available to provide solutions for our customers
• Maintain relationships with customers to ensure repeat business
• Working to sales target meeting financial objectives
• Ability to demonstrate expert understanding of the aircraft and chartering process
• Manage charter bookings from enquiry to completion
• Receiving inbound requests for urgent charters virtually 24/7
• Present bespoke quotes to customers demonstrating good commercial acumen
• Flight watching/overseeing flight departures (this might be unsociable hours)