Total 2,062 Customer Service job vacancies in singapore tanglin road

We are looking for a passionate and professional Senior Executive Officer to join our Customer Experience team.

Based in Singapore and reporting to the Senior Manager, the incumbent will oversee the day-to-day operations of the team's initiatives for customer segments, working along-side teams to integrate content, design, and customer engagement activities into cohesive initiatives aimed at increasing customer retention and market diversion from illegal operators, developing segment programmes and enhancements to drive customer segment performance to encourage responsible gambling and achieve advocacy.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer segmentation or campaigns, we want to talk to you.

What You'll Do

• You will collaborate with cross-functional teams to gather insights and data relevant to specific market segments.
• You will develop and maintain segment profiles and personas based on data-driven analysis and customer research, conduct in-depth analysis of each customer segment to understand their unique needs, preferences, and pain points, identify opportunities for personalisation and targeted communication initiatives within each segment, evaluate the effectiveness of segmentation strategies and recommend adjustments based on performance metrics and customer feedback.
• You will conduct competitive analysis to identify strengths, weaknesses, opportunities, and threats within target segments, monitor illegal market activities and industry trends to anticipate changes in segment dynamics and market conditions, present findings and recommendations to key stakeholders to support strategic decision-making and resource allocation.
• You will stay abreast of emerging technologies and methodologies in segmentation analysis and incorporate best practices into existing processes.
• You will develop targeted marketing campaigns and content tailored to the specific needs and preferences of each customer segment.
• You will leverage the CRM system, digital and remote channels, and retail touchpoints to deliver personalised experiences for customer engagement.
• You will collaborate with Customer teams to ensure campaign alignment and seamless customer experience.
• You will identify relevant courses/conferences for development of current capabilities and acquire new capabilities.

Who You Are

• You will need a Degree in marketing, business analytics, computer science or information technology. Advanced certifications in Analytics preferred.
• You will need at least 3 years of experience in customer segmentation, data analysis and/or marketing.
• Experience in gaming products and services will be advantageous.
• You should have a proven track record of using customer data and insights to drive marketing campaigns with results in improved customer engagement and retention.
• You should have hands-on experience with customer data platforms, analytics tools, and data visualisation techniques. Experience with Qlik Sense is an advantage.
• You should have strong understanding of customer behaviour, purchasing patterns, and market trends.
• You should have the ability to collaborate cross-functionally with Customer, Channels and Product teams to translate customer insights into actionable strategies.
• You should have excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams and stakeholders.
• You will need creativity and innovation to develop engaging and personalised campaigns that resonate with target audiences.
• You should have attention to detail and a commitment to delivering outcome driven campaigns.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta and Dubai.
We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.

Job descriptions:

Customer Care Team - Welcome and On-board New Members

- Welcome new members, provide support in starting their wellness journey
- Engage and build rapport with members to gather early feedback

- Follow through the new member onboarding process

Customer Care Team - Engage Existing Members
- Personalised Check-in message at 1/3/6 months
- Review members attendance & frequency
- Check in with members who stop coming regularly
- Track and prepare Birthday Cards
- Maintain Complaint Tracker – ensure closure

You will also be tasked with overseeing the operational control of your branch, collaborating closely with the Head of Operations on a daily basis to enhance efficiency and effectiveness.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or a related field is preferred
• Able to handle cleaning duties such as mats sanitising, studio upkeep, toilet hygiene and wrapping up the studio by end shift
• Those who can commit morning and evenings to do covers will be an advantage
• Admin background is a must

Available working hours:

• Mon - Fri 7am to 1pm or 4pm -10pm
• Able to commit weekends/PH 8.30am - 5.30pm
• Locations available Kovan both shifts, Katong - evening, Bukit Timah evening

Training will be provided.

• Remuneration Package: Up to $10,000 + AWS + Variable Bonus
• Location: West, Walking Distance from MRT Station
• Business Travel: ~35% to Asia Regions

Are you a seasoned quality assurance professional with a passion for excellence and innovation? Our client, a reputable company in the consumer care manufacturing industry, is seeking a dynamic individual for this great opportunity.

Key Responsibilities

• Drive Compliance and Quality Standards: Influence and persuade senior site and sales heads to ensure adherence to top-tier quality systems, mitigating risks associated with non-compliance and subpar quality.
• Global Coordination: Collaborate closely with Group Quality to maintain a unified global approach to quality, providing consistent and comprehensive documentation across various regions.
• Customer Satisfaction: Enhance quality performance by monitoring key indicators on customer complaints, ensuring exceptional customer service while staying competitive in the market.
• Problem-Solving Expertise: Tackle complex challenges involving diverse and critical information, requiring keen recognition and resolution skills.
• Autonomous Decision-Making: Make independent business decisions that significantly impact different manufacturing sites and the overall business.
• Training and Coaching: Provide expert training and coaching to Sales and Site teams on quality and customer-related needs.

Requirements

• Educational Background: Degree in Chemistry.
• Extensive Experience: Minimum of 10 years of experience in Quality, preferably with a background in consumer care or chemical downstream manufacturing industries and experience overseeing Asian regions.
• Product and Market Insight: In-depth understanding of the company’s products and market trends.
• Regulatory Knowledge: Thorough knowledge of QA systems, GMPs, and regulatory requirements, including familiarity with guidelines such as ICH, FDA, EMA, and MHRA.

Interested candidates, please forward your CVs in MS Word format to [email protected].

Reg No. R1983718

Triton AI Pte Ltd

License No. 21C0661

职位：华文老师

联系人：Vivien

联系电话：81638690、83237619

简历邮箱：[email protected]

工作性质：1. 针对N1,N2,K1,K2,P1-P6,S1-S4的华文补习，待遇优厚

2. 工作地点：碧山、高文、马岭百列、武吉知马

3. 至少一年以上教学经验，有本地教学经验者优先考虑4. 周末需上班，一周工作5.5天或5天/44小时

5. 良好的语言表达能力，对教学有热忱，性格温和有耐心，细心耐心，对工作认真负责，愿意学习，喜欢孩子

6. 表现优异可 提前加薪并获提拔机会，团队合作性强

7.提供培训，工作中会使用WORD, EXCEL, PPT，Zoom 等

Full job description

Responsibilities

• Assist in overall support of centre operation and general administration.
• Provide after course and during course support.
• Be sensitive, caring and attentive to students’ needs and well-being.
• Upkeep the cleanliness of the centre.
• Other ad hoc admin duties as required.

Requirements

• Minimum GCE N Level
• Responsible, positive learning attitude
• Good interpersonal skills (in both English and Mandarin).
• Able to work during weekends.
• Weekday hours 2pm - 9pm, Weekend hours 8.30am - 5pm
• Prior experience in enrichment centre with administration experience or teaching experience preferred.

About Us

We are hiring for our new expansion at Holland Drive. We provide English enrichment classes for 4 to 12 years old. Our curriculum employs a multi-sensory approach, enabling children with diverse learning styles to thrive in the same classroom.

We are a cake company, specialising in elegant, wholesome cakes.

We are looking for Permanent / Full-time Service Crew for our Paragon outlet.

Position available

- Customer Service Crew

Working Hours

44 hours (5 days a week)

• 1 week 2 off days
• 2 days full shift
• 3 days 1 shift either morning or afternoon shift

Salary

Up to $3.5K, depending on experience and knowledge

Job Scope

- Attending to customers

- Processing customers' orders of cake and beverage

- Housekeeping of outlets

- Receiving and displaying of cakes

- Barista skills are an advantage

- Manning the POS system

- Maintaining daily opening and closing procedures

Desirable qualities

- Good people skills

- Familiarity with the concept of good service

- Good organisational skills

- A positive attitude

- A passionate and cheerful personality

Benefits

- Variable bonus based on staff and Company performance

- Confirmed staff will be entitled to reimbursement of outpatient expenses and medical insurance

- Training will be provided

Please remember to attach your resume.

We regret that only shortlisted candidates will be notified.

We look forward to having you join our team!

We are a cake company, specialising in elegant, wholesome cakes.

We are looking for Permanent / Full-time Service Crew for our Parkway outlet.

Position available

- Customer Service Crew cum driver

Working Hours

44 hours (5 days a week)

• 1 week 2 off days
• 2 days full shift
• 3 days 1 shift either morning or afternoon shift

Salary

Up to $3.5K, depending on experience and knowledge

Job Scope

- Attending to customers

- Processing customers' orders of cake and beverage

- Housekeeping of outlets

- Receiving and displaying of cakes

- Barista skills are an advantage

- Manning the POS system

- Maintaining daily opening and closing procedures

Desirable qualities

- Good people skills

- Familiarity with the concept of good service

- Good organisational skills

- A positive attitude

- A passionate and cheerful personality

Benefits

- Variable bonus based on staff and Company performance

- Confirmed staff will be entitled to reimbursement of outpatient expenses and medical insurance

- Training will be provided

Please remember to attach your resume.

We regret that only shortlisted candidates will be notified.

We look forward to having you join our team!

We are seeking a talented and versatile Design Assistant to join our dynamic marketing team. The ideal candidate will possess strong skills in video editing, graphic design, and photography, with a keen eye for detail and creativity. The role requires fluency in both English and Chinese and an understanding of effective social media posting strategies.

Key Responsibilities:

• Assist the marketing team with video editing projects, ensuring high-quality and engaging content.
• Create visually appealing graphics for various marketing materials, including social media posts, website content, and promotional campaigns.
• Conduct and manage photography sessions, including product photography and event coverage, to support marketing initiatives.
• Collaborate with the marketing manager to develop and execute creative concepts that align with brand guidelines.
• Assist in maintaining and updating the company's social media accounts, ensuring timely and effective content posting.
• Stay up-to-date with industry trends and best practices in design, video production, and social media marketing.
• Provide support in other design-related tasks as needed.

Qualifications:

• Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro).
• Strong graphic design skills with experience in Adobe Creative Suite (e.g., Photoshop, Illustrator, InDesign).
• Excellent photography skills, including knowledge of camera equipment and editing software (e.g., Lightroom).
• Fluent in English and Chinese, with strong written and verbal communication skills.
• Understanding of social media platforms and content strategies suitable for various audiences.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
• Strong attention to detail and a passion for creativity.

Preferred Qualifications:

• Experience in graphic design and video editing.
• Basics Knowledge of photography
• Familiarity with social media management tools (e.g., Hootsuite, Buffer).

What we offer:

• Opportunities for career growth and advancement within a dynamic and expanding organization.
• Ongoing training and professional development programs to enhance your marketing skills and knowledge.
• Collaborative and supportive work environment that encourages teamwork and sharing of best practices.
• Make a meaningful impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting marketing career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

Working Location: Caldecott
Contract Duration: 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $2,390 per month

Responsibilities:

· Perform data entry for all cases.

· Track the number of cases referred to the department.

· Extract, input, and upload all relevant data from reports and supporting documents into the system.

· Ensure that records for department’s cases are accurately updated and maintained.

· Support in the collation of data for reporting and analysis purposes.

· Coordinate meetings, including scheduling, preparing agendas, and documenting minutes.

· Manage file organization and maintenance for department’s cases and related documents.

· Provide administrative and corporate support as needed.

· Planning of staff welfare activities etc.

Job Requirements:

· Diploma in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Entry Level applicants with interest in the Social Service sector are welcomed to apply.

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Responsibilities:

• Manage and take in accident reporting and explain claims process to customers
• Liaised with insurance company pertaining motor claims / accident reporting reporting matters
• Study vehicle damaged area and able to put up proper repair estimation to surveyor/insurance company
• Conduct vehicle checks for body and paintwork repairs
• Administration duties such as check costing, claims and purchase of spare parts
• Take in servicing/accident vehicle and provide quotation

Job Details:

• At least 1 - 2 years of relevant experience in the Automotive industry.
• No experiences, but willing to learn will be good. Training will be provided.
• Possess good customer oriented and comunication skills
• Experience in doing motor claims in authorised workshop / service centres will have an added advantage
• Candidates with no experiences but willing to learn are welcome

Interested applicants, click APPLY NOW or text +65 8157 0929 for fast response. only shortlisted applicants will be notified

Benny Teo Jie Yi

Reg No. R1876853

EA License No: 23C2072

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: L2 Production Support

Job Requisition Number: JR38888

Job Level: Minimum 4 years of related experience (L2)

Location: Singapore

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities

• Level 2 Production support for Credit Origination group applications
• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request
• Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

• Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Splunk, Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Working Location: Central / East / West / North
Salary: $2,390 per month
Able to commit immediately till end August 2024 (Extendable)
Office Hours

Responsibilities:

· Assist customers with their enquiries on schemes and services of the company

· NO SALES INVOLVED

· Training will be provided

Requirements:

· GCE ”O” Level and above

· Preferably with Customer Service experience in the service industry

· Proficient in English and a second language so as to converse effectively with different groups of customers

· Excellent team player who is task-orientated

· Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Working Location: Islandwide
Contract Duration: Up to 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Background:

This is a generic job posting for Entry Level applicants who are interested in a role within the Social Service sector. More details will be furnished during the screening process.

Responsibilities:

Your job duties may involve:

· Research Support: Assisting in conducting desktop scans and basic research activities to gather relevant information for operational planning and transformation initiatives.

· Data Analysis and Reporting: Collecting, analysing, and presenting data from research activities to support decision-making and identify areas for improvement.

· Admin and Logistics Support: Assisting in meeting preparations, collation of information across teams, and logistics support.

· Customer Service: Assist members of the public in applying for financial assistance schemes.

· Casework Administration: Assist Caseworker in preparation of documents for on-site visits.

· Other ad-hoc duties as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Entry Level applicants with interest in the Social Service sector are welcomed to apply.

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Description:

• Attend to patients' enquiries and provide information.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Assist patient with registration, billing, collection of payment and appointment scheduling.
• Assist in administrative duties
• Any ad hoc duties as per assigned

Requirement:

• Minimum GCE O Levels

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
  

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

• Location: International Business Park (IBP)
• Business travel requirement: ~35% to Asia regions
• Salary: $8,000 - $10,000 commensurate with experience

Role Overview

As a key member of the Group Quality Leadership team, the Regional Quality Manager supports manufacturing and non-manufacturing sites on quality matters across the Asia Pacific region.

Job Responsibilities

• Influence and persuade senior site and sales heads to ensure compliance with required quality standards and mitigate risks from non-compliance.
• Coordinate with Group Quality for a unified global quality approach and consistent documentation.
• Stay updated on new customer quality requirements, identify gaps in current practices, and help sites close these gaps through planning and best practices.
• Communicate complex quality information in a user-friendly way.
• Monitor quality performance using indicators and data analysis to improve customer service and competitiveness.
• Identify and solve complex quality problems, provide advice in critical situations, and handle product recalls.
• Make significant business decisions independently that impact multiple sites and overall business performance.
• Provide training and coaching on quality and customer-related needs.
• Represent the company on quality committees and regional trade associations.
• Support sales with quality discussions and meet with main or potential customers in the region.

Knowledge, Skills, and Abilities

• Degree in Chemistry
• Minimum 10 years of experience in Quality.
• Preferably comes with consumer care background and proven experience overseeing the regions (Asia).
• In-depth understanding of the company’s products and market trends.
• Thorough knowledge of QA systems, GMPs, and regulatory requirements.
• Familiarity with guidelines such as ICH, FDA, EMA, MHRA.
• Ability to plan multiple activities with competing priorities.
• Commercial insight to evaluate processes for commercial benefits.
• High level of interpersonal skills.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Job Responsibilities:

• Handle clients with professionalism

• Direct visitors/clients to the appropriate staff

• Greet and welcome all clients/visitors courteously and professionally, and perform necessary registration safe entry and distancing, and other requirements

• Attend to phone calls, enquiries, courier services, mails processing, and distribution

• Ensure good housekeeping for the reception, customer waiting areas and meeting rooms, and report any damages

• Other ad-hoc office administration support as and when necessary

Job Requirements:

• Pleasant personality

• Fluent command of English and Mandarin in order to liaise with Mandarin speaking associates and clients.

• Professional presentation and excellent customer handling skills

• Pleasant demeanour, positive attitude with an eye for details and willingness to serve

• IT savvy

• Able to multi task and work in a fast paced

• People-oriented team player with excellent interpersonal and communication skills

Interested applicant, please email your detail resume which includes your expected salary to Lili at [email protected]

Only shortlisted candidate will be notified.

As Customer Success Manager/Executive, your job responsibilities are identified as follows, but may change if deem necessary;

• Customer Success Manager/Executive are required to work closely with Global Technical Managers and communicating Customers Polices and Procedure to Shiji Offices
• Establish project delivery standards and tracking policies and procedures that optimize the customer experience
• You will be customers’ Primary point of contact
• Customer Success Manager/Executive may gather feedback from their customers, study other customer success programs and analyze customers need to identify the best practices
• Customer Success Manager/Executive must establish policies the entire staff can adhere to so all customers receive the same quality of service
• Customer Success Manager/Executive must be well versed with company’s products
• You may be called upon to provide technical support to customers or to provide training on their products
• You may even require to help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans
• The Customer Success Manager/Executive will focus on educating our customers on the flexibility and capabilities of their software or products so customers are encouraged to continue using our services
• Regular communication with customers on our products new features
• Make our customers successful! Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

Our Client is a well-established multinational cargo leader. With the expansion of the team, they are looking for a SAP FICO and Treasury Support Consultant who will beresponsible for the configuration, implementation, and troubleshooting of the financial modules within the SAP system. The primary areas of focus include Accounts Payable, Procurement to Pay, payment instruction to bank, bank statement processing, treasury, vendor business partner management and analysis.

Responsibilities:

• Configuration and implementation of the SAP FICO modules, including General Ledger, Accounts Payable, Controlling, Treasury, etc.
• Analyze business requirements and translate them into appropriate configuration settings within the SAP FICO system.
• Perform comprehensive testing of the configured FICO modules to ensure accuracy and functionality.
• Provide support and troubleshooting for Accounts Payable-related issues, such as vendor master data maintenance, invoice processing, and payment processing.
• Responsible in the Procurement to Pay process, from purchase requisition, purchase order, invoice management to bank payment.
• Work with bank solution to implement SAP Treasury related functions or payment interfaces.
• Set up and maintain the bank statement processing functionality, ensuring accurate and timely reconciliation of bank transactions.
• Troubleshooting experience on the bank payment instruction process, ensuring compliance with financial institution requirements.
• Manage the vendor business partner lifecycle, including vendor creation, maintenance, and performance evaluation.
• Develop and generate financial reports and analyses to support decision-making processes.
• Collaborate with cross-functional teams, such as IT, business analysts, and end-users, to address FICO-related issues and provide training.
• Participate in project planning, documentation, and knowledge transfer activities.
• Stay up-to-date with the latest SAP FICO functionalities, patches, and best practices.

• Bachelor's degree in Accounting or Business IT.
• Certification in SAP FICO or relevant SAP modules is preferred.
• Minimum 3-5 years of experience as an SAP FICO Consultant.
• Proven expertise in the configuration and implementation of SAP FICO modules, including Accounts Payable, Procurement to Pay, bank statement processing, bank payment instruction, treasury, and vendor business partner management.
• Have global SAP implementation experience on FICO and Treasury.
• Support experience on Kyriba Treasury functions will be added advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Experience in project management and implementation methodologies.

• Work contract until 31 Dec 2025.
• End-of-contract bonus.
• Performance bonus

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Work done will be at the direction of the PI, and where relevant, the Industry Director and Centre Director.As the Programme is interdisciplinary and multidisciplinary by nature, you will be expected to convey yourdomain expertise and edify others (and vice versa) in as productive, constructive, and collaborative a manner as possible.

You may be asked to participate in the development of use cases and delivery of proof-of-concept prototypesfor government and industry partners in the areas of computable contracts and "rules as code". Experience inrequirements analysis and agile, iterative methodologies will be useful at this stage.The work of the team will be largely determined by these use cases and customers. We will work with multipleuse cases so that we can abstract across them and develop generalized, reusable infrastructure. We will workwith specific customers so we can build useful applications on top of that infrastructure.You will contribute to the design and development of open-source software written to serve those use cases.You will work as part of a team of research engineers, developers, and domain expertise and you will beexpected to actively participate in team meetings and text-based communications. You will be expected to beactive members of the applied research community, by validating and contributing to advances incomputational law.

You may be asked to conduct use-inspired research at the direction of the Principal Investigator. This includes

• reading academic papers, standards publications, and related material such as blog posts and presentations;
• coming up to speed in fields which may be new to you, such as computational linguistics, mathematical logic, programming language design, formal verification, and model-based architecture;
• reading (and updating/commenting, relevant) existing software documentation;
• creating presentations, video recordings, walkthroughs, etc. to document and explain research work done;
• writing (and presenting, if so decided by the PI) academic papers and materials for publication; and
• documenting in a sufficiently-detailed manner so as to share what you've learned.

You will be expected to participate in software development; this includes

• learning how to use third party tools, including editors, IDEs, databases, business process modeling software, programming languages, and libraries;
• evaluating competing software systems for suitability;
• building infrastructure to enable application development;
• managing yourself, and managing fellow team members;
• engaging in product, project, and program management as needed;
• reading books and consuming such other media forms about software development;
• writing documentation such as user/developer-facing manuals, tutorials;
• delivering community support to users and customers;
• preparing presentations to represent the project before external audiences; and
• writing actual user-facing applications throughout the "full stack", in each case, documenting, reporting, and/or presenting the same in clearly and efficiently, both internally and externally.

Researchers under the Programme should possess both mastery of their academic speciality, and demonstrated practical experience producing and supporting high-quality open-source code throughcommunity engagement across multiple media. Candidates must have Bachelor's, Master's, Ph.D., or alternative qualifications in computer science, software engineering, (symbolic) artificial intelligence, computational linguistics, or formal methods.

Fluency in multiple natural languages, and any experience with law, are a plus.

Minimum qualifications:

Open-Source Software & Open-Standard Infrastructure EngineeringInternet Unix TCP/IP HTTP(S) XML JSON Schemas YAML Git Github TechnicalWriting Developer Relations and Evangelism

Parsers, Compilers, and Programming Language TheoryLex/YACC alex/happy Bison CFGs EBNF BNFC

App DevelopmentTest-Driven Development Continuous Integration Software Project Management Agile / XP / Scrum PairProgramming Literate Programming Unit Testing Amazon Web Services Docker Full-StackDevelopment

Programming Languages and Frameworks:Preferred: Haskell or OCaml. Python.Possible alternatives: Common Lisp Racket Scheme Javascript / Typescript / Node.

Computational Linguistics Natural Language GenerationComputational Semantics (in Haskell, Prolog, or Lisp) Montague Semantics Grammatical Framework Textplanning Surface realizationFamiliarity with: WordNet FrameNet SenseNet Controlled Natural Languages Attempto ControlledEnglish ACErules

Formal Verification and Specification LanguagesSome familiarity with any of: TLA+ Alloy IVy B Method Z notation VDM++ LTL

Preferred qualifications:

Theorem Proving and Strongly Typed Languages:CoQ Agda Idris Lean Prover F* Advanced Haskell (Templateetc) OCaml Elm Isabelle/HOL StrangeLoop Pony

Model Checkers and SAT/SMT solvers: Z3 PAT SMTlib NuSMV SPIN Sentient

IDEs, Language Workbenches, and PLT frameworks: K Framework JetBrains MPS IDEs (Vim, Emacs,Visual Studio Code, Atom, Sublime Text) Language Server ProtocolRule Systems and Logics

Formalization of Contracts, Rules, and Business Logic: Akoma Ntoso LegalRuleML PetriNets Drools iLog OPA Neota Logic Constraint Handling Rules ICAIL JURIX RuleML+RR

Model Driven Architecture: UML BPMN DMN OCL SBVR Statecharts Activity Diagrams ParnasTables

Logics: Hoare Logic Kripke structures Modal mu-calculus Dynamic Logic Deontic, Temporal, andEpistemic modals Situation Calculus Process Calculi Multivalent logics Defeasible Logic BDI AbductiveLogic F-Logic Intuitionistic Non-monotonic Logics Skolemization Well-Founded SemanticsGood Old-Fashioned Artificial Intelligence and Semantic Web

Knowledge Representation and Reasoning: Lisp Prolog F-Logic Flora-2 Datalog Answer-SetProgramming Defeasible Logic Expert Systems DocAssemble lps.doc.ic.ac.uk

Semantic Web and Ontologies:RDFa RDFt RDF RIF SWRL OWL Cyc KBpedia SUMO UFO Protg

#LI-JN2

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Work done will be at the direction of the PI, and where relevant, the Industry Director and Centre Director.As the Programme is interdisciplinary and multidisciplinary by nature, you will be expected to convey yourdomain expertise and edify others (and vice versa) in as productive, constructive, and collaborative a manneras possible.

You may be asked to participate in the development of use cases and delivery of proof-of-concept prototypesfor government and industry partners in the areas of computable contracts and "rules as code". Experience inrequirements analysis and agile, iterative methodologies will be useful at this stage.The work of the team will be largely determined by these use cases and customers. We will work with multipleuse cases so that we can abstract across them and develop generalized, reusable infrastructure. We will workwith specific customers so we can build useful applications on top of that infrastructure.You will contribute to the design and development of open-source software written to serve those use cases.You will work as part of a team of research engineers, developers, and domain expertise and you will beexpected to actively participate in team meetings and text-based communications. You will be expected to beactive members of the applied research community, by validating and contributing to advances in computational law.

You may be asked to conduct use-inspired research at the direction of the Principal Investigator. This includes

• reading academic papers, standards publications, and related material such as blog posts and presentations
• coming up to speed in fields which may be new to you, such as computational linguistics, mathematical logic, programming language design, formal verification, and model-based architecture
• reading (and updating/commenting, relevant) existing software documentation
• creating presentations, video recordings, walkthroughs, etc. to document and explain research work done
• writing (and presenting, if so decided by the PI) academic papers and materials for publication
• documenting in a sufficiently-detailed manner so as to share what you've learned

You will be expected to participate in software development; this includes

• learning how to use third party tools, including editors, IDEs, databases, business process modeling software, programming languages, and libraries
• evaluating competing software systems for suitability
• building infrastructure to enable application development
• managing yourself, and managing fellow team members
• engaging in product, project, and program management as needed
• reading books and consuming such other media forms about software development
• writing documentation such as user/developer-facing manuals, tutorials
• delivering community support to users and customers
• preparing presentations to represent the project before external audiences
• writing actual user-facing applications throughout the "full stack"

in each case, documenting, reporting, and/or presenting the same in clearly and efficiently, both internally and externally.

Researchers under the Programme should possess both mastery of their academic speciality, anddemonstrated practical experience producing and supporting high-quality open-source code throughcommunity engagement across multiple media. Candidates must have Bachelor's, Master's, Ph.D., oralternative qualifications in computer science, software engineering, (symbolic) artificial intelligence,computational linguistics, or formal methods.

Fluency in multiple natural languages, and any experience with law, are a plus.

Minimum qualifications:

Open-Source Software & Open-Standard Infrastructure EngineeringInternet Unix TCP/IP HTTP(S) XML JSON Schemas YAML Git Github Technical Writing Developer Relations and Evangelism

Programming Languages and Frameworks:Preferred: Haskell or OCaml. Python.Possible alternatives: Common Lisp Racket Scheme Javascript / Typescript / Node.

Formalization of Contracts, Rules, and Business Logic: Akoma Ntoso LegalRuleML Petri Nets Drools iLog OPA Neota Logic Constraint Handling Rules ICAIL JURIX RuleML+RR

Semantic Web and Ontologies: RDFa RDFt RDF RIF SWRL OWL Cyc KBpedia SUMO UFO Protg or a commercial rules engine with ontology support

Model Driven Architecture: UML BPMN DMN OCL SBVR Statecharts Activity Diagrams ParnasTables

Logics: Hoare Logic Kripke structures Modal mu-calculus Dynamic Logic Deontic, Temporal, andEpistemic modals Situation Calculus Process Calculi Multivalent logics Defeasible Logic BDI AbductiveLogic F-Logic Intuitionistic Non-monotonic Logics Skolemization Well-Founded SemanticsGood Old-Fashioned Artificial Intelligence and Semantic Web

Knowledge Representation and Reasoning: Lisp Prolog F-Logic Drools Oracle Policy Manager Flora-2 Datalog Answer-Set Programming Defeasible Logic Expert Systems DocAssemble lps.doc.ic.ac.uk

Skills listed below this line are preferred but not required:

Theorem Proving and Strongly Typed Languages:CoQ Agda Idris Lean Prover F* Advanced Haskell (Template etc) OCaml Elm Isabelle/HOL StrangeLoop Pony

Model Checkers and SAT/SMT solvers: Z3 PAT SMTlib NuSMV SPIN Sentient

IDEs, Language Workbenches, and PLT frameworks: K Framework JetBrains MPS IDEs (Vim, Emacs,Visual Studio Code, Atom, Sublime Text) Language Server ProtocolRule Systems and Logics

Computational Linguistics Natural Language GenerationComputational Semantics (in Haskell, Prolog, or Lisp) Montague Semantics Grammatical Framework Textplanning Surface realizationFamiliarity with: WordNet FrameNet SenseNet Controlled Natural Languages Attempto Controlled English ACErules

Parsers, Compilers, and Programming Language TheoryLex/YACC alex/happy Bison CFGs EBNF BNFC

Formal Verification and Specification LanguagesSome familiarity with any of: TLA+ Alloy IVy B Method Z notation VDM++ LTL CTL

App DevelopmentTest-Driven Development Continuous Integration Software Project Management Agile / XP / Scrum PairProgramming Literate Programming Unit Testing Amazon Web Services Docker Full-StackDevelopment

#LI-JN2

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Work done will be at the direction of the PI, and where relevant, the Industry Director and Centre Director.As the Programme is interdisciplinary and multidisciplinary by nature, you will be expected to convey yourdomain expertise and edify others (and vice versa) in as productive, constructive, and collaborative a manner as possible.

You may be asked to participate in the development of use cases and delivery of proof-of-concept prototypesfor government and industry partners in the areas of computable contracts and "rules as code". Experience inrequirements analysis and agile, iterative methodologies will be useful at this stage.The work of the team will be largely determined by these use cases and customers. We will work with multipleuse cases so that we can abstract across them and develop generalized, reusable infrastructure. We will workwith specific customers so we can build useful applications on top of that infrastructure.You will contribute to the design and development of open-source software written to serve those use cases.You will work as part of a team of research engineers, developers, and domain expertise and you will beexpected to actively participate in team meetings and text-based communications. You will be expected to beactive members of the applied research community, by validating and contributing to advances incomputational law.

You may be asked to conduct use-inspired research at the direction of the Principal Investigator. This includes

• reading academic papers, standards publications, and related material such as blog posts and presentations;
• coming up to speed in fields which may be new to you, such as computational linguistics, mathematical logic, programming language design, formal verification, and model-based architecture;
• reading (and updating/commenting, relevant) existing software documentation;
• creating presentations, video recordings, walkthroughs, etc. to document and explain research work done;
• writing (and presenting, if so decided by the PI) academic papers and materials for publication; and
• documenting in a sufficiently-detailed manner so as to share what you've learned.

You will be expected to participate in software development; this includes

• learning how to use third party tools, including editors, IDEs, databases, business process modeling software, programming languages, and libraries;
• evaluating competing software systems for suitability;
• building infrastructure to enable application development;
• managing yourself, and managing fellow team members;
• engaging in product, project, and program management as needed;
• reading books and consuming such other media forms about software development;
• writing documentation such as user/developer-facing manuals, tutorials;
• delivering community support to users and customers;
• preparing presentations to represent the project before external audiences; and
• writing actual user-facing applications throughout the "full stack", in each case, documenting, reporting, and/or presenting the same in clearly and efficiently, both internally and externally.

Researchers under the Programme should possess both mastery of their academic speciality, and demonstrated practical experience producing and supporting high-quality open-source code throughcommunity engagement across multiple media. Candidates must have Bachelor's, Master's, Ph.D., or alternative qualifications in computer science, software engineering, (symbolic) artificial intelligence, computational linguistics, or formal methods.

Fluency in multiple natural languages, and any experience with law, are a plus.

Minimum qualifications:

Open-Source Software & Open-Standard Infrastructure EngineeringInternet Unix TCP/IP HTTP(S) XML JSON Schemas YAML Git Github TechnicalWriting Developer Relations and Evangelism

Parsers, Compilers, and Programming Language TheoryLex/YACC alex/happy Bison CFGs EBNF BNFC

App DevelopmentTest-Driven Development Continuous Integration Software Project Management Agile / XP / Scrum PairProgramming Literate Programming Unit Testing Amazon Web Services Docker Full-StackDevelopment

Programming Languages and Frameworks:Preferred: Haskell or OCaml. Python.Possible alternatives: Common Lisp Racket Scheme Javascript / Typescript / Node.

Computational Linguistics Natural Language GenerationComputational Semantics (in Haskell, Prolog, or Lisp) Montague Semantics Grammatical Framework Textplanning Surface realizationFamiliarity with: WordNet FrameNet SenseNet Controlled Natural Languages Attempto ControlledEnglish ACErules

Formal Verification and Specification LanguagesSome familiarity with any of: TLA+ Alloy IVy B Method Z notation VDM++ LTL

Preferred qualifications:

Theorem Proving and Strongly Typed Languages:CoQ Agda Idris Lean Prover F* Advanced Haskell (Templateetc) OCaml Elm Isabelle/HOL StrangeLoop Pony

Model Checkers and SAT/SMT solvers: Z3 PAT SMTlib NuSMV SPIN Sentient

IDEs, Language Workbenches, and PLT frameworks: K Framework JetBrains MPS IDEs (Vim, Emacs,Visual Studio Code, Atom, Sublime Text) Language Server ProtocolRule Systems and Logics

Formalization of Contracts, Rules, and Business Logic: Akoma Ntoso LegalRuleML PetriNets Drools iLog OPA Neota Logic Constraint Handling Rules ICAIL JURIX RuleML+RR

Model Driven Architecture: UML BPMN DMN OCL SBVR Statecharts Activity Diagrams ParnasTables

Logics: Hoare Logic Kripke structures Modal mu-calculus Dynamic Logic Deontic, Temporal, andEpistemic modals Situation Calculus Process Calculi Multivalent logics Defeasible Logic BDI AbductiveLogic F-Logic Intuitionistic Non-monotonic Logics Skolemization Well-Founded SemanticsGood Old-Fashioned Artificial Intelligence and Semantic Web

Knowledge Representation and Reasoning: Lisp Prolog F-Logic Flora-2 Datalog Answer-SetProgramming Defeasible Logic Expert Systems DocAssemble lps.doc.ic.ac.uk

Semantic Web and Ontologies:RDFa RDFt RDF RIF SWRL OWL Cyc KBpedia SUMO UFO Protg

#LI-JN2

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
• Ability to liaise with English & Chinese speaking clients is essential.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Equipped with good mediation and persuasive skills.
• Positive, extroverted and outgoing personality.
• Outgoing personality with a professional disposition.