Total 2,107 Customer Service job vacancies in singapore tanglin road

Summary of Role

• Responsible for maintaining and providing technical service to the dialysis units in the country
• Conducts minor repair & inspection of Reverse Osmosis system
• Liaise with the Technical Service Manager on update of technical activities
• Provide technical support to the Clinical Resource Specialist in trials and installations
• Working as part of a team with Sales / Clinical services to increase product penetration
• Provide end user training for machine operation and phone support for minor technical issues
• Assist customer service with technical clarification of customer orders
• Active involvement in acquiring new business and assist maintaining existing ones
• Standby duties will be allocated on weekends, Public Holidays and after business hours via rotating basis

Key Accountabilities

• Planning & Scheduling of Preventive Maintenance for all equipment to minimise down time
• Ensure all services are carried out on time and in a professional manner
• Provide local support in executing necessary repairs, retrofits and technical modifications as and when required by the Global Technical Team for upgrades or Field Safety Corrective Actions
• Educate staff in the hospitals on the operation of our machines
• Maintain an adequate Spare Part Kit and ensure that all modules are repaired
• Issue service report upon completion of all installations, repair jobs and maintenance tasks
• Ensuring that all service reports are input into the Technical Service Database and hardcopy Service Report to be submitted on regular basis for selected external customers
• Maintain Database on all equipment sold and on trial or loan on a monthly basis
• Troubleshooting support by telephone and e-mail
• Support Customer service with technical enquiries

Qualifications and Experience

• Biomedical degree preferable for Hemodialysis/Peritoneal Dialysis service
• Suitable Electronic and/or plumbing qualifications
• Knowledge of dialysis therapy would be added advantage
• Knowledge of RO systems would be an added advantage Hemodialysis
• Computer literacy (Word, Excel and PowerPoint)
• Good organisational, communication and interpersonal skills
• Ability to prioritise, organise own work with minimum supervision
• Ability to work in a team, set priorities and meet deadlines
• Ability to work in a fast pace and at times pressurizing environment

Only shortlisted applicants will be notified.

What you get to do in this role:

• Build coalitions with fellow Business Unit leaders and extended team members to champion ITSM and ITOM practices and GTM strategies.
• Build and drive sales strategy at a GEO level in conjunction with Field Sales and Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels and Sales Operations teams to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Act as the central conduit to Global Business Unit Sales Leadership teams and Field Sales Leadership
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Sales Directors, PLS and Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business, both locally and with Global business units for each product line
• Achievement of annual sales goals on a quarterly and annual basis is required
• Build effective working relationships with Solution Consulting, Product Development, Customer Success, Professional Services, Marketing and the ServiceNow executive team

About the role

Reporting to the Head of Vertical - Beauty, the Regional Key Account Support Intern will be part of the Beauty vertical and will be responsible in providing support for various marketing, communication and projects in the region. This 6-months full-time internship commences Dec 2024/ Jan 2025.

What you will be doing

• Collating of monthly Beauty reports from all entities
• Support the maintenance of Beauty vertical's SharePoint and updating of Beauty's ASPAC deck
• Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our business
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

The successful candidate

• Degree or Diploma in Business, Marketing or Communications preferred
• Strong proficiency in English (written & spoken)
• Analytical, with ability to translate complex requirements and data into effective solutions
• Strong marketing, project management and organizational skills
• Takes initiative and able to to work independently
• Advanced in MS Excel, Word, PowerPoint, MS Visio, MS Project

Job Scope

· Handle and prepare import and export shipping documentation (Land/Air/Sea Freight)

· Liaise with forwarding agents, clients, and the warehouse department.

· To make sure clients' goods are sent on time and send billing of the invoices.

· Responsible for clients' inquiries such as tracking and tracing shipments.

· In charge of administration matters relating to the Air and Sea operation set-up.

· The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.

· The job will require providing the quotation, sales follow, sales forecast, and sales presentation.

· Generate and review sales quotations, order processing, and invoicing.

· Review customer sales orders, proposals, purchase orders, and related information.

· Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.

· Generate price list for sales team, based on information from principals. Monitor &update sales team with relevant information from principals.

· Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.

· Provide admin support where necessary.e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

· Min. Diploma and above in logistics/ Supply Chain or equivalent

· At least 1-3 years of relevant shipping experience

· Knowledge of MS Excel, Words, Microsoft Dynamic Navision 365 and control of documents.

· Proficient in handling shipping documents and familiar with INCOTERMS

· Have customer service skills.

· Have knowledge of HS code and Strategic Goods Control preferred.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

We are seeking a skilled and experienced Application Support Specialist to join our dynamic team. This role requires a minimum of 2 years of experience in an Application Support environment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to thrive in a fast-paced, 24x7 support environment.

Key Responsibilities:

· Provide application support and maintenance for our core systems.

· Troubleshoot and resolve technical issues in a timely manner.

· Perform impact analysis in a structured and efficient manner.

· Collaborate with development teams to implement solutions.

· Ensure high service quality and meet the demands of a 24x7 support environment.

· Be available for on-call duties and weekend production implementations as per the duty roster.

Skills and Experience Required:
Technical Competency:

Linux/Unix and Python Shell Scripting

SQL (preferably MariaDB/MySQL)

Java Programming (Primary Skill)

Desirable Experience:

Application Servers: JBoss

Middleware: IBM MQ, Apache ServiceMix, Active MQ

OpenShift
Business Intelligence tools: QlikSense/Tableau

TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart Schema, Process Designer, and Web Connect

DevOps tools:Git, Bitbucket, Jenkins, Maven, CA Release Automation

Microservices: Experience with OpenShift or AWS, Elasticsearch, and cloud-based service monitoring (Kubernetes, PaaS)

Knowledge of JSON, JSP, Servlet, and Java Restful API

Additional Skills:

· Strong analytical and problem-solving abilities.

· Excellent verbal and written communication skills.

· Ability to work independently and manage pressure.

· Basic understanding of Swift messaging.

· Experience in application implementation projects in financial institutions is advantageous.

Working Hours:

Standard office hours: 9:00 AM - 6:00 PM (may be staggered between 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM).

On-call duty as per the roster.

Availability on weekends for production implementations is required.

Job Description

We are seeking a skilled and experienced Application Support Specialist to join our dynamic team. This role requires a minimum of 3 years of experience in an Application Support environment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to thrive in a fast-paced, 24x7 support environment.

Key Responsibilities:

· Provide application support and maintenance for our core systems.

· Troubleshoot and resolve technical issues in a timely manner.

· Perform impact analysis in a structured and efficient manner.

· Collaborate with development teams to implement solutions.

· Ensure high service quality and meet the demands of a 24x7 support environment.

· Be available for on-call duties and weekend production implementations as per the duty roster.

Skills and Experience Required:
Technical Competency:

Linux/Unix and Python Shell Scripting

SQL (preferably MariaDB/MySQL)

Java Programming (Primary Skill)

Desirable Experience:

Application Servers: JBoss

Middleware: IBM MQ, Apache ServiceMix, Active MQ

OpenShift
Business Intelligence tools: QlikSense/Tableau

TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart Schema, Process Designer, and Web Connect

DevOps tools:

Git, Bitbucket, Jenkins, Maven, CA Release Automation

Microservices: Experience with OpenShift or AWS, Elasticsearch, and cloud-based service monitoring (Kubernetes, PaaS)

Knowledge of JSON, JSP, Servlet, and Java Restful API

Additional Skills:

· Strong analytical and problem-solving abilities.

· Excellent verbal and written communication skills.

· Ability to work independently and manage pressure.

· Basic understanding of Swift messaging.

· Experience in application implementation projects in financial institutions is advantageous.

Working Hours:

Standard office hours: 9:00 AM - 6:00 PM (may be staggered between 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM).

On-call duty as per the roster.

Availability on weekends for production implementations is required.

Imagine a fun-filled, appreciative environment where you enjoy helping your colleagues and customers out! As a walking Mr/Ms Sunshine, you enjoy being involved in a variety of key business functions and collaborating with different teams!

If thinking about these puts a smile on your face, you may be the next Customer Relations Associate we’re looking for!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Science & Math learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research, data-driven methodologies and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Science & Math.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 17 teams. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are on the lookout for our next Customer Relations Associate who enjoys helping customers and is unafraid of learning new things.

If you like the prospects of working in a close-knit team, leveraging tech to work hyper-efficiently while tackling challenges head-on, we’d love to have you on our team!

[Your Growth]

As our Customer Relations Associate, you will have the opportunity to:

• Receive structured mentorship and training to gain the skills you need to excel in the role.
• Develop a strong understanding of our products and operations through inter-departmental functions and interactions.
• Join our vibrant, close-knit Customer Care team that is the pillar of The Pique Lab: Our Customer Care team members are known for delivering a consistently exceptional customer service experience across different platforms to our customers.

[Your Role]

As the first point of contact for our customers, you’ll be responsible for the following tasks:

• Deliver a pleasant walk-in experience by attending to enquiries professionally: You’ll greet our customers warmly & see how we can best help our customers with their challenges. This will include guiding them to the correct centre or classroom and helping them understand which course best suits their learning needs!
• Develop strong product knowledge to make appropriate recommendations to our customers: You’ll learn to communicate the key takeaways of each course to our customers. Don’t worry: you’re not expected to hard-sell our programmes & hit any sales targets.
• Assist with critical operational activities: You’ll be the bridge between different teams to ensure daily operations run smoothly. This will include reaching out to parents/students for issues onsite and online, troubleshooting technical difficulties during online classes, and ensuring accurate, timely delivery of learning materials.
• Manage essential administrative tasks: You’ll be a strong support to our back-end operations such as receiving courier deliveries, supporting data entry & attendance-related matters, and ensuring that our pantries are always well-stocked!

[You, Our Ideal Customer Relations Associate]

[Education]

A Diploma or equivalent from a local Polytechnic. It's a plus if you hold a Diploma in Communications, Business Management or Hospitality Management.

[Skills & Experience]

• Strong Communication Skills: You should be able to communicate effectively in written and spoken English. (We don’t need you to speak in Queen’s English. You will be fine so long as your grammar is accurate and you sound comprehensible.)
• Patience & Understanding: Dealing with customers with varied expectations is part & parcel of this role. Each of our customers is unique so we would like to work with someone who is able to adapt & manage their requests effectively.
• [BONUS] Prior Customer Service Experience: It's a bonus if you have prior experience managing a front desk in an education, medical, fitness, retail or hospitality environment.

[Traits]

• Organised & Detail-Oriented: You’re able to handle multiple tasks with accuracy and attention to detail.
• Team Player Mentality: You’re always ready to lend a helping hand to our team members and customers.

[Your Welfare]

1. [Biggest Takeaway] Mentorship, Training & Regular Feedback
2. Market Competitive Remuneration:Junior Associates: S$2.6K to S$3K/month, Senior Associates: S$3K to S$3.5K/month
   Depends on our assessment of your attitude, aptitude, along with any relevant skills & experience that you can bring to the table
3. Annual Performance Bonus (… up to 3 months bonus for outstanding performers!)
4. Career Progression Opportunities
5. Medical, Dental & Vision Benefits
6. Technology Benefits
7. Up to 16 Days of Paid Vacation Leaves
8. Paid Birthday Leave
9. Paid Marriage Leaves
10. Paid Compassionate Leaves
11. Time-Off From Work For Errands
12. Wellness Breaks
13. Fully-Stocked Pantry
14. Free Meals on selected school holidays & weekends
15. Company Socials (On top of team socials!)
16. Fruity Fridays Care Packages

[Work Information]

• Office Location: 1 Selegie Road, #07-01, GR.iD, Singapore 188306 (Nearest MRT: DT21: Bencoolen MRT & CC1/NE6/NS24: Dhoby Ghaut MRT)
• Attire: Business Casual
• Working Arrangement: Hybrid (1 day work-from-home)
• Work Days: 5-day Work Week, 40-Hour Workweek
• Types of Work Schedules:
  Work Schedule A (4 weekdays and 1 weekend), from S$2.6K onwards
• 2 Weekdays: 12PM to 7PM
  2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
  1 Weekend: 8AM to 7PM (includes 1-hour lunch break)
  
  Work Schedule B (3 weekdays and 2 weekends), from S$2.8K onwards*
• 1 Weekday: 10AM to 7PM (includes 1-hour lunch break)
  2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
  2 Weekends: 8AM to 5PM & 10AM to 7PM (includes 1-hour lunch break)
  

*As our operational demands are higher during the weekends, we greatly appreciate your availability and commitment to working on both Saturdays and Sundays. We offer the opportunity for additional compensation of up to S$200 per month for individuals who can commit to Work Schedule B on a long-term basis.

Job Description:

1. Management of Customer requirements:

• Quantum Interrogation
• Market Research
• Alternate PN / Technical Research
• IPC investigation
• Commercial awareness of contractual definitions

2. Customer Order Management:

• Assessment of Customer Payment Viability
• Negotiation and Procurement
• Vendor Quality Approval Process
• Quantum Processing (end to end process)
• Interface with other departments to facilitate on time delivery
• Exchange Order Management – make best use of company systems and tools to identify cores and resolve quarantine or trace issues
• Take responsibility for assisting in the identification and acceptance of core components as requested.
• Off Core return Management
• Warranty / RMA / Reliability Management
• Credit Note and Query Invoice follow up
• Responsibility for assisting in the identification and acceptance of core components as requested
• Provide assistance in ensuring payment for services provided

3. Customer Service and Interface:

• Day to day Communication & Interface with Customers / Vendors
• Coordinate contractual review meeting with customer base.
• Management of operational performance data against contractual targets
• Exceeding Customer Expectation and Company standards
• Creation & updating of Customer Procedure Sheets
• Monitor and ensure satisfactory response to any customer query received including escalation as required and regular feedback. Use Quality systems to understand any process failures and work constructively with others to identify root causes and address them, including any necessary process improvements.

Expectations:

• Team player with good communication skills
• To strive for continuous improvement
• Attention to detail
• Capability to multitask and prioritise workloads
• Self-motivated
• Problem solve

Requirements:

• Good communication skills
• Ability to prioritise and manage workloads
• Ability to manage relationships with existing & new customers
• Excellent computer literacy and proficient in Microsoft Word, Excel and Outlook
• Good communication skills both verbally and written
• Commercial acumen developed through sales experience
• 1-2 years of related experience

Good to have:

• Quantum knowledge
• Aviation/Aerospace knowledge & experience
• Proficient in Microsoft Word, Excel and Outlook
• Negotiation skills to help maximise profits
• Ability to manage and nurture relationships with current and new customers

Job Description :

Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

路 Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

路 Provide user data and application recovery

路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

路 Use tools and methodologies to load, copy and customize operating system configurations for deployment

路 Responsible for tracking hardware and software inventory

路 Familiarize end users on basic software, hardware and peripheral device operation

路 Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

路 Works with vendor support contacts to resolve technical issues within the desktop environment

路 Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

路 Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

路 Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

路 Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

路 Customize desktop hardware to meet user specifications and site standards

路 Provide VIP support

路 Resolve and update incidents with in SLA and also update stakeholders for P1 cases

路 Update KB with solution provided

Working Location:Caldecott
Contract Duration: 6 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm

Basic Salary: $2,980 per month

Responsibilities:

· Conduct activities and interview PwDs.

· Review and synthesize the literature for research, manage and analyse data

· Perform administration duties including documenting notes, arranging appointments, preparing materials for submitting reports.

· Carry out any other duties as assigned.

Job Requirements:

· Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Comfortable working with PwDs and their families.

· Proficient in SPSS, R or Python

· Immediate Starters are preferred

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Description

• To assist in analyzing credit risks

• To contact customers for documents relating to the credit application

• Provide general and administrative support to the Credit Department

• Support any ad-hoc duties assigned

Job Requirement

• Minimum Diploma Holders or equivalent in banking/finance and/or accounting and/or business administration

• Possess strong analytical and communication skills

• Demonstrate excellent verbal and written communication abilities

• Dynamic team player with good interpersonal skills

• Meticulous and responsible

*Additional note - possibility of contract renewal upon expiry

IT SYSTEM ENGINEER (IN-HOUSE SUPPORT: ROTATING SHIFTS)

MORE INFORMATION:

• Company: Government related organization [End-User/ In-house Support]
• Working Location: Central CBD Area (Nearest MRT: Novena)
• Working Arrangements: 3 – 4 rotating working Days/week (Rotating: 8.30 AM – 8.30 PM/ 8.30 AM – 8.30 AM)
• Benefits (on top of basic): Annual Bonus + Other Attractive Employee Benefits (i.e.: Annual Leaves, Medical & Insurance Benefits, etc.]

RESPONSIBILITIES (LEVEL 1 – LEVEL 2):

• Daily operation (management, maintenance, troubleshooting & replacement) of IT Systems, Operating Systems, Infrastructure, Server, Network, Storage, SAN, Network, Telephony Systems (PABX, Voice Servers, Gateways, Phones, etc.), Software & Hardware, etc.
• Working closely with vendors
• Conducting Reviews/ Audits and Reporting (i.e.: Documentations)
• Other relevant duties as assigned

REQUIREMENTS:

• Required to have Diploma (or higher) in IT, Computer Science or related disciplines
• Have at least 2 years of relevant working experiences with System Engineering [i.e.: Daily Management & Maintenance of IT System]
• Comfortable & able to commit to rotating working days & 12-Hour shifts

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our internal resume database for future opportunities.

APBA TG Human Resource Pte Ltd (14C7275) || Yadanar Su Mon (R1549384)

Role:Desktop Support Engineer

Job Description

• Install,upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
• Install,upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Provide VIP support

Create a safe and nurturing environment for infants to learn and grow

Design and implement age-appropriate activities and curriculum to support their development

Maintain a clean and organized classroom

Collaborate with teachers and staff to ensure continuity of care and education.

Patience and ability to handle high-stress situation.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Guest Service Executive at Conrad Hotels and Resorts engages with our guests throughout their entire hospitality experience. From check-in to check-out, to resolving guest challenges and fulfilling guest’s requests during their stay. The Front Desk Team is always prepared to respond to guest requests promptly and in a courteous and genuine manner, and more.

What will I be doing?

As a Front Desk Guest Service Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Desk Guest Service Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check guest arrival reports prior to guest’s arrival and coordinate with Housekeeping on room allocations.
• Be responsible for special requests on room assignments such as e check-ins, digital key check-in, and Kerbside check-in.
• Welcome guests and efficiently handle the check-in and check-out procedures, adhering to the hotel's brand standards and Forbes guidelines, all while maintaining a warm and welcoming demeanour.
• Ensure that all registration cards are signed upon guests' arrival and that the check-out cashiering procedure is accurately executed.
• Promote and administer Hilton marketing programs and Hilton loyalty program, Hilton Honors, and provide necessary amenities to Hilton Honors members accordingly.
• Ensure all rooms meet the highest quality standards and include all requested preferences and amenities before Guest arrival.
• Serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Attend to Guest complaints and issues and to handle them first before escalating to the Assistant Manager or Manager on Duty
• To be able to handle room reservation related enquiries
• Manage the Reception Desk by ensuring stocks are replenished accordingly
• Support new team members in any areas that they are not yet competent to handle independently
• Familiarize with credit policies and maintain accurate log of credit arrangements
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Maintain a warm and friendly tone at all time when answering, transferring and ending a phone call
• Ensure all wake up calls take place at the correct time and day
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Follow company brand standards and Forbes guidelines.
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Review all-upcoming groups within the next 7 days and do all necessary preparations where possible
• Ensure that Bell Service have enough manpower to handle group arrival and departure
• Ensure close communication with the Bell Service team
• Produce a weekly Group Movement sheet, advising all departments of relevant information, i.e. venue for breakfast etc.
• Review in-house groups which had arrived on the previous day and ensure that follow ups had been completed
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Guest Service Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• 2 years of experience in a luxury hotel, leisure or any customer service experience related sectors
• Possesses the ability to work effectively under pressure and manage stressful situations, especially during peak periods, while maintaining meticulous attention to detail.
• Demonstrates exceptional interpersonal and communication skills aimed at ensuring overall guest satisfaction.
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with Guests
• Computer literate and able to navigate through Hotel systems
• Professional manner with an emphasis on hospitality and guest service
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

An Executive Floor Guest Service Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of Executive Floor Guests throughout their stay at the hotel by ensuring that enquiries receive are respond to, advised and information are being delivered when requested.

What will I be doing?

As an Executive Floor Guest Service Executive, you will serve on the Front Office team at the Executive Floor to provide food and beverage services to Executive Floor guests and VIPs during the operational hours of the Lounge. He / she assists the Executive Floor Team in the daily check in and check out as well as the executive floor lounge operation. An Executive Floor Guest Service Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Assist in “WOW” experience of guests.
• Serve as the main point of contact for Executive Lounge and VIP guests and ensure hotel departments are fully briefed on Guests requirements.
• Deliver the highest quality and brand service standards to consistently meet and exceed Executive Floor and VIP guests’ expectations
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Provide food and beverage services to Executive Floor guests, assists in the daily check in and check out as well as the Executive Floor lounge operation.
• Ensure that the Executive Floor equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
• Manage queue at the front desk and assist with the arrivals and departures at the front desk when required.
• Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.
• Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef
• Welcome Executive Floor Guests on arrival and assist them during their stay and efficiently answer enquiries and any complaints.
• Maintain the required level of inventory on F&B items and Guest amenities.
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
• Project a professional image and manner with an emphasis on hospitality and Guest service.
• Actively take part in training where and when required, attend formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Collect daily requisitions of food and amenity items from Receiving and Stores, ensuring that only quality items are accepted and then prepared.
• Manage the inventory of food stock, ensuring that items are not wasted and are handled correctly.
• Clean and tidy the Executive Floor Pantry on a daily basis, ensuring that it is free from rubbish and that it adheres to health and safety standards.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Solicit and provide feedback to the Executive Floor Manager on guest comments and any operation issues.
• Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times
• Handle food and beverages in a safe, hygienic and professional way, ensuring that all caution is taken when handling food and when cleaning in order to prevent sickness and contamination.
• Comply with Hotel security, fire regulations and all health and safety legislation
• Familiarize with Hotel and Executive Floor policies.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Undertake tasks as instructed by the Executive Floor Manager
• Serve your role and Team in an environmentally-conscious manner
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Executive Floor Guest Service Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 2 years of previous experience in the luxury hotel, leisure or retail sector or has Front Office experience
• Familiarity with luxury food & beverage sequence of service
• Calm, efficient, resourceful and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Multi-lingual
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

Job Description

1. Prepares tables for meals including set up of items.
2. Take orders and serve food in the self-service counter and in the table if needed.
3. Familiarise with restaurant’s menu and be able to explain it to the customers who are unfamiliar with the Filipino Cuisine.
4. Utilise the POS system to increase the sales, print checks, close checks and complete cash out procedure.
5. Ensure that work station is stocked with appropriate condiments at all time.
6. Ensure adherence to safety,sanitation and hygiene policies.
7. To perform other related duties as required by Restaurant Manager.

Job Requirements:

1. At least 1 year experience in relevant position.
2. A certificate on Food Hygiene is an advantage.
3. Able to converse in English.
4. Respectful and able to foster teamwork.
5. With good guest service skills.

Responsibilities:

• Respond promptly and professionally to customer inquiries and requests.
• Provide technical advice and support to Architects, Consultants, Contractors, and Building Owners.
• Visit customers as needed to assist with sales and customer service issues.
• Collect cost information, prepare quotations, handle tender submissions, and follow up regularly.
• Manage and nurture relationships with key accounts, identify potential new customers, and develop new business opportunities.
• Ensure timely updates of quote activities in line with the Sales Department's standard processes.
• Take ownership of assigned projects and focus on winning key projects to meet set order targets.
• Understand customer business outcomes and provide comprehensive solutions to meet their needs.
• Achieve sales targets set by the company and develop new business opportunities within Singapore.

Requirements:

• Degree or Diploma in Electrical or Mechanical Engineering.
• 3 to 4 years of sales experience in the construction industry.
• Ability to understand mechanical and electrical fitments and interpret drawings.
• Knowledge of ACMV (Air Conditioning and Mechanical Ventilation), M&E (Mechanical and Electrical), Smoke Control Systems, or Fire Alarm Systems is an advantage.
• Strong written and verbal communication skills, with comfort in customer-facing situations.
• Proficiency in MS Word, MS Excel, and MS PowerPoint.
• Commitment to delivering high levels of customer service and satisfaction.
• Preferred to have own transportation.

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Administration of the Community Service Graduation Requirement
  • Manage the Community Service common mailbox, ensuring prompt responses to emails.
  • Attend to student queries (via emails and walk-ins) regarding the Community Service graduation requirement.
  • Assist students in finding suitable Community Service opportunities.
  • Follow-up with students and external partners for updates on Community Service hours and performance appraisals.
  • Update and maintain student records in a timely manner.
  • Monitor and follow-up with final-year students who have pending Community Service requirements, ensuring records are processed in time for graduation.
  • Liaise with local and overseas Non-Profits/Community Organisations, Social Service Agencies or Social Enterprises to source for suitable volunteering opportunities for the students.
  • Maintain and regularly update a database of all available volunteering opportunities.
• Project Management and Reporting Support
  • Provide administrative support for project management of local and overseas projects, including safety assessments, risk management and financial procedures.
  • Coordinate the disbursement and tracking of donor funds, ensuring compliance with funding guidelines and preparing funding reports.
  • Ensure the timely submissions of pre-departure documents for overseas projects.
• Outreach and Marketing
  • Assist in designing, crafting and dissemination of volunteer recruitment EDMs to students.
  • Set-up a story bank containing quotes, reflections, stories and information on past and present Community Service Projects.
  • Enhance the visibility and publicity of community service initiatives by collaborating with internal and external stakeholders to showcase the achievements and projects of students.
  • Assist in designing and producing marketing collaterals.
  • Provide support in planning and executing events such as symposiums, award ceremonies and community service fairs.
• Other Administrative Duties
  • Conduct surveys to identify students' interests and passions in specific social causes.
  • Coordinate platforms or avenues for students to pitch their ideas for Community Service Projects.
  • Any other roles and responsibilities as assigned by the Reporting Officer.

• Minimum Diploma with 3 years of relevant work experience in the social service/non-profit sector.
• Good understanding of the social service landscape/non-profit sector and having prior experience in stakeholder management.
• Excellent written and verbal communication skills.
• Meticulous with strong organisational, analytical, problem-solving and time management skills.
• A keen sense of ownership and accountability and acts with a sense of urgency to meet tight deadlines.
• Adaptable, detail-oriented, resourceful, able to work independently and cross-functionally within the organisation.
• Good team player and able to interact effectively with internal and external stakeholders.
• Familiarity with basic design software e.g. Canva/ Adobe Photoshop would be an added advantage.
• Proficient in MS Office applications.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Responsibilities:

• Solutions Provider: Offer managed and unified communications solutions for enterprise and contact center telecommunications.
• Client Relationship Management: Build and maintain strong relationships with both existing and potential clients.
• Needs Assessment: Understand client requirements and provide customized solutions.
• Sales Pipeline Management: Develop and expand your sales pipeline by identifying and pursuing new business opportunities.
• Performance Review: Regularly assess your sales performance and create strategies to meet or exceed targets.
• Consulting and Support: Provide consulting and after-sales support to ensure successful implementation and client satisfaction.
• Team Collaboration: Work closely with internal sales support and technical teams to deliver optimal solutions.

Requirements:

• Education: Minimum Higher Nitec or equivalent.
• Experience: Fresh graduates are welcome to apply.
• Interest in Sales: Strong passion and interest in sales.
• Knowledge Advantage: Understanding of IT and Unified Communications (UC) products is a plus

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Key Responsibilities:

1. Manage Daily Operations: Oversee the Service Department’s daily operations to ensure high-quality, profitable, and efficient completion of work within budget constraints.
2. Monitor Costs: Track and control departmental running costs, implementing financial plans and budgets as part of ongoing management.
3. Oversee Regional Teams: Supervise service teams across Singapore, Malaysia, and Indonesia, ensuring their service work progresses smoothly and effectively.
4. Evaluate Practices: Assess current practices across the region, identify areas for improvement, and implement plans to enhance service quality, efficiency, and effectiveness.
5. Standardize Procedures: Develop, implement, and review standard operating procedures to standardize practices with suppliers and agents, and define technical staff duties.
6. Ensure Compliance: Implement and maintain health and safety standards to ensure regional compliance with laws and regulations.
7. Customer Service Index: Establish and maintain a system to record and address client-reported faults efficiently and effectively.
8. Warranty and Fault Management: Collaborate with shipyards to handle warranty claims, assess reported faults or defects, and administer warranties for clients.
9. Additional Tasks: Undertake other related tasks and activities as reasonably requested or directed.

Job Requirements:

• Certification in one of the following disciplines: Diesel Mechanics, Electrics (AC & DC), Refrigeration/Air Conditioning, or Shipyard Engineering.
• Experience with Sanlorenzo, Bluegame, Swan, Fairline, or Axopar is advantageous.
• Broad understanding of modern pleasure vessel systems, including mechanical, electrical, water systems, air conditioning, refrigeration, and hydraulics.
• Proficiency in English, including the ability to read service manuals and wiring diagrams, and to work with technical documentation and emailed instructions from various parties.
• Skilled in MS Office applications with strong computer and internet proficiency.
• Minimum of five years in customer service, preferably in the marine industry.
• At least three years in a managerial role with exceptional organizational and supervisory skills.
• Proven leadership skills to guide team members on technical issues and deliver accurate testing/analytical data and technical assessments.
• Culturally sensitive, maintaining good relationships with clients, staff, and contractors while respecting local customs and standards.
• Strong interpersonal and communication skills, with a passion for customer-focused service and a drive for excellence.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

PlayFACTO @ Bukit Timah located at King's Arcade is looking for experienced and passionate Student Care Teachers to join our team! Positions are available immediatly for the right candidates.

PlayFACTO School is the leading student care provider in positive holistic education and after school care for students of P1-P6. As a Student Care Teacher with PlayFACTO, you will help develop student’s hearts and minds using our unique positive education framework, daily enrichment programmes, and guided assistance of each student's Primary homework assignments.

If you are a passionate educator looking for a fun and engaging environment where you can help your Primary students develop high calibre character and educational foundations for their future, we'd like to hear from you!

Come JOIN US and make difference in student’s lives at PlayFACTO @ Bukit Timah!