Total 1,420 Customer Service job vacancies in tanjong pagar central singapore

We’re looking for a new Customer Support Regional Lead to lead our APAC Business Customer Support teams!

Your Mission:

Your mission is to lead our Business support teams. As the Regional Lead of CS Operations for APAC, you’ll report directly to the Global Head of Business Customer Support and lead our regional teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.

You’ll also join the senior leadership team in Singapore and work to build an exceptional work environment in our regional offices. You'll lead a team that supports any of our global customer base that needs help from our APAC based team while also working closely with our product teams to ensure that the customers in our APAC markets receive world class support. Are you ready?

Local tea shop mainly in CBD locations looking for service oriented personnal to handle daily operation duties such as cashiering and preparation of drinks. No experience needed but to posses a positive and cheerful learning attitude. Negoiable from short term (3 months) to long term commitment. 4 days work week are flexible to choose between Monday-Saturday. Definate Sunday/PH off.

We welcome anyone that's waiting for school to start, temporary mid career change or even if you're just being keen to learn more about this trade. We provide fun and flexible working environment!

✔ MUST have technical sales experiences, Oil & Gas industry preferred

✔ Work location is at Mandai Estate, North (Bus from Bukit Panjang/Kranji MRT)

✔ Mon - Fri, 8am - 5pm

Job Responsibilities

• Manage a pool of 700 customer accounts and maintain high levels of customer satisfaction among assigned accounts
• Address technical queries, assist with part numbering, and up-sell products complementing the application in discussion
• Identify accounts with potential for growth and develop account plans
• Understand customers’ challenges and suggest appropriate solutions to address their challenges
• Work closely with the supervisor to keep up-to-date and provide feedback from customer base
• Understand customers’ challenges and suggest appropriate solutions to address their challenges
• Competitor activity monitoring and prompt reporting to supervisor for feedback to Head of Sales
• Keep track of new applications and share with the larger sales team
• Other duties and tasks as assigned from time to time

Job Requirements

• Ability to work effectively in a team to deliver on shared goals
• Liaise with factory when necessary and attend meetings, webinars and trainings beyond office hours when required.
• Diploma or strong science/technical discipline with 2-3 years of inside technical sales experience relevant to Oil & Gas industry
• Some experiences in dealing with Oil & Gas, Semi-conductor and Refining / Petrochemical industry is preferred.
• Excellent communication with ability to articulate thoughts and ideas.
• Computer Skills: Proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, and Power BI), basic knowledge of SAP B1 and aptitude to learn business systems and other software platforms as required.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Peh Hui Xian (Mich)

EA Personnel Reg No: R24120511

• Permanent position
• With US GAAP / shared service and handling regional taxes experience added advantage
• Experience in managing complex claim
• Minimum 4 years of related experience

Job Responsibilities

• Perform end to end accounts payable and employee payable process.
• Prepare and manage cash flow forecast and banking interfaces.
• Manage receivables, intercompany reconciliation, fixed assets, bank reconciliation.
• Maintain general ledger accounts, prepare journal entries and balance sheet reconciliation.
• Perform month end close including preparation and analysis of Balance Sheet/ Profit & Loss and financial/ management reports.
• Prepare actuals vs budget travel and entertainment reports.
• Liaise with auditors, tax agents, bankers and other statutory bodies.
• Assist in internal audit, SOX compliance, and external audit activities.
• Liaise with internal stakeholders and external stakeholders on any issue resolutions.
• Provide guidance to employees on policies and procedures.
• Prepare standard operating procedures.
• Drive improvements to streamline processes and enhance controls.
• Other ad-hoc tasks and projects.

Requirements

• Minimum 4 years of related experience
• With US GAAP / shared service and handling regional taxes experience added advantage
• Experience in managing complex claim
• Take initiative to lead changes
  

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

✔ Mechanical engineering background/qualifications preferred due to indutry's nature

✔ Customer service experience

✔ 5 mins walk away from Gul Circle MRT, West

Report to the Customer Service Manager and provide support in the following areas:
• Point of contact between Sales and Production
• To achieve customer satisfaction

Key Tasks

• Handling of customer enquiry for products and services
• Monitor and prepare quotation for Sales
• Reviewing existing quotations with clients to assess status
• Sourcing of materials for job related ancillaries to avoid disruption in production schedules
• Conduct of Contract Review in the event of an order
• Manage and clear outstanding customer demands and coordinate with Production to facilitate timing delivery of orders
• Update order progress with clients
• Maintenance and Preparation of presentation material, product information

Key Responsibilities

• To act as a central point for the customer on a particular job and take a pro-active approach to customer liaison.
• To liaise constantly with Production personnel regarding job status
• To achieve customer satisfaction
• To create and maintain good working relationships

We are looking for candidates with the following qualities

• Ability to work under pressure to tight deadlines
• Analytical and creative approach to problem solving
• Ability to communicate effectively on all levels
• Ability to work under owns initiative
• Ability to think strategically
• Good organizational and time management skills
• Having product and quality knowledge will be an advantage

Qualifications:

• Diploma or Degree in Engineering / Material or equivalent (Mechanical Engineering is preferred)
• Good PC skills
• 0 - 2 years experience welcome to apply

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Peh Hui Xian (Mich)
EA Personnel Reg No: R24120511

1.    To perform Data Analysis and Reporting

• Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
• Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL   
• Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level 
• Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
• Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
• Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
• Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
• Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
• Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
• Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.
• Continuously optimize SQL queries for performance, scalability, and maintainability. 
• Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance dashboards to support Process Automation

• Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
• Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
• Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
• Develop Python scripts to streamline and automate manual data transformation processes. 
• Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
• Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration

• Collaborate and align with central departments/stakeholders to support in achieving sales target
• Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
• Collaborate with project stakeholders to define project scope, objectives, and deliverables.

Responsibilities

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

• Short walking distance from MRT station
• Mon - Fri, 8.30am - 5.30pm
• Salary: Up to $3,500 + AWS + Variable Bonus

Our client is a reputable German MNC and dealing with Trailer Truck Equipment & Parts.

Responsibilities:

• Handle customer inquiries via various communication channels.
• Advise customers on product availability and delivery details.
• Ensure accuracy and timely processing of customer orders, including document preparation and input into the company's computer system.
• Manage special orders and notify customers of item availability.
• Organize correspondence filing and coordinate shipping and delivery documents.
• Participate in sales meetings and maintain sales records.
• Collaborate with other departments for various tasks, such as technical queries and payment processing.
• Independently manage shipping and customs invoices, liaising with company forwarders and shipping agents.
• Prioritize tasks to meet commitments efficiently, adjusting priorities as needed.
• Update purchase orders and records in the system, verifying orders and supply invoices.
• Negotiate rates with forwarders for optimal cost effectiveness.
• Coordinate inbound traffic and track all consignments to maximize efficiency.

Requirements:

• GCE 'O' Level, NITEC, Diploma, or equivalent qualification.
• Minimum of 2 years of experience in a related field.
• Capable of working under pressure in a fast-paced setting.

How to apply:

Should you be keen to explore the opportunity, click "APPLY NOW" button to submit your resume!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Rafidah Binti Abdul Rashid

EA Personnel Reg. No.: R1439911

• Attractive Remuneration
• MNC
• Working Location: East

RESPONSIBILITIES:

• Supervise cash processing equipment staging and production processes.
• Monitor and manage stock levels, ensuring prompt resolution of shortages.
• Supervise Field Technicians' schedules, tools, and skills for efficient operations.
• Communicate issues affecting product and service delivery promptly.
• Manage personal stocks and facilitate timely stock transfers.
• Oversee central warehouse operations, ensuring compliance with guidelines and metrics.

REQUIREMENTS:

• 3 to 5 years of supervisory experience in the IT/Engineering solutions industry
• Experience of Oracle Netsuite ERP systems
• Diploma / Degree in Electronics Engineering

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

Job Scope:

• First level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

• Possess at least a GCE O level education or equivalent
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to work shift and weekends when necessary

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year customer service or call center experience

- Entry level independent person that understand basic HR payroll or CPF concept can try as training will be provided

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

We are looking for motivated and customer service oriented and team player to join us. He/She to ensure smooth daily operations between outlets, stock replenishment and high standard of beverage quality control. Able to execute duties efficiently during peak hours and keen to learn products knowledge.

Brief description of the Restaurant

Little Part 1 Cafe is an oasis hidden away from the crowd. For our new friends whom we have yet to m

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and collect payment using a credit card machine/ cash register.
• Prepare and serve hot and cold beverages according to standard operating procedures.
• Ability to make coffee using espresso machines will be an added advantage
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Job Requirements

• 1~2 years of relevant exprience

Benefits

• Attendance allowance of $100 for 1 month of perfect attendance
• 14 days annual leave
• 14 days medical leave
• 60 days hospitalisation leave

Working hours

• 6days 44hrs

We are looking for engineers to provide preventive and corrective maintenance on IT network and infrastructure systems to ensure high availability and serviceability of our customer’s network and communication systems.

a) Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible

b) Perform routine preventive maintenance to minimise unscheduled system downtime

Requirements:

• Higher NITEC/ Diploma in Electronics/Information Technology/Telecommunication or related discipline

• Job requires standby 24/7 after office hours when required

• Class 3/3A driving license is compulsory

• On job training will be provided, no experience is required

• 8.00am-5.30pm/Monday-Friday with standby duties when required

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

Job Description

We are looking to recruit committed individuals who have to serve together as a team to mentor children aged 7 – 12 by providing quality after-school care support in a homely environment.

You will play an active role in identifying the needs of the children and to support their learning and holistic development through the following:

• Supervising and guiding the children with their homework

• Planning and delivering programmes, such as character development programmes

• Organising enrichment workshops that can help promote the overall development of the children

• Curate creative activities to develop skills and expand mindsets in the areas of innovation, critical thinking and problem-solving skills.

• Engage children in outdoor play that serves to build psychomotor skills

As a significant adult figure to the children, you will be engaging with parents and caregivers as well as leveraging on resources in the community, for the well-being of the children.

If you have passion for children, understand the current issues facing children during this post pandemic environment, and want to take up the challenge

Other Requirements

• At least A-level or a Diploma in relevant discipline

• Preferably, WSQ Student Care certification

• Prior work experience with children with special needs is a plus

• Those without qualifications but have relevant working experience will also be considered

• Good team player

• Good communication skills

33hrs per week / 6 hours per day

• To assist in all Banqueting event and daily operations.

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.

• Serving, clearing of dishes. Other ad hoc duties

• To perform any other duties that may be assigned by the Management

Requirements:

• Hardworking with a positive attitude.

• Prior experience working in banquet would be at advantage

• This job required to handle / carry heavy items

Job Summary:

This position is responsible for supporting all aspects of production within the distribution area. This includes assembly, test, loading of customer-specific software, packaging, inventory control, shipping, and any other tasks required to meet production targets.

Duties/Responsibilities:

• Ensure that all applicable processes and procedures are followed during the entire order building process

• Load customer-specific software on vision systems, barcode readers and industrial PCs, etc.

• Use production orders to select the correct material and quantities to build customer kits and validate those kits against the appropriate production orders

• Place material into the correct stocking location / pull material from the correct location

• Use delivery pick lists to accurately pick sales order material and quantities for processing

• Ad hoc duties as instructed by the supervisor

Required Skills/Abilities:

• High energy, self-motivated individual capable of performing order picking, system configuration, assembly, inspection, and kitting functions on customer orders

• Flexible and willing to take on a variety of tasks

• Excellent organizational skills and attention to detail.

• Ability to always maintain an elevated level of housekeeping and inventory accuracy

• Available to work overtime as needed

Education and Experience:

• High school diploma or equivalent.

• 1-2 years' experience in a warehouse or distribution center environment preferred

Physical Requirements:

• Prolonged periods of standing and walking.

• Must be able to lift 23 kg (50 pounds) at times.

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Description:

Job Objectives

The job holder will be in charge of Customer portfolio and is Airbus Helicopters representative for any concerns regarding Spares, Repair, PBH, Blades, AOC and Warranty administration flow.

• To guarantee the logistics performance to the customers for Spares, Repair, PBH, Blades, AOG and Warranty needs while securing Airbus Helicopters Material & Logistics financial performance.
• Manage and coordinate all actions for customer satisfaction. He/She needs to organize regular meetings, visits with the customers. Provide customer with information on support and services.
• Collect and discuss customer feedback.
• Monitor the support and service performance at individual customer level.
• Launch and pilot any required action plan.
• Act as Customer Support Manager (CSM) focal point for customer interface and support Vietnam based customers.

Job Responsibilities

• Ensure treatment of all customer’s orders and deliveries on time and on quality.
• Ensure customer reporting of order book.
• Regularly liaise with central organization stakeholders, such as Head of Segment and CLM referent by ensuring proficient communication.
• Monitor logistics KPI & performance (including financial performance) and the KPI performance at the individual customer level.
• Launch action plan regarding KPIs dashboard and problems/opportunities met.
• Share forecast & planning about customer’s logistics flow anticipation, fleet data collected and trend analysis.
• Provide recommendations to improve logistics service (internal / external).
• Ability to communicate and know the customer and their organization (e.g. Executive team, Engineering, Finance, Maintenance, Planning, Customer’s buying process / cycle including legal and commercial aspects, T&Cs, budget planning) as well as understand the customer’s market & environment.
• Establish credibility with customers to develop strong and lasting relationships with key customer executives / customer’s stakeholder based on mutual trust, respect, integrity and credibility.
• Building confidence and trust gaining the right to advise on customer strategy and increasing the customer’s loyalty.
• Building a network within the customers’ organization and positively influence the overall perception of the business.
• Identify, assess, respond (to mitigate / to increase impact and/or probability),
• monitor, follow-up and report regarding risks and opportunities in his/her area of duty.
• Identify and prioritize events that might negatively/ positively affect the programme/process/ function objectives and categorize them.
• Launch and actively follow up on replenishment orders from the day of order placement until the day of parts availability including AOG assistance, lead-time monitoring, discrepancy report and freeze code processing considering the commercial policies applicable (Repair, warranty, upgrade etc.) and material and logistics related contractual obligations and industry standards.

Job Requirements

• Diploma or Degree in Business Administration, Engineering or related disciplines from a recognized institution
• Minimum 3 years managerial experience in Customer Service environment, preferably in the aviation industry
• Ability to communicate, interact effectively at different working levels
• Proficient in SAP, Microsoft Office like Excel is preferred
• Able to work independently in multi-task environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

• Remuneration: Up to $6k basic + Commission + Bonus
• Location: Tanjong Pagar
• Working hours: 5 days work week, 9am-6pm

Responsibilities:

• Provide exceptional customer service via phone, email, or chat, maintaining a positive and professional attitude.
• Ensure timely resolution of customer issues, foster strong customer relationships, and generate sales leads.
• Conduct outbound calls to promote products or services, deliver persuasive sales pitches, and achieve sales targets.
• Maintain accurate customer records in the CRM system and provide administrative support to the sales team, including data entry and report generation.

Requirements:

• Proven experience in customer service and telemarketing roles.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Results-oriented mindset with a focus on achieving sales targets.
• Proficiency in using CRM systems and telemarketing tools.
• Ability to work well in a team and collaborate effectively.

How to apply:

Should you be keen to explore the opportunity, click "APPLY NOW" button to submit your resume!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Rafidah Binti Abdul Rashid

EA Personnel Reg. No.: R1439911