Total 46,936 Customer Service job vacancies

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons and Submit periodic reports.
• Classroom management.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Psychology & Early Education
• GCE 'O' Level credit in English with a minimum of C6 grading
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.
• Locations: East / North region

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Description

• Supporting and communicating with end users regarding their IT issues
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

To Apply:

Interested candidates, who wish to apply for the above position; please click the "Apply Now" below and send in your resume to <[email protected]>

We regret that only shortlisted applicants would be notified.

Seah Irvin | REG No : R23112821

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

5 & 5.5 days, 9am-6pm (Once or twice a month weekend shift (Sat & Sun) from 9am to 1pm)

Salary: $2400 -$2800

Address: Pasir Panjang

Primary Function:

To provide general sales support services in meeting all deadlines and undertaking all administrative work of the department with professionalism.

Job scope:

• To handle inquiries and ensure quotations are furnished to customers on time.
• Processing of orders within the dateline and consolidate customer’s requirements ensuring on time delivery.
• Liaise with customers for delivery timings and locations
• Filing of invoices and other related documents.
• Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Minimum: GCE O Level
• Basic Microsoft application especially Excel & Word
• Knowledge of Singapore Customs permits will be an advantage but not a necessity as training will be provided.
• Once or twice a month weekend shift (Sat & Sun) from 9am to 1pm and also on public holidays when applicable (also on rotation basis)

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Responsibilities:

Order Fulfillment

• Prepare and process customers’ purchase orders for finished goods and POSM in line, with the respective markets’ forecasts and adherence to inventory guidelines.

• Liaise with various internal stakeholders for supply and pricing issues, validate sales prices accuracy and to order processing guidelines are respected and adhered, processing in SAP in a timely manner.

• Follow up with 3rd party logistics service providers for issues related to logistics operations / delivery planning and ensure the Post Goods Issues (PGI) and invoices are created in accordance with order fulfillment SOP

• Follow up with 3rd party logistics player on the deliver process, update the customers on expected arrival dates.

• Ensure all orders are delivered and clean Proofs of Deliveries – PODs are received and well archieved.

Customer Services and Logistics Operations

• Plan delivery of all orders as needed, to achieve transport / freight optimization and delivery timelines

• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests and monitoring of the progress of meeting markets’ demands.

• Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.

• Monitor the progress and ensure continuity of workflows/processes and co-ordinate with Accounts and other internal departments in line with current procedures.

Continuous Improvement

• Ensure that good internal controls and Supply Chain practices are met in accordance with group policies.

• Continuously analyze the current work processes and documentation and propose improvements.

Requirements:

Candidate will need to correspond with Korea counterparts and customers. Proficiency in Korean is essential.

• Relevant Supply Chain, Customer Service experience gained from companies with organizational complexity and multicultural business environment will be preferred.

• Candidates with Customer Service experience in a Shared Service Centre environment will be preferred.

• Experience with inventory software, MS Office. ERP Software (SD/MM/SAP) will be desirable. • Familiar with the local laws and regulations regarding transportation and foreign trade compliance. .

• Industry experience in Wine & Spirits, FMCG, Consumer or Luxury Goods will be at an advantage.

Job Description:

As a Sales Support Administrator, you'll play a pivotal role in our team's success by handling various administrative tasks efficiently and contributing to a seamless customer experience. Your responsibilities will include:

• Printing invoices and food tags
• Assisting the sales executive team in order processing
• Responding to customer inquiries via email, phone, and WhatsApp
• Guiding customers through the ordering process
• Inputting sales orders into our system
• Responding to customer feedback
• Sending menus and proposals to customers
• Ad hoc duties by sales manager

Work-Life Balance:

Enjoy a balanced work schedule with four weekdays and one weekend day (work from home on weekends). You'll collaborate closely with a team of four colleagues who share the same responsibilities. Additionally, individual and group commissions, with potential earnings of up to $2,000 (usually starts from $1,000), will be provided. Salary range stated is inclusive of commissions.

Career Progression:

This role serves as a stepping stone toward a Sales Executive position within our company. Fresh graduates are welcome!

Requirements:

• Minimum Diploma
• Fresh grads welcome to apply
• Strong interpersonal and problem-solving skills
• Ability to communicate effectively and work well within a team
• Eagerness to learn and embrace challenges for team success
• Proactive approach to continuous improvement and professional development
• Proficiency in Google tools and general IT savvy

Alignment with Company Values:

Our company values include communication, service excellence, respect, passion, and a positive attitude. We're looking for individuals who embody these principles in their work ethic and interactions.

Responsibilities:

• Technical post-purchasse assistance for both internal and external clients mandated by the business.
• Complete on-site tasks as directed, including:

- Overseeing the commissioning and installation of machinery, carry out instruction for customers.

- Post-purchase servicing duties such as upkeeep, troubleshooting, client education, projects to upgrade current production lines.

• Handle emergency assistance cases and on-call duties from a distance or in person client websites.
• Provide technical assistance to the sales teams.
• Organize service and capital projects for delivery between the company delivery units and clentele.
• Take part in FAT exam as required.
• Take part in the creation of new goods and services.
• Manage service and support sales of maintenance and spare parts, organizing and scheduling of tasks.
• Maintain regular contact with clients.

Requirement:

• Bachelor's or Diploma degree in mechanical, electrical, or robotic systems engineering.
• At least three (3) years of expertise with engineering duties, PLC, and HMI programming in the plywood or the wood processing business.
• Practical installation and troubleshooting experience with adjustable-speed drives and PLC/PC controls in industrial machines.
• Skilled in PC-based control systems, such as Siemens, Allen Bradley, Beckoff, Omron, etc., and PLC Programming.
• Can recognize how electromechanical system works.

For interested applicants, kindly send your resume in Word/PDF format including the following:

1.Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Service Crew

• Greeting, seating, and escorting guests to their tables
• Staying attentive to the needs of the guests in the dining area
• Serving food & beverages to guests
• Maintain cleanliness and tidiness in work areas
• Preparation of service duties
• Able to work shift duties.
• Good communication and interpersonal skills.
• Able to work as a team.
• Pleasant personality.
• Some working experience in the related field.

Full Time Staff:

• Staff meal provided
• AWS
• Flexi benefit
• 10 days annual leave
• 5 days work per week (44 hours per week)
• Birthday Leave
• Job rotation within different outlets and career progression opportunity

• To assist in all Banqueting event and daily operations.

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.

• Serving, clearing of dishes. Other ad hoc duties

• To perform any other duties that may be assigned by the Management

Requirements:

• Hardworking with a positive attitude.

• Prior experience working in banquet would be at advantage

• This job required to handle / carry heavy items

Purpose of the Job;

As a Student Care Coach, you will play a crucial role in providing care, guidance, and support to students outside of their school hours. You will create a safe and nurturing environment that provides holistic care and support to students, encompassing not only their academic growth but also their well-being and personal development.

Key responsibility areas

Mentoring and Guidance

• Provide emotional support, guidance, and mentorship to students to help them navigate academic and personal challenges
• Listen to students’ concerns and offer a safe space for them to express their feelings. Provide counselling or refer them to appropriate professionals when necessary.

Student Support

• Supervise and assist students with their daily routines, including meal times, homework, and recreational activities.
• Provide academic guidance and tutoring to students as needed.
• Foster a positive and inclusive atmosphere that promotes students' social and emotional development.

Academic Assistance

• Offer guidance and support to students completing their homework assignments.
• Provide explanations and help students understand concepts across various subjects.
• Encourage students to develop effective study habits and time management skills.
• Monitor and track students’ progress, providing feedback and suggesting strategies for improvement.

Life Skills Development

• Teach life skills, such as problem-solving, communication and decision-making, to help students become more independent and resilient.

Enrichment Activities

• Plan and organize engaging and age-appropriate enrichment activities, games, and projects.
• Create a diverse range of activities that cater to different interests and learning styles.
• Encourage active participation and cooperation among students.

Behavior, Safety and Well-being Management

• Maintain discipline and enforce rules in a fair and consistent manner.
• Address behavioral issues sensitively and promote good conduct among students and in accordance with the organization's policies.
• Communicate behavioral concerns with parents/guardians and work together to implement solutions.
• Ensure the physical and emotional safety of students at all times.
• Administer basic first aid when necessary and seek appropriate medical attention.
• Collaborate with colleagues to maintain a clean, organized, and hazard-free environment.

Conflict Resolution

• Mediate conflicts among students and help them develop conflict resolution skills.
• Promote a culture of respect, tolerance, and inclusivity within the student community.

Documentation

• Keep records of student progress, accidents, behavioral incidents and interventions.
• Prepare reports for SCC manager and parents where necessary.

Professional Development

• Stay updated on best practices in student mentoring and support through training and professional development opportunities.
• Stay up-to-date with curriculum changes, teaching methodologies and educational trends to provide the most effective academic support

Communication

• Maintain open and effective communication with students, parents/guardians regarding students' progress and behavior.
• Document and update records of student activities, achievements, and incidents.
• Participate in team meetings and contribute insights to improve the student care program.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Minimum 5 GCE ‘O’ level including English language, ‘A’ level or Diploma in a relevant discipline.
• Possess training in children’s services or training related to school-age children.
• At least 3-5 years of work experience in student care or related field.
• Passion for supporting children's holistic development, including academic, social, and emotional growth.
• Strong communication skills and the ability to collaborate effectively with colleagues and parents.
• Patience, empathy, and the ability to manage diverse personalities and situations.
• Knowledge of child development principles, behaviour management techniques, and safety protocols.
• Familiarity with Singapore's student care regulations and guidelines.
• First Aid and CPR certification (preferred).

As an Assistant Care Coordinator in Community Nursing, you will be required to:

• Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.
• Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.
• Act as a health coach and provide health screening for the residents in the community and health post.

Requirements:

• A diploma in the following discipline is preferred. (Diploma in Health Management and Promotion, Diploma in Community Development, Diploma in Social Science in Gerontology [GEM])
• Prior relevant work experience will be an advantage. Fresh graduates are welcome to apply
• Good knowledge of various community services and support in the community setting will be an advantage
• Able to work as a team
• Able to work on weekend (on a rotation basis)

For interested candidates, please send your updated resume:

Email: [email protected]

WA: wa.me/6596503173

Tele @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents

Requirements:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
GEMS Recruit/EA License: 23C1459
EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Access Direct is a marketing company that provides marketing support servicing to American IT company in Asia Pacific and Europe. Due to our business expansion, we are looking for a Marketing Operation Support staff to support our clients (US Tech companies) in the following:

• Provide marketing support/communication to the Regional Marketing Manager in working out the marketing budget and fund allocation to the Partners

• Support the execution of joint marketing in Asia Pacific/Europe/USA– planning, review, approval and compliance of the marketing plan

• Assist in generating Purchase Order and communication to the Partners

• Monitor and manage expenses within allotted marketing budget

• Help in the monitoring of timeline of the marketing cycle

• Assist in providing creative review and compliance of brand guideline • Assist partners in submission of their marketing plans

• Responsible for the compilation of POE(Proof of Execute) of the marketing campaign and approval of the budget released

We are looking for vibrant, energetic, and have a passion for F&B industry people like yourself!

Job Description:

- Attending to customers, presenting menus, and recommending dishes.

- Assist in order taking.

- Providing good customer service.

- Preparing beverages.

- Serving food and beverages, clearing tables.

- Always ensuring the cleanliness and hygiene of the restaurant.

- Cashiering duties.

- Other ad-hoc duties as assigned.

Job requirements:

- Prior F&B experience is an advantage.

- Training will be provided.

- A food and safety certificate is preferred.

- Able to commit on weekends.

- A passion for interacting with customers.

- We look forward to candidates who have teamwork and are willing to build a new generation of the F&B industry together with the company.

Benefits:

- Housing and transport allowances

- Staff Meals

- Skills incentives

- Yearly bonuses

- Sales incentives

- Seniority allowance

- Uniforms provided

- Medical benefits

- Yearly increment

Working locations: Punggol/ Serangoon/ Holland Village/ East Coast/ Selegie Rd/ Greenwood Ave

Working Hours: 9 hours + 1 hour lunch

(11am - 9pm / 11.30am - 9.30pm/ 12pm - 10pm)

Working days: 5 days/ week (Full-time)

Interested applicants, please click apply now!

Applicants will be contacted if they are shortlisted.

Location: Islandwide

Duties:

• Adheres to principles and practice of infection control, health and safety
• Ensures equipment is clean, safe and in good working order and reports any defects to in charge
• Replenishment of medical consumable items for daily usage including cleaning and preparing of working trollies, including of white bags preparation
• Assists with pre/post dialysis specifications: weight, temperature and other vital signs of the patient

Requirements:

• Min GCE "N" Level
• Able to start in March

Interested and qualified applicants, please send your resume to [email protected]

Ivy Yong Shi Mei

CEI Registration No.: R2198995

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

We are seeking for a detail-oriented individual to join our audit and assurance team. As an audit support associate, you will be required to type and format company documents from financial statements and reports and check all documents for errors. You will also be required to provide assistance in the areas of printing and binding of financial statements and perform a variety of clerical tasks.We are seeking for a detail-oriented individual to join our audit and assurance team. As an audit support associate, you will be required to type and format company documents from financial statements and reports and check all documents for errors. You will also be required to provide assistance in the areas of printing and binding of financial statements and perform a variety of clerical tasks.

Responsibilities

• Typing and formatting of financial statements, reports and other documents. This includes preparation of first-year financial statements for new clients and any other documents as and when instructed.
• Documents checking which includes but not limited to accounts casting, cross-referencing, accounts rolled over, comparative figure check and any other related as instructed.
• To help prepare the finalised financial statements which include printing, binding and filing as and when needed.
• Audit files storage archival, administration and maintenance. This includes entering/updating of internal system, barcoding of files, retrieval and filing etc.
• Provide support such as photocopying, filing of reports/documents, scanning, data entry and any other related support functions as instructed.
• Compiling of all audit confirmation, bank confirmation and mailing via local or international couriers.
• Deliver high quality and timely work by understanding the stakeholders/reports requirements and performance a pro-active role to render support and assistance as and when needed.
• Foster good working relationship, collaborate and support all stakeholders within the audit team and play a key role as part of the audit support team.

Requirements

• Minimum “O” level qualification
• Minimum 1 - 2 years as a typist or data entry clerk will be preferred
• Proficient in Microsoft Office (word and excel)
• Able to work independently with minimal supervision in a fast-paced environment
• Possess a positive, pro-active, and helpful attitude
• Good interpersonal skills and ability to communicate with all levels with professionalism
• High level of integrity and ability to manage sensitive information
• High level of meticulousness and the ability to spot spelling and statistical errors
• Good vocabulary and command of English

Key Roles & Responsibilities

• Typing and formatting of financial statements, reports and other documents. This includes preparation of first-year financial statements for new clients and any other documents as and when instructed.
• Documents checking which includes but not limited to accounts casting, cross-referencing, accounts rolled over, comparative figure check and any other related as instructed.
• To help prepare the finalised financial statements which include printing, binding and filing as and when needed.
• Audit files storage archival, administration and maintenance. This includes entering/updating of internal system, barcoding of files, retrieval and filing etc.
• Provide support such as photocopying, filing of reports/documents, scanning, data entry and any other related support functions as instructed.
• Compiling of all audit confirmation, bank confirmation and mailing via local or international couriers.
• Deliver high quality and timely work by understanding the stakeholders/reports requirements and performance a pro-active role to render support and assistance as and when needed.
• Foster good working relationship, collaborate and support all stakeholders within the audit team and play a key role as part of the audit support team.

Requirements

• Minimum “O” level qualification
• Minimum 1 - 2 years as a typist or data entry clerk will be preferred
• Proficient in Microsoft Office (word and excel)
• Able to work independently with minimal supervision in a fast-paced environment
• Possess a positive, pro-active, and helpful attitude
• Good interpersonal skills and ability to communicate with all levels with professionalism
• High level of integrity and ability to manage sensitive information
• High level of meticulousness and the ability to spot spelling and statistical errors
• Good vocabulary and command of English

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Key Clients: Shipyards in Singapore and Asia

• Commercial development for The Company's product line, including defining and establishing commercial strategies through market research in both the domestic and international markets.
• Create and implement all strategic sales programs to support corporate goals and sales performance targets.
• Accountable for maximizing profit margins and fulfilling predetermined sales targets.
• Create monthly/annual sales and forecast budgets, as well as sales proposals for customers.
• Project management and department profit and loss responsibility Stay current on industry news and trends, goods, services, rivals, important information regarding legacy, existing, and developing technologies, and the most recent product-line advancements
• Proactively lead, own, and take responsibility in the customer / sales team context for discussions on technical solutions proposed by the company in a way that builds credibility with its clients.
• Planning of manpower and work schedules, mentoring and supervising technicians doing service jobs.
  Inspect and install engines, stern tubes, and deck machinery on a range of boats.
• Keep track of, manage, and order the stock inventory.
• Collaborate closely with sales teams to establish successful working relationships and to comprehend sales strategy and approach to accounts and possibilities.
• On a regular basis, provide accurate account information/reports to the Managing Director in accordance with the agreed-upon function reporting method.
• Organizational and sales team development through the exchange of expert skills and information via training and coaching as needed.
• Deliver sales presentations and technical discussions.
• Prepare sales forecasts, contract negotiations, and customer quotations.
• Manage and develop relationships with potential and current customers.
  Planned, coordinated, and participated in numerous exhibitions / tradeshows.
• Employee well-being, direction, discipline, and performance. Furthermore, that department strictly adheres to all legal and company laws and regulations.
• The health and safety of department employees, subcontractors, and other employees as they work on department jobs or are assigned to other departments.
• Ensuring that the department adheres properly to the ISO management system.
• To meet the EHS requirements of all stakeholders and interested parties.
• Any other tasks that management may assign.

Requirements:

• At least Degree/Diploma in Engineering
• At least 5 years working experience in Marine or Offshore / Oil & Gas Industry

Job Description

We are seeking detail-oriented Customer Service Coordinator to join our team. In this role, you will assist in ensuring seamless customer interactions and providing support to our customers. If you have a good background in customer service, attention to detail, and proficiency in office tools, we invite you to apply for this exciting opportunity.

Key Responsibilities

• Assist in the onboarding process for new customers, ensuring a smooth transition and sheduling appointments for technicians.
• Promptly respond to client emails and calls, taking immediate and effective action to address their needs.
• Coordinate all aspects related to customer interactions, including providing necessary documentation, generating reports, and addressing customer inquiries.
• Consolidate reports for clients and/or invoicing purposes, ensuring accuracy and completeness.
• Maintain good rapport with both new and existing clientele.

Requirements

• Proficient in Office 365, Microsoft Excel and Words.
• Meticulous and detail-oriented with a strong focus on accuracy.
• Ability to work collaboratively as a team player with minimal supervision.
• Fluent in spoken and written English.
• Knowledge of pest control and/or facility management is an advantage.

Please Whatsapp To 9007 4056 Your Resume Or Any Enquiries

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The Job:

The Administrative Assistant is essential in ensuring the operation is seamless hence allowing us to deliver on our promises to clients.

Responsibilities:

* Process customer order

* Place order with supplier

* Stock in/ stock out of goods for deliveries

* Liaise with freight forwarder to arrange import/ export shipment

* Co-ordinate with sales support team on after-sale service activities

Qualifications:

· Minimum Diploma in Biotechnology, Business Administration or Accounting will be ideal

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Overview

The Centre for Research in Child Development (CRCD) was established in 2017 with funding from the Singapore Ministry of Education (MOE). Hosted at the National Institute of Education (NIE), the CRCD conducts studies focusing on factors that influence the course of development from infancy through middle childhood. The Centre is interested in candidates with expertise in one or more of the following areas:

• Testing, measurement, psychometrics

• With applications in quantitative psychology and early childhood

Candidates with appropriate qualifications and relevant research experience are encouraged to apply. We invite applications for the position of Education Research Scientist/Senior Education Research Scientist to join the CRCD. 

Requirements

• PhD in a relevant discipline

• Minimum 2 years of post-PhD experience

• Ability to lead a research team

• Track record in the following areas:

• High-quality publications (please provide samples and information on the quality and impact of your work based on citations and ranking of journal publications)

• Planning and writing research project proposals that are funded through competitive peer-reviewed funding processes

• Independence in research (i.e. sole authorship/senior authorship of high-quality publications and invited presentations at conferences)

• Excellent interpersonal and communication skills (spoken and written English)

• Ability to work with colleagues within a team

Responsibilities

• Collaborate with colleagues to design and implement the centre’s research programme
  Take a leading role in the development of research projects and programmes and in seeking and pursuing appropriate external funding

• Disseminate the outcomes of research in peer-reviewed publications of international standing

• Support CRCD in its efforts to impact practice and policy through research projects and programmes

• Manage and conduct administrative and management tasks associated with research or programme

• Participate in research of strategic importance to CRCD and NIE
  Participate in the wider research and service activities of CRCD and NIE 

Application

Interested applicants should complete and submit the following documents: 

• Cover letter addressing how you meet each of the requirements of this position

• Resume including a list of your qualifications, publications, grants and leadership experience, previous experience and a brief description of your achievements

• Research statement indicating your research expertise, interests, and future directions

• 1 to 3 of your best publications

• Name of at least 3 referees

• Any other documents that demonstrate your qualifications

Closing Date

• Review of applicants will continue until the position is filled.

Other Information

• Queries regarding the position should be directed to lenny@nie.edu.sg.

Note to applicants:

We regret that only shortlisted candidates will be notified via email.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers across APAC to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

• 5+ years of experience providing customer professional services or related business support
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• Experience in working collaboratively
• ServiceNow accreditations or certifications a plus
• Ability to speak in Korean is a must as this role needs to manage customers in Korea

Our client is a Government link company in the FMCG industry. Due to their current expansion plan, they are looking for Customer Service Officers to join their Services team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Working hours:

3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)

Working days: 5 days/week (inclusive of Saturday, Sunday and Public Holidays)

Location: Joo Koon

Job Scope:

• Serve as an ambassador, assisting customers with purchases and inquiries through various channels.
• Handle customer feedback via phone, email, social media, and live chat, ensuring timely resolution.
• Create feedback reports to analyze trends and contribute to service improvement.
• Collaborate with internal teams and logistics vendors to fulfill customer requests.
• Any other ad-hoc assigned duties

Job Requirements:

• Minimum GCE 'N' level or 'O' Level.
• Customer service experience is preferred.
• Working knowledge of systems like Zendesk or SAP is advantageous.
• Proficient in using Excel for data management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea