Total 4 job vacancies by Dnata Singapore Pte. Ltd.

Summary

The Trainer, Ramp & Baggage Services will be responsible for all coordination and conduct of functional training programs, management of standards and procedures for Ramp & Baggage Services department.

Duties and Responsibilities

▪ Develop, organise, and maintain training programs/ materials

▪ Conduct Training needs analysis and identify soft skills developmental programs for staff to improve performance

▪ Evaluate department training programs and oversee evaluations or surveys

▪ Align training program with Head Office or adapt Head Office training content for local usage

▪ Monitor industry, training trends and recommend new teaching/ learning methods

▪ Ensure compliance to regulatory training requirements

▪ Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 4 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 2 years in training or leadership role

▪ ACTA certification or equivalent

Duties and Responsibilities (Customer Services)

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• Knowledge of adult learning is preferred

Summary

The Associate Trainer, Customer Service is responsible in all training aspects, ensuring training is consistently well delivered and the standard and quality constantly maintained / elevated.

Duties and Responsibilities

▪ Assist in designing of course outline and develop course curriculum for functional training program

▪ Conduct post course evaluation

▪ Conduct assessment to evaluate the competency of the participants

▪ Conduct training and facilitate active learning

▪ Conduct briefings to operational staff when required

▪ Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training

▪ Provide guidance and supervisory support to operational staff during cutover/migration of every new airline

▪ Ensure all training records are entered correctly into SAP system

▪ Assist in audit preparation

▪ Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

▪ Minimum GCE "N" levels and above

▪ Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Knowledge of Departure Control System (DCS) would be a distinct advantage

▪ Ability to confidently present curriculum and lead group discussion in classroom

▪ Knowledge of adult learning is preferred

Summary

The Team Lead will be responsible to the Head of Learning & Development for all coordination and conduct of functional training programs, management of standards and procedures for operations in his/her assigned business unit. The incumbent is responsible for the review, formulation and implementation of training plans and programs for in-house, industry, other regulatory courses for in order to achieve consistent, high quality service delivery for the respective business units.

Duties and Responsibilities

▪ Oversee all training in areas of development and delivery, and assessment and evaluation, and planning and communication in his/her business unit.

▪ Identify and assess the training needs of the job roles in consultation with stakeholders and in collaboration with the Curriculum Developer in his/her business unit.

▪ Design develops and review training and assessment programs/materials in collaboration with the curriculum developer in his/her business unit.

▪ Assess his/her training team members’ (comprising Trainers, Line Trainers and On-Job Trainers) training competencies and skills, performance and productivity to identify areas of development and growth.

▪ Coach his/her training team members to ensure consistent high standards and quality in training delivery.

▪ Establish effective working relationships and collaborations with internal and external stakeholders at various levels.

▪ Oversee evaluations of all training programs in his/her business unit and recommend strategies for continuous improvements.

▪ Conduct in-house training and briefing to share best practices as required and ensure compliance to regulatory training requirements for operations in his/her business unit.

▪ Keep abreast of industry training trends, developments, and best practices, and recommending new teaching/learning methodologies.

▪ Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

▪ Minimum in WSQ Advanced Certificate in Learning & Performance or ACLP/ACTA

▪ Minimum 5 years of demonstrable sound knowledge in operations.

▪ Minimum 2 years conducting training and assessment.

▪ Able to analyze, evaluate and assess learning challenges and develop new innovative learning solutions.

▪ Able to work independently and collaborate effectively as well as a self-starter with positive mindset.

▪ Excellent self-motivation, interpersonal, communication and project management skills.

▪ Ability to work well as both a team player and leader