Total 6 communications manager job vacancies in Education / Training category in D02 Anson, Tanjong Pagar

Company’s Profile:

Our client is a Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a Training Manager to join their team and contribute to their ongoing success.

Location: Paya Lebar

Working hours: Monday – Friday, 8.30am - 6pm

Job Responsibilities:

• Develop and implement training admin processes to meet client needs.
• Work with client’s department heads to identify and streamline processes for efficiency improvement.
• Coordinate training sessions with internal and external parties.
• Lead and support a team of 15 training admin staff.
• Oversees daily end to end training admin operations.
• Present monthly reports to management.
• Table monthly management meetings.

Requirements:

• At least 5 years’ work experience in training operations and process improvement
• Strong leadership skills in leading and motivating a team to meet company objectives
• Excellent communication skills with internal and external stakeholders

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

About the job

As a member of the Education Division, this person will direct activities of the Education sales team to produce a healthy pipeline, drive sales, build brand recognition for training products and services, and meet or exceed revenue targets.

Responsibilities include:

• Achievement of the Education revenue target
• Assigns appropriate sales goals and assignments to sales staff; determines optimal utilization of staff and resources to achieve sales goals
• Manages pipeline and monitors progress towards sales goals
• Provides timely and accurate forecasting
• Drives development and implementation of account plans by sales staff
• Maintains professional knowledge of SAS products and solutions and Education offerings
• Attends customer meetings with sales representative on a regular basis to ensure highest quality delivery of sales and service
• Responsible for management of the sales team including hiring, performance management, coaching, professional skills development, career progression, and retaining talent
• Identifies revenue growth opportunities and implements sales strategies to support them
• Recommends sales pricing and promotions
• Oversees leads management and conversion reporting
• Delivers sales performance reporting to business operations for validation and to finance for processing
• Provides sales support for sales representatives while serving as escalation point of contact for customers
• Formulates all sales policies, practices, and procedures
• Partners closely with the other SAS departments.

Required Qualifications

• Bachelor's degree
• Experience in Education Sales Management, preferably in the technology industry
• Demonstrated experience in successfully achieving a sales target
• Excellent written and verbal communication skills
• Public speaking experience to all levels of corporate executive leadership
• Ability to communicate visually, verbally and in a written capacity for internal corporate stakeholders and external customers
• Ability to travel
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred Qualifications

• Demonstrated ability to lead a team
• Demonstrated ability to develop a strategic plan for growing revenue
• Proficient in conflict and negotiation management
• Experience with developing and managing contracts
• Demonstrated success with selling or managing educational consulting services as a revenue stream
• Experience with the technical training industry
• Familiarity with SAS solutions and offerings

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.

What you’ll do

As a Training Program Manager within the Support Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping support specialists with the knowledge and skills necessary for exceptional service delivery.

Responsibilities

• Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program:Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
  Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
  Design assessment methodologies aligned with leading accreditation frameworks and practices
  
• Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
• Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
• Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
• Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
• Harmonize our training efforts across global locations in partnership with external service providers

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience in instructional design, technical training programs or operations program management
• Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
• Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
• Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
• The ability to distill complex information into clear, concise deliverables

Preferred qualifications

• Experience leveraging learning management systems and/or other content delivery platforms
• An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
• Strong written and verbal communication skills with experience giving presentations
• Ability to understand Stripe’s API in the context of what our specialists need to answer users questions

Responsibilities

• Determine the gaps in training so that annual training plans can be developed and carried out in compliance with the mission and guidelines of the company.
• Create, maintain, and curate coaching materials in accordance with the policies and training schedules of the company.
• Conduct in-house programs and active coaching to identified stakeholders.
• Come up with a unique plan of action for growth and improvement.

Qualifications

• Bachelor's Degree in Business Administration or related field
• Training and Development experience
• Experience in training customer service staffs.
• Retail experience is a plus point

Interested candidates, please click 'APPLY'.

Tempserv (06C3745)

· Designing and delivering a full spectrum of learning and development initiatives as part of organizational capability development.

· Create online learning programs

· Assess employees’ capabilities through learning needs analysis to understand current /anticipated gaps in knowledge and skills set

· Identify relevant WSQ courses and customer service programs to support life-long learning Initiatives

· Conduct onboarding, orientation and service excellence in alignment with organization vision mission

· In-charge of the trainee internships from various schools

· Manage government initiatives for the hotel sector

· Work closely with various departments to develop OJT for new staff / trainee

· Conduct interviews and coach trainees

. Undertaking any other related task/duty that may be assigned

Requirements:

· Minimum 8 years' experience in similar capacity in hospitality industry

. Full ACTA qualification

. Familiar with government initiatives

. Excellent interpersonal, planning & organisational skills.

. Proficient in MS Office application

. Attention to details on the deliverables and being meticulous

Our client seeking an experienced to help set up this new store. This includes sourcing and purchasing premium tea and related items, creating an inviting store layout, hiring and training personnel, formulating marketing plans, managing stock and budget, and ensuring a remarkable tea culture experience for our customers.

Duties:

• Develop and implement the store layout and all operational aspects
• Source and acquire top-quality tea and associated products
• Hire and educate staff to deliver outstanding customer service and knowledge about our tea products
• Formulate promotional strategies to boost the store’s visibility and sales
• Oversee inventory and budget to maintain profitability
• Maintain a clean, organized, and customer-friendly store environment
• Implement changes based on customer feedback to enhance store operations and customer satisfaction

Qualifications:

• Minimum of 5 years in retail management, with a strong background in selling Chinese Tea
• Comprehensive knowledge and experience in tea culture
• Exceptional leadership and team management abilities
• Excellent communication and interpersonal skills
• Robust analytical and problem-solving skills
• Ability to juggle multiple tasks, prioritize, and manage time effectively
• Proven track record in driving sales and meeting targets