Job Description
Support Infrastructure operations
• Support delivery of optimal infrastructure operations.
• Create documents on administration, installation, configuration and troubleshooting.
• Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment.
• Support the development of report on infrastructure capabilities and limitations.
Support Infrastructure design and Implementation
• Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand.
• Support the design and implementation of infrastructure solutions that adhere to current architecture standards.
• Lead the design installations, system migration and integration.
• Lead the testing and handover of implemented infrastructure solution.
Maintain infrastructure
• Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage.
• Identify key infrastructure operations issues and maintenance priorities.
• Support the implementation of agreed infrastructure change requests and maintenance routines.
• Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.
Optimise infrastructure performance
• Support the initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies.
• Support the monitoring of performance, availability and security of infrastructure systems and key operational metrics.
Resolve Incidents
• Support problem/issue identification and resolution.
• Support simulation of user problems to resolve operating difficulties.
• Diagnose problem source through discussions with users.
• Recommend system modifications to reduce user problems.
• Support planned maintenance events, system backup processes and disaster recovery drills.
• Support implementation of preventive solutions.
Requirements
• At least 8 years' of experience in the Network Management and Support Services.
• Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.
• Network Support in the areas of wireless, wired, VPN
• Network certifications eg CCNE, CCNA