Total 304 quality assurance control job vacancies in Finance / Banking / Insurance category in Singapore

• Evaluate and examine credit limits for customers/factors promptly, or implement limits from trade credit insurer/import factors efficiently.
• Prepare notification letters and update records in the system.
• Conduct debt verification and overdue management to control risk and support funding.
• Manage periodic reporting and all aspects of credit insurance, including payments for limit application fees and premiums.

Requirements:

• Diploma in Finance/Business/Accountancy or equivalent.
• At least 2 years of credit assessment and credit control management experience.
• Familiar with Trade Credit Insurance and FCI’s GRIF rules.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Efficiently managing debts from drivers and corporate accounts.
• Ensuring that Credit Control Key Performance Indicators (KPIs) are achieved.
• Monitoring and controlling outstanding balances for drivers and corporate clients.
• Contacting customers and sending reminders to ensure timely payments.
• Negotiating repayment plans with customers and establishing payment terms and conditions.
• Conducting reviews of aged balances with supervisors and following up on review actions.
• Reporting and addressing any exceptional or delinquent customers and taking appropriate measures to minimize bad debt.
• Preparing daily operational reports.
• Administering the litigation, credit monitoring, and screening processes.
• Ensuring compliance with financial policies and procedures.
• Managing and evaluating the performance of repossession and external collection agencies.
• Addressing queries and appeals from drivers related to Credit Control matters.
• Performing any other ad hoc duties as required

Requirements:

• Minimum of 2 year of experience in accounting or finance role.
• Accounting knowledge will be added advantage

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Evaluate and examine credit limits for customers/factors promptly, or implement limits from trade credit insurer/import factors efficiently.
• Prepare notification letters and update records in the system.
• Conduct debt verification and overdue management to control risk and support funding.
• Manage periodic reporting and all aspects of credit insurance, including payments for limit application fees and premiums.

Requirements:

• Diploma in Finance/Business/Accountancy or equivalent.
• At least 2 years of credit assessment and credit control management experience.
• Familiar with Trade Credit Insurance and FCI’s GRIF rules.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Summary:

• Basic: $2400-$3000 (based on exp)
• Working timing: 5.25 days (Alt Sat), 8.45 am-5.45pm
• Meal provided
• Performance Bonus

Job Description:

• Monitor payments, follow up with defaulting hirers, and handle vehicle repossession and disposal.
• Coordinate with lawyers for legal actions and manage tender auctions.
• Address customer inquiries on repossessed vehicles.
• Oversee recovery of shortfalls after vehicle sales.

Job Requirements:

• 1-2 years of credit control experience is an advantage.
• Open to candidates who are interested in the automotive industry.

Interested Applicants, kindly send your updated CV to +65 8500 3939 or click on “APPLY NOW”.

We regret that only shortlisted candidates will be notified

EA Personnel Name: Chin Jia Hui, Janice
EA Personnel No: R22107485
EA License No: 15C7752

• Efficiently managing debts from drivers and corporate accounts.
• Ensuring that Credit Control Key Performance Indicators (KPIs) are achieved.
• Monitoring and controlling outstanding balances for drivers and corporate clients.
• Contacting customers and sending reminders to ensure timely payments.
• Negotiating repayment plans with customers and establishing payment terms and conditions.
• Conducting reviews of aged balances with supervisors and following up on review actions.
• Reporting and addressing any exceptional or delinquent customers and taking appropriate measures to minimize bad debt.
• Preparing daily operational reports.
• Administering the litigation, credit monitoring, and screening processes.
• Ensuring compliance with financial policies and procedures.
• Managing and evaluating the performance of repossession and external collection agencies.
• Addressing queries and appeals from drivers related to Credit Control matters.
• Performing any other ad hoc duties as required

Requirements:

• Minimum of 2 year of experience in accounting or finance role.
• Accounting knowledge will be added advantage

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

DRIVING CONNECTIVITY

Senior Executive, Finance

Guoco Midtown, Singapore

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

We are seeking a highly motivated and experienced Senior Executive, Finance (1-year contract) to join our dynamic team at PIL. The successful candidate will play a crucial role to support the Financial Assurance function and to facilitate monthly reporting process covering for Group Commercial Agency Management for all shipping and non-shipping agents.

Key Responsibilities:

• Engage in the review of agents’ monthly management reports for completeness, accuracy and quality of variance commentaries
• Prepare and maintain Financial Assurance checklists and activity trackers for period close activities, balance sheet accounts reconciliation, dividends declaration/remittance and others
• Develop/maintain various Power BI dashboards, includes data preparation
• Assist with agency forecasting and budgeting exercise
• Design, set up and maintain SharePoint folders for various Commercial & Agency Controlling functions and activities
• Communicate effectively with stakeholders to gather any necessary information and ensure accurate reporting
• Ad-hoc support to agency network management business unit

MUST HAVE:

• Bachelor’s Degree or relevant qualifications in Accounting, Finance, Commerce or related field
• Experience in ERP systems (e.g., Oracle) and data analytics software like Tableau and Power BI, MS Excel and functions such as Power Pivot (data modelling and DAX) and Power Query (data cleansing)
• Demonstrate strong analytical skills with attention to details
• Have good communication skills and interpersonal skills for effective collaboration

WE VALUE:

• Self-driven and has a proactive approach in driving process improvements
• Able to work independently and display high adaptability while working in a dynamic environment
• Works well as a team player and able to collaborate and work across departments

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit www.pilship.com

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary:

• Salary Range: Up $4,200 + VB
• Working Location: Ang Mo Kio
• 5 days working day

Job Responsibilities:

• Achieve monthly and annual collections targets
• Work closely with sales and service personnel to maintain good customer credit control
• Prepare weekly/monthly/quarterly credit control reports for reporting and credit control meetings
• Investigate and resolve queries and disputes relating to billing and outstanding invoices
• Maintain accurate and up-to-date customer profiles
• Evaluate credit applications and conduct regular credit review and risk assessment
• Liaise with solicitors on legal matters pertaining to recovery of delinquent accounts
• Contribute to the team effort by performing other job-related duties as required

Requirements:

• Possess experience in SAP is a must

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

• Efficiently managing debts from drivers and corporate accounts.
• Ensuring that Credit Control Key Performance Indicators (KPIs) are achieved.
• Monitoring and controlling outstanding balances for drivers and corporate clients.
• Contacting customers and sending reminders to ensure timely payments.
• Negotiating repayment plans with customers and establishing payment terms and conditions.
• Conducting reviews of aged balances with supervisors and following up on review actions.
• Reporting and addressing any exceptional or delinquent customers and taking appropriate measures to minimize bad debt.
• Preparing daily operational reports.
• Administering the litigation, credit monitoring, and screening processes.
• Ensuring compliance with financial policies and procedures.
• Managing and evaluating the performance of repossession and external collection agencies.
• Addressing queries and appeals from drivers related to Credit Control matters.
• Performing any other ad hoc duties as required

Requirements:

• Minimum of 2 year of experience in accounting or finance role.
• Accounting knowledge will be added advantage

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About Us

SPH Media’s mission is to be the trusted source of news and lifestyle content in Singapore and Asia. One of our core purposes is to produce credible, balanced, and objective news and analysis, always with a view to uphold the public good and fostering an informed, engaged citizenry.

We welcome talented individuals to join us and grow a career in a vibrant and collaborative environment built around a culture of respect and inclusivity.

As an employer, we are committed to rewarding our people fairly and developing them in their careers.

About the Role

Credit Control Executive/Senior Executive

Roles & Responsibilities

• Provide effective support to ensure smooth credit control and administrative functions
• Perform credit assessment on existing/new customers, contracts and sales orders
• Monitors accounts closely to minimise credit exposure & risk
• Follow up with customers to ensure timely payment
• Handle collections for up front payment or payment to clear unpaid invoices
• Handle enquiries over telephone calls, emails, etc
• Liaise with customers, finance, operations and sales to resolve any issues that may arise
• Other ad-hoc duties as assigned by supervisor

Who we are looking for

• At least a Diploma holder or equivalent
• At least 2 years of experience in credit control / debt collection
• Good communication, interpersonal and problem-solving skills
• Ability to confidently and tactfully request for payment or work out a repayment plan with individuals/companies with unpaid dues
• Ability to work independently under pressure and multi-task in a fast-paced environment with tight deadlines

Working Day: Mon-Fri 8.45am - 5.45pm, alternate Sat 8.45am - 12.45pm

Salary: Basic $2,500 - $3,000

Address: Sin Min Autocity

Requirements

• 1-2 years of credit control experience will be advantageous

Responsibilities

• Checking daily incoming payments and identifying failed collections
• Call and follow up with Hirers that are in default
• Issuance of 4th/5th schedules to Hirers
• Arranging for repossession of vehicles
• Arrange for tender auctions of vehicles
• Liase with lawyers for litigation and following up with the company's solicitors in enforcing legal action against debtors
• Handling customers' enquiries on repossessed vehicles and redemption cases.
• Handling disposal of repossessed vehicles.
• Handling the recovery of shortfall after the disposal of vehicles from tender sales.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetic centres in Singapore, Shanghai and Hangzhou China. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the maximum potential.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills

Job Responsibilities:

· Report to Financial Controller who is a qualified CPA / Chartered Accountant

· Execute the company’s inventory policy

· Manage the company’s inventory system including stock profiles and locations

· Churning of necessary daily and weekly Inventory/Purchasing reports

· Ensure incoming goods are receipted and managed appropriately in Finance aspect

· Review historical data to build timely forecasts for assigned markets

· Responsible for planning periodic stock checks via audit work and stock takes

· Perform reconciliation or audit after physical counts and liaise with business units to rectify variance

· Monitor inventory stock -cards and systems to maintain safety stock level to avoid ‘’out-of-stock’’ situations

· Audit check on stock flow accuracy

· Timely update stock movement in physical stock-card and inventory system

· Check on supplier invoices

· Assist in other financial matters

Requirements:

· Minimum Diploma or Degree in Finance, Accounting or Business fields

· 2 years of relevant experience preferably from service / hospitality / healthcare / retail industry

· Recent university or polytechnic graduates in relevant fields without work experience but with good attitude and academic records are welcome to apply.

· Candidate who are undergoing CPA training program are welcome to apply

· Experience working in fast-growing SMEs will be an advantage

· Good in planning and organising work flow, with strong in numeracy, analytical and good interpersonal skills

· Proficient in English communication and writing.

· Ability to read, write, and converse in Chinese will be an added advantage as liaising with our counterparts in China and Chinese customers.

· Enjoy working in fast-paced and dynamic environment

· A multi-tasker and learner with self-motivation and integrity

· Strong proficiency in Excel and proficient in Office applications such as Word, PowerPoint and IT systems

Rewards & Benefits

5-day work week

Medical Benefits

Opportunity to embark on Management Trainee Program

Reward and recognition program that appreciate the most competent and brightest

Promotion based on performance

Exclusive staff discounts on our products and services

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

- Permanent

- Up to $3800

- West area

- Monday – Friday: 8.45 am – 5.30 pm

Responsibilities:

• Organize and conduct regular credit & AR review meetings with BUs/sales departments to close out all delinquent accounts.
• Follow up and communicate with customers.
• Review and process new customer account applications.
• Maintain and update particulars and credit limits of customer accounts in SAP.
• Monitor daily sales transactions for credit hold in SAP and communicate with the sales department to address overdue issues.
• Disseminate or circulate invoices, statements of accounts, reminders, and confirmation letters.
• Perform customer account reconciliations and confirmations.
• Prepare regular collections and AR status reports for management and for HQ.
• Liaise with insurers and apply for trade credit insurance for customer accounts with credit terms.
• Liaise with banks in respect of bank guarantees including but not limited to letters of credit.
• Act as key AR and billing liaison person for the overseas shared service center.
• Check supporting documents to carry out billings to customers.
• Other adhoc duties assigned by Senior Financial Controller/ Assistant Manager.

Period:

• Permanent

Location:

• West area

Working Hours:

• Monday to Friday; 8.45 am – 5.30 pm

Salary:

• Up to $3800

Requirements:

• At least 2 years of relevant working experience.
• Proficient in MS software including Outlook, Word, Excel, and Powerpoint.
• SAP working experience is preferred but not necessary.
• Working experience with Letters of Credit is desired but not mandatory.
• Communicate with customers and insurers tactfully and professionally.
• Prioritize issues, and have a sense of urgency and ownership of tasks.
• Comfortable working closely with different departments simultaneously.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No:R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

We are seeking a dedicated and organised Credit Control executive to support the Finance Manager. You will play a crucial role in supporting the credit management function, including liaision with customers and internal staff. If you are proactive with a positive attitude, we are inviting you to join our organisation.

Duties:

• Responsible for credit control activities, which would include the following:
• Manage and maintain debtor's accounts to ensure the accounts are current.
• Monitor Accounts Receivables closely and ensure timely update of receipts from clients into accounting system.
• Close liaison with customers to ensure the timely collection of payment.
• Support any duties with our billing team to ensure in compliance to accounting standards, government regulations, internal policies and credit control policies.
• Any other ad-hoc duties assigned.

Requirements:

• Past experience as a Credit Controller is favourable, preferably in a fast-paced business environment
• Exceptional organisational skills and attention to detail, with the ability to multitask effectively
• Ability to multi-task
• Strong problem-solving abilities and the capacity to work independently with minimal supervision
• Basic knowledge of accounting system experience
• Proficiency in using Microsoft Office Suite (Word & Excel)
• Professional demeanour and the ability to interact confidently
• Discretion and the ability to handle confidential and sensitive information with integrity
• Flexibility and adaptability to accommodate changing priorities and tasks

Location:

• We are located in the West, 3 minutes walk from Gul Circle MRT

You may also email us your resume to [email protected].

Job Purpose

You will assist in administrative work including claims registration and payment requisition, sorting of incoming documents, filing, retrieval of claim files and assist to appoint motor surveyors for pre-repairs inspection.

The Job

· To support claims staff with claims registration and payments.

· To support motor team on the appointment of motor surveyors for pre-repairs inspection.

· To assist in annual review of claim files to ensure reserves are adequate for active files and to close inactive files.

· To ensure that closed files are send to warehouse for archiving.

· To ensure strict adherence to company Standard Operating Procedures.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Able to work independently

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Location: East

Industry: MNC within Aerospace

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement
• Perform AR reporting on overdue balances and top accounts as per request from business units
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

Requirements:

• Minimally 1 year related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Ability to work in a multi-tasking environment managing a large portfolio of accounts, under pressure while meeting deadlines is required
• Show good initiative, responsible and a positive can-do attitude
• Experience with ERP system - SAP is a plus

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

Job responsibilities:

1. Handle enquiries, feedback and complaints from retail banking customers.

2. Responsible for managing and enhancing the quality of customer service at branches.

3. Responsible for customer service quality training.

4. Responsible for collation of monthly Complaints Management System report, monthly External Fraud data.

5. Prepare relevant business data for reporting.

6. Other ad-doc duties assigned by supervisor.

Job Requirement:

1. Three years or above of relevant experience in Retail Banking.

2. Excellent communication is paramount.

3. Be able to read, write and verbalise in both English and Chinese language in order to handle Chinese speaking customers and Head Office.

4. Bachelor's degree from a reputable university.

Our client, a reputable Electronics MNC, is looking for a Credit Control & Accounts Executive (AR)

Job Responsibilities:

· Organise and conduct regular credit & AR review meetings with BUs / sales departments to close out all delinquent accounts.

· Follow up and communicate with customers.

· Review and process new customer account applications.

· Maintain and update particulars and credit limits of customer accounts in SAP.

· Monitor daily sales transactions for credit holds in SAP and communicate with sales department to address overdue issues.

· Disseminate or circulate invoices, statements of accounts, reminder and confirmation letters.

· Perform customer account reconciliations and confirmations.

· Prepare regular collections and AR status reports for management and for HQ.

· Liaise with insurer and apply for trade credit insurance for customer accounts with credit terms.

· Liaise with banks in respect of bank guarantees including but not limited to letters of credit.

· Check supporting documents to carry out billings to customers.

· Other adhoc duties assigned by Senior Financial Controller/ Assistant Manager.

Requirements:

· At least 2-year relevant working experience.

· Proficient in MS software including Outlook, Word, Excel and PowerPoint.

· SAP working experience is preferred but not necessary.

· Working experience with Letters of Credit is desired but not mandatory.

· Communicate with customers and insurer tactfully and professionally.

· Prioritize issues, have sense of urgency and ownership of tasks.

· Comfortable working closely with different departments simultaneously.

Please send your updated resume to [email protected] if you are interested.

Regret to inform that only shortlisted candidates will be contacted.

Workstone Pte Ltd (EA License 19C9998)

Aslin Wong Mun Ning (R1326393)

Job Profile Summary:

In this role, you will provide dedicated claims services to claimants and Financial Service Consultants by ensuring delivery of key service objectives through efficient and effective claims management.

Job Description:

• Adjudicate Shield and Accident & Health (A&H) claims and ensure delivery of prudent and equitable claims decision within expected service level (i.e. claims turnaround time).
• Compliant with regulatory requirements, corporate guidelines, policy wording and reinsurance terms.
• Review workflow and claims processes to identify areas of improvement and implement enhancement to achieve efficient claims administration.
• Work closely with underwriters and other business units to ensure that claims are processed accurately and that all service level agreements are met.
• Manage working relation with external parties – Central Provident Fund Board (CPFB), regulator, financial consultants, bancassurance partners, medical institutions, etc.
• Manage investigation of claims by working with claims adjusters, legal advisors, medical institutions, claimants, financial consultants, and other insurers to determine claims decision and payment.
• Manage enquiries, service recovery, complaints and appeal arising from claims.
• Follow up with claimants and medical institutions on any outstanding requirements required for claims adjudication through documented follow-up process and provide regular update on claims status.

Who we are looking for:
Competencies & Personal Traits
• Strong command of the English language (spoken and written)
• Familiarity with human anatomy, general diseases and disease management

Working Experience
• 4 to 5 years of experience as a Life & Health claims assessor

Professional Qualifications
• OMA, FLMI (Fellow, Life Management Institute)

Education
• Degree holder of biology & life sciences discipline

Language
• English

Job Profile Summary:

In this role, you will review, assess and approve shield claims within service turnaround time. As part of this dynamic role, you will report to Team Lead, PruShield Claims and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirements.

Job Description:
• Review, assess and approve shield claims within service turnaround time. Ensure the output is accurate and compliant to internal policy and regulatory requirements.
• Attend to claims investigations, service recovery and enquiry
• Attend to medical clarification with hospitals and clinics
• Involve in projects assigned by supervisor
• Provides quality customer service including interacting with customers, answering customer enquiries and effectively handling customer complaints

Job Scope

• Claims adjudication process.
• Manage enquiries, service recovery, complaints and appeals.
• Provide customer support with external & internal parties – Central Provident Fund. Board (CPFB), Financial Consultants, Bancassurance partners, Medical Institutions, Call Centre & Customer Management Teams.
• Attend to eLog requests from Customers & Hospitals staff.
• Support Agency Leaders with claim enquires via Claims counter servicing.

Provide Net Promoter Score Analysis upon Customers feedback.

Who we are looking for:
Competencies & Personal Traits
• Strong command of the English language (spoken and written)
• Familiarity with human anatomy, general diseases and disease management

Working Experience
• 4 years of experience as a Life & Health claims assessor

Professional Qualifications
• OMA, FLMI (Fellow, Life Management Institute)

Education
• Degree holder of biology & life sciences discipline

Language
• English

Cost Control Accountant job involve analyzing and calculating costs and expenses to provide accurate financial information to management. They play a critical role in cost analysis, budgeting, and variance reporting, helping organizations optimize operational efficiency and profitability.

Should be able to provide consultation to clients in maintaining and following regulated accounts procedures.

Credit Control Executive, Treaty Reinsurance

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed

What the day will look like

Role is primarily to look after the credit control function of several territories and attend to settlement queries.

Credit Control Matters

• Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures
• Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team
• Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team
• Perform cash allocation and ensure settlement is made to relevant parties as per procedures
• Resolve reconciliation discrepancies with internal and external business partners in a timely manner
• Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required.
• Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead.
• Ensure all queries are responded promptly
• Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues
• Proper risk management on payments and receipts

Adhoc Matters

• Engage actively with Service Advocates for the efficient collection of balances
• Managing stakeholders through presentation of facts and data as well as relationship building
• Stay up to date on system matters affecting day to day operations, service level and outputs
• All other duties as required by the management

Skills and experience that will lead to success

• Bachelor’s in business / Finance or equivalent
• 1-2 years of experience in Credit Control and/or Technical Accounting
• Good written and verbal communications skills in English
• Team player, ability to multi-task, work independently and communicate in a dynamic team environment
• Meticulous and able to multi-task under tight deadlines - exceptional attention to detail
• Proficiency in MS Office including Word, Excel and PowerPoint
• Strong negotiation skills and ability to present to senior stakeholders in a professional environment

Senior Credit Control Executive, Treaty Reinsurance

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Role is primarily to look after the credit control function of several territories and attend to settlement queries.

Credit Control Matters

• Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures
• Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team
• Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team
• Perform cash allocation and ensure settlement is made to relevant parties as per procedures
• Resolve reconciliation discrepancies with internal and external business partners in a timely manner
• Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required.
• Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead.
• Ensure all queries are responded promptly
• Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues
• Proper risk management on payments and receipts

Adhoc Matters

• Engage actively with Service Advocates for the efficient collection of balances
• Managing stakeholders through presentation of facts and data as well as relationship building
• Stay up to date on system matters affecting day to day operations, service level and outputs
• All other duties as required by the management

Skills and experience that will lead to success

• Bachelor’s in business / Finance or equivalent
• 4-8 years of experience in Credit Control and/or Technical Accounting
• Good written and verbal communications skills in English
• Team player, ability to multi-task, work independently and communicate in a dynamic team environment
• Meticulous and able to multi-task under tight deadlines - exceptional attention to detail
• Proficiency in MS Office including Word, Excel and PowerPoint
• Strong negotiation skills and ability to present to senior stakeholders in a professional environment

Responsibilities

• Organise and conduct regular credit and accounts receivable review meetings with business units and sales departments to resolve delinquent accounts.
• Follow up and communicate with customers regarding outstanding payments.
• Review and process new customer account applications.
• Maintain and update customer account details and credit limits in SAP.
• Monitor daily sales transactions for credit holds in SAP and communicate with the sales department to address overdue issues.
• Disseminate invoices, statements of accounts, reminder, and confirmation letters.
• Perform customer account reconciliations and confirmations.
• Prepare regular collections and accounts receivable status reports for management.
• Liaise with insurers to apply for trade credit insurance for customer accounts with credit terms.
• Liaise with banks regarding bank guarantees, including letters of credit.
• Verify supporting documents to carry out billings to customers.
• Perform other ad hoc duties as assigned

Requirements:

• Minimum of 1 year of relevant experience
• Proficiency in SAP software is an advantage
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QX3XY593

Responsibilities:

• Ensure accurate and timely delivery of key changes to the business by leading Global Change Management (GCM) process
• Creating and managing end to end calendar with critical steps, dependencies and dates
• Hosting kick-off calls with change owner to gather stakeholders, begin impact assessment and identify leads from each functional group to be part of the project
• Help change owners craft clear messages that address all stakeholder questions (including Legal & Compliance)
• Build and develop partnerships with potential initiators/ change owners, channel leads and stakeholders by:
• Provide ongoing 1:1 consultative training to change owners on both process and tools during the course of their GCM, as well as provide general training to raise awareness of GCM process
• Facilitate and lead cross-functional meetings
• Assist in awareness campaigns and communications of Global Change Management objectives, process
• Develop analytics and reporting to track effectiveness of process and identify potential process improvements
• Contribute to developing enhancements of Work Flow Management tool
• Provide thought leadership in continually reviewing process and identifying improvements
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Key Third Party Management Responsibilities:

• Coordination with various functions/stakeholders of the bank on various fronts related to TPM
  initiatives including internal audit and regulatory reviews
• Contribute in developing/ reviewing Country level TPM program document to ensure
  alignment with the local regulatory expectations and requirements
• Support Country Third Party Risk Steering Committee (CTPM - SC) meetings and ensure that
  all discussions/ actions are documented
• Ensure that Annual Due Diligence requirements are duly adhered to by all stakeholders for all
  Outsourced Service Providers (OSPs) and overdue ADDs are appropriately escalated to the
  CTPM-SC
• Escalate any significant exceptions highlighted in the TPM Dashboard to CTPM-SC / BAO
  functional management for resolution
• Manage Inventory for External & Internal Outsource Service Providers including subcontractors
  leveraging on the Inventory template shared by the Regional TPM Office duly
  aligned with local regulatory requirements
• Supporting various country requests/queries for better management of Third Parties across
  the region
• Review various risk reports/databases and help in effectively addressing the risks
  Perform root-cause analysis of key indicators breaches along with BAO/BAO Support or
  Service Recipient and track for effective closure
• Develop various presentations for senior management review and discussion
  Develop guidance notes, procedures, including devising collation of information via the
  SharePoint
• Review opportunities to simplify and streamline the existing CBAT clearance process with
  specific focus on reducing the turnaround time and improving quality of submissions from the
  business. Work with the CBDC Utilities to help address issues.
• PDPA - work closely with various businesses and contribute to developing/reviewing country
  level PDPA documents/business procedures to ensure alignment with the local data privacy
• Develop guidance notes, procedures, including devising collation of information via
  SharePoint and other collaborative tools

How to Apply:

Interested applicants, please email your resume to [email protected]

Clara Crystal Lim Tyn Wei

CEI No: R23117784

Recruit Express Pte Ltd

EA Licence No: 99C4599

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will report to Distribution Compensation Operations Lead to support distribution channels of PACS’ end to end process in ensuring compensation payout are accurate and timely while ensuring all financial operations are in-compliance. The role is expected to able to lead change and sub-stream of Company’s evolution into digital space where being passionate about data analytics is a must.

Job Description

• Lead the team to understand the business requirements from business case/request and visualisations of business data. Analyse data to identify patterns and draw insights to support business decisions
• Implement the analytical insight into the business process by coordinating different functions and/or stakeholders
• Propose, develop and implement processing models and present the explainable outcomes to support the organisation’s operations and execution of key distribution compensation strategies.
• Assessment of new and existing process for migration to enable consistent and comprehensive data aggregation/reporting
• Design, automate and maintain mission-critical dashboards for our business units using available tools
• Manage BAU end to end activities to ensure payment are according to business rule, timely and accurately
• Finance Operations lead/representative for system or tools that support compensation eg new system, system migration, database migration, data structure change etc
• Lead and manage a team of Executive, responsible for their works and performance, their career and well being

Who we are looking for

Competencies & Personal Traits

• Experience in various data analytics tools eg Alteryx, Anaplan, Python, Power BI, SQL, Qlik etc
• Comfortable working in a fast-paced environment with tight timeline
• Ability to deal with ambiguity and prioritise/manage multiple tasks.
• Enjoy interaction and collaborate with people from various backgrounds, mindsets and cultures
• Problem-solving skills
• Willing to listen to multiple stakeholders and forge consensus on win-win solutions to meet sound data governance and management principles Strong interpersonal /communication skills

Working Experience

• 3+ years in data analytics and operations preferably in financial industry in Singapore
• Familiarity with database, cloud, and various FP&A tools

Education

• Degree in Finance/Statistics/Mathematics/Economic/Information Technology

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.