Total 33 technical support job vacancies in Finance / Banking / Insurance category in Tanah Merah, Harbourfront and Marina Bay, North East

• Working Days & Hours: 5 Days (Mon-Fri) – 8 hours
• Work Location: Orchard Rd
• Salary: $12 - $15 per hour

Job Scope:

• Administrative support
• NAV update for new student enrolments in student care and kindergarten care centres. This involves creation of master cards.
• NAV update for promotion of existing students to next level
• Review and processing of GIRO application forms for new students.

Job Requirements:

• Relevant experience is preferred.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

The role is based in Singapore and will primarily look after the credit control function of several Asia territories and attend to settlement queries within Reinsurance Broking Team.

Credit Control and Liaising Matters

• Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures
• Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team
• Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team
• Perform cash allocation and ensure settlement is made to relevant parties as per procedures
• Resolve reconciliation discrepancies with internal and external business partners in a timely manner
• Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required.
• Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead.
• Ensure all queries are responded promptly
• Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues
• Manage stakeholders through presentation of facts and data as well as relationship building

Requirements

• Bachelor’s in business / Finance or equivalent or Diploma in any fields
• About 3-4 years of experience handling claim queries / premium queries within Insurance or Reinsurance field
• Team player, ability to multi-task, work independently and communicate in a dynamic team environment
• Meticulous and able to multi-task under tight deadlines - exceptional attention to detail
• Proficiency in MS Office including Word, Excel and PowerPoint
• Strong negotiation skills and ability to present to senior stakeholders in a professional environment

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description

Credit Control and Liaising Matters

• Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures
• Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team
• Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team
• Perform cash allocation and ensure settlement is made to relevant parties as per procedures
• Resolve reconciliation discrepancies with internal and external business partners in a timely manner
• Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required.
• Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead.
• Ensure all queries are responded promptly
• Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues
• Manage stakeholders through presentation of facts and data as well as relationship building

Requirements

• Bachelor’s in business / Finance or equivalent or Diploma in any fields
• 3-4 years of experience handling claim queries / premium queries within Insurance or Reinsurance field
• Team player, ability to multi-task, work independently and communicate in a dynamic team environment
• Meticulous and able to multi-task under tight deadlines - exceptional attention to detail
• Proficiency in MS Office including Word, Excel and PowerPoint
• Strong negotiation skills and ability to present to senior stakeholders in a professional environment

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Duration: 12 months contract

Location: Raffles Place

Working hours: Mon - Fri (9am - 6pm)

Responsibilities

• Handle incoming mails and sorting of mails for claims registration
• Print settlement letters and handle matching of claims settlement/medical report letters with cheques payment for mailing to meet the expected turnaround time.
• Handle filing of claim documents and settlement letters for scanning or warehousing
• Liaise with Servicing Representatives and/or Claimants for self-collection requests.
• Perform any other ad-hoc admin tasks assigned by Supervisor
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices

Requirements

• Diploma holder with relevant admin duties or customer service experience
• Customer-centric and meticulous with the ability to work under pressure
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Responsibilities

The role is based in Singapore and will primarily look after the credit control function of several Asia territories and attend to settlement queries within Reinsurance Broking Team.

Credit Control and Liaising Matters

• Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures
• Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team
• Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team
• Perform cash allocation and ensure settlement is made to relevant parties as per procedures
• Resolve reconciliation discrepancies with internal and external business partners in a timely manner
• Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required.
• Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead.
• Ensure all queries are responded promptly
• Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues
• Manage stakeholders through presentation of facts and data as well as relationship building

Requirements

• Bachelor’s in business / Finance or equivalent or Diploma in any fields
• 3 years of experience handling claim queries / premium queries within Insurance or Reinsurance field
• Team player, ability to multi-task, work independently and communicate in a dynamic team environment
• Meticulous and able to multi-task under tight deadlines - exceptional attention to detail
• Proficiency in MS Office including Word, Excel and PowerPoint
• Strong negotiation skills and ability to present to senior stakeholders in a professional environment

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy

Duration: 12 months contract

Location: Raffles Place

Working hours: Mon - Fri (9am - 6pm)

Responsibilities

• Handle incoming mails and sorting of mails for claims registration
• Print settlement letters and handle matching of claims settlement/medical report letters with cheques payment for mailing to meet the expected turnaround time.
• Handle filing of claim documents and settlement letters for scanning or warehousing
• Liaise with Servicing Representatives and/or Claimants for self-collection requests.
• Perform any other ad-hoc admin tasks assigned by Supervisor
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices

Requirements

• Diploma holder with relevant admin duties or customer service experience
• Customer-centric and meticulous with the ability to work under pressure
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Shift Rotas

• Needs to be flexible towards working hours. Shifts start as early as 6:30am Singapore time.

Incident and Problem Management

Monitor the results and quality of the different software solutions and projects implemented in the organisation:

· Manage/Own P1/P2 incidents and problems end to end.

· Communicates with internal users and management over incidents and post-mortems.

· Diagnoses issues: establishes their root case.

· Initiates task force over critical incidents.

· Liaises with upstream and downstream systems support teams as appropriate.

Direct Responsibilities

· Assist troubleshoot and resolving incidents and problems on supported application.

· Monitor and maintain system health and performance.

· Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).

· Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

· Monitor group mailbox, assigning/escalating appropriately.

· Basic of majority of the application the team supports with the ability to be L1 support when necessary.

· Adherence to Audit, Compliance and Risk guidelines. Knowledge Management and Documentation

· Documents support procedures on wiki.

· Owns team knowledge base on wiki for all in-scope applications.

· Provides support to end-users on how to use the application.

· Ensures Follow-the-Sun and regional support teams are continuously trained as required.

· Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.

· Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered

· Ensures that all application support logs are fit for purpose, ie meaningful and actionable;

· Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools.

· Implement self-recovery and automated detection of incident leveraging on learnings from past incidents. Maintenance and enhancements Oversee the acquisition and development of software systems in organisational units:

· Participates to release cycles for functional validation on staging/preproduction and production environments.

· Review release and coordinate around deployment/post release checks.

Communicates Release Notes.

Job Requirements:

· 5 to 15 years’ experience

· Good business knowledge of Rates, FX and Credit business.

· Good business knowledge on other fixed income products.

· Understanding of Risk & PNL terms.

· Proficient in python and SQL

· ITIL basic knowledge or understanding between incident tickets and problem tickets.

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd | EA No 99C4599

Join our Client's dynamic team as we seek a Finance Support, who's an exceptional individual to spearhead operational needs in collaboration with the Client.

Job Responsibilities

• Performing procurement and purchasing orders management
• Submitting of purchase requisitions in Workday system
• Assisting with timesheet reconciliation and invoice verification
• Ensure invoices are correctly tagged in the system based on budget vote and financial period
• Ensure invoice amounts match timesheets submitted
• Responsible for invoicing operations
• Assist with office space managements such as locker assignments, hotdesk utilization and amenities etc
• Handling of contract and invoice documentations
• Assist with budget monitoring and activities
• Updating of central inventory of vendor information
• Perform any other duties that may be assigned

Job Requirements

• Min Diploma qualification in business or finance
• Min 2 years of relevant working experience in a relevant field
• Knowledge on the use of WorkDay would be an added advantage
• Tech-savvy with good proficiency in Microsoft Office and technology tools
• Meticulous with details, good communication and interpersonal skills

Working Hours / Location

• Mondays to Fridays: 8.00am to 6.00pm
• Nearest MRT – Raffles Place

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Duration: 12 months contract

Location: Raffles Place

Working hours: Mon - Fri (9am - 6pm)

Responsibilities

• Handle OCR correction for data extracted for medical claims within the required turnaround time and ensure that claims are registered accurately in the system.
• Issue expired cheque timely to meet the expected turnaround time.
• Verify policy information and cheque status
• Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any)
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.
• Any other ad-hoc assignments assigned by supervisor.

Requirements

• Diploma
• 1 - 2 year of relevant admin / customer service experience
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Description:

• Be part of the Singapore ALM & Treasury Software and Application manager team, providing a wellmanaged, efficient, pro-active IT Applications Production Support (APS) and maintenance to the ALM & Treasury, BP2S, Global Banking and Wealth Management Front offices.

Team responsibilities and scope :

• Application manager for ALM & Treasury, BP2S, WM, GB Business and related functions on Kondor+ Ecosystem application and infrastructure (position management system handling twelve different cash, FX and derivatives asset classes). The scope includes the management of applications handling daily rates and Profit and Loss generation chain.
• Incident and Problem Management
• Monitor the results and quality of the different software solutions and projects implemented in the organization:
• Manage/Own P1/P2 incidents and problems end to end.
• Communicates with internal users and management over incidents and post-mortems.
• Diagnoses issues: establishes their root case.
• Initiates task force over critical incidents.
• Liaises with upstream and downstream systems support teams as appropriate.

Direct Responsibilities

• Assist troubleshoot and resolving incidents and problems on supported application.
• Monitor and maintain system health and performance.
• Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).
• Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

Contributing Responsibilities

• Monitor group mailbox, assigning/escalating appropriately.
• Basic of majority of the application the team supports with the ability to be L1 support when necessary.
• Adherence to Audit, Compliance and Risk guidelines.
• Knowledge Management and Documentation
• Documents support procedures on wiki.
• Owns team knowledge base on wiki for all in-scope applications.
• Provides support to end-users on how to use the application.
• Ensures Follow-the-Sun and regional support teams are continuously trained as required.
• Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.

Job Requirements:

• Strong SQL and scripting languages (code analysis, debugging, monitoring development)
• Strong UNIX command lines knowledge (Linux Red Hat used)
• Strong Time and Task management skills in a high multitasking environments
• Exposure to Sybase ASE or similar DB technology, Unix OS, Windows 2008/2012 servers
• Exposure to IT Production environment and standard methodologies (Change and Incident Management, Disaster Recovery process, ITIL and Agile processes)
• Exposure to Excel data manipulation (VLOOKUP, PivotTable, Array, Sumproduct, etc…) and scripting (VBA)
• Exposure to multi-cultural work environment.
• Knowledge of Financial Products such as Risk and Pricing of Derivatives and Cash products
• Knowledge of standard methodology: CMMI, ITIL and Agile
• Preferably advance development and scripting knowledge
• Preferably experience in developing or providing support on Kondor+ applications
• Preferably experience with Business Object for reports developments

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (99C4599)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can connect, grow, and succeed.

In this role, you will report to the Head of Investment Support and Reporting and perform User Acceptance Testing (UAT) for the change in accounting system project, to ensure that the investment related reports provided by the service providers are timely, complete, accurate and in accordance with the company’s requirements.

Job Description:

• Participate in all UAT activities of the change in accounting system project
• Execute UAT test plans including testing process workflow, system functionality and checking reports provided by service providers, are in accordance with business user requirements
• Ensure UAT reports from service providers are timely, complete, accurate and meet the requirements of users, process controls and accounting standards
• Assist to document and collate UAT results and maintain register of UAT issues
• Assist in communicating, coordinating and facilitating the UAT testing requirements and processes with various stakeholders
• Liaise and work independently and collaboratively with the project team and service providers on project related issues and deliverables
• Identify issues and propose solutions arising from the UAT
• Perform post implementation monitoring and resolving Day2 issues
• Support daily business activities during period of parallel run of systems
• Analyze and solve problems without clear precedence
• Provide support on adhoc tasks within and outside of Investment Support and Reporting function

Who we are looking for:

Competencies & Personal Traits

• Knowledge of Oracle system preferred
• Sound technical financial knowledge
• Good understanding of investment and insurance industry
• Detailed and Meticulous
• Strong analytics skills

Working Experience

• Min 4 years of experience in finance/investment reporting or investment operations
• Prior experience as a UAT or QA Tester

Professional Qualifications

• ACCA / Degree in Finance

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can connect, grow, and succeed.

In this role, you will report to the Head of Investment Support and Reporting and perform User Acceptance Testing (UAT) for the change in accounting system project, to ensure that the investment related reports provided by the service providers are timely, complete, accurate and in accordance with the company’s requirements.

Job Description:

• Participate in all UAT activities of the change in accounting system project
• Execute UAT test plans including testing process workflow, system functionality and checking reports provided by service providers, are in accordance with business user requirements
• Ensure UAT reports from service providers are timely, complete, accurate and meet the requirements of users, process controls and accounting standards
• Assist to document and collate UAT results and maintain register of UAT issues
• Assist in communicating, coordinating and facilitating the UAT testing requirements and processes with various stakeholders
• Liaise and work independently and collaboratively with the project team and service providers on project related issues and deliverables
• Identify issues and propose solutions arising from the UAT
• Perform post implementation monitoring and resolving Day2 issues
• Support daily business activities during period of parallel run of systems
• Analyze and solve problems without clear precedence
• Provide support on adhoc tasks within and outside of Investment Support and Reporting function

Who we are looking for:

Competencies & Personal Traits

• Knowledge of Oracle system preferred
• Sound technical financial knowledge
• Good understanding of investment and insurance industry
• Detailed and Meticulous
• Strong analytics skills

Working Experience

• Min 4 years of experience in finance/investment reporting or investment operations
• Prior experience as a UAT or QA Tester

Professional Qualifications

• ACCA / Degree in Finance

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

My client is seeking individuals who excel at navigating complex IT landscapes, particularly within the Finance sector. If you are passionate about driving meaningful change and possess strong analytical and problem-solving skills, we encourage you to apply for this opportunity. Candidates must have Oracle Fusion Cloud or Onestream experience.

Key Responsibilities:

Application Support:

• Provide support for Core Finance Applications, including OneStream XF and Finance Data Warehouse.
• Troubleshoot and resolve issues with existing custom reports and integrations.
• Lead discussions and workshops to gather information for new requirements, including reports and integrations.
• Document user requirements into functional and technical specifications.
• Develop and enhance reports and integrations for finance applications.
• Prepare and execute functional testing scenarios, unit tests, and system integration tests.
• Conduct user training and manage user testing.
• Prepare migration and deployment documentation; participate in CAB and release management processes.

Group Liaison:

• Facilitate and lead discussions with Product and IT owners for all group-owned applications.
• Address end-to-end questions and facilitate technical discussions with stakeholders.
• Ensure all changes to finance applications align with group design principles, liaising with Enterprise IT for necessary approvals.
• Participate in group-wide finance application upgrades, ensuring no loss of functionality or service degradation.

Project Management:

• Contribute to project management processes, including status reporting, risk management, issue resolution, change management, and compliance management.

Domain-Specific Skills:

• Minimum 3 years of experience as a Techno-Functional Consultant with OneStream XF and at least 5 years with leading EPM tools such as Anaplan, Jedox, Oracle EPM, etc.
• Strong understanding of EPM planning, budgeting, allocations, consolidation, and MI reporting processes.
• Working knowledge of accounting and chart of accounts.
• Proficiency in MS-SQL and experience with enterprise visualization tools like Power BI.

If you are keen send your updated resume to me at [email protected]

Assistant - Claims Support (Health Claim Services)

1 -month completion bonus

• Handle claims registration for Life Insurance and General Insurance Personal Lines within the required turnaround time and ensure that claims are registered accurately in the system.
• Handle screening of medical bills to verify with policy information and status.
• Support claim officers in the requisition for payments on approved claims.
• Matching of cheques with settlement letters to ensure matched accurately and timely to meet the expected turnaround time.
• Liaise with claimants, policyholders and agents on outstanding requirements including sending acknowledgement email.
• Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.

Requirements:

• Diploma holder with relevant admin duties or customer service experience

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Assistant - Claims Support (Health Claim Services)

1 -month completion bonus
Job Purpose:
You will be responsible for supporting overall operation of claims admin unit, including participation in continuous improvement of current claims processes

Job Description:

• Handle claims registration for Life Insurance and General Insurance Personal Lines within the required turnaround time and ensure that claims are registered accurately in the system.
• Handle screening of medical bills to verify with policy information and status.
• Support claim officers in the requisition for payments on approved claims.
• Matching of cheques with settlement letters to ensure matched accurately and timely to meet the expected turnaround time.
• Liaise with claimants, policyholders and agents on outstanding requirements including sending acknowledgement email.
• Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.

Requirements:

• Diploma holder with relevant admin duties or customer service experience

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

about the company
Our client is a well established Private Bank with global footprints.

about the job

• Support the investment specialists on research and advisory
• Work on both quantitative and qualitative analysis
• Review clients portfolio and interpret financial data
• Assist in the creation and review of proposal decks

skills and experience required

• >2 years of private banking experience
• Familiar with private banking environment and keen in investing
• Excellent communication and presentation skills
• Proficient in Microsoft Office applications
• Candidates without prior experience may apply

To apply online please use the 'apply' function.
Charlene Lin (EA: 94C3609/R21100955)

GENERAL DESCRIPTION

The candidate will be a member of the IT Service Management team. The Application Support Analyst provides primarily Level 2 support for the different applications that are supported out of Asia and Zurich.The analyst will also be responsible for the monitoring of incidents/issues, tracking of problems and ensuring SLA are met for the applications under his/her charge.

Key Features and Accountabilities

Good knowledge of IT systems in banking domain. Understanding of Private Banking would be advantageous.

Below are the key areas of focus –

• Manages day-to-day incidents/service requests and problems in the IT environment
• Ensures that availability & reliability for the relevant production applications are maintained
• Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule
• Supports the IT Service Continuity Management activities relating to the relevant production applications
• Processing of incident tickets generated by monitoring systems and service desk within SLAs
• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders

Production Support Governance

• Responsible for incident/service request/problem tickets
• Coordinate incidents solving activities
• Support Incident Management team in the resolution of high priority incidents
• Perform tickets review and make recommendations for improvement
• Monitoring of production environment to ensure system availability
• Performs health checks, system connectivity, consistency and data integrity
• Supports batch monitoring/management/issue resolution
• Supports the ITSCM lead for the IT Service Continuity Management DR/ BCP exercises
• Keep application documentations up to date

Change and Release Management

• Performing sanity checks on applications during periodic releases on weekends
• Involve in pre-release walkthrough on changes related to the applications under his/her charge

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
• Support DR/BCP activities in assigned application areas and ensure smooth and seamless completion of activity within regulatory guidelines

SKILLS REQUIREMENTS

Personal and Social

• Conscientious in ensuring defined SLAs are met
• Good communication and organization skills
• Ability to work independently or as part of a team
• Ability to interact and coordinate with business users within a financial institution
• Ability to analyse problems and provide short term and long-term solutions
• Highly motivated, and proactive, with an eagerness to learn and take on new concepts

Professional and Technical

• Candidates must have least 5 years’ experience in Level 2 support in a banking environment
• Candidates must have exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills
• Knowledge of MAS TRM guidelines
• Knowledge of ITIL concepts
• Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is a must
• Functional/technical knowledge in the area Channels/Digitalization (e.g internet banking services, client output/document generation), Data Integration (e.g. data warehouse/ETL concepts) as well as in the area of Transactions handling systems is preferred
• Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred
• Knowledge of basic MS office tools and various operating systems
• Knowledge of performance monitoring tools is an added advantage
• Knowledge of T24 and its underlying architecture is an advantage

KEY RESPONSIBILITIES

Review of system interfaces

Monitor, troubleshoot and resolve system interfaces i.e. between collection system(s), accounting system(s), banks and any other related systems such as systems managing donations, volunteers, user access and procurement.

Review of user access of accounting systems and bank portals

· Monthly, quarterly and yearly review of user access of various systems and different bank portals.

· Prepare reports for management’s review and approval.

Maintenance of helpdesk Email

· Average 25 emails per day

Fixed Assets Management

· Process capitalisation of assets, disposal, transfers.

· Fixed Assets Reporting

· Asset count

REQUIREMENTS

· Bachelor degree relating to Finance field

· At least two years’ experience in IT systems or as Finance Officer or Accountant.

· Good understanding of FRS and SB FRS.

· Meticulous with good analytical and problem-solving skills.

· Good written and verbal communication skills.

· Good customer service skills.

· A good team player.

· Good presentation skills.

· Able to multi-task.

· Able to meet tight deadlines.

· Hands on experience of Workday accounting system will be an added advantage.

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume for a confidential discussion. We regret that only shortlisted candidates will be notified.

Job Code: Ky

PERSOLKELLY Singapore Pte Ltd | EA Licence No: 01C4394

Chan Sau Wah Kenny | EA Reg No: R1106707

More jobs available www.persolkelly.com

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

#SGUnited

Job Description

1. Drafting of LO for bilateral loans for CBDI and CBDII, and printing LO and related documents for CBDI, CBDII and CBU after LO approved by RMD.

2. Assist in maintaining a covenant tracking register based on list provided by RMD, sending weekly reminder to RMs.

3. Acting as Middle Office checker for bilateral loan disbursement and repayment transaction in CCMS.

4. Acting as maker for Middle Office first tier reviewer of credit segmentation and adjustment in CCMS Total Credit Management Module.

5. Acting as GSP user administrator for user and customer management.

6.Handling legacy bad debt issues, mainly including raising bad debt recovered form for the written-off accounts not transferred to RMD and RBD.

7. Acting as B role for Middle Office GRMS collateral approval and C role for CCMS approval path setting GRMS.

8. Managing templates in accordance with LCD instructions, including CBD GLO template, security deed, corporate guarantee, personal guarantee, charge over deposit, letter of set-off, SBLC, GTC governing banking facilities etc.

9. Deal with Corporate customers related data or analysis.

Job Requirements

1. Education: Bachelor degree or above

2. Relevant work experience: 1 year or more of credit related experience, front-office corporate banking experience is preferred.

3. Have strong analytical skills, communication and coordination skills.

4. Effectively bilingual in English and Chinese language both in spoken and written form so as to communicate with Chinese counterparts.

i. collection activities associated with external customers, including disputes, etc.;

ii. approval of application of cash to external receivables;

iii. credit review, approvals, monitoring and controls;

iv. general accounting, including the financial closure process; and

v. general accounting related to accounts receivables, including the financial closure process.

Our client, a Multinational Technology Company, is seeking a highly skilled and experienced Investigation Officer (Escalations/ Trust & Safety /Technical Support) professional to join their dynamic team. In this role, you will play a pivotal role in driving operational excellence and maximizing efficiency within the organization.

Responsibilities

• Investigate & review high-priority escalations and sensitive inquiries client’s apps
• Handle sensitive content and ads issues, including offensive content and comply with company’s guidelines.
• Handle sensitive content and ads issues, including offensive content and comply with company’s guidelines
• Handle incoming reports of alleged legal rights violations during the APAC time zone, focusing on key metrics like SLAs, quality, accuracy, and escalation rates.
• Content review: Examine and assess user-submitted reports of intellectual property infringement across client’s family of Apps. Which involves verifying the validity of the reports, determining if the content violates the company's policies or relevant laws, and taking necessary actions, such as removing the content or disabling the account.
• Interpret and enforce company’s terms of service using internal tools and address tooling gaps
• Adapt to changing escalation requirements, prioritize requests, and propose creative solutions
• Understand the Escalations ecosystem and collaborate with different teams
• Analyze data and trends to improve the escalation process and provide recommendations.
• Communicate effectively with internal stakeholders and work under pressure
• Foster collaboration with Global and cross-functional teams.
  
  Minimum Qualifications

• Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal, Government entities or equivalent
• Operational Experience of at least 3-5 years in Trust & Safety, Investigation, Online Fre Speech landscape, Escalations Management, Risk Management, Consulting or a similar role
• With strong sense of working as an individual contributor but at the same time a great team player
• Strong demonstrated experience building relationships and influencing across functional boundaries and/or globally
• Experience with analytical tools like Excel or SQL
• Regional and Global market coverage is an added advantage bonus.
• Proficiency with other languages will be a plus as this role will cover global and regional markets.
• Can work on flexible working hours. Open to shifting or overtime is a plus but not necessary.
• Open to a 6-12 month contract period, highly renewable

What We Offer?

• A highly competitive remuneration package.
• An opportunity to interface with cutting-edge technology.
• An inclusive and collaborative work milieu.
• A clear trajectory for career advancement and professional growth

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345

We are one of world's leading life insurance brokers in the field of Private Placement Life Insurance (PPLI) with our headquarters in Switzerland seeking high performing candidates to grow with us in Asia. In our dynamic team you will be encouraged, challenged, and empowered to be your best self. We would like to thrive with you to provide excellent services to our clients and partners around the world.

Responsibilities & Tasks

• Support Sales Partners to provide customized insurance-based solutions to High Net Worth (HNW) clients
• Provide end-to-end case management support and ensure efficient execution of insurance applications and liaison with insurance carriers and business partners internationally
• Prepare illustrations and product comparisons for client presentations
• Arrange medical examinations and ensure fulfillment of underwriting requirements
• Provide after sales policy services support
• Participate in improvement of internal processes and ad-hoc assignment or projects when required

Requirements

• Bachelor Degree holder, preferably in any business related disciplines
• Minimum 3+ years of relevant working experience in insurance administration support/ client servicing/ sales operations in an insurance company and/or brokerage
• Client centric with excellent communication skills in English and preferably in Chinese
• Flexible, detail-minded with distinctive service mindset
• Ability to work independently and proactively
• Ability to multitask and work in fast-paced environment
• Willingness and ability to share and impart knowledge & skills to team members
• Resilient, flexible & ready to go the extra mile

What we offer

• A challenging and demanding work environment in a dynamic, success-oriented team
• Attractive Renumeration package

General Insurance Agency Excutive

- General insurance nominee

- Support General insurance team with enquiries

- Support website enquiries

- Quote, bind, issue policies

- Manage partners

Job Description Summary

Sales Coverage Support is responsible for supporting the sales team in their client facing activities. Work includes:

• Working with the Sales team to clarify the support required
• Determining the most effective deployment of the Sales Support Analysts (prioritization)
• Supporting in the resolution of complex issues and direct the handling of client support interactions
• Ensuring adherence to applicable internal policies and external legal/regulatory frameworks
• Partnering with sales coverage team, origination, trading, client services, operations staff and with other business areas to both gather information and direct client enquiries

Job Description

• Support APAC Fixed Income and Currencies (“FIC”) front office engagement in all KYC and Client Perimeter matters to ensure compliance with stipulated regular review deadlines.
• Involved in the management of APAC FIC’s Client Perimeter, as well as the coordination of FIC’s involvement in regional projects.
• Partake in global initiatives as part of the broader Global FIC ACO Team.

Your key responsibilities include but not limited to:

• Support FIC Front Office on matters pertaining to KYC across new client onboarding, product extension / reactivation and regular review
• Work closely with FIC sales / traders and KYC Ops to facilitate reviews of FIC’s client regular review population and resolving issues and bottlenecks
• Facilitate the review of FIC’s Client Perimeter, periodically reviewing client accounts that do not meet activity thresholds and support the bank’s ongoing effort to keep our client perimeter lean
• Adapt to the needs of the business as and when it arises e.g. BAU issues, urgent client onboarding
• Act as a business conduit between Front Office and our infrastructure partners (e.g. KYC ops, AFC, Compliance) to get tasks completed and resolve issues
• Feedback issues / lessons learnt / best practices from the regional to the broader Global teams and vice versa
• Escalate any issues to Manager on a timely basis

Your skills and experience:

• Good understanding of KYC requirements, specifically HK & SG Anti-Money Laundering / Anti-Financial Crime policies will be preferred
• 2 - 3 years of experience on Client onboarding, Middle Ops, Compliance, AFC or KYC risk-based role at a major global financial institution
• Good with Microsoft Office Tools is a must - Excel, Word, Powerpoint
• Good data analytical and problem solving skills

Core Skillset:

Service Delivery Batch scheduling and monitoring. AS400 & SICS

1. Bachelor's Degree in Information technology with 4-6 years’ work experience in banking environment, supporting SICS application systems

2. Technically competent in AS400 and excellent in RPG programming language.

3. Must have domain knowledge in Credit Card Application.

4. Knowledge for Visa and MasterCard simulator will be an added advantage.

5. Perform trend analysis and capacity management.

6. Perform troubleshooting and case investigation due to EMS alerts or lodged by users with a good root cause analysis.

7. Identify initiatives and recurring problems for optimizing and enhancement.

8. Perform bug fixes or apply hotfixes from Card vendor with proper test management cycle.

9. Perform recovery up to the point of service restoration.

10. Perform HA and DR exercise.

11. Manage audit and regulatory requirements.